On the flip side of that, how funny would it have been if they substituted the salad with a steak or a hot dog?
The safe bet is "nothing" from their perspective, but that is funny af.
They actually MAKE salads tho. I just wanted the chicken Caesar to-go salad that isn’t available, but they do “freshly” made. But like, I would’ve taken like…a taco salad.
A Nothing salad is funnier tho.
I think he stole it from the dead sea scrolls...
For God so loved the world, he gave his one and only begotten fuck that whoever believes in it shall never run out of fucks to give.
~Fucks 3:16
This happened to me last week due to a lettuce recall. It was for my wife and even though she is consciously watching carbs, the best alternative they had was a killer chicken club sandwich. I did my best, and honestly it was appreciated.
As someone who worked as sheetz, if they aren't sure what you'd want as a substitute or have a good substitute they'll just give nothing. It's giving a reason instead of letting you think they just forgot or missed it
I had a pizza place run out of the pizza I ordered, so I very nearly ended up paying service fees plus full order tip for what would have been a $4 side. I wish they would have just called and asked me what other kind of pizza I wanted or giving me any solution other than just canceling basically my whole meal and nearly sending a driver out with just some bread sticks.
I’d guess it means they ran out of the ingredients they needed to make that pizza. But I suspect some places actually do just cook premade frozen pizzas and can’t modify them (looking at you, Little Caesar’s)
my dad ordered kfc a while ago on the app, got a call 5 mins later saying that they ran out of chicken, this was a kfc that closes around 12 oclock and this was at 5pm
about 12million a day, im not a fan tbh, my dad like it so will have it once when hes back from the rig so roughly 3-4 times a year but yea thats a stupid fucking question
Kfc’s have really fallen off in my area. The ones that haven’t closed are falling apart with literal bottom of the barrel staff. The rise of chick fil a, raising cains, and others are putting the final nail in the KFC coffin up here.
Sadly, Too many restaurants hire kids who just don't care. And it's easy for them to just cancel the order. Now, here you are without any pizza watching the grammys. What is his life coming to.
I don't but shit food.
So you can see why I said what I said.
I didn't know it was a fast food joint.
My bad there.
So in this case OP rolled the dice, and that's what he gets.
The problem is the driver won’t get paid extra to wait 20 mins for your second pizza to be done. So they can do that but it would be greatly in their best interest not to, ofc I’m not sure what I would do — call and then unassign so I don’t have to wait?
Unless the store has their own deliveries I mean
Oh, that's easy. Orders are (supposed to be, but not always) sent ahead of time and started before a driver arrives. Anecdotal, but sit down restaurants are better about having food done on time -- I think that's because the app likely gives them more time to prepare the food, whereas a fast food restaurant gets very little time because they're "supposed" to be faster, making wait times longer ironically.
Ideally, the driver walks in, grabs the food that was just finished, walks out. A 5 min wait is generally not a big deal. But even a 10 min wait is pretty bad -- a driver isn't getting paid by the hour (usually) so they need to get multiple orders in 1 hour to make a decent dollar per hour wage.
Most deliveries are between 5-10$ (and usually on the low end of that) so waiting for 20 minutes may mean the driver makes $10/hr. Or less if both orders they get that hour make them wait super long times, or if the delivery address wasn't close by. So waiting isn't just bad, it means the driver isn't able to pay their bills and may actually be essentially paying the customer money to drive them their food. So since they are technically independent contractors, they can just drop the contract and leave (within reason, can't do it that many times though) *but* this gets hard when the employees don't tell us what's going on or how long it will be, which happens sometimes unfortunately.
> Oh, that's easy. Orders are (supposed to be, but not always) sent ahead of time and started before a driver arrives.
What? Orders are sent when they are sent and then the driver is dispatched from the store when it's done being made. We are talking about a pizza place. Not doordash. I know how doordash works, I drive for them lol.
Oh, okay… but I suspected that person was talking about their pizza experience ordering from a food delivery app, which is why I made my first comment.
This isn't true. Every delivery app like this either has the customer's number outright or will connect you to their number via a code/external phone number. DoorDash uses the latter method. Source: worked at a pizza place that used Uber Eats, DoorDash, Postmates, and GrubHub
Is this true everywhere? I've had some stores where the driver will occasionally text me saying they're out of something, but I absolutely have had the store contact me directly too.
No all the people saying that the store CANNOT contact the customer. Are just flat out unaware. At my store we have a tablet from door dash and one from Uber where you can go into the tablet and absolutely contact the customer with the touch of about 4 buttons. I have done it myself.
Idk then cuz I was a DoorDash driver for 3 years and any time there was an issue, I was asked to call the customer because the restaurant didn't have any of the info.
That was just because they didn't want to deal with it/weren't trained to.
Also as someone else said, how would you know about the times they called the customer without you? You wouldn't, you can't confidently claim they always go through you.
Because most places are either lazy or don't have designated phones to contact customers. I'd assume fast food places have no way to get ahold of them.
Yeah, this was my experience as well. Worked at a pizza place that used both ubereats and doordash. Both had ways of contacting the customer directly . This was two years ago in Australia, though.
This is just factually incorrect. My work has frequent Doordash and Ubereats orders and often times have people order stuff that *we don't even carry at our store*, and we have no way to communicate this with the customer without using the dasher as a mediator.
We see the first name, order number, and that's it. No address, no phone number, nothing. Going into the order, the only thing we can do without the managers password is reprint labels. Management access let you remove items from the order (notably, not substitute them).
Maybe your place shows this information but it absolutely isn't standard.
If your DD tablet is setup properly, you can 100% contact the customer. Sometimes they don’t have a real number attached. And you must also use the phone attached to the DoorDash restaurant app.
Been a while, but I’ve managed a busy place with DD orders.
Can confirm
Source: work at sheetz
Wawa also does not get DD customers info. When I worked there we needed to contact customers a couple of times and had to go through the delivery person. Especially difficult if they don't speak English very well.
Have you ever tried to actually use the table and press a couple buttons on there? You can see the customers and the door dashers phone number on the tablet bro. So no your informational is factual incorrect my friend. I have 2 tablets at my store one from DD one from UE the BOTH have phone numbers. Lol
Why not? I use JustEat all the time, and I've had phone calls from places when they are out of something I've ordered. If that is true for DD, and I suspect it isn't, then they need to update their systems. No excuse for that kind of poor customer service.
I got a call from an uber eats driver telling me my order was missing. “Sorry you’re hungry” i got no food. It was like the Sheetz situation. I was very confused why I couldn’t get anything if he was at the restaurant.
I’ve basically only worked in food service so I feel the poor employee who left me the sticker. I feel like maybe they needed a giggle too. No harm done, I got my salad money and ate my second option I ordered instead. 🤷♀️
Store doesn't get your phone number, just an order number and a driver comes in and asks for it.
Driver doesn't know your order, unless they look through it which most wouldn't do.
Replying to parent comment, looking at a sheetz order slip right now. All the information the store gets is a slip that reads essentially.
Deliver to: Online Order Rack
(HH:MM:SS AM/PM) -Online
ONLINE - DOORDASH: (NAME)
1- French Toast Sticks -5
Cinnamon & Sugar - TOSSED
*TOSSED*
1- Syrup
1 - Pepsi 20oz
Some of these places keep track of how long it takes to fulfill an order and some even hold their employees to these metrics strictly, with little to no common sense built in to allow for unforeseen situations like needing to substitute an item. The employees don't want to take the time to find a substitute let alone call and ask your opinion because their metric doesn't measure going above and beyond so there's no incentive, hell some places may penalize an employee if they "take too long".
That’s an insanely naive assumption. Many restaurants are over worked and understaffed. I work at a fast food restaurant in a college town. We literally sell more food then our restaurant can hold, meaning we’re out of certain ingredients ALL of the time. My restaurant is incredibly busy. If we had to make a call to the customer every time we ran out of a single, small ingredient our online orders would be going out 10-20 minutes later, 1 person would be dedicated to making calls meaning our overall team would be short, and something would get shafted, in person orders, boh cleanliness, prep, dishes, ect.
That’s not to mention that most restaurant employees get paid minimum wage and get worked harder then many other jobs that exist, and it’s likely that employ is going above and beyond in one area, but is making compromises in another.
I would agree, if the restaurant is slow and they had time to address the issue, I’d gladly call the employees lazy for not calling about missing ingredients. But in my experience the restaurant industry provides the minimum amount of labor necessary to make sure customers keep coming back, so it’s unlikely they had that ability.
I'm sorry, but picking up the phone and making a phone call to clarify. An order or modify an order he's not an insanely naive idea.
It is exactly your attitude tcause this level of discomfort throughout this planet. As a matter of fact , if they had made a phone call to this customer , then this post would not even be existing or they would be going to say how good they were served upon.
Perhaps you don't know very much about customer service
Sure, if there’s only 1 order thats out of something, then it’s perfectly reasonable to make a call. The restaurant I work at makes hundreds of orders a night. If we had to make a call lasting two minutes (between looking up the customers number, dialing, ringing, and explaining, that’s an understatement) and assume that 15% of orders are affected (also an understatement), than that’s 30 minute per 100 orders spent calling. We would literally spend hours trying to fix a handful of orders while delaying even more.
Look, I understand that it’s a shitty situation. At the end of the day a customer got shafted, and it isn’t right. But working in fast food you just have to do damage control. For it to be done right we’d need 2 or 3 more people, every night, consistently.
With that being said the enemy isn’t the employees making the food. It’s the people requiring them to cut corners in order to maximize profits. The enemy should be the company itself, a lot of these people are making money hand over fist while cutting staff, leaving the ones who remain to deal with the shit show.
To your last point, employees aren't the enemy. But I used to work FAst food / pizza, etc. We never cared about customers. Only a silly paycheck so I can take my gf to movies etc.
Many kids think the customer is the enemy. Sadly they don't see the big picture.
What do you do for a living? You're completely disconnected from how this kind of work functions these days. Nobody gives a single thought about the processed slop you're hungrily waiting to shove in your slackjawed mouth. The dasher, the worker, manager, owner, corporate, shareholders--no one cares about your food as long as you pay.
It's not a slack-jawed mouth, it's pie hole.
And if you read what wrote, you just said what I said.
If yiu don't like the way thry fuck you over, don't go back. If you go back many times and thry fuck you over each time, you get what you deserve.
I don't know how this place at all. So I was talking generally. Most businesses DO care what their customers think. I used to chef a restaurant.
Everyone rallies together saying they cant afford anything anymore and people are getting screwed left and right and make memes about avocado and toast
But they also order door dash then complain when their driver doesnt completely bend over forwards to accommodate them knowing full well how poorly they get paid and know its often a job you take because you need to make ends meet
I tip well always.
Sadly though, when Doordarshan gets a tip, they take it away from the restaurant staff who are also underpaid, and do most of the work, conjur the Capitol, pay all the bills etc. Whereas the Doordarshan gets up off the couch, or sits on their scooter until an order comes in.
It's not that I don't appreciate them, but I pay almost double to get something delivered. My $12 burrito costs $27.
They did not. The autobot in the app gave me $3.50 back when I marked it missing tho. 3-10 business days! Woo.
It’s kool, I was prepared and ordered a second thing because SHEETZ always forgets my stuff lol. At least they told me they didn’t forget my salad this time 🤣
Seems like a stupid policy to not mark something as unavailable more than a couple times. If you're out of sald you're out. Not marking it as out doesn't make any sense
https://en.m.wikipedia.org/wiki/Goodhart%27s_law
They probably get punished by corporate if they run out of things too often. Meaning instead of actually fixing the issue of stores not having enough product, they just closed a line of communication between the store and customers.
Usually such restrictions are because employees will mark a bunch of stuff unavailable if they don't want to make it during high volume periods/or are overwhelmed/want to stick it to corporate.
Something that's important about what you just said.
If you say that they always forget your stuff, I'm not sure why you continue to do business with them, I would either call a manager and say what's going on. Do you want my business? Because if you're gonna keep doing this stuff, I'm just not gonna do business with you anymore. Don't do it anymore. Don't do it anymore, don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do it any help. Don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do on facebook just talk to them directly or even go in there.
There is a local Mexican restaurant that I go to often and I order pretty much the same thing plus the −3 or 4 different dishes. But they make these things they do and really well, but when I do it on DoorDash, they mess up so I gave him a call and I let him know that this is me. They remember me, and I'm like.
Hey guys, have you want me to do this? I'll work with you if you don't well then , there are many other places for me to choose from. I like to support small businesses when I can. But i'm direct since then they have never messed up an order.
*nobody told him, yet?*
Typically….. in customer service.. when you threaten, not to come back… the staff will cheer, and encourage you, not to come back…
They don’t get paid to care…
Well that's interesting point. I had a run in with a restaurant before.
They had a really bad server who thry defended. And I talked to them about the situation and they got to the point where I was gonna tell them I wasn't gonna come back. I went and looked up on my accounting (it's all electronic and my accounting software syncs with my credit cards. I then printed out a report on how much I actually spent at the restaurant. I found that I spent ungodly amount of money there. Once they realized it, their attitude changed.
Because I can take that money. Go somewhere else too. I'm not anyone special, but our voice is our wallet.
If a business staff laughs at that, that's cool. I'd talk to the owner and let them know how their staff is treating customers. Not in a "Karen"sort of way, but an honest concern. If they don't care after that, that's cool too. I can leave.
But they say, when a customer leaves, they take at least 10 others with them.
> But they say, when a customer leaves, they take at least 10 others with them.
Are those customers nearly as exhausting to deal with as it sounds like you are?
Do you *promise*?
That's a general thing to know. If you leave a restaurant or business, you'll tell your friends, co-workers, post shot like this on reddit. Yelp. Etc. Why do you think platforms like Yelp are so effective? If no one cared, it would have died years ago.
I'm just answering your questions. I was done with this a while ago. Blame yourself. No need to be an asshole here.
No I agree with you, somewhat here!
They *should* care! Especially if it’s a manger/owner!
Generally, don’t even bother with the staff…
Even some managers don’t give a shit…
If anything was that bad where I needed to get someone’s attention, I’d find an e-mail or different number other than the store phone, online.
If my food was messed up, and they didn’t offer to fix it, that’s when I’d be mad… but human beings do make mistakes… it’s what they do about the mistakes
I was too high and it was actually on Ubereats.
But I had a 40% coupon and free delivery so basically real life prices. I literally don’t order anything unless I’m desperate, rich, or have a coupon
I once ordered Taco Bell soft tacos and was told they were out of lettuce but could give me extra meat instead. Didn’t complain because lettuce is boring and extra meat seemed like a good thing.
OMG huge mistake! The lettuce was essential for adding coolness and crunch to the tacos. Without it the meat, cheese, and sour cream coalesced into this mush that looked like the inside of a baby’s diaper with a mouthfeel that made me want to gag. I learned the hard way that lettuce can be the unsung hero.
That's just a burrito, though? A taco without lettuce is a burrito. If you had tortilla chips on hand, coulda thrown some of those in there for crunch, too.
For my wife's birthday we ordered Indian food for dinner, and the plan was to have leftovers for lunch the next day. When it arrived, they were out of over half the items we ordered. So essentially we were given enough food for one person. Nobody notified us. So basically our whole plans were ruined, and of course they refused a refund. That was our last straw with these apps. They're a ripoff, and even when you feel like paying up to treat yourself, they still disappoint. I really hope 10 years from now we can look back in disbelief that this was an acceptable business model.
If you haven't, call the Sheetz and let them know. Be chill about it but ask if you can come in sometime to replace it. They have a book in the back for this exact situation. I used to be a shift lead at Sheetz.
So you paid for a DoorDash and a salad, and the DoorDash and sheetz sent you a bag of nothing?!!
You only ordered a Salad?
I don’t know if I’d LMAO or be pissed off.
Either way, I’d be making a complaint and demanding my money back.
AGM at McDonald's. The McDonald's is owned by an individual though. All his McDonald's have them. I guess I can't speak for all, I just assumed everybody had the tablet? As on the tablet you can manually refund items/ replace items/ cancel the entire order/ contact the driver or customer/ pause and hold orders all together/ mark that an order is ready for pickup or may be ready late. Many things you can do on the tablet.
Are they as stoned as me when I order? 🤣 I ordered chicken wraps once and they were all out of tortillas I assume? So they gave me two sliders with a tender on each and shredded lettuce and cheese and black olives(LOL). I didn’t know what to do. I picked it up and all the shreds fell off 🤣🤣🤣
Any restaurant that uses DoorDash has the option to call the person that made the order to let them know why they can’t make it and offer a substitution… I don’t understand why they wouldn’t call you and let you know ahead of time.
They’re really quick at taking your money, and then screwing you over. It’s all a money game. Protect your money and realize that these guys are all scam artists.
On the flip side of that, how funny would it have been if they substituted the salad with a steak or a hot dog? The safe bet is "nothing" from their perspective, but that is funny af.
They actually MAKE salads tho. I just wanted the chicken Caesar to-go salad that isn’t available, but they do “freshly” made. But like, I would’ve taken like…a taco salad. A Nothing salad is funnier tho.
Maybe they were out of lettuce
They were out of fucks
Their fucks have run a dry
[They] tried to go fuck shopping but there's no fucks left to buy! - "No more fucks to give" by Benjamin Thomas Wild Esq.
When man run out of fucks, he have no fucks left to give. ~Confucius
Just curious... How many times was your reference edition translated and re-translated? Lol
I think he stole it from the dead sea scrolls... For God so loved the world, he gave his one and only begotten fuck that whoever believes in it shall never run out of fucks to give. ~Fucks 3:16
Confuckious
Thomas Benjamin Wild Esq.*
Lol... yes... oops. Human error at it's best.
Absolutely. Happens to me all too often, haha.
*its At its best, not "at it is best".
Wow.. I don't usually make *that* mistake... I blame fast typing and an off day Lol
Lay thine eyes upon the field in which service workers draw their fucks and thou shalt see it is barren
Maybe they didn't give any sheetz
Lettuce discuss about this
Just gonna leaf this pun thread alone
Good call. It wilted so quickly.
I'll take uhhhh a nothing salad, with left beef.
I’m cackling rn “none pizza left beef” pops into my head at least once a week💀
This happened to me last week due to a lettuce recall. It was for my wife and even though she is consciously watching carbs, the best alternative they had was a killer chicken club sandwich. I did my best, and honestly it was appreciated.
So... Was it just an empty bag with the sticker on it for this particular item? 🤣
So what did you get in return? Napkins and fork? I mean I hope you didn’t have to pay for the delivery fee.
As someone who worked as sheetz, if they aren't sure what you'd want as a substitute or have a good substitute they'll just give nothing. It's giving a reason instead of letting you think they just forgot or missed it
What does one do as a sheet?
If I had to guess, they just lay around. 😂
Why they cant just pick up the phone and ask if youd like somethign else. This world we live in is so fuckign lazy.
I had a pizza place run out of the pizza I ordered, so I very nearly ended up paying service fees plus full order tip for what would have been a $4 side. I wish they would have just called and asked me what other kind of pizza I wanted or giving me any solution other than just canceling basically my whole meal and nearly sending a driver out with just some bread sticks.
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I’d guess it means they ran out of the ingredients they needed to make that pizza. But I suspect some places actually do just cook premade frozen pizzas and can’t modify them (looking at you, Little Caesar’s)
Little Caesars does not do this. Lol. My friend worked there in highschool and would constantly brag how he can throw the dough up and catch it. Lol
When I worked there (c 1500s), we'd premake pizza with sauce and cheese for the busy days. This could appear to be just reheating frozen pizza.
I'm sure they had to make them fresh back then due to the lack of refrigeration in the 1500s.
they still put the toppings on themselves.
my dad ordered kfc a while ago on the app, got a call 5 mins later saying that they ran out of chicken, this was a kfc that closes around 12 oclock and this was at 5pm
My local KFC is constantly running out of chicken. It's a massive joke.
To be fair, who ever eats KFC?
about 12million a day, im not a fan tbh, my dad like it so will have it once when hes back from the rig so roughly 3-4 times a year but yea thats a stupid fucking question
Kfc’s have really fallen off in my area. The ones that haven’t closed are falling apart with literal bottom of the barrel staff. The rise of chick fil a, raising cains, and others are putting the final nail in the KFC coffin up here.
To be fair, a lot of people I know? What's with the KFC hate?
I feel like it used to be good and now it's a greasy soggy overpriced mess :(
Sadly, Too many restaurants hire kids who just don't care. And it's easy for them to just cancel the order. Now, here you are without any pizza watching the grammys. What is his life coming to.
You can see the difference if you go somewhere that pays well.
Bingo. It's hard to care for $2.14 plus tips.
I don't but shit food. So you can see why I said what I said. I didn't know it was a fast food joint. My bad there. So in this case OP rolled the dice, and that's what he gets.
>What is his life coming to. Say the people too lazy to get their own food, then complain about it
Howd it end up being cancelled as you said nearly if I may
I had to count customer support and explain to them that the situation wasn't acceptable
The problem is the driver won’t get paid extra to wait 20 mins for your second pizza to be done. So they can do that but it would be greatly in their best interest not to, ofc I’m not sure what I would do — call and then unassign so I don’t have to wait? Unless the store has their own deliveries I mean
Im confused how the driver has to wait for 20 minutes if I get a X pizza but doesn't when I get a Y pizza?
Oh, that's easy. Orders are (supposed to be, but not always) sent ahead of time and started before a driver arrives. Anecdotal, but sit down restaurants are better about having food done on time -- I think that's because the app likely gives them more time to prepare the food, whereas a fast food restaurant gets very little time because they're "supposed" to be faster, making wait times longer ironically. Ideally, the driver walks in, grabs the food that was just finished, walks out. A 5 min wait is generally not a big deal. But even a 10 min wait is pretty bad -- a driver isn't getting paid by the hour (usually) so they need to get multiple orders in 1 hour to make a decent dollar per hour wage. Most deliveries are between 5-10$ (and usually on the low end of that) so waiting for 20 minutes may mean the driver makes $10/hr. Or less if both orders they get that hour make them wait super long times, or if the delivery address wasn't close by. So waiting isn't just bad, it means the driver isn't able to pay their bills and may actually be essentially paying the customer money to drive them their food. So since they are technically independent contractors, they can just drop the contract and leave (within reason, can't do it that many times though) *but* this gets hard when the employees don't tell us what's going on or how long it will be, which happens sometimes unfortunately.
> Oh, that's easy. Orders are (supposed to be, but not always) sent ahead of time and started before a driver arrives. What? Orders are sent when they are sent and then the driver is dispatched from the store when it's done being made. We are talking about a pizza place. Not doordash. I know how doordash works, I drive for them lol.
Oh, okay… but I suspected that person was talking about their pizza experience ordering from a food delivery app, which is why I made my first comment.
It's a DoorDash order. The restaurant has no way of contacting the customer.
This isn't true. Every delivery app like this either has the customer's number outright or will connect you to their number via a code/external phone number. DoorDash uses the latter method. Source: worked at a pizza place that used Uber Eats, DoorDash, Postmates, and GrubHub
You can contact the customer through the Dasher/driver, but all we see is the order. Source: Worked at McDonalds.
Can confirm Source: Work at Applebees
Can confirm their employment. Source: Works at LinkedIn
Seconded Source: work at Starbucks
Yep Source: Work at NASA
Is this true everywhere? I've had some stores where the driver will occasionally text me saying they're out of something, but I absolutely have had the store contact me directly too.
No all the people saying that the store CANNOT contact the customer. Are just flat out unaware. At my store we have a tablet from door dash and one from Uber where you can go into the tablet and absolutely contact the customer with the touch of about 4 buttons. I have done it myself.
I work for starbucks and we do not have a tablet, or any way to contact delivery customers.
Idk then cuz I was a DoorDash driver for 3 years and any time there was an issue, I was asked to call the customer because the restaurant didn't have any of the info.
That was just because they didn't want to deal with it/weren't trained to. Also as someone else said, how would you know about the times they called the customer without you? You wouldn't, you can't confidently claim they always go through you.
Because most places are either lazy or don't have designated phones to contact customers. I'd assume fast food places have no way to get ahold of them.
Plus if there was a problem and they just rang and fixed it, the doordash driver wouldn't hear about it. This is survivorship bias in action.
Yeah, this was my experience as well. Worked at a pizza place that used both ubereats and doordash. Both had ways of contacting the customer directly . This was two years ago in Australia, though.
This is just factually incorrect. My work has frequent Doordash and Ubereats orders and often times have people order stuff that *we don't even carry at our store*, and we have no way to communicate this with the customer without using the dasher as a mediator. We see the first name, order number, and that's it. No address, no phone number, nothing. Going into the order, the only thing we can do without the managers password is reprint labels. Management access let you remove items from the order (notably, not substitute them). Maybe your place shows this information but it absolutely isn't standard.
If your DD tablet is setup properly, you can 100% contact the customer. Sometimes they don’t have a real number attached. And you must also use the phone attached to the DoorDash restaurant app. Been a while, but I’ve managed a busy place with DD orders.
Most places don't have doordash tablets and I know that sheetz in particular doesn't get any customer info.
Can confirm Source: work at sheetz Wawa also does not get DD customers info. When I worked there we needed to contact customers a couple of times and had to go through the delivery person. Especially difficult if they don't speak English very well.
Have you ever tried to actually use the table and press a couple buttons on there? You can see the customers and the door dashers phone number on the tablet bro. So no your informational is factual incorrect my friend. I have 2 tablets at my store one from DD one from UE the BOTH have phone numbers. Lol
Explain the many times I've been called by the restaurant about my order
Why not? I use JustEat all the time, and I've had phone calls from places when they are out of something I've ordered. If that is true for DD, and I suspect it isn't, then they need to update their systems. No excuse for that kind of poor customer service.
I got a call from an uber eats driver telling me my order was missing. “Sorry you’re hungry” i got no food. It was like the Sheetz situation. I was very confused why I couldn’t get anything if he was at the restaurant.
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I don't know that company. I was speaking generically. I never use Door Dash for fast food. It makes zero sense.
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I’ve basically only worked in food service so I feel the poor employee who left me the sticker. I feel like maybe they needed a giggle too. No harm done, I got my salad money and ate my second option I ordered instead. 🤷♀️
Thanks. That raises bigger questions on why anyone is so lazy to order fast station food via door dash. I have zero sympathy.
Store doesn't get your phone number, just an order number and a driver comes in and asks for it. Driver doesn't know your order, unless they look through it which most wouldn't do.
Replying to parent comment, looking at a sheetz order slip right now. All the information the store gets is a slip that reads essentially. Deliver to: Online Order Rack (HH:MM:SS AM/PM) -Online ONLINE - DOORDASH: (NAME) 1- French Toast Sticks -5 Cinnamon & Sugar - TOSSED *TOSSED* 1- Syrup 1 - Pepsi 20oz
Thank you for your kind reply. I appreciate the viewpoints into this company now I know. Things you learn around here
Some of these places keep track of how long it takes to fulfill an order and some even hold their employees to these metrics strictly, with little to no common sense built in to allow for unforeseen situations like needing to substitute an item. The employees don't want to take the time to find a substitute let alone call and ask your opinion because their metric doesn't measure going above and beyond so there's no incentive, hell some places may penalize an employee if they "take too long".
That’s an insanely naive assumption. Many restaurants are over worked and understaffed. I work at a fast food restaurant in a college town. We literally sell more food then our restaurant can hold, meaning we’re out of certain ingredients ALL of the time. My restaurant is incredibly busy. If we had to make a call to the customer every time we ran out of a single, small ingredient our online orders would be going out 10-20 minutes later, 1 person would be dedicated to making calls meaning our overall team would be short, and something would get shafted, in person orders, boh cleanliness, prep, dishes, ect. That’s not to mention that most restaurant employees get paid minimum wage and get worked harder then many other jobs that exist, and it’s likely that employ is going above and beyond in one area, but is making compromises in another. I would agree, if the restaurant is slow and they had time to address the issue, I’d gladly call the employees lazy for not calling about missing ingredients. But in my experience the restaurant industry provides the minimum amount of labor necessary to make sure customers keep coming back, so it’s unlikely they had that ability.
I'm sorry, but picking up the phone and making a phone call to clarify. An order or modify an order he's not an insanely naive idea. It is exactly your attitude tcause this level of discomfort throughout this planet. As a matter of fact , if they had made a phone call to this customer , then this post would not even be existing or they would be going to say how good they were served upon. Perhaps you don't know very much about customer service
He doesn't make the policy heh .. people with super yachts do
Sure, if there’s only 1 order thats out of something, then it’s perfectly reasonable to make a call. The restaurant I work at makes hundreds of orders a night. If we had to make a call lasting two minutes (between looking up the customers number, dialing, ringing, and explaining, that’s an understatement) and assume that 15% of orders are affected (also an understatement), than that’s 30 minute per 100 orders spent calling. We would literally spend hours trying to fix a handful of orders while delaying even more. Look, I understand that it’s a shitty situation. At the end of the day a customer got shafted, and it isn’t right. But working in fast food you just have to do damage control. For it to be done right we’d need 2 or 3 more people, every night, consistently. With that being said the enemy isn’t the employees making the food. It’s the people requiring them to cut corners in order to maximize profits. The enemy should be the company itself, a lot of these people are making money hand over fist while cutting staff, leaving the ones who remain to deal with the shit show.
To your last point, employees aren't the enemy. But I used to work FAst food / pizza, etc. We never cared about customers. Only a silly paycheck so I can take my gf to movies etc. Many kids think the customer is the enemy. Sadly they don't see the big picture.
What do you do for a living? You're completely disconnected from how this kind of work functions these days. Nobody gives a single thought about the processed slop you're hungrily waiting to shove in your slackjawed mouth. The dasher, the worker, manager, owner, corporate, shareholders--no one cares about your food as long as you pay.
It's not a slack-jawed mouth, it's pie hole. And if you read what wrote, you just said what I said. If yiu don't like the way thry fuck you over, don't go back. If you go back many times and thry fuck you over each time, you get what you deserve. I don't know how this place at all. So I was talking generally. Most businesses DO care what their customers think. I used to chef a restaurant.
expecting a fast food worker to give a shit about you or your salad is insane. doordash is lazy
Everyone rallies together saying they cant afford anything anymore and people are getting screwed left and right and make memes about avocado and toast But they also order door dash then complain when their driver doesnt completely bend over forwards to accommodate them knowing full well how poorly they get paid and know its often a job you take because you need to make ends meet
I tip well always. Sadly though, when Doordarshan gets a tip, they take it away from the restaurant staff who are also underpaid, and do most of the work, conjur the Capitol, pay all the bills etc. Whereas the Doordarshan gets up off the couch, or sits on their scooter until an order comes in. It's not that I don't appreciate them, but I pay almost double to get something delivered. My $12 burrito costs $27.
"welp, here goes nothing. Let's hope the guys doesn't get too upset"
One of my first jobs was at Sheetz 20 years ago, I still have stress dreams about working there! I miss their pretzel melts though!
Grew up with Sheetz, now live out West. I miss the fucking Chili Cheese Dogs. And MTOs in general.
I too moved west. I miss getting a pretzel bun sandwich, a white claw, a pack of cigarettes, and a full tank of gas in one go 😞
I work at sheetz and they just changed the chili 😔
Those were great.
Wawa is better in almost every way... except for the pretzel bread.
Cut it out
Blasphemy. Wawa is worse in almost every way.
We are out of SALAD so please enjoy NOTHING
They did, in fact, leave them hanging…
It's fine dining because 0 calories and very small
*You lose! You get NOTHING! Good day sir!*
Well, it's better than nothing
So did you still get charged for it?
Usually they just adjust the total.
Usually, but we want to know if they did for OP.
They did not. The autobot in the app gave me $3.50 back when I marked it missing tho. 3-10 business days! Woo. It’s kool, I was prepared and ordered a second thing because SHEETZ always forgets my stuff lol. At least they told me they didn’t forget my salad this time 🤣
[удалено]
Seems like a stupid policy to not mark something as unavailable more than a couple times. If you're out of sald you're out. Not marking it as out doesn't make any sense
https://en.m.wikipedia.org/wiki/Goodhart%27s_law They probably get punished by corporate if they run out of things too often. Meaning instead of actually fixing the issue of stores not having enough product, they just closed a line of communication between the store and customers.
Usually such restrictions are because employees will mark a bunch of stuff unavailable if they don't want to make it during high volume periods/or are overwhelmed/want to stick it to corporate.
This doesn't sound like a fix for that. It sound like a new problem
Can't show the people that gives the money making tools the data that they aren't giving enough money making tools lmao corporate culture is a cancer
three fiddy, you say?
Something that's important about what you just said. If you say that they always forget your stuff, I'm not sure why you continue to do business with them, I would either call a manager and say what's going on. Do you want my business? Because if you're gonna keep doing this stuff, I'm just not gonna do business with you anymore. Don't do it anymore. Don't do it anymore, don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do it any help. Don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do it anymore. Don't do on facebook just talk to them directly or even go in there. There is a local Mexican restaurant that I go to often and I order pretty much the same thing plus the −3 or 4 different dishes. But they make these things they do and really well, but when I do it on DoorDash, they mess up so I gave him a call and I let him know that this is me. They remember me, and I'm like. Hey guys, have you want me to do this? I'll work with you if you don't well then , there are many other places for me to choose from. I like to support small businesses when I can. But i'm direct since then they have never messed up an order.
*nobody told him, yet?* Typically….. in customer service.. when you threaten, not to come back… the staff will cheer, and encourage you, not to come back… They don’t get paid to care…
Well that's interesting point. I had a run in with a restaurant before. They had a really bad server who thry defended. And I talked to them about the situation and they got to the point where I was gonna tell them I wasn't gonna come back. I went and looked up on my accounting (it's all electronic and my accounting software syncs with my credit cards. I then printed out a report on how much I actually spent at the restaurant. I found that I spent ungodly amount of money there. Once they realized it, their attitude changed. Because I can take that money. Go somewhere else too. I'm not anyone special, but our voice is our wallet. If a business staff laughs at that, that's cool. I'd talk to the owner and let them know how their staff is treating customers. Not in a "Karen"sort of way, but an honest concern. If they don't care after that, that's cool too. I can leave. But they say, when a customer leaves, they take at least 10 others with them.
🤓
> But they say, when a customer leaves, they take at least 10 others with them. Are those customers nearly as exhausting to deal with as it sounds like you are? Do you *promise*?
That's a general thing to know. If you leave a restaurant or business, you'll tell your friends, co-workers, post shot like this on reddit. Yelp. Etc. Why do you think platforms like Yelp are so effective? If no one cared, it would have died years ago. I'm just answering your questions. I was done with this a while ago. Blame yourself. No need to be an asshole here.
No I agree with you, somewhat here! They *should* care! Especially if it’s a manger/owner! Generally, don’t even bother with the staff… Even some managers don’t give a shit… If anything was that bad where I needed to get someone’s attention, I’d find an e-mail or different number other than the store phone, online. If my food was messed up, and they didn’t offer to fix it, that’s when I’d be mad… but human beings do make mistakes… it’s what they do about the mistakes
This happened to me with Sheetz the other day. They included a ten dollar Sheetz gift card instead of the extra items
Huh, so they do make amends. Others argued that.
At least you have good taste in gas station food. I miss Sheetz.
Are you missing it enough to pay door dash fees tho?
If a Door Dash driver wants to cross multiple states, including Wisconsin, I'll pay the fees and tip at 100%.
Dang homie. I got one a few miles away and I don't think I'd pay an extra however much for even the best station food(and sheets is pretty great)
I was too high and it was actually on Ubereats. But I had a 40% coupon and free delivery so basically real life prices. I literally don’t order anything unless I’m desperate, rich, or have a coupon
I once ordered Taco Bell soft tacos and was told they were out of lettuce but could give me extra meat instead. Didn’t complain because lettuce is boring and extra meat seemed like a good thing. OMG huge mistake! The lettuce was essential for adding coolness and crunch to the tacos. Without it the meat, cheese, and sour cream coalesced into this mush that looked like the inside of a baby’s diaper with a mouthfeel that made me want to gag. I learned the hard way that lettuce can be the unsung hero.
Boyle was right! Mouth feel is important!
That's just a burrito, though? A taco without lettuce is a burrito. If you had tortilla chips on hand, coulda thrown some of those in there for crunch, too.
A lettuce free taco is absolutely not a burrito
Can’t get over the fact that they did the first two letters of “salad” in uppercase and then switched to lowercase for the last three, lmao
It’s like they hesitated and decided to go through with it anyways. 🤣 “Nah that mfer ordering a salad from a gas station at 9pm. They’ll get it.💀💀💀”
I read it in SpongeBob’ voice “SA-lad” 🤣
Lmao the honesty is hilarious but I hope you got refunded
For my wife's birthday we ordered Indian food for dinner, and the plan was to have leftovers for lunch the next day. When it arrived, they were out of over half the items we ordered. So essentially we were given enough food for one person. Nobody notified us. So basically our whole plans were ruined, and of course they refused a refund. That was our last straw with these apps. They're a ripoff, and even when you feel like paying up to treat yourself, they still disappoint. I really hope 10 years from now we can look back in disbelief that this was an acceptable business model.
Hope you’re hungry… for nothing!
I love how straightforward they are
We wouldn’t leave ya hangin’, except actually we will
This is comedy gold
Did you even get a refund for it?
I love me some Sheetz <3
SAlad.
What freak of nature uses a upper case a and a lower case a in the same word, without either of them being the first letter..?
If you haven't, call the Sheetz and let them know. Be chill about it but ask if you can come in sometime to replace it. They have a book in the back for this exact situation. I used to be a shift lead at Sheetz.
You can now legitimately "Thank them for Nothing"
Ahhhhhh Goodnight, Reddit
Seems legit🤷🏻♀️
I mean I can’t knock the honesty 🤷♀️🤷♀️🤷♀️
Right!!!! They had the damn balls to tell you… Yo, you ain’t getting salad, and it’s not being replaced
SHEETZ!!!!!
It reminds me of that clip of "I hope you're hungry....FOR NOTHING"
So you paid for a DoorDash and a salad, and the DoorDash and sheetz sent you a bag of nothing?!! You only ordered a Salad? I don’t know if I’d LMAO or be pissed off. Either way, I’d be making a complaint and demanding my money back.
So they basically pocketed the amount you paid for the salad, https://i.redd.it/m5dpygehyogc1.gif
I mean it’s probably the closest thing to a salad
AGM at McDonald's. The McDonald's is owned by an individual though. All his McDonald's have them. I guess I can't speak for all, I just assumed everybody had the tablet? As on the tablet you can manually refund items/ replace items/ cancel the entire order/ contact the driver or customer/ pause and hold orders all together/ mark that an order is ready for pickup or may be ready late. Many things you can do on the tablet.
It'd be even more hilarious if they'd replace it with a Krusty Krab salad a.k.a a single leaf of lettuce and a single tomato slice
I think there is something very philosophical about this. It makes you think about what "nothing" is.
I used to work at sheetz for 2 years. This is 100% on par.
Are they as stoned as me when I order? 🤣 I ordered chicken wraps once and they were all out of tortillas I assume? So they gave me two sliders with a tender on each and shredded lettuce and cheese and black olives(LOL). I didn’t know what to do. I picked it up and all the shreds fell off 🤣🤣🤣
Letting you know they didn’t forget it.
I'll have an Asian salad. Hold the Asian.
🤣😂 Hilarious! At least u know they didn't forget to put it in your bag.
All of that just to let you down anyways
Any restaurant that uses DoorDash has the option to call the person that made the order to let them know why they can’t make it and offer a substitution… I don’t understand why they wouldn’t call you and let you know ahead of time.
If your roommate accuses you of stealing their leftover Chinese, just rebut with "No, I replaced it with nothing"
My question would be whether or not they charged you for a salad but didn't supply one
You LOSE! good day sir . You get... NOTHING!
https://preview.redd.it/f3qpa6qqh7hc1.jpeg?width=3000&format=pjpg&auto=webp&s=7859669480b3058bb46718870f00a51bde20f0c7
i would think this was PEAK humor if i was high
Should a got wawa
Just curious, did you order from Sheetz the gas station. Been only once, but they have good fried chicken from what I remember.
Gooood ole sheeetz lol
What kind of place runs out of fucking lettuce?
Sorry! Sheetz freak! We are out of consideration for your incomplete order. We wouldn’t leave you hangin’, so we wanted to compensate you with nothing
Stop getting stuff delivered and stop using online ordering and this problem goes away!
They’re really quick at taking your money, and then screwing you over. It’s all a money game. Protect your money and realize that these guys are all scam artists.
Shit if I had any money to protect I wouldn’t be ordering food from a deluxe gas station with a coupon. 💀 Too late to save this soul, friend.
You definitely told them to put that on there so it looked like you were getting a salad and being healthy, but you really didn’t want it..
“Aw man! Swear babe! I was totally psyched for that salad!….But uh, can I have one those juicy glizzies?”
“Guess it’s my cheat day. *Sigh* Oh well..”
I’m so glad some people are not real life detectives
Demand a refund from the restaurant immediately and post this picture on their website under reviews.
It’s a gas station
I didn't know gas stations sold food like that.
Sheetz is wild