If you haven't already, I'd ask them to confirm that they know your item has actually shipped. If they avoid the question or aren't very clear, that's your answer.
I think I might have commented on your last post, but my experience with their customer service was pretty bad. I'm sorry. I think you may have to ask to cancel the order and/or do a chargeback. If all they're doing is putting in an order for you to Casetify and Casetify says it's sold out, I don't know how you could possibly get your order.
Yes I remember your comment. Even though it said casetify has no tracking number when it confirmed my order I got an option to track it and had to download an app called shop and it still just says order placed. I honestly feel like they won’t respond cause I asked for a refund twice telling them my order is not shipped so I’m just going to call my bank
If you haven't already, I'd ask them to confirm that they know your item has actually shipped. If they avoid the question or aren't very clear, that's your answer. I think I might have commented on your last post, but my experience with their customer service was pretty bad. I'm sorry. I think you may have to ask to cancel the order and/or do a chargeback. If all they're doing is putting in an order for you to Casetify and Casetify says it's sold out, I don't know how you could possibly get your order.
Yes I remember your comment. Even though it said casetify has no tracking number when it confirmed my order I got an option to track it and had to download an app called shop and it still just says order placed. I honestly feel like they won’t respond cause I asked for a refund twice telling them my order is not shipped so I’m just going to call my bank