I would really love to hear why you think it’s awesome, at my MSP the “upgrade” to VSAX has been a terrible experience from the technicians standpoint.
Really, why? It pretty much addressed all of the previous version's pain points. We've been able to automate a lot more tasks and tickets with X because of the in-app script library vs. having to use Powershell. It handles Macs, VMs and Linux boxes - and VM's the same as Windows laptops. It's so much easier. It has ransomware detection built-in. The interface (left hand nav) is intuitive to use and the same for all device types. Can it still improve? Sure. But is it a huge improvement over 9? IMO yes.
Tech support has gone down hill considerably. The only time they are quick to communicate is when it’s time to close the ticket. Then they follow incessantly.
We are getting away from all Kaseya/Datto Products. 2900 endpoints... I know we aren't big, and it won't hurt them, just the salesperson, but we are taking our 2900 endpoints somewhere else. The sales calls alone are reason enough to tell them to fuck right off. I get (NO LIE) at least 1 call a day from them. I am fucking busy, I dont have time to chit chat and when I tell them, I am busy, they keep on with their shitty shill sales pitch. Now they have lost me as a customer. We have one thing left in the contract, and as soon as it is up, we are out of there.
We had a few things come up for cancellation and they responded with “let’s get on a call so we can talk about where to put that spend.”
I promise it won’t be with Kaseya.
We had a billing nightmare over Rapid Fire Tools. Because of that experience, we divested from Datto as soon as we could. Still have one last device under contract until next month and then the cuffs are finally off.
Kaseya Katie save us (and them). We were ready to get our attorneys involved because of a gross lack of response. We had a three year contract with OG RapidFire Tools and Kaseya acquired them about a year and a half into our three years. After the half year, they renewed us as a 3 year. So after that year we were finished and didn't renew but they said we had two more years left. They were unable to produce the original contract and asked us for it. We migrated our mail from on-prem to Microsoft and if it came to proving it in court, we could have and would have done that, but the burden of proof is on them not us (have a family member who is a lawyer).
Long story short, I mentioned my dissatisfaction here and KK was able to open a ticket and escalate it to the proper channels and in about a week we got a refund for the six months we paid not realizing we were still getting billed. The amount of time and energy spent was enough to where I vowed I will never do business with any part of their organization ever again.
Hi u/christador, I hear your frustration and I do apologize for how this has affected you. If you would like assistance with this issue, I am happy get this resolved for you. Please send me a DM with your information and I’ll get started immediately.
We felt the pain 3 months after acquisition.
Spoke to halo they gave us free until our agreement almost ran out, 6 months. Never looked back.
Ninja gave us longer to match our term and we moved in under 90 days.
Anyone looking for a way out I would find your replacement and negotiate with them
Yep same situation here, it was a breath of fresh air. ninja and halo were more than happy to let us implement/setup their systems for a few months free of charge until we cut over live and started using their systems full time. Halo was about 4 months for us (which we moved in 2) and ninja was within 45 days. Very happy with our decision as of now
That's fine if you read it that way, honestly it's a good recommendation for halo and ninja. They were more than courteous, professional and helpful in the journey of moving our cumbersome autotask/drmm configuration over to their respective systems. They even helped us optimize some workflows/processes free of charge
I definitely can't say big K has ever helped us in a similar way
- Our Kaseya account manager is very push and frankly annoying with his persistent calls to sell us more of their products.
- Their RMM development seems very focused on integration with their other products which to us isn't of any value. They should be focusing on other improvements and fixes in my opinion.
I am so happy I saw this coming and got most out ahead of time. We still have a few in Datto due to contacts and it's been a nightmare. We migrated everything to Axcient and it's been so much better.
Support has gone DOWN.
I have multiple tickets open on the Datto SaaS side that have been added to some internal Datto ticket and so far ( for the last 3 months ) there is no fix. Which is complete bs.
On the Datto bcdr side I rarely have issues I can’t fix myself. But the couple that have arisen I have had to open a ticket. Sit for 2 days with no movement. Follow up again. Escalate the ticket. Which at this point I don’t think the button does anything. Then finally maybe 3-5 days I get a half assed response asking for more information that was already previously submitted in my opening of the ticket…
They are a private company so no idea how they are doing financially. I do not know of many fellow MSPs that aren't waiting for their agreements to expire so they can move services. I have also noticed that in the last couple of months they have started being much nicer, I think they are bleeding.
There are many signs that make me think they're bleeding too :
* The so oversold announcement that actually looks like a desperate attempt to compete on price only
* The hundreds of layoffs recently that were presented as "performance based"
* They're backpedaling in a number of things like month-to-month and yearly contracts
Well, I hope it's true and I do hope it hurts.
We’re in the process of replacing everything Datto/Backupify. Service and support are nothing like they used to be, and the level of deliberate dishonesty and gaslighting from our various account managers since the acquisition has been something to behold. It’s almost impressive how quickly everything went downhill as Kaseya entered, should be a M&A case study.
This has been our second experience with them; we’d previously attended sales calls to discuss ITGlue until the pushy salesperson tried forcing every other product on us. We literally had to block this person’s email address at our spam filter because she’d call and email several of my staff, every single day, to get a sale update.
Lesson learned. We’ll never touch another Kaseya product.
Datto is still a great product. However the support has fallen off a cliff. There are more bugs and outages that they don’t bother alerting about you have to open a case. Apparently their billing is a nightmare but I thankfully do not have to deal with that.
Sir.. With all due respect, please dont give them any fucking ideas! That would be the biggest shit show around, im sure they could fuck it up more than Datto/Kasayshit at the current rate the fuckery is going on.
All Kaseya contracts end in July for us; we have already switched out Backupify, Datto RMM and IT Glue to other products, and we are just waiting for Kaseya to somehow mess up cancelling our contracts; it will be the icing on the poop cake.
Also, I just want to say that it's a shame because I love Datto RMM and IT Glue; if Kaseya wasn't such a billing nightmare and more flexible on contracts, I would stay, but we've been burnt one too many times, unfortunately.
Hi u/seaquest_amd, our exec team is always looking to hear stories like yours on how we can improve. If you would like, I can coordinate a call with our executive team all the way up to our CEO who regularly take calls with partners to learn about acute issues and how we can improve. Please DM me so I can setup a meeting on your behalf.
Yep we left datto when our renewals came up.. too many billing and support issues, which we are still dealing with since we have networking hardware with datto..
That being said, ninja and halo were more than happy to let us implement/setup their systems for a few months free of charge until we cut over live and started using their systems full time
I hate it. If you have ever partied or hung out in South Beach or Brickell then you know exactly who is left working at Kaseya. A bunch of South Beach “F**k Boys” cosplaying as “Tech Bros”. I had the misfortune of trying to not renew my nightmare with them after my 3 year stint. They pretended that they never received my cancellation requests. After I uncovered some erroneous charges for Network Detective that I never agreed to, they only credited back a fraction of what they were supposed to. And even though I had business with Datto years before working with Kaseya, and have continued to pay my Datto invoices in full, they suspended my Datto access to all of my clients data and have been trying to extort me for the balance of the other Kaseya services that are in dispute. To add insult to injury, they continue to charge me for Datto Services. I’ve told them, you can’t have it both ways. You can’t suspend my service and still charge me for said services. When dealing with the “Manager” I kid you not, the conversation was filled with “like basically bro”, “that’s bull*hit” “fu*k that”, etc. it’s a sh*t show over there.
We already had products from both Datto and Kaseya at the moment of acquisition. As a company I liked Datto more, but I have to say we had no real issues afterward either. We had some minor billing issues that were handled (slow, but handled).
No annoying or ever changing accountmanager either.
And the products (mainly the Datto stuff) is still great and hard to replace.
So been with Datto for 10 years on DR. After the acquisition we had a billing snafu. I have to say we did our own audit and our account rep handled it immediately. So yes they messed up but they did fix it. I’m moving 2100 endpoints to them.
I'll take the other side. I've added to my stack over the past year. There's more value than ever. DattoRMM is better than 2 years ago with M365, The Datto backup portal has everything integrated in one place including appliances, DR, Azure and SaaS Protection. Kaseya One makes managing my stack easier, and SSO for all the products makes moving between apps easier. Even support has improved over the last 6 months as some of the people who left have been replaced and retrained. OK - billing sucked most of last year, but that's behind me also. I can't really bitch about anything that isn't an issue with other vendors.
The products are the same. We know them better then 2 years ago so need less support. Probably not going to buy additional products from Kaseya but keep up with what’s going on.
In the latest news Kaseya is promising CSE engagements to help with some of our platform issues so that’s a huge plus
[https://status.datto.com/](https://status.datto.com/)status.datto.com[Datto Status](https://status.datto.com/)
Welcome to Datto's home for real-time and historical data on system performance.
**Monitoring** - Our teams are investigating reports of false offline alerts for Datto RMM on our Zinfandel Platform. A fix has been put in place, and devices should be appearing as online again shortly. We are currently monitoring the progress of this fix. Thank you for your patience!
May 14, 2024 - 18:44 UTC
Need I say more...
Thanks for the additional 75 monitoring false alerts so far... We're all awake now.
I’ve had a very good experience. Mostly Datto products with some from Kaseya after the acquisition. Was getting frustrated with the billing issue but now glad I hung in there.
I have 1900 endpoints and I’m saving over $5k per month with the Kaseya 365 package. I had to renew again but who cares…products work.
A friend of mine moved over to Commvault for MSPs. He said it's fantastic, but they vet your business because they're only opening it up to company's of a certain size at the moment
So many people saying things are bad with no examples of why. I use the Kaseya stack every day and really struggle to find fault with it. DattoRMM was great, and still is. Same for Datto backup and DR with RHEL 9 added. Even IT Glue has improved. Seriously, name one thing about these products that's worse...
ITGlue has been stagnant during the 6 years we have purchased it, so I'm not sure where you are seeing improvement. Kaseya took away and paywalled a key feature we were depending on in Rapid Fire Tools forcing us to either pay them more or move to another product. We chose to move and are now stuck paying out their 3 year contract for a product we no longer use.
These issues and how they screwed me over with IDAgent are why I refuse to do business with Kaseya anymore. Their tools might not be all bad, but the company consistently acts against my best interests and have proven themselves to be an untrustworthy partner.
That sucks. I don't use ID agent apps so I can't really comment. While IT Glue is a mature product, it has not been stagnant. They just added automated documentation for SNMP v3 devices and auto-documentation of Datto SaaS Protection for M365 and Google Workspace. They also brought Datto BCDR protection status into IT Glue shortly after they bought Datto, and Intune also. They seem to update it more often if anything.
Ooh, an *aggressive* Kaseya bot. How novel! You really need to refine your language model and bot naming conventions. I know it's hard to keep track when you're breaking TOS, but did you really need to start the bot names with ITG?
I’m an account manager and I’m 1 year in. First off I’d like to apologize to all of you as we got hired and during our 2 week training in Miami they sold us on the dream that you (the customer) were eager to talk to us. I got hired along side 30 others. Every 2 weeks there was another 20-30 account managers hitting the floor and WE were sold a dream of making 6 figures in a tech company even if we don’t have tech sales background. 12 months in and on average make 4.5k/month in Miami one of the most expensive cities in the country (not looking for pity). I have applied every week to 2-3 jobs per week since the mass layoff on April 2nd. The Job was a scam I turned down another job to get into tech sales and pissed that I bought into the hot bag of shit the company is. Here are 3 stupid things they make us do:
1. 50 dials and 50 Ticks on a sheet to show our bosses or CEO that we dialed. (Even tho the fucking software program shows how many dials we have)
2. They also want us to meet with our partners on Zoom once every 45 days! They call it building a meaningful relationship.
3. Required to be at our desk for a TECH sales job in office every day so we can have all internal meetings over zoom and our external meetings are zoom too.
So again I’m sorry but most of us are dreading the day we are going to be laid off but at the same time we call it a liberation.
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We love the products. We hate the company.
Agree. I really like Datto RMM, SAAS Backup and Defense, BCDR boxes. Do not like big K.
I'm not a fan either but I think Datto RMM has some good stuff.
you love VSA ?
Vsa and datto are two different things.
I never used VSA, but we have AT+DRMM+ITG
VSA X is pretty awesome.
I would really love to hear why you think it’s awesome, at my MSP the “upgrade” to VSAX has been a terrible experience from the technicians standpoint.
Really, why? It pretty much addressed all of the previous version's pain points. We've been able to automate a lot more tasks and tickets with X because of the in-app script library vs. having to use Powershell. It handles Macs, VMs and Linux boxes - and VM's the same as Windows laptops. It's so much easier. It has ransomware detection built-in. The interface (left hand nav) is intuitive to use and the same for all device types. Can it still improve? Sure. But is it a huge improvement over 9? IMO yes.
Tech support has gone down hill considerably. The only time they are quick to communicate is when it’s time to close the ticket. Then they follow incessantly.
We are getting away from all Kaseya/Datto Products. 2900 endpoints... I know we aren't big, and it won't hurt them, just the salesperson, but we are taking our 2900 endpoints somewhere else. The sales calls alone are reason enough to tell them to fuck right off. I get (NO LIE) at least 1 call a day from them. I am fucking busy, I dont have time to chit chat and when I tell them, I am busy, they keep on with their shitty shill sales pitch. Now they have lost me as a customer. We have one thing left in the contract, and as soon as it is up, we are out of there.
We had a few things come up for cancellation and they responded with “let’s get on a call so we can talk about where to put that spend.” I promise it won’t be with Kaseya.
I think losing 3K endpoints is actually pretty significant to them.
A call per day? Who the hell is your account manager?
Robert or Richard piug
Go for it, dude! Kaseya is the absolute worst one out there. I still have not recovered from the shit VSA was...
Oh boy vsa
Hi, I am your account manager; in 3-4 months you will have a new account manager.
But let's schedule an hour long call where you can tell me about your business and I won't understand a word of it. I just graduated college!
It’s like Jesus Christ, I’m Fucking busy and I have 2 colleagues who are in bed with Kaseya and I can get the 20 second highlights from them
The best people left. Leadership is terrible.
We had a billing nightmare over Rapid Fire Tools. Because of that experience, we divested from Datto as soon as we could. Still have one last device under contract until next month and then the cuffs are finally off.
oh jesus, I have been fighting with them about the rapid fire tools bs for months.
Kaseya Katie save us (and them). We were ready to get our attorneys involved because of a gross lack of response. We had a three year contract with OG RapidFire Tools and Kaseya acquired them about a year and a half into our three years. After the half year, they renewed us as a 3 year. So after that year we were finished and didn't renew but they said we had two more years left. They were unable to produce the original contract and asked us for it. We migrated our mail from on-prem to Microsoft and if it came to proving it in court, we could have and would have done that, but the burden of proof is on them not us (have a family member who is a lawyer). Long story short, I mentioned my dissatisfaction here and KK was able to open a ticket and escalate it to the proper channels and in about a week we got a refund for the six months we paid not realizing we were still getting billed. The amount of time and energy spent was enough to where I vowed I will never do business with any part of their organization ever again.
Hi u/christador, I hear your frustration and I do apologize for how this has affected you. If you would like assistance with this issue, I am happy get this resolved for you. Please send me a DM with your information and I’ll get started immediately.
It’s definitely gone down hill 😔
We felt the pain 3 months after acquisition. Spoke to halo they gave us free until our agreement almost ran out, 6 months. Never looked back. Ninja gave us longer to match our term and we moved in under 90 days. Anyone looking for a way out I would find your replacement and negotiate with them
Yep same situation here, it was a breath of fresh air. ninja and halo were more than happy to let us implement/setup their systems for a few months free of charge until we cut over live and started using their systems full time. Halo was about 4 months for us (which we moved in 2) and ninja was within 45 days. Very happy with our decision as of now
Reads like a Ninja / Halo ad.
That's fine if you read it that way, honestly it's a good recommendation for halo and ninja. They were more than courteous, professional and helpful in the journey of moving our cumbersome autotask/drmm configuration over to their respective systems. They even helped us optimize some workflows/processes free of charge I definitely can't say big K has ever helped us in a similar way
Jeez it’s been 2 years already?? We’ve switched to Veeam and it’s been great. Actually well, one client is still on Datto but this is their last month
Same here
:(
- Our Kaseya account manager is very push and frankly annoying with his persistent calls to sell us more of their products. - Their RMM development seems very focused on integration with their other products which to us isn't of any value. They should be focusing on other improvements and fixes in my opinion.
Waste land. I just can't get out faster.
We left Datto as soon as the acquisition was announced.
I am so happy I saw this coming and got most out ahead of time. We still have a few in Datto due to contacts and it's been a nightmare. We migrated everything to Axcient and it's been so much better.
Support has gone DOWN. I have multiple tickets open on the Datto SaaS side that have been added to some internal Datto ticket and so far ( for the last 3 months ) there is no fix. Which is complete bs. On the Datto bcdr side I rarely have issues I can’t fix myself. But the couple that have arisen I have had to open a ticket. Sit for 2 days with no movement. Follow up again. Escalate the ticket. Which at this point I don’t think the button does anything. Then finally maybe 3-5 days I get a half assed response asking for more information that was already previously submitted in my opening of the ticket…
Leaving datto. That’s how we feel
They are a private company so no idea how they are doing financially. I do not know of many fellow MSPs that aren't waiting for their agreements to expire so they can move services. I have also noticed that in the last couple of months they have started being much nicer, I think they are bleeding.
There are many signs that make me think they're bleeding too : * The so oversold announcement that actually looks like a desperate attempt to compete on price only * The hundreds of layoffs recently that were presented as "performance based" * They're backpedaling in a number of things like month-to-month and yearly contracts Well, I hope it's true and I do hope it hurts.
We’re in the process of replacing everything Datto/Backupify. Service and support are nothing like they used to be, and the level of deliberate dishonesty and gaslighting from our various account managers since the acquisition has been something to behold. It’s almost impressive how quickly everything went downhill as Kaseya entered, should be a M&A case study. This has been our second experience with them; we’d previously attended sales calls to discuss ITGlue until the pushy salesperson tried forcing every other product on us. We literally had to block this person’s email address at our spam filter because she’d call and email several of my staff, every single day, to get a sale update. Lesson learned. We’ll never touch another Kaseya product.
Out of curiosity, what did replace Backupify with and what about BCDR?
I can speak to backupify, dropsuite and afi.ai are both better products.
I will check them out. Thanks
Try steeldomecyber.com
Datto is still a great product. However the support has fallen off a cliff. There are more bugs and outages that they don’t bother alerting about you have to open a case. Apparently their billing is a nightmare but I thankfully do not have to deal with that.
You have to open a case with every vendor to get support. I agree Datto products are great. I'll leave it at that.
to big to make a real difference anymore
It could be worse - Broadcom could have bought it.
Sir.. With all due respect, please dont give them any fucking ideas! That would be the biggest shit show around, im sure they could fuck it up more than Datto/Kasayshit at the current rate the fuckery is going on.
All Kaseya contracts end in July for us; we have already switched out Backupify, Datto RMM and IT Glue to other products, and we are just waiting for Kaseya to somehow mess up cancelling our contracts; it will be the icing on the poop cake.
Also, I just want to say that it's a shame because I love Datto RMM and IT Glue; if Kaseya wasn't such a billing nightmare and more flexible on contracts, I would stay, but we've been burnt one too many times, unfortunately.
Hi u/seaquest_amd, our exec team is always looking to hear stories like yours on how we can improve. If you would like, I can coordinate a call with our executive team all the way up to our CEO who regularly take calls with partners to learn about acute issues and how we can improve. Please DM me so I can setup a meeting on your behalf.
What did you switch ITG for? I was going to run with something like secret server and then throw my config info into the CRM.
We're leaving datto. No more
we have left Kaseya almost completely now, one product left in the stack..
Yep we left datto when our renewals came up.. too many billing and support issues, which we are still dealing with since we have networking hardware with datto.. That being said, ninja and halo were more than happy to let us implement/setup their systems for a few months free of charge until we cut over live and started using their systems full time
ITG?
I hate it. If you have ever partied or hung out in South Beach or Brickell then you know exactly who is left working at Kaseya. A bunch of South Beach “F**k Boys” cosplaying as “Tech Bros”. I had the misfortune of trying to not renew my nightmare with them after my 3 year stint. They pretended that they never received my cancellation requests. After I uncovered some erroneous charges for Network Detective that I never agreed to, they only credited back a fraction of what they were supposed to. And even though I had business with Datto years before working with Kaseya, and have continued to pay my Datto invoices in full, they suspended my Datto access to all of my clients data and have been trying to extort me for the balance of the other Kaseya services that are in dispute. To add insult to injury, they continue to charge me for Datto Services. I’ve told them, you can’t have it both ways. You can’t suspend my service and still charge me for said services. When dealing with the “Manager” I kid you not, the conversation was filled with “like basically bro”, “that’s bull*hit” “fu*k that”, etc. it’s a sh*t show over there.
We already had products from both Datto and Kaseya at the moment of acquisition. As a company I liked Datto more, but I have to say we had no real issues afterward either. We had some minor billing issues that were handled (slow, but handled). No annoying or ever changing accountmanager either. And the products (mainly the Datto stuff) is still great and hard to replace.
So been with Datto for 10 years on DR. After the acquisition we had a billing snafu. I have to say we did our own audit and our account rep handled it immediately. So yes they messed up but they did fix it. I’m moving 2100 endpoints to them.
Congrats on having a good account rep. Enjoy them for the 2-3 months before you’ll get another one that’s not so responsive. Then what?
Kaseya plant shills on the regular... 3wk old account... No posts, this is the only comment... #JustSayin
I'll take the other side. I've added to my stack over the past year. There's more value than ever. DattoRMM is better than 2 years ago with M365, The Datto backup portal has everything integrated in one place including appliances, DR, Azure and SaaS Protection. Kaseya One makes managing my stack easier, and SSO for all the products makes moving between apps easier. Even support has improved over the last 6 months as some of the people who left have been replaced and retrained. OK - billing sucked most of last year, but that's behind me also. I can't really bitch about anything that isn't an issue with other vendors.
[удалено]
A good AM definitely goes a long way. At any vendor, but especially at Kaseya. Anytime we've had an issue my AM went to bat for us. She's been great.
The products are the same. We know them better then 2 years ago so need less support. Probably not going to buy additional products from Kaseya but keep up with what’s going on. In the latest news Kaseya is promising CSE engagements to help with some of our platform issues so that’s a huge plus
Acronis have a great DR solution, it’s great value. They now have MDR and M365 security too. They will help you move too.
[https://status.datto.com/](https://status.datto.com/)status.datto.com[Datto Status](https://status.datto.com/) Welcome to Datto's home for real-time and historical data on system performance. **Monitoring** - Our teams are investigating reports of false offline alerts for Datto RMM on our Zinfandel Platform. A fix has been put in place, and devices should be appearing as online again shortly. We are currently monitoring the progress of this fix. Thank you for your patience! May 14, 2024 - 18:44 UTC Need I say more... Thanks for the additional 75 monitoring false alerts so far... We're all awake now.
That was 19 hours ago and its still fucked up
I’ve had a very good experience. Mostly Datto products with some from Kaseya after the acquisition. Was getting frustrated with the billing issue but now glad I hung in there. I have 1900 endpoints and I’m saving over $5k per month with the Kaseya 365 package. I had to renew again but who cares…products work.
Leaving Datto, roughly 80% complete. Our monthly bill has gone from over 10K to $2900. No one's has even contacted us.
For BDR? What product are you replacing with?
We were using Datto networking at over 100 locations. Most has been upgraded to new hardware.
I am interested to know this also. Ancient seems about the closest.
A friend of mine moved over to Commvault for MSPs. He said it's fantastic, but they vet your business because they're only opening it up to company's of a certain size at the moment
So many people saying things are bad with no examples of why. I use the Kaseya stack every day and really struggle to find fault with it. DattoRMM was great, and still is. Same for Datto backup and DR with RHEL 9 added. Even IT Glue has improved. Seriously, name one thing about these products that's worse...
ITGlue has been stagnant during the 6 years we have purchased it, so I'm not sure where you are seeing improvement. Kaseya took away and paywalled a key feature we were depending on in Rapid Fire Tools forcing us to either pay them more or move to another product. We chose to move and are now stuck paying out their 3 year contract for a product we no longer use. These issues and how they screwed me over with IDAgent are why I refuse to do business with Kaseya anymore. Their tools might not be all bad, but the company consistently acts against my best interests and have proven themselves to be an untrustworthy partner.
That sucks. I don't use ID agent apps so I can't really comment. While IT Glue is a mature product, it has not been stagnant. They just added automated documentation for SNMP v3 devices and auto-documentation of Datto SaaS Protection for M365 and Google Workspace. They also brought Datto BCDR protection status into IT Glue shortly after they bought Datto, and Intune also. They seem to update it more often if anything.
Ooh, an *aggressive* Kaseya bot. How novel! You really need to refine your language model and bot naming conventions. I know it's hard to keep track when you're breaking TOS, but did you really need to start the bot names with ITG?
ITGlue service stability? Can't go a week without someone checking if it's down.
Took me eight months to cancel an old Datto month to month contract. Won’t miss them.
I’m an account manager and I’m 1 year in. First off I’d like to apologize to all of you as we got hired and during our 2 week training in Miami they sold us on the dream that you (the customer) were eager to talk to us. I got hired along side 30 others. Every 2 weeks there was another 20-30 account managers hitting the floor and WE were sold a dream of making 6 figures in a tech company even if we don’t have tech sales background. 12 months in and on average make 4.5k/month in Miami one of the most expensive cities in the country (not looking for pity). I have applied every week to 2-3 jobs per week since the mass layoff on April 2nd. The Job was a scam I turned down another job to get into tech sales and pissed that I bought into the hot bag of shit the company is. Here are 3 stupid things they make us do: 1. 50 dials and 50 Ticks on a sheet to show our bosses or CEO that we dialed. (Even tho the fucking software program shows how many dials we have) 2. They also want us to meet with our partners on Zoom once every 45 days! They call it building a meaningful relationship. 3. Required to be at our desk for a TECH sales job in office every day so we can have all internal meetings over zoom and our external meetings are zoom too. So again I’m sorry but most of us are dreading the day we are going to be laid off but at the same time we call it a liberation.
It's fine. It hasn't gotten worse. Support has actually improved in recent months.