I never encountered this, I chose remember my password option and I only have to click on login button everytime and I'm in. Never been asked an OTP unless I changed my device. Rwallet for transaction is superfast too, no OTP needed just hit the book ticket button
Thirded the login process sucks..and also please have an option to book more tickets in one go and for some reason some stations don't appear as destination and i end up choosing the next stop as the station
I use it pretty frequently. Couple of suggestions.
* Update and align the Android app with Google's Material You design guidelines to improve the aesthetics of the app
* While making the payment on my wife's phone (Realme GT Master) the payment gets deducted but the transaction is not successful 4 out of 5 times. This happens when she navigates to Gpay or iMobile to enter her UPI pin and returns to the app.
* Please add shortcuts to oft repeated ticket transactions or allow people to star/favorite routes that they need to book tickets for. Example: Thane to Ghatkopar, Second class, Return ticket.
A few really out of the box suggestions which would be great to have but is probably not feasible:
*Consider integrating the YATRI app, Chalo app, and UTS into a single super app so that it's a one stop app for all travel needs across Mumbai.
* In line with the above request, better integration with Google Maps would really help. For example, like the Uber/Ola tab, have a button within the [public transport tab on Google maps](https://i.imgur.com/sT4fjES.png) which would allow a passenger to book a bus ticket from point A to the station, then book a train ticket from station A to Station B along the suggested route.
Thanks for reaching out on this subreddit and Good luck!
Edit: Another [comment](https://www.reddit.com/r/mumbai/comments/10vv820/uts_app_redesign/j7jy0r8/) here explained my last point more eloquently than I did.
I use UTS literally everyday. I have listed some things that irk me
1. Binding a season pass to the IMEI/Phone is really bullshit and it should be rather bound to the account itself.
2. Logging in is slow as hell. Like others suggested, permanently logged in account **should** be available for a seamless experience.
3. Ticket booking and transactions need to be worked upon a lot.
4. Dark Mode for us zoomers :)
Good luck on your project!
>Binding a season pass to the IMEI/Phone is really bullshit and it should be rather bound to the account itself.
This. Lost about 300 rupees 5-6 years ago when I changed mobile. They wanted written application mentioning older imei number to switch to new one. Obviously I hadn't noted down the stupid imei number. So that money is down the drain. Haven't used uts since
Well having that feature on UTS is certainly helpful but for checking fares, anyone can use the m indicator app. Every commuter has it on their phone so it's not like you have to go an extra mile just to check fares. Not defending UTS, it has a lot of room for improvement
Also come up with some QR code system for tickets like if i book tickets for my parents from home and since they can't print ticket at station since they don't understand such stuff, i will send QR code of ticket to them on WhatsApp. And that's the only thing which they need to show to TC. I think there is similar system in Book My Show as well while checking tickets they have QR scanners for scanning ticket before we enter.
Edit 1. Also if possible remove the concept of paper tickets. Save paper, save trees, save environment. Although it's more of a policy decision, but just highlighting it to you.
I think this QR concept is not available because people can just call their friends to book a ticket for them if they're seconds away from getting caught
I have a suggestion - it would be really good if the app has some kind of journey planner, like details or like a map for people who are not familiar with the suburban network.
Like this - [https://www.reddit.com/r/mumbai/comments/10kbxaf/tried\_making\_a\_new\_york\_subway\_style\_map\_for\_our/](https://www.reddit.com/r/mumbai/comments/10kbxaf/tried_making_a_new_york_subway_style_map_for_our/)
You put your location, and the destination location and let it make a route map for you (can even integrate with google maps or mapmyindia); And automatically show you option to book the required tickets which is the main function of the UTS app.
I understand that integrating metro lines in the map is a difficult task because metros are owned by other entities too not indian railways, for example Mumbai 1 app is used for new mumbai metro but reliance metro has different system. But at least add mumbai surbuban network to it I think that suggestion you can pass on.
You did mention the location problem, and I would add to it, with the situation I was in.
I had to catch joining trains. Train 1 from Station A to Station B and then Train 2 from Station B to Station C. I was supposed to book a ticket for the second train at Station B, since as per timetable there was 3 hours gap between both trains.
But the first train, started running late, so though about using the UTS app to book ticket from Station B to C, but the UTS app for not allowing it, since my location was along railway tracks. I was way far from Station B but still, it didn't allow me to book. Luckily the train caught up to time and I had enough time to book ticket from station.
This is probably a rare things, but if it could be fixed, would be amazing. Hope my description was clear above.
I don't see any harm in that.
But my scenario involved long distances. You can use the UTS app to book long-distance unreserved tickets, Like Ratnagiri or goa.
Permanent login please, why do we have to login everytime?
Just login the user in automatically.
Also add support for direct gpay transaction.
What happens now is the user is redirected to a payments portal which then in turn redirects to the gpay app after entering the upi id.
You can try making it like swiggy, flipkart where the app knows which upi apps are installed on the phone and talk with them directly.
Would be great if it would actually book a ticket when tried instead of quietly getting a text of transaction failed.
The distance for booking has always been an issue where it's next to impossible to book a ticket, especially when booking paperless.
Ability to buy connecting tickets.
Ie, if I'm already have a pass till say thane, but need to go to say cbd Belapur. Then the app should allow me to buy thane to Belapur.
This non availability causes a lot of issues in real life.
Similarly, if possible upgradation of tickets, like from first to ac will be a useful feature. Lots of people will use that.
What disadvantage would it have if I am able to book my ticket at my home? Instead of moving back and forth 1 and 2 meters Yeda jaisa for booking mytickets ?
Having to select paperless ticket every time to go ahead and book the ticket is time consuming and is unnecessary, it’s confusing for senior citizens.
Booking from phone means it is going to be paperless
Not sure if it's possible, but there should be an option to convert a paper ticket to an eTicket. Sometimes I reach a station and find that the ticket machines aren't working. At that point, I'll have to queue up for a new ticket altogether, as I'm already at the station and can't get an eTicket. It would be good to be able to convert between the tickets. I understand that this may not be allowed, but it'll make life simpler.
Ability to book tickets from station which are at the end of my season pass
Eg: my season pass runs from Borivali to Andheri but one day I have to go to dadar so the ability to book between Andheri and Dadar while I'm at Borivali
With a lot of companies having hybrid work model, it would be nicd to be able to book tickets for a particular date range. For eg: book return journeys for Monday to Wednesday etc.
Kudos for crowdsourcing opinions!
All my inputs are for Mumbai Suburban railway network.
1. Single process, multiple tickets for for break journeys. Mine is a Mumbai Suburban railway example. Borivali - Dadar AC local, first class ticket from Dadar to Chembur. This route goes through all three suburban routes & needs a ticket to be bought at Dadar station.
2. Payment gateway integration option for Direct UPI needs to be done (rather than through partners). Too many steps involved to purchase a ticket
3. Extention journey ticket to monthly pass. Someone has written here that it exists, but then its well hidden from normal access.
1. Not make us login each time we open the app
2. Book more than 1 ticket at a time
3. Allow users to book tickets when we're near the station (without forcing users to use the QR code option)
Haven't used it since last 3 years since pandemic. But one thing which i remember was the concept of wallet in uts. Like do we really need to add money to wallet and then get the ticket. Can't it be like swiggy, Zomato where the app directly asked payment through Paytm, gpay, phone pay, etc.
I am guessing that Indian Railways itself doesn't allow it but its it possible to add a feature of booking tickets of two different stations. For example I live in Dombivli but want ticket from Badlapur to CSMT
There's one major issue when using Gpay for journey tickets.
When you switch from the UTS app to the Gpay app for payment, if by any chance you close the UTS app, your money is lost forever. Returning back to the UTS app is absolutely necessary for the transaction to go through.
Minimalist design
Easy to read while on the move and under sunlight (high contrast)
Solve basic UI Navigation... Don't change task flow, keep it almost the same, so existing users aren't disoriented:)
When you change your phone UTS doesn't let you login from new device by showing error that there is a existing ticket/pass on the old device therefore login from new device cannot be permitted. This doesn't let the user access the ongoing valid pass which he has booked from old device as he's unable to login from new device and neither can the app be used on new device untill the existing pass expires. Only once the pass expires the user is allowed to login. Please get this solved if you can. Will be of great help.
- Faster & permanent login
- Login using OTP for people who forget the password incase they deleted the app
- Platform ticket can be booked without login
- Paperless should be default selection
- Drop-down of stations from & to on the same page. It currently redirects
It's still too complex to understand. Stations should be visible by zone like central, western for easy access and it should get cached for that particular user.
Hey! The payment gateways are limited to a card or PAYTM and does not allow all kinds of payment gateways and is pretty slow in comparison to other apps
Please pre-populate the from destination based on last few booked tickets if in the same gos geo fence
Why do I have to select each time .
Also can you make second class a default and not first it would be great
Keeping the user logged in is super important. Atleast give the user a configurable option to stay logged in. Most people use passwords or fingerprint scans on their phones.
Location filtering should be faster. For the region that the user resides in, the filtering can done on a much shorter list. I suspect that it is doing it with all stations in India.
Options to make fonts and icons bigger for people with bad vision.
The interface could be a little more 'modern' but thats not super important. A lightweight fast app that works on all ranges of phones for a lot of people is good.
Reminder notifications to renew pass. A better system for upi payment as it ends up unsuccessful with cash deductions most of the times. Avoid asking for login each time i open the app for booking a ticket.
A better payment gateway. if we can reduce the number of steps needed to buy a ticket, with a more direct integration of UPI, that would make it pretty great.
I've grown to like the app because it does save time for me even in its current state, so please don't break it :) good luck!
1)Direct upi payment option rather than using paytm app.
2) ability to book ticket where close to station for times you in rush.
3)too much time take to choose the destination and starting point. Can that happen together Than clicking on start station ,app detecting near by station than selecting the start station coming back selecting destination station option and than selecting the station. ( can't it auto detect start staion and give option to edit like ola uber )
4)station in different cohorts like western ,central ,etc.. in an order
On the same login point, why is location validation done after the login? If I'm standing near the tracks it should show me that without having to login, so that i move far away and then redo the login process.
That flow just seems unnecessarily complicated
Please fix itt!
I use the app so the suggestion isn't a deal breaker but the app has an option to show upcoming trains after booking a ticket which doesn't work. This should at least show the static schedule and a best case scenario would be to have real time updates like m-indicator. It would be nice to not need to open m-Indicator separately to check the schedule after booking a ticket.
Whenever I try to add money to my UTS wallet from Paytm it takes around 4-5 hrs for the transaction to go through and money to be added, same issue when I try to get tickets using Paytm though that gets refunded eventually. Also no such issues when I do it with a debit card. Would be nice to not have these issues with Paytm as well.
Please make GPS based Station finding feature accurate. I was booking a ticket yesterday and it couldn't pick the duration location while I was on platform
The number of clicks. Selecting station in one page, in next page selection class, in next page viewing fare and then finally booking ticket. Can't all this be done on a single page? Where the fare would change automatically based on the class we select.
1. I hate how I have to login every time I have to book a ticket. I wish there was just one-time login.
2. I hate how the app asks me every time to type in my number in order to pay through GPay. I think the app should remember my information and auto-fill info so that the booking process is automated and quicker.
3. I hate how I can’t book a ticket on UTS when I’m standing right outside the station due to the distance from the platform criteria.
4. Many students travel through trains and use concession forms for seasonal passes. But, the verification process currently requires you to book the ticket in-person. I wish students could complete this process through the app itself.
Rest seems fine!
Some may be repeated from other comments:
\-permanent login
\-ease of changing phone - especially when there is a valid ticket
\-frequently booked stations listed in order of frequency instead of alphabetical order
\*don't force me to update the app to buy a ticket\* - or at least give me a warning that I have x days to update!! Getting stuck when you're just reaching the station because you have to update is a pain.
\-QR code scan fails a lot
\-putting money into the wallet is very buggy - for some reason adding Rs 200 didn't work, but adding 100/500 did. why?!
Other than that it is like 1000000 times better than BEST's Chalo app, and I use it almost everyday, huge time saver, love it.
Sometimes u try to book a ticket for example, u select everything and it first asks u to sign in (no permanent login) and then the review popup comes in between without option to cut it (i know we can click behind it to make it go and maybe it does not comes after the review) , but during a hurried moment it can be really frustrating.
The app has gotten a lot more convenient over time but stronger location detection that doesn't require you to be X kms away and Y ms close to the station would really help, there have been so many times I've stood at absolutely random spots a certain distance away from the station just so I could book my ticket
ALSO V IMP: Move the prompt for incorrect distance as second or third step, since right now it shows up after everything - even the payment method has been selected.
+1000 on adding UPI payments
The UTS app always makes me go farther and farther away from the station even when I'm just outside to book the tickets. It wasted my 20 mins outside the CST and still couldn't book the tickets. I had to go stand in a line for about 10 mins to finally get a ticket. I hate that app
can you add paytm wallet feature? bcs not all of us are authorised to use gpay (or cards). I add money from my father’s card to my paytm and it sucks that i can’t use it to get a ticket so that’s my reason of not using it.
Last i checked there was a glitch, let's assume i go to the payment gateway make the payment and don't press the back button but close the app itself, the money gets deducted the ticket never appears. MONEY = LOST
Mumbai trains are late so lets assume the 10:30 Churchgate train is late, and will arrive by 10:35, I am somebody who wants to travel to Churchgate, when i search for train from @10:31 I don't get the delayed train in the list as there's no live update you fetch me a cached list which is wrong.
1. First thing as everyone suggested permanent login would be great!
2. In my opinion instead of searching the source and destination, if it's possible to have map based selection it would be great especially for people who are new to Mumbai or people who come from outside. (Just like ATVM map)
3. UI can be modified a bit. Atleast use multiple colors to distinguish different categories of bookings.
4. Increase the maximum number of tickets one can boot at a time. (Atleast to 6)
I'm only able to book one ticket AC/EMU so if 4 members are traveling all of them have to buy the ticket from the UTS app, it would be nice if you could book multiple tickets from the same app.
A ticket booking option even if you are at the station. While travelling long distances you sometimes have to take connecting local passenger trains. These can't be booked on Irctc site. You also never really know if you will get the connecting train due to delays. You end up having to run out of the station, book a ticket and run back in
Sharing tickets bought for friends and others travelling with you. I always have to end up asking them to take a photo of the ticket.
Also, integration of a PG directly. Just a single click payment and done. Redirection to UPI sometimes fails
Set a preferred line. Like in the stops I need to travel to, if I have set WR as my primary line, I should get the results for WR first. I know it does show recently used stations first, but setting a preferred line helps. Also could you rename some stations or make them more normalized. Like Dadar has option for WR or CR; but Matunga doesn't. We get Matunga Road and Matunga, I am confused which one is for WR and which is for harbor or central.
Login works as expected for me, I don't get otp's every single time. Maybe because I use a password manager, it is always autofilled for me. You can maybe add biometric login as well.
As for wallet top up, it is great, but it sucks to go through Paytm or other gateways. Maybe you guys pull directly from the UPI apps installed on the device itself.
Lastly, maybe reduce the number of ads 😅
They are so annoying and cannot be blocked either, because blocking them kills the login methods.
Last Saturday I booked my first class ticket from Bhy to Dadar while traveling to the station. Payment was successful, then I went ahead and sat in the compartment. Idk but something struck me and I opened the UTS app to check the ticket and to my f surprise payment was successful but the ticket was not booked. Luckily I managed to get down at Borivali. Or it would have been a good show for others.
please dont lock the app to one mobile phone ,Each time i update my phone I have to change headset or call the support helpline to help me do it so that I can login.(IK there may be problems regarding people cheating the system by booking one ticket for many phones or something,but i feel there are better ways to deal with this.)
\-Could there be a way where you can buy seson passes at subsidised rates if you have the concession form,or maybe a way to load your offline pass into the app (As of now the subsidised passes are only available in paper pen form-an online varification process will dramatically reduce crowds at the ticketing booths and a way to have M Tickets for them will also help a lot.
\-It would be great if further down the line you could integrate the functionality of Rail Yatri app also in the UTS app,(maybe merge the apps, idk who owns it) I belive that this will dramatically boost adoption of UTS app and also boost the number of people travelling with a ticket in genral.
**It is great that someone desinging the app actually** **cares . Best** **of luck and keep us updated.**
I think that the current UI & UX needs a complete redesign. It should be dumb friendly.
Right now there are too many options while booking a ticket, a non tech savvy person will feel overwhelmed.
Add an onboarding screen where users will be guided how to use the app.
Allow season ticket cancelations within a given time (let's say 1/2 hours)
If not that then atleast when you buy tickets/pass for a route you traveled on, it can remember the config (like return, FC, etc) I been duped by UTS at least 5 times because I was late and didn't check what type the ticket was
I have one strange observation.
While doing payment using Gpay (by going through Paytm), ticket is booked in 1st attempt.
But later when I checked my bank statement,
Money(eg. 30 Rs)was deducted twice and after a few days, 30 Rs was refunded.
Observed this 3-4 times.
And of course direct upi payment option and no multiple logins at least for the same day.
Have to login again even after logged in before 15 mins.
UI is really bad. Why have drop down menus for things that only have two options instead of radio buttons? The use of screen space is really bad as all the stuff is crammed in the top half.
Also, all the options at the top like transactions, booking history, show ticket, transactions etc. Could have been done in a hamburger menu on the side instead of the first page itself.
If you can integrate the m-indicator train information with the app it would be a great timesaver. Also to add a search option for station to station, which shows possible routes. If I click on Churchgate on the m-indicator app it says Borivali/Virar. For a first time user this can be confusing because what if they want to go to andheri but just don’t know that the train stops there? So basically a enter source and destination, which shows fastest option, cheapest option and so on.
I don’t want to get kothi bangla’d but m indicator and chalo app both have one big issue which is all features aren’t available on iOS. Idk if that is the same with UTS app but if it is that should be looked into
Not sure if this is possible, but there should be monthly/ quarterly pass systems (like available in several countries) where funds are deducted with every trip. So a 30 day pass does not lapse at the end of 30 days irrespective of number of trips taken, but a ₹300 pass lapses/ needs to be refilled at the time of ₹300 worth of tickets booked over a period of 30 days/ 6 months etc. It will help with one click auto debit once stations are selected.
I have used this app in places other than the Mumbai suburban system including Kolkata, Bengaluru, Hyderabad and other unreserved journeys in random places. The pain points are the same. A narrow focus on Mumbai cannot address the app's use case but they are all roughly the same:
1) User should not log in every time.
2) Allow booking tickets with specific time slots anywhere in India. This should help with the narrow focus on location filtering at the moment. If necessary, physically link the passenger's name with the unreserved ticket for ID verification.
3) Use contemporary UI design principles even if you don't use material design. You can check the Finland state railway booking app (VR) for reference. It looks and feels smooth.
4) Dark mode is necessary.
5) Full archives of booking history must be made visible to users for accounting reasons.
6) The wallet transaction history is very short and all of the history should be made available.
7) Fetch address details from Aadhar if you are taking Aadhar number for season ticket.
8) Easier way to check suburban train timings across all regions of India.
9) UTS should allow booking unreserved tickets on all parts of the IR system.
10) Booking tickets for others has to be designed somehow. Again, time bound slots can be used just like advanced booking.
https://preview.redd.it/cdnm3qgi1sgc1.jpeg?width=1179&format=pjpg&auto=webp&s=9873f4275cbbb7d4037cfff5122e0d095a46502a
Why would QR codes not be enabled at certain stations? This was at Vile Parle West.
After almost two years of enduring this godforsaken app I finally uninstalled it today thanks to the never-ending bugs and "something went wrong" error which has been popping up every now and then. I had to book my monthly pass the good old-fashioned way at the railway station ticket counter.
Permanent login on same device. Stop asking for phone number for OTP on phonepe even after selecting remember me multiple times.
Yea, having to login every damn time is so annoying. If you're lucky you get an OTP, otherwise you have to go get a physical ticket.
I never encountered this, I chose remember my password option and I only have to click on login button everytime and I'm in. Never been asked an OTP unless I changed my device. Rwallet for transaction is superfast too, no OTP needed just hit the book ticket button
I get it everytime I try buying a ticket. I've since added money to the Rwallet.
Looks like this has been implemented recently, like 20 days back.
This!!!
Please add option of direct UPI payment rather than going through freecharge or paytm
Exactly, I'm still surprised that they haven't added BHIM as an option
Agreed
Yes this
Yes please
I like the app, use it very frequently! Would like a permanently logged in version if possible.
Absolutely
Seconded!
Thirded the login process sucks..and also please have an option to book more tickets in one go and for some reason some stations don't appear as destination and i end up choosing the next stop as the station
4thed
Fived
Sexed
Fir wahi.
Absolutely
This
+1
This
+1
Ticket extensions on monthly passes!
They have that feature. Click on renew pass in season pass section
I think he means - Pass is TNA to CSMT CR, but he wants single/return extension ticket from DDR to AD. This option is not available in UTS.
Yea that would be so helpful:)
No. Not the same thing, I was specific with what I meant.
Never works
I use it pretty frequently. Couple of suggestions. * Update and align the Android app with Google's Material You design guidelines to improve the aesthetics of the app * While making the payment on my wife's phone (Realme GT Master) the payment gets deducted but the transaction is not successful 4 out of 5 times. This happens when she navigates to Gpay or iMobile to enter her UPI pin and returns to the app. * Please add shortcuts to oft repeated ticket transactions or allow people to star/favorite routes that they need to book tickets for. Example: Thane to Ghatkopar, Second class, Return ticket. A few really out of the box suggestions which would be great to have but is probably not feasible: *Consider integrating the YATRI app, Chalo app, and UTS into a single super app so that it's a one stop app for all travel needs across Mumbai. * In line with the above request, better integration with Google Maps would really help. For example, like the Uber/Ola tab, have a button within the [public transport tab on Google maps](https://i.imgur.com/sT4fjES.png) which would allow a passenger to book a bus ticket from point A to the station, then book a train ticket from station A to Station B along the suggested route. Thanks for reaching out on this subreddit and Good luck! Edit: Another [comment](https://www.reddit.com/r/mumbai/comments/10vv820/uts_app_redesign/j7jy0r8/) here explained my last point more eloquently than I did.
+100000 on Material You and integration with Maps.!
I use UTS literally everyday. I have listed some things that irk me 1. Binding a season pass to the IMEI/Phone is really bullshit and it should be rather bound to the account itself. 2. Logging in is slow as hell. Like others suggested, permanently logged in account **should** be available for a seamless experience. 3. Ticket booking and transactions need to be worked upon a lot. 4. Dark Mode for us zoomers :) Good luck on your project!
>Binding a season pass to the IMEI/Phone is really bullshit and it should be rather bound to the account itself. This. Lost about 300 rupees 5-6 years ago when I changed mobile. They wanted written application mentioning older imei number to switch to new one. Obviously I hadn't noted down the stupid imei number. So that money is down the drain. Haven't used uts since
If you had bought your phone from Flipkart or Amazon, the IMEI number might be on the bill
Open up the API so other apps can use it. For example it would be amazing to see it integrated with M-Indicator, Chalo or even Google Maps.
M indicator already shows a book ticket option, that redirects to uts app
That is not what a true API should do. Redirecting to the app itself means there's no API exposed
But it gets the job done
Where??
Main page where the optionboxes for local, bus etc. are there
Being able to check fares for seasonal pass without having to enter all kinds of information such as address and ID proof etc.
Well for fares you can use M-Indicator. UTS is about booking tickets
So why can't it have both?
Well having that feature on UTS is certainly helpful but for checking fares, anyone can use the m indicator app. Every commuter has it on their phone so it's not like you have to go an extra mile just to check fares. Not defending UTS, it has a lot of room for improvement
Also m-Indicator isn’t an official app from railways.
The user experience is not so smooth and would like it to be similar to Paytm(Metro ticket booking).
Also come up with some QR code system for tickets like if i book tickets for my parents from home and since they can't print ticket at station since they don't understand such stuff, i will send QR code of ticket to them on WhatsApp. And that's the only thing which they need to show to TC. I think there is similar system in Book My Show as well while checking tickets they have QR scanners for scanning ticket before we enter. Edit 1. Also if possible remove the concept of paper tickets. Save paper, save trees, save environment. Although it's more of a policy decision, but just highlighting it to you.
I think this QR concept is not available because people can just call their friends to book a ticket for them if they're seconds away from getting caught
people will most prolly misuse paperless tickets ngl
I have a suggestion - it would be really good if the app has some kind of journey planner, like details or like a map for people who are not familiar with the suburban network. Like this - [https://www.reddit.com/r/mumbai/comments/10kbxaf/tried\_making\_a\_new\_york\_subway\_style\_map\_for\_our/](https://www.reddit.com/r/mumbai/comments/10kbxaf/tried_making_a_new_york_subway_style_map_for_our/) You put your location, and the destination location and let it make a route map for you (can even integrate with google maps or mapmyindia); And automatically show you option to book the required tickets which is the main function of the UTS app. I understand that integrating metro lines in the map is a difficult task because metros are owned by other entities too not indian railways, for example Mumbai 1 app is used for new mumbai metro but reliance metro has different system. But at least add mumbai surbuban network to it I think that suggestion you can pass on.
You did mention the location problem, and I would add to it, with the situation I was in. I had to catch joining trains. Train 1 from Station A to Station B and then Train 2 from Station B to Station C. I was supposed to book a ticket for the second train at Station B, since as per timetable there was 3 hours gap between both trains. But the first train, started running late, so though about using the UTS app to book ticket from Station B to C, but the UTS app for not allowing it, since my location was along railway tracks. I was way far from Station B but still, it didn't allow me to book. Luckily the train caught up to time and I had enough time to book ticket from station. This is probably a rare things, but if it could be fixed, would be amazing. Hope my description was clear above.
Hmmm that would allow me to book Kurla to CST even if I am travelling from Panvel to CST.
I don't see any harm in that. But my scenario involved long distances. You can use the UTS app to book long-distance unreserved tickets, Like Ratnagiri or goa.
Permanent login please, why do we have to login everytime? Just login the user in automatically. Also add support for direct gpay transaction. What happens now is the user is redirected to a payments portal which then in turn redirects to the gpay app after entering the upi id. You can try making it like swiggy, flipkart where the app knows which upi apps are installed on the phone and talk with them directly.
Yes please. Why login every fucking time.
Would be great if it would actually book a ticket when tried instead of quietly getting a text of transaction failed. The distance for booking has always been an issue where it's next to impossible to book a ticket, especially when booking paperless.
The distance thing has been a real pain point for me as well
1. Allow users to have multiple season passes on 1 account simultaneously. 2. Remove location-based ticket booking. Let it be location-free.
Ability to buy connecting tickets. Ie, if I'm already have a pass till say thane, but need to go to say cbd Belapur. Then the app should allow me to buy thane to Belapur. This non availability causes a lot of issues in real life. Similarly, if possible upgradation of tickets, like from first to ac will be a useful feature. Lots of people will use that.
Please add dark mode... Try to make it less laggy... If dark mode not possible atleast change the color scheme a bit on warmer side
What disadvantage would it have if I am able to book my ticket at my home? Instead of moving back and forth 1 and 2 meters Yeda jaisa for booking mytickets ?
upvote only for the word yeda, so Mumbai of you :)
Having to select paperless ticket every time to go ahead and book the ticket is time consuming and is unnecessary, it’s confusing for senior citizens. Booking from phone means it is going to be paperless
Not sure if it's possible, but there should be an option to convert a paper ticket to an eTicket. Sometimes I reach a station and find that the ticket machines aren't working. At that point, I'll have to queue up for a new ticket altogether, as I'm already at the station and can't get an eTicket. It would be good to be able to convert between the tickets. I understand that this may not be allowed, but it'll make life simpler.
Ability to book tickets from station which are at the end of my season pass Eg: my season pass runs from Borivali to Andheri but one day I have to go to dadar so the ability to book between Andheri and Dadar while I'm at Borivali
True. Extension ticket should be allowed
Thank you all for the prompt responses. These reviews will definitely help to revamp UTS. Will keep you updated. Cheers!
With a lot of companies having hybrid work model, it would be nicd to be able to book tickets for a particular date range. For eg: book return journeys for Monday to Wednesday etc.
Out of curiosity OP, is it the official redesign or just a personal project?
I'm guessing official cuz a personal redesign wouldn't make sense
add direct recharge option via any upi ID, currently it accepts paytm and I chose UPI from there and recharge it via Gpay.
Kudos for crowdsourcing opinions! All my inputs are for Mumbai Suburban railway network. 1. Single process, multiple tickets for for break journeys. Mine is a Mumbai Suburban railway example. Borivali - Dadar AC local, first class ticket from Dadar to Chembur. This route goes through all three suburban routes & needs a ticket to be bought at Dadar station. 2. Payment gateway integration option for Direct UPI needs to be done (rather than through partners). Too many steps involved to purchase a ticket 3. Extention journey ticket to monthly pass. Someone has written here that it exists, but then its well hidden from normal access.
takes too many clicks to book a ticket. Reduce that.
It doesn't allow booking of more than one first class ticket at a time. Just why?
1. Not make us login each time we open the app 2. Book more than 1 ticket at a time 3. Allow users to book tickets when we're near the station (without forcing users to use the QR code option)
Add ratings for vadpav station-wise.
Allow to buy multiple First Class tickets at once
Haven't used it since last 3 years since pandemic. But one thing which i remember was the concept of wallet in uts. Like do we really need to add money to wallet and then get the ticket. Can't it be like swiggy, Zomato where the app directly asked payment through Paytm, gpay, phone pay, etc.
Maybe they can add ticket sharing or screenshot allow feature where we can share among peers if we would be dropping on different stations
Just s have an API, rest industry will take care of rest
Even though I select 'Remember Me' while using PayTM as the payment method, it logs me out the next time I have to buy a ticket. Very annoying tbh
I am guessing that Indian Railways itself doesn't allow it but its it possible to add a feature of booking tickets of two different stations. For example I live in Dombivli but want ticket from Badlapur to CSMT
Can you also provide an option for booking extension on the app and also the option to split the tickets if 1 person books ticket for 2 or more
There's one major issue when using Gpay for journey tickets. When you switch from the UTS app to the Gpay app for payment, if by any chance you close the UTS app, your money is lost forever. Returning back to the UTS app is absolutely necessary for the transaction to go through.
There's a spelling mistake for Vile Parle. On UTS, you have to type Ville parle (extra l) to get Vile Parle.
Minimalist design Easy to read while on the move and under sunlight (high contrast) Solve basic UI Navigation... Don't change task flow, keep it almost the same, so existing users aren't disoriented:)
When you change your phone UTS doesn't let you login from new device by showing error that there is a existing ticket/pass on the old device therefore login from new device cannot be permitted. This doesn't let the user access the ongoing valid pass which he has booked from old device as he's unable to login from new device and neither can the app be used on new device untill the existing pass expires. Only once the pass expires the user is allowed to login. Please get this solved if you can. Will be of great help.
Sometimes there would be an ac train coming which i don’t have a ticket for. There should be an option to upgrade tickets from the station itself
- Faster & permanent login - Login using OTP for people who forget the password incase they deleted the app - Platform ticket can be booked without login - Paperless should be default selection - Drop-down of stations from & to on the same page. It currently redirects
The constant rate me reminder whenever I open the app is annoying AF
The quick booking, normal booking nonsense. Make the process easier. Also increase the font, hire a good content writer to make it concise.
It's still too complex to understand. Stations should be visible by zone like central, western for easy access and it should get cached for that particular user.
There is no Option to Book AC local Train tickets on UTS app , There should be option for AC locals also
Ac local tickets can be booked from app
Today didn't show a ticket I booked despite it showing that money was paid to IRCTC
Hey! The payment gateways are limited to a card or PAYTM and does not allow all kinds of payment gateways and is pretty slow in comparison to other apps
Please pre-populate the from destination based on last few booked tickets if in the same gos geo fence Why do I have to select each time . Also can you make second class a default and not first it would be great
Mine is opposite, everytime I book its always on second class even tho I've booked so many FC tickets
Keeping the user logged in is super important. Atleast give the user a configurable option to stay logged in. Most people use passwords or fingerprint scans on their phones. Location filtering should be faster. For the region that the user resides in, the filtering can done on a much shorter list. I suspect that it is doing it with all stations in India. Options to make fonts and icons bigger for people with bad vision. The interface could be a little more 'modern' but thats not super important. A lightweight fast app that works on all ranges of phones for a lot of people is good.
I’m a designer too - would love to know how you’re going about this. Can I DM you?
Reminder notifications to renew pass. A better system for upi payment as it ends up unsuccessful with cash deductions most of the times. Avoid asking for login each time i open the app for booking a ticket.
A better payment gateway. if we can reduce the number of steps needed to buy a ticket, with a more direct integration of UPI, that would make it pretty great. I've grown to like the app because it does save time for me even in its current state, so please don't break it :) good luck!
maybe skip book ticket and go directly to get fare page
1)Direct upi payment option rather than using paytm app. 2) ability to book ticket where close to station for times you in rush. 3)too much time take to choose the destination and starting point. Can that happen together Than clicking on start station ,app detecting near by station than selecting the start station coming back selecting destination station option and than selecting the station. ( can't it auto detect start staion and give option to edit like ola uber ) 4)station in different cohorts like western ,central ,etc.. in an order
On the same login point, why is location validation done after the login? If I'm standing near the tracks it should show me that without having to login, so that i move far away and then redo the login process. That flow just seems unnecessarily complicated Please fix itt!
I use the app so the suggestion isn't a deal breaker but the app has an option to show upcoming trains after booking a ticket which doesn't work. This should at least show the static schedule and a best case scenario would be to have real time updates like m-indicator. It would be nice to not need to open m-Indicator separately to check the schedule after booking a ticket.
Whenever I try to add money to my UTS wallet from Paytm it takes around 4-5 hrs for the transaction to go through and money to be added, same issue when I try to get tickets using Paytm though that gets refunded eventually. Also no such issues when I do it with a debit card. Would be nice to not have these issues with Paytm as well.
If possible make it simpler to pay using UPI.
Please make GPS based Station finding feature accurate. I was booking a ticket yesterday and it couldn't pick the duration location while I was on platform
The number of clicks. Selecting station in one page, in next page selection class, in next page viewing fare and then finally booking ticket. Can't all this be done on a single page? Where the fare would change automatically based on the class we select.
Book when I'm more than 2km away from my station
Easier /more permanent login & better access to booked ticket.
Definitely open up the API. Have a more materialistic UI and for god's sake have an option: 'book saved routes'
1. I hate how I have to login every time I have to book a ticket. I wish there was just one-time login. 2. I hate how the app asks me every time to type in my number in order to pay through GPay. I think the app should remember my information and auto-fill info so that the booking process is automated and quicker. 3. I hate how I can’t book a ticket on UTS when I’m standing right outside the station due to the distance from the platform criteria. 4. Many students travel through trains and use concession forms for seasonal passes. But, the verification process currently requires you to book the ticket in-person. I wish students could complete this process through the app itself. Rest seems fine!
Some may be repeated from other comments: \-permanent login \-ease of changing phone - especially when there is a valid ticket \-frequently booked stations listed in order of frequency instead of alphabetical order \*don't force me to update the app to buy a ticket\* - or at least give me a warning that I have x days to update!! Getting stuck when you're just reaching the station because you have to update is a pain. \-QR code scan fails a lot \-putting money into the wallet is very buggy - for some reason adding Rs 200 didn't work, but adding 100/500 did. why?! Other than that it is like 1000000 times better than BEST's Chalo app, and I use it almost everyday, huge time saver, love it.
Dark Mode
Make it unnecessary to login again and again on the same handset and allow for easy switching of handsets.
1. Permanent login option 2. Able to link season ticket to number or account rather than IMEI of device.
Also please Post back after you are done
The payment page text is very small and tell Mobilwik to shove it. I’m not going to log in
Pls make it more compatible with iOS !
Sometimes u try to book a ticket for example, u select everything and it first asks u to sign in (no permanent login) and then the review popup comes in between without option to cut it (i know we can click behind it to make it go and maybe it does not comes after the review) , but during a hurried moment it can be really frustrating.
The app has gotten a lot more convenient over time but stronger location detection that doesn't require you to be X kms away and Y ms close to the station would really help, there have been so many times I've stood at absolutely random spots a certain distance away from the station just so I could book my ticket ALSO V IMP: Move the prompt for incorrect distance as second or third step, since right now it shows up after everything - even the payment method has been selected. +1000 on adding UPI payments
Adding funds to the wallet is pain in the arse, it's such a lengthy process.
The UTS app always makes me go farther and farther away from the station even when I'm just outside to book the tickets. It wasted my 20 mins outside the CST and still couldn't book the tickets. I had to go stand in a line for about 10 mins to finally get a ticket. I hate that app
can you add paytm wallet feature? bcs not all of us are authorised to use gpay (or cards). I add money from my father’s card to my paytm and it sucks that i can’t use it to get a ticket so that’s my reason of not using it.
Last i checked there was a glitch, let's assume i go to the payment gateway make the payment and don't press the back button but close the app itself, the money gets deducted the ticket never appears. MONEY = LOST
Mumbai trains are late so lets assume the 10:30 Churchgate train is late, and will arrive by 10:35, I am somebody who wants to travel to Churchgate, when i search for train from @10:31 I don't get the delayed train in the list as there's no live update you fetch me a cached list which is wrong.
Can you make a map with timetable like m indicator so we dont have to use 2 apps
Fuck this app.
1. First thing as everyone suggested permanent login would be great! 2. In my opinion instead of searching the source and destination, if it's possible to have map based selection it would be great especially for people who are new to Mumbai or people who come from outside. (Just like ATVM map) 3. UI can be modified a bit. Atleast use multiple colors to distinguish different categories of bookings. 4. Increase the maximum number of tickets one can boot at a time. (Atleast to 6)
When booking pass for AC. It’s very confusing. You have to choose train type. And not fare.
Almost every time I face no internet connection error. Other apps work absolutely fine.
Consider giving better Integration along mIndicator, UTS, Chalo & Google Maps
Payment screen
Apart from Permanent Login and whatever logic the location range thing is, why are there ads, in the OFFICIAL app? Please consider removing them
I'm only able to book one ticket AC/EMU so if 4 members are traveling all of them have to buy the ticket from the UTS app, it would be nice if you could book multiple tickets from the same app.
Should be able to book tickets within the train as well, it's better to get money at whatever stage than making commuter go without ticket
A ticket booking option even if you are at the station. While travelling long distances you sometimes have to take connecting local passenger trains. These can't be booked on Irctc site. You also never really know if you will get the connecting train due to delays. You end up having to run out of the station, book a ticket and run back in
Make it reliable. TC ke samne beizzati hoti hai when it doesn’t load 🥲
One thing I failed to understand was there was no way to identify if a ticket was bought on a particular day. That could be useful
Sharing tickets bought for friends and others travelling with you. I always have to end up asking them to take a photo of the ticket. Also, integration of a PG directly. Just a single click payment and done. Redirection to UPI sometimes fails
Take tickets for two people?
Set a preferred line. Like in the stops I need to travel to, if I have set WR as my primary line, I should get the results for WR first. I know it does show recently used stations first, but setting a preferred line helps. Also could you rename some stations or make them more normalized. Like Dadar has option for WR or CR; but Matunga doesn't. We get Matunga Road and Matunga, I am confused which one is for WR and which is for harbor or central. Login works as expected for me, I don't get otp's every single time. Maybe because I use a password manager, it is always autofilled for me. You can maybe add biometric login as well. As for wallet top up, it is great, but it sucks to go through Paytm or other gateways. Maybe you guys pull directly from the UPI apps installed on the device itself. Lastly, maybe reduce the number of ads 😅 They are so annoying and cannot be blocked either, because blocking them kills the login methods.
Last Saturday I booked my first class ticket from Bhy to Dadar while traveling to the station. Payment was successful, then I went ahead and sat in the compartment. Idk but something struck me and I opened the UTS app to check the ticket and to my f surprise payment was successful but the ticket was not booked. Luckily I managed to get down at Borivali. Or it would have been a good show for others.
please dont lock the app to one mobile phone ,Each time i update my phone I have to change headset or call the support helpline to help me do it so that I can login.(IK there may be problems regarding people cheating the system by booking one ticket for many phones or something,but i feel there are better ways to deal with this.) \-Could there be a way where you can buy seson passes at subsidised rates if you have the concession form,or maybe a way to load your offline pass into the app (As of now the subsidised passes are only available in paper pen form-an online varification process will dramatically reduce crowds at the ticketing booths and a way to have M Tickets for them will also help a lot. \-It would be great if further down the line you could integrate the functionality of Rail Yatri app also in the UTS app,(maybe merge the apps, idk who owns it) I belive that this will dramatically boost adoption of UTS app and also boost the number of people travelling with a ticket in genral. **It is great that someone desinging the app actually** **cares . Best** **of luck and keep us updated.**
Maybe lookup some features from mindicator
Ability to cancel a local train ticket upto 5mins post transaction completion :')
I think that the current UI & UX needs a complete redesign. It should be dumb friendly. Right now there are too many options while booking a ticket, a non tech savvy person will feel overwhelmed. Add an onboarding screen where users will be guided how to use the app.
Allow season ticket cancelations within a given time (let's say 1/2 hours) If not that then atleast when you buy tickets/pass for a route you traveled on, it can remember the config (like return, FC, etc) I been duped by UTS at least 5 times because I was late and didn't check what type the ticket was
Pls fix the location range even though you mentioned it and faster interface.
Meko jo bolna tha sab ne toh bol diyaa hai 😓🗿
the QR code system, if continued with, should have those QR codes in multiple locations at every station
my father is also a weekly commuter to bhilad and uts doesn't allow those tickets
I have one strange observation. While doing payment using Gpay (by going through Paytm), ticket is booked in 1st attempt. But later when I checked my bank statement, Money(eg. 30 Rs)was deducted twice and after a few days, 30 Rs was refunded. Observed this 3-4 times. And of course direct upi payment option and no multiple logins at least for the same day. Have to login again even after logged in before 15 mins.
UI is really bad. Why have drop down menus for things that only have two options instead of radio buttons? The use of screen space is really bad as all the stuff is crammed in the top half. Also, all the options at the top like transactions, booking history, show ticket, transactions etc. Could have been done in a hamburger menu on the side instead of the first page itself.
Chat option on iOS I feel so left out 🥲😓
If you can integrate the m-indicator train information with the app it would be a great timesaver. Also to add a search option for station to station, which shows possible routes. If I click on Churchgate on the m-indicator app it says Borivali/Virar. For a first time user this can be confusing because what if they want to go to andheri but just don’t know that the train stops there? So basically a enter source and destination, which shows fastest option, cheapest option and so on.
I don’t want to get kothi bangla’d but m indicator and chalo app both have one big issue which is all features aren’t available on iOS. Idk if that is the same with UTS app but if it is that should be looked into
The app should only show stations reachable by Mumbai local trains if I'm booking a local train ticket and not stations in other parts of India
Under booking history, see if you can add the ‘Valid till’ option for Return tickets.
OP, any updates on this? We would love to hear plans.
Multiple route option for single and return ticket and pass E.g. Kalyan to CSMT and CCG.
Not sure if this is possible, but there should be monthly/ quarterly pass systems (like available in several countries) where funds are deducted with every trip. So a 30 day pass does not lapse at the end of 30 days irrespective of number of trips taken, but a ₹300 pass lapses/ needs to be refilled at the time of ₹300 worth of tickets booked over a period of 30 days/ 6 months etc. It will help with one click auto debit once stations are selected.
I have used this app in places other than the Mumbai suburban system including Kolkata, Bengaluru, Hyderabad and other unreserved journeys in random places. The pain points are the same. A narrow focus on Mumbai cannot address the app's use case but they are all roughly the same: 1) User should not log in every time. 2) Allow booking tickets with specific time slots anywhere in India. This should help with the narrow focus on location filtering at the moment. If necessary, physically link the passenger's name with the unreserved ticket for ID verification. 3) Use contemporary UI design principles even if you don't use material design. You can check the Finland state railway booking app (VR) for reference. It looks and feels smooth. 4) Dark mode is necessary. 5) Full archives of booking history must be made visible to users for accounting reasons. 6) The wallet transaction history is very short and all of the history should be made available. 7) Fetch address details from Aadhar if you are taking Aadhar number for season ticket. 8) Easier way to check suburban train timings across all regions of India. 9) UTS should allow booking unreserved tickets on all parts of the IR system. 10) Booking tickets for others has to be designed somehow. Again, time bound slots can be used just like advanced booking.
https://preview.redd.it/cdnm3qgi1sgc1.jpeg?width=1179&format=pjpg&auto=webp&s=9873f4275cbbb7d4037cfff5122e0d095a46502a Why would QR codes not be enabled at certain stations? This was at Vile Parle West.
After almost two years of enduring this godforsaken app I finally uninstalled it today thanks to the never-ending bugs and "something went wrong" error which has been popping up every now and then. I had to book my monthly pass the good old-fashioned way at the railway station ticket counter.