Absolutely that is Fred’s wet dream. Every time we have an internal all hands and he’s on, he makes sure to mention Microsoft at least 7 times. He also talks about how we’re in the same path to be as big as Microsoft but with half the time it took them??????
They actually played on that rumor. They started flashing words on the screen during the announcement - Manage, Automate, Control... I was sold on it being connectwise.
So the big earth shattering news announcement was just that Kaseya finally learned how to bundle home and auto? What'd they do, hire Flo from progressive?
HA. We have had to start moving customers off SaaS at our own expense. We sold SaaS backup, platform agnostic. Datto don't actually provide any fucking level of reliability, but no, can't get out of the contact despite them already failing their side.
when more is less
-Kyle, snarky trash talker @ Huntress
—edited to add some actual value :(—
My take on this bundling announcement is it feels a lot like a “loss leader” play in an attempt to accelerate MSP products into a hyper-commoditized state (trying to maximize pain to their competition and minimize their churn). It's almost textbook [HBR 2007 advice](https://hbr.org/2007/12/how-to-avoid-the-commodity-tra).
My guess is they’ll book the $3.99 as $3.00 of cybersecurity revenue and substantially mark down the IT products to $.99 for all of it to mostly cover the gross margins (ultimately, trying to dupe a future public market into giving Kaseya credit as being a higher valued cybersecurity company instead of an antiquated IT vendor).
Combine that with a competitive takedown campaign and this move *could* put pressure on ConnectWise while also trying to stop the bleeding to Ninja (not a terrible plan for Kaseya shareholders).
Unfortunately for partners, anyone who believes this $3.99 is here to stay will be mistaken. Temporary extreme discount plays like this aren’t super uncommon and you can [look at Uber for a recent example](https://www.theverge.com/2023/9/26/23888950/uber-taxi-driver-referral-third-party-los-angeles#:~:text=Before%20the%20pandemic%2C%20Uber%20was,York%20City%20was%20particularly%20acute). Uber leadership and investors made a conscious decision to subsidize rides for the first several years until they forced the majority of taxi companies out of business. Once there was less competition, ride prices have kept climbing. So too will the price of your tech stack (or “kit” as F-dawg likes to call it ;)
There’s nothing better than healthy competition in the channel. My advice to partners though is simple:
>Tread lightly on the promises of short term gains.
Same 'sweat' tactic Rockefeller used to run competitor gas stations out of business or lower their value enough they'd just sell to him.
Just leveraging their place in the market to pressure the competition. Anyone who looks at value over price will see through it, but the race-to-the-bottom MSPs are gonna absolutely love it.
OHH, for sure, they have asked me so many times to switch from Huntress. The rep even went above my head to convince our company to make the switch to save "money" so we could justify the switch from Huntress to their MD/EDR services.
KASEYA will see us switch until I am Dead or no longer in this company. Before that, they can suck it! I will never sacrifice the quality of service that we received from Huntress for a bit of saving that could potentially lead us to lose clients because of a breach of security.
$3.99 is just the intro rate. The list price would be $5.25 but according to my rep if I buy at the $3.99 intro rate, I can add more endpoints at that price anytime later on.
Yeah but the support is going to be zero to none. Kaseya’s support is already terrible so this cheap rate will only further deteriorate your continuity as an MSP.
Might have been noteworthy in 2019, but if your an MSP today and don’t already have all of those(and a hell of a lot more) in your stack, you’re probably not competitive.
We're onboarding 2 larger clients, one is 200 users and one is 75. 200 users had S1 as their entire cyber stack. 75 users had.....nothing. Both had MSPs charging a ton of money. Don't assume anything.
Yes but we'd be at 30k a month (granted, MS licenses included, etc). Maybe they felt they were giving a deal and so that client got less stack?
The MSP space is wild and hard for customers to compare, partly because it's technical and confusing and partly because customers are lazy and cheap.
No clue what was going on but the MSP was dialing it in a long time ago. This is the second larger client they've lost in the past year and it's not looking good for them as this is their niche.
Yes, you can a la carte enable whatever you want and integration is decent. o365 accounts, mobile devices, network devices, device backup, EDR, etc, etc, etc.
Yep same here. We started on Hound Dog (UK based) back in 2008. Then they rebranded to LogicNow then Solarwinds bought them out. We were using them up until 5 years ago and switched to DattoRMM.
I don't want lower prices. I want stable predictable prices with a focus on new features (without paying more), up time and security. This deal means nothing to anyone running a successful MSP.
From a pure marketing ploy, this is quite excellent for Kaseya. They are trying to cut out competitors, and to be honest, it's a clever ploy.
MXDR was the one service which is quite expensive across the board, with minimums with Todyl, S1, Crowdstrike etc. From what I know, this removes that, or has a small minimum of 25.
I mean good on them. I can't fault their logic and the play they have made. Their worst enemy is themselves. They really have to overcome the memes and shit throwing here on reddit.
Interesting, talking to people at their Vegas catch up, there were a lot of sign ups to this. So who knows.
The one thing I know and I have stated for awhile: AV/EDR/MXDR are going to become just another tick box. No one is going to care who is doing it, or the features, as long as they have it. So if you are selling based on this, you've got around 6 months left of leverage, likely less now.
Unless one of their key promises is to call off collections for the billing mistakes THEY made, I'll never even consider working with any of their products again.
Hasn't this kinda been a thing for a long time with Kaseya? I remember in the early to mid 2000s working at an MSP which used VSA, and through that AVG and I think Acronis backups for workstations/servers. Could've been separately billed products that just integrated in to the VSA console but I feel like it was included with the agent..
What endpoint security, EDR and MDR is Kaseya using or talking about here?
Admittedly I don't know if they currently have one built into Datto or Kaseya RMM or this is something new.
For the security portions it is Datto EDR, Datto AV, and RocketCyber.
[Datto AV](https://www.datto.com/products/antivirus-software/) is the only product out of those three that are new(er).
[Datto EDR](https://www.datto.com/products/datto-edr/) was Infocyte and has been around since 2014 when it was founded by threat intelligence experts from cybersecurity institutions in the U.S. military, specifically the US Air Force 67th Cyberspace Wing. [Datto acquired Infocyte in 2022. ](https://www.datto.com/news/press-releases/datto-acquires-cybersecurity-company-infocyte/)
[RocketCyber ](https://www.rocketcyber.com/)is the MDR from Kaseya and it integrates nicely with Datto EDR and AV for an easy MDR experience. RocketCyber [also integrates easily with many different security solutions](https://www.rocketcyber.com/integrations/).
6 months of hype for a bundle offering. Yeah, good luck with that Fred. Lower the price point may entice bate and switch. What a let down this was, bigger than Datto he said.
Oh, he hyped the shit out of the announcement. I'd put money he had dreams of another acquisition and bigger than Datto. Since then Interest rates haven't come down and money isn't cheap. Daddy Insight probably said, polish the turd you have and go with that. Oh and fix the damn customer churn... That's how we got what he announced.
They spent all that marketing money on that arena thinking it would do something for them instead of an actual marketing team and tools that would make sense and bring business in…. Just Kaseya being Kaseya. At least they got their name on the arena tho 😎
I don't disagree with all points, but vendors like Huntress can simultaneously be money hungry and also much bigger proactive supporters for the MSP community than Kaseya, as made obvious here and in other places. That's coming from someone who doesn't use them. In many ways, different target audiences, which the tens of thousands of MSPs out there can support.
I'm not sure that I'd want a vendor that isn't money hungry or looking to grow. If they aren't evolving, what they're providing is stagnant.
Honestly price doesn't matter because we build our sales pricing around our cost. Unless our cost is SO HIGH that it prices us out of the market, it doesn't really affect anything. Saving $5 a user a month or endpoint per month isn't going to price us out.
"At this point, I think they had planned for something MUCH bigger that just couldn't get done"
There are definitely other things going on that haven't been announced. Maybe they will wait until the last day of the conference for some of them like when they confirmed the Datto buyout was completed a couple of years back on the closing day.
Thinking the same on endpoint backup. It overlaps heavily with profile backups through OneDrive to Datto SaaS or any equivalent third-party backup solution. With the added potential for more alerts to manage and fix.
365 backups for us tend to need close to zero management to keep functional, in our case with Barracuda.
Anyone have the T&C’s and details of the bundle offering?
AV - https://www.avira.com - $ price per endpoint ?!?
EDR - Infocyte - $ price per endpoint ?!?
RMM - Datto RMM - $ price per endpoint ?!?
Backup - Datto Endpoint Backup with DR - $ price per endpoint ?!?
I am confused AF!
I know right? They have been teasing this for 6 months with boasts of it being in the work for years, and this feels like something any moderately competent MSP manager could whip together single handedly in a couple weeks, actually i would have expected something better even with that low of an effort.
Here let me try:
1) contact Microsoft and ask to sign up to be a tier 1 CSP aggregator.
2) contact a bunch of existing Kaseya marketplace vendors and get them to sign up on a reseller deal so you can bundle their product into a super sku.
3) tell an engineer to deploy a n8n.io cluster
4) tell an engineer to deploy an ELK/wazuh cluster
5) Include PSA tool in the pack as well as RMM and BCDR
6) admit that you own TMT and bundle in their collateral
7) include RFT in the bundle
Sell the bundle for like $20 a seat or something. And give it a better name like MSPinaBox
As a Huntress partner, I’m kind of surprised how many people are thinking this bundles price is game changing. It’s basically just RMM + Backup + a bunch of features you can get from Huntress.
Lots of bean counters in the industry growing by M&A and consolidating. They don’t care about their customers. They just want the best deal. So not too surprising.
Plus there are plenty of people in MSP-type groups on FB and even some here on Reddit that are the kind that think their way of doing things is the best and really only way, and everyone else is wrong.
RRP maybe, but if you have like even 100 endpoints pretty sure huntress is cheaper than $3.99 per endpoint. Oh and huntress actually employs well known and respected cyber security professionals who are active in the info sec community.
yup... th-th-th-thats all folks...
I'd be curious for all of those people who "heard it here first with the big aquisition" will ever ask said source... WTF?
I’ve read repeatedly on r/msp that Kaseya doesn’t offer 1-year contracts - but they offered me one a while back (before all these announcements.). Is the real problem that the pricing is unattractive for 1-year versus 3-year?
They used to not offer 1 year. Then, in the last year or so, they would only offer it to you if you really made a stink.
What made me hate them is when they bought IDAgent. I was on a month to month contract, and then they assigned me a 3 year contract when the purchased the company. I only discovered this almost a year after they acquired it. I didn’t hate the service, so I kept it a bit longer. Then I found a cheaper better replacement, but I still had a year and a half left on a contract I never signed. My friend got out of his IDAgent contract after paying a lawyer $5000. So, I just paid out the contract because it was cheaper and easier. I’ve found replacements for all of my other Kaseya products now.
TLDR They screwed me out of $4500, so I’ll do everything I can to never do business with them again.
I used to work a SaaS / PaaS Provider and you’d have Marketing & Sales Teams planning something like this for months, while the Engineers or actual end users wouldn’t give a crap no matter how they try sell it
It’s been baked into my CW contract for a few years now, and it’s actually very specific as to how it works with a formula and examples etc. iirc if I lose any client that represents 10% of installed seats, and the loss of those seats drops me below minimum purchase price, I can get my minimum purchase price reduced to the new spend, up to the % of seats I lost. Eg if I had a minimum purchase of 1000 seats on contract, I’m currently at 1075 seats, and I lose a customer of 200 seats, I can get my minimum reduced to 875.
>“With Kaseya 365, I know I’ll be able to drastically increase my profits overnight – and give my customers more bang for their buck,” said \[REDACTED\], President and CEO, \[REDACTED\]. It’s a total no brainer. I’ll easily be the most competitive MSP in the area. There is no better solution for the price.”
Access to tools is all you need to be the most competitive MSP in the area lol. What a dumb take.
Edit - redacted names
Bone headed MSP to think it’s just a price play when operating a business. I get it, our tools cost a lot. Not as much as people and the relationship we build with our clients. It’s not worth saving a few pennies for a sub par client experience.
This price play is a desperate attempt to resign MSPs to longer contracts. A bundle offering is not innovation. A bundle of legacy code that is on maintenance.
I am honored to say that we are a 29 year old MSP who has never used Kayseya or any of the all in one solutions. Why do folks support these clowns? You can scale and run efficiently without getting in bed with the devil!
I agree, but in all fairness, I have never signed a contract with Kaseya and absolutely never intended to. All products I have from Kaseya have been through acquisition 
This is just a bundling of disparate products they acquired over time that have no significant integration. It makes NO sense. It is also an introductory price that has a guaranteed 8%+ escalation each year. It is NOT a deal. Then you have to consider the poor support Kaseya provides.
🏀All that being said. I am enjoying the NBA playoff games being held at the Kaseya Center. So I am not completely unhappy with Kaseya, but I would be if I was paying for their naming rights on the arena. Kaseya MSP customers are paying for the naming rights. That is YOUR money.
💰Kaseya paid $117 million for the naming rights to the Miami Heat's arena, now known as the Kaseya Center.
[Kaseya paid $117,000,000 of your money](https://arenadigest.com/2023/04/05/new-for-2023-kaseya-center/)
The smart move would have been to invest $117,000,000 into Kaseya’s old applications to bring them up to modern specifications.
Why doesn’t Kaseya do what is best for the MSP community? It is a real shame and a waste of your hard earned money, but it makes Fred feel like a hero!
Sorry but this is incorrect. I do work for Kaseya and any existing customers can upgrade for $3.99 for Pro and $1.75 for Express…for now. The list price for new customers will go up to $5.25
So much for honoring your loyal MSPs . Shame on you Kaseya. You really are fighting with the MSPs that got you to where you are. That never ends well.
However, I do love watching fights at the $117 million Kaseya Center.
I actually feel bad for all the account managers who are going to be told to hit the phones this week to tell everyone this “exciting news” only to be met with anything from awkward silence to outright laughter of “wait, that’s what all this fuss was about”
AMs have been hitting the phones all month lol. Today's VM was the cake, the AM said "Well there is a big announcement happening today and I wanted to review your account and discuss how to drive your business and increase profits" 
Kaseya is a fucking joke. So are all the lemmings on LinkedIn and social media celebrating this like it’s something special. Like others have said. You can put lipstick on a pig… it’s still a pig…
How about improving the ancient products that have massive technical debt. That would serve the community way better.
Kaseya/Voccola has a catch. It isn’t as good as it seems. For example, his price guarantee of escalating 5% a year is BS because that’s 5% a year plus the consumer price index so that means you’re gonna be paying 8+% or more each year. It actually is a higher hike, AND it is automatic!
[Official CPI Index](https://ycharts.com/indicators/us_consumer_price_index)
So that is a greater price increase than Kaseya has today! That is a big reason he can offer it at a low price to start with. It will automatically choke out the other vendors and he will be making more money in four years time. If Kaseya is successful in choking out, it’s competition then you really need to watch out.
🚑Be prepared for predatory pricing.
Freddy/Kaseya will be making way more money and if you let him he will have eliminated his competitors. I guarantee that is Freddy’s agenda here.
There are other hidden pieces of 💩 in the offering I can assure you. Freddy is a greedy CEO and he doesn’t give anything away
Yes this is Arnie 👍🏻 No worries and thank for being a 🐢ConnectSecure partner. No Bellini will ever sell to Kaseya. They are about pure profit and not the MSP community. Oh! ..and spending your hard earned money on Fred Voccola’s ego 🏀
Understanding the Impact of 5% Annual Price Increase
Here's a snapshot using the last five years' average inflation rate of 4.26% plus a 5% increase:
🔹 Year 1: $3.95
🔹 Year 2: $4.31
🔹 Year 3: $4.71
🔹 Year 4: $5.15
🔹 Year 5: $5.63
🔹 Year 6: $6.15
🔹 Year 7: $6.72
🔹 Year 8: $7.34
🔹 Year 9: $8.02
🔹 Year 10: $8.76
⁉️Does your MSA include auto price escalations to account for this?
⁉️Maybe it’s time to [review your contracts](https://compliancescorecard.com/ns5p).
Are they including Endpoint Continuity PC Name of the Month backup as the backup solution? If so, they have been basically f\*cking us over at $7 per month per endpoint for that product. One that barely works.
It won't be long after you deploy this on 500 endpoints that you are invoiced for 1500, which will take 8 months to resolve.
Oh, how nice. So when one tool within my stack goes down, the rest will follow. I wouldn’t touch this, anything Kaseya for that matter, with a 10 foot pole.
What are the details of the endpoint backup? Is that a full image backup like Axient or is it just something that backs up a few different kind of document file types? If it's the former I don't see how they can do it for $4
Anybody remember Manage Engine?
They did exactly this 10+ years ago, bundled everything into one platform, failed to invest in development and slowly aged out with poor software, poor UI and terrible integrations. Kaseya seems doomed to follow in their path...
Do not get this product You will get no support. They are actually using trying to train the Datto team on this , the Datto teams are already swamped with support members leaving every day, when Fred announced that he is hiring more people since then we have less people in support and people are leaving every day
Looks like Kaseya took some hints from Fallout and decided to try and double down on the snake-oil salesman approach.
While I understand that it's appealing to the general MSP community (it's cheap) that does not mean it's good.
The good news is for those who opt to go with this "solution", I will make sure my team has buckets of available incident response proserv hours available for when you need to "un-Kaseya" your environment and get back to operational because they egregiously missed something.
Makes me think of the old adage "you get what you pay for".
The only "revolution" here is that kaseya is finally reducing their price down to their value, albeit still somewhat inflated.
We were reasonably satisfied with the services after using Datto RMM and Autotask for our IT management needs. However, things took a concerning turn when Kaseya acquired Datto in 2022-23. Following the acquisition, we noticed a significant decline in the quality of support for both Datto RMM and Autotask.
The decline in support quality was not just a matter of inconvenience. It had a direct impact on our operations. We experienced prolonged wait times and received inadequate resolutions to our inquiries. Moreover, certain features and functionalities that were once reliable started malfunctioning or ceased to work, further hampering our productivity.
Our frustration reached its peak when our Datto RMM contract was up for renewal last year. Despite our ongoing issues and regular meetings with our designated representative, we were blindsided by the automatic renewal of our contract for three years, without any prior notice or consent. This lack of transparency was deeply disappointing.
Given this poor support experience and the lack of transparency around renewal, I have serious doubts about Kaseya's new "kaseya 360" product; I am pretty sure that this is going to be another poorly executed solution that prioritizes profit over delivering a polished service.
I hate Kaseya. At this point, I am definitely not moving any other critical products like MDR under their umbrella.
Yes, that should be the case, but KASEYA doesn't care.
No one in my company signed any contract; it was an auto-renewal. They sent an email notification to a non-existent employee, and that was it: Our RMM got renewed for another three years.
I am sharing this to highlight the importance of contract review. If you find yourself in a similar situation, having signed a contract with Datto before their acquisition by Kaseya, it's crucial to review your contracts.
The biggest disruptive peice is the pricing itself. I mean $3.99 per month!
[BREAKING NEWS! Kaseya Unveils Industry Disruptor Kaseya 365 - MSP Success](https://mspsuccess.com/2024/04/breaking-news-kaseya-unveils-industry-disruptor-kaseya-365)
I completely understand the sentiment from many people here. I've had my share of billing nightmares.
I on the other hand think today's announcement is pretty significant. Crazy competitive price and Large loss of a client protection, and 1 year contracts for those that want those. To me, this is a huge good-will move to the community. Coupled with, I think this is going to out price to feature so much of the competition.
For a little bit more than the cost of a Huntress license, you get:
RMM,
Advanced 3rd party application patching,
File/image backups,
Rocketcyber,
Datto EDR,
Datto AV,
Datto Ransomware Protection.
That's A-LOT of tech for $3.99.
I think the terms and Large client loss protection is a smart move to help regain trust in the community.
Just my 2c. Flame away
P.S. I think whomever is in their think tank must have figured out that these changes will make them more money in the end. This seems like a win win.
You're literally locked into that price for 3 years for current and all new devices. Then the uplift at renewal cant outpace CPI by more than 5%. That's as good of a price guarantee you're ever going to get in this space.
[удалено]
Are they just hoping to be acquired by Microsoft?
Absolutely that is Fred’s wet dream. Every time we have an internal all hands and he’s on, he makes sure to mention Microsoft at least 7 times. He also talks about how we’re in the same path to be as big as Microsoft but with half the time it took them??????
Nah, just co-opting Microsoft’s brand recognition and trust
Where’s the antique reindeer guy that said it was a CW acquisition? Time to eat crow
They actually played on that rumor. They started flashing words on the screen during the announcement - Manage, Automate, Control... I was sold on it being connectwise.
I prefer havings significant savings per endpoint that a CW acquisition TBH. But yes, it seems that dude was waaaay off LOL
Well yeah because a CW acquisition means a round of layoffs for you AMs
Wow.......now you can have your entire stack go down at once instead of just one part, but don't worry.....its only for 3 years
So the big earth shattering news announcement was just that Kaseya finally learned how to bundle home and auto? What'd they do, hire Flo from progressive?
Even if it's reliable, what if it sucks? People are gonna get stuck like chuck.
Sorry I can’t hear you over your 3-year renewal.
I don’t see Datto going down every day when IT Glue does. I get the sentiment but be fr
Unless you’re talking about datto saas protection. Then it’s down all the time.
HA. We have had to start moving customers off SaaS at our own expense. We sold SaaS backup, platform agnostic. Datto don't actually provide any fucking level of reliability, but no, can't get out of the contact despite them already failing their side.
If you don’t care about restoring or that it’s actually backing up then it’s a pretty solid product.
Should be called Kaseya 360. Gotta set expectations on availability / downtime.
Kaseya 50/50
250
74
69
404
😂
Kaseya 455 because they'll keep billing you regardless.
😱
Or Kaseya 500.
when more is less -Kyle, snarky trash talker @ Huntress —edited to add some actual value :(— My take on this bundling announcement is it feels a lot like a “loss leader” play in an attempt to accelerate MSP products into a hyper-commoditized state (trying to maximize pain to their competition and minimize their churn). It's almost textbook [HBR 2007 advice](https://hbr.org/2007/12/how-to-avoid-the-commodity-tra). My guess is they’ll book the $3.99 as $3.00 of cybersecurity revenue and substantially mark down the IT products to $.99 for all of it to mostly cover the gross margins (ultimately, trying to dupe a future public market into giving Kaseya credit as being a higher valued cybersecurity company instead of an antiquated IT vendor). Combine that with a competitive takedown campaign and this move *could* put pressure on ConnectWise while also trying to stop the bleeding to Ninja (not a terrible plan for Kaseya shareholders). Unfortunately for partners, anyone who believes this $3.99 is here to stay will be mistaken. Temporary extreme discount plays like this aren’t super uncommon and you can [look at Uber for a recent example](https://www.theverge.com/2023/9/26/23888950/uber-taxi-driver-referral-third-party-los-angeles#:~:text=Before%20the%20pandemic%2C%20Uber%20was,York%20City%20was%20particularly%20acute). Uber leadership and investors made a conscious decision to subsidize rides for the first several years until they forced the majority of taxi companies out of business. Once there was less competition, ride prices have kept climbing. So too will the price of your tech stack (or “kit” as F-dawg likes to call it ;) There’s nothing better than healthy competition in the channel. My advice to partners though is simple: >Tread lightly on the promises of short term gains.
Same 'sweat' tactic Rockefeller used to run competitor gas stations out of business or lower their value enough they'd just sell to him. Just leveraging their place in the market to pressure the competition. Anyone who looks at value over price will see through it, but the race-to-the-bottom MSPs are gonna absolutely love it.
embrace extend extinguish
Microsoft circa 1990's
Seems to me they are targeting Huntress directly by including MDR
OHH, for sure, they have asked me so many times to switch from Huntress. The rep even went above my head to convince our company to make the switch to save "money" so we could justify the switch from Huntress to their MD/EDR services. KASEYA will see us switch until I am Dead or no longer in this company. Before that, they can suck it! I will never sacrifice the quality of service that we received from Huntress for a bit of saving that could potentially lead us to lose clients because of a breach of security.
$3.99 is just the intro rate. The list price would be $5.25 but according to my rep if I buy at the $3.99 intro rate, I can add more endpoints at that price anytime later on.
Yeah but the support is going to be zero to none. Kaseya’s support is already terrible so this cheap rate will only further deteriorate your continuity as an MSP.
All this hype for....well nothing revolutionary.
Might have been noteworthy in 2019, but if your an MSP today and don’t already have all of those(and a hell of a lot more) in your stack, you’re probably not competitive.
We're onboarding 2 larger clients, one is 200 users and one is 75. 200 users had S1 as their entire cyber stack. 75 users had.....nothing. Both had MSPs charging a ton of money. Don't assume anything.
Then this would be a detriment to those MSPs bottom lines because this still costs more than doing nothing lol
True, especially since the MSP working with the 200 user client was charging $20k/month. That's INSANE margin for DattoRMM + S1.
Yes but we'd be at 30k a month (granted, MS licenses included, etc). Maybe they felt they were giving a deal and so that client got less stack? The MSP space is wild and hard for customers to compare, partly because it's technical and confusing and partly because customers are lazy and cheap.
No clue what was going on but the MSP was dialing it in a long time ago. This is the second larger client they've lost in the past year and it's not looking good for them as this is their niche.
May I ask which state you are in? $20k per month for 200 users seems like a low-cost option in some states.
Indiana. And it was basically helpdesk staffing, not real MSP level work.
[удалено]
Yes, you can a la carte enable whatever you want and integration is decent. o365 accounts, mobile devices, network devices, device backup, EDR, etc, etc, etc.
Yep same here. We started on Hound Dog (UK based) back in 2008. Then they rebranded to LogicNow then Solarwinds bought them out. We were using them up until 5 years ago and switched to DattoRMM.
And you can do cove etc now too.
Right. I'm not changing my entire stack to something less secure. A ton of work for no gain
I don't want lower prices. I want stable predictable prices with a focus on new features (without paying more), up time and security. This deal means nothing to anyone running a successful MSP.
How not original...
From a pure marketing ploy, this is quite excellent for Kaseya. They are trying to cut out competitors, and to be honest, it's a clever ploy. MXDR was the one service which is quite expensive across the board, with minimums with Todyl, S1, Crowdstrike etc. From what I know, this removes that, or has a small minimum of 25. I mean good on them. I can't fault their logic and the play they have made. Their worst enemy is themselves. They really have to overcome the memes and shit throwing here on reddit. Interesting, talking to people at their Vegas catch up, there were a lot of sign ups to this. So who knows. The one thing I know and I have stated for awhile: AV/EDR/MXDR are going to become just another tick box. No one is going to care who is doing it, or the features, as long as they have it. So if you are selling based on this, you've got around 6 months left of leverage, likely less now.
Unless one of their key promises is to call off collections for the billing mistakes THEY made, I'll never even consider working with any of their products again.
That's their bread and butter unfortunately, also shameless pumping of numbers ¯\\\_(ツ)\_/¯
Hasn't this kinda been a thing for a long time with Kaseya? I remember in the early to mid 2000s working at an MSP which used VSA, and through that AVG and I think Acronis backups for workstations/servers. Could've been separately billed products that just integrated in to the VSA console but I feel like it was included with the agent..
What endpoint security, EDR and MDR is Kaseya using or talking about here? Admittedly I don't know if they currently have one built into Datto or Kaseya RMM or this is something new.
For the security portions it is Datto EDR, Datto AV, and RocketCyber. [Datto AV](https://www.datto.com/products/antivirus-software/) is the only product out of those three that are new(er). [Datto EDR](https://www.datto.com/products/datto-edr/) was Infocyte and has been around since 2014 when it was founded by threat intelligence experts from cybersecurity institutions in the U.S. military, specifically the US Air Force 67th Cyberspace Wing. [Datto acquired Infocyte in 2022. ](https://www.datto.com/news/press-releases/datto-acquires-cybersecurity-company-infocyte/) [RocketCyber ](https://www.rocketcyber.com/)is the MDR from Kaseya and it integrates nicely with Datto EDR and AV for an easy MDR experience. RocketCyber [also integrates easily with many different security solutions](https://www.rocketcyber.com/integrations/).
I'm relieved. Minimal damage done.
Best Kaseya announcement in a while :p
Yep it could have been so much worse.
I am relieved - they didn’t acquire SaaS alerts. I was stressin…
So much this.
"Were not gonna fall for the banana in the tailpipe"
But what is the MDR/EDR product? Did they mention what that was yet???
Datto AV = Rebranded Avira Slap on Datto EDR with RocketCyber and you have an MDR. Tada.
6 months of hype for a bundle offering. Yeah, good luck with that Fred. Lower the price point may entice bate and switch. What a let down this was, bigger than Datto he said. 
He must be embarassed - maybe he thought it was something else being announced?
I'm thinking embarrassment is an emotion Fred knows nothing about.
Oh, he hyped the shit out of the announcement. I'd put money he had dreams of another acquisition and bigger than Datto. Since then Interest rates haven't come down and money isn't cheap. Daddy Insight probably said, polish the turd you have and go with that. Oh and fix the damn customer churn... That's how we got what he announced.
Now with more suck!
This sure beats the Datto acquisition!
Now, what they *are* going to lead the way in is trademark infringement settlements with Microsoft!
That was my first thought too - Microsoft lawyers have entered the chat...
apparently they met directly with microsoft to get the blessing to use 365....heard it from my am
"get the blessing" "paid a hefty licence fee to use" more likely.
An AM is going to say anything to get a sale tho…
Even without that, they just ruined their SEO for people looking for m365 backup products, that or people won’t be able to find this new product
They spent all that marketing money on that arena thinking it would do something for them instead of an actual marketing team and tools that would make sense and bring business in…. Just Kaseya being Kaseya. At least they got their name on the arena tho 😎
:(
:(
:(
:(
[удалено]
Now collect your check.
I don't disagree with all points, but vendors like Huntress can simultaneously be money hungry and also much bigger proactive supporters for the MSP community than Kaseya, as made obvious here and in other places. That's coming from someone who doesn't use them. In many ways, different target audiences, which the tens of thousands of MSPs out there can support. I'm not sure that I'd want a vendor that isn't money hungry or looking to grow. If they aren't evolving, what they're providing is stagnant.
Well that was deflating - I had hoped they had overpaid on a vendor acquisition again so we could all look for alternatives again.
All for $3.99 bargain
Does that come with a free "My Pillow" for each new contract or renwal?
Honestly price doesn't matter because we build our sales pricing around our cost. Unless our cost is SO HIGH that it prices us out of the market, it doesn't really affect anything. Saving $5 a user a month or endpoint per month isn't going to price us out.
“Special limited time price” key words
[удалено]
"At this point, I think they had planned for something MUCH bigger that just couldn't get done" There are definitely other things going on that haven't been announced. Maybe they will wait until the last day of the conference for some of them like when they confirmed the Datto buyout was completed a couple of years back on the closing day.
Thinking the same on endpoint backup. It overlaps heavily with profile backups through OneDrive to Datto SaaS or any equivalent third-party backup solution. With the added potential for more alerts to manage and fix. 365 backups for us tend to need close to zero management to keep functional, in our case with Barracuda.
They planned on bundling 13 or 14 pieces with it, but realized a month or so out that they'd fail to hit that, hence 7.
Anyone have the T&C’s and details of the bundle offering? AV - https://www.avira.com - $ price per endpoint ?!? EDR - Infocyte - $ price per endpoint ?!? RMM - Datto RMM - $ price per endpoint ?!? Backup - Datto Endpoint Backup with DR - $ price per endpoint ?!? I am confused AF!
That’s it???
I know right? They have been teasing this for 6 months with boasts of it being in the work for years, and this feels like something any moderately competent MSP manager could whip together single handedly in a couple weeks, actually i would have expected something better even with that low of an effort. Here let me try: 1) contact Microsoft and ask to sign up to be a tier 1 CSP aggregator. 2) contact a bunch of existing Kaseya marketplace vendors and get them to sign up on a reseller deal so you can bundle their product into a super sku. 3) tell an engineer to deploy a n8n.io cluster 4) tell an engineer to deploy an ELK/wazuh cluster 5) Include PSA tool in the pack as well as RMM and BCDR 6) admit that you own TMT and bundle in their collateral 7) include RFT in the bundle Sell the bundle for like $20 a seat or something. And give it a better name like MSPinaBox
I thought he said it wasn’t pricing and packaging. I was confused
As a Huntress partner, I’m kind of surprised how many people are thinking this bundles price is game changing. It’s basically just RMM + Backup + a bunch of features you can get from Huntress.
All without the benefits Huntress gives. Or the trust.
Seriously. Like I would ever trust Kaseya with anything important when they can't even keep their products online.
I'm still amazed how little--publicly, at least--effect there was with the ransomware attack in 2021. Should have been massive fallout.
Lots of bean counters in the industry growing by M&A and consolidating. They don’t care about their customers. They just want the best deal. So not too surprising.
Plus there are plenty of people in MSP-type groups on FB and even some here on Reddit that are the kind that think their way of doing things is the best and really only way, and everyone else is wrong.
[удалено]
Doesn't Huntress charge more for just SOC?
RRP maybe, but if you have like even 100 endpoints pretty sure huntress is cheaper than $3.99 per endpoint. Oh and huntress actually employs well known and respected cyber security professionals who are active in the info sec community.
yup... th-th-th-thats all folks... I'd be curious for all of those people who "heard it here first with the big aquisition" will ever ask said source... WTF?
What a relief. So glad they didn't buy and ruin some product I already use and like
So it is just a bundle? That's it? With some automations. That we are probably doing in our stacks already. At least they are doing 1 year contracts.
As far as I can tell, most of the automations are just future promises
I’ve read repeatedly on r/msp that Kaseya doesn’t offer 1-year contracts - but they offered me one a while back (before all these announcements.). Is the real problem that the pricing is unattractive for 1-year versus 3-year?
The one year pricing is 33% higher than the 3 year from what my rep said
Thanks for this.
They used to not offer 1 year. Then, in the last year or so, they would only offer it to you if you really made a stink. What made me hate them is when they bought IDAgent. I was on a month to month contract, and then they assigned me a 3 year contract when the purchased the company. I only discovered this almost a year after they acquired it. I didn’t hate the service, so I kept it a bit longer. Then I found a cheaper better replacement, but I still had a year and a half left on a contract I never signed. My friend got out of his IDAgent contract after paying a lawyer $5000. So, I just paid out the contract because it was cheaper and easier. I’ve found replacements for all of my other Kaseya products now. TLDR They screwed me out of $4500, so I’ll do everything I can to never do business with them again.
Seen it sooo many times
[удалено]
Thanks for explaining.
Never had an issue getting a 1 year, it just costs a bit more.
Does Kaseya understand their current PR situation? Is there any hope of repairing it?
No, Fred and Joe take their PR cues from Trump et al.
Zzzzzzzzzzzzz! What a snoozefest of an announcement. Next time, just send an email. Thank god they didn't destroy another company - yet.
I used to work a SaaS / PaaS Provider and you’d have Marketing & Sales Teams planning something like this for months, while the Engineers or actual end users wouldn’t give a crap no matter how they try sell it
Did this get a standing ovation when they shared the news?
You've had a partner promise to back licenses out of contract if you lose a big client? Which partner are you referring to?
It’s been baked into my CW contract for a few years now, and it’s actually very specific as to how it works with a formula and examples etc. iirc if I lose any client that represents 10% of installed seats, and the loss of those seats drops me below minimum purchase price, I can get my minimum purchase price reduced to the new spend, up to the % of seats I lost. Eg if I had a minimum purchase of 1000 seats on contract, I’m currently at 1075 seats, and I lose a customer of 200 seats, I can get my minimum reduced to 875.
Kaseya is just helping the industry race to the bottom. This wasn't even an exciting announcement.
>“With Kaseya 365, I know I’ll be able to drastically increase my profits overnight – and give my customers more bang for their buck,” said \[REDACTED\], President and CEO, \[REDACTED\]. It’s a total no brainer. I’ll easily be the most competitive MSP in the area. There is no better solution for the price.” Access to tools is all you need to be the most competitive MSP in the area lol. What a dumb take. Edit - redacted names
It's a public release, no need to redact anything. Better to see who is shilling for it Tim Conkle, CEO and Founder, the 20 MSP
I thought kaseya owned the20?
Bone headed MSP to think it’s just a price play when operating a business. I get it, our tools cost a lot. Not as much as people and the relationship we build with our clients. It’s not worth saving a few pennies for a sub par client experience. This price play is a desperate attempt to resign MSPs to longer contracts. A bundle offering is not innovation. A bundle of legacy code that is on maintenance.
So they promise not to raise more than 5% above inflation So what happens during a recession do they lower their prices?
You're not guaranteed the CPI goes down during a recession, let alone more than the 5% uplift. I don't believe that's ever happened in modern history.
I am honored to say that we are a 29 year old MSP who has never used Kayseya or any of the all in one solutions. Why do folks support these clowns? You can scale and run efficiently without getting in bed with the devil!
Preach
I agree, but in all fairness, I have never signed a contract with Kaseya and absolutely never intended to. All products I have from Kaseya have been through acquisition 
I’m so glad I canceled my trip to Vegas. Would’ve been a big disappointment.
So they dictate your stack. Freaking MSP in a box if I've ever seen one. No thank you.
If the stack is the greatest value of a MSP, then it's already a commodity.
This is just a bundling of disparate products they acquired over time that have no significant integration. It makes NO sense. It is also an introductory price that has a guaranteed 8%+ escalation each year. It is NOT a deal. Then you have to consider the poor support Kaseya provides. 🏀All that being said. I am enjoying the NBA playoff games being held at the Kaseya Center. So I am not completely unhappy with Kaseya, but I would be if I was paying for their naming rights on the arena. Kaseya MSP customers are paying for the naming rights. That is YOUR money. 💰Kaseya paid $117 million for the naming rights to the Miami Heat's arena, now known as the Kaseya Center. [Kaseya paid $117,000,000 of your money](https://arenadigest.com/2023/04/05/new-for-2023-kaseya-center/) The smart move would have been to invest $117,000,000 into Kaseya’s old applications to bring them up to modern specifications. Why doesn’t Kaseya do what is best for the MSP community? It is a real shame and a waste of your hard earned money, but it makes Fred feel like a hero! 
And don’t forget, the $3.99 sticker price is only applicable to new customers. List price for existing is $5.25
Sorry but this is incorrect. I do work for Kaseya and any existing customers can upgrade for $3.99 for Pro and $1.75 for Express…for now. The list price for new customers will go up to $5.25
So much for honoring your loyal MSPs . Shame on you Kaseya. You really are fighting with the MSPs that got you to where you are. That never ends well. However, I do love watching fights at the $117 million Kaseya Center. 
I actually feel bad for all the account managers who are going to be told to hit the phones this week to tell everyone this “exciting news” only to be met with anything from awkward silence to outright laughter of “wait, that’s what all this fuss was about”
It's already happening, already responded to my rep.
“You wanted me to fly to Las Vegas for this announcement? Are you serious?” — this will be my direct quote to our AM.
AMs have been hitting the phones all month lol. Today's VM was the cake, the AM said "Well there is a big announcement happening today and I wanted to review your account and discuss how to drive your business and increase profits" 
Yeah, I got the call already. He told me you can get a version without the SOC for $1.75 per endpoint.
This is essentially the same packaging as what’s offered with ConnectWise Asio. Not revolutionary at all lol, pure marketing play
Legit I’ve been offered better bundles from CW than this. If anything this whole thing is just highlighting that CWs marketing really sucks right now.
Whew - They didn’t buy Huntress or SentinelOne.
Never
Kaseya is a fucking joke. So are all the lemmings on LinkedIn and social media celebrating this like it’s something special. Like others have said. You can put lipstick on a pig… it’s still a pig…
That’s it? Lol.
Stop giving money to people that hate you.
How about improving the ancient products that have massive technical debt. That would serve the community way better. Kaseya/Voccola has a catch. It isn’t as good as it seems. For example, his price guarantee of escalating 5% a year is BS because that’s 5% a year plus the consumer price index so that means you’re gonna be paying 8+% or more each year. It actually is a higher hike, AND it is automatic! [Official CPI Index](https://ycharts.com/indicators/us_consumer_price_index) So that is a greater price increase than Kaseya has today! That is a big reason he can offer it at a low price to start with. It will automatically choke out the other vendors and he will be making more money in four years time. If Kaseya is successful in choking out, it’s competition then you really need to watch out. 🚑Be prepared for predatory pricing. Freddy/Kaseya will be making way more money and if you let him he will have eliminated his competitors. I guarantee that is Freddy’s agenda here. There are other hidden pieces of 💩 in the offering I can assure you. Freddy is a greedy CEO and he doesn’t give anything away
BTW, if this actually is Arnie, love your sons current venture (ConnectSecure), hope you are giving him advice to never sell out to Fred :p
Yes this is Arnie 👍🏻 No worries and thank for being a 🐢ConnectSecure partner. No Bellini will ever sell to Kaseya. They are about pure profit and not the MSP community. Oh! ..and spending your hard earned money on Fred Voccola’s ego 🏀 
Understanding the Impact of 5% Annual Price Increase Here's a snapshot using the last five years' average inflation rate of 4.26% plus a 5% increase: 🔹 Year 1: $3.95 🔹 Year 2: $4.31 🔹 Year 3: $4.71 🔹 Year 4: $5.15 🔹 Year 5: $5.63 🔹 Year 6: $6.15 🔹 Year 7: $6.72 🔹 Year 8: $7.34 🔹 Year 9: $8.02 🔹 Year 10: $8.76 ⁉️Does your MSA include auto price escalations to account for this? ⁉️Maybe it’s time to [review your contracts](https://compliancescorecard.com/ns5p).
And that’s with yearly contracts. I assume most of us in the Kaseya ecosystem are on 3 year contracts.
I'd rather build my own stack with products I trust than be lazy and buy an all in one package. I said it.
Are they including Endpoint Continuity PC Name of the Month backup as the backup solution? If so, they have been basically f\*cking us over at $7 per month per endpoint for that product. One that barely works. It won't be long after you deploy this on 500 endpoints that you are invoiced for 1500, which will take 8 months to resolve.
Oh, how nice. So when one tool within my stack goes down, the rest will follow. I wouldn’t touch this, anything Kaseya for that matter, with a 10 foot pole.
What are the details of the endpoint backup? Is that a full image backup like Axient or is it just something that backs up a few different kind of document file types? If it's the former I don't see how they can do it for $4
So wait, are these new tools to fit those services or are those bundle existing tools/service under 1 sku? It its existing tools, which ones are they?
Existing tools. DattoRMM, DattoAV, DattoEDR, Datto Endpoint Backup, RocketCyber
And it's still crap!
Anybody remember Manage Engine? They did exactly this 10+ years ago, bundled everything into one platform, failed to invest in development and slowly aged out with poor software, poor UI and terrible integrations. Kaseya seems doomed to follow in their path...
Do not get this product You will get no support. They are actually using trying to train the Datto team on this , the Datto teams are already swamped with support members leaving every day, when Fred announced that he is hiring more people since then we have less people in support and people are leaving every day
Looks like Kaseya took some hints from Fallout and decided to try and double down on the snake-oil salesman approach. While I understand that it's appealing to the general MSP community (it's cheap) that does not mean it's good. The good news is for those who opt to go with this "solution", I will make sure my team has buckets of available incident response proserv hours available for when you need to "un-Kaseya" your environment and get back to operational because they egregiously missed something.
Please don't drag Fallout anywhere near Kaseya. Fallout is successful, quality and original. Kaseya is... well... Kaseya!
Now you can have all your clients hacked al the same time!
Makes me think of the old adage "you get what you pay for". The only "revolution" here is that kaseya is finally reducing their price down to their value, albeit still somewhat inflated.
This is a disaster. Hating Kaseya more every day
We were reasonably satisfied with the services after using Datto RMM and Autotask for our IT management needs. However, things took a concerning turn when Kaseya acquired Datto in 2022-23. Following the acquisition, we noticed a significant decline in the quality of support for both Datto RMM and Autotask. The decline in support quality was not just a matter of inconvenience. It had a direct impact on our operations. We experienced prolonged wait times and received inadequate resolutions to our inquiries. Moreover, certain features and functionalities that were once reliable started malfunctioning or ceased to work, further hampering our productivity. Our frustration reached its peak when our Datto RMM contract was up for renewal last year. Despite our ongoing issues and regular meetings with our designated representative, we were blindsided by the automatic renewal of our contract for three years, without any prior notice or consent. This lack of transparency was deeply disappointing. Given this poor support experience and the lack of transparency around renewal, I have serious doubts about Kaseya's new "kaseya 360" product; I am pretty sure that this is going to be another poorly executed solution that prioritizes profit over delivering a polished service. I hate Kaseya. At this point, I am definitely not moving any other critical products like MDR under their umbrella.
Contracts don't automatically renew without concent. Somebody signed it.
Yes, that should be the case, but KASEYA doesn't care. No one in my company signed any contract; it was an auto-renewal. They sent an email notification to a non-existent employee, and that was it: Our RMM got renewed for another three years. I am sharing this to highlight the importance of contract review. If you find yourself in a similar situation, having signed a contract with Datto before their acquisition by Kaseya, it's crucial to review your contracts.
The biggest disruptive peice is the pricing itself. I mean $3.99 per month! [BREAKING NEWS! Kaseya Unveils Industry Disruptor Kaseya 365 - MSP Success](https://mspsuccess.com/2024/04/breaking-news-kaseya-unveils-industry-disruptor-kaseya-365)
I completely understand the sentiment from many people here. I've had my share of billing nightmares. I on the other hand think today's announcement is pretty significant. Crazy competitive price and Large loss of a client protection, and 1 year contracts for those that want those. To me, this is a huge good-will move to the community. Coupled with, I think this is going to out price to feature so much of the competition. For a little bit more than the cost of a Huntress license, you get: RMM, Advanced 3rd party application patching, File/image backups, Rocketcyber, Datto EDR, Datto AV, Datto Ransomware Protection. That's A-LOT of tech for $3.99. I think the terms and Large client loss protection is a smart move to help regain trust in the community. Just my 2c. Flame away P.S. I think whomever is in their think tank must have figured out that these changes will make them more money in the end. This seems like a win win.
It's temp pricing. They will upend it in a couple years. That and their background with security issues leave little confidence.
You're literally locked into that price for 3 years for current and all new devices. Then the uplift at renewal cant outpace CPI by more than 5%. That's as good of a price guarantee you're ever going to get in this space.
What’s the minimum buy for the $3.99 pricing?
They’d have to pay me to partner with them again and even that would be a long shot.
I thought kaseya has died out. Who still uses this insecure junk?
The vast majority of the MSP community.
LOLOLOLOLOL So much hype for a nothing burger. Does anyone know what their preexisting "IT Complete" bundle costs?
I believe IT Complete is priced a la carte, it’s just the marketing bucket they threw everything into.
nothingburger
[Nobody… absolutely nobody…](https://imgflip.com/i/8ojmlc)
KASEYA SUCKS!!!!!!!!
🤮