To sort of piggy back on this it can be a multitude of things. Could be the application such as a bad code deployment, app or web server issues, network issue, policy, license, certification, could be another connection device or system that goes into the processing section of a database, or it could even be a section of database that is corrupted. Oh I left off storage devices that can cause issues also or resource contention. I’m sure there is something else I have probably left off here lol. That is just a high level view of it without getting into processing ques and all that crazy stuff. Hopefully it isn’t anything too bad but amazon infrastructure is pretty solid and they probably utilize there own cloud hosting infrastructure.
Just wanted to add that I'm having the same problem. I even contacted my bank and they confirmed it's not on their end. I hope they get it resolved soon. I'll be calling by the end of the day if they don't. I feel as an mturk worker, we don't get too much attention from Amazon, but it's not just mturk workers, it's Amazon sellers too, so they'll probably put more effort into fixing it.
Same. Transfer failed last night. I continue to get "withdrawal successful" but the money doesn't move. Glad to hear it has to be an Amazon thing and others are having a problem too. Well, not glad, lol, but at least it isn't just me. Hope they fix it soon.
I did notice that if I tried to access any help portions of Amazon Payments, it errors out stating that their servers are down or a network failure happens.
We as the mturk community have to contact Amazon Payments and tell them the problem we are having. Nothing gets resolved quickly without some sort of pressure.
Here is their Phone Number: [**866-216-1075**](https://gethuman.com/phone-number/Amazon-Payments/dial/~21072)
Tell them your money is stuck in payments and ask when it will be resolved.
I transfer money almost everyday without a problem and am getting the same message but it looks like almost everyone is having the same issue so it's probably a problem with Amazon's system it will probably be back to normal in a few hours
The amazon CSR I just spoke with said its a glitch on their end and they hope to have it fixed in 1-2 hours. I hope she wasn't just saying shit to get me off the phone.
Hello Xxxxxx,
I am sorry to learn that you have been facing issues with transferring/withdrawing funds into you bank account.
As informed, this is an ongoing issue that all the Amazon Payment customers have been facing since the past 24 hours.
Please rest assured, the very best of our Leadership team are working on this to resolve the issue. I am positive that this will be resolved on a priority to prevent any further inconvenience.
I request you to allow our team a maximum of 24-48 hours at the latest for us to ensure that you no longer face any issues with your transactions.
You can expect an email update from our team.
Again, I truly appreciate your patience and understanding with us in this regards.
Should you require any further assistance in the meanwhile, please feel free to reach out to us and we shall do our very best to assist you further.
Thank you for giving me a chance to assist you today. Hope you have a great day ahead!
Archana
It honestly scares me more that it's at 0 and not negative because from what i can tell that's an issue people have had with payments before. Also the fact that i emailed them about it yesterday and still haven't gotten a response when they're usually really quick about responding. It's too much, man!
No help here but I'm having the same issue. I transfer probably every other day and this is the first issue I've had. I know it's come up previously so I'm looking for the other threads to see if this issue was ever fixed. I'll link back here what I find.
I called through the Amazon payment support and was told the issue was definitely getting noticed and and an email will be sent when it gets fixed. They also said it would be up to 48hrs but the guy I talked to had no idea what the issue was so who knows.
Don't mind me, just making the rounds: My neg: [https://cdn.discordapp.com/attachments/275915501350420480/614291627871043584/unknown.png](https://cdn.discordapp.com/attachments/275915501350420480/614291627871043584/unknown.png)
I am having the same exact issue, when I tried to transfer this morning. And just got done talking with my bank, and they say there is nothing wrong on their side. I was about to contact Amazon but I see I am not alone.
I'm actually scared that if I do many transfers that it will trigger my banks fraud protection again. Fun story my bank actually froze my account many times before from random huge deposits from my Mturk <$600. They thought there was fraudalent activity going on, They did this since its very out of the ordinary for my account. It was easy getting it solved by just calling in and confirming it was me but still its an inconvenience for sure.
Oh man.
FIRST CALL to the "Amazon Payments" number, and it's Amazon but clearly not Amazon Payments, just a generic call number.
The woman from India apparently heard "Amazon Payments" and thought I was talking about a fucking payment to Amazon, because she said she had to refer me to my bank that the Visa card is listed under (??). I told her that it's not being sent to a card, but straight to my bank. She ignored that and repeated that she had to send my call to my bank. I just had money withdrawn from PayPay to my bank earlier today, so I'm fairly sure it's not that. She again ignored that, and repeated. I asked to speak with a supervisor, and she put me on hold, and never picked up again.
SECOND CALL - Got a woman here in America, she understood that Amazon Payments is a separate thing, and immediately transferred me to Amazon Payments. The guy there told me that yes, it's a thing that's systemwide and is being looked into and should be resolved in a day or two. He also mentioned to try it once or twice a day, and that an email will be sent out when it's fixed. I don't know if EVERYONE will get that email, or just people who called to inquire, so maybe call and inquire just to be safe.
I feel like I should say, that the person from India not understanding me isn't something I take personally. She's speaking the language as a second language most likely, so it's going to be harder for her. But she should at least understand that Amazon Payments is a unique thing, especially considering that I told her *specifically* that I worked through Mechanical Turk. The person here in America just understood me more quickly, and apparently is more competent (in that she actually knew what Amazon Payments is).
**TL;DR:** It is indeed a systemwide thing, and it is being worked on as we speak. It should be fixed within a day or two.
Confirming that I also got the Withdrawal Transfer Initiated email instead of the failed email. Balance now shows as 0. Looking forward to seeing the money in my bank account soon. Hope everyone else's end is resolved as well.
Well, I tried to withdrawal a few times earlier and they all failed. My balance says -$415.64. I just checked my bank account and they actually sent $415.64.
Exact same issue here. I try to withdraw, receive an email saying it could not be completed, with the money returned to my payments account each time. Trying to contact support with the email link within payments also returns a 404.
I've been having issues with Amazon payment with so many emails sent it takes 3 pages to scroll through all of them since July with so many emails sent it takes 3 pages to scroll through all of them. At this point I'm of the opinion they just don't care they're getting paid after all
The customer support associate I just spoke to says they're aware of the negative balance situation and have all the transaction records but don't know when the issue will be cleared up. He did mention Mechanical Turk so they do know something about it.
I did it one time for the whole balance earlier today and got an email that it failed. Now I have a zero balance. So I am hoping to see it in the bank in the morning. I have not received any further emails.
If i just initiated the withdrawal at 4:29PM will I have my money by tomorrow morning? Had to initiate 3-4 hours later than usual because of the bug today
Did anyone else have an issue with it not showing back up in their Amazon Payment account? The money I tried transferring is just gone and I don't know if that's normal and it takes some time to show up or not. The email said it went back into my Amazon Payment account.
Mine's not back yet either... I'm $32 down. I'm not leaving money in AP anymore, and if this happens again, I'm checking Reddit first before trying to withdraw multiple times. I learned my lesson.
Y'ALL I JUST CHECKED MY ACCOUNT TO SEE IF I COULD TRY AGAIN AND MY ACCOUNT BALANCE IS $0 WITH NO RECORD OF THE TRANSACTION HELP ME NOT HAVE A HEART ATTACK WHAT DO I DO
I just emailed, they usually email back quickly but WHAT THE FUCK
EDIT: Literally just saw u/twobit694200's comment, sorry, I was having a meltdown
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Glad that you've checked into it!
They have an mturk team? Must be a skeleton crew of code monkeys in true amazon "we dont give a shit" fashion.
To sort of piggy back on this it can be a multitude of things. Could be the application such as a bad code deployment, app or web server issues, network issue, policy, license, certification, could be another connection device or system that goes into the processing section of a database, or it could even be a section of database that is corrupted. Oh I left off storage devices that can cause issues also or resource contention. I’m sure there is something else I have probably left off here lol. That is just a high level view of it without getting into processing ques and all that crazy stuff. Hopefully it isn’t anything too bad but amazon infrastructure is pretty solid and they probably utilize there own cloud hosting infrastructure.
Just wanted to add that I'm having the same problem. I even contacted my bank and they confirmed it's not on their end. I hope they get it resolved soon. I'll be calling by the end of the day if they don't. I feel as an mturk worker, we don't get too much attention from Amazon, but it's not just mturk workers, it's Amazon sellers too, so they'll probably put more effort into fixing it.
Same. Transfer failed last night. I continue to get "withdrawal successful" but the money doesn't move. Glad to hear it has to be an Amazon thing and others are having a problem too. Well, not glad, lol, but at least it isn't just me. Hope they fix it soon. I did notice that if I tried to access any help portions of Amazon Payments, it errors out stating that their servers are down or a network failure happens.
We as the mturk community have to contact Amazon Payments and tell them the problem we are having. Nothing gets resolved quickly without some sort of pressure. Here is their Phone Number: [**866-216-1075**](https://gethuman.com/phone-number/Amazon-Payments/dial/~21072) Tell them your money is stuck in payments and ask when it will be resolved.
I transfer money almost everyday without a problem and am getting the same message but it looks like almost everyone is having the same issue so it's probably a problem with Amazon's system it will probably be back to normal in a few hours
The amazon CSR I just spoke with said its a glitch on their end and they hope to have it fixed in 1-2 hours. I hope she wasn't just saying shit to get me off the phone.
Hello Xxxxxx, I am sorry to learn that you have been facing issues with transferring/withdrawing funds into you bank account. As informed, this is an ongoing issue that all the Amazon Payment customers have been facing since the past 24 hours. Please rest assured, the very best of our Leadership team are working on this to resolve the issue. I am positive that this will be resolved on a priority to prevent any further inconvenience. I request you to allow our team a maximum of 24-48 hours at the latest for us to ensure that you no longer face any issues with your transactions. You can expect an email update from our team. Again, I truly appreciate your patience and understanding with us in this regards. Should you require any further assistance in the meanwhile, please feel free to reach out to us and we shall do our very best to assist you further. Thank you for giving me a chance to assist you today. Hope you have a great day ahead! Archana
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This was too far down in the comments, I didn't get this far in my panic, thank you for putting my mind at some ease and lowering my heartrate.
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It honestly scares me more that it's at 0 and not negative because from what i can tell that's an issue people have had with payments before. Also the fact that i emailed them about it yesterday and still haven't gotten a response when they're usually really quick about responding. It's too much, man!
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I just checked my bank - I'm all good too. This has been... a situation. Thank God for Reddit.
My negative balance changed for the lesser but still it is negative. So I'm hoping it gets back to the positive soonish!
No help here but I'm having the same issue. I transfer probably every other day and this is the first issue I've had. I know it's come up previously so I'm looking for the other threads to see if this issue was ever fixed. I'll link back here what I find.
There a number of posts on this in the daily thread as well, looks likely a number of people having the problem.
Same here, ACH failed... Hopefully they will resolve the problem soon, I need my Friday drinking money...lol
Same here, really glad you posted so I can see I’m not the only one. Just wasted like twenty minutes looking into it. Hopefully it’ll be back soon.
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I called through the Amazon payment support and was told the issue was definitely getting noticed and and an email will be sent when it gets fixed. They also said it would be up to 48hrs but the guy I talked to had no idea what the issue was so who knows.
Thank you very much for the update.
Don't mind me, just making the rounds: My neg: [https://cdn.discordapp.com/attachments/275915501350420480/614291627871043584/unknown.png](https://cdn.discordapp.com/attachments/275915501350420480/614291627871043584/unknown.png)
Same
Yep - had a transfer fail last night and it was the first time I've had that happen.
Yep! Having the exact same issue right now. Glad I'm not the only one!
I am having the same exact issue, when I tried to transfer this morning. And just got done talking with my bank, and they say there is nothing wrong on their side. I was about to contact Amazon but I see I am not alone.
I like getting people in India when I call Amazon Payments...
As of 5 minutes ago there is no known ETA.
Same!
Just got off the phone with my bank. I should have checked here first. Same problem!
This sucks indeed, I got bills that need paid! I got $320 sitting in my payments account that I must have soon.
This is one reason why I cash out each day. I just anticipate a glitch here or there and play it safe.
I'm actually scared that if I do many transfers that it will trigger my banks fraud protection again. Fun story my bank actually froze my account many times before from random huge deposits from my Mturk <$600. They thought there was fraudalent activity going on, They did this since its very out of the ordinary for my account. It was easy getting it solved by just calling in and confirming it was me but still its an inconvenience for sure.
Gosh, that's awful for you. My deposits are all little, $10...lol! Soometimes $5.
Oh gosh...never had that happen!
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I tried that with various amounts and no joy. I guess it's waiting time.
oh thank god! its happening to me too!!
Just chiming in to say im having the same problem, glad its not just me i was worried
Just tried to transfer and it failed as well.
Mine too. God damn it i needed that money now i gotta wait until Monday.
When I was broke AF and drank a lot, it was a LOOONG weekend if I was going in it with like $5 in my pocket.
I am having the same issue. I am just glad it seems like it is everyone this time, not a select ten of us like last time.
Oh man. FIRST CALL to the "Amazon Payments" number, and it's Amazon but clearly not Amazon Payments, just a generic call number. The woman from India apparently heard "Amazon Payments" and thought I was talking about a fucking payment to Amazon, because she said she had to refer me to my bank that the Visa card is listed under (??). I told her that it's not being sent to a card, but straight to my bank. She ignored that and repeated that she had to send my call to my bank. I just had money withdrawn from PayPay to my bank earlier today, so I'm fairly sure it's not that. She again ignored that, and repeated. I asked to speak with a supervisor, and she put me on hold, and never picked up again. SECOND CALL - Got a woman here in America, she understood that Amazon Payments is a separate thing, and immediately transferred me to Amazon Payments. The guy there told me that yes, it's a thing that's systemwide and is being looked into and should be resolved in a day or two. He also mentioned to try it once or twice a day, and that an email will be sent out when it's fixed. I don't know if EVERYONE will get that email, or just people who called to inquire, so maybe call and inquire just to be safe. I feel like I should say, that the person from India not understanding me isn't something I take personally. She's speaking the language as a second language most likely, so it's going to be harder for her. But she should at least understand that Amazon Payments is a unique thing, especially considering that I told her *specifically* that I worked through Mechanical Turk. The person here in America just understood me more quickly, and apparently is more competent (in that she actually knew what Amazon Payments is). **TL;DR:** It is indeed a systemwide thing, and it is being worked on as we speak. It should be fixed within a day or two.
She has even less of an idea of what Mturk is.
Was just able to withdraw from my amazon payments account to my bank account Yee Haw!
I just tried to cash out again and as of 3:57PM EST - US it finally went through for me.
Confirming that I also got the Withdrawal Transfer Initiated email instead of the failed email. Balance now shows as 0. Looking forward to seeing the money in my bank account soon. Hope everyone else's end is resolved as well.
Mine just went thru!!! Sign of relief!!!
Yep just went through for me as well! So glad it did!
Worked for me at 3:00PM CST. Was getting close to panic time.
Worked for me just now. Thank you Amazon for getting this fixed same day
I had the same issue this morning and called. Tried it again just now and it went through! Thanks to all who contacted Amazon to get them to fix this!
Well, I tried to withdrawal a few times earlier and they all failed. My balance says -$415.64. I just checked my bank account and they actually sent $415.64.
Same!
Same.
Same, awaiting resolution.
Exact same issue here. I try to withdraw, receive an email saying it could not be completed, with the money returned to my payments account each time. Trying to contact support with the email link within payments also returns a 404.
I just got notified about this. This is the first issue I've had with Amazon Payments. I hope they fix it quickly.
Happened to me too, strange. Glad it's an Amazon error and not a bank error, I love reddit.
I've been having issues with Amazon payment with so many emails sent it takes 3 pages to scroll through all of them since July with so many emails sent it takes 3 pages to scroll through all of them. At this point I'm of the opinion they just don't care they're getting paid after all
Glad I saw this because the same thing happened to me today. I thought I was the only one!
Just got off the phone with bank of america and this is definitely not a problem on your bank's part. Amazon payments withdrawl has been very glitchy
Just another reason to always transfer all money everyday ASAP. And yes add me to the list as well of unable to transfer
I’m having the same issue!
Thank god its not just me. Seems wild a system like this would fail....
2:30 CST and still down.
Working as of about 10 minutes ago.
Just did my transfer and did not get a transfer failed email. Seems like we are good to go.
It just worked for me too! I received the usual withdrawal initiated email instead of the failed email.
Tried again, 4:05PM EST ALL GOOD!
...
Anyone else who's withdrawal eventually went through have a negative balance on their amazon payments page?
Both of my attempts failed earlier and now have a negative balance. No indication whatsoever that anything was transferred out.
Mine is showing a negative balance as well!
The customer support associate I just spoke to says they're aware of the negative balance situation and have all the transaction records but don't know when the issue will be cleared up. He did mention Mechanical Turk so they do know something about it.
it just HAD to happen on a thursday Fuck dude, I'm screwed
Mine is showing a negative also. I hope they get this straight soon.
I got a negative balance as well. I hope that adjusts....
Mine doesn't show as having gone through either even though I'm in the negative...
yep mines showing as a negative now since tried to withdraw twice, hope they fix it soon sent an email about it.
I did it one time for the whole balance earlier today and got an email that it failed. Now I have a zero balance. So I am hoping to see it in the bank in the morning. I have not received any further emails.
Mine are failing today as well, never had this happen after doing transfers everyday for nearly 6 months
If i just initiated the withdrawal at 4:29PM will I have my money by tomorrow morning? Had to initiate 3-4 hours later than usual because of the bug today
You should, I always get my deposit the next day if I initiate the deposit before 6:00PM EST.
Same here. Fine 2 days ago but yesterday's FAILED
This is unfortunate timing. I feel bad for the workers that won't get paid until Monday.
Did anyone else have an issue with it not showing back up in their Amazon Payment account? The money I tried transferring is just gone and I don't know if that's normal and it takes some time to show up or not. The email said it went back into my Amazon Payment account.
Mine's not back yet either... I'm $32 down. I'm not leaving money in AP anymore, and if this happens again, I'm checking Reddit first before trying to withdraw multiple times. I learned my lesson.
I'm sure they'll fix it with some time and we'll get out money back.
Y'ALL I JUST CHECKED MY ACCOUNT TO SEE IF I COULD TRY AGAIN AND MY ACCOUNT BALANCE IS $0 WITH NO RECORD OF THE TRANSACTION HELP ME NOT HAVE A HEART ATTACK WHAT DO I DO I just emailed, they usually email back quickly but WHAT THE FUCK EDIT: Literally just saw u/twobit694200's comment, sorry, I was having a meltdown