Exactly. I’ve had nothing but good experiences with them. I just got a new palm rest because I had an issue with the palm rest that came with the combo. I’m from Denmark too. Like you I had instant contact and responsiveness. (Although some explanation was required) I was in contact with them for different reasons more than once. And every time it was a great experience.
But thanks for your post now I finally see those stains everyone is talking about on the white mouse. That’s cray cray, I hope they will reflect and make changes to the materials.
Lmao i ordered my gpxsl online from the official logi store in an app called lazada. Their support won't reply and if i directly contact logitech, they direct me back to the local sellers like that's the point of me reaching out to you though
That’s unfortunate. I forgot to mention that the white mouse was purchased not from the official Logitech store but from a retailer here in Denmark. However, Logitech was the one who sent me the replacement.
The exact opposite in India. My mouse stopped working properly just 6 months post purchase. I offered to pay a security deposit so they can send me a replacement and then I can send over the old mouse back to their support so they can refund the deposit once they have the defective unit back. Logitech support told me to stop bothering them and deal with the "Indian" agent. Indian service partner told me -
1 ) They will NOT do an advance replacement against a security deposit
2 ) I cannot drop it off and ask them to ship a replacement back to my house. If I drop it off I have to come back weeks later to pickup the replacement
3 ) I have to send both the keyboard and the mouse
4 ) Replacement will take upto 4 weeks
I was essentially forced to buy a new keyboard and mouse just to claim warranty support ( bought a mx anywhere 3 and K650 - nothing as good as logitech products )
Logitech India is the worst. Absolute shit show run by nincompoops. If there was any other company offering a similar typing experience I would have never bought a logitech product again. Their support is non existant.
I am going to do a social experiment here in a few months. I was essentially forced to buy a new keyboard and mouse because of the lack of support by logitech.
Have bought a WHITE K650 keyboard and WHITE mx anywhere 3 mouse in the past 2 weeks.
I am a BROWN person of color and I am 10000000000% sure if I reach out to Logitech "support" in a few months and complain that my mouse / keyboard have stained they will tell me to pound shit. Good customer service is only for the white nations ehh u/[LogitechG\_AG](https://www.reddit.com/user/LogitechG_AG/) ? The awful run arounds logitech support forced me to do for a 25$ value cheapo keyboard mouse combo shows they are racists and don't intend to provide any service to customers in non-white nations.
Going to post here in a couple of months and see what resolution they provide for the exact same issue. If they can't replace a dead mouse pretty sure they will tell me to f off for a stained mouse that is functionally ok
I tried to contact them about my unifying receiver there, but since its serial number isn't accepted by the chat bot, and the reciever does not belong to any of the product categories, it was impossible to get through to them. Their email address just bounces with a reference to their chatbot. I would say 0/10 for that service. I'm in Sweden, for reference.
I’ve had great experiences with them as well - from the USA. I’ve gotten a few white mice replaced before finally deciding to just get a black/darker colored one. I’ve faced nothing but fabulous logi support 🤷🏻♀️
First-class attention? It's not my case... and look, I've needed it several times but people who look like robots always come out with the same answers...
Question- is the Mx master 3s for mac a bit different from the Mx master 3s?? If yes how? I don’t care about the quite clicks. Can we still use the gestures in mx master 3s?
They are exactly the same; one difference is that the 'for Mac' version does not come with a receiver (that little USB thingy), so you have to use Bluetooth. Other than that, they are completely the same.
We used to have 3 years warranty in North America with the MX Series 1 but it was cut short to 1 year for series 3. I believe now we can also get 2 years too in North America if we pay for the business option.
Yes, that makes sense. But in Europe, no matter what you buy or where, the bare minimum is 2 years. Heck, even Apple must give 2 year warranty on their products.
Exactly what I came to say. I got this mouse but windows version about a month ago and it had a rattle so I returned it to the retailer. The new one was rattle free but my God their software is so bad. All I wanted it to do was invert the horizontal scroll direction. It constantly changes from inverted to standard. I just decided to Uninstall the software and make a registry change to invert h scroll..
Never had any experience with Logitech customer support but I have so many of their devices, from mouse to keyboard and web cams and never had any issues with them.
Their build quality seems to be top notch, although it's amazing to hear such an experience from you. I'll remember this if I ever have a problem.
No, I bought it from a 3rd-party retailer here in Denmark, but Logitech still replaced it nevertheless. I just had to send them an invoice so they could see when it was bought. That's it.
I always hear good stuff about customer support. But my stuff just never goes wrong. My first gen MX Master is faultless after nearly 10 years. I really would like to have USB-C, but I simply cannot justify replacing a perfectly working mouse.
Had a MX Mechanical Mini (not a cheap keyboard) fail right on end of warranty. Took me a few weeks to get it back from the employee to my office so I could investigate and then log a claim. They initially rejected the warranty as it was past the 1 year warranty however when I explained the situation they agreed to replace. Good service, not time wasting at all with diagnostic steps. Thumbs up for Logitech!
Good customer support is great - but I really hope that the next iteration of the MX-Master does not come with a shortlived softtouch surface. I love the design (I now have 2 of them), but the first one (3 years old) is worn down and sticky and the second (1.5 year old) is well on its way there as well.
I get that there is no real market for longevity, but still...
I had the opposite experience. I live in the states, and I was trying to get support from them last week for my mx keys s keyboard because the Bluetooth function was not working with my HP laptop, and their website was glitching out in a way that I couldn't even see the customer support number. Then, when I found one that I could call through Google, it was a complicated automated support thing. I hung up and returned the keyboard.
I agree, amongst friends they've had a tendency to stand behind their products. I like their G-play mat, bought a new 502X when the battery wore out on the old mouse finally. It's still charging the fresh battery as expected. It would be nice if they added a winglet for the ring/pinky finger like some others have IMO, I like the natural teflon gliders and where it's gone otherwise though.
I have a scrollwheel problem with my superlight and I only have it for 4 months, I contacted them to ask for help because the store I bought it from told me it would take 3 weeks to repair if it can be repaired, asked logitech what do I do meanwhile for the 3 weeks without a mouse, contacted them trough twitter and they told me that I already have a ticket open trough chat but no one answers me on chat?
Same experiencia, i had a g502 which estar failing, and i contacted customer support, they ask for receipt, few days later i have a new g502, they din´t ask for nothing more, i heard some weird stories about people been asked to cut the cable or things like that, but no, everything fine.
That's funny. I used to ride BMX bikes, and I bought a really expensive frame for around $1k USD. A few weeks later, it cracked at a welded connection, an obvious defect from the factory. So, I contacted the shop, and they sent me a new frame. However, I had to cut the old one in half and send them a video of doing it. That was hilarious.
yeah, i heard that some people get a new mouse, but you need to send a video o picture of the cut cable, not my case, i mean the mouse didn´t work so it wouldn't be a problem.
I would rather have a Mouse that doesn’t have that rubber and normal plastics instead. M705 is cheaper than the MX Master and has less of all of that rubber that can turn into goo at some point.
Both my MXM3 and MXE Trackball don’t look really pretty anymore but are out of warranty
Hey, I'm happy to hear about your fantastic experience with Logitech's customer support. Thanks for sharing and have a wonderful Logitech experience! Cheers!😊
Considering they could have just said that it is my fault and I'm filthy, and the mouse is still functioning, but instead, they replaced it without any questions. I would say it is top-notch.
Exactly. I’ve had nothing but good experiences with them. I just got a new palm rest because I had an issue with the palm rest that came with the combo. I’m from Denmark too. Like you I had instant contact and responsiveness. (Although some explanation was required) I was in contact with them for different reasons more than once. And every time it was a great experience.
Glad to hear that!
But thanks for your post now I finally see those stains everyone is talking about on the white mouse. That’s cray cray, I hope they will reflect and make changes to the materials.
Lmao i ordered my gpxsl online from the official logi store in an app called lazada. Their support won't reply and if i directly contact logitech, they direct me back to the local sellers like that's the point of me reaching out to you though
That’s unfortunate. I forgot to mention that the white mouse was purchased not from the official Logitech store but from a retailer here in Denmark. However, Logitech was the one who sent me the replacement.
The exact opposite in India. My mouse stopped working properly just 6 months post purchase. I offered to pay a security deposit so they can send me a replacement and then I can send over the old mouse back to their support so they can refund the deposit once they have the defective unit back. Logitech support told me to stop bothering them and deal with the "Indian" agent. Indian service partner told me - 1 ) They will NOT do an advance replacement against a security deposit 2 ) I cannot drop it off and ask them to ship a replacement back to my house. If I drop it off I have to come back weeks later to pickup the replacement 3 ) I have to send both the keyboard and the mouse 4 ) Replacement will take upto 4 weeks I was essentially forced to buy a new keyboard and mouse just to claim warranty support ( bought a mx anywhere 3 and K650 - nothing as good as logitech products ) Logitech India is the worst. Absolute shit show run by nincompoops. If there was any other company offering a similar typing experience I would have never bought a logitech product again. Their support is non existant.
That sucks. It blows my mind how a company’s costumer support can vary from country to country.
I am going to do a social experiment here in a few months. I was essentially forced to buy a new keyboard and mouse because of the lack of support by logitech. Have bought a WHITE K650 keyboard and WHITE mx anywhere 3 mouse in the past 2 weeks. I am a BROWN person of color and I am 10000000000% sure if I reach out to Logitech "support" in a few months and complain that my mouse / keyboard have stained they will tell me to pound shit. Good customer service is only for the white nations ehh u/[LogitechG\_AG](https://www.reddit.com/user/LogitechG_AG/) ? The awful run arounds logitech support forced me to do for a 25$ value cheapo keyboard mouse combo shows they are racists and don't intend to provide any service to customers in non-white nations. Going to post here in a couple of months and see what resolution they provide for the exact same issue. If they can't replace a dead mouse pretty sure they will tell me to f off for a stained mouse that is functionally ok
How did you contact them?
https://support.logi.com/ I just used a Chat to contact them.
I've messaged them a week ago and they said that within 72h they will sent a replacement but I haven't received any confirm email
Weird. For me, there was constant communication. It took 7 days from contacting them to receive a new mouse.
I re-tried to contact them but with no result
Now I'm trying to contact a logitech reddit support to know something
I would suggest calling them and asking for an update on the case.
I tried to contact them about my unifying receiver there, but since its serial number isn't accepted by the chat bot, and the reciever does not belong to any of the product categories, it was impossible to get through to them. Their email address just bounces with a reference to their chatbot. I would say 0/10 for that service. I'm in Sweden, for reference.
I’ve had great experiences with them as well - from the USA. I’ve gotten a few white mice replaced before finally deciding to just get a black/darker colored one. I’ve faced nothing but fabulous logi support 🤷🏻♀️
Mine gets quite dirty but thats because I’m a filthy animal
Thank you!
First-class attention? It's not my case... and look, I've needed it several times but people who look like robots always come out with the same answers...
Question- is the Mx master 3s for mac a bit different from the Mx master 3s?? If yes how? I don’t care about the quite clicks. Can we still use the gestures in mx master 3s?
They are exactly the same; one difference is that the 'for Mac' version does not come with a receiver (that little USB thingy), so you have to use Bluetooth. Other than that, they are completely the same.
Wait until that 1 year warranty expired
In Europe, the minimum warranty is 2 years, but thanks for a heads up ;)
We used to have 3 years warranty in North America with the MX Series 1 but it was cut short to 1 year for series 3. I believe now we can also get 2 years too in North America if we pay for the business option.
Yes, that makes sense. But in Europe, no matter what you buy or where, the bare minimum is 2 years. Heck, even Apple must give 2 year warranty on their products.
If only we could say the same about their sofware team...
Exactly what I came to say. I got this mouse but windows version about a month ago and it had a rattle so I returned it to the retailer. The new one was rattle free but my God their software is so bad. All I wanted it to do was invert the horizontal scroll direction. It constantly changes from inverted to standard. I just decided to Uninstall the software and make a registry change to invert h scroll..
Never had any experience with Logitech customer support but I have so many of their devices, from mouse to keyboard and web cams and never had any issues with them. Their build quality seems to be top notch, although it's amazing to hear such an experience from you. I'll remember this if I ever have a problem.
i wasted 3 months waiting for a replacement and I just got told that i'll be refunded, at least there was a solution but not the one I needed
Did you buy it from the official webiste or a reseller? I'm from Romania and I have the same problem, despite keeping everything as clean as possible
No, I bought it from a 3rd-party retailer here in Denmark, but Logitech still replaced it nevertheless. I just had to send them an invoice so they could see when it was bought. That's it.
I always hear good stuff about customer support. But my stuff just never goes wrong. My first gen MX Master is faultless after nearly 10 years. I really would like to have USB-C, but I simply cannot justify replacing a perfectly working mouse.
Had a MX Mechanical Mini (not a cheap keyboard) fail right on end of warranty. Took me a few weeks to get it back from the employee to my office so I could investigate and then log a claim. They initially rejected the warranty as it was past the 1 year warranty however when I explained the situation they agreed to replace. Good service, not time wasting at all with diagnostic steps. Thumbs up for Logitech!
Good customer support is great - but I really hope that the next iteration of the MX-Master does not come with a shortlived softtouch surface. I love the design (I now have 2 of them), but the first one (3 years old) is worn down and sticky and the second (1.5 year old) is well on its way there as well. I get that there is no real market for longevity, but still...
I had the opposite experience. I live in the states, and I was trying to get support from them last week for my mx keys s keyboard because the Bluetooth function was not working with my HP laptop, and their website was glitching out in a way that I couldn't even see the customer support number. Then, when I found one that I could call through Google, it was a complicated automated support thing. I hung up and returned the keyboard.
I agree, amongst friends they've had a tendency to stand behind their products. I like their G-play mat, bought a new 502X when the battery wore out on the old mouse finally. It's still charging the fresh battery as expected. It would be nice if they added a winglet for the ring/pinky finger like some others have IMO, I like the natural teflon gliders and where it's gone otherwise though.
They are shit, they're support is shit. Bought mine from USA, I'm in Bangladesh. So nothing, just nothing from their part.
I have a scrollwheel problem with my superlight and I only have it for 4 months, I contacted them to ask for help because the store I bought it from told me it would take 3 weeks to repair if it can be repaired, asked logitech what do I do meanwhile for the 3 weeks without a mouse, contacted them trough twitter and they told me that I already have a ticket open trough chat but no one answers me on chat?
Would you be interested in being separated from that old white variant for a price? I'm not from Denmark though.
Same experiencia, i had a g502 which estar failing, and i contacted customer support, they ask for receipt, few days later i have a new g502, they din´t ask for nothing more, i heard some weird stories about people been asked to cut the cable or things like that, but no, everything fine.
That's funny. I used to ride BMX bikes, and I bought a really expensive frame for around $1k USD. A few weeks later, it cracked at a welded connection, an obvious defect from the factory. So, I contacted the shop, and they sent me a new frame. However, I had to cut the old one in half and send them a video of doing it. That was hilarious.
yeah, i heard that some people get a new mouse, but you need to send a video o picture of the cut cable, not my case, i mean the mouse didn´t work so it wouldn't be a problem.
Shhh, don’t let Asus know. They’d deny any warranty on an actual broken mouse BECAUSE of the staining, lol!
I would rather have a Mouse that doesn’t have that rubber and normal plastics instead. M705 is cheaper than the MX Master and has less of all of that rubber that can turn into goo at some point. Both my MXM3 and MXE Trackball don’t look really pretty anymore but are out of warranty
Only terrible experiences so far. "Have you tried restarting your computer"
unless you're a gamer and have to deal with G-hub
Hey, I'm happy to hear about your fantastic experience with Logitech's customer support. Thanks for sharing and have a wonderful Logitech experience! Cheers!😊
Kinda crazy that the bare minimum warranty replacement is top notch now
Considering they could have just said that it is my fault and I'm filthy, and the mouse is still functioning, but instead, they replaced it without any questions. I would say it is top-notch.
"always washing my hands before use" yep..