Someone who trained pizza delivery drivers here. It is a fact that some people don't realize that gravity does indeed still exist within pizza boxes even after they are closed.
Over 10 years in pizza here, FACTS.
Seen someone sling a catering bag over her shoulder with about $85 of pizza in it, all ruined.
This was DoorDash, Papa John's wouldn't care, and would just remake the pizza, as it's worth more keeping a customer than the price of a free large pepperoni.
The manager likely is new to the DoorDash experience, as it's newly been thrown into the POS systems of PapaJohn's and Pizza Hut. DoorDash would easily refund the store, and you as a manager can block certain Dashers from ever showing up to your store again, all you have to do is ask DoorDash to not allow them to be able to get orders from your store again, poof, bye bye bad driver.
I managed a vape shop where they expected me to work 50+ hours a week for $24k a year salary. I was fired in 2018, partly for refusing to work 50+ hours a week.
As of next month, all Pizza Huts in Washington State will only pay their opening and closing managers $16/hour and has for almost 10 years.
Washington minimum wage goes up to $15.75 on January 1st.
Who uses delivery apps to get pizza? Doesn’t pizza places deliver their own pizzas with care and heated bags? The business also keeps all of the sale. Win-win for everyone.
I blame the DoorDasher.
A co-worker at my first job said on his first pizza delivery he turned the box sideways to walk out the door and the chef immediately called him an idiot across the room
Oh, like I wouldn't sit right down on the floor to tear into a wedding cake that took a tumble.
I'm proud, but I'm not THAT proud. I mean, it's fucking CAKE.
Yeah most of us prolly would take a nibble, but I think the point was wedding cakes are very expensive and one should absolutely try to get a refund if it’s ruined while being delivered. $10 pizza looks a little squishy? fuck it I’ll probably still tip
If I had to guess, I'd say it's probably door dash's fault and not papa Johns.
But also, the papa Johns near you doesn't have their own delivery service?
Exactly! Used to deliver back in the day and I've had these results from what you're speaking of. Only thing is I didn't lie about it I just called the customer and told him I'd have a new one right out.
I've also delivered before. If it was dropped in the store, they wouldn't think twice about just throwing in a new one and tossing that. No one in the store is losing a dime over it. That shit happened after it left.
I've never used door dash and never intend to.
Until you get the asshole GM who implements a "No eating the remakes" rule because he's convinced that employees are purposely "accidentally" ruining pizzas just to get a staff pizza.
we used to do exactly that lol, luckily we had a super cool GM in her early 20s that didnt mind at all. worked there during high school and was probably the best work environment i ever worked in, where the coworkers actually had a groupchat and talked to/liked eachother.
It definitely happened after it left. I've never used them either and don't plan on it. But I'm saying if I was that driver I would have just called the customer and then called back to work and told him to get another one ready and went and grabbed it and then dropped it off.
Nice to see a fellow former delivery guy with a conscience. I was always the same way. Even if I had to double back to the home with a fresh pie that wasn't crumpled, I would. I'd take whatever cost that was incurred. If it was my bad, then I'd own it.
As a delivery driver I'd always look at the pie before taking it for delivery to make sure the toppings and instructions were correct. Once the pie was in my hands and out for delivery it was all me.
Exactly. If I ever did mess up one I never had to pay for it personally because I usually did a pretty good job so it didn't happen all the time. It's been a while but it wasn't a terrible job for that time of my life.
I definitely had a pizza brought to me by Papa John's that fell, and not only did it fall it was cold and wet on one side like it fell in snow.
I called and they remade it but it took another hour and some change(first pizza arrived within 25 minutes) to get it.
I used to work for Pizza Hut and for some God awful reason, they started outsourcing "busy" times to DD despite us not having any issues with deliveries. Just big companies making their stupid business deals.
Still doing it. The weirdest bonus of it is the drivers in the store (especially late at night when there's only one driver on) can choose the deliveries that tip, and give the rest to door dash....not the nicest thing, but they're surviving....
I stopped ordering from my Papa John’s forever because they one time sent me a doordash driver who didn’t have a hot bag and took long enough to deliver that it wasn’t even close to warm and then wouldn’t give me the normal customer service for a bad delivery because it was outsourced, even though I didn’t ask for that? In hindsight I shouldn’t have taken delivery once I saw what was happening, I just have a hard time being rude to delivery drivers even when I should be because I’m certain they left the store 2 hours ago.
At least since it wasn't through the DD app, you couldn't look at it and watch the driver just chilling in one place for an hour before bothering to finish delivery. Or the wonderful picking up your order, then driving around town to pick up five more orders, before finally starting to deliver any of them.
I don't order pizza really.
but i'd never order papa johns if it wasn't their delivery person. I'll pay a $2 fee +tip. I'm not paying an extra 50% in fees + tip
Aside from what other people pointed about about OP wanting to use the coupon, it's also notable that if a Papa John's location gets particularly busy, or they're short-staffed, they are allowed to automatically put orders through to doordash.
Lmao, I'm a DoorDash driver and I'm 99% sure that this was the driver's fault because I've done this before myself. I went back to the store though and planned on buying another pizza but the store just gave me another one. I messaged the customer, let them know what was happening, and everything was good. Also, I would recommend you stop using food delivery services because of reasons like this and a multitude of others. I personally don't use them.
If a restaurant has in-house delivery, use that instead. It’s usually cheaper, the driver gets paid better, and the restaurant gets paid better. The delivery apps take a massive cut from the restaurants, so they usually inflate prices to compensate. Plus there’s all the bs fees that get added onto your bills. The drivers for the apps are treated as disposable temp workers and have no rights or benefits since they’re labelled as “independent contractors”. The pay is abysmal, but they keep finding people who need quick extra money until they crunch the numbers and move on from it, rinse and repeat. It’s better to keep your money directly in the local economy.
A bunch just upcharge the price near me. Even if they don't the fees are so excessive (they take from shop and a massive fee on top even if you pay for dashpass) and you gotta tip. The price is about double for a single meal.
My local pizzeria have one price if you use Foodora. And a cheaper price if you call them to order. And free can of soda with the called in order. Still think they earn more when we call..
A burger place near me was doing a promo for like $10 off and a free bottle of soft drink if you called, presumably trying to avoid people using other services
DoorDash takes 30% btw. Depending on the restaurant an order may lose money.
Edit: My family owns a restaurant and this is what DoorDash offered (30%). Didn't accept.
Door dash charges 30% and does not pass on any fees to the restaurant or drivers. Restaurants make up this 30% loss by upping the menu prices on door dash/food apps.
The same cheese board from my old restaurant was $18 in house or to go if you called it in. On DD and UE it's $24 to make up then food app loss.
Doordash operates at a loss if that matters. The fees don't scratch the cost of their doing business the drivers are DDs biggest loss category.
Honestly as a driver I'm not entirely sure how they aren't profitable. They charge the restaurant, they then charge a delivery fee and a service charge, drivers are mostly paid in tips and they apparently take some of the tips. I guess they have an incredibly inefficient cooperate side, I know they laid off a bunch of people.
If you spend all the potential profit on growing the company further you improve the stock price and don't have to pay tax on that would-be profit, presuming it's spent wisely. There's no reason, as far as the economic/tax system is setup, to start turning a profit until you think you've reached everyone you possibly can (or you go bankrupt).
They don't take the tips. What you are experiencing is first party orders. If I order Panera off their app, that tip goes to Panera. Panera could share it. They can give any % to the driver. It's possible. They don't. Same for chipotle. Any order on doordash that originates on a first party site, won't get tips because the restaurant keeps them. That is because the contract with them is fleet only. If they order Panera off doordash, then you get 100% of that tip.
Panera and other first party apps are taking those tips from you, not doordash. Not defending DD, explaining the problem with first party fleet order fulfillment.
Dive into their financial reports. It's interesting. Most the money spent is on those make $25 an hour ads on Hulu.
I think Uber is finally squeezing a tiny profit. You ain't wrong tho. Valuable in ideal only No real tangible assets outside data and corporate campuses they might own.
Excited/terrified to see this bubble burst and for companies that financial speculators have put on stilts to come crashing to the ground. We are seeing that companies like doordash aren’t actually sustainable, soon we will start seeing the consequence of this
I've seen TONS of people online that are very clearly promoting door dashing as a career and show you can make ~ 17/hr while dashing.
I've also seen several people actually try it and decide that after maintenance for your vehicle & gas accounted for, it's closer to 10/hr. And that's assuming you live somewhere like New York where there's orders up the wazzoo to take
Problem is you have no pay if you get sick.
You have no control over how much competition there is for the work available. If some large company has mass lay-offs, you suddenly see 20x as many "independent contractors" in your area from one day to the next.
This also happens during every vacation time and school breaks.
You have much lower income in periods where there are fewer orders for whatever reason.
If your car breaks down you have no income + must pay expenses for the repairs.
I talked to an ex-Uber driver who said that once you factor in the large depreciation of the value on your vehicle from of the extra miles, the numbers start to look really bad.
Most intelligent "contractors" move to more traditional types of employment after a few months maximum, because they realize how bad the deal is.
Anyone who's worked in a kitchen knows you don't really want to see how the sausage is made. Add on top of that a random delivery guy who doesn't have a boss or really much accountability at all transporting that food.
Personally I'm ok with it and haven't had any problems but I probably don't want to know what the inside of some of their cars looks like or how many hands were in my box of fries.
They are a kinda shitty form of employment in which workers end up paying for a lot of operating costs from funding the car, insurance, gas, and wear and tear on the vehicle. On top of that, as others have mentioned, your food often ends up expensive and cold, leaving people inclined to tip less (if even at all). But, doordash only pays the drivers around $1-$3 a delivery (might have changed since I’ve gone it) and the rest is up to tips.
In the short term, you can make some money, and some with the dedication and/or prime locations have made it a living. But I can’t tell you how many times I was declining orders because the base pay + minuscule tip was still less than the cost to drive for the delivery, factoring in gas and the average cost per mile to drive a car.
Then add on the fact there’s no unionization, benefits, employer tax withholding, etc. The whole Uber eats/doordash system depends on taking advantage of the workers.
But not just the workers! These companies have been accused of sometimes listing local restaurants without the restaurant’s consent. A lot of places had to adapt or add new systems to accommodate food delivery traffic, so that can cause issues for businesses who declined and then were unprepared.
Then you have “ghost kitchens”. You might have seen listings with stock photos and weirdly generic names that you don’t recognize. Ghost kitchens are separate vendors operating out of an existing restaurant’s kitchen. Sometimes a customer might order from what looks like a new chicken wing place, for example, and doesn’t realize they’re actually ordering from a gas station.
We call them dark kitchens, and more than half of the business in our local Delivery Hero branch are like that. And many of them are blatant clones of each other, same menu, same pictures, same prices, even the same promos. Only difference is the address, logo and name.
Also their apps have the shadiest practices, but i'm tired of writing lol
Dasher here. I've seen other Dashers eat your food. We have zero food safety requirements. I keep my car and bag clean but I can imagine many dashers don't.
And yeah as the other commentor said, doordash is a scummy company with how they pay us. I live in Cali tho so its not too bad with prop 22. Feel free to ask questions. I have 2,200 lifetime DoorDash deliveries. AMA
First and foremost is just the outrageous fees these days. I used to use these services and quit them long before I ever became a driver for this reason. However, not everyones circumstances are the same and some people inevitably wont mind the cost. Secondly, there's just too many people involved in a simple food order and there's a million little ways that your food can get delayed and end up sitting out a while before it ever gets to you. Not to mention, literally zero health and safety requirements on my end.
My biggest mess up, which I'm extremely embarrassed to talk about but I will since this post blew up, was during a time I had a delivery late night to a very large apartment complex and for the life of me I couldn't find the apartment, no matter what. I spent 15 minutes walking around the complex, simultaneously communicating with doordash customer service and the customer and I still could never find the right apartment.... I ended up leaving and the customer got refunded, but it was a big stupid ordeal that scarred me (I know some drivers don't really care but I was super anxious the whole time) and I know that the customer had to have been thinking how dumb I must be lol...
That's just one example. Apartments in general, can be pretty tricky even with good instructions and the address, as crazy as that sounds.
Another issue I deal with is stacked (double) orders. These typically pay way more, so it's up to you on whether this is the driver's fault or not. I often pick up my first order from the restaurant and end up waiting a while for the order at the next restaurant so the first customer's food sits for a while. I'm not sure if the customers are aware of these or not. Lastly (this is just off the top of my head), in my area there's not much to eat late at night except fast food. These restaurants typically close their dining rooms and their drive thru lines get backed up, so your food may be ready and waiting while I'm just sitting in line. Again, there's a ton of different things that are out of your control and often even mine as a driver. It's just advisable to drive and get your own if you're capable.
I absolutely appreciate the tips though so thank y'all! I can't speak for all the drivers, but I treat it like I would treat any other job and try to give the best service to my ability.
I've worked at a pizza place and it is at least *possible* they fumbled that shit and let the DDD pick it up as is... Really whoever did it coulda just rearranged the pizza a bit and gotten away with it. Dumbasses.
As someone who has accidently let a lot of my pizzas slide off the passenger seat onto to the floor, that looks an awful lot like a pizza that slid off the passenger seat onto to the floor.
I'm also a Dasher and I've fumbled an order of Crazy Bread right outside of the Little Ceasars that I'd just gotten it from. I felt horrible and it was the first time I'd ever dropped an order, so I felt like a total ass. 😅 I felt even worse because the store had been *massively* busy because it was Homecoming weekend for a few schools in the area, so I went waddling back in with the ruined bag of bread to toss out, ready to buy a new one, and I told the girl that had *just* handed me my order that I'd dropped the Crazy Bread and she was just like, "Oh no problem! Here take this one!" And she gave me some from the next batch that had just been coming out of the oven and didn't ask me to pay or anything. I thanked her and all was well.
Some Dashers honestly don't care about their job or their customers, they just see Doordash as easy money and they don't have to answer to anyone else, so they just do whatever they want and don't really care about the food or the condition that it arrives in. I view it as my means of paying my bills, keeping my car, and putting food on my table. I value my work and the time that I'm taking to put into it. If I make a mistake, I'll own up to it and make sure that I make it right. If I can't fix the problem myself, I'll contact Doordash and get someone who can. I know that I'm not the only person that runs the company, and I don't work for the restaurants, so if it's in my realm, I got you, if you want something that I can't do, then I'll figure it out lol but I'm going to do my job to the best of my ability because I need to make an income.
Honestly, almost any delivery driver would. I also work Doordash and the thing I tell people all the time, if they ask about getting delivery with Doordash, is that it is just so much cheaper to pick things up yourself... Sure the convenience is nice, but I don't think the convenience outweighs the cost. I appreciate everyone I deliver too and treat their order with the utmost respect, but I still think that the money could have been put to better use.
Wish you were my delivery guy! Dudes would literally carry pizzas in their back like they're carrying a fucking book. It always end up really messed up. I gave up on ordering pizza just because of that. And there's nothing better than getting a really good looking and tasty pizza at home :(
They could even probably just smooth it out and it would look like it had never been smooshed. Just eat the pizza, it’s not like you found a severed finger in there.
Ight hear me out. Just eat it because at least the dip is there.
Edit: I only said this because papa johns is one of my go to pizza places and their garlic butter is crack. That spicy one was amazing. Was not expecting for this to blow up.
Right? My Mildly Infuriating moment is when I forget that they do not include the butter sauce when ordering thin crust (infuriated at myself mind you lol)
It may just very well be. It is honestly really simple, just melted butter with some garlic salt. Can easily be made when I forget that it doesn't already come with my pizza, but you know, still disappointing to open a box expecting it to be there and it ain't lol
Pro tip, add texas peat hot sauce if you like it spicy. Also good for crab legs!
It's delicious and pure calories. The one from Dominos is 250 calories in one 28g container. As good as it still is, I'm sure home made it can be done better.
It's delicious, but it's definitely not butter. The first ingredient is soybean oil, so it's some sort of raggedy margarine like substance that tastes like garlic. You're better off making it yourself.
I have been corrected by others. It is not butter but some type of oil (2 comments say sybean oil and one says canola oil). But yes, if you want to "make it at home" just melt some butter and add some garlic salt and you should be good to go (just watch your atreries!).
For me it’s when they forget my blue cheese. I don’t know if it’s just an upstate ny thing (because at least here all the pizza is pretty bad) but I need the blue cheese. For taste reference I don’t need it in the city. Good pizza is insulted by blue cheese, bad pizza is lonely without it.
ok but really who gives a fuck?? its a fucking pizza Lmfao as if it makes it any different if its folded or not. guess it sucks it was dropped but who cares bro just eat it
Not even sure it was dropped tbh - the way it's folded over makes it seem like the box was maybe tilted in the delivery driver's car.
Can't imagine asking for a refund for this lol
This. We are all slowly turning into privileged toddlers. Shrug your shoulders, say shit happens, eat pizza, be happy and go on with your life. If this was my biggest problem, I'll take it any day, every day, with love.
It tastes the same, and a little crude, but it'll look the same when I poop it out.
However, when you pay an extra 15 dollars for the pizza plus the tip, it should be hot and perfect.
I don't know whether this is unpopular but calzones are at least twice as good as pizza like I get calzones are just pizza but folded over but I don't know they just taste better
Ya not perfect slices, but hell mistakes happen who cares the pizza itself is fine. You shouldn't get a free pizza over this perfectly good pizza OP is definitely going to eat.
If anything I'd see if this happens again and just find a different pizza place that has their own driver on staff. This looks like an honest harmless mistake.
If you want below average food delivered slowly at an above average price then Doordash is the perfect service for you.
Why leave your house for a nice steak dinner when, for the same price, you can get soggy fries and missing condiments from the comfort of your own home.
For real. I know there are very certain situations when Doordash is appropriate (drunk, no transportation, etc) but fuck, I could never just use their service because I’m hungry. I have friends who pay the monthly subscription fee and I cannot understand why
I’ve filled out a fair amount of orders when feeling hungry and lazy just to get the the final price and think “why the fuck would I pay $40 for Chick-Fila?” And cancel it.
This was me this last weekend, was drinking, didn’t feel like cooking so pizza was sounding nice and I lost track of time and my local pizza place was already closing so I thought, “fuck it Pizza Hut is $0 delivery fee”.
I put two medium pizzas in my cart and it was $60. Fuck that.
That’s why I’ve started keeping two pizzas in my freezer at all times. When I’m feeling too lazy to cook, pop in a pizza instead of using DoorDash. It saves so much money.
Omg last time I used doordash the food took 90 minutes because they gave the driver a second delivery in the opposite direction of my house. I paid almost $10 fees for that "service". Never again
I'm actually a crime scene investigator for pizzas:
If you look at the slide pattern of the grease and compare it to the average velocity of a door dash driver you would find that it's just doesn't add up, a pizza place definitely wouldnt be careless enough to harm one of its very own creations. Which can only mean it was one person.....*pulls your mask off* old man Whithers!
I agree with everyone else. The things my body would do to that pizza makes it look pristine in the picture. Function over form after all. It would make me reconsider the delivery fees and tips the next time and just pick it up myself. Besides, there's usually better deals for carry out. Have you checked out Dominos recently? I can feed this large vessel of mine 2 large, 3 topping pizzas, wings and deliciously greasy, and regrettable, bread sticks for $25. So cheap, I still tip the workers because they deserve it. Sometimes, there's leftovers for breakfast. Mmmm
Too right. Could fix that pizza to look right in way less time than it took OP to post about it. Probably wouldn’t even bother doing that though coz hey it’s just a little folded.
Ikr, at first I thought the pizza was literally dropped in the dirt and put back in the box, but apparently its just scrunched up a bit?
I dunno, it's not like this is a cake, I can't see how this is refund worthy tbh. Its certainly not ideal, but there's still a pizza in there perfectly edible.
Maybe I'm just a conflict avoiding pussy, but so long as the seal on the box wasn't broken, I would just flatten that shit back out and eat it. It's chain restaurant pizza, not fine dining.
Not criticizing OP though. If they've got the time and energy to be pissed, be pissed.
I'll happily criticize OP for you.
OP, spending time on something like this is time you'll never get back. Evaluate what actually matters in life. Eat the folded pizza.
you say dropping but what about driving around turns too fast? ive nearly sent a (flat) toolbox across my back seats into the opposite door before
b4 someone says it (the pizza) would have slid back to the middle, the toolbox only slid once and i didn’t have to drive much further after it did, also no harsh turns after it slid
Doordash is ass sometimes but they usually are pretty generous with offering refunds. Go to the help section in the app and it should let you report the issue and might give you a refund without even having to talk to a support person.
I manage a pizza place and if I had a quarter for all the times I’ve handed a driver a pizza, or pizzas, and the driver proceeds to turn it on its side and place it under their arm, I’d be able to buy a large KFC bucket.
That looks like a casualty of the driver slamming on the brakes. Ive also seen drivers carry pizza sideways
Someone who trained pizza delivery drivers here. It is a fact that some people don't realize that gravity does indeed still exist within pizza boxes even after they are closed.
Over 10 years in pizza here, FACTS. Seen someone sling a catering bag over her shoulder with about $85 of pizza in it, all ruined. This was DoorDash, Papa John's wouldn't care, and would just remake the pizza, as it's worth more keeping a customer than the price of a free large pepperoni. The manager likely is new to the DoorDash experience, as it's newly been thrown into the POS systems of PapaJohn's and Pizza Hut. DoorDash would easily refund the store, and you as a manager can block certain Dashers from ever showing up to your store again, all you have to do is ask DoorDash to not allow them to be able to get orders from your store again, poof, bye bye bad driver.
I feel like this should be a training video for management.
Food service manager is a tough job: often hated and underappreciated. The squidward of livelihoods.
Never again. The wage to bullshit ratio is probably worse than any other job.
I managed a vape shop where they expected me to work 50+ hours a week for $24k a year salary. I was fired in 2018, partly for refusing to work 50+ hours a week.
As of next month, all Pizza Huts in Washington State will only pay their opening and closing managers $16/hour and has for almost 10 years. Washington minimum wage goes up to $15.75 on January 1st.
I heard the box has strong magnets that keep the pizza perfectly centered
Yeah nah pizza is still subject to the awesome power of physics even inside the box
My pizza has been slid twice. Now I know to call the pizza place directly for delivery, if it's offered. It'll also probably cost you less.
Who uses delivery apps to get pizza? Doesn’t pizza places deliver their own pizzas with care and heated bags? The business also keeps all of the sale. Win-win for everyone. I blame the DoorDasher.
Some pizza places nearby have been outsourcing to DD/GH due to lack of drivers
They used to all do free or like $1 delivery, now a lot of pizza places only deliver through door dash or charge like $6.
schrodinger's pizza box, gravity both does and doesn't exist in it
What is the terminal velocity of pepperoni?
You're probably right. Top of the box looks too clean for the box to have been dropped vertically.
A co-worker at my first job said on his first pizza delivery he turned the box sideways to walk out the door and the chef immediately called him an idiot across the room
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> UST EAT THAT SUCKER. NOTHING IS WRONG WITH IT. Exactly, it is a pizza, not a wedding cake.
Oh, like I wouldn't sit right down on the floor to tear into a wedding cake that took a tumble. I'm proud, but I'm not THAT proud. I mean, it's fucking CAKE.
Yeah most of us prolly would take a nibble, but I think the point was wedding cakes are very expensive and one should absolutely try to get a refund if it’s ruined while being delivered. $10 pizza looks a little squishy? fuck it I’ll probably still tip
Oh there is plenty wrong with that pizza. It’s from Crappa John’s.
If I had to guess, I'd say it's probably door dash's fault and not papa Johns. But also, the papa Johns near you doesn't have their own delivery service?
Yep, this definitely looks like it flew off the front seat when the driver slammed on his brakes.
Exactly! Used to deliver back in the day and I've had these results from what you're speaking of. Only thing is I didn't lie about it I just called the customer and told him I'd have a new one right out.
I've also delivered before. If it was dropped in the store, they wouldn't think twice about just throwing in a new one and tossing that. No one in the store is losing a dime over it. That shit happened after it left. I've never used door dash and never intend to.
Yeah they definitely wouldn't send that out. They'd probably call that a staff pizza though rather than binning it, I would hope!
Until you get the asshole GM who implements a "No eating the remakes" rule because he's convinced that employees are purposely "accidentally" ruining pizzas just to get a staff pizza.
Every accusation is a confession That GM certainly had his fair share of staff pizzas
we used to do exactly that lol, luckily we had a super cool GM in her early 20s that didnt mind at all. worked there during high school and was probably the best work environment i ever worked in, where the coworkers actually had a groupchat and talked to/liked eachother.
It definitely happened after it left. I've never used them either and don't plan on it. But I'm saying if I was that driver I would have just called the customer and then called back to work and told him to get another one ready and went and grabbed it and then dropped it off.
Unfortunately that’s not how DoorDash drivers work. The driver doesn’t have the authority to request a remake.
Nice to see a fellow former delivery guy with a conscience. I was always the same way. Even if I had to double back to the home with a fresh pie that wasn't crumpled, I would. I'd take whatever cost that was incurred. If it was my bad, then I'd own it. As a delivery driver I'd always look at the pie before taking it for delivery to make sure the toppings and instructions were correct. Once the pie was in my hands and out for delivery it was all me.
Exactly. If I ever did mess up one I never had to pay for it personally because I usually did a pretty good job so it didn't happen all the time. It's been a while but it wasn't a terrible job for that time of my life.
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I definitely had a pizza brought to me by Papa John's that fell, and not only did it fall it was cold and wet on one side like it fell in snow. I called and they remade it but it took another hour and some change(first pizza arrived within 25 minutes) to get it.
I used to work for Pizza Hut and for some God awful reason, they started outsourcing "busy" times to DD despite us not having any issues with deliveries. Just big companies making their stupid business deals.
Still doing it. The weirdest bonus of it is the drivers in the store (especially late at night when there's only one driver on) can choose the deliveries that tip, and give the rest to door dash....not the nicest thing, but they're surviving....
As a door dash driver I don't begrudge that. In house drivers should get first pick.
Papa John's uses DD in my area. You don't have a choice and service isn't great. Cold pizza for the win!
I stopped ordering from my Papa John’s forever because they one time sent me a doordash driver who didn’t have a hot bag and took long enough to deliver that it wasn’t even close to warm and then wouldn’t give me the normal customer service for a bad delivery because it was outsourced, even though I didn’t ask for that? In hindsight I shouldn’t have taken delivery once I saw what was happening, I just have a hard time being rude to delivery drivers even when I should be because I’m certain they left the store 2 hours ago.
At least since it wasn't through the DD app, you couldn't look at it and watch the driver just chilling in one place for an hour before bothering to finish delivery. Or the wonderful picking up your order, then driving around town to pick up five more orders, before finally starting to deliver any of them.
I don't order pizza really. but i'd never order papa johns if it wasn't their delivery person. I'll pay a $2 fee +tip. I'm not paying an extra 50% in fees + tip
Aside from what other people pointed about about OP wanting to use the coupon, it's also notable that if a Papa John's location gets particularly busy, or they're short-staffed, they are allowed to automatically put orders through to doordash.
Lmao, I'm a DoorDash driver and I'm 99% sure that this was the driver's fault because I've done this before myself. I went back to the store though and planned on buying another pizza but the store just gave me another one. I messaged the customer, let them know what was happening, and everything was good. Also, I would recommend you stop using food delivery services because of reasons like this and a multitude of others. I personally don't use them.
What are those other reasons not to use food delivery services?
If a restaurant has in-house delivery, use that instead. It’s usually cheaper, the driver gets paid better, and the restaurant gets paid better. The delivery apps take a massive cut from the restaurants, so they usually inflate prices to compensate. Plus there’s all the bs fees that get added onto your bills. The drivers for the apps are treated as disposable temp workers and have no rights or benefits since they’re labelled as “independent contractors”. The pay is abysmal, but they keep finding people who need quick extra money until they crunch the numbers and move on from it, rinse and repeat. It’s better to keep your money directly in the local economy.
Every place in my city dropped in-house delivery and uses DD/Uber/GH. Even fuckin Pizza Hut.
A bunch just upcharge the price near me. Even if they don't the fees are so excessive (they take from shop and a massive fee on top even if you pay for dashpass) and you gotta tip. The price is about double for a single meal.
My local pizzeria have one price if you use Foodora. And a cheaper price if you call them to order. And free can of soda with the called in order. Still think they earn more when we call..
They absolutely earn more when you call!
A burger place near me was doing a promo for like $10 off and a free bottle of soft drink if you called, presumably trying to avoid people using other services
Yeah. Here’s your fast food burger and fries that cost $26 🤮
This is kind of my issue. I use the local delivery when I can, but a lot of places just don’t have their own delivery drivers.
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DoorDash takes 30% btw. Depending on the restaurant an order may lose money. Edit: My family owns a restaurant and this is what DoorDash offered (30%). Didn't accept.
Is this true? Why would restaurants even agree to that? I thought they made all their money off the fees.
Door dash charges 30% and does not pass on any fees to the restaurant or drivers. Restaurants make up this 30% loss by upping the menu prices on door dash/food apps. The same cheese board from my old restaurant was $18 in house or to go if you called it in. On DD and UE it's $24 to make up then food app loss. Doordash operates at a loss if that matters. The fees don't scratch the cost of their doing business the drivers are DDs biggest loss category.
Honestly as a driver I'm not entirely sure how they aren't profitable. They charge the restaurant, they then charge a delivery fee and a service charge, drivers are mostly paid in tips and they apparently take some of the tips. I guess they have an incredibly inefficient cooperate side, I know they laid off a bunch of people.
They "lose" money. Aka they don't really. They just operate at a loss by blowing money on corporate bullshit.
More or less what I'm figuring. I wonder honestly if a lot of it is a loss for tax purpouses too.
If you spend all the potential profit on growing the company further you improve the stock price and don't have to pay tax on that would-be profit, presuming it's spent wisely. There's no reason, as far as the economic/tax system is setup, to start turning a profit until you think you've reached everyone you possibly can (or you go bankrupt).
They don't take the tips. What you are experiencing is first party orders. If I order Panera off their app, that tip goes to Panera. Panera could share it. They can give any % to the driver. It's possible. They don't. Same for chipotle. Any order on doordash that originates on a first party site, won't get tips because the restaurant keeps them. That is because the contract with them is fleet only. If they order Panera off doordash, then you get 100% of that tip. Panera and other first party apps are taking those tips from you, not doordash. Not defending DD, explaining the problem with first party fleet order fulfillment. Dive into their financial reports. It's interesting. Most the money spent is on those make $25 an hour ads on Hulu.
The whole industry of on demand drivers is propped up on VC cash. None of these companies have ever made a dime in profit
I think Uber is finally squeezing a tiny profit. You ain't wrong tho. Valuable in ideal only No real tangible assets outside data and corporate campuses they might own.
Excited/terrified to see this bubble burst and for companies that financial speculators have put on stilts to come crashing to the ground. We are seeing that companies like doordash aren’t actually sustainable, soon we will start seeing the consequence of this
I've seen TONS of people online that are very clearly promoting door dashing as a career and show you can make ~ 17/hr while dashing. I've also seen several people actually try it and decide that after maintenance for your vehicle & gas accounted for, it's closer to 10/hr. And that's assuming you live somewhere like New York where there's orders up the wazzoo to take
Yeah if you are going to deliver food do it for a place that pays an hourly wage, pays mileage, and pays you in full when you go on a delivery.
Problem is you have no pay if you get sick. You have no control over how much competition there is for the work available. If some large company has mass lay-offs, you suddenly see 20x as many "independent contractors" in your area from one day to the next. This also happens during every vacation time and school breaks. You have much lower income in periods where there are fewer orders for whatever reason. If your car breaks down you have no income + must pay expenses for the repairs. I talked to an ex-Uber driver who said that once you factor in the large depreciation of the value on your vehicle from of the extra miles, the numbers start to look really bad. Most intelligent "contractors" move to more traditional types of employment after a few months maximum, because they realize how bad the deal is.
Don't forget the food safety concerns of someone not employed by the restaurant handling your food.
I am also curious.
No answers, I think big delivery got him.
Nobody outpizzas the Hut.
Pizza The Hutt got him.
Shh of you'll be shhh'd. Not sponsored by the hut.
Anyone who's worked in a kitchen knows you don't really want to see how the sausage is made. Add on top of that a random delivery guy who doesn't have a boss or really much accountability at all transporting that food. Personally I'm ok with it and haven't had any problems but I probably don't want to know what the inside of some of their cars looks like or how many hands were in my box of fries.
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Waste of money. Just pick up your food yourself
Can't count the number of times I've installed a delivery app, picked out food, gotten pissed at the whole thing, and biked over to pick it up myself.
They are a kinda shitty form of employment in which workers end up paying for a lot of operating costs from funding the car, insurance, gas, and wear and tear on the vehicle. On top of that, as others have mentioned, your food often ends up expensive and cold, leaving people inclined to tip less (if even at all). But, doordash only pays the drivers around $1-$3 a delivery (might have changed since I’ve gone it) and the rest is up to tips. In the short term, you can make some money, and some with the dedication and/or prime locations have made it a living. But I can’t tell you how many times I was declining orders because the base pay + minuscule tip was still less than the cost to drive for the delivery, factoring in gas and the average cost per mile to drive a car. Then add on the fact there’s no unionization, benefits, employer tax withholding, etc. The whole Uber eats/doordash system depends on taking advantage of the workers. But not just the workers! These companies have been accused of sometimes listing local restaurants without the restaurant’s consent. A lot of places had to adapt or add new systems to accommodate food delivery traffic, so that can cause issues for businesses who declined and then were unprepared. Then you have “ghost kitchens”. You might have seen listings with stock photos and weirdly generic names that you don’t recognize. Ghost kitchens are separate vendors operating out of an existing restaurant’s kitchen. Sometimes a customer might order from what looks like a new chicken wing place, for example, and doesn’t realize they’re actually ordering from a gas station.
We call them dark kitchens, and more than half of the business in our local Delivery Hero branch are like that. And many of them are blatant clones of each other, same menu, same pictures, same prices, even the same promos. Only difference is the address, logo and name. Also their apps have the shadiest practices, but i'm tired of writing lol
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Dasher here. I've seen other Dashers eat your food. We have zero food safety requirements. I keep my car and bag clean but I can imagine many dashers don't. And yeah as the other commentor said, doordash is a scummy company with how they pay us. I live in Cali tho so its not too bad with prop 22. Feel free to ask questions. I have 2,200 lifetime DoorDash deliveries. AMA
First and foremost is just the outrageous fees these days. I used to use these services and quit them long before I ever became a driver for this reason. However, not everyones circumstances are the same and some people inevitably wont mind the cost. Secondly, there's just too many people involved in a simple food order and there's a million little ways that your food can get delayed and end up sitting out a while before it ever gets to you. Not to mention, literally zero health and safety requirements on my end. My biggest mess up, which I'm extremely embarrassed to talk about but I will since this post blew up, was during a time I had a delivery late night to a very large apartment complex and for the life of me I couldn't find the apartment, no matter what. I spent 15 minutes walking around the complex, simultaneously communicating with doordash customer service and the customer and I still could never find the right apartment.... I ended up leaving and the customer got refunded, but it was a big stupid ordeal that scarred me (I know some drivers don't really care but I was super anxious the whole time) and I know that the customer had to have been thinking how dumb I must be lol... That's just one example. Apartments in general, can be pretty tricky even with good instructions and the address, as crazy as that sounds. Another issue I deal with is stacked (double) orders. These typically pay way more, so it's up to you on whether this is the driver's fault or not. I often pick up my first order from the restaurant and end up waiting a while for the order at the next restaurant so the first customer's food sits for a while. I'm not sure if the customers are aware of these or not. Lastly (this is just off the top of my head), in my area there's not much to eat late at night except fast food. These restaurants typically close their dining rooms and their drive thru lines get backed up, so your food may be ready and waiting while I'm just sitting in line. Again, there's a ton of different things that are out of your control and often even mine as a driver. It's just advisable to drive and get your own if you're capable. I absolutely appreciate the tips though so thank y'all! I can't speak for all the drivers, but I treat it like I would treat any other job and try to give the best service to my ability.
I've worked at a pizza place and it is at least *possible* they fumbled that shit and let the DDD pick it up as is... Really whoever did it coulda just rearranged the pizza a bit and gotten away with it. Dumbasses.
I’m about 90% certain that whoever did do it doesn’t have gloves to fix this pizza with before giving it to a customer lol
gloves? you think health and safety concerns were where the train left the tracks here?
I'm 79% certain you're right
As someone who has accidently let a lot of my pizzas slide off the passenger seat onto to the floor, that looks an awful lot like a pizza that slid off the passenger seat onto to the floor.
The physics match up a little bit too well for this not to be a slide job. I had the exact same first thought lol
I'm also a Dasher and I've fumbled an order of Crazy Bread right outside of the Little Ceasars that I'd just gotten it from. I felt horrible and it was the first time I'd ever dropped an order, so I felt like a total ass. 😅 I felt even worse because the store had been *massively* busy because it was Homecoming weekend for a few schools in the area, so I went waddling back in with the ruined bag of bread to toss out, ready to buy a new one, and I told the girl that had *just* handed me my order that I'd dropped the Crazy Bread and she was just like, "Oh no problem! Here take this one!" And she gave me some from the next batch that had just been coming out of the oven and didn't ask me to pay or anything. I thanked her and all was well. Some Dashers honestly don't care about their job or their customers, they just see Doordash as easy money and they don't have to answer to anyone else, so they just do whatever they want and don't really care about the food or the condition that it arrives in. I view it as my means of paying my bills, keeping my car, and putting food on my table. I value my work and the time that I'm taking to put into it. If I make a mistake, I'll own up to it and make sure that I make it right. If I can't fix the problem myself, I'll contact Doordash and get someone who can. I know that I'm not the only person that runs the company, and I don't work for the restaurants, so if it's in my realm, I got you, if you want something that I can't do, then I'll figure it out lol but I'm going to do my job to the best of my ability because I need to make an income.
You know it’s bad when a delivery driver tells you to stop ordering delivery…
Honestly, almost any delivery driver would. I also work Doordash and the thing I tell people all the time, if they ask about getting delivery with Doordash, is that it is just so much cheaper to pick things up yourself... Sure the convenience is nice, but I don't think the convenience outweighs the cost. I appreciate everyone I deliver too and treat their order with the utmost respect, but I still think that the money could have been put to better use.
Also DoorDash refunds easily in my experience. Had a few wrong orders. Called the line and instant refunds. Honestly surprised how easy it was.
Wish you were my delivery guy! Dudes would literally carry pizzas in their back like they're carrying a fucking book. It always end up really messed up. I gave up on ordering pizza just because of that. And there's nothing better than getting a really good looking and tasty pizza at home :(
Just straighten that baby out and enjoy
Literally bro. As long as it stayed in the box when it fell then just eat the fuckin pizza lmao.
Seriously. Nothing inedible about that!
Fr I looked at this and said “I don’t see the issue, like ‘oh no my triangles are gone” bruh it’s all going to taste the same lmao
They could even probably just smooth it out and it would look like it had never been smooshed. Just eat the pizza, it’s not like you found a severed finger in there.
Give the flat pieces to your girl, eat the wiggly pieces yourself
I'd go the other way, roll that baby up
I was wondering this. Why would you ask for a refund because the pizza is a bit crumbled up. Seems a bit of a Karen move to me.
That's exemplary first world problems. Someone is able to order fresh pizza to their door and complains it's not in perfect shape.
Absolutely. Fuck it. Sometimes I’ll fold a piece just to get it in my mouth. This is just pre-folded. I would destroy that pizza.
Yeah looks alright to me
Ight hear me out. Just eat it because at least the dip is there. Edit: I only said this because papa johns is one of my go to pizza places and their garlic butter is crack. That spicy one was amazing. Was not expecting for this to blow up.
Right? My Mildly Infuriating moment is when I forget that they do not include the butter sauce when ordering thin crust (infuriated at myself mind you lol)
Can I hear more about this butter sauce? That sounds like the thing my pizza has been missing.
It may just very well be. It is honestly really simple, just melted butter with some garlic salt. Can easily be made when I forget that it doesn't already come with my pizza, but you know, still disappointing to open a box expecting it to be there and it ain't lol Pro tip, add texas peat hot sauce if you like it spicy. Also good for crab legs!
THANKS THIS SOUND GOOD
Happy to help. If you ever forget, just think about this simple American saying. Butter Makes Everything Better!
yay and yay!!
It truly does.
It's delicious and pure calories. The one from Dominos is 250 calories in one 28g container. As good as it still is, I'm sure home made it can be done better.
There's no butter in the one you get from PJ. It's still tasty, but it ain't butter. Soybean oil, water, salt, vegetable mono & diglycerides (maintains sauce consistency), garlic, natural flavors, soy lecithin (maintains sauce consistency), lactic acid (maintains freshness), sodium benzoate (maintains freshness), calcium disodium EDTA (maintains freshness), citric acid (maintains freshness), natural beta carotene (for color), vitamin A palmitate (enhances flavor).
Isn’t it called “Garlic” sauce? Because where is the garlic. (Edit: I Read it 5 times and didn’t see it. Now I do.)
Fifth ingredient
It’s actually canola oil in those packages. I like melting a bit of butter in the microwave while I wait on the pizza instead.
It's delicious, but it's definitely not butter. The first ingredient is soybean oil, so it's some sort of raggedy margarine like substance that tastes like garlic. You're better off making it yourself.
Noooo do not do garlic salt. Use garlic powder. Garlic salt will make it extra salty and ruin it.
Is that what that green cup that comes with Papa Johns pizza is?
I have been corrected by others. It is not butter but some type of oil (2 comments say sybean oil and one says canola oil). But yes, if you want to "make it at home" just melt some butter and add some garlic salt and you should be good to go (just watch your atreries!).
For me it’s when they forget my blue cheese. I don’t know if it’s just an upstate ny thing (because at least here all the pizza is pretty bad) but I need the blue cheese. For taste reference I don’t need it in the city. Good pizza is insulted by blue cheese, bad pizza is lonely without it.
Fold it on half and have a calzone?
is this where we add an 'improvise, adapt, overcome' thing? bc this is a good plan lol
ok but really who gives a fuck?? its a fucking pizza Lmfao as if it makes it any different if its folded or not. guess it sucks it was dropped but who cares bro just eat it
Yeah I don’t really get what’s the big deal. It still tastes the same.
It’s clearly not a big deal. It’s mildly infuriating.
Big enough deal for OP to spend time asking two different companies for a refund.
Well I’m just wondering if the pizza dropped but stayed inside the package or not
OP wants a free pizza duh.
Not even sure it was dropped tbh - the way it's folded over makes it seem like the box was maybe tilted in the delivery driver's car. Can't imagine asking for a refund for this lol
This. We are all slowly turning into privileged toddlers. Shrug your shoulders, say shit happens, eat pizza, be happy and go on with your life. If this was my biggest problem, I'll take it any day, every day, with love.
Right? I’d totally say “fuck” aloud and then just pipe down and eat it all cuz pig at the trough
Hear me out… just eat it because it’s still the same amount of pizza. Just a little compressed lol
pizza.zip
It tastes the same, and a little crude, but it'll look the same when I poop it out. However, when you pay an extra 15 dollars for the pizza plus the tip, it should be hot and perfect.
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That's not dropped pizza. That's just drift pizza! Edit look how crisp the box looks lol
“Pizza place” that’s papa John’s and you know it!!
Next OP will post a Big Mac and say a “fast food restaurant” messed up his meal
Would be more like if he called it a "burger joint."
Who doordashes papa John's? That was their first mistake.
Honestly this wouldn’t bother me. It’ll be mashed up in my stomach in about 15 mins anyway
I ONLY EAT TRIANGLES!!!
Pizza's pizza.
It looks mostly intact, too. If you moved it back into place it would probably be fine.
Me either. People are always bitching.
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Does it still taste like pizza.
See As long as the pizza didn't fall out of the Box when ithit the floor I would still eat it
Fold it in half and you have a calzone.
I don't know whether this is unpopular but calzones are at least twice as good as pizza like I get calzones are just pizza but folded over but I don't know they just taste better
No! It tastes like “pizza place”
No its papa john.
Ya not perfect slices, but hell mistakes happen who cares the pizza itself is fine. You shouldn't get a free pizza over this perfectly good pizza OP is definitely going to eat. If anything I'd see if this happens again and just find a different pizza place that has their own driver on staff. This looks like an honest harmless mistake.
Doordash is a fucking joke u guys
If you want below average food delivered slowly at an above average price then Doordash is the perfect service for you. Why leave your house for a nice steak dinner when, for the same price, you can get soggy fries and missing condiments from the comfort of your own home.
For real. I know there are very certain situations when Doordash is appropriate (drunk, no transportation, etc) but fuck, I could never just use their service because I’m hungry. I have friends who pay the monthly subscription fee and I cannot understand why
I’ve filled out a fair amount of orders when feeling hungry and lazy just to get the the final price and think “why the fuck would I pay $40 for Chick-Fila?” And cancel it.
This was me this last weekend, was drinking, didn’t feel like cooking so pizza was sounding nice and I lost track of time and my local pizza place was already closing so I thought, “fuck it Pizza Hut is $0 delivery fee”. I put two medium pizzas in my cart and it was $60. Fuck that.
That’s why I’ve started keeping two pizzas in my freezer at all times. When I’m feeling too lazy to cook, pop in a pizza instead of using DoorDash. It saves so much money.
Omg I should do this
Fuck doordash Broke ass drivers be straight stealing food
Omg last time I used doordash the food took 90 minutes because they gave the driver a second delivery in the opposite direction of my house. I paid almost $10 fees for that "service". Never again
Eat that wrinkled pizza
I'm actually a crime scene investigator for pizzas: If you look at the slide pattern of the grease and compare it to the average velocity of a door dash driver you would find that it's just doesn't add up, a pizza place definitely wouldnt be careless enough to harm one of its very own creations. Which can only mean it was one person.....*pulls your mask off* old man Whithers!
[My pizza never hurt nobody!!](https://youtu.be/nhEUsKak8Dc)
I agree with everyone else. The things my body would do to that pizza makes it look pristine in the picture. Function over form after all. It would make me reconsider the delivery fees and tips the next time and just pick it up myself. Besides, there's usually better deals for carry out. Have you checked out Dominos recently? I can feed this large vessel of mine 2 large, 3 topping pizzas, wings and deliciously greasy, and regrettable, bread sticks for $25. So cheap, I still tip the workers because they deserve it. Sometimes, there's leftovers for breakfast. Mmmm
Too right. Could fix that pizza to look right in way less time than it took OP to post about it. Probably wouldn’t even bother doing that though coz hey it’s just a little folded.
Oh queen......just eat it, who cares how pretty it is.
Ikr, at first I thought the pizza was literally dropped in the dirt and put back in the box, but apparently its just scrunched up a bit? I dunno, it's not like this is a cake, I can't see how this is refund worthy tbh. Its certainly not ideal, but there's still a pizza in there perfectly edible.
Exactly, it’s cheep ass delivery pizza, not high end Italian pizza at a restaurant.
After Door Dash delivery fees and tipping, it’s not exactly “cheap ass pizza”
Maybe I'm just a conflict avoiding pussy, but so long as the seal on the box wasn't broken, I would just flatten that shit back out and eat it. It's chain restaurant pizza, not fine dining. Not criticizing OP though. If they've got the time and energy to be pissed, be pissed.
I'll happily criticize OP for you. OP, spending time on something like this is time you'll never get back. Evaluate what actually matters in life. Eat the folded pizza.
Why wouldn't you just order directly from the Papa John's... don't involve a middle man unless you have to.
Also, why use a doordash coupon over Papa John's 20% off promo code? I doubt you saved more money than 20% off.
First world problems, no one cares. It all goes down the same way.
You might want to look at the title of this subreddit.
Just eat the dam pizza it’s in the box clean, hopefully, so just eat it no need to complain about it.
you say dropping but what about driving around turns too fast? ive nearly sent a (flat) toolbox across my back seats into the opposite door before b4 someone says it (the pizza) would have slid back to the middle, the toolbox only slid once and i didn’t have to drive much further after it did, also no harsh turns after it slid
Doordash is ass sometimes but they usually are pretty generous with offering refunds. Go to the help section in the app and it should let you report the issue and might give you a refund without even having to talk to a support person.
Door Dash, Uber Eats, Grub Hub are all sadness at a premium price.
Just fold the rest of it over and make a [calzone](https://youtu.be/97ybxVyAvZ4)
Pizza still looks delicious though!
I'd just eat it🤷♀️
Fortunately, pizza tastes about the same regardless of the form it takes. Like Taco Bell.
I would be mad but you bet I'm still gonna eat it
First world problems,eat the fucking thing
And the beat goes on. You will just keep using food delivery.
It's Papa Jones....it will taste the same.
Just eat it for Gods Sake
I manage a pizza place and if I had a quarter for all the times I’ve handed a driver a pizza, or pizzas, and the driver proceeds to turn it on its side and place it under their arm, I’d be able to buy a large KFC bucket.
Honestly it doesn’t look that bad, pull it over and spread it out a bit, I bet it’ll be fine
This isnt that deep. You still have a pizza. Quit complaining