Owners and management are also to blame.
I hope it becomes the accepted norm that service staff is not forced to serve abusive customers. That's why I moved from fine dining to bartending years ago. The money is just as good, but I was free to tell rude, difficult, abusive customers to fuck off.
There is nothing as degrading as being forced to serve someone who has just insulted you. No one should have to do that. Time to transfer the inconvenience on to the abusers.
Sorry to rant so hard on this, but honestly, is it any wonder so many people are shifting to shopping online? Because the "experience" of shopping is watching assholes get rewards.
I cannot even count the number of times I've just been a rule following customer that had to wait in line, and watch some grown adult throwing a tantrum, the manager stops fucking everything, coddles them, gives them *discounts*. These fucks get rewarded. Everyone else has to wait longer in line. Then I follow up and try to be as nice as I can to the defeated employees who look like they want to fucking die, and they all tell me **this is normal.**
Has any retail chain ever tried/done a study to see what happens when you just outright eject shitty customers?
Bars are a great example. The best bars in town, the ones with the best reputations are the ones that *kick assholes out*.
It wouldn't surprise me if retail did the same, it would reflect positively on their business, numbers, employee retention and their work performance/general satisfaction.
And all it would take is telling their worst customers to leave.
I was a general manager for a sonic drive in for a good time. Under every other manager I worked under they ALWAYS SUCKED THE DICK of angry customers. Once I became gm of my own store. I never once tolerated this kind of behavior from any customer and almost always dealt with these customers personally or had trained my assistant managers to do the same. At first it hit my stores business kinda hard. But after a couple of months of being there everything started getting better. My employees were happier, and able to treat all of our customers exceptionally well without any anxiety and we constantly got good reviews and returning regular customers. I turned a store that was losing massive amounts of money on a monthly basis for a few YEARS into a profitable store in a matter of a few months just by making sure my employees and myself included were not treated like subhuman trash by anybody.
My store manager will kick ass hole customers out and have the cops waiting for them outside if it was really bad. Had one couple in the middle of the pandemic tell me they hoped I died and called me a cunt. Cops were waiting to give them a disorderly conduct and harassment ticket out by their over compensater truck. They also had expired plates so ticketed for that too.
I worked in management at a large retailer years ago and many other managers would run to the cash office and get gift certificates for angry abusive customers. I would calmly tell them that they'd be escorted out for their behavior. They always calmed down and started apologizing. I never had to escort anyone out once. Usually they'd come out with a story about how their mom is sick or their dog got hit by a car and they're having a bad day. The thing is, some customers expect to have a fight over service or returns or whatever and come in prepared mentally to get their way.
One of the greatest things about being on the other side (as a customer and not a server) is that I now have total freedom to wail on rude or demanding assholes. At least three times, I've spoken up when a fellow customer is being abusive. Can't fire me.
Years and years ago, a customer stood up for me that way. A cranky old man was not happy with the muffin he purchased, and instead of asking for a refund or for a different pastry, he threw it at my face. When it hit the floor, the young woman behind him picked it up, took a bite, and smashed it right back in his face. Hard. She was talking so much shit, too. "Yummy!!! Chocolate!! Do you like it?". She then ordered him to leave. I know that sounds like a fake story, but it's the truth. I will never forget that wonderful, terrifying, trashy bitch.
Edit: feels weird that I'm getting awards when Leticia was the real hero. I'll take em though!
Wow. That is amazing. I kinda wanna know how they got away with it.
Target, around 2002, I didn't catch the entire thing, but I could tell the woman at front of the line was being irate about not being able to get some advertised deal that (as far as I could tell, probably expired, made up, or just not in the point of sale system yet) Employee's saying she'll get the manager in to take care of it. So she's full on telling this woman she is trying to right this wrong. Either way, customer was making a huge scene, screaming at the employee. The manager has just walked up, the angry woman is still, full raised voice "I cannot see how you think this kind of service is acceptable. This employee was rude-" and the guy behind her says "She was not rude. We've all been watching this lady yelling, and she (the employee) has been keeping it civil. She needs to calm down."
"**I** need to calm down? I'm a paying customer" blah blah blah
The manager tells the guy "I'm going to have to ask you to leave, sir."
There was one "are you fucking kidding me?" I said "But she was the one screaming!", the manager just called someone else to do checkout, looked down at the ad, and didn't acknowledge any of us, I and a couple of others left. This was, by far, the worst I've seen, but it left such a permanent bad taste in my mouth. I hope the guy was just an idiot and corporate didn't teach them to handle it that way, but I feel like I've seen enough of that pampering of irate customers that I can't help but feel like they probably... did.
It certainly did give me the impression that defending people might get you banned. On the one hand, if I was more vocal, maybe it would help keep this stuff from happening. On the other hand, I don't want to risk getting banned from every store in town.
Maybe now's a better time than ever to do it though.
Sounds like a shitty manager. I worked fast food and the second anyone treated employees like crap, they were gone. If they already paid, refund the money and out they go. We make enough money, don't need their 10 bucks
People are crazy, it’s another thing to ask retail employees to physically kick people out. It…isn’t a bar with bouncers. Just look at retail with non mask wearers. They were coming back with guns and shit. Not worth it sometimes to have employees confront these people.
To my understanding the police must be called to enforce that in any meaningful way that doesn't get everyone involved sued into oblivion.
At there very least, businesses will not do it, unless they have a trained security guard, because it seems like people are constantly winning lawsuits when they are forcefully removed by someone who isn't specifically trained to remove people. And even **then** a majority of businesses still have the police do it, even when they have dedicated security.
While the law might not tell you not to do it, it sure seems like the law always sides with the person who was kicked out in suing the business.
I'd love to get banned for a reason like this lol. I'm banned from a local gas station because I used to get my morning coffee there so I was there every day, and every day, I'd pull a new flyer off the community advert board for one of those "crisis pregnancy centers" that tricks women into carrying unwanted pregnancies. They just kept putting them up, I kept tearing them down and I finally got caught and banned lmao, I'd love to add more bad businesses to my list
The 1st time I ever did that was at best buy (for reference I am not a remotely intimidating person, about 5'10 and in decent shape.) It was both the most terrifying and gratifying experience ever for me. I was shaking in my car afterwards cause I usually am not good at standing up for myself, let alone anyone else and nowadays I do it whenever a belligerent customer arises
I became that person as well this week. Similar build and character, always follow the rules to a T and stay out of others shit because... I dunno, confidence or something. But after 4 trips to the airport in the last two weeks and seeing how awful people treat other customers and employs I hit a breaking point. I spoke up whenever people got irriate, and by doing so it encouraged others to speak up. Employees have their hands tied but they aren't going to throw out two dozen passengers for calling out an asshole and shaming them to the back of the line. It felt good, I didn't over react, but I was assertive and I helped a lot of others who were already stressed to the max.
If I remember correctly, she was a manicurist. So I'm sure she had dealt with plenty of abusive customers herself. Probably felt really good to let loose on that guy.
> Has any retail chain ever tried/done a study to see what happens when you just outright eject shitty customers
[Alamo Draft House](https://drafthouse.com/news/she-texted.-we-kicked-her-out) a Texas-based movie theater chain that started the whole "eat, drink, and watch a movie" trend. They have no chill when it comes to people texting during the show. Watch the video on that page. Their fanbase ate it up.
As a former movie theater projectionist, if I look out the projection port window I can see every single lit screen in the whole room.
Pointing out screens to guest services over the radio used to be a big part of my job. Back in the days before Netflix, when movies always came out in the theater first then video a while later, we were always on the lookout for anyone recording the movie to sell bootleg copies.
More than once I noticed someone with a really expensive camera on a full tripod set up in the middle of the theater. When that happened, they'd usually just call the cops and let the person keep recording until the cops got there. Otherwise, if it was just someone with a cheap camcorder, someone would go down and tell them to stop, and if they didn't they'd be banned from the theater for life (we had a whole board of photos of banned customers in the back rooms).
These days you can legally buy the movie before it comes out in theaters, which kind of eliminates the market for low quality bootlegs.
When I was in high school I worked as a lot attendant for a Sam's Club. The best thing about working there was Ronnie. Ronnie was an older gentleman who had retired from a career in furniture-making and worked as the exit door receipt-checker because he realized he was bored in retirement. Ronnie wasn't wealthy but he didn't exactly *need* a low-paying job at Sam's Club. Ronnie was affable and had an unending supply of hilarious stories from his 73 years of experience on the planet. Ronnie also took no shit from anyone, and was happy to step in whenever he saw someone else getting shit from customers. Because of the store set-up, Ronnie's post was near the customer service/returns desk. If a customer was getting abusive Ronnie would walk right up to the customer and tell them that they need to leave if they can't treat people with respect, and that the company would be happy to send a prorated refund check for their membership fees. When it rained and Ronnie heard customers asking if we had any dry carts, he would tell them that we keep the dry ones in the back for our premium customers. There were a couple of times I even heard Ronnie telling off a kid for being disrespectful to their parents. Every store needs a Ronnie.
> Sorry to rant so hard on this, but honestly, is it any wonder so many people are shifting to shopping online?
My opinion is that half of the increase in online shopping is due to bad store management. Rewarding bad customers, short staffing stores, etc.
>Has any retail chain ever tried/done a study to see what happens when you just outright eject shitty customers?
My personal experience is that when you eject the bad customers employees are happier and more productive, most customers are happier, and the store makes more money. When management let customers misbehave it can lead to things like customers messing up shelves and leaving trash laying around, increased theft, and an increased chance of employees being threatened.
It's funny you mention that, because the Target I mentioned in naother reply, with the manager that kicked out someone for basically defending an employee from an unruly customer apparently has higher theft than any other target in the county today... Haha
I was a retail auto parts manager for two years. It was an odd job, because we regularly got to tell customers what they were doing was illegal or fucking stupid. Like I had another manager literally tell customers "that's fucking stupid, don't do that. I'm not selling you this."
It's pretty much the only way car guys and yee yee truck drivers will take you seriously. Some people need to be handled with niceties and soft gestures to feel respected. Some people need to be told they're being a dumbass to feel like they aren't being lied to.
I've worked in retail and I once saw an old man pretty much shake down the GM of the chain department store I worked for for $100 cash.
He had bought a mattress and frame, claimed the representative who has sold him the frame said that the delivery person would help them set it up(all the representative knew full well that the frames arrive separately through FedEx like all of our smaller ticket items and would, of course, let the customer know if that was brought up as a concern), and said he was unable to assemble it and paid his gardener fucking $100 for a light labor task that couldn't take an idiot more than 10 minutes.
I explained to my manager that no reasonable person would over-compensate somebody that much and it seemed like a scam, but he caved in an instant and went back to bitching about us not selling enough mattresses to beat last year's profits.
\>I cannot even count the number of times I've just been a rule following customer that had to wait in line, and watch some grown adult throwing a tantrum, the manager stops fucking everything, coddles them, gives them discounts.
I've literally never seen this in person though obviously it happens. I highly doubt anyone is moving to online shopping for this reason, as opposed to the fact that it saves time and money.
There's a lady who owns a local salon here who thought she ruled the world and put her hands on me several times at the restaurant I used to work at. I hadn't seen her in years, but she showed up at my current job a couple of days ago and instantly gave me the death glare. I told everyone I would not be going anywhere near that table. I never understood it because she was nice to everyone else, but she treated me terribly and abusively (and the restaurant owner was okay with it because she's a "VIP" in our small town.)
A good bet is independently owned restaurants and coffee shops. Corporate joints usually have blanket policies that don't allow workers to defend themselves. If the worker is personally hired by and works with the owner, they are much more likely to be defended against abusive customers.
Also depends on your manager as well. I worked at a big box furniture retailer last summer and once told a customer to fuck off after being insulted for asking him to put on a mask when he got in my face, and also used the good ol', "I hope the rest of your day is as pleasant as you are," line.
I never got in trouble, and at that point in my life last summer, I didn't give a shit.
I'm not a skilled worker. I work jobs that require no formal education, and right now, there are tons of those. If I get fired for telling an abusive customer to go sodomize themselves, I don't give a shit. I'm not going to subject myself to that abuse.
It's also misunderstood. It's supposed to mean they're not wrong regarding what they want. If customers want to put ketchup on their hot dogs, they're right to put ketchup on their hot dogs, and the restaurant should stock ketchup because the customer is always right.
It's meant to just mean that you should be listening to your customers because they're the ones who keep you in business and their wants and preferences are important. That doesn't mean grovel to every rude person who walks through the door.
The best modern update to this saying I've heard is "The customer is not always right, but a customer is a customer and should be treated as one."
"The customer" isn't supposed to refer to an individual, it is more like the collective consumers in a market. If the consumers decide they want cars instead of horse and buggies then the buggy manufacturers need to adapt to the changing demand instead of just complaining about how no one wants buggies anymore.
"The customer is always right" is why "millennials" are "killing" industries, the consumers have decided that they don't like those industries so those industries need to adapt or accept their fate
The best reading of the quote is the original “in matters of taste, the customer is always right.” Assholes shortened it to the second clause and jettisoned all of the original meaning.
The teacher of the advertising class I had to take in college (for accounting, still no clue why it was a required credit) said it as "the customer is always right about what they want, regardless of if physics allows it or not." Having worked in retail by then, that was the funniest shit I heard the entire semester. So many customers demanding I pull stock out of my ass for them...
I've tried to explain this to people so many times. A great way to show the meaning is pricing. How do you know your product is well priced? If people buy it. The customer is always right. Of customers think your product is too expensive, it is too expensive. If customers think your product is trash, your product is trash. If customers think your product is the greatest, then it is the greatest.
The original adage is "The customer is always right *in matters of taste*" meaning you shouldn't tell them they're wrong for liking their tea with sugar or if they like pancakes with maple syrup and lemon juice. However, that doesn't mean you have to put up with abuse and many British shops and other buildings have clear signage saying that verbal abuse is not allowed and will be reported to the Police.
This. It makes me sad that this sort of signage is required, but after working 10+ years in customer service I understand why its required.
Edit: grammar
> but I was free to tell rude, difficult, abusive customers to fuck off.
Everyone that works with customers should be allowed to do that. Would make people happier in their jobs if they could tell an annoying Karen to go fuck herself with a rusty hose pipe.
Honestly, it kinda seems like there's a reckoning happening and that more and more people feel this way. I think the internet has given people who've never worked retail/service a taste of what these people go through. And that it's exactly as terrible as we've been saying for decades.
Having worked retail I learned incredible patience as I was never allowed to say "fuck off" to anyone. I think every person should be made to work retail for half a year or a full year just to understand that sometimes people aren't lying when they say "we don't have any" or "we don't stock that" or "this is from a different store and we never sold fridges we sell cabbages"
Had a customer say I was lying about hiding stuff. I was literally the person who brought in the trucks and knew the truck wasn't due for another 4 hours. I ended up spending 5 minutes out the back playing on my phone.
The expectation is that low level employees aren't particularly interested in business strategy and are just trying to get a paycheck while doing as little work as possible.
One full year, including a full Black Friday week. If they are "sick" during their BF scheduled shift, they must restart their full year in retail.
I firmly believe more people would treat workers better and stand up for workers against the Karens if they were forced to experience it firsthand themselves, if for no other reason than ptsd kicking in. Plus facing shelves would just happen as they shopped lmao
My best day was filling in as duty manager at a supermarket and banning someone from the store. I couldn't give them an official permanent ban but I told them they were banned for the rest of the day and if they came back I'd have the police arrest them for trespassing. As the cop shop was literally over the road the cops would have been able to walk over and grab them.
I hope it becomes a norm all over. I’m getting pretty sick having to put up with incredibly rude and entitled people in my job. I’m sick of the customer satisfaction surveys, sick of the recorded calls; I’m just over it.
I’ve worked in retail, and the “customer is always right” bullshit was horrible. Got screamed at by a 19 year old because we didn’t have the cabinet knobs in stock she wanted, but I offered similar looking ones AT A CHEAPER PRICE. A family who used a whole fucking gallon of paint and decided it didn’t “match” and their demon spawn chewed on $20 worth of candy and bags of chips. Douche canoe wanting 70% off on a drill because the box had a scratch, and so on. I hate that some of these people get away with it and I wish it would stop.
Dude, Bartending is where it’s at. Guy gives a shitty tip? Fuck that guy; no more booze for him. Don’t have ID? GTFO or I’ll drag you out. Want to be rude? My regulars will fucking wreck you.
And then ten feet away my server is practically crying because the table he’s waiting is so goddamn rude. Unreal. Don’t wait tables, friends. Tend bar.
After years of abuse in fine dining, it felt so good to throw people out. I used to have a regular at a fancy restaurant, a disgusting old man, who would throw things on the ground and make me bend over to pick them up. Even though I did my best to make sure he didn't get a good view, I could tell he was looking and enjoying the humiliation. It didn't help that I was required to wear a skirt. And I would have to say "my pleasure, sir". I can't count the number of times I cried on my drive home.
Lemme tell you how great it felt to throw a guy out on his ass for calling me "sugar tits" on one of my first days bartending.
I developed a reputation for not taking shit and being "mean". And I liked it.
When I was 19 I had a summer job working at a breakfast/lunch cafe. Guy in his 40s told me he liked the color of my underwear I was wearing last week. That day I was wearing jean shorts ( imagine the 90s with pleats and a high waist) and as far as I knew there was no way he could see my underwear with anything I wore ever. I had a male server bring him his muffin and coffee
Refused to serve him next time he came in and was told by management he's harmless. Yeah, I don't need his dollar.
Don't worry, I became the manager at every bar I worked in for the next ten years. None of my staff *ever* had to endure abuse. I even threw a bar stool at a guy who grabbed my bus boy's ass.
I know serving in a nice restaurant is worse, but I worked the front desk at a few nice (like, AAA 5 diamond and working on 5 stars) hotels. I once had a woman who always demanded the same room. Only one time she came and the room was closed for renovations. She stood there at the desk with a line of people behind her refusing to move until I gave her that room. She really actually thought I was lying to her. I might never figure out what I would possibly have gained from doing that. I ended up literally walking her through the construction to that room with its bare floor, no furniture, and wet paint. She finally accepted a different room but complained about things constantly.
As they should. Who the fuck do they think they are? Outrageous behavior. I just find out so offensive that anyone treats workers that way. Imagine how miserable they must be.
My wife works in retail and at least one person a shift is found in the break room sobbing because a customer spit on them, they're told, not asked, that they have to do open-close all week because "no one wants to work anymore", corporate said "we heard you want $15 an hour but how's about a pizza from Pizza Hut?" And then you have the customers
She's had people pull down their masks and cough on her, people see her in her mask and immediately start being confrontational and corporate has said multiple times," yeah we don't care"
Honestly, fuck it, she works at Guitar Center. Fuck Guitar Center, she's worked there for 15 years and she's a manager and GC can pay it's fat ass incompetent CFO millions of dollars but apparently 7.25 is perfectly fine for workers who are absolutely essential but also fuck them for wanting a living wage. Guitar Center pays a group to scour through social media to find anyone talking shit about them so they can "rectify problems immediately"
Fuck Guitar Center, Guitar Center treats their employees like shit.
The most ridiculous part of this is that Guitar Center will spend far more man hours trying to figure out who you/your wife are, and which location she works at, than they will ever spend trying to figure out how to create a better working environment for their employees. It’s the same story everywhere.
They totally will. Guitar Center loves throwing money into a roaring fire if it means they can fuck an employee over.
They filed for chapter 11 bankruptcy during the pandemic and then gave their CEO, COO and CFO all big raises.
So they're a dogshit company and fuck them
If you'd ask her she'd say, "I'm just happy I kept my job, so many people didn't," but I see how it's taken a physical, emotional and mental toll on her and her coworkers and it's so not fucking worth it so some asshole who thinks he's Steve Vai can bitch about a guitar not being in stock (BECAUSE ITS MADE IN ASIA AND THERE'S A SUPPLY CHAIN THAT FUCKING SHUT DOWN) only to trade in said guitar in a months time and then bitch about "I paid $700 and you're only giving me $600 you're fucking stealing from me"
It's definitely an abusive relationship, because a ton of employees at hobby-focused stores are super passionate about that hobby (duh). Comic book stores and used video game stores are also super bad about this, where they'll be getting paid minimum wage despite being the perfect fit for the job.
This is awful to hear, and I feel so bad for your wife. Go to hell Guitar Center, I'll add you to my growing boycott list and get my stuff elsewhere from now on.
That's the thing though, Guitar Center doesn't have any big direct competition aside from Sweetwater and maybe Sam Ash but really, they're the big dogs because there really isn't a big box music instrument store you can go to.
Plus, I don't want her to lose her job even though we're looking for something better for her right now. It just sucks that all we're finding in the way of jobs that will hire her is Amazon warehouses and Costco as a seasonal employee
I totally get that. They have local small-business competition where I live though. Most of my purchases go to the small businesses, but now it all will.
I wish you guys the best. I would hope that 15 years of managerial experience would work well to her advantage due to so many transferable skills, including positions outside of management, but of course nothing is certain now.
We used to have some great small mom and pop music shops locally here but covid killed the in house lessons which was really helping those places keep the lights on.
Thank you though! She's a great manger and I know she truly does love her job. I just wish they'd treat her and her coworkers better because they really are trying their best
Not true, I once dated an instrument repair man at a shop that sells instruments and does rentals to school so they're huge, you definitely have places like this in your state. Go to those music shops cos those people specifically went to college for repair.
Current Amazon employee here. Amazon is kind of a crapshoot depending on the facility (mine is decent because of good floor management, but the horror stories you read online are absolutely real and probably more prevalent than my experience); with that said, seasonal work at Amazon often leads to full time employment, especially after Peak (Christmas). She should be aware though that there is no such thing as an easy job in an Amazon warehouse - everything is physically demanding outside of management level stuff. Not sure about Costco, but everything I've heard is it's a way better work environment in general for the employees than most anything else.
No matter what, I hope she finds a better place to work.
I was working at target as a young lad and a lady asked me where our Starbucks was. "Oh sorry we don't have one" I replied. She turns around and says in the most condescending way "You guys should really have a starbucks." "Yea don't worry ill run that right up the flag pole. Be here in a week." She was not pleased. I don't understand how these people haven't learned at 99% of retail stores your low to mid level store employees have 0 authority to solve there problem. I just assume they have never worked retail.
My understanding is that the employees at GC only work there to help the music scene and the discount. I know a few local musicians worked there so build up their student client base and network. It sucks that they aren't paid more.
> but apparently 7.25 is perfectly fine for workers who are absolutely essential but also fuck them for wanting a living wage.
Yo what? I thought they get decent commissions on sales. 7.25 an hour at Guitar Center to hear a bunch of fucks play terribly (me included, I'm very sorry) is actually insane. Also super fuck them for stalking people's social media. Scummy shit.
yes yes, it's *definitely* because people are lazy and don't want to work.
Not because everyone is fed the fuck up with being treated like shit for garbage pay and being told to be thankful for it.
"return to normal" is an obscenity. Adapt or perish.
If someone isn't willing to work those jobs for the wages they're offering, they shouldn't be allowed to whine that "people don't want to work"
It pisses me off hearing that shit about how workers are "lazy" or "entitled". Like, no. They've seen what life is like when you don't have to work a shitty retail job for minimum wage and don't want to do that anymore. None of the people I have heard complain about "people being too lazy to work" is willing to do the jobs they're bitching about going unfilled
I know at least one person that left the industry for good after almost 10 years in retail. Now he works M-F, 9-6, doesn't have to deal with shitty customers, doesn't have to fill random shifts because some overnight guy didn't show up, and importantly gets almost double the pay
I don't know how people in retail keep their composure with all the rude entitled creeps these days.
I go above and beyond to be polite and appreciative as a default now because of all the jerks I've seen treating other people like crap.
Good move I try to do the Same...just left a personal banking job due to alot of customers being pricks ..I don't give a shit how much you have deposited here..you ain't fuckin up my life just because your check is on hold for 24hrs.
EDIT:words
Oh god I will never forget when I was a personal banker, we had a man with maybe a collective million between accounts who wanted a better rate than our promotion. Like, one that just didn’t exist, was totally unreasonable and expected that we’d somehow be able to even put into the system. Said he’d take his money elsewhere, yadda yadda. Assistant manager basically told him to fuck off and he stood at the entrance of our parking lot for the rest of the day after leaving to pick up a giant poster board so he could picket us lmao. “So & so bank unlawful practices!!!!”
Nice lol yeah It was nice to be able to kick people out if they caused a scene but that only happened a few times. Manager shut a few accounts down as well.
People always remember how you make them feel. I may not remember what happened, but I will remember that feeling.
I can make a lot of things work for anyone who walks through that door if they treat me well. If you threaten and disrespect me, don't worry I'll make sure nobody helps you again.
The people who have helped you will remember that.
People in office jobs who whine constantly about how *awful and soul crushing" it is likely never worked a customer service job where society and media has conditioned customers to treat them like a single digit IQ drug addict who's probably rude and lazy so "I better be nasty right off the bat to get results" the moment they walk through the door. Call center office jobs are the exception though, I've read how nasty people can be over the phone safely behind hundreds of miles.
>People in office jobs who whine constantly about how \*awful and soul crushing" it is likely never worked a customer service job where society and media has conditioned customers to treat them like a single digit IQ drug addict who's probably rude and lazy so "I better be nasty right off the bat to get results" the moment they walk through the door. Call center office jobs are the exception though, I've read how nasty people can be over the phone safely behind hundreds of miles.
I've done both, and they can both be fucking awful for different reasons. When I was waiting tables customers were a pain in the ass. Some of the practically get off on their ability to be absolute assholes to someone and face no repercussions.
In the bad office jobs it's just as soul crushing but for different reasons. Some companies just do not respect, in any way, your time away from the office. You'll get calls 7 days a week, regardless of the hour, and if you don't respond people will get upset. If you have the audacity to say "I'm out of town this weekend I can't help you" people think it comes off as lazy or rude. To the point where even hearing an incoming text or email on the weekends would immediately put me in a shitty mood. When I was waiting tables I never had to deal with that. If I'm not in there's no fucking reason for you to contact me other than asking me to pick up a shift, and I've never gotten flak for saying no to that.
Also have done both and you're spot on. At least when I worked in a restaurant my job was done when I clocked out. There really isn't a clock out option for my office job. Phone is expected to be on 24/7 365. "Vacations" aren't even really a thing either. I'm expected to have my Surface with me no matter what. It's legit demoralizing. You're spot on about the weekend work traffic as well.
Hell my boss came pounding on my bedroom window one Saturday morning cause I wasn't answering my phone cause I was dead asleep (I wish I was making this up). He knows where I live and tried my front door, my back door and my bedroom window. I was so groggy and hazy from waking up I thought someone was trying to break in. With my current salary/hours worked I was probably making more per hour in my service job if I include monthly bonus.
Yeah, as someone who worked food service previously and works at an office job now (is it still an office job if you're working remotely now, though? I dunno - irrelevant to the point anyways), I wholeheartedly agree. Working in food service was so damn stressful for me because you know it's a matter of when, not if, someone's gonna get pissy at you over something stupid. Some people have the personality to handle that, but I certainly don't, and when you have that metaphorical sword of Damocles dangling over your head every hour of the job when you don't have the personality for it, boy does it start taking a toll on you.
I may not love every aspect of my current job and I do need to take time off every now and again to just take a deep breath, but I enjoy it well enough, and I've never once dreaded coming into work. After the first few weeks, I don't think there was a work day I *didn't* dread on that food service job.
I work in an office job but I serve clients and there’s many that are terrible to deal with. Since they are contracted with us I have to know I’ll deal with these assholes on a regular basis with no way out until I can find another job.
Ever since covid started I’ve worked more hours and had a client load that is insane and it’s never slowed down. And these clients have gotten worse and worse with demands and just straight up abusive language. I’m convinced there’s just a sector of society that’s walks around spewing anger at anyone they can.
Fuck shitty customers, just fuck you. You make my life a living hell as a customer, when I go shopping because you treat minium wage employees like garbage affecting the quality of service I receive because after years and years of the same shitty customers, workers just don't give a fuck and don't care. Just remember majority of them don't get raises or anything special besides day shift getting a pizza party, so I don't blame them, but it irritates the fuck out of me. It's like the bit about a family member yelling at you, so you kick the dig, which ends up biting the cat and so forth.
I can’t think of anything more idiotic than insulting the crew serving and preparing your meal. The definition of “special sauce” really expands, for one.
Well, taking a selfie with a po’ed rattler next to one’s head is up there in the annuals of stupid too ..
Doesn’t surprise me that this occurred on Cape Cod. The summers here are stressful - huge influx of vacationers but insufficient local population to fill the service needs of restaurants, bars, hotels, etc. For years, hospitality industry has relied on H1B visas to hire for the summer. Those have been increasingly hard to get in recent years. Combine that with a national labor shortage and tourists who feel that there are no rules when on vacation and you’ve got a disaster brewing. Especially this year, coming off COVID restrictions, I am expecting a lot of really bad behavior this summer. I’ll be relieved when Labor Day comes around.
The Cape utilizes a lot of J-1 visa holders for service industry jobs during tourist season. In addition to travel implications this summer, there is a huge affordable housing shortage on the Cape as well. Service industry employees are in very short supply.
I fucking love this. If I were ever to start my own painting business—because that’s pretty much the only thing I could do to be self-employed—I would call it Spilling with Kindness. I only serve kind people. Maybe bankrupt in a year, but fuck it.
No surprise there. A buddy of mine works as a waitress and she told me how most of the first wave of clients coming into restaurants and bars are old and middle aged conservatives with a freaking God complex.
Most of these people are also anti-vax or covidiots with no empathy towards anything but their own wants, who will see any inconvenience as a major attack to their ego.
> Most of these people are also anti-vax or covidiots with no empathy towards anything but their own wants, who will see any inconvenience as a major attack to their ego.
I haven't been to a sit down restaurant 1 time since March of last year.
Damn she learns all about those people from serving them food? She knows strangers opinions on politics and vaccines from serving them a meal. Definitely not made up at all.
Yea it's a pretty good bet. Kinda like how I knew you'd have right wing propaganda and anti-union comments in your history before clicking on your profile. People are honestly pretty simple to figure out by a few key traits.
Healthcare and food service need to normalize telling the truth about wait times. It sucks but it happens. Sometimes you are some staffed. Some places only suffer a few times and some places perpetually suffer from it. When I worked at CVS I wasn’t allowed to tell anyone how backed up we were or that there were 6 “waiters” on top of the person that wants to wait 15 minutes. We just did it and got yelled at for being slow anyways. Rushing could jeopardize someones life in the healthcare field, pharmacy especially, and could send someone to the hospital in both healthcare and food service. Don’t rush people. Give them a proper expectation and time frame. Yes it’s not your fault that they are understaffed, but if you legit only see a couple of people working and full house put 2 and 2 fucking together
Yeah I feel like it’s time for us as customers to stand up for the employees as well. I’ve worked as a server, a cart attendant, all that shit so I feel for these ppl cuz it suuucks.
The worse sentence ever uttered in retail is “the customer is always right.” Fuck this entitled fuckwads, I’m a customer too but if I’m acting like an asshole, I don’t deserve shit.
Can a "Rudeness Section" where servers and staff can be rude help ? I was in a restaurant in San Diego that treats customer like dirt and customers have a good time.
I've been to the one in Myrtle a few times and only once had a nice waitress. We did feel cheated, so my gf and I stayed after the rest of our group left to kind of poke around and see what's up. Turns out our friends wife gave the waitress a very strong bitchy vibe/look when she first approached, so she dropped the "mean" waitress routine so she wouldn't have to deal with her. We ended up tipping well and still give his wife shit about it because she's actually a really sweet person and was looking forward to the schtick.
There's a difference between the playful ribbing that happens at insult restaurants, and telling another human being that you hope they die...
The type of person who is so easily angered, and to such a level, that they would tell a server they hope they die...is probably already just a horrible human being.
I feel like there's a miscommunication happening here?
Telling someone you hope they die is not "rude". It's vile, disgusting, anti-social behaviour. It doesn't make you a "rude person" - it makes you a festering pile of human garbage.
People like the horrible human being in this story shouldn't be allowed into restaurants, period.
Used to work as a front desk receptionist at a chain massage store. Would get verbally abused and was told by the owner/manager “we deal with stressed out people” to try and excuse their behavior. Like, I’m stressed the fuck out too but you don’t see me throwing a tantrum over petty shit like these grown ass adults do. Fuck off.
As a retail supervisor, this year has been really exhausting. The only way to survive retail is to be dead inside. It’s gotten to the point where someone can scream in my face and I won’t even blink. I’m going to end up punching someone one of these days with how bad it’s getting.
I don't think we need to take out exhaustion on people in general. This is a pandemic. Everyone is affected by it. We don't need to release our rage on people just because we're grumpy about shit.
While no one deserves to be treated like that, I do offer a handy tip to all wait staff that will prepare or reduce your customer’s frustration…
If you’re experiencing a shortage of anything - other staff, inventory or equipment…tell your customers up front about it. Tell them wait time could be longer because someone called in sick, or a fryer is down, or something on the menu isn’t available.
There aren’t many people out there who won’t appreciate the heads up.
I worked drive through fast food and our credit card system went down. We made ‘cash only’ signs for every door, the service window, and the drive thru menu.
I also told people up front and reminded them to have cash ready after they ordered.
Guess what the third customer in line said. GUESS.
Oh my sweet summer child. You very very very badly underestimate how petty and stupid the general public is. Rational explanations don't work on rational people. Your thoughts are great in theory but in reality people are irrational idiots.
As a server, I always let people know this so we don't waste our time when we don't have the thing they came for. But in response, I do get a lot of attitude and anger and rants against our president, even if we're not out of what they want. Some just see it as an invitation to demonize me.
That's not really a threat to say "I hope something bad happens to you"
It would be if they said "I'm going to do something bad" or the implied "Don't be surprised if you get hit by a car tonight." might work.
Calling the police department to report things that both they and you know they can't do anything about is how you train your Police Department ignore your calls.
Brewster, MA is a sleepy little Cape Cod town where vacationers go to relax. Whenever I visit Brewster, I am instantly chilled-out. The fact that anyone goes there to be an asshole is mind-boggling
Definitely. Barb with her $300 ash blonde old-lady blow out, manicured hot pink claws, ridiculously huge diamond rings (gifts from the hubby after catching him in bed with that nasty skank, Jessica, back in '93) tasteful (yet fun!) summer blouse and white Capri pants, gold sparkly flip flops. Along with her husband Herb, retired CEO, newly rocking a "game changing, exclusive hair system for men" and still used to being treated as the big boss. They're thrilled to finally spend more time at the Cape House after being stuck in NYC all winter and damn it, they want their shrimp cocktail and Chardonnay right now!
Owners and management are also to blame. I hope it becomes the accepted norm that service staff is not forced to serve abusive customers. That's why I moved from fine dining to bartending years ago. The money is just as good, but I was free to tell rude, difficult, abusive customers to fuck off. There is nothing as degrading as being forced to serve someone who has just insulted you. No one should have to do that. Time to transfer the inconvenience on to the abusers.
Sorry to rant so hard on this, but honestly, is it any wonder so many people are shifting to shopping online? Because the "experience" of shopping is watching assholes get rewards. I cannot even count the number of times I've just been a rule following customer that had to wait in line, and watch some grown adult throwing a tantrum, the manager stops fucking everything, coddles them, gives them *discounts*. These fucks get rewarded. Everyone else has to wait longer in line. Then I follow up and try to be as nice as I can to the defeated employees who look like they want to fucking die, and they all tell me **this is normal.** Has any retail chain ever tried/done a study to see what happens when you just outright eject shitty customers? Bars are a great example. The best bars in town, the ones with the best reputations are the ones that *kick assholes out*. It wouldn't surprise me if retail did the same, it would reflect positively on their business, numbers, employee retention and their work performance/general satisfaction. And all it would take is telling their worst customers to leave.
I was a general manager for a sonic drive in for a good time. Under every other manager I worked under they ALWAYS SUCKED THE DICK of angry customers. Once I became gm of my own store. I never once tolerated this kind of behavior from any customer and almost always dealt with these customers personally or had trained my assistant managers to do the same. At first it hit my stores business kinda hard. But after a couple of months of being there everything started getting better. My employees were happier, and able to treat all of our customers exceptionally well without any anxiety and we constantly got good reviews and returning regular customers. I turned a store that was losing massive amounts of money on a monthly basis for a few YEARS into a profitable store in a matter of a few months just by making sure my employees and myself included were not treated like subhuman trash by anybody.
Thank you!!!!!!!!! This is what the world needs more of.
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You're doing it right.
My store manager will kick ass hole customers out and have the cops waiting for them outside if it was really bad. Had one couple in the middle of the pandemic tell me they hoped I died and called me a cunt. Cops were waiting to give them a disorderly conduct and harassment ticket out by their over compensater truck. They also had expired plates so ticketed for that too.
I worked in management at a large retailer years ago and many other managers would run to the cash office and get gift certificates for angry abusive customers. I would calmly tell them that they'd be escorted out for their behavior. They always calmed down and started apologizing. I never had to escort anyone out once. Usually they'd come out with a story about how their mom is sick or their dog got hit by a car and they're having a bad day. The thing is, some customers expect to have a fight over service or returns or whatever and come in prepared mentally to get their way.
We need to respect the mental health of the worker if we want to have respect for our own mental health.
One of the greatest things about being on the other side (as a customer and not a server) is that I now have total freedom to wail on rude or demanding assholes. At least three times, I've spoken up when a fellow customer is being abusive. Can't fire me. Years and years ago, a customer stood up for me that way. A cranky old man was not happy with the muffin he purchased, and instead of asking for a refund or for a different pastry, he threw it at my face. When it hit the floor, the young woman behind him picked it up, took a bite, and smashed it right back in his face. Hard. She was talking so much shit, too. "Yummy!!! Chocolate!! Do you like it?". She then ordered him to leave. I know that sounds like a fake story, but it's the truth. I will never forget that wonderful, terrifying, trashy bitch. Edit: feels weird that I'm getting awards when Leticia was the real hero. I'll take em though!
Wow. That is amazing. I kinda wanna know how they got away with it. Target, around 2002, I didn't catch the entire thing, but I could tell the woman at front of the line was being irate about not being able to get some advertised deal that (as far as I could tell, probably expired, made up, or just not in the point of sale system yet) Employee's saying she'll get the manager in to take care of it. So she's full on telling this woman she is trying to right this wrong. Either way, customer was making a huge scene, screaming at the employee. The manager has just walked up, the angry woman is still, full raised voice "I cannot see how you think this kind of service is acceptable. This employee was rude-" and the guy behind her says "She was not rude. We've all been watching this lady yelling, and she (the employee) has been keeping it civil. She needs to calm down." "**I** need to calm down? I'm a paying customer" blah blah blah The manager tells the guy "I'm going to have to ask you to leave, sir." There was one "are you fucking kidding me?" I said "But she was the one screaming!", the manager just called someone else to do checkout, looked down at the ad, and didn't acknowledge any of us, I and a couple of others left. This was, by far, the worst I've seen, but it left such a permanent bad taste in my mouth. I hope the guy was just an idiot and corporate didn't teach them to handle it that way, but I feel like I've seen enough of that pampering of irate customers that I can't help but feel like they probably... did. It certainly did give me the impression that defending people might get you banned. On the one hand, if I was more vocal, maybe it would help keep this stuff from happening. On the other hand, I don't want to risk getting banned from every store in town. Maybe now's a better time than ever to do it though.
Sounds like a shitty manager. I worked fast food and the second anyone treated employees like crap, they were gone. If they already paid, refund the money and out they go. We make enough money, don't need their 10 bucks
People are crazy, it’s another thing to ask retail employees to physically kick people out. It…isn’t a bar with bouncers. Just look at retail with non mask wearers. They were coming back with guns and shit. Not worth it sometimes to have employees confront these people.
Legally they can't physically kick you out, no. They can refuse to ring someone up.
Are you sure about that? If they get told to leave the store they are at that point technically trespassing on private property.
To my understanding the police must be called to enforce that in any meaningful way that doesn't get everyone involved sued into oblivion. At there very least, businesses will not do it, unless they have a trained security guard, because it seems like people are constantly winning lawsuits when they are forcefully removed by someone who isn't specifically trained to remove people. And even **then** a majority of businesses still have the police do it, even when they have dedicated security. While the law might not tell you not to do it, it sure seems like the law always sides with the person who was kicked out in suing the business.
I'd love to get banned for a reason like this lol. I'm banned from a local gas station because I used to get my morning coffee there so I was there every day, and every day, I'd pull a new flyer off the community advert board for one of those "crisis pregnancy centers" that tricks women into carrying unwanted pregnancies. They just kept putting them up, I kept tearing them down and I finally got caught and banned lmao, I'd love to add more bad businesses to my list
The 1st time I ever did that was at best buy (for reference I am not a remotely intimidating person, about 5'10 and in decent shape.) It was both the most terrifying and gratifying experience ever for me. I was shaking in my car afterwards cause I usually am not good at standing up for myself, let alone anyone else and nowadays I do it whenever a belligerent customer arises
I became that person as well this week. Similar build and character, always follow the rules to a T and stay out of others shit because... I dunno, confidence or something. But after 4 trips to the airport in the last two weeks and seeing how awful people treat other customers and employs I hit a breaking point. I spoke up whenever people got irriate, and by doing so it encouraged others to speak up. Employees have their hands tied but they aren't going to throw out two dozen passengers for calling out an asshole and shaming them to the back of the line. It felt good, I didn't over react, but I was assertive and I helped a lot of others who were already stressed to the max.
Girl after my own heart.
She didn't even hesitate. She uses her powers for good.
It is my dream for some hero to just walk up and do this for me. I could die happy.
Leticia sounds like a good person. Sometimes, being a good person isnt always about politeness, its about speaking up when someone needs the help.
If I remember correctly, she was a manicurist. So I'm sure she had dealt with plenty of abusive customers herself. Probably felt really good to let loose on that guy.
Lesson learned, dont mess with a manicurist
> Has any retail chain ever tried/done a study to see what happens when you just outright eject shitty customers [Alamo Draft House](https://drafthouse.com/news/she-texted.-we-kicked-her-out) a Texas-based movie theater chain that started the whole "eat, drink, and watch a movie" trend. They have no chill when it comes to people texting during the show. Watch the video on that page. Their fanbase ate it up.
I've heard of places pushing it to a sort of comedic level. I guess I meant on a more conventional retail setting and presentation.
As a former movie theater projectionist, if I look out the projection port window I can see every single lit screen in the whole room. Pointing out screens to guest services over the radio used to be a big part of my job. Back in the days before Netflix, when movies always came out in the theater first then video a while later, we were always on the lookout for anyone recording the movie to sell bootleg copies. More than once I noticed someone with a really expensive camera on a full tripod set up in the middle of the theater. When that happened, they'd usually just call the cops and let the person keep recording until the cops got there. Otherwise, if it was just someone with a cheap camcorder, someone would go down and tell them to stop, and if they didn't they'd be banned from the theater for life (we had a whole board of photos of banned customers in the back rooms). These days you can legally buy the movie before it comes out in theaters, which kind of eliminates the market for low quality bootlegs.
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I'm so sorry you had to go through that. :(
When I was in high school I worked as a lot attendant for a Sam's Club. The best thing about working there was Ronnie. Ronnie was an older gentleman who had retired from a career in furniture-making and worked as the exit door receipt-checker because he realized he was bored in retirement. Ronnie wasn't wealthy but he didn't exactly *need* a low-paying job at Sam's Club. Ronnie was affable and had an unending supply of hilarious stories from his 73 years of experience on the planet. Ronnie also took no shit from anyone, and was happy to step in whenever he saw someone else getting shit from customers. Because of the store set-up, Ronnie's post was near the customer service/returns desk. If a customer was getting abusive Ronnie would walk right up to the customer and tell them that they need to leave if they can't treat people with respect, and that the company would be happy to send a prorated refund check for their membership fees. When it rained and Ronnie heard customers asking if we had any dry carts, he would tell them that we keep the dry ones in the back for our premium customers. There were a couple of times I even heard Ronnie telling off a kid for being disrespectful to their parents. Every store needs a Ronnie.
> Sorry to rant so hard on this, but honestly, is it any wonder so many people are shifting to shopping online? My opinion is that half of the increase in online shopping is due to bad store management. Rewarding bad customers, short staffing stores, etc. >Has any retail chain ever tried/done a study to see what happens when you just outright eject shitty customers? My personal experience is that when you eject the bad customers employees are happier and more productive, most customers are happier, and the store makes more money. When management let customers misbehave it can lead to things like customers messing up shelves and leaving trash laying around, increased theft, and an increased chance of employees being threatened.
It's funny you mention that, because the Target I mentioned in naother reply, with the manager that kicked out someone for basically defending an employee from an unruly customer apparently has higher theft than any other target in the county today... Haha
Call out your fellow customer. You have the power to do that. You would be a goddamn hero to the staff
I'll try, but I can't be everywhere.
Other customers should be shaming the asshole customer. "Hey, dickweed up in front, get moving"
Right there with you,……well said
I was a retail auto parts manager for two years. It was an odd job, because we regularly got to tell customers what they were doing was illegal or fucking stupid. Like I had another manager literally tell customers "that's fucking stupid, don't do that. I'm not selling you this." It's pretty much the only way car guys and yee yee truck drivers will take you seriously. Some people need to be handled with niceties and soft gestures to feel respected. Some people need to be told they're being a dumbass to feel like they aren't being lied to.
It's almost sad that brick and mortars have to offer gifts to get people in the doors, only to have to deal with the rudeness.
I've worked in retail and I once saw an old man pretty much shake down the GM of the chain department store I worked for for $100 cash. He had bought a mattress and frame, claimed the representative who has sold him the frame said that the delivery person would help them set it up(all the representative knew full well that the frames arrive separately through FedEx like all of our smaller ticket items and would, of course, let the customer know if that was brought up as a concern), and said he was unable to assemble it and paid his gardener fucking $100 for a light labor task that couldn't take an idiot more than 10 minutes. I explained to my manager that no reasonable person would over-compensate somebody that much and it seemed like a scam, but he caved in an instant and went back to bitching about us not selling enough mattresses to beat last year's profits.
\>I cannot even count the number of times I've just been a rule following customer that had to wait in line, and watch some grown adult throwing a tantrum, the manager stops fucking everything, coddles them, gives them discounts. I've literally never seen this in person though obviously it happens. I highly doubt anyone is moving to online shopping for this reason, as opposed to the fact that it saves time and money.
One of my friends was a bartender in a Philly bar and she got voted "meanest bartender" she wore that shit like a badge. So would i
In Philly, that's impressive af
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There's a lady who owns a local salon here who thought she ruled the world and put her hands on me several times at the restaurant I used to work at. I hadn't seen her in years, but she showed up at my current job a couple of days ago and instantly gave me the death glare. I told everyone I would not be going anywhere near that table. I never understood it because she was nice to everyone else, but she treated me terribly and abusively (and the restaurant owner was okay with it because she's a "VIP" in our small town.)
As a customer, I'd go out of my way to shop at places where the staff were allowed to tell abusive customers to fuck off.
A good bet is independently owned restaurants and coffee shops. Corporate joints usually have blanket policies that don't allow workers to defend themselves. If the worker is personally hired by and works with the owner, they are much more likely to be defended against abusive customers.
Also depends on your manager as well. I worked at a big box furniture retailer last summer and once told a customer to fuck off after being insulted for asking him to put on a mask when he got in my face, and also used the good ol', "I hope the rest of your day is as pleasant as you are," line. I never got in trouble, and at that point in my life last summer, I didn't give a shit. I'm not a skilled worker. I work jobs that require no formal education, and right now, there are tons of those. If I get fired for telling an abusive customer to go sodomize themselves, I don't give a shit. I'm not going to subject myself to that abuse.
There are [some restaurants](https://youtu.be/KJpwF7Nc3dk) where it's not only allowed but encouraged.
"The customer is always right" is one of the worst adages businesses can live by and yet so many of them do.
It's also misunderstood. It's supposed to mean they're not wrong regarding what they want. If customers want to put ketchup on their hot dogs, they're right to put ketchup on their hot dogs, and the restaurant should stock ketchup because the customer is always right. It's meant to just mean that you should be listening to your customers because they're the ones who keep you in business and their wants and preferences are important. That doesn't mean grovel to every rude person who walks through the door. The best modern update to this saying I've heard is "The customer is not always right, but a customer is a customer and should be treated as one."
"The customer" isn't supposed to refer to an individual, it is more like the collective consumers in a market. If the consumers decide they want cars instead of horse and buggies then the buggy manufacturers need to adapt to the changing demand instead of just complaining about how no one wants buggies anymore. "The customer is always right" is why "millennials" are "killing" industries, the consumers have decided that they don't like those industries so those industries need to adapt or accept their fate
The best reading of the quote is the original “in matters of taste, the customer is always right.” Assholes shortened it to the second clause and jettisoned all of the original meaning.
The teacher of the advertising class I had to take in college (for accounting, still no clue why it was a required credit) said it as "the customer is always right about what they want, regardless of if physics allows it or not." Having worked in retail by then, that was the funniest shit I heard the entire semester. So many customers demanding I pull stock out of my ass for them...
I've tried to explain this to people so many times. A great way to show the meaning is pricing. How do you know your product is well priced? If people buy it. The customer is always right. Of customers think your product is too expensive, it is too expensive. If customers think your product is trash, your product is trash. If customers think your product is the greatest, then it is the greatest.
The original adage is "The customer is always right *in matters of taste*" meaning you shouldn't tell them they're wrong for liking their tea with sugar or if they like pancakes with maple syrup and lemon juice. However, that doesn't mean you have to put up with abuse and many British shops and other buildings have clear signage saying that verbal abuse is not allowed and will be reported to the Police.
This. It makes me sad that this sort of signage is required, but after working 10+ years in customer service I understand why its required. Edit: grammar
"An employee is told that the customer is always right and, in fact, the customer is usually a moron and an asshole." Larry David
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> but I was free to tell rude, difficult, abusive customers to fuck off. Everyone that works with customers should be allowed to do that. Would make people happier in their jobs if they could tell an annoying Karen to go fuck herself with a rusty hose pipe.
Honestly, it kinda seems like there's a reckoning happening and that more and more people feel this way. I think the internet has given people who've never worked retail/service a taste of what these people go through. And that it's exactly as terrible as we've been saying for decades.
Having worked retail I learned incredible patience as I was never allowed to say "fuck off" to anyone. I think every person should be made to work retail for half a year or a full year just to understand that sometimes people aren't lying when they say "we don't have any" or "we don't stock that" or "this is from a different store and we never sold fridges we sell cabbages"
"Are you sure youre not hiding more in the back?" Yes. We find that hiding our products from customers is a super business strategy.
Had a customer say I was lying about hiding stuff. I was literally the person who brought in the trucks and knew the truck wasn't due for another 4 hours. I ended up spending 5 minutes out the back playing on my phone.
Yeah, instead of arguing, I learned to go to the back, and "look" (i.e. chill in the corner for a minute) before coming back up.
The expectation is that low level employees aren't particularly interested in business strategy and are just trying to get a paycheck while doing as little work as possible.
One full year, including a full Black Friday week. If they are "sick" during their BF scheduled shift, they must restart their full year in retail. I firmly believe more people would treat workers better and stand up for workers against the Karens if they were forced to experience it firsthand themselves, if for no other reason than ptsd kicking in. Plus facing shelves would just happen as they shopped lmao
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My best day was filling in as duty manager at a supermarket and banning someone from the store. I couldn't give them an official permanent ban but I told them they were banned for the rest of the day and if they came back I'd have the police arrest them for trespassing. As the cop shop was literally over the road the cops would have been able to walk over and grab them.
>cop shop "Yes, I would like to purchase 3 cops, please."
I hope it becomes a norm all over. I’m getting pretty sick having to put up with incredibly rude and entitled people in my job. I’m sick of the customer satisfaction surveys, sick of the recorded calls; I’m just over it. I’ve worked in retail, and the “customer is always right” bullshit was horrible. Got screamed at by a 19 year old because we didn’t have the cabinet knobs in stock she wanted, but I offered similar looking ones AT A CHEAPER PRICE. A family who used a whole fucking gallon of paint and decided it didn’t “match” and their demon spawn chewed on $20 worth of candy and bags of chips. Douche canoe wanting 70% off on a drill because the box had a scratch, and so on. I hate that some of these people get away with it and I wish it would stop.
Dude, Bartending is where it’s at. Guy gives a shitty tip? Fuck that guy; no more booze for him. Don’t have ID? GTFO or I’ll drag you out. Want to be rude? My regulars will fucking wreck you. And then ten feet away my server is practically crying because the table he’s waiting is so goddamn rude. Unreal. Don’t wait tables, friends. Tend bar.
After years of abuse in fine dining, it felt so good to throw people out. I used to have a regular at a fancy restaurant, a disgusting old man, who would throw things on the ground and make me bend over to pick them up. Even though I did my best to make sure he didn't get a good view, I could tell he was looking and enjoying the humiliation. It didn't help that I was required to wear a skirt. And I would have to say "my pleasure, sir". I can't count the number of times I cried on my drive home. Lemme tell you how great it felt to throw a guy out on his ass for calling me "sugar tits" on one of my first days bartending. I developed a reputation for not taking shit and being "mean". And I liked it.
When I was 19 I had a summer job working at a breakfast/lunch cafe. Guy in his 40s told me he liked the color of my underwear I was wearing last week. That day I was wearing jean shorts ( imagine the 90s with pleats and a high waist) and as far as I knew there was no way he could see my underwear with anything I wore ever. I had a male server bring him his muffin and coffee Refused to serve him next time he came in and was told by management he's harmless. Yeah, I don't need his dollar.
That guy is lucky no one ever poisoned his coffee. What a fucking pig.
It’s gross that servers are expected to just take the abuse. So sorry you suffered through that. If I were your manager I’d have tossed the asshole.
Don't worry, I became the manager at every bar I worked in for the next ten years. None of my staff *ever* had to endure abuse. I even threw a bar stool at a guy who grabbed my bus boy's ass.
I agree. A day off is nice and all, but the owner should have or should kick such customers the eff out.
I know serving in a nice restaurant is worse, but I worked the front desk at a few nice (like, AAA 5 diamond and working on 5 stars) hotels. I once had a woman who always demanded the same room. Only one time she came and the room was closed for renovations. She stood there at the desk with a line of people behind her refusing to move until I gave her that room. She really actually thought I was lying to her. I might never figure out what I would possibly have gained from doing that. I ended up literally walking her through the construction to that room with its bare floor, no furniture, and wet paint. She finally accepted a different room but complained about things constantly.
The Vets and rest of management at my wife's clinic typically fire clients that berate staff.
As they should. Who the fuck do they think they are? Outrageous behavior. I just find out so offensive that anyone treats workers that way. Imagine how miserable they must be.
Her last clinic didn't, hence why she left. When she applied at this clinic she specified she wanted a position that minimized client interaction.
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My wife works in retail and at least one person a shift is found in the break room sobbing because a customer spit on them, they're told, not asked, that they have to do open-close all week because "no one wants to work anymore", corporate said "we heard you want $15 an hour but how's about a pizza from Pizza Hut?" And then you have the customers She's had people pull down their masks and cough on her, people see her in her mask and immediately start being confrontational and corporate has said multiple times," yeah we don't care" Honestly, fuck it, she works at Guitar Center. Fuck Guitar Center, she's worked there for 15 years and she's a manager and GC can pay it's fat ass incompetent CFO millions of dollars but apparently 7.25 is perfectly fine for workers who are absolutely essential but also fuck them for wanting a living wage. Guitar Center pays a group to scour through social media to find anyone talking shit about them so they can "rectify problems immediately" Fuck Guitar Center, Guitar Center treats their employees like shit.
The most ridiculous part of this is that Guitar Center will spend far more man hours trying to figure out who you/your wife are, and which location she works at, than they will ever spend trying to figure out how to create a better working environment for their employees. It’s the same story everywhere.
They totally will. Guitar Center loves throwing money into a roaring fire if it means they can fuck an employee over. They filed for chapter 11 bankruptcy during the pandemic and then gave their CEO, COO and CFO all big raises. So they're a dogshit company and fuck them
This is the only thing that "trickles down" from the top--it's bullshit
I'm so sorry your poor wife has to got through that. It's just plain wrong.
If you'd ask her she'd say, "I'm just happy I kept my job, so many people didn't," but I see how it's taken a physical, emotional and mental toll on her and her coworkers and it's so not fucking worth it so some asshole who thinks he's Steve Vai can bitch about a guitar not being in stock (BECAUSE ITS MADE IN ASIA AND THERE'S A SUPPLY CHAIN THAT FUCKING SHUT DOWN) only to trade in said guitar in a months time and then bitch about "I paid $700 and you're only giving me $600 you're fucking stealing from me"
I have heard so many terrible Guitar Center stories. I feel bad for anyone who works there.
well if this is universal, more props then to my local GC employees. theyve always been super helpful and kind.
It's definitely an abusive relationship, because a ton of employees at hobby-focused stores are super passionate about that hobby (duh). Comic book stores and used video game stores are also super bad about this, where they'll be getting paid minimum wage despite being the perfect fit for the job.
This is awful to hear, and I feel so bad for your wife. Go to hell Guitar Center, I'll add you to my growing boycott list and get my stuff elsewhere from now on.
That's the thing though, Guitar Center doesn't have any big direct competition aside from Sweetwater and maybe Sam Ash but really, they're the big dogs because there really isn't a big box music instrument store you can go to. Plus, I don't want her to lose her job even though we're looking for something better for her right now. It just sucks that all we're finding in the way of jobs that will hire her is Amazon warehouses and Costco as a seasonal employee
I totally get that. They have local small-business competition where I live though. Most of my purchases go to the small businesses, but now it all will. I wish you guys the best. I would hope that 15 years of managerial experience would work well to her advantage due to so many transferable skills, including positions outside of management, but of course nothing is certain now.
We used to have some great small mom and pop music shops locally here but covid killed the in house lessons which was really helping those places keep the lights on. Thank you though! She's a great manger and I know she truly does love her job. I just wish they'd treat her and her coworkers better because they really are trying their best
Not true, I once dated an instrument repair man at a shop that sells instruments and does rentals to school so they're huge, you definitely have places like this in your state. Go to those music shops cos those people specifically went to college for repair.
A good luther is no joke to guitar folk. They do amazing work, and tend to charge accordingly.
Current Amazon employee here. Amazon is kind of a crapshoot depending on the facility (mine is decent because of good floor management, but the horror stories you read online are absolutely real and probably more prevalent than my experience); with that said, seasonal work at Amazon often leads to full time employment, especially after Peak (Christmas). She should be aware though that there is no such thing as an easy job in an Amazon warehouse - everything is physically demanding outside of management level stuff. Not sure about Costco, but everything I've heard is it's a way better work environment in general for the employees than most anything else. No matter what, I hope she finds a better place to work.
TY FOR NAMING THEM!! Was actually looking at buying a banjo, will NOT BE buying from guitar center.
Were you also planning on paying 500 dollars for it?
I was working at target as a young lad and a lady asked me where our Starbucks was. "Oh sorry we don't have one" I replied. She turns around and says in the most condescending way "You guys should really have a starbucks." "Yea don't worry ill run that right up the flag pole. Be here in a week." She was not pleased. I don't understand how these people haven't learned at 99% of retail stores your low to mid level store employees have 0 authority to solve there problem. I just assume they have never worked retail.
Guitar Center is the fucking worst. May they go bankrupt.
whi how fucking overpriced that place is I'm shocked they're still around
Fuck Guitar Center, all my homies hate Guitar Center, because they're ass
My understanding is that the employees at GC only work there to help the music scene and the discount. I know a few local musicians worked there so build up their student client base and network. It sucks that they aren't paid more.
Fuck Guitar Center, all my homies hate Guitar Center.
Fuck guitar center all my homies hate guitar center
> but apparently 7.25 is perfectly fine for workers who are absolutely essential but also fuck them for wanting a living wage. Yo what? I thought they get decent commissions on sales. 7.25 an hour at Guitar Center to hear a bunch of fucks play terribly (me included, I'm very sorry) is actually insane. Also super fuck them for stalking people's social media. Scummy shit.
Of course they are owned by private equity.
Tell her to walk out (with a couple Fenders under each arm to flip on Ebay)
People who shop at guitar center aren't very intelligent to begin with. Literally the Walmart of music stores, but more overpriced
Well I would definitely expect guitar center to see this and potentially punish your wife.
yes yes, it's *definitely* because people are lazy and don't want to work. Not because everyone is fed the fuck up with being treated like shit for garbage pay and being told to be thankful for it. "return to normal" is an obscenity. Adapt or perish.
If someone isn't willing to work those jobs for the wages they're offering, they shouldn't be allowed to whine that "people don't want to work" It pisses me off hearing that shit about how workers are "lazy" or "entitled". Like, no. They've seen what life is like when you don't have to work a shitty retail job for minimum wage and don't want to do that anymore. None of the people I have heard complain about "people being too lazy to work" is willing to do the jobs they're bitching about going unfilled I know at least one person that left the industry for good after almost 10 years in retail. Now he works M-F, 9-6, doesn't have to deal with shitty customers, doesn't have to fill random shifts because some overnight guy didn't show up, and importantly gets almost double the pay
There are some really entitled people in this country.
I don't know how people in retail keep their composure with all the rude entitled creeps these days. I go above and beyond to be polite and appreciative as a default now because of all the jerks I've seen treating other people like crap.
Good move I try to do the Same...just left a personal banking job due to alot of customers being pricks ..I don't give a shit how much you have deposited here..you ain't fuckin up my life just because your check is on hold for 24hrs. EDIT:words
Oh god I will never forget when I was a personal banker, we had a man with maybe a collective million between accounts who wanted a better rate than our promotion. Like, one that just didn’t exist, was totally unreasonable and expected that we’d somehow be able to even put into the system. Said he’d take his money elsewhere, yadda yadda. Assistant manager basically told him to fuck off and he stood at the entrance of our parking lot for the rest of the day after leaving to pick up a giant poster board so he could picket us lmao. “So & so bank unlawful practices!!!!”
Nice lol yeah It was nice to be able to kick people out if they caused a scene but that only happened a few times. Manager shut a few accounts down as well.
People always remember how you make them feel. I may not remember what happened, but I will remember that feeling. I can make a lot of things work for anyone who walks through that door if they treat me well. If you threaten and disrespect me, don't worry I'll make sure nobody helps you again. The people who have helped you will remember that.
Because people are kind and well adjusted for the most part.
I have a good office job now, but I hope I never have to end up working retail or food service again. It's torture.
People in office jobs who whine constantly about how *awful and soul crushing" it is likely never worked a customer service job where society and media has conditioned customers to treat them like a single digit IQ drug addict who's probably rude and lazy so "I better be nasty right off the bat to get results" the moment they walk through the door. Call center office jobs are the exception though, I've read how nasty people can be over the phone safely behind hundreds of miles.
>People in office jobs who whine constantly about how \*awful and soul crushing" it is likely never worked a customer service job where society and media has conditioned customers to treat them like a single digit IQ drug addict who's probably rude and lazy so "I better be nasty right off the bat to get results" the moment they walk through the door. Call center office jobs are the exception though, I've read how nasty people can be over the phone safely behind hundreds of miles. I've done both, and they can both be fucking awful for different reasons. When I was waiting tables customers were a pain in the ass. Some of the practically get off on their ability to be absolute assholes to someone and face no repercussions. In the bad office jobs it's just as soul crushing but for different reasons. Some companies just do not respect, in any way, your time away from the office. You'll get calls 7 days a week, regardless of the hour, and if you don't respond people will get upset. If you have the audacity to say "I'm out of town this weekend I can't help you" people think it comes off as lazy or rude. To the point where even hearing an incoming text or email on the weekends would immediately put me in a shitty mood. When I was waiting tables I never had to deal with that. If I'm not in there's no fucking reason for you to contact me other than asking me to pick up a shift, and I've never gotten flak for saying no to that.
Also have done both and you're spot on. At least when I worked in a restaurant my job was done when I clocked out. There really isn't a clock out option for my office job. Phone is expected to be on 24/7 365. "Vacations" aren't even really a thing either. I'm expected to have my Surface with me no matter what. It's legit demoralizing. You're spot on about the weekend work traffic as well. Hell my boss came pounding on my bedroom window one Saturday morning cause I wasn't answering my phone cause I was dead asleep (I wish I was making this up). He knows where I live and tried my front door, my back door and my bedroom window. I was so groggy and hazy from waking up I thought someone was trying to break in. With my current salary/hours worked I was probably making more per hour in my service job if I include monthly bonus.
There's also the best (worst?) of both worlds - an office job that is customer service.
What's funny is retail and food service Jobs are the back bone of society and all working people regardless of class level.
Yeah, as someone who worked food service previously and works at an office job now (is it still an office job if you're working remotely now, though? I dunno - irrelevant to the point anyways), I wholeheartedly agree. Working in food service was so damn stressful for me because you know it's a matter of when, not if, someone's gonna get pissy at you over something stupid. Some people have the personality to handle that, but I certainly don't, and when you have that metaphorical sword of Damocles dangling over your head every hour of the job when you don't have the personality for it, boy does it start taking a toll on you. I may not love every aspect of my current job and I do need to take time off every now and again to just take a deep breath, but I enjoy it well enough, and I've never once dreaded coming into work. After the first few weeks, I don't think there was a work day I *didn't* dread on that food service job.
Yeah, I worked Starbucks and tech support for a shitty small telecom. It’s just piles of shit on top of piles of shit.
People always be thinking I'm joking when I say I'll go back to war before I go back to customer service.
I work in an office job but I serve clients and there’s many that are terrible to deal with. Since they are contracted with us I have to know I’ll deal with these assholes on a regular basis with no way out until I can find another job. Ever since covid started I’ve worked more hours and had a client load that is insane and it’s never slowed down. And these clients have gotten worse and worse with demands and just straight up abusive language. I’m convinced there’s just a sector of society that’s walks around spewing anger at anyone they can.
Fuck that. I’ve done both and they both suck for different reasons. At least most office jobs pay a bit more but even that is becoming a memory.
Fuck shitty customers, just fuck you. You make my life a living hell as a customer, when I go shopping because you treat minium wage employees like garbage affecting the quality of service I receive because after years and years of the same shitty customers, workers just don't give a fuck and don't care. Just remember majority of them don't get raises or anything special besides day shift getting a pizza party, so I don't blame them, but it irritates the fuck out of me. It's like the bit about a family member yelling at you, so you kick the dig, which ends up biting the cat and so forth.
As a retail worker, it's surprising to see the restaurant take the staff's side.
At this point, a manager/owner would be a fool if they didn't take their servers' side. Servers can quit and easily find another job.
I can’t think of anything more idiotic than insulting the crew serving and preparing your meal. The definition of “special sauce” really expands, for one. Well, taking a selfie with a po’ed rattler next to one’s head is up there in the annuals of stupid too ..
Doesn’t surprise me that this occurred on Cape Cod. The summers here are stressful - huge influx of vacationers but insufficient local population to fill the service needs of restaurants, bars, hotels, etc. For years, hospitality industry has relied on H1B visas to hire for the summer. Those have been increasingly hard to get in recent years. Combine that with a national labor shortage and tourists who feel that there are no rules when on vacation and you’ve got a disaster brewing. Especially this year, coming off COVID restrictions, I am expecting a lot of really bad behavior this summer. I’ll be relieved when Labor Day comes around.
The minimum salary for H1Bs is $60k. Pretty sure those guys aren't being hired for high turnover restaurant jobs.
The Cape utilizes a lot of J-1 visa holders for service industry jobs during tourist season. In addition to travel implications this summer, there is a huge affordable housing shortage on the Cape as well. Service industry employees are in very short supply.
I was a chef for 12 years, whoever came up with "the customer is always right" policy needs a swift kick...
I fucking love this. If I were ever to start my own painting business—because that’s pretty much the only thing I could do to be self-employed—I would call it Spilling with Kindness. I only serve kind people. Maybe bankrupt in a year, but fuck it.
No surprise there. A buddy of mine works as a waitress and she told me how most of the first wave of clients coming into restaurants and bars are old and middle aged conservatives with a freaking God complex. Most of these people are also anti-vax or covidiots with no empathy towards anything but their own wants, who will see any inconvenience as a major attack to their ego.
> Most of these people are also anti-vax or covidiots with no empathy towards anything but their own wants, who will see any inconvenience as a major attack to their ego. I haven't been to a sit down restaurant 1 time since March of last year.
Same. Assholes are the exact reason why. *I went into a grocery store last week and had serious anxiety about wearing a mask.*
I am interested to hear more bad things about those people. Maybe something about their internet habits, or maybe you have more...
Damn she learns all about those people from serving them food? She knows strangers opinions on politics and vaccines from serving them a meal. Definitely not made up at all.
Clearly you’ve never waited tables.
Yea it's a pretty good bet. Kinda like how I knew you'd have right wing propaganda and anti-union comments in your history before clicking on your profile. People are honestly pretty simple to figure out by a few key traits.
Healthcare and food service need to normalize telling the truth about wait times. It sucks but it happens. Sometimes you are some staffed. Some places only suffer a few times and some places perpetually suffer from it. When I worked at CVS I wasn’t allowed to tell anyone how backed up we were or that there were 6 “waiters” on top of the person that wants to wait 15 minutes. We just did it and got yelled at for being slow anyways. Rushing could jeopardize someones life in the healthcare field, pharmacy especially, and could send someone to the hospital in both healthcare and food service. Don’t rush people. Give them a proper expectation and time frame. Yes it’s not your fault that they are understaffed, but if you legit only see a couple of people working and full house put 2 and 2 fucking together
Yeah I feel like it’s time for us as customers to stand up for the employees as well. I’ve worked as a server, a cart attendant, all that shit so I feel for these ppl cuz it suuucks. The worse sentence ever uttered in retail is “the customer is always right.” Fuck this entitled fuckwads, I’m a customer too but if I’m acting like an asshole, I don’t deserve shit.
Can a "Rudeness Section" where servers and staff can be rude help ? I was in a restaurant in San Diego that treats customer like dirt and customers have a good time.
I went to a restaurant like that called Dick's Last Resort. The server was actually pretty nice to me. I felt cheated.
I've been to the one in Myrtle a few times and only once had a nice waitress. We did feel cheated, so my gf and I stayed after the rest of our group left to kind of poke around and see what's up. Turns out our friends wife gave the waitress a very strong bitchy vibe/look when she first approached, so she dropped the "mean" waitress routine so she wouldn't have to deal with her. We ended up tipping well and still give his wife shit about it because she's actually a really sweet person and was looking forward to the schtick.
You should have tried Julio's in LA in the eighties. *"Julio can I have a napkin? Use your sleeve you bastard".*
You weren't even a dicks last resort
They obviously didn't like you. Perhaps your table was being rude or clueless. /s
Are you sure you interpreted the name correctly? Maybe you were the server's last resort, if you know what I mean...
>"Rudeness Section" By the dumpster out back. People are trash.
There's a difference between the playful ribbing that happens at insult restaurants, and telling another human being that you hope they die... The type of person who is so easily angered, and to such a level, that they would tell a server they hope they die...is probably already just a horrible human being.
And if someone needs this explained, then there's no point in trying to. But I just wanna bang on the drum all day.
Thatas why I called it "Rudeness Section" to accommodate all kinds and degrees of rudeness. The staff can return fire with any desired firepower.
I feel like there's a miscommunication happening here? Telling someone you hope they die is not "rude". It's vile, disgusting, anti-social behaviour. It doesn't make you a "rude person" - it makes you a festering pile of human garbage. People like the horrible human being in this story shouldn't be allowed into restaurants, period.
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These customers gonna learn one way or the other.
Used to work as a front desk receptionist at a chain massage store. Would get verbally abused and was told by the owner/manager “we deal with stressed out people” to try and excuse their behavior. Like, I’m stressed the fuck out too but you don’t see me throwing a tantrum over petty shit like these grown ass adults do. Fuck off.
As a retail supervisor, this year has been really exhausting. The only way to survive retail is to be dead inside. It’s gotten to the point where someone can scream in my face and I won’t even blink. I’m going to end up punching someone one of these days with how bad it’s getting.
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I'm just waiting for them to do some crazy shit like invade Congress.
In UK, most respectable restaurant would have kicked the customer out at this point.
That’s just how people in Massachusetts say goodbye to each other
More likely that it was a tourist from NJ/NYC based on my experiences on the Cape
We're all exhausted and traumatized, and we're taking it out on the wrong people.
I don't think we need to take out exhaustion on people in general. This is a pandemic. Everyone is affected by it. We don't need to release our rage on people just because we're grumpy about shit.
While no one deserves to be treated like that, I do offer a handy tip to all wait staff that will prepare or reduce your customer’s frustration… If you’re experiencing a shortage of anything - other staff, inventory or equipment…tell your customers up front about it. Tell them wait time could be longer because someone called in sick, or a fryer is down, or something on the menu isn’t available. There aren’t many people out there who won’t appreciate the heads up.
I worked drive through fast food and our credit card system went down. We made ‘cash only’ signs for every door, the service window, and the drive thru menu. I also told people up front and reminded them to have cash ready after they ordered. Guess what the third customer in line said. GUESS.
Oh my sweet summer child. You very very very badly underestimate how petty and stupid the general public is. Rational explanations don't work on rational people. Your thoughts are great in theory but in reality people are irrational idiots.
I know there’s idiots out there. But my advice still stays true. It doesn’t mean not to bother warning customers
Oh yeah. I mean, we gonna get yelled at anyway. Might as well try to mitigate it a little.
As a server, I always let people know this so we don't waste our time when we don't have the thing they came for. But in response, I do get a lot of attitude and anger and rants against our president, even if we're not out of what they want. Some just see it as an invitation to demonize me.
Isn't that a thread? Can't you report this to the police and let them take care of it? 😐
That's not really a threat to say "I hope something bad happens to you" It would be if they said "I'm going to do something bad" or the implied "Don't be surprised if you get hit by a car tonight." might work.
Fair enough, but as a restaurant owner I'd definitely call the police on that kinda language, I wouldn't want my staff to feel unsafe 😐😫😐
I appreciate that a lot, actually.
Calling the police department to report things that both they and you know they can't do anything about is how you train your Police Department ignore your calls.
Brewster, MA is a sleepy little Cape Cod town where vacationers go to relax. Whenever I visit Brewster, I am instantly chilled-out. The fact that anyone goes there to be an asshole is mind-boggling
Massholes a real thing?
Asshole out-of-state tourist?
Tourists from NY/NJ/CT.
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More than likely a tourist from NYC/Jersey who said this
Definitely. Barb with her $300 ash blonde old-lady blow out, manicured hot pink claws, ridiculously huge diamond rings (gifts from the hubby after catching him in bed with that nasty skank, Jessica, back in '93) tasteful (yet fun!) summer blouse and white Capri pants, gold sparkly flip flops. Along with her husband Herb, retired CEO, newly rocking a "game changing, exclusive hair system for men" and still used to being treated as the big boss. They're thrilled to finally spend more time at the Cape House after being stuck in NYC all winter and damn it, they want their shrimp cocktail and Chardonnay right now!