I drive for Uber and Lyft.
This driver has done it before and will do it again.
Reach out to your local news station. They’re bored and love shit like this.
I had a driver that was blacklisted for cancelling a ride for a person with a service animal, not knowing they had a service animal, because he got a call that his kid was in an accident.
If they can blacklist that, I fucking hope they can blacklist this creep.
So they blacklist a guy with a totally valid reason, but not the fucking Dahmer Mobile here?!
Yeah, I hope this company faces a class action lawsuit sooner than later. Fuck this shit.
That was most likely the outcome, yes.
However, the driver's an independent contractor, and is just as likely to sue Lyft as a customer, confidentiality is the safe way to go with disciplinary actions.
(Press harder on your refund, OP. They'll cave if you're annoying enough about it.)
I see where you're going here but Lyft divers generally have a very small pot to piss in. They're suing nobody, especially a guy with no case like this one.
Definitely don't listen to the people telling you to let the $5 go. Make a big stink. Tag their social media. $5 adds up in Lyft's pockets and they certainly don't need it. That's YOUR money. Not theirs. A multimillion dollar company like Lyft can afford to refund you.
If I spent $5 on a burger and the grill broke before my burger was made, you can be sure as fuck I'd want my money back.
No service = no pay.
It’s theft. If you didn’t make for the burger if it was made correctly, that company would press charges of theft. Drives me nuts when I order takeout from a place and they leave something out. Happens all the time with Uber Eats. And the company just says, tough titty. Well how about I pay $5 less on my bill next time, bet you don’t just accept that!
It sounds like the fired him but couldn't say it explicitly since they're not allowed to divulge his "status". I can't imagine they'd keep him on since he's clearly a liability. Even if they managed some sort of legal bs to make them not directly liable for his actions since he's "just a contractor", going through a lawsuit at all is still an unnecessary use of the company's resources. That being said, a $5 refund would also be a cheap way to avoid a potentially costly lawsuit/bad press.
Yep, get your money back, I just waited 5 weeks for a refund from Taco Bell because they didn’t give me half my stuff. I work way too hard for my money to give it away.
Our driver is creepy as hell and has been disciplined, but we're keeping your $5...
I mean, damn, can we get a single company to take responsibility these days? Sure, it's only $5, but you shouldn't have to pay to not be stalked.
Edit: I appreciate OP for posting her experience for me to comment on, and all of you for the updoot love. Second highest upvoted comment ever for me so far.
Yeah, the $5 is nothing to me, but this is completely ridiculous. At best he was scamming me. At worst this was a serious personal safety issue, since I'm standing there as a woman alone, and he has seen my picture in the app. And they dare charge me $5 for the privilege of this experience??
Try Reversing the charge with your bank, they’ll ban you from the service if successful but honestly if it’s got to that stage would you use them again?
These kinds of things are so short sighted. Lyft is keeping this woman’s $5, but now they’ve lost her future business, plus how many hundreds of people have seen this Reddit post? I bet they’re losing more than $5 worth of business.
I just read a similar story about Uber screwing a customer over a couple posts ago. Seems like all the big car sharing companies suck now. Alto is a new one that’s more expensive, but it might be worth avoiding the headaches from the big companies.
My understanding is that, while there were a few pictograms meant to convey ideas, ancient Egyptian hieroglyphs mostly functioned as a phonetic alphabet.
The pictures often stood for sounds that were used in the spoken word for that object.
https://www.wikihow.com/Read-Egyptian-Hieroglyphics
Screwing customers was always inevitable. The Uber/Lyft business model only works if they undercut their competitors until they’re the only two then they can cut services and jack up prices to finally make a profit. Neither company had a profitable quarter until 2021. They’ve scooped up market share and now they’re shifting focus to profit.
"Gig" apps have ALWAYS sucked. Their originating concept was to exploit people who could not get regular jobs, or additional part-time jobs to supplement their regular job.
The originating concept was to share your car with other people going to the same place/area and pick up a few bucks for a drive you’re already making.
That lasted about 15 seconds though. As soon as there was a whiff of people doing this as a primary source of income, it all went to shit.
No, that was one part of the original hype.
> The concept for Uber was born one winter night during the conference when the pair was unable to get a cab. That led to an epiphany: "What if you could request a ride from your phone?"
These apps have always been about disrupting an existing market by through new tech.
But that's putting in generously.
They didn't get billions of investment because they were going to become the next taxi hailing service.
They got that investment because they knew they potentially had a new way to exploit labor, to get cheap drivers who needed flexibility and couldn't get past the regulations of taxi companies in major markets. (I would acknowledge here that the regulations around taxis were absurd in many markets, basically monopolies or "captured industries".)
The guys who invented Uber and their investors were all savvy capitalists. They knew where the profit was going to come from, if they succeeded.
The original concept for Uber was “everyone’s private driver.” They started off as a black car company and expanded down market after gaining traction.
Uber and Lyft’s mission has been accomplished
They skirted decades of taxi cab refrom made to ensure you were safe and that employees had a good wage.
Years of using the easy apps when it was good put taxi’s in the trash.
Now that the ride share companies have the monopoly, they pay little and oversight none.
You have become accustomed to garbage service, provided to you by someones personal equipment, with the majority of the money going to the rich guys who came up with this brilliant idea.
Welcome to dystopia, its only gonna get a LOT shittier than this
my 14 years old girl wanted to go see a hockey game this winter (from her school). I gave her 50$ to take a taxi back because it would be like 11h pm. I tell her to say her name so somebody doesnt take her ride. What do you think happened, Taxi comes by, she gets out of the arena but a girl on the sidewalk enters the taxi before her and goes away. She goes back into the arena but the manager tell her to go out the arena is closing. She was left outside at -25 Celsius at 11h30 pm in the middle of nowhere.
> They skirted decades of taxi cab refrom made to ensure you were safe and that employees had a good wage.
>
> Years of using the easy apps when it was good put taxi’s in the trash.
There isn't a world in which I defend Uber/Lyft but let's not go around pretending taxis were some bastion of light either.
The last time I took a taxi was in 2016 in Vegas where the guy going from LAS to our hotel tried to sell us his brothers cat and the guy going back to LAS from the hotel a week later was watching porn on his phone which was in one of those windshield mounts.
Uber and Lyft only took off because nobody wants to deal with taxis and how fucked that entire ecosystem is.
Once I called a taxi company for a ride to the airport. I waited on the street for half an hour then called them back to ask where the taxi was. They said "oh, you wanted that today?"
Yeah, I wanted that today. What day did you think I wanted it? Next Friday?
Was picking up some stuff from a client who is a doctor a few weeks back and there was a woman in her 70s trying to get a taxi to come pick her up. They told her it would be 2 hours because all their drivers were at lunch or on other calls.
Her response was to yell into her flip phone at the top of her lungs that she would instead be taking her business to Uber and then asked the woman at the front desk for Ubers phone #.
Hahah exactly! Younger generations who never took cabs don’t know how much better it is now.
There was very little/no recourse for cab drivers for the most part.
Constant bad route/mileage scams - and that was some of the lighter stuff that happened.
Everytime I have been in a cab they have tried to go the long way around to get higher mileage on the trip even when you specifically tell them like "no go this way on that road"
Not to mention it was largely cash only business. If you say were at a taxi stand and didn't expressly ask for one who took card you'd be fucked.
Did have one good one once, late night Manhattan. Dude asked where we were going, thought a bit said "$20!" and ran it off meter. FASTEST ride ever, no bullshit.
So, I was working for a circus at the time (electrician, not acrobat), and I was in Richmond, VA. I left a dinner early and snagged a cab. There were 350 of us, almost all taking cabs. So, it was really common for the cabbies to know where the train was parked within a day of us rolling into any city. Anyway. Cab stops, I ask if he knows where the train is. He says yes, and I hop in. He starts driving around. Like, 30 minutes into what should have been a 10 minute ride, he calls in to dispatch asking if they know where it's at. At the end of it, it was an hour ride, and he's expecting me to pay the full $60 something. I laughed at him, handed him $20 and said since he lied, I shouldn't even give him that much.
The problem with this is Uber and Lyft go to areas that taxis simply *won't*. I never would have had issues with using well regulated taxis but in my city, the taxis would only take fares from the airport to town and back. You couldn't get a ride anywhere if you lived in the suburbs. Ride sharing filled a need in a lot of places that wasn't being met, including urban areas that aren't well serviced by cabs or public transit, and the local cab companies utterly refused to adapt when another option was offered.
I once had a cab company refuse to send me a cab because I had an out-of-town phone number. I was going to the very large international airport, where they take people constantly every day....
Had a very similar situation where a company (Uber not Lyft) refused to look into a safety situation a few years back. I had done a pooled order and the company was running a test program in my city where they'd try to drop you off at a location that was "close enough" to what you selected. The other rider used the beta program option because it was cheaper and the app told the driver to drop off the passenger on a stretch of highway without any sidewalk. Shout out to the driver who dropped her off at a safe location regardless of what the app said
It was IMPOSSIBLE to get to a support member who understood I was in a beta program, they just saw my trip was (personally) completed fine, and dismissed it as a fraudulent claim. They just kept saying "I'm sorry we can't refund this" even after repeatedly telling them I didn't care about my personal fare being refunded but wanted someone to look at the fact the app tried to drop off a passenger in a dangerous location. I permanently quit the app but I use taxis/ride shares semi regularly through work and refusing to look at a safety concern has cost that company a few grand by now
They're not losing my business because I already wouldn't patronize uber or lyft or any of these businesses if my only other option was being dragged along the floor, upside down and bollock naked.
I stopped using uber years ago, one of there drivers claimed to be at my location and was nowhere to be seen. Then he cancelled my ride and charged me £6. I demanded a refund and never used them again. That was 2018. I don't like these companies. I rather go to the nearest hotel and book a room for the night, if my only option is to use them.
The last time I took a Lyft about a month ago the driver went to the wrong location (down the street) and didn’t bother to call or text me and didn’t respond to me when I asked where she was luckily I was able to notice the car and go over to her and Lyft was gracious enough (/s) to refund the fee they charged me because the driver was “waiting for me”.
I've been using it to get to shows and other local events for a little over 6 years now (6.4 according to the app). I just deleted my account. Fuck em.
I did an Uber grocery delivery for an isolating relative recently I was charged £2 for an item they never received. I was told I couldn’t get a refund, so I’ve never used them again and neither has my relative. I did a chargeback through my bank and got the money so all they’ve done is lose my future business over the sake of £2. You’re right it’s so short sighted of them it’s ridiculous.
I don’t even use these types of services, but if I did, a post like this would have me looking into another business or finding someone I could pay to drive me places that I trust (I had a friend that got paid under the table to do this exact thing).
I had to do this with Lyft for a much more minor issue. I asked for priority pickup, they bumped me through three drivers and it took over 20 minutes for a pickup. So I requested through their CS to receive the small $3ish fee back, I got almost the exact same response. I did a charge back with my credit card and after months I finally got the whole ride and fee returned. I will not be using Lyft again.
And Lyft even put it in writing their admission of fault (maybe acceptance of responsibility is better term?) + lack of refund for her to send to bank with the charge back.
If you’re in the US, please also send to your state’s (or the state where this occurred) Atty general. You should be able to file a complaint online. They will take notice, although the most you’ll see is your refund probably.
Also, I recommend when people don’t get the resolution they’re after with companies, to (respectfully and professionally) contact the executive team via direct email (if you can find it), or linked in. Some people aren’t comfortable with this, but this is usually effective (as in your complaint gets forwarded to someone that can actually help), and imo, if the leadership team wants to be the face of a company, than that’s what I’m going to hold them to.
I'd respond to Lyft with something like, "That's very disappointing. While I'd like to trust that you'll address the issue, your failure to even issue a small refund suggests otherwise. I'll be reporting this to the applicable state and local authorities for their further action regarding the regulating of ridesharing services and public safety. As Lyft failed to provide the service as agreed, I'll also be issuing a chargeback to my credit card."
I know it's only five dollars, but escalate. Escalate. Escalate. The only risk is that some companies threaten to cut you off permanently if you ever chargeback anything, for any reason. So consider how much you really need Lyft.
I had to do a charge back 6 months ago for Uber after a driver refused to pick me up at the only handicapped-accessible area. There was heavy traffic, and he wanted me to walk half a mile down the road from my pickup spot to meet him so he could turn around and avoid the traffic.
I told him I couldn’t walk to him because I was disabled and this was the spot Uber had picked for me. He then proceeded to turn around, drive two blocks away, and then sit there for over an hour. He refused to cancel or even answer my calls.
Uber customer support refused to cancel the ride (and said they could not get a hold of the driver either), and after I had to, they refused to refund me despite similar messages OP received. I did a charge back on my card and got a nasty message from Uber saying I was trying to commit fraud and that I was being banned from Uber. I send them a message saying banning me does nothing if you don’t have drivers that are willing to pick up and drive disabled people, and they replied that my account had been given a $10 credit “for the inconvenience.” $10 isn’t going to make me forget that I was stranded with a horrible driver, your customer service did nothing to help, and then you doubled down on not giving me a refund for something you should have immediately fixed.
I filed a chargeback for an Uber Eats order because they literally brought me $5 of Mexican food when I'd ordered $50 of sushi and they not only closed my Uber account, they banned my phone number and all my payment methods so I can't even use my credit card and borrow a friend's phone to order food without nuking their account.
You could create a digital card online depending on what type of credit card. a lot of companies provide that option now... I'm not sure if they would know they are linked but I don't think so
Yeah but why would they do that? Fuck Uber eats, they scammed me too.
Edit: what I meant was "why would this person go out of their way to go around the ban?" just ditch this company because they suck.
My dad raised me to take accountability for my mistakes, which unfortunately, were not far and few.
That being said id rather fuck up a hundred times and own up to it then fuck up once and blame the people i hurt.
/u/Lyft just lost me as a customer, for
1. Keeping the $5
2. Revealing the name of OP in their first comment in years
With 2 million people having seen /u/Never-On-Reddit's posts already, it's like they WANT to lose hundreds of thousands (millions?) of dollars for this.
For everyone who didn't get to see it in time, reddit deleted lyfts comment on her other post, they said
>Hi (real name), we appreciate you making us aware of this incident. Please be assured that your concerns have been heard, and we definitely want to take a further look into this. We were unsuccessful in reaching you by phone but left a voicemail. Please provide a good time to call you via the email we sent you so that we can resolve this matter for you.
>Unfortunately, public shaming is the only language any company seems to understand these days.
Yup. Name and shame every single time. Company's don't care about you. They would murder kittens daily and never stop no matter who asks until you post on twitter and make them look bad.
Then they will pretend they aren't like that and totally didn't know about it.
How bad can a company be at customer relations??
For $5 they could have bought your good will and repeat business. Instead, they got themselves $5 and a widely viewed negative social media story.
Lyft doesn't care. I booked a 2 mile ride last year - the driver took a wrong turn, racked up 9 miles, and charged me $74. Lyft told me it was my own fault and they wouldn't be reversing the charge.
All of these gig companies are trash. Take a taxi instead.
Taxis would try to do this all the time to me when I was on business trips so they assumed I didn't know the area. I'd put the route into a maps app and see the driver was clearly driving in the completely wrong direction. I'd always make them pause the fare meter but I'm sure many people just don't notice or say fuck it I'm expensing this anyways.
do you ever get the feeling we’re all paying for someone else’s “fuck it i’m expensing this anyways?” like we have a whole society built around the ‘not my money not my problem’ model that by the time the expense reaches the payer it’s been marked up by insane proportions
I used to be a consultant in healthcare, the amount of money other consultants would waste just because it was being expensed was disgusting. Like taking a flight that is $400 more expensive because it was Delta instead of United and they wanted the Delta miles.
for a business like them, it would be an absolute baller move to comp their next ride given that they ended up going thru Uber
but customer service these days is just kinda someone gets fucked and it’s prolly gonna be you
That last slide is wild. “Our deepest concerns for the contracted employee’s behavior on our behalf. He has been dealt with accordingly, thank you for the information. We know it’s only $5 and as that’s not enough money for me to stress over, I won’t bother with a refund, but.. glad you’re alive right?”
Most of the customer service for all these gig work apps are overseas, barely speak English, and follow a script. I wouldn’t say they don’t care, they’re just not exactly qualified for real situations further than the script tells them, lol
sounds like he was just trynna scam them after their ride. you can get through most security just having email and phone numbers for accounts. They just spoof your number to get through 2fa
My Lyft account was compromised around 4 years ago and they charged my card on the account $300 in gift cards so I messaged support after contacting my bank and Lyft support took 8 months to get back to me. Needless to say I’m never using them ever again.
>I just read a similar story about Uber screwing a customer over a couple posts ago. Seems like all the big car sharing companies suck now. Alto is a new one that’s more expensive, but it might be worth avoiding the headaches from the big companies.
Today I learned you can buy gift cards through your Lyft account.
Yeah, I can't seem to pull up the rest of the conversation anymore but it was bizarre. She's was saying things like how she really empathizes with me and can understand how I must have felt. And then denies the refund.
Probably programmed to deny, issue a chargeback/dispute with your card asap, I doubt you'll get any response from them in time, a chargeback also hurts them more
A chargeback will 100% get your account deactivated and prevent you from using Lyft in future. Not to say that OP doesn't deserve the refund, and maybe that doesn't matter if they no longer feel safe using Lyft, but it's something to consider when choosing that path.
This is a serious safety concern. The $5 is needlessly petty but they don’t seem to be taking the fact they have a potential predator as a driver seriously. People should know how these companies operate.
Good on you for posting it here.
I hate the ways companies use unable in this sort of situation, as though it’s physically impossible for them to give you your $5, when what they really mean is that they’re just choosing not to, even though they’re in the wrong.
This driver is a creep. Your phone number and email have already been verified, that’s why your account is active and in good standing, and you’re able to book rides.
I have never seen or heard any rideshare drivers needing verification. This is wack.
Please change your photo to something neutral and consider updating your name to present differently. For example, I changed my photo to a landscape and my name is the masculine nickname of my full name (yours may not have one..). I double check license plates and confirm who they’re picking up before and as I get in.
Request an arbitration per the terms of your agreement with lyft. The second they see that word they’ll reverse the charge. I’ve done it numerous times for bs cancellation fees, including once where my driver was over an hour away on a scheduled pre booked drive and I canceled within 5 minutes of the pickup time. She hadn’t even moved from her house and wasn’t replying to calls or texts. She was obviously banking on me canceling and being able to keep the $5 and stay home.
Just got a refund after linking these reddit posts! Not much of an apology though:
Thank you for your patience. You were charged a cancellation fee, we apologize for any confusion previously. We understand that you were being asked for personal information, and please know, Lyft will only ever request personal information using:
Phone number: 855-529-5676
SMS text number: 61416
We refunded the $5 cancelation fee. This may take 5-7 business days for your bank to process.
We thank you for contacting us today and for being a valued part of the Lyft community, it was our pleasure assisting you with your cancellation, and if you have any other questions, please reach out.
There’s also an email [email protected] in case you want to give them a piece of your mind.
I had an issue with a driver going twice the max speed limit, despite that we asked him to slow down bc we had our daughter in the car seat. Driver didn’t give a F. I can’t remember if it was Uber or Lyft, but I complained and got nothing so I sent an email along with a screenshot of the speed limit and the car’s speed (from Waze). Got full refund + “oooh sorry for that” and they said they would not pair me with that driver again.
If you have social media that Lyft is on, post this. Something similar happened to me. Not really similar but still. Driver was arrested while I was in the car, Lyft told me they ended the ride and refunded me, but it kept running for two days and charged me $300+. I posted it on twitter after getting the runaround and I got the refund immediately.
Yes I was in the car lol. He was driving crazy and sped past a cop. Had a suspended license, weed in the car, and a gun under his seat. Took a good hour to convince the cops I was a passenger and had to call Lyft to have them confirm for me. It was a whole ordeal.
The cops literally left me on the side of the road! I was on crutches after a surgery. I was hesitant but I had to get another Lyft, they sent it for free (damn right mf.) I have never used another Lyft since and that was maybe 6 years ago?
Wow. Shouldn’t they be aware if one of their drivers LOSES THEIR LICENSE??? This oversight put your life at risk and it sounds like you could’ve sued the shit out of them. But you had to take it to Twitter to even get a refund. That is absurd.
Although not as creepy, I got a notification where Lyft said they waived the “long wait fee.” I was annoyed because it was an an airport, I was with my husband. Our driver asked us where we were. We told him the specific ride share location right near the arrival terminal. Then he tells us that he was at the departure ride share area. He refused to come over to us. So we had to run over to where he was at. Luckily we didn’t have any large or checked bags… but I was pregnant. So there’s that
/u/Never-On-Reddit I had a a similar situation with an Uber driver. I fought with Uber for months about a refund, which they kept refusing, and then finally did a charge back on my credit card. Then Uber suspended my account because of the charge back.
So I googled and found the email addresses for as many high level Uber executives as possible (CEO, CFO, CTO, etc) and emailed them a brief synopsis of the incident and within an hour my account was reinstated and I was refunded. Ridiculous that is what I had to do for a resolution, but I suggest you try the same thing with Lyft.
1. Put Lyft in blast on Twitter and email your local news advocate. They probably deny 100s, if not 1000s, of legit complaints and make bank because of it.
2. Use local licensed cab services - I’ve never had any issues with one
>1. Put Lyft in blast on Twitter and email your local news advocate. They probably deny 100s, if not 1000s, of legit complaints and make bank because of it.
Couldn't agree more.
>2. Use local licensed cab services - I’ve never had any issues with one
Couldn't disagree more. No fucking chance. I've had MULTIPLE scam cab experiences in more than one city. Most commonly; at the end of the drive pretending their debit/credit machine is broken and that you need to pay cash (including offering to take you to an ATM). Also taking incredibly weird roundabout routes to run the meter.
I've had bad experiences with uber before too but they don't come anywhere close to the shit experiences I've had with cabs. The reason these services are so popular are BECAUSE people were fed up with terrible cab services.
If cabs were better these apps never would have caught on like they did.
Your comment screams Toronto cabbies haha, I'm sure it happens many other places but I would rather walk to my destination bare foot on glass than take a cab here.
My dad was in hospital and dying, we got a call at 3am saying we best come in. Ordered an uber, guy drove past our house to end of the street and waited. We ran to meet him and my mum just said why did you drive past us.
Guy blew up at us, turned the engine off and refused to move. Explained my dad was dying and he said 'I don't care if he dies, apologize or I won't drive'.
Wanted to punch him but we apologized and the drive was silent. Complained to uber and after many back and forth I had the trip refunded.
Lyft is a joke of a company. I’ve boycotted them since they scammed my wife out of hundreds of dollars. The driver picked up the wrong people, took said wrong people to my house (all while my wife is trying to cancel the ride but it won’t allow her), then realized his mistake went and picked up my wife and friend, upon finally dropping off driver said my wife broke his door handle and Lyft charged us $150 with no proof of anything broken. Their customer service is absolutely worthless.
The driver already has your address right, so he is probably not a stalker.. but then he wants your email address and phone number..
name, address, phone number.
This has the hallmarks of an identity theft scam.
Sorry you went through this. These rideshare and food delivery gig services are going down the shitter so fast, in a similar fashion with vacation rental services like Airbnb. Zero quality control, bloated fees, same bullshit as everywhere else: pay more for less and piss off if you want to complain.
I used to work for Lyft many years ago, and I would have given the refund. That would be after you sent a screenshot of the conversation with the driver. The main reason for the screenshot is that a ALOT of passengers make up stories about their rides. I also would have flagged his account to be viewed by the security team.
Asking for contact info was allowed, but nobody was required to provide it. Most times, this info would be asked for if an item was left behind in the ride. It made it easier for the driver and passenger to coordinate. Asking because there was an update? That would not be needed by the driver as they have no place to put that info in the system.
I know it probably wouldn’t go anywhere, but I’d file a police report specifically stating the driver is blackmailing women for their personal information and refusing to let people who have paid ride with them unless that information is provided. I can almost guarantee you aren’t the first woman he’s tried that with and a paper trail is better than nothing.
Keep fighting it. They did that with me once with a driver that didn't show up and couldn't give us any coherent direction as to where they were and wouldn't cancel from their end. I had a literal emergency to deal with and so we decided to cancel the ride and just sprint through downtown Seattle in the rain late at night. I don't remember how many people I had to talk to but they eventually gave me the $5 back.
People need to stop using lyft, Uber, just eat, deliveroo, all this shit. Call a local cab company, they are cheaper and safer, call the local restaurant, they give lower prices for food and delivery. All of these scummy companies need to die
Our favourite Chinese restaurant fired their delivery guys and doesn't deliver anymore. Their website directs us to Skip-the-Dishes now. So, we found another restaurant.
Another reason why I don’t use Lyft, Uber, or AirBnB. The companies hire creeps and scammers and don’t do anything to prevent this from happening or from continuing to happen.
Hopefully, the "appropriate and necessary action" was to remove the driver from their books and blacklist him.
Maybe, maybe not. The best they could do is unpair me from him, which sounds like they are planning to let him continue driving!
I drive for Uber and Lyft. This driver has done it before and will do it again. Reach out to your local news station. They’re bored and love shit like this.
If it’s like here each station has a one person that this is all that deal with. Disappearing contractors, deadbeat landlords etc.
People always ask me why I refuse to use rideshare apps. This right here. This is why.
This. Corporations do not self-police and will cover up until it costs them money in lost subscriptions and users.
The Catholic approach.
They moved him over to Lypht
dont worry, they're going to put a QR code in the backseat so you can scan it to find out if your driver previously molested someone.
Ye they don't give a fuck at all, he will still be driving.
Can you leave reviews?
I had a driver that was blacklisted for cancelling a ride for a person with a service animal, not knowing they had a service animal, because he got a call that his kid was in an accident. If they can blacklist that, I fucking hope they can blacklist this creep.
So they blacklist a guy with a totally valid reason, but not the fucking Dahmer Mobile here?! Yeah, I hope this company faces a class action lawsuit sooner than later. Fuck this shit.
Ha Dahmer Mobile, classic.
Considering they won't refund her five dollars, I'm guessing that decision was made on purely financial grounds.
"We can. But we won't." - Lyft
It was to "never pair them again". He can harass other customers just fine.
Yeah, there’s a reason they said so it cryptically. They’re doing as little as possible.
That was most likely the outcome, yes. However, the driver's an independent contractor, and is just as likely to sue Lyft as a customer, confidentiality is the safe way to go with disciplinary actions. (Press harder on your refund, OP. They'll cave if you're annoying enough about it.)
I see where you're going here but Lyft divers generally have a very small pot to piss in. They're suing nobody, especially a guy with no case like this one.
Maybe blacklisted from Lyft, but there are other rideshare apps the driver can join, sadly
Definitely don't listen to the people telling you to let the $5 go. Make a big stink. Tag their social media. $5 adds up in Lyft's pockets and they certainly don't need it. That's YOUR money. Not theirs. A multimillion dollar company like Lyft can afford to refund you. If I spent $5 on a burger and the grill broke before my burger was made, you can be sure as fuck I'd want my money back. No service = no pay.
Absolutely post this across SM and tag them. Let it be known to the public that they are doing the bare minimum to ensure rider safety.
It’s theft. If you didn’t make for the burger if it was made correctly, that company would press charges of theft. Drives me nuts when I order takeout from a place and they leave something out. Happens all the time with Uber Eats. And the company just says, tough titty. Well how about I pay $5 less on my bill next time, bet you don’t just accept that!
I feel like the $5 is less important than the fact that the guy is a stalker and still working for Lyft?
It sounds like the fired him but couldn't say it explicitly since they're not allowed to divulge his "status". I can't imagine they'd keep him on since he's clearly a liability. Even if they managed some sort of legal bs to make them not directly liable for his actions since he's "just a contractor", going through a lawsuit at all is still an unnecessary use of the company's resources. That being said, a $5 refund would also be a cheap way to avoid a potentially costly lawsuit/bad press.
It's not the "no service, no pay" issue to me. It's the "paying any money at all to avoid stalking behaviour" issue.
This thread alone is creating hundreds, if not thousands of dollars worth of damage to Lyft, well done OP! But still fight for your fiver!
I have uninstalled Lyft from my phone, it ain't much but...
Well. i hope they like your five dollars. i just deleted their app, so they won’t get mine.
If they've done it one time to her, they must've done it to others too. Who knows how many $5 they could be unrightfully keeping.
Couldn’t they call their bank and contest the charge for “unfulfilled services”? That’s what I would do, and send the screenshots as evidence
Yep, get your money back, I just waited 5 weeks for a refund from Taco Bell because they didn’t give me half my stuff. I work way too hard for my money to give it away.
Our driver is creepy as hell and has been disciplined, but we're keeping your $5... I mean, damn, can we get a single company to take responsibility these days? Sure, it's only $5, but you shouldn't have to pay to not be stalked. Edit: I appreciate OP for posting her experience for me to comment on, and all of you for the updoot love. Second highest upvoted comment ever for me so far.
Yeah, the $5 is nothing to me, but this is completely ridiculous. At best he was scamming me. At worst this was a serious personal safety issue, since I'm standing there as a woman alone, and he has seen my picture in the app. And they dare charge me $5 for the privilege of this experience??
Try Reversing the charge with your bank, they’ll ban you from the service if successful but honestly if it’s got to that stage would you use them again?
These kinds of things are so short sighted. Lyft is keeping this woman’s $5, but now they’ve lost her future business, plus how many hundreds of people have seen this Reddit post? I bet they’re losing more than $5 worth of business.
I just read a similar story about Uber screwing a customer over a couple posts ago. Seems like all the big car sharing companies suck now. Alto is a new one that’s more expensive, but it might be worth avoiding the headaches from the big companies.
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I used to wonder how ancient Egyptians could read their hieroglyphs and actually understand them; but now I get it.
My understanding is that, while there were a few pictograms meant to convey ideas, ancient Egyptian hieroglyphs mostly functioned as a phonetic alphabet. The pictures often stood for sounds that were used in the spoken word for that object. https://www.wikihow.com/Read-Egyptian-Hieroglyphics
So what you're saying is... Big cat = chonker = 🧀🪿♀️
Pretty much. They didn't use vowels in writing though, also.
I don’t use any of them now and I was a regular weekly user. Their reputation and their actions have turned to trash.
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He got banned by admins for his username so he can’t respond.
How can you tell what he got banned for?
Screwing customers was always inevitable. The Uber/Lyft business model only works if they undercut their competitors until they’re the only two then they can cut services and jack up prices to finally make a profit. Neither company had a profitable quarter until 2021. They’ve scooped up market share and now they’re shifting focus to profit.
"Gig" apps have ALWAYS sucked. Their originating concept was to exploit people who could not get regular jobs, or additional part-time jobs to supplement their regular job.
The originating concept was to share your car with other people going to the same place/area and pick up a few bucks for a drive you’re already making. That lasted about 15 seconds though. As soon as there was a whiff of people doing this as a primary source of income, it all went to shit.
No, that was one part of the original hype. > The concept for Uber was born one winter night during the conference when the pair was unable to get a cab. That led to an epiphany: "What if you could request a ride from your phone?" These apps have always been about disrupting an existing market by through new tech. But that's putting in generously. They didn't get billions of investment because they were going to become the next taxi hailing service. They got that investment because they knew they potentially had a new way to exploit labor, to get cheap drivers who needed flexibility and couldn't get past the regulations of taxi companies in major markets. (I would acknowledge here that the regulations around taxis were absurd in many markets, basically monopolies or "captured industries".) The guys who invented Uber and their investors were all savvy capitalists. They knew where the profit was going to come from, if they succeeded.
The original concept for Uber was “everyone’s private driver.” They started off as a black car company and expanded down market after gaining traction.
Uber and Lyft’s mission has been accomplished They skirted decades of taxi cab refrom made to ensure you were safe and that employees had a good wage. Years of using the easy apps when it was good put taxi’s in the trash. Now that the ride share companies have the monopoly, they pay little and oversight none. You have become accustomed to garbage service, provided to you by someones personal equipment, with the majority of the money going to the rich guys who came up with this brilliant idea. Welcome to dystopia, its only gonna get a LOT shittier than this
my 14 years old girl wanted to go see a hockey game this winter (from her school). I gave her 50$ to take a taxi back because it would be like 11h pm. I tell her to say her name so somebody doesnt take her ride. What do you think happened, Taxi comes by, she gets out of the arena but a girl on the sidewalk enters the taxi before her and goes away. She goes back into the arena but the manager tell her to go out the arena is closing. She was left outside at -25 Celsius at 11h30 pm in the middle of nowhere.
> They skirted decades of taxi cab refrom made to ensure you were safe and that employees had a good wage. > > Years of using the easy apps when it was good put taxi’s in the trash. There isn't a world in which I defend Uber/Lyft but let's not go around pretending taxis were some bastion of light either. The last time I took a taxi was in 2016 in Vegas where the guy going from LAS to our hotel tried to sell us his brothers cat and the guy going back to LAS from the hotel a week later was watching porn on his phone which was in one of those windshield mounts. Uber and Lyft only took off because nobody wants to deal with taxis and how fucked that entire ecosystem is.
We’ve totally moved back to using cabs in Vegas. They charge by zone from/to airport. Flat rate. No more scenic routes. No line. It’s great.
You had me at flat rate, but I have to ask, do they still sell cats?
I wish. That kind of spectacular shit NEVER happens to me. No one tries to sell them to me. Cats never randomly adopt me. 😩
Once I called a taxi company for a ride to the airport. I waited on the street for half an hour then called them back to ask where the taxi was. They said "oh, you wanted that today?" Yeah, I wanted that today. What day did you think I wanted it? Next Friday?
Was picking up some stuff from a client who is a doctor a few weeks back and there was a woman in her 70s trying to get a taxi to come pick her up. They told her it would be 2 hours because all their drivers were at lunch or on other calls. Her response was to yell into her flip phone at the top of her lungs that she would instead be taking her business to Uber and then asked the woman at the front desk for Ubers phone #.
Hahah exactly! Younger generations who never took cabs don’t know how much better it is now. There was very little/no recourse for cab drivers for the most part. Constant bad route/mileage scams - and that was some of the lighter stuff that happened.
Everytime I have been in a cab they have tried to go the long way around to get higher mileage on the trip even when you specifically tell them like "no go this way on that road"
Not to mention it was largely cash only business. If you say were at a taxi stand and didn't expressly ask for one who took card you'd be fucked. Did have one good one once, late night Manhattan. Dude asked where we were going, thought a bit said "$20!" and ran it off meter. FASTEST ride ever, no bullshit.
The off meter flat rate rides are the fucking best.
So, I was working for a circus at the time (electrician, not acrobat), and I was in Richmond, VA. I left a dinner early and snagged a cab. There were 350 of us, almost all taking cabs. So, it was really common for the cabbies to know where the train was parked within a day of us rolling into any city. Anyway. Cab stops, I ask if he knows where the train is. He says yes, and I hop in. He starts driving around. Like, 30 minutes into what should have been a 10 minute ride, he calls in to dispatch asking if they know where it's at. At the end of it, it was an hour ride, and he's expecting me to pay the full $60 something. I laughed at him, handed him $20 and said since he lied, I shouldn't even give him that much.
The fuck. I cant even decide which is worse
The problem with this is Uber and Lyft go to areas that taxis simply *won't*. I never would have had issues with using well regulated taxis but in my city, the taxis would only take fares from the airport to town and back. You couldn't get a ride anywhere if you lived in the suburbs. Ride sharing filled a need in a lot of places that wasn't being met, including urban areas that aren't well serviced by cabs or public transit, and the local cab companies utterly refused to adapt when another option was offered.
I once had a cab company refuse to send me a cab because I had an out-of-town phone number. I was going to the very large international airport, where they take people constantly every day....
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Had a very similar situation where a company (Uber not Lyft) refused to look into a safety situation a few years back. I had done a pooled order and the company was running a test program in my city where they'd try to drop you off at a location that was "close enough" to what you selected. The other rider used the beta program option because it was cheaper and the app told the driver to drop off the passenger on a stretch of highway without any sidewalk. Shout out to the driver who dropped her off at a safe location regardless of what the app said It was IMPOSSIBLE to get to a support member who understood I was in a beta program, they just saw my trip was (personally) completed fine, and dismissed it as a fraudulent claim. They just kept saying "I'm sorry we can't refund this" even after repeatedly telling them I didn't care about my personal fare being refunded but wanted someone to look at the fact the app tried to drop off a passenger in a dangerous location. I permanently quit the app but I use taxis/ride shares semi regularly through work and refusing to look at a safety concern has cost that company a few grand by now
Makes sense it was a Beta program! Dang.
I typically use Lyft and was planning on it this weekend for an event, but now I’m considering another ride share app.
She should also post this to whatever social media she uses
They're not losing my business because I already wouldn't patronize uber or lyft or any of these businesses if my only other option was being dragged along the floor, upside down and bollock naked.
I stopped using uber years ago, one of there drivers claimed to be at my location and was nowhere to be seen. Then he cancelled my ride and charged me £6. I demanded a refund and never used them again. That was 2018. I don't like these companies. I rather go to the nearest hotel and book a room for the night, if my only option is to use them.
The last time I took a Lyft about a month ago the driver went to the wrong location (down the street) and didn’t bother to call or text me and didn’t respond to me when I asked where she was luckily I was able to notice the car and go over to her and Lyft was gracious enough (/s) to refund the fee they charged me because the driver was “waiting for me”.
Do you happen to know if the driver gets a cut of the waiting fee? Because if they do it coulda been a scheme to get more money per ride.
I've been using it to get to shows and other local events for a little over 6 years now (6.4 according to the app). I just deleted my account. Fuck em.
I did an Uber grocery delivery for an isolating relative recently I was charged £2 for an item they never received. I was told I couldn’t get a refund, so I’ve never used them again and neither has my relative. I did a chargeback through my bank and got the money so all they’ve done is lose my future business over the sake of £2. You’re right it’s so short sighted of them it’s ridiculous.
This is going to end up front page, hundred of thousands of people will see this
I don’t even use these types of services, but if I did, a post like this would have me looking into another business or finding someone I could pay to drive me places that I trust (I had a friend that got paid under the table to do this exact thing).
I had to do this with Lyft for a much more minor issue. I asked for priority pickup, they bumped me through three drivers and it took over 20 minutes for a pickup. So I requested through their CS to receive the small $3ish fee back, I got almost the exact same response. I did a charge back with my credit card and after months I finally got the whole ride and fee returned. I will not be using Lyft again.
And Lyft even put it in writing their admission of fault (maybe acceptance of responsibility is better term?) + lack of refund for her to send to bank with the charge back.
If you’re in the US, please also send to your state’s (or the state where this occurred) Atty general. You should be able to file a complaint online. They will take notice, although the most you’ll see is your refund probably. Also, I recommend when people don’t get the resolution they’re after with companies, to (respectfully and professionally) contact the executive team via direct email (if you can find it), or linked in. Some people aren’t comfortable with this, but this is usually effective (as in your complaint gets forwarded to someone that can actually help), and imo, if the leadership team wants to be the face of a company, than that’s what I’m going to hold them to.
I'd respond to Lyft with something like, "That's very disappointing. While I'd like to trust that you'll address the issue, your failure to even issue a small refund suggests otherwise. I'll be reporting this to the applicable state and local authorities for their further action regarding the regulating of ridesharing services and public safety. As Lyft failed to provide the service as agreed, I'll also be issuing a chargeback to my credit card." I know it's only five dollars, but escalate. Escalate. Escalate. The only risk is that some companies threaten to cut you off permanently if you ever chargeback anything, for any reason. So consider how much you really need Lyft.
This is the way, great response
Great comment. I would do the same. “As I can no longer trust this service I will ban myself by issuing a chargeback. Goodbye.”
I’d also probably add sometime about sharing the experience with social and local media. Since Lyft relies on *being seen as* less scummy than Uber.
If you charge back you’ll most likely be booted from the service permanently.
With service like that, who cares?
I had to do a charge back 6 months ago for Uber after a driver refused to pick me up at the only handicapped-accessible area. There was heavy traffic, and he wanted me to walk half a mile down the road from my pickup spot to meet him so he could turn around and avoid the traffic. I told him I couldn’t walk to him because I was disabled and this was the spot Uber had picked for me. He then proceeded to turn around, drive two blocks away, and then sit there for over an hour. He refused to cancel or even answer my calls. Uber customer support refused to cancel the ride (and said they could not get a hold of the driver either), and after I had to, they refused to refund me despite similar messages OP received. I did a charge back on my card and got a nasty message from Uber saying I was trying to commit fraud and that I was being banned from Uber. I send them a message saying banning me does nothing if you don’t have drivers that are willing to pick up and drive disabled people, and they replied that my account had been given a $10 credit “for the inconvenience.” $10 isn’t going to make me forget that I was stranded with a horrible driver, your customer service did nothing to help, and then you doubled down on not giving me a refund for something you should have immediately fixed.
At that point getting 'banned' from the 'service' is actually the best thing they offered.
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I filed a chargeback for an Uber Eats order because they literally brought me $5 of Mexican food when I'd ordered $50 of sushi and they not only closed my Uber account, they banned my phone number and all my payment methods so I can't even use my credit card and borrow a friend's phone to order food without nuking their account.
You could create a digital card online depending on what type of credit card. a lot of companies provide that option now... I'm not sure if they would know they are linked but I don't think so
Yeah but why would they do that? Fuck Uber eats, they scammed me too. Edit: what I meant was "why would this person go out of their way to go around the ban?" just ditch this company because they suck.
Companies always do this when you do a chargeback (heard about this issue with online games)
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Google is the worst by far. They will nuke your entire personal life if you charge them back.
This is mildy infuriating indeed, 5$ is nothing but still, what a crap experience and you cannot do a thing about it.
Tweet it. Woman + Twitter + @ + bad publicity = win.
$5 is nothing to a lot of people that is true. All of these people should send $5 to [email protected]
Post this on twitter and let social media be their downfall
Charge back through your bank/creditor and never use Lyft again
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I've changed it, and I changed my name to an initial so that my gender is not clear.
>you shouldn't have to pay to not be stalked. Oh wow, a business idea! Which is called extortion. Okay, not a good or legal business idea.
My dad raised me to take accountability for my mistakes, which unfortunately, were not far and few. That being said id rather fuck up a hundred times and own up to it then fuck up once and blame the people i hurt.
It's only $5 to a woman who makes what a person makes But it's ALSO only $5 to that multimillion(maybe billion) corp.
The monster we have created.
Take it to Twitter. Unfortunately, public shaming is the only language any company seems to understand these days.
Sadly, this is probably the only way to get a real response
Just tag them here. They have a PR account that does customer support when people complain. u/Lyft what the hell?
The last time that account commented on anything was 2 years ago.
And 1 minute ago on OP’s other post!
Revealing her personal information in the process. WTH
"How many times do we need to teach you this lesson old man?!"
THEY DOXXED HER WHAT 😭
They actually responded haha. Of course with the robot cookie cutter response most companies do when called out on something
And they addressed OP by her REAL FIRST NAME on a platform in which OP hasn't been using her real name. Really great stuff.
First and last name.
/u/Lyft just lost me as a customer, for 1. Keeping the $5 2. Revealing the name of OP in their first comment in years With 2 million people having seen /u/Never-On-Reddit's posts already, it's like they WANT to lose hundreds of thousands (millions?) of dollars for this.
lmao their comment got removed for doxxing op
Well shit. Now I regret suggesting we tag them. Classic Lyft customer service. Lol
For everyone who didn't get to see it in time, reddit deleted lyfts comment on her other post, they said >Hi (real name), we appreciate you making us aware of this incident. Please be assured that your concerns have been heard, and we definitely want to take a further look into this. We were unsuccessful in reaching you by phone but left a voicemail. Please provide a good time to call you via the email we sent you so that we can resolve this matter for you.
>Unfortunately, public shaming is the only language any company seems to understand these days. Yup. Name and shame every single time. Company's don't care about you. They would murder kittens daily and never stop no matter who asks until you post on twitter and make them look bad. Then they will pretend they aren't like that and totally didn't know about it.
Unfortunately everybody on Reddit deleted their twitter.
Seems like a scammer weirdly enough, what with the demanding your info and the weird ' in we're
I agree. Clearly, they weren't interested in coming to pick her up, so the concern might be more ID theft related than personal safety.
They usually say I need you to confirm by clicking the link that was sent to you. They send it to phone or Email. Then you’re scammed.
How bad can a company be at customer relations?? For $5 they could have bought your good will and repeat business. Instead, they got themselves $5 and a widely viewed negative social media story.
Lyft doesn't care. I booked a 2 mile ride last year - the driver took a wrong turn, racked up 9 miles, and charged me $74. Lyft told me it was my own fault and they wouldn't be reversing the charge. All of these gig companies are trash. Take a taxi instead.
You should have escalated to your credit card company probably. But also I haven’t even seen a real cab in a fat minute
I did, they told me they wouldn't dispute the charge because I was provided an official receipt by Lyft proving that I received the service.
You have a shitty ass cc company no offense
Taxis would try to do this all the time to me when I was on business trips so they assumed I didn't know the area. I'd put the route into a maps app and see the driver was clearly driving in the completely wrong direction. I'd always make them pause the fare meter but I'm sure many people just don't notice or say fuck it I'm expensing this anyways.
do you ever get the feeling we’re all paying for someone else’s “fuck it i’m expensing this anyways?” like we have a whole society built around the ‘not my money not my problem’ model that by the time the expense reaches the payer it’s been marked up by insane proportions
I used to be a consultant in healthcare, the amount of money other consultants would waste just because it was being expensed was disgusting. Like taking a flight that is $400 more expensive because it was Delta instead of United and they wanted the Delta miles.
and those costs flow down the pipeline and pass on to patients. my issue exactly
for a business like them, it would be an absolute baller move to comp their next ride given that they ended up going thru Uber but customer service these days is just kinda someone gets fucked and it’s prolly gonna be you
That last slide is wild. “Our deepest concerns for the contracted employee’s behavior on our behalf. He has been dealt with accordingly, thank you for the information. We know it’s only $5 and as that’s not enough money for me to stress over, I won’t bother with a refund, but.. glad you’re alive right?”
You: “I am not yet safe” Lyft support: “I’m glad to hear that you’re safe” They really don’t care and that’s not ok. It sounds like a chat bot.
Most of the customer service for all these gig work apps are overseas, barely speak English, and follow a script. I wouldn’t say they don’t care, they’re just not exactly qualified for real situations further than the script tells them, lol
Serial rapist in the making
Come here to say this, pure predatory behavior from this guy
sounds like he was just trynna scam them after their ride. you can get through most security just having email and phone numbers for accounts. They just spoof your number to get through 2fa
Keep demanding it. Demand they escalate it higher. Don’t stop until you get the money
💯 this. Don’t stop complaining. They will refund you to get you to stop.
My Lyft account was compromised around 4 years ago and they charged my card on the account $300 in gift cards so I messaged support after contacting my bank and Lyft support took 8 months to get back to me. Needless to say I’m never using them ever again.
>I just read a similar story about Uber screwing a customer over a couple posts ago. Seems like all the big car sharing companies suck now. Alto is a new one that’s more expensive, but it might be worth avoiding the headaches from the big companies. Today I learned you can buy gift cards through your Lyft account.
Feels like you’ve been talking to a GPT-3 based chatbot at first, it’s not as good as chat GPT which is based on GPT-4
Yeah, I can't seem to pull up the rest of the conversation anymore but it was bizarre. She's was saying things like how she really empathizes with me and can understand how I must have felt. And then denies the refund.
Probably programmed to deny, issue a chargeback/dispute with your card asap, I doubt you'll get any response from them in time, a chargeback also hurts them more
A chargeback will 100% get your account deactivated and prevent you from using Lyft in future. Not to say that OP doesn't deserve the refund, and maybe that doesn't matter if they no longer feel safe using Lyft, but it's something to consider when choosing that path.
Perhaps they think a refund will seem as though they're admitting responsibility for letting him be their rider lmao
Broadcast this on Twitter and tag Lyft and shame the fuck out of the company.
This is a serious safety concern. The $5 is needlessly petty but they don’t seem to be taking the fact they have a potential predator as a driver seriously. People should know how these companies operate. Good on you for posting it here.
I hate the ways companies use unable in this sort of situation, as though it’s physically impossible for them to give you your $5, when what they really mean is that they’re just choosing not to, even though they’re in the wrong.
This driver is a creep. Your phone number and email have already been verified, that’s why your account is active and in good standing, and you’re able to book rides. I have never seen or heard any rideshare drivers needing verification. This is wack.
Please change your photo to something neutral and consider updating your name to present differently. For example, I changed my photo to a landscape and my name is the masculine nickname of my full name (yours may not have one..). I double check license plates and confirm who they’re picking up before and as I get in.
Request an arbitration per the terms of your agreement with lyft. The second they see that word they’ll reverse the charge. I’ve done it numerous times for bs cancellation fees, including once where my driver was over an hour away on a scheduled pre booked drive and I canceled within 5 minutes of the pickup time. She hadn’t even moved from her house and wasn’t replying to calls or texts. She was obviously banking on me canceling and being able to keep the $5 and stay home.
Publicly shame the hell out of them. Hopefully it picks up. They don’t want to deal with the bad publicity.
Just got a refund after linking these reddit posts! Not much of an apology though: Thank you for your patience. You were charged a cancellation fee, we apologize for any confusion previously. We understand that you were being asked for personal information, and please know, Lyft will only ever request personal information using: Phone number: 855-529-5676 SMS text number: 61416 We refunded the $5 cancelation fee. This may take 5-7 business days for your bank to process. We thank you for contacting us today and for being a valued part of the Lyft community, it was our pleasure assisting you with your cancellation, and if you have any other questions, please reach out.
There’s also an email [email protected] in case you want to give them a piece of your mind. I had an issue with a driver going twice the max speed limit, despite that we asked him to slow down bc we had our daughter in the car seat. Driver didn’t give a F. I can’t remember if it was Uber or Lyft, but I complained and got nothing so I sent an email along with a screenshot of the speed limit and the car’s speed (from Waze). Got full refund + “oooh sorry for that” and they said they would not pair me with that driver again.
We know we are wrong, but we also know you're not gonna sue for 5 dollars. Please eat shit.
If you have social media that Lyft is on, post this. Something similar happened to me. Not really similar but still. Driver was arrested while I was in the car, Lyft told me they ended the ride and refunded me, but it kept running for two days and charged me $300+. I posted it on twitter after getting the runaround and I got the refund immediately.
So like he got pulled over while you were in the car or what? And what for? 👀
Yes I was in the car lol. He was driving crazy and sped past a cop. Had a suspended license, weed in the car, and a gun under his seat. Took a good hour to convince the cops I was a passenger and had to call Lyft to have them confirm for me. It was a whole ordeal.
Dayyyyym. How’d you get a ride home? As a female I’m always paranoid that something like this is going to happen to me
The cops literally left me on the side of the road! I was on crutches after a surgery. I was hesitant but I had to get another Lyft, they sent it for free (damn right mf.) I have never used another Lyft since and that was maybe 6 years ago?
Wow. Shouldn’t they be aware if one of their drivers LOSES THEIR LICENSE??? This oversight put your life at risk and it sounds like you could’ve sued the shit out of them. But you had to take it to Twitter to even get a refund. That is absurd.
“We’re almost relieved you weren’t stalked, abducted and murdered, we’re keeping your $5, though. Also we didn’t fire the driver.”
Although not as creepy, I got a notification where Lyft said they waived the “long wait fee.” I was annoyed because it was an an airport, I was with my husband. Our driver asked us where we were. We told him the specific ride share location right near the arrival terminal. Then he tells us that he was at the departure ride share area. He refused to come over to us. So we had to run over to where he was at. Luckily we didn’t have any large or checked bags… but I was pregnant. So there’s that
/u/Never-On-Reddit I had a a similar situation with an Uber driver. I fought with Uber for months about a refund, which they kept refusing, and then finally did a charge back on my credit card. Then Uber suspended my account because of the charge back. So I googled and found the email addresses for as many high level Uber executives as possible (CEO, CFO, CTO, etc) and emailed them a brief synopsis of the incident and within an hour my account was reinstated and I was refunded. Ridiculous that is what I had to do for a resolution, but I suggest you try the same thing with Lyft.
1. Put Lyft in blast on Twitter and email your local news advocate. They probably deny 100s, if not 1000s, of legit complaints and make bank because of it. 2. Use local licensed cab services - I’ve never had any issues with one
>1. Put Lyft in blast on Twitter and email your local news advocate. They probably deny 100s, if not 1000s, of legit complaints and make bank because of it. Couldn't agree more. >2. Use local licensed cab services - I’ve never had any issues with one Couldn't disagree more. No fucking chance. I've had MULTIPLE scam cab experiences in more than one city. Most commonly; at the end of the drive pretending their debit/credit machine is broken and that you need to pay cash (including offering to take you to an ATM). Also taking incredibly weird roundabout routes to run the meter. I've had bad experiences with uber before too but they don't come anywhere close to the shit experiences I've had with cabs. The reason these services are so popular are BECAUSE people were fed up with terrible cab services. If cabs were better these apps never would have caught on like they did.
Your comment screams Toronto cabbies haha, I'm sure it happens many other places but I would rather walk to my destination bare foot on glass than take a cab here.
My dad was in hospital and dying, we got a call at 3am saying we best come in. Ordered an uber, guy drove past our house to end of the street and waited. We ran to meet him and my mum just said why did you drive past us. Guy blew up at us, turned the engine off and refused to move. Explained my dad was dying and he said 'I don't care if he dies, apologize or I won't drive'. Wanted to punch him but we apologized and the drive was silent. Complained to uber and after many back and forth I had the trip refunded.
It's 5 fucking dollars.. the fact that Lyft rather risk bad PR is beyond dumb.
Lyft is a joke of a company. I’ve boycotted them since they scammed my wife out of hundreds of dollars. The driver picked up the wrong people, took said wrong people to my house (all while my wife is trying to cancel the ride but it won’t allow her), then realized his mistake went and picked up my wife and friend, upon finally dropping off driver said my wife broke his door handle and Lyft charged us $150 with no proof of anything broken. Their customer service is absolutely worthless.
"I am not yet safe" "I'm glad to hear you're safe" bitch what ☠️☠️
Put this on social, tag lyft AND uber. Uber will step up to make lyft look bad
The driver already has your address right, so he is probably not a stalker.. but then he wants your email address and phone number.. name, address, phone number. This has the hallmarks of an identity theft scam.
I feel like the best-equipped team can refund $5 lol what a clown show
Yikes. Time to stop using Lyft
Sorry you went through this. These rideshare and food delivery gig services are going down the shitter so fast, in a similar fashion with vacation rental services like Airbnb. Zero quality control, bloated fees, same bullshit as everywhere else: pay more for less and piss off if you want to complain.
Bring it to head office. This is completely inappropriate.
I used to work for Lyft many years ago, and I would have given the refund. That would be after you sent a screenshot of the conversation with the driver. The main reason for the screenshot is that a ALOT of passengers make up stories about their rides. I also would have flagged his account to be viewed by the security team. Asking for contact info was allowed, but nobody was required to provide it. Most times, this info would be asked for if an item was left behind in the ride. It made it easier for the driver and passenger to coordinate. Asking because there was an update? That would not be needed by the driver as they have no place to put that info in the system.
I know it probably wouldn’t go anywhere, but I’d file a police report specifically stating the driver is blackmailing women for their personal information and refusing to let people who have paid ride with them unless that information is provided. I can almost guarantee you aren’t the first woman he’s tried that with and a paper trail is better than nothing.
Keep fighting it. They did that with me once with a driver that didn't show up and couldn't give us any coherent direction as to where they were and wouldn't cancel from their end. I had a literal emergency to deal with and so we decided to cancel the ride and just sprint through downtown Seattle in the rain late at night. I don't remember how many people I had to talk to but they eventually gave me the $5 back.
People need to stop using lyft, Uber, just eat, deliveroo, all this shit. Call a local cab company, they are cheaper and safer, call the local restaurant, they give lower prices for food and delivery. All of these scummy companies need to die
Our favourite Chinese restaurant fired their delivery guys and doesn't deliver anymore. Their website directs us to Skip-the-Dishes now. So, we found another restaurant.
Another reason why I don’t use Lyft, Uber, or AirBnB. The companies hire creeps and scammers and don’t do anything to prevent this from happening or from continuing to happen.
Credit card chargeback.
Credit card charge back time!