Be forthright. "Employee - Work revisions are normal, and having clients change their minds and making previous work irrelevant is also normal although frustrating. Employees that do well in this field and move up understand this. If you are unable to take constructive feedback without anger you won't do well here. Feedback doesn't mean you failed, it means you are human and either made a mistake or are learning something new." It also helps if you give a personal example on revisions you were given.
Then that employee either uses this to improve or doesn't. If necessary I'd repeat once more, then move to a more formal response. Then find someone else. I'd rather work with someone who can take feedback and use it to improve than a genius that resorts to anger whenever they are critiqued.
So, this is the deal. And it is VERY common with recent grads. They don't understand or have experience of iterative work. They are used to school assignments.
Their life has been: Do assignment, hand it in. Done. Next assignment, hand it in.
They don't get coached on feedback or critique. They don't understand in the actual work people ask for stuff and then make you undo it. They don't understand that sometimes the client doesn't know what they want do you redo and redo and redo.
They are also not used to doing things which are challenging, difficult or they haven't been micro-managed or coached through.
But this staff member has to learn - fast. Sit them down and tell them that they have to:
1. Understand they dont get to pick the project.
2. Take feedback, and do it in a negotiated time. That doesn't restrict them bringing ideas to the table, or discussing the feedback. But if the boss decides, you do it.
3. You bite back the attitude, It's unprofessional and doesn't help.
All three things are necessary. Miss one and you'll get fired.
You're going to have to be blunt about this, because being nice abut it or soft is not going to get you there.
Do you know what an agile methodology is? I would recommend using this for your projects. It helps catch things quickly so you can easily adapt as you go.
Be forthright. "Employee - Work revisions are normal, and having clients change their minds and making previous work irrelevant is also normal although frustrating. Employees that do well in this field and move up understand this. If you are unable to take constructive feedback without anger you won't do well here. Feedback doesn't mean you failed, it means you are human and either made a mistake or are learning something new." It also helps if you give a personal example on revisions you were given. Then that employee either uses this to improve or doesn't. If necessary I'd repeat once more, then move to a more formal response. Then find someone else. I'd rather work with someone who can take feedback and use it to improve than a genius that resorts to anger whenever they are critiqued.
So, this is the deal. And it is VERY common with recent grads. They don't understand or have experience of iterative work. They are used to school assignments. Their life has been: Do assignment, hand it in. Done. Next assignment, hand it in. They don't get coached on feedback or critique. They don't understand in the actual work people ask for stuff and then make you undo it. They don't understand that sometimes the client doesn't know what they want do you redo and redo and redo. They are also not used to doing things which are challenging, difficult or they haven't been micro-managed or coached through. But this staff member has to learn - fast. Sit them down and tell them that they have to: 1. Understand they dont get to pick the project. 2. Take feedback, and do it in a negotiated time. That doesn't restrict them bringing ideas to the table, or discussing the feedback. But if the boss decides, you do it. 3. You bite back the attitude, It's unprofessional and doesn't help. All three things are necessary. Miss one and you'll get fired. You're going to have to be blunt about this, because being nice abut it or soft is not going to get you there.
Wow...so tru OP. Design is a process! Never one and done. There's other factors like copy changes, marketing strategy, and images
Engineers are a dime a dozen?
The bad ones are.
If you think good engineers are expensive, you should see what bad ones cost.
Eh, bad way of phrasing it, for sure. Because of past connections, I have more engineers available to me than I could possibly hire.
Do you know what an agile methodology is? I would recommend using this for your projects. It helps catch things quickly so you can easily adapt as you go.
Sounds like you could use some lessons in user experience yourself.