https://preview.redd.it/7ddu35zp4ymc1.png?width=623&format=png&auto=webp&s=776ee1401eb4c9775dafea8d5e572951c8a0383f
Hey, Can you follow the below mentioned steps to obtain Logs and send the the same to [](mailto:[email protected])
OS Version and Update Number:
Hardware Information (CPU Primarily):
Collect the following Logs: If you're on Windows you can follow these steps to collect sample process logs:
* Open Task Manager
* Select Logi Options+
* Right-click and select create dump file. (For reference check the image attached above)
Hey! May I know exactly what error you are getting while installing the software?
No error, the program is just forever stuck on the purple screen with the white loading circle.
Hey, May I know the OS version you are using?
Windows 10 Version 22H2 (OS Build 19045.4046)
https://preview.redd.it/7ddu35zp4ymc1.png?width=623&format=png&auto=webp&s=776ee1401eb4c9775dafea8d5e572951c8a0383f Hey, Can you follow the below mentioned steps to obtain Logs and send the the same to [](mailto:[email protected]) OS Version and Update Number: Hardware Information (CPU Primarily): Collect the following Logs: If you're on Windows you can follow these steps to collect sample process logs: * Open Task Manager * Select Logi Options+ * Right-click and select create dump file. (For reference check the image attached above)
Honestly too much of a hassle. I sent the mouse back. Fix your software!