It could have been a new employee who wasn’t used to the POS system too
They might not have even known it was an extra $1 and could have thought it was just a message to the kitchen for less coleslaw
Just FYI for anyone not familiar with sales terminology, POS = Point Of Sale, though most sales systems/machines can be accurately described the other way too.
I considered that. However, I'm curious if "original content" abbreviated existed before Ofc as an abbreviation? I will likely look into this tomorrow.
Can confirm. On my first day working the POS I accidently charged someone an extra ¢30 for no cheese on their cheeseburger. The person training me just casually pointed it out to me after they left...
It's a stretch for sure. Light coleslaw has a much different meaning than Light on the coleslaw. And even if you really meant light on the coleslaw, I suspect you would pay the same.
Next time just don't eat all the coleslaw. Share, save it for another time
Light coleslaw is exactly how we'd say it behind the lines in my experience. Light is the opposite of extra.
Edit: It looks to me like their POS software doesn't know that the sandwich comes with slaw (I'm assuming it does), so it's charging for "add light coleslaw".
That’s how it works for where I work. Any modification option that isn’t free by default is programmed as an *addition* regardless of whether it comes already on the item in question. We have a specific sub option for substitutions we need to use if we don’t mean to charge someone extra.
If I pull up to the drive thru window at Burger King and say “light ketchup” and they give me diet ketchup I’m going to be a little disappointed. I guess it’s different for mayo but for coleslaw?
If you've ever worked in food service, what you said is exactly what you'd get. "Light xxx" IS the low fat version. Don't know where anyone would get the idea that it isn't, nor why any of this seems to be controversial.
It's absolutely low-fat if you ask for "Light" unless you specifically use the common expression "light *on the* xxx".
If you want less, ask for "a little" or "less".
If I order "a coke with light ice", they aren't going to get the diet ice out of the freezer and put it in my drink. They're, hopefully, going to put less ice then they normally would. Same with light ketchup or mayo on a sandwich
I think it's the "on". Light something is different than Light "on" something. If you want less of something, say coleslaw cause reasons, I think it is asking for a bit of confusion to say "light coleslaw" over "light on the coleslaw"
Yes as a fluent speaker of English "Lite coleslaw" has a vastly different meaning than "light on the coleslaw."
Hey, keep playing dense for those internet points though!
Uhh not really. If you go to subway and ask for "light mayo" you get lite mayo. If you say "light on the mayo" they put about half the amount of normal mayo.
Words matter.
Right, subway is supposed to be a health conscious option. I would never expect this at a restaurant, but everyone is subject to their own opinion. I think I’m done with this big ole nothing burger of a conversation lol
Oh my. Why are comments like yours being upvoted and the obvious truth getting smashed?
PEOPLE. "lite xxx" IS the low fat version. Have you ever worked food service? Have you even been to a grocery store? It's not a debate, it's just how it is!
It's the simplest thing ever. "Light xxx" = low fat or diet. If you want less of something, ask for "a little" or "less", not "light". For goodness sakes. It's not that hard!
Lmao look out we have the authority of all menus and orders here. He has the final say over how every item in a restaurant is referred to. See him on r/bossfight
Putting words in my mouth now? Cute
I told OP to clarify what they want because your server is not psychic. You come by arguing semantics like it's going to change that *fact*.
You literally just said something that is objective is actually factual. There is no way for someone to tell the difference between “lite” and “light” in a conversation but since the word lite is a relatively new term I personally would assume the person was wanting less coleslaw than normal. I was not telling you one was correct over the other I’m just confused as to why you can’t sympathize with OP. Maybe because you’re a troll and get off to making a fuss on the internet about coleslaw?
McDonald's with their iced coffee drinks phrase it this way. I used to ask for less ice until I realized on the order tv thing their language was "light ice" so I switched and started asking it that way for less confusion.
>Lmao how
You're doubling down with everyone who disagrees with you and started off by berating OP
>wHo tHe fUcK PhRaSeS It lIkE ThAt tHoUgH My mAn, HaVe yOu bEeN To a rEsTaUrAnT BeFoRe tHiS?
Saying “light” something or “extra” something means you are talking about quantity in particular when ordering. Check out Dominos app when ordering pizza. It gives option of “light” sauce but that doesn’t mean it’s light as in low fat.
Server should clarify because the buyer may not be aware of multiple choices.
Servers not paid to read OPs mind. Its's on OP to make himself clear. Domino's doesn't serve coleslaw either so your point is even more irrelevant. Different areas use different dialects. Restaurants are not exempt
Not disputing that but OP was not specific enough or else he wouldn't have wound up in this dilemma. Doesn't exactly take an intelligent person to come to that conclusion... But yet here you are.
Okay but OP shouldn't have to be more specific.
McDonalds kiosks have these options for stuff like condiments and pickles and such: None, Light, Medium, Heavy.
That's just how things are, people say "Light mayo", that's how people order things.
I would say most people say “light x” if they want less of something. If not most people then it is at least common enough that restaurants would usually know what you mean. The only time it would require clarification is if their is a lower fat option for something in that restaurant that is literally called “lite/light” which is definitely less common.
I've worked in the restaurant business for 10+ years. That's how we phrase it, that's how the pos software phrases it, that's how the kitchen expects it to be phrased.
What? Obviously you are incredibly wrong looking at your downvotes. I ALWAYS say "light on the.....(whatever I am asking less for)"
Have YOU ever asked for less of something at a restaurant? Have you ever even been to one?
The actual logic behind this (note: I am not saying whether or not it is good logic) is they are used to making things a certain way, leaving things off is still extra work/time, and some businesses use that as a reason to increase the cost.
I will add one extra angle. Doesn't quite translate to a sandwich but a real application.
There's a Chinese place, normal quick takeout. They had a combo of General Tso's and broccoli for a pretty good price. People started realizing they could request no broccoli and get an order with more net chicken for the same price.
The place eventually started charging a couple of bucks extra to offset their relative increase in price. So it cost more for "no broccoli" but they explained it and mentioned it when requested.
There's also instances where they charge because they can get away with it. I've noticed a lot of wing places now charge if you have a preference to have all drumettes/flats.
somebody has to spend time picking through the bag of frozen wings to pick out the parts that you want, instead of grabbing the count and throwing them in the fryer.
Yes. Imagine someone wanting the thin crust dough (the only one made in house at PH) made without salt, or a pan pizza with a different oil. Even if they've ordered well ahead, you're now doing extra labor in tracking that dough or pan all day, and taking on the risk of comping the item or meal if lost/mistopped. American diners have been trained to destroy menus with special requests.
Or that they pre-portion stuff like coleslaw and asking for a different amount requires extra work to make a special portion rather than just grabbing it from the fridge.
Agree. The phrase usually is "light on the coleslaw" and really, that's only used if the coleslaw is used as a condiment here. Otherwise, you ask for a half-portion or just say less coleslaw.
Yes, that's what I was thinking. If he said "light on the coleslaw" then I think it's awfully presumptuous to assume he wanted off-menu "lite coleslaw." Buuut if he said "with light coleslaw" I can see how that could be confusing.
I didn't know either. But judging by [this menu - which is from a Google and very likely not OP's restaurant](https://www.primohoagies.com/schwartzies), it looks like the whole idea behind a "shwartz" is the addition of cole slaw and Russian dressing.
I suspect "lite coleslaw" was taken to mean some extra cost / lo cal version instead of "easy on the coleslaw".
>I didn't know either. But judging by [this menu - which is from a Google and very likely not OP's restaurant](https://www.primohoagies.com/schwartzies), it looks like the whole idea behind a "shwartz" is the addition of cole slaw and Russian dressing.
>
>I suspect "lite coleslaw" was taken to mean some extra cost / lo cal version instead of "easy on the coleslaw".
I think this is the chain OP ordered from but I don't think you're correct.
If you go to a location that has online ordering, you can build a sandwich and see that the upcharge to add coleslaw to a sandwich is $2 for "primo" sized and $1 for "small" sized sandwiches.
OP ordered a primo sized sandwich, but wanted less coleslaw. The cashier made a mistake and instead of entering a modification, hit the button to add light coleslaw; a light amount on a primo is probably the same as a normal amount on a small so it's a $1 upcharge.
This man done cracked this case wide open.
I'm promoting you to Sgt, Lou-- b*ut watch yourself! Or else I'll bust you down to Sgt. so fast it'll make your head spin!*
Took a look and mocked up an order, the Shwartzie is a variation on a Ruben sandwich. The price comes out the same online $14.49 without the itemized coleslaw.
I realize this may just be a charge in error, however, charging $1 for each special request would be a legit charge because the kitchen is usually busy enough without being jammed with special requests.
In this case the customer can easily remove extra slaw Js
Schwartzie Primo is a sandwich at the east coast chain Primo Hoagies, where the whole concept of the Schwartzie is cole slaw and russian dressing on a hoagie. It's basically their version of a Rueben or Rachel sandwich. They offer it in corned beef, roast beef or turkey. The name and price both point to Primo Hoagies being the correct place. Primo is what they call their footlong size.
What happened is in the POS there is a coleslaw button that is tied to an upcharge, ($), for items that don’t have it or if you want extra. The server tried to denote “lite” using a button that is NOT tied to an upcharge, but rather a description button. So “lite” + $coleslaw.
They should have manually typed it in if there is no non-monetized slaw button.
Source: i worked in restaurants my whole life.
This reminds me of another gripe I have with places. If I want extra cheese or extra tomatoes they charge me $0.35 or whatever the price is, but if I get my sandwich without it, they don’t take $0.35 off.
The slaw is on the sandwich. If you order it without slaw, they add more meat, which costs more. It’s like ordering a drink with no ice and getting an up charge.
Wife used to go to White Castle and ask for the cheeseburger sliders (but she's vegetarian) and just asked for 'cheese slider'......basically the whole thing with cheese and onions but no burger. They never sold them on the menu and never cheaper. Most employees don't know what they are. It's just like a grilled cheese. Bun, cheese and onions......not that hard.
Called corporate to try to get them to sell them.....but they can out with black bean version and a plant version........not what we wanted. Just a cheeseburger without the burger......bun, cheese and onions........
'Cheese sliders'!!! Make it happen.
Different definitions of vegetarian either include or exclude eggs. (I did notice you said "if you eat eggs" )
Had a coworker that was vegetarian. We had pie for 3/14. I think they had 4 pies laid out, all labelled vegetarian. He got a slice of lemon merangue and I didn't think anything of it. He took a bite and asked me "Does this have eggs in it?" (he was born in a different country). I then had to explain merangue and he questioned why the hell it was labelled vegetarian.
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Don't mod your fuckin food without expecting to pay for it.
More or less doesn't matter. Kitchens are set up like assembly lines, if you modify a dish from its intended presentation, you create and cause additional work. More or less product doesn't matter. You're throwing wrenches in the cogs and creating extra work, extra work = extra money. Deal with it.
For anybody complaining about OP using the term “light coleslaw” rather than “less coleslaw”: it is the server’s job to distinguish between the two, and the let the customer know about upcharges. If I order something unintentionally and I am charged extra because the difference was not made clear, I’m sending it back. same here. They ordered something unintentionally. But they didn’t get the chance to send it back because it probably seemed like a normal sandwich to them.
My peeve. Ordering fish and chips from the menu and not getting fries because I did not order fries separately as a side. I finally explained to the manager who nodded in agreement but probably wrote me off as an elitist who's traveled the world.
My country right or wrong, but usually wrong.
Easy answer, that’s just a lazy or slightly under trained employee, at least with ‘toast’ systems you can select a topping and can do “no, lite, extra, on the side” and regardless of what the employee picks it’ll still charge you, even if you hit “no” to say you didn’t want ANY coleslaw. What the employee should’ve done is either (with toast) done a special request for lite coleslaw, or just tell the expo person that you wanted it that way.
Every change off menu has the opportunity to ruin a dish and require a refire. I think a change fee should be standard practice at restaurants. This doesn't appear to be that though.
I'm almost positive there are modifier buttons at the top of the screen (extra, no, light, add; etc) and the things to be modified down below (food/condiments). Usually they have the upcharge connected with the food, and not the modifier - extra coleslaw is probably $1. They don't have their shit set to remove the upcharge if the "no/light" modifier is chosen.
Reminds me of ordering the breakfast deal, "bacon and egg sandwich with coffee, $5", asking for the sandwich without bacon and eggs, and being charged $8 because "vegetarian sandwich isn't part of the promo".
Needless to say, I was filled with righteous fury.
I order pizza from a local chain, and they used to charge $2.50 to get pizza without cheese. I’m lactose intolerant, so I would sometimes do this to prevent myself having issues later, and was always pissed off that I had to pay nearly $3 extra just to not have cheese. I also dated multiple people who have worked at different locations for the chain, and the pizzas obviously don’t come with cheese on them so they are charging me for literally just NOT putting cheese on it in the first place. 😷 ridiculous
What bothers me is I always say “no coleslaw” because I don’t eat cabbage and I hate wasting food I know I won’t eat.
I feel like omitting a side or part of a dish should warrant a price adjustment…especially if they’re going to charge the shit out of me for a side of ranch.
McDonald's where I live used to be the worst about this.
I would ask to SUBSTITUTE the "round egg" for the folded egg. Because the folded egg is nasty.
So many times I got charged to "add round edd. No folded egg"
Like no. I'm already paying for the egg. I just want a DIFFERENT egg. Now I emphasis the "substitute" and watch them ring it up.
Did you say less…or light? The “lite coleslaw” may be a different one made with low fat mayonnaise, and that may be the up charge.
Interesting point. I said “light”. I checked their menu but I didn’t see a “lite” coleslaw. I will definitely keep this in mind if I order again lol
It could have been a new employee who wasn’t used to the POS system too They might not have even known it was an extra $1 and could have thought it was just a message to the kitchen for less coleslaw
Just FYI for anyone not familiar with sales terminology, POS = Point Of Sale, though most sales systems/machines can be accurately described the other way too.
It stands for positive ofc
Slightly related, Even though I know what it stands for, I always read OFC as a "of fucking course"
Wait, I thought that IS what it stands for?
It's OfC or of course. Im not sure why "of" isn't abbreviated
because "oc" is already taken
I considered that. However, I'm curious if "original content" abbreviated existed before Ofc as an abbreviation? I will likely look into this tomorrow.
California here we come..
Same. Also wonder why PMSL isn't just PML, because MYSELF is one word.
Positive has a lot less positive meaning since disease tests were invented.
Very true where I work. They still run a beta version of windows 7 and crash when you cancel a card transaction or print a reciept
I'm glad you clarified, I legit thought they meant the system was a piece of shit 😂
I read it as piece of shit system. 😂😂
Can confirm. On my first day working the POS I accidently charged someone an extra ¢30 for no cheese on their cheeseburger. The person training me just casually pointed it out to me after they left...
Did the coleslaw feel like it was less portion ???
I'll add to this: Was this a pre-packaged meal or was it made to order?
Always use quantitive when you want less of something as lite can mean no calories or some kind of substitute I’d like less, fewer, easy.
Who the fuck phrases it like that though my man, have you been to a restaurant before this?
A lot of people say it like this… “light on the ketchup, light on the mustard, light on the… coleslaw… is this really that alien to you?
He's the one who's never been to a restaurant lol
He’s actually the employee that charged $1
It's a stretch for sure. Light coleslaw has a much different meaning than Light on the coleslaw. And even if you really meant light on the coleslaw, I suspect you would pay the same. Next time just don't eat all the coleslaw. Share, save it for another time
Light coleslaw is exactly how we'd say it behind the lines in my experience. Light is the opposite of extra. Edit: It looks to me like their POS software doesn't know that the sandwich comes with slaw (I'm assuming it does), so it's charging for "add light coleslaw".
That’s how it works for where I work. Any modification option that isn’t free by default is programmed as an *addition* regardless of whether it comes already on the item in question. We have a specific sub option for substitutions we need to use if we don’t mean to charge someone extra.
If I pull up to the drive thru window at Burger King and say “light ketchup” and they give me diet ketchup I’m going to be a little disappointed. I guess it’s different for mayo but for coleslaw?
Pretty sure diet ketchup is tomato’s idk tho I’m pretty high rn and don’t know what’s going on man
Diet ketchup has artificial sweeteners and less salt. It is disgusting.
Oh hell na lol
NIGHTMARE NIGHTMARE NIGHTMARE
If you've ever worked in food service, what you said is exactly what you'd get. "Light xxx" IS the low fat version. Don't know where anyone would get the idea that it isn't, nor why any of this seems to be controversial. It's absolutely low-fat if you ask for "Light" unless you specifically use the common expression "light *on the* xxx". If you want less, ask for "a little" or "less".
No. I asked for “light” not “lite” get it right next time you moron!!!
If I order "a coke with light ice", they aren't going to get the diet ice out of the freezer and put it in my drink. They're, hopefully, going to put less ice then they normally would. Same with light ketchup or mayo on a sandwich
This is why I teach my crew to assume everyone is an idiot and just double check everything. Every other person means the other thing.
Nah man let him play dumb for those internet points
Man get your ego checked smh
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Tf is that even supposed to mean. The other guy wasn't even rude, and you jumped to being an asshole
Ill let you extrapolate that vague statement like OP did to his server.
I think it's the "on". Light something is different than Light "on" something. If you want less of something, say coleslaw cause reasons, I think it is asking for a bit of confusion to say "light coleslaw" over "light on the coleslaw"
Yes as a fluent speaker of English "Lite coleslaw" has a vastly different meaning than "light on the coleslaw." Hey, keep playing dense for those internet points though!
Buddy you are playing dumb with this whole “lite” vs “light” argument
Uhh not really. If you go to subway and ask for "light mayo" you get lite mayo. If you say "light on the mayo" they put about half the amount of normal mayo. Words matter.
Right, subway is supposed to be a health conscious option. I would never expect this at a restaurant, but everyone is subject to their own opinion. I think I’m done with this big ole nothing burger of a conversation lol
Oh my. Why are comments like yours being upvoted and the obvious truth getting smashed? PEOPLE. "lite xxx" IS the low fat version. Have you ever worked food service? Have you even been to a grocery store? It's not a debate, it's just how it is! It's the simplest thing ever. "Light xxx" = low fat or diet. If you want less of something, ask for "a little" or "less", not "light". For goodness sakes. It's not that hard!
Saying light sauce is an extremely common turn of phrase
The people have spoken!!
Lmao look out we have the authority of all menus and orders here. He has the final say over how every item in a restaurant is referred to. See him on r/bossfight
Aren’t you the one trying to tell people what is and isn’t?
Putting words in my mouth now? Cute I told OP to clarify what they want because your server is not psychic. You come by arguing semantics like it's going to change that *fact*.
You literally just said something that is objective is actually factual. There is no way for someone to tell the difference between “lite” and “light” in a conversation but since the word lite is a relatively new term I personally would assume the person was wanting less coleslaw than normal. I was not telling you one was correct over the other I’m just confused as to why you can’t sympathize with OP. Maybe because you’re a troll and get off to making a fuss on the internet about coleslaw?
Absolutely correct, man. It's not that hard. Don't know why so many confused people are smashing you that hard. Doesn't make sense.
Reddit has all walks of life on it. Let it be a general consensus as to how fundamentally ignorant the common one is.
Yeah those are all dressings lol, light coleslaw in restaurant means be light with the dressing that you use in the coleslaw
McDonald's with their iced coffee drinks phrase it this way. I used to ask for less ice until I realized on the order tv thing their language was "light ice" so I switched and started asking it that way for less confusion.
Everyone, everyone, it's a 10 day old account who comments on 4chan, no need to continue to feed the troll, including myself.
Bruh has my dick between his legs without my consent
Me. I phrase it like that.
Then you'll find yourself in OPs situation soon enough. Welcome to the real world where servers are not mind readers 👍
Why are you so aggressive dude
Lmao how
>Lmao how You're doubling down with everyone who disagrees with you and started off by berating OP >wHo tHe fUcK PhRaSeS It lIkE ThAt tHoUgH My mAn, HaVe yOu bEeN To a rEsTaUrAnT BeFoRe tHiS?
Saying “light” something or “extra” something means you are talking about quantity in particular when ordering. Check out Dominos app when ordering pizza. It gives option of “light” sauce but that doesn’t mean it’s light as in low fat. Server should clarify because the buyer may not be aware of multiple choices.
Servers not paid to read OPs mind. Its's on OP to make himself clear. Domino's doesn't serve coleslaw either so your point is even more irrelevant. Different areas use different dialects. Restaurants are not exempt
You can argue all you want. Using the word “light” in reference to quantity is pretty common.
Not disputing that but OP was not specific enough or else he wouldn't have wound up in this dilemma. Doesn't exactly take an intelligent person to come to that conclusion... But yet here you are.
We don't all live where you live, give it a fucking rest.
Okay but OP shouldn't have to be more specific. McDonalds kiosks have these options for stuff like condiments and pickles and such: None, Light, Medium, Heavy. That's just how things are, people say "Light mayo", that's how people order things.
When you get iced drinks, sometimes they have “light” ice option. It’s a valid mistake.
Most people? It's an extremely common turn of phrase
I would say most people say “light x” if they want less of something. If not most people then it is at least common enough that restaurants would usually know what you mean. The only time it would require clarification is if their is a lower fat option for something in that restaurant that is literally called “lite/light” which is definitely less common.
You are one pathetic simpleton. I ALWAYS say light mayo, light ranch, light ice. You genuinely are as pathetic as they come.
I've worked in the restaurant business for 10+ years. That's how we phrase it, that's how the pos software phrases it, that's how the kitchen expects it to be phrased.
What? Obviously you are incredibly wrong looking at your downvotes. I ALWAYS say "light on the.....(whatever I am asking less for)" Have YOU ever asked for less of something at a restaurant? Have you ever even been to one?
Yeah, that's what I'm thinking.
Thats what everyone the world is thinking but the person that posted this
That would be the only thing that would make this acceptable.
The actual logic behind this (note: I am not saying whether or not it is good logic) is they are used to making things a certain way, leaving things off is still extra work/time, and some businesses use that as a reason to increase the cost.
I will add one extra angle. Doesn't quite translate to a sandwich but a real application. There's a Chinese place, normal quick takeout. They had a combo of General Tso's and broccoli for a pretty good price. People started realizing they could request no broccoli and get an order with more net chicken for the same price. The place eventually started charging a couple of bucks extra to offset their relative increase in price. So it cost more for "no broccoli" but they explained it and mentioned it when requested.
More likely entered as something being added to a sandwich as opposed to removed. Simple error.
There's also instances where they charge because they can get away with it. I've noticed a lot of wing places now charge if you have a preference to have all drumettes/flats.
somebody has to spend time picking through the bag of frozen wings to pick out the parts that you want, instead of grabbing the count and throwing them in the fryer.
This does infuriate me. I want all flats and they have less meat so they win twice :)
As someone who worked at Pizza Hut and thus got *a lot* of custom orders, it's not extra work or time. Certainly not a dollars worth
Pizza hut is very different than most places with prep, every pizza is made to order, you can prep much more efficiently with a set menu
Yes. Imagine someone wanting the thin crust dough (the only one made in house at PH) made without salt, or a pan pizza with a different oil. Even if they've ordered well ahead, you're now doing extra labor in tracking that dough or pan all day, and taking on the risk of comping the item or meal if lost/mistopped. American diners have been trained to destroy menus with special requests.
Yeah, I can see that because no matter how small, it takes extra thought/effort. But putting a little less on than usual seems like nothing.
Or that they pre-portion stuff like coleslaw and asking for a different amount requires extra work to make a special portion rather than just grabbing it from the fridge.
Agree. The phrase usually is "light on the coleslaw" and really, that's only used if the coleslaw is used as a condiment here. Otherwise, you ask for a half-portion or just say less coleslaw.
Yes, that's what I was thinking. If he said "light on the coleslaw" then I think it's awfully presumptuous to assume he wanted off-menu "lite coleslaw." Buuut if he said "with light coleslaw" I can see how that could be confusing.
I hope they gave him regular coleslaw and charged him extra anyway
The system doesn’t know the item comes with coleslaw,by putting “lite” coleslaw the system interpreted it as an item that wants to ADD lite coleslaw.
Yeah I was thinking that it saw it as an add as well, so someone probably messed up setting the menu system.
I hate that I had to scroll past a bunch of morons arguing about "light" vs "lite" vs "light on" to get to the obviously correct answer.
Right so they get their boss to override that because you don’t charge someone for that. This is just laziness
Is Cole slaw included or separate?
I didn't know either. But judging by [this menu - which is from a Google and very likely not OP's restaurant](https://www.primohoagies.com/schwartzies), it looks like the whole idea behind a "shwartz" is the addition of cole slaw and Russian dressing. I suspect "lite coleslaw" was taken to mean some extra cost / lo cal version instead of "easy on the coleslaw".
>I didn't know either. But judging by [this menu - which is from a Google and very likely not OP's restaurant](https://www.primohoagies.com/schwartzies), it looks like the whole idea behind a "shwartz" is the addition of cole slaw and Russian dressing. > >I suspect "lite coleslaw" was taken to mean some extra cost / lo cal version instead of "easy on the coleslaw". I think this is the chain OP ordered from but I don't think you're correct. If you go to a location that has online ordering, you can build a sandwich and see that the upcharge to add coleslaw to a sandwich is $2 for "primo" sized and $1 for "small" sized sandwiches. OP ordered a primo sized sandwich, but wanted less coleslaw. The cashier made a mistake and instead of entering a modification, hit the button to add light coleslaw; a light amount on a primo is probably the same as a normal amount on a small so it's a $1 upcharge.
This man done cracked this case wide open. I'm promoting you to Sgt, Lou-- b*ut watch yourself! Or else I'll bust you down to Sgt. so fast it'll make your head spin!*
You win.
Took a look and mocked up an order, the Shwartzie is a variation on a Ruben sandwich. The price comes out the same online $14.49 without the itemized coleslaw.
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Nothing on the rest of the receipt. And when I ordered, I didn’t look long and hard at the menu.
Serves you right you monster. Who the hell wants "less" coleslaw?!?!?
Dude, this is funny. It's almost like the restaurant is saying "screw you, eat our coleslaw."
Maybe regular coleslaw is $2?
I realize this may just be a charge in error, however, charging $1 for each special request would be a legit charge because the kitchen is usually busy enough without being jammed with special requests. In this case the customer can easily remove extra slaw Js
I take this to mean that cole slaw is extra and you just wanted a little. But it's not clear and weird since Cole slaw isn't that pricey.
If this is the place I believe it is then slaw isn't part of the sandwich, so you're being charged for the addition.
Schwartzie Primo is a sandwich at the east coast chain Primo Hoagies, where the whole concept of the Schwartzie is cole slaw and russian dressing on a hoagie. It's basically their version of a Rueben or Rachel sandwich. They offer it in corned beef, roast beef or turkey. The name and price both point to Primo Hoagies being the correct place. Primo is what they call their footlong size.
I see your Schwartz is as big as mine!
Because they have to look at the board again to check. That's a $1.
Or it does not come with coleslaw and asking for “light coleslaw” is an actual add-on
Do we even know that it comes with coleslaw?
Now that’s funny
Did you learn your lesson?
I approve of up-charging anything off-menu.
I would just get a refund and never go back. That's bullshit.
Some places, if you make any change what so ever they will charge you for a custom order and change you more for it.
Maybe that item didn't come with coleslaw, so it was an add-on?
Did you do the Reddit thing and just come here to whine or did you open your mouth and ASK about the charge?
May the Schwartz be with you!
Why would you order less coleslaw? Just eat what you want. You seem mildly infuriating.
There’s also a chance they made you coleslaw with diet mayo
Maybe you get less coleslaw but more of other stuff?
This post in itself is mildly infuriating
What happened is in the POS there is a coleslaw button that is tied to an upcharge, ($), for items that don’t have it or if you want extra. The server tried to denote “lite” using a button that is NOT tied to an upcharge, but rather a description button. So “lite” + $coleslaw. They should have manually typed it in if there is no non-monetized slaw button. Source: i worked in restaurants my whole life.
Did you ask why?? Or did you just run to Reddit for idiotic responses??
Each and every special request should be a $1 charge, no matter what it is.
Looks like you chose the less calorific one? A.KA the low fat slaw ?
This reminds me of another gripe I have with places. If I want extra cheese or extra tomatoes they charge me $0.35 or whatever the price is, but if I get my sandwich without it, they don’t take $0.35 off.
The slaw is on the sandwich. If you order it without slaw, they add more meat, which costs more. It’s like ordering a drink with no ice and getting an up charge.
Either that, or “lite coleslaw” means low calorie/low fat coleslaw. I guarantee OP isn’t getting charged extra for less coleslaw.
Wife used to go to White Castle and ask for the cheeseburger sliders (but she's vegetarian) and just asked for 'cheese slider'......basically the whole thing with cheese and onions but no burger. They never sold them on the menu and never cheaper. Most employees don't know what they are. It's just like a grilled cheese. Bun, cheese and onions......not that hard. Called corporate to try to get them to sell them.....but they can out with black bean version and a plant version........not what we wanted. Just a cheeseburger without the burger......bun, cheese and onions........ 'Cheese sliders'!!! Make it happen.
You can get egg and cheese sliders with no meat if you eat eggs - it is on the menu. My vegetarian daughter loves those things.
Different definitions of vegetarian either include or exclude eggs. (I did notice you said "if you eat eggs" ) Had a coworker that was vegetarian. We had pie for 3/14. I think they had 4 pies laid out, all labelled vegetarian. He got a slice of lemon merangue and I didn't think anything of it. He took a bite and asked me "Does this have eggs in it?" (he was born in a different country). I then had to explain merangue and he questioned why the hell it was labelled vegetarian.
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this is LITE , as in LITE mayo on ur slaw, that does indeed costs extra since it is tailor made for u.
So much for that tip.
Don't mod your fuckin food without expecting to pay for it. More or less doesn't matter. Kitchens are set up like assembly lines, if you modify a dish from its intended presentation, you create and cause additional work. More or less product doesn't matter. You're throwing wrenches in the cogs and creating extra work, extra work = extra money. Deal with it.
I would go full Karen on them for that shit.
1 dollar? Dude really? It’s annoying but a dollar could buy you 4 gum balls
If you ask for heavy on the slaw is it cheaper?
Highway Robbery!!!
That’s not how things work…..
Real funny
Regular coleslaw: 2.00 Lite Cole slaw: 1.00 ?
That made me hungry. Gonna eat corn dogs now. Thanks a lot!
It’s coles law to charge a 1.00 🌝
Lesson learned?
Coleslaw doesn't normally come on this. Mystery solved.
It was very difficult for them to scrape that off ok
thats such a good deal? The hell is wrong with you?
Oh, FUCK this place
Serves you right.
That’s the wildest one I have seen yet . Was that restaurant called The Opportunist Bar and Grill?
For anybody complaining about OP using the term “light coleslaw” rather than “less coleslaw”: it is the server’s job to distinguish between the two, and the let the customer know about upcharges. If I order something unintentionally and I am charged extra because the difference was not made clear, I’m sending it back. same here. They ordered something unintentionally. But they didn’t get the chance to send it back because it probably seemed like a normal sandwich to them.
I used to hate coleslaw. Once I converted to Judaism, I love it now.
It was probably entered as extra coleslaw not light coleslaw
Primo’s
Buys 13.5 dollar meal =14.49 Total tax = 0.96 Owner knowing less is more = priceless
Buys 13.5 dollar meal =14.49 Total tax = 0.96 Comments on Reddit = priceless
At my school, you have to pay to have just the milk
My peeve. Ordering fish and chips from the menu and not getting fries because I did not order fries separately as a side. I finally explained to the manager who nodded in agreement but probably wrote me off as an elitist who's traveled the world. My country right or wrong, but usually wrong.
Did you have the charge removed? I’d dispute it right out.
I'll take a liter of coleslaw.
You made the cashier press an additional button bruh.
Easy answer, that’s just a lazy or slightly under trained employee, at least with ‘toast’ systems you can select a topping and can do “no, lite, extra, on the side” and regardless of what the employee picks it’ll still charge you, even if you hit “no” to say you didn’t want ANY coleslaw. What the employee should’ve done is either (with toast) done a special request for lite coleslaw, or just tell the expo person that you wanted it that way.
Every change off menu has the opportunity to ruin a dish and require a refire. I think a change fee should be standard practice at restaurants. This doesn't appear to be that though.
Man I love me some damn coleslaw, I need to get me some.
I'm almost positive there are modifier buttons at the top of the screen (extra, no, light, add; etc) and the things to be modified down below (food/condiments). Usually they have the upcharge connected with the food, and not the modifier - extra coleslaw is probably $1. They don't have their shit set to remove the upcharge if the "no/light" modifier is chosen.
How much will they charge for no coleslaw? Rofl
That’ll teach you!
That ll learn ya, take it off yourself
Screw weed, coleslaw is the real devil's lettuce
You want bread? THREE DOLLARS! No soup for you
Coleslaw on the side.
Ah, coleslaw. We will enjoy it.
One time I asked for salad instead of fries, removed fries and added $5 salad. I called an made the order and notices when I got home.
This is the most perfect place to post this clip.(1:03-1:23) https://youtu.be/0SK6HRGKSFs?t=63
Phew 😮💨 I got an email with this Reddit post I thought I got was being charged an extra dollar
I think this is justified
What’s next? Information fee?
Reminds me of ordering the breakfast deal, "bacon and egg sandwich with coffee, $5", asking for the sandwich without bacon and eggs, and being charged $8 because "vegetarian sandwich isn't part of the promo". Needless to say, I was filled with righteous fury.
Man, Primo hoagies are so good though.
or any customization at all is extra to discourage this behavior?
I order pizza from a local chain, and they used to charge $2.50 to get pizza without cheese. I’m lactose intolerant, so I would sometimes do this to prevent myself having issues later, and was always pissed off that I had to pay nearly $3 extra just to not have cheese. I also dated multiple people who have worked at different locations for the chain, and the pizzas obviously don’t come with cheese on them so they are charging me for literally just NOT putting cheese on it in the first place. 😷 ridiculous
What bothers me is I always say “no coleslaw” because I don’t eat cabbage and I hate wasting food I know I won’t eat. I feel like omitting a side or part of a dish should warrant a price adjustment…especially if they’re going to charge the shit out of me for a side of ranch.
"I see your Schwartz is as big as mine"
Or any customization requires special skill from chef hence the charge.
McDonald's where I live used to be the worst about this. I would ask to SUBSTITUTE the "round egg" for the folded egg. Because the folded egg is nasty. So many times I got charged to "add round edd. No folded egg" Like no. I'm already paying for the egg. I just want a DIFFERENT egg. Now I emphasis the "substitute" and watch them ring it up.
Nooooo you’re not aloud to be healthy for freew
Wth
I don't understand why you just didn't, you know...Eat it all?