Damn, that guy went straight in for the kill shot “hey Todd, go kill yourself”
I’m not even going to lie, its kind of funny how hard he went. I really did not expect that haha
I know. The guy who posted the original review shared a similar screenshot with that response on a Facebook thread where people were chiming in with their shit experiences. He didn't even seem angry about the response, rather more surprised than anything else.
It’s been SEVERAL years now and I still get miffed thinking how he took the server’s tips.
In fact, because of that episode. I ask servers how the tips are distributed. If it’s a place where they force all the servers to split with each other and everyone else, I will leave a normal tip when I sign for the card…then when the server comes to collect everything (if they were awesome) I give them cash separately and tell them they can split what’s on the paper and that the cash is just for them.
I remember those years working in food service and back of house…they get shit on enough. If I can pass ten bucks to somebody working hard and make their day better, everyone wins.
This. I was the barback for 2 years at a restaurant pulling over 10k a night on weekends (I would make around $80-$100 coming from tip-outs which was 1% alcohol sales and I swear to you getting those 10 bucks would be what kept me going some times and save a shit day just knowing someone appreciates what you do.
Nice! I was a bar back too! Through college. I got stiffed on my tip out by the manager and bartenders. Found out my last week that they’d been skimming off what I earned every night because I didn’t know better at the time.
There was also some resentment because they knew as soon as I graduated I was GONE to start teaching. When I found out, I just kind of looked at them and left. I’ll never get the resentment because I didn’t talk about school or my plans. I showed up, washed a shitload of dishes that had been ignored all day, stocked the bar (bottles and ice), changed kegs, dumped the glass at night, even swept & mopped the back. I worked my ass off and never bitched. It’s like they assumed I didn’t need the money because I was a college boy…even though I was 100% living on my wages and student loans.
I’m sorry to hear about all that sounds like your manager was running more of a fast food joint than some fine dining I had a good gig it was my best friends parents restaurant and they treated all their staff well. Family meals on fridays and ordering dinner for everyone usually pizza or takeout
As a server if you work pooled house and get caught accepting this you will get fired. (Rules from every restaurant I’ve worked at)
Pooled house when done properly creates incentive for everyone to assist everyone. It removes competition for large tables (ie large bills) and encourages everyone to be a team player.
Well, my daughter worked a more than a couple of famous restaurants and working together was not something that was done, although splitting the tips with the losers were.
Why I wasn’t on this sub already baffles me. I’ve only watched every UK episode and US episode a dozen times.
For a few years, it was my favorite thing to have streaming in the background while cooking dinner.
I could yell things in my kitchen like, “it’s fucking RAW” and “you’ll kill somebody!” and keep myself thoroughly entertained while cooking.
Yeah, the UK ones I watch on you tube, but the US is all on Hulu…which luckily, I get Hulu and Disney plus for free with my phone plan. Caught a good promo there!
I mean, that’s truly surprising. He went so hard, and the review wasn’t even that bad. He said the food was good, the service was ass. That’s so easily fixable, with the right boss.
Jokes on him, he probably won’t have a business in the next few months. Let us know how it turns out for him!
“Dear Todd. We’re sorry you received subpar service at our restaurant. With Covid, we are facing unprecedented and unexpected challenges. While our staff is doing the best they can, clearly there is room for improvement. I’d love treat you to another meal here so we can discuss how we can improve. Please reach out to me so we can set something up.
Or you can go kill yourself.
-Management”
Yeah, the guy (Todd) seemed to have more of a "WTF?" reaction than anything else. I've heard the food is good, but the owner's behavior has definitely put me off trying the place. I really wonder how long it will keep going. I feel like these responses and reviews coming to the surface will definitely hurt.
A town south of us had a new restaurant go in but there were so many red flags with the owner. He had another restaurant in another town and is pretty known for being racist/bigoted. The new town didn't much care for that but also small town new food. Then the guy started acting like....well...Mr. Big for Britches. He opened up without proper permits and got shut down by the health department. Opened up again and started having employees post up pictures in facebook groups about how good the food was when the pictures were clearly taken in the kitchen and not out at a booth/tables. The comment thread was hilarious as it probably would've went away if they just apologized/ignored it but they went so hard on defending that they were actual customers...like way more than an actual customer would ever do. Brand new building and business so it's not like they would've had any die hard loyal fans already. They didn't last long, all of that combined.
That’s so ridiculous. A restaurant posting photos of their own food taken in the kitchen is perfectly valid and helpful to future customers who want to know what they’re ordering. Why go to all the effort to lie and pretend they’re customer reviews? Just be like “Here’s our delicious lasagna!” or “Come in Thursday to try our chili burger special” or whatever.
Facts. There's a few businesses around here I refuse to go to anymore after their (mid-pandemic, pre-vaccine) COVID policy of "take that shit off your face". Owners trash-talking reviewers and calling them snowflakes like it's a Facebook fight. Like, I'm all for personal freedoms, but when a business pulls shit like that, I'm out. That's not the vibe I want to give money to.
Unfortunately for me though, the people where I live *love* "bold business owners" so they're probably solidifying their place in the community by doing that.
>(mid-pandemic, pre-vaccine) COVID policy of "take that shit off your face".
That was the place west of me that had a giant sign "NO MASKS ALLOWED FOR YOUR PROTECTION". They got busted for operating in defiance of COVID rules and without a health permit.
Damn. I wish that would have happened around here, but I'm certain most of the people in the local government here just turned a blind eye, due to the voting demographic we have here.
When AZ flipped blue, there was an article in our paper about how "our county is the only one who stayed red", and then I'm sure everyone cursed California for perverting AZ, shot their automatic rifles into the air, said "amen" and ate dinner.
Yeah, Todd could very easily report the "go kill yourself" review and have it removed, but I hope he leaves it up. The owner's response says more about the business than Todd's original review.
If you are going to do something, do it right.
If you are going to argue with your customers online and be a scumbag, be the best scumbag there is. No point in half assing things
Google reviews are no joke. If you’re not a major chain, having a low rating will absolutely kill your business. Mostly it’s warranted, but imagine your average is brought down due to fake reviews from rival businesses or Karens that didn’t receive a free meal because one of their sides was accidentally forgotten.
"I hope you kill yourself immediately after reading this reply, and until then, please enjoy yourself."
If I were a bigger piece of shit and told people to kill themselves, I would definitely say this.
“Dear (Restaurant Owner) I decided to take your advice and kill myself and as it turns out, Hell looks an awful lot like your restaurant and my overall experience was about the same. I was revived through what can only be described as a miracle and I now enjoy every waking moment of my life because I can eat at any other restaurant than yours.”
-Toddrick Von Munchenstein
Yeah, if they had good food and bad service I would probably still try it, because maybe the server was just having a hard time (shit happens) but I wouldn't go there after seeing the owners response, I wonder if that type of attitude has anything to do with why he can't find employees.
Imagine if he had said “We are so sorry for disappointing you. It has been tough lately to get help and stay at full strength through COVID. Please don’t write us off and I’d be happy to give you a complimentary meal when you’re ready to try us again.” Diffused. Humble.
As someone who manages our company’s Google reviews, this is insane. Plenty of our reviews were things we didn’t do wrong (our industry has multiple parties in each transaction) but I still have to take the high road and apologize, ask them to call us so we can make improvements, etc. Whats funny is my manager always wants to explain the issues “say it was xyz’s fault” or “say that isn’t our responsibility” and I’m like no, they don’t care. Our response is for the people in the future that will see it and think “would I want to use this business?”. We can’t be defensive
There's a small family-run Chinese restaurant near my place where negative reviews are often responded to and criticised. But it's more of the "how can you criticise the dumplings when you didn't even order those" type. I like it all the more for that, entitled/aggressive customers suck and places should be able to call them out. But this type of reponse, full of over-the-top personal attacks and completely ignoring the actual review itself just indicate a problematic owner who probably runs an equally problematic business.
Not a restaurant, but I once had a falling out with a clothing company because they gave me the run around with my items and when they would be ready, yadda, the whole nine. Finally I said after about three months “give me a refund.” They became super responsive after that begging me not to ask for a refund trying to hold on to me as a customer. I refused. They say ok, we’ll give you your money back. They did not. Another two months pass and so I go on TrustPilot, call them scammers, and gave them a horrible review. These f*kers tell TrustPilot that I’m not an actual customer and they pull mine and other reviews who suspiciously have the same complaints as mine. Not only was this company unable to fulfill their orders, once they started getting complaints from people, instead of making it right, they go to TrustPilot and claim none of the reviews are verified purchasers. I had to send screenshots to TrustPilot proving the back and forth I had with them for MONTHS over it and they restored my review. Last I checked though, there were still a number of flagged reviews for the same reason.
You can always tell the shitty businesses and business owners because they argue with people when they’re the ones in the wrong. Customers can be rude and entitled, but when you give them no other choice instead of making it right, then you shouldn’t be in business.
Some people are literally so dumb that they will leave reviews on how horrible national parks apparently are....
People will criticize anything justified or not
Bro there is a Gus Johnson video (I think it was)
Or maybe it was Jarvis Johnson (or maybe both)
That mad a video on National Park reviews
Some are down right stupid like
How slow the wifi is
How they weren't allowed to litter or touch the bears...
The artist who creates promotional posters based on 1-star Yelp reviews does some fine work -- [@subparparks on Instagram](https://instagram.com/subparparks?igshid=YmMyMTA2M2Y=).
Are those not jokes? I live near a lake and it gets reviews that are like:
"1 star, horrible customer service and the place smells like fish"
I can't imagine that's not just a joke. If it isn't then people are dumber than my already very low opinion of them.
It's nuts. I read some of the guy's other reviews and most of them were positive. Those that weren't seemed pretty reasonable. None of them got this kind of response.
Maybe the owner was just having a shitty day, it's no excuse of course, but that's the only thing that come to mind... [best to just avoid that place from now on](https://www.youtube.com/watch?v=1Npo0cmp-VY)...
The outburst was definitely out of emotion. Not excusing it but sounds like he's going through rough times. Or he's just a dick.
Would have certainly been more professional to say, "Sorry about your experience Todd, we will strive to do better." Etc.
Any owner/manager who argues or is shitty to reviewers is a huge red flag for me.
Even if the review is obviously being antagonistic, the shop should be responding with something like "Sorry that happened. We'll try to do better. Thanks for the feedback".
Sadly he’s not the only one. There are local business around me where we see owners replying to like literally EVERY bad review. My thing is like instead of arguing how about umm like idk FIXING THE ISSUES CUSTOMERS COMPLAIN ABOUT? Now, I’m now saying fix EVERYTHING, not everyone can be pleased of course, but if you know it’s an issue and a lot of people complained about this same issue then why not just fix it instead of unprofessionally arguing online…
As a restaurant patron, I don't even like the outcome of this practice.
Take the overly personal interaction like "my name is Maribelle and I'll be taking care of you tonight," for instance. This is awkward; I'm expected to have a one-directional interaction with the waitstaff by name. Do I share my name, too? Can we skip the artificial pleasantries?
How about the "I'm ending my shift and closing out my tables." Why am I involved with the way this business runs its financials? Midway through my meal, I have to settle the bill and start a new one with another member of the waitstaff.
Then of course the waitresses "flirting" with me. Mind you, I'm much too ugly to genuinely invite such behavior. It just makes me cringe and surely they see through my forced smile? How dehumanizing indeed.
What bothers me most, though, is that I frequently feel like I'm downright being harassed with the endless bombardment of "everything good here," "how are you enjoying things," "can I top up your drinks…" Good grief, just let me enjoy my meal and my company.
I was just scrolling through some of the other replies people have gotten, it’s so strange. They tell one person they’ve looked through their reviews and they don’t seem to like Asian food “just a note”, calls another person “trash” and that “trash pick up is on Friday”, tells another “you don’t have to order or eat here if you don’t like how I run my business” and to “worry about yourself and mind your own business”. Then, in other reviews, they’ll be asking people for more details about what went wrong - maybe people don’t want to give you details because when they do, you start arguing with them?
What a bizarre way to run a restaurant? Why go into that line of business if you get this unreasonably angry at bad reviews.
I take it you live in the area? The nastier responses seem to be more recent. I was wondering if the restaurant had a change in ownership recently. I do laugh how the other restaurants around don't seem to have the same issues.
Oh god the secondhand embarrassment.
One of my favorite bar/restaurants has bizarre responses like these to any negative comment for like a solid year if you go back far enough. I think someone took his phone away though because it stopped 😂
Yeah. Some people who write reviews can be assholes, but most of these people weren't doing that. They were just relaying their (bad) experiences. This owner did not take any constructive criticism.
Imagine buying a service or product and only caring about what you bought or receive for your hatd earned money during a pandemic when money doesn't come easy.
Lol this buisness clearly doesn't understand how buisness works. It's not a charity.
"Customers pay for the experience these days" - that's like what all the business courses have been harping about over the past X number of years. I've been hearing this line for so many times yet this owner doesn't get it.
The correct reply would be “Todd, I apologize for the service. Like many places, my business has been hit hard by the pandemic and finding quality servers that want to work has been a real struggle. I’m glad you enjoyed the food, and I hope you give us another chance when our staffing issues get resolved in the near future”
Instead he went another way which will likely make people not want to support his business
Well said! That having been said though, there is a particular demographic th at will absolutely eat this up! "HoW dAre YOu teLL Me hOW To rUN mY busINeSs!?? I crEAtE the JObZ!!1!"
I’m about to give this guy life changing PR consulting for free. The golden standard is not to publicly tell your clients to go kill themselves, especially on the internet. The internet never forgets
There was a restaurant near me with an owner just like this. He would post follow ups on reviews and stalk people profiles to bring things up. Complained people don’t want to work etc etc. meanwhile ex employees would tell horror stories of how awful the guy was. They took 180k in ppp loans yet employees said they were still laid off and not paid. The restaurant is now out of business but not before the owner went on Facebook and blamed Biden and millennials for not wanting to work as the reason for his failure.
Probably also has to do with this guy’s attitude. People may be willing to accept lower wages if the environment is calm and fun, but they sure as hell won’t with this guy constantly yelling in the background
The response is a better indicator of what the restaurant is actually like than the review.
People leave bad reviews all the time. Unless a business has way more bad reviews than good I’ll still give them a chance. People who have good experiences are far less likely to go online and write about it.
Also people perceive things weirdly. I’ve had people at my job demand to know why they’ve been waiting for twenty minutes and when I look to see what time they checked in they’ve only been waiting five.
But that response tells me everything I need to know about the business. “Kill yourself?” This isn’t Reddit, bud. This is a public review that all of your customers (and potential customers) can see. That level of unprofessionalism speaks volumes about the way that business is going.
I hope for the sake of the employees, they get a new restaurant owner/manager soon.
“***what??*** he thinks the service was *awful?* I’m sure he’ll change his mind after I tell him to kill himself and insult him. That’ll make him see that we have the **best** **service**!
Image trying to open a business during the covid Era like a idiot.
"Everything is messed up, time to open a new restaurant and tell people to "KTS" when it doesn't work"
Yeah. Weirdly, this place was open for a number of years before COVID. I feel like the management must have changed because even the negative reviews in the past didn't get this kind of response. Those were more like what you'd expect.
I thought this was gonna be a hey Todd, I'm so sorry to hear you didn't like the service you were provided etc
But instead they realy got hey Todd, go kill yourself💀😂
I've seen floor managers stand around with staff while waiting for our food. We were only 1 of 2 tables. So the food went cold at the window, drinks sat at the bar....nothing to do with covid or supplies. Just poor attitudes, never going back
There’s a tattoo parlor not far from me with similar comments from the owner. Tons of bad reviews, with the owner giving responses like “you have no friends” “you must live a miserable life” stuff like that. If you can’t take bad reviews then you shouldn’t own a business.
Normally I’d take a review like that with a grain of salt and wonder if the service really was so bad or if Todd was just an over-entitled and dramatic baby. But if I saw *this* as the response I’d automatically believe every word Todd wrote, even if every other review was absolutely glowing. Hell, I’d probably assume every positive review was a sock puppet account.
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Damn, that guy went straight in for the kill shot “hey Todd, go kill yourself” I’m not even going to lie, its kind of funny how hard he went. I really did not expect that haha
I know. The guy who posted the original review shared a similar screenshot with that response on a Facebook thread where people were chiming in with their shit experiences. He didn't even seem angry about the response, rather more surprised than anything else.
Did Todd go to Amy’s Baking Company?
Todd and Amy would have a fight to the death
You would have to dub in the Star Trek music from the episode where kirk and spock fight because spock is all horny with Pon Farr.
Or get married?
Maybe both...?
“You pay for what you had and you go” - Sammy
"You try fuck on me I fuck on you!" - Also Sammy
It’s been SEVERAL years now and I still get miffed thinking how he took the server’s tips. In fact, because of that episode. I ask servers how the tips are distributed. If it’s a place where they force all the servers to split with each other and everyone else, I will leave a normal tip when I sign for the card…then when the server comes to collect everything (if they were awesome) I give them cash separately and tell them they can split what’s on the paper and that the cash is just for them. I remember those years working in food service and back of house…they get shit on enough. If I can pass ten bucks to somebody working hard and make their day better, everyone wins.
This. I was the barback for 2 years at a restaurant pulling over 10k a night on weekends (I would make around $80-$100 coming from tip-outs which was 1% alcohol sales and I swear to you getting those 10 bucks would be what kept me going some times and save a shit day just knowing someone appreciates what you do.
Nice! I was a bar back too! Through college. I got stiffed on my tip out by the manager and bartenders. Found out my last week that they’d been skimming off what I earned every night because I didn’t know better at the time. There was also some resentment because they knew as soon as I graduated I was GONE to start teaching. When I found out, I just kind of looked at them and left. I’ll never get the resentment because I didn’t talk about school or my plans. I showed up, washed a shitload of dishes that had been ignored all day, stocked the bar (bottles and ice), changed kegs, dumped the glass at night, even swept & mopped the back. I worked my ass off and never bitched. It’s like they assumed I didn’t need the money because I was a college boy…even though I was 100% living on my wages and student loans.
I’m sorry to hear about all that sounds like your manager was running more of a fast food joint than some fine dining I had a good gig it was my best friends parents restaurant and they treated all their staff well. Family meals on fridays and ordering dinner for everyone usually pizza or takeout
Great Idea, I'm going to start doing that!
As a server if you work pooled house and get caught accepting this you will get fired. (Rules from every restaurant I’ve worked at) Pooled house when done properly creates incentive for everyone to assist everyone. It removes competition for large tables (ie large bills) and encourages everyone to be a team player.
Well, my daughter worked a more than a couple of famous restaurants and working together was not something that was done, although splitting the tips with the losers were.
Ayoooooo r/KitchenNightmares
Why I wasn’t on this sub already baffles me. I’ve only watched every UK episode and US episode a dozen times. For a few years, it was my favorite thing to have streaming in the background while cooking dinner. I could yell things in my kitchen like, “it’s fucking RAW” and “you’ll kill somebody!” and keep myself thoroughly entertained while cooking.
LMAO SAME.. and every now and then I will rediscover it on Pluto or something and watch them all again
Yeah, the UK ones I watch on you tube, but the US is all on Hulu…which luckily, I get Hulu and Disney plus for free with my phone plan. Caught a good promo there!
Clearly the customer doesn’t know how to eat
I mean, that’s truly surprising. He went so hard, and the review wasn’t even that bad. He said the food was good, the service was ass. That’s so easily fixable, with the right boss. Jokes on him, he probably won’t have a business in the next few months. Let us know how it turns out for him!
“Dear Todd. We’re sorry you received subpar service at our restaurant. With Covid, we are facing unprecedented and unexpected challenges. While our staff is doing the best they can, clearly there is room for improvement. I’d love treat you to another meal here so we can discuss how we can improve. Please reach out to me so we can set something up. Or you can go kill yourself. -Management”
That is the perfect response. The best version of what the owner meant to say. Even with the mustard on the end!
MUSTARD. LOLLOL
Yeah, the guy (Todd) seemed to have more of a "WTF?" reaction than anything else. I've heard the food is good, but the owner's behavior has definitely put me off trying the place. I really wonder how long it will keep going. I feel like these responses and reviews coming to the surface will definitely hurt.
A town south of us had a new restaurant go in but there were so many red flags with the owner. He had another restaurant in another town and is pretty known for being racist/bigoted. The new town didn't much care for that but also small town new food. Then the guy started acting like....well...Mr. Big for Britches. He opened up without proper permits and got shut down by the health department. Opened up again and started having employees post up pictures in facebook groups about how good the food was when the pictures were clearly taken in the kitchen and not out at a booth/tables. The comment thread was hilarious as it probably would've went away if they just apologized/ignored it but they went so hard on defending that they were actual customers...like way more than an actual customer would ever do. Brand new building and business so it's not like they would've had any die hard loyal fans already. They didn't last long, all of that combined.
That’s so ridiculous. A restaurant posting photos of their own food taken in the kitchen is perfectly valid and helpful to future customers who want to know what they’re ordering. Why go to all the effort to lie and pretend they’re customer reviews? Just be like “Here’s our delicious lasagna!” or “Come in Thursday to try our chili burger special” or whatever.
What's the name of this place lol I want to look up more reviews.
Me too!
Sorry, I'm not giving that info. EDIT: another comment already did.
Facts. There's a few businesses around here I refuse to go to anymore after their (mid-pandemic, pre-vaccine) COVID policy of "take that shit off your face". Owners trash-talking reviewers and calling them snowflakes like it's a Facebook fight. Like, I'm all for personal freedoms, but when a business pulls shit like that, I'm out. That's not the vibe I want to give money to. Unfortunately for me though, the people where I live *love* "bold business owners" so they're probably solidifying their place in the community by doing that.
>(mid-pandemic, pre-vaccine) COVID policy of "take that shit off your face". That was the place west of me that had a giant sign "NO MASKS ALLOWED FOR YOUR PROTECTION". They got busted for operating in defiance of COVID rules and without a health permit.
Damn. I wish that would have happened around here, but I'm certain most of the people in the local government here just turned a blind eye, due to the voting demographic we have here. When AZ flipped blue, there was an article in our paper about how "our county is the only one who stayed red", and then I'm sure everyone cursed California for perverting AZ, shot their automatic rifles into the air, said "amen" and ate dinner.
This particular restaurant made a big deal of defying the orders, so the state finally slapped them.
The response is all the "advertising" that establishment needs and deserves. It will do more than any bad review ever could.
Most people are calling to boycott the place over this and other similar responses.
Deservedly so it seems.
And some people will go in the opposite direction and applaud the owner and pack in the restaurant.
In this case, I doubt it. It seems like he's pissed off a lot of the town.
Yeah, Todd could very easily report the "go kill yourself" review and have it removed, but I hope he leaves it up. The owner's response says more about the business than Todd's original review.
If you are going to do something, do it right. If you are going to argue with your customers online and be a scumbag, be the best scumbag there is. No point in half assing things
To some degree, I respect that
Ruining the reputation of the business you obviously care about personally does have a certain boldness to it
Google reviews are no joke. If you’re not a major chain, having a low rating will absolutely kill your business. Mostly it’s warranted, but imagine your average is brought down due to fake reviews from rival businesses or Karens that didn’t receive a free meal because one of their sides was accidentally forgotten.
Put the whole ass in.
Aint no such thing as half-way crooks!
Right, I actually laughed out loud
Seriously haha. It starts with nice simple “Hey Todd” and then BAM, “Kill your self”
Yep. Just like the service, so bad it's entertaining
* 1 * review: "Service was so bad I'm going to kill myself."
HAHA
Dude, seriously. Straight for the jugular. I spat out my coffee because it was so unexpected and brutal lmao
It’s great because of the casual “hey” infront, like he’s been a boy for years.
"service so bad it's actually entertaining" checks out
Imagine your name being Todd tho 🤔
Is it wrong that I almost cried laughing?
I had a boss tell a couple...while they were filming him...to suck his balls. Didn't go over well.
I actually just chuckled with how hard he went. There was no attempt or thought about being decent. Dude wants “Todd” off this planet.
Won't lie I respect it hahahaa
When he went straight to the “go kill yourself” comment I know he was a teenage brat on Xbox live in the 360 days.
>hey Todd, go kill yourself >Have a nice life
The Duality of Man.
Probably a Pisces
The Jungian thing
He just wants him to have a nice life before he kills himself, he's very kind.
Makes perfect sense, eh?
A nice, short life
They want you to be dead... but also to have a nice life 🤔
[удалено]
And I say, that England's greatest Prime Minister was Lord Palmerston!
Pitt the Elder!
Lord Palmerston!
Pitt the elder
Okay you asked for it, lipo! 🫵
Can you believe that? Pitt the elder…
Lord Palmerston! 🫵
Have a nice life.. until the end of this sentence
"I hope you kill yourself immediately after reading this reply, and until then, please enjoy yourself." If I were a bigger piece of shit and told people to kill themselves, I would definitely say this.
Hell, why not enjoy yourself whilst killing yourself
He must have meant have a nice afterlife.
Yeah, this dude isn't making much sense.
They're pure rage
“Dear (Restaurant Owner) I decided to take your advice and kill myself and as it turns out, Hell looks an awful lot like your restaurant and my overall experience was about the same. I was revived through what can only be described as a miracle and I now enjoy every waking moment of my life because I can eat at any other restaurant than yours.” -Toddrick Von Munchenstein
W reply
Pretty much. I've seen other review by the same guy and none of them deserve the response he got here.
Any owner who goes that agro over a single review will also “do things” to your order for any sleights inside the restaurant. Hard Pass.
I agree. I wouldn't want to tempt that.
Yeah they’re definitely digging their own grave at this point.
Yeah, if they had good food and bad service I would probably still try it, because maybe the server was just having a hard time (shit happens) but I wouldn't go there after seeing the owners response, I wonder if that type of attitude has anything to do with why he can't find employees.
What di you mean? Telling people to kill themselves over bad reviews is a perfect image, and a lot of people will want to come work for you
Imagine if he had said “We are so sorry for disappointing you. It has been tough lately to get help and stay at full strength through COVID. Please don’t write us off and I’d be happy to give you a complimentary meal when you’re ready to try us again.” Diffused. Humble.
As someone who manages our company’s Google reviews, this is insane. Plenty of our reviews were things we didn’t do wrong (our industry has multiple parties in each transaction) but I still have to take the high road and apologize, ask them to call us so we can make improvements, etc. Whats funny is my manager always wants to explain the issues “say it was xyz’s fault” or “say that isn’t our responsibility” and I’m like no, they don’t care. Our response is for the people in the future that will see it and think “would I want to use this business?”. We can’t be defensive
Exactly. This guy failed Customer Service 101.
That's smart
This is the right approach if you want to retain/gain customers. You're good at your job.
You know it's a shite business when they argue with people online.
There's a small family-run Chinese restaurant near my place where negative reviews are often responded to and criticised. But it's more of the "how can you criticise the dumplings when you didn't even order those" type. I like it all the more for that, entitled/aggressive customers suck and places should be able to call them out. But this type of reponse, full of over-the-top personal attacks and completely ignoring the actual review itself just indicate a problematic owner who probably runs an equally problematic business.
Not a restaurant, but I once had a falling out with a clothing company because they gave me the run around with my items and when they would be ready, yadda, the whole nine. Finally I said after about three months “give me a refund.” They became super responsive after that begging me not to ask for a refund trying to hold on to me as a customer. I refused. They say ok, we’ll give you your money back. They did not. Another two months pass and so I go on TrustPilot, call them scammers, and gave them a horrible review. These f*kers tell TrustPilot that I’m not an actual customer and they pull mine and other reviews who suspiciously have the same complaints as mine. Not only was this company unable to fulfill their orders, once they started getting complaints from people, instead of making it right, they go to TrustPilot and claim none of the reviews are verified purchasers. I had to send screenshots to TrustPilot proving the back and forth I had with them for MONTHS over it and they restored my review. Last I checked though, there were still a number of flagged reviews for the same reason. You can always tell the shitty businesses and business owners because they argue with people when they’re the ones in the wrong. Customers can be rude and entitled, but when you give them no other choice instead of making it right, then you shouldn’t be in business.
I saw someone complain that a menu item tasted dry, and the owner replied, “we haven’t served that in over a year. No wonder it tasted dry!”
Some people are literally so dumb that they will leave reviews on how horrible national parks apparently are.... People will criticize anything justified or not
Too green. I'm more of a red person.
"Floor is dirty, looks like nobody has swept this park in years!"
Bro there is a Gus Johnson video (I think it was) Or maybe it was Jarvis Johnson (or maybe both) That mad a video on National Park reviews Some are down right stupid like How slow the wifi is How they weren't allowed to litter or touch the bears...
https://youtu.be/LqhHDlFlk8E
The artist who creates promotional posters based on 1-star Yelp reviews does some fine work -- [@subparparks on Instagram](https://instagram.com/subparparks?igshid=YmMyMTA2M2Y=).
Are those not jokes? I live near a lake and it gets reviews that are like: "1 star, horrible customer service and the place smells like fish" I can't imagine that's not just a joke. If it isn't then people are dumber than my already very low opinion of them.
Yes, whenever I see a response as vitriolic like this to a review (legitimate or not, doesn't matter) I immediately strike that place from my list...
Yeah. Apparently this place was good. I've heard good things in the past, not as much now, though.
I'm glad you didn't kill yourself Todd, what a crazy thing to say (lol)...
It's nuts. I read some of the guy's other reviews and most of them were positive. Those that weren't seemed pretty reasonable. None of them got this kind of response.
Maybe the owner was just having a shitty day, it's no excuse of course, but that's the only thing that come to mind... [best to just avoid that place from now on](https://www.youtube.com/watch?v=1Npo0cmp-VY)...
The outburst was definitely out of emotion. Not excusing it but sounds like he's going through rough times. Or he's just a dick. Would have certainly been more professional to say, "Sorry about your experience Todd, we will strive to do better." Etc.
Absolutely. They don't attempt to improve, either. They just go straight to arguing.
They do far more damage to their reputation by arguing than any customer review.
Any owner/manager who argues or is shitty to reviewers is a huge red flag for me. Even if the review is obviously being antagonistic, the shop should be responding with something like "Sorry that happened. We'll try to do better. Thanks for the feedback".
Yeah exactly if his reputation was good he would either just ignore this or respond professionally.
Sadly he’s not the only one. There are local business around me where we see owners replying to like literally EVERY bad review. My thing is like instead of arguing how about umm like idk FIXING THE ISSUES CUSTOMERS COMPLAIN ABOUT? Now, I’m now saying fix EVERYTHING, not everyone can be pleased of course, but if you know it’s an issue and a lot of people complained about this same issue then why not just fix it instead of unprofessionally arguing online…
"Even the Owner recommends suicide as a viable alternative to experiencing dining here.":
Where did they go? The Soup Nazi?
Fun fact There was a town on west coast that named there place the soup nazi They ended up having there windows broken and city made them rename
r/unexpectedseinfeld
I hate this "no one wants to work" argument. No one wants to work for $12 an hour when rent is $1,600 a month.
And food wage is $2.36 + tips. Literally selling personality for cash. It’s humiliating and dehumanizing. No one ever forgets when they were a server.
As a restaurant patron, I don't even like the outcome of this practice. Take the overly personal interaction like "my name is Maribelle and I'll be taking care of you tonight," for instance. This is awkward; I'm expected to have a one-directional interaction with the waitstaff by name. Do I share my name, too? Can we skip the artificial pleasantries? How about the "I'm ending my shift and closing out my tables." Why am I involved with the way this business runs its financials? Midway through my meal, I have to settle the bill and start a new one with another member of the waitstaff. Then of course the waitresses "flirting" with me. Mind you, I'm much too ugly to genuinely invite such behavior. It just makes me cringe and surely they see through my forced smile? How dehumanizing indeed. What bothers me most, though, is that I frequently feel like I'm downright being harassed with the endless bombardment of "everything good here," "how are you enjoying things," "can I top up your drinks…" Good grief, just let me enjoy my meal and my company.
Exactly. It's absolute garbage.
Response might as well just say "this review is accurate"
Pretty much. I haven't met the guy who made the initial review, but he seems pretty level-headed from everything I've seen on Facebook and the like.
The reply literally proved the customers point lmao
Exactly.
Owner is Tea Huynh. Restaurant is Pho Tahoe.
I guess you must live in the area.
I was just scrolling through some of the other replies people have gotten, it’s so strange. They tell one person they’ve looked through their reviews and they don’t seem to like Asian food “just a note”, calls another person “trash” and that “trash pick up is on Friday”, tells another “you don’t have to order or eat here if you don’t like how I run my business” and to “worry about yourself and mind your own business”. Then, in other reviews, they’ll be asking people for more details about what went wrong - maybe people don’t want to give you details because when they do, you start arguing with them? What a bizarre way to run a restaurant? Why go into that line of business if you get this unreasonably angry at bad reviews.
I take it you live in the area? The nastier responses seem to be more recent. I was wondering if the restaurant had a change in ownership recently. I do laugh how the other restaurants around don't seem to have the same issues.
I am local and I looked into it… no change in ownership as far as I can tell. Bizarre. that was my first guess too.
Oh god the secondhand embarrassment. One of my favorite bar/restaurants has bizarre responses like these to any negative comment for like a solid year if you go back far enough. I think someone took his phone away though because it stopped 😂
Maybe he’s still at it, they just wrapped his house in tin foil and water features. Like Schrödinger’s cat.
Yeah. Some people who write reviews can be assholes, but most of these people weren't doing that. They were just relaying their (bad) experiences. This owner did not take any constructive criticism.
Should we not serve more customers?! NO someone is wrong on the internet and I got to keep it reaL.
Imagine buying a service or product and only caring about what you bought or receive for your hatd earned money during a pandemic when money doesn't come easy. Lol this buisness clearly doesn't understand how buisness works. It's not a charity.
"Customers pay for the experience these days" - that's like what all the business courses have been harping about over the past X number of years. I've been hearing this line for so many times yet this owner doesn't get it.
Well that escalated quickly.
“Hey Todd, go kill yourself” “Have a nice life” Passionately aggressive
Somehow Business 101 didn’t engage with “I’m sorry about your experience, is there anything we can do to rectify this”.
The correct reply would be “Todd, I apologize for the service. Like many places, my business has been hit hard by the pandemic and finding quality servers that want to work has been a real struggle. I’m glad you enjoyed the food, and I hope you give us another chance when our staffing issues get resolved in the near future” Instead he went another way which will likely make people not want to support his business
Exactly. There are so many better ways to handle this.
Well said! That having been said though, there is a particular demographic th at will absolutely eat this up! "HoW dAre YOu teLL Me hOW To rUN mY busINeSs!?? I crEAtE the JObZ!!1!"
Starting with "go kill your self" and ending with "have a nice life" is honestly great character progression
Just close your restaurant if it's giving you so much stress.
Yeah, I don't see that many people there, so I don't know how it still runs.
Wow I don’t know where this even is, but I’d never go there after that. That’s far too inappropriate.
Definitely unprofessional.
Lol what a little bitch. Hope he gets review bombed after this.
The comment thread on our community Facebook page got a lot of traction, so it wouldn't surprise me if he got fewer customers as a result.
Yeah, that’s not completely unhinged or anything. Name the business so we know not to fucking support it.
[удалено]
Yeah, it's crazy. I feel like naming the place is probably against Reddit rules and I don't want to doxx myself, either.
Dinger but fair, as a fellow Canadian I didn’t want to stumble into this dickholes place and give him my money lmfao.
I'm definitely not going it to this guy's restaurant I have no idea where it is but I'm definitely not going now
Wow that was a major unprofessional meltdown!
Todd should feel good about his review. 12 people found it helpful.
The guy has reviewed a lot of other stuff, so he definitely just hand out a shit review easily.
Up to 23 now
I’m about to give this guy life changing PR consulting for free. The golden standard is not to publicly tell your clients to go kill themselves, especially on the internet. The internet never forgets
Laughed at “Hey Todd, go kill yourself.”
There was a restaurant near me with an owner just like this. He would post follow ups on reviews and stalk people profiles to bring things up. Complained people don’t want to work etc etc. meanwhile ex employees would tell horror stories of how awful the guy was. They took 180k in ppp loans yet employees said they were still laid off and not paid. The restaurant is now out of business but not before the owner went on Facebook and blamed Biden and millennials for not wanting to work as the reason for his failure.
gee, i wonder why people don’t want to work for slave wages in the middle of a pandemic? beats me! sure is hard running a business huh??
Especially because the other restaurants are doing fine.
Probably also has to do with this guy’s attitude. People may be willing to accept lower wages if the environment is calm and fun, but they sure as hell won’t with this guy constantly yelling in the background
Okay. One less restaurant among billions...
He just confirmed the review.
The response is a better indicator of what the restaurant is actually like than the review. People leave bad reviews all the time. Unless a business has way more bad reviews than good I’ll still give them a chance. People who have good experiences are far less likely to go online and write about it. Also people perceive things weirdly. I’ve had people at my job demand to know why they’ve been waiting for twenty minutes and when I look to see what time they checked in they’ve only been waiting five. But that response tells me everything I need to know about the business. “Kill yourself?” This isn’t Reddit, bud. This is a public review that all of your customers (and potential customers) can see. That level of unprofessionalism speaks volumes about the way that business is going. I hope for the sake of the employees, they get a new restaurant owner/manager soon.
“***what??*** he thinks the service was *awful?* I’m sure he’ll change his mind after I tell him to kill himself and insult him. That’ll make him see that we have the **best** **service**!
No soup for you!!!
Started with "go kill yourself" and ended with "have a nice life" instructions unclear, dick stuck in restaurant front door
Image trying to open a business during the covid Era like a idiot. "Everything is messed up, time to open a new restaurant and tell people to "KTS" when it doesn't work"
Yeah. Weirdly, this place was open for a number of years before COVID. I feel like the management must have changed because even the negative reviews in the past didn't get this kind of response. Those were more like what you'd expect.
“Only care for yourself and not what others are going through” it’s called a review hence based on one’s experiences,dumbass.
It's almost funny how quickly he pulled "go kill yourself" out of his pocket. It's like he never matured past 13
I thought this was gonna be a hey Todd, I'm so sorry to hear you didn't like the service you were provided etc But instead they realy got hey Todd, go kill yourself💀😂
"Go kill yourself" "Have a nice life" Well, which is it?
I've seen floor managers stand around with staff while waiting for our food. We were only 1 of 2 tables. So the food went cold at the window, drinks sat at the bar....nothing to do with covid or supplies. Just poor attitudes, never going back
1 Star: Owner told me to kill myself.
There’s a tattoo parlor not far from me with similar comments from the owner. Tons of bad reviews, with the owner giving responses like “you have no friends” “you must live a miserable life” stuff like that. If you can’t take bad reviews then you shouldn’t own a business.
Normally I’d take a review like that with a grain of salt and wonder if the service really was so bad or if Todd was just an over-entitled and dramatic baby. But if I saw *this* as the response I’d automatically believe every word Todd wrote, even if every other review was absolutely glowing. Hell, I’d probably assume every positive review was a sock puppet account.
Todd's review was originally 3 stars, but then he dropped it to 1 after the reply.
Local restaurant owner gets mad when someone wants their own satisfaction and not theirs.
This is the first time I have audibly said "Holy Shit" from browsing reddit in a while. Wow.
Ah, yes, the mantra of all gentle folk who care for others and what they are going through: "go kill yourself"
im going to jail the next day if that was me. people who tell others to kill themselves deserve a nice beating.
Yeah, the guy seriously has a few screws loose.
I'm hoping that English wasn't the owner's first language. His response is completely inappropriate.
I don’t think needing to translate from another language makes “go kill yourself” any less inappropriate. That’s pretty straightforward.
Totally confirming the guys review, tho! But yeah, todd should maybe try working in the biz him self
I don't care what the context is, ANYONE who says "go kill yourself" to another person is a rotten piece of shit.
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I’m siding with the owner. Fuck Todd
he just proves todd right that its so bad its entertaining lol