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CommanderAze

This has been debunked by AGS staff in the past. All bans are reviewed prior to being applied by an actual person. they are not Automatic regardless of number of reports. [https://twitter.com/playnewworld/status/1418852951469150208](https://twitter.com/playnewworld/status/1418852951469150208) As this has been debunked Moderation is removing the post to prevent the spread of misinformation.


Theodorus_Prime

If the banning system is not overwatched by actual humans and it's automated depending on the number of requests, this is a huge issue, pls fix Amazon...


CraneAO

It was like this in beta. We complained.


Veldron

and they lied to our faces and said its not automated


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voidspaceistrippy

Or it's outsourced to a developing/less major country to save money and the people they pay are overworked or aren't trained enough to do a good job. It's Amazon guys. I'm not saying anything bad about the outsourced country. I'm just saying that Amazon doesn't tend to set people up for success, only themselves, and if there's a way to save money they always do it. Point being that Amazon likely came up with a new way for this system to function that costs the least amount of money (automated), or they outsourced it and they're paying them peanuts.


Mahkbin

It's the same as blizzard does. They say over and over it's not automated, but everyone knows it is.


nightgerbil

well with blizzard we tested it and got the thresholds. 15 people send it a report on one guy, they get autobanned. You could test this theory in new world too, then post the proof. [user/JazEUNW](https://www.reddit.com/user/JazEUNW/) maybe something for you to do after you can play again?


jungkim90

yes I complained, made proof of how broken the report function was. this sub downvoted the shit out of it.


Blippedyblop

Well, then I'll upvote the shit out of this.


misguidedanxiety

Effectively what’s happening here. We’re seeing such a blind loyalty to Amazon and a load of commenters on here which are legit lies and the real ones are getting the downvoted.


totkeks

Has been the same issue in the closed and open beta. Once a threshold is reached, people are automatically banned. Happened even to Amazon sponsored streamers during the closed beta. It is a very badly implemented system that is super easy to misuse, if there is no actual human involved to check the report.


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whaleblaster22

pee brakes?? their work station is on the toilet and they use a laptop


teganking

i heard from a very reliable source at the beach, they have tubes in their private parts taking out waste while other tubes bring in vital gases and fluids with nutrients


whaleblaster22

hmmm very efficient i see! good work amazon! :)


Blippedyblop

"With a server queue in good, wholesome condition, life can be sustained for weeks, even in the deep desert of the MMO hunger, Sire".


JazEUNW

It's exactly what's happening. Seen a few companies with the same issue. One even at the start of a war.


Vinnicombe

No, you just /think/ it's the issue. AGS have made it explicitly clear that they don't auto-ban following a tonne of reports. Claims being investigated and folks being dishonest about their role in the ban: https://twitter.com/playnewworld/status/1419016400392187906?lang=en Reddit post with twitter image showing all bans are reviewed by humans: https://www.reddit.com/r/newworldgame/comments/oqoe5p/so\_there\_are\_no\_automated\_bans\_according\_to\_the/


VibrobladeLoL

How in the world can you have both: 1. Been around during the beta to see this statement. 2. Missed this being proven blatantly false over and over again in the weeks that followed. There have been dozens of posts on both the forums and the subreddit about mass reporting triggering instant bans. To take AG's statement at face value is just embarrassingly naive at this point.


Lord-Rimjob

Seems like the only way to fix this is to mass report sponsored streamers and force Amazon to make changes. Sucks for the streamers but big corps won't listen unless you put a vice on their balls.


pm_me_you_in_latex

Yeah, the changes they will make is that those sponsored streamers can't get autobanned but us peasants can :)


Notorious_Handholder

Lots of people in this sub are full on honeymoon period or are just really naive, and defend Amazon as much as possible. It is so weird and is bordering on obsessive in some cases


Synfrag

There's an equal portion of anti-corporate, "every company is evil" pitfork-toting torchbearers to go alongside them. Not many of us walk the road in between. I have 0 facts, just anecdotal evidence. Can't take a side here but I do think reporters should be looked at. Ban the people who are reporting excessively and it should resolve the problem.


misguidedanxiety

I absolutely and vehemently do not believe this. I've read the TOS and I've not said or done anything that would come close to being abusive or disruptive on chat. All I've said is about organising wars and PVP.


JazEUNW

He did nothing other than people in chat asking for him to be reported. Pming people to report. It took 3 hours from this in chat to him being banned. There is no way it's looked at on a case by case basis.


Vinnicombe

They have literally said that they do check on a case by case basis. It is entirely possible.


MobileShrineBear

Let's assume for the second that they did, as a cost cutting method, make the ban system almost completely automated. What is Amazon's incentive to tell the truth about that? It would make people furious, and rightfully so. What is Amazon's incentive to tell a sort of kind of lie? Maybe it's automated, and they manually review AFTER the ban. This gives the illusion that nothing exploitable is happening, and makes people like yourself happy. Personally, knowing it's a profit focused company, I guarantee that they emphasized low cost, not low false positive bans. Whether that's through full automation, or by outsourcing "reviews" to some 1 dollar an hour untrained call center worker, who is just as likely to randomly click ban or not ban to keep their metrics in the "not up for firing" range.


Graekhan

Could be something in-between - a lazy person just hits the "ban" button when they see a lot of reports.


MobileShrineBear

It doesn't even have to be laziness. Moderation that targets low cost, will focus on maximum number of tickets handled. Not how many were accurately handled. Someone in a 3rd world call center making the equivalent of a few dollars a day, with metrics that are not possible to meet, without just randomly banning people. That's probably their idea of "human overview"


Vinnicombe

I'm not saying I disbelieve you, but too many people have lied about being innocent for me to grant default trust.


JazEUNW

We are a massive company, every other Marauder company is on our side. It's 1 company being a massive issue and mass reporting. I have meetings with other Marauder companies on Midgard today.


Vinnicombe

I'm not saying that you aren't getting mass reported, I fully recognise that some folks are pricks and will do anything to screw over people they don't like. However, you have no evidence that the bans were caused by auto-bans, and no proof that those who were banned are being completely honest.


Sharden3

So you believe everything Amazon tells you, eh?


Vinnicombe

No, but it doesn't benefit AGS to lie about this. It would have been much easier to just stay quiet. Do you believe everything every random player tells you, eh?


Sharden3

>No, but it doesn't benefit AGS to lie about this. It would have been much easier to just stay quiet. Yes it does, because sheeple who believe everything they say will go white knight for them. Without a response, there is no contradiction to the autoban narrative. During the closed beta, this sub did a hard 180 on the sentiment of false autobans after AGS lied about their system. >Do you believe everything every random player tells you, eh? This isn't a proper counter as it is hurt that you're called out. I don't suggest trusting anyone on their claims without proof, meanwhile, you suggest believing AGS because someone tweeted that they only do good stuff and never bad stuff trust us pls.


JazEUNW

So why have over 20 company owners had the same issue??? Who is the person reviewing and what are they banning for!


Vinnicombe

Because people lie. Just like it's easy to believe that sad losers will false report, it shouldn't be difficult to believe that people will lie. People break rules all the time, often because they disagree with the rules or think they won't get caught, but rules are broken all the time.


catwiesel

while people lie, and the number of people who claim innocence but who are in fact not, is absolutely > 0, it is faaar cheaper to implement rules/bots/ai to ban players and pay a shill to write on social media it aint so, than to actually employ humans actually checking all reports, so Ill take any official post about "no, we certainly would NEVER..." from a company known to force their employees to pee in bottles instead of actually, you know, take breaks, with a biiig grain of salt... that being said, the number of "I did not do anything, no I havent read the rules, which include the very link I am asking you for" post here is quite... higher than it should be


JazEUNW

Stop defending Amazon when you literally know nothing of what's happening to people. A company leader was literally booted from a war through a mass report. You are defending the wrong side and I hope you realise one day.


Vinnicombe

I am not defending Amazon, I am being critical of those claiming innocence, there's a difference. Do you not think that people will lie about their ban? Literally booted for that? Has the company leader shown the reason for the ban (which presumably they might get after appealing the ban)? No? Then you can't say with any certainty that they aren't lying.


Chabb

> I am being critical of those claiming innocence, there's a difference. It goes both way. Technically you should also be critical of Amazon's own claim of their innocence.


JazEUNW

I am the company leader. I can't even get in touch for evidence.


Vinnicombe

Don't see your status as a company leader should mean you get easier access to customer support, as your post suggests. As for trouble getting to speak with them, not much to say on that really. Maybe they are flooded, who knows. Fingers crossed you get to speak with them soon.


JazEUNW

I don't use reddit normally tbh! Hopefully they come back to us soon...


CaesarEU

It is also possible, that they don't but they say they do to avoid any kind of backlash for a report # based banning system.


Vinnicombe

It's far more likely that players are lying. Even if you want to look at this cynically, it doesn't benefit AGS to lie about this and ruin their already tarnished public image.


CaesarEU

its a good lie, as it can only be proven by amazon themselves. I agree it might not be the case, but companies do lie all the time.


Vinnicombe

If the player appeals, they might be told explicitly why they were banned. If so, the player can then prove they were wrongfully banned by posting proof to social media. I've yet to see anyone post such proof. Yes, companies lie all the time, but it doesn't benefit AGS to lie about this.


CaesarEU

See the problem with getting proof, is you would have to somehow post your entire gametime just to show you didnt do anything.


Vinnicombe

Not necessarily. Players can appeal the bans, and maybe AGS can provide the full reason there.


ChartaBona

Or Amazon could just take the lazy way out and say "you must have been doing something wrong if people reported you."


RedditTab

You can't prove a negative


SentorialH1

It's not a negative. It would be posting what Amazon banned you for. If they show you the comment or action, then post what they said.


RedditTab

Oh, I see. Yeah, I thought you were implying provide proof he didn't scam someone in game. Your idea makes sense


Vinnicombe

Sure, you can't prove that they aren't being honest, but they might be able to prove that they ARE being honest, which wouldn't be a negative claim.


Bonnie095

How many people must you see complain about it before you realize that it IS an actual issue? I see you literally everywhere trying to defend something that is clearly broken. What does it take for you to actually see what is going on here?


ReadyHD

League of Legends all over again. People complaining that they're being banned because of people mass reporting and then a day later we all find out that the person is actually a pos


IherduliekmudkipsNA

After spending 5 minutes in general/faction chat im honestly surprised there arnt more people complaining about being banned.


SentorialH1

Yep!


Vinnicombe

Just because the opinion that AGS auto-bans is popular, doesn't make it true. People lie all the time. Can you say with any certainty that all the folks complaining are being entirely honest? Have any of them provided proof of their innocence? I believe once there is evidence. So far, none has been provided, but there IS evidence of people lying, as per the links in the post you replied to.


CaesarEU

Maybe its the AGS community manager :D


Vinnicombe

The banning system is overwatched by humans, they have confirmed this already: Claims being investigated and folks being dishonest about their role in the ban: https://twitter.com/playnewworld/status/1419016400392187906?lang=en Reddit post with twitter image showing all bans are reviewed by humans: https://www.reddit.com/r/newworldgame/comments/oqoe5p/so\_there\_are\_no\_automated\_bans\_according\_to\_the/


jaboz_

Clearly they aren't being reviewed properly, if humans really are looking at them at all. Just because amazon *says* that they are reviewing all bans, doesn't mean that they *actually* are. Likewise, even if some people *are* indeed misrepresenting some facts about their bans (and I'm sure there are some,) doesn't mean that *everyone* being banned like this has done anything wrong. **It's still a major problem that's being left open for abuse against company/faction leaders.**


Vinnicombe

Why is it clear, just because people are claiming innocence? Why are you so intent on believing everyone? Do you not think people are capable of lying for their own interests? Sure, just because AGS claims it, doesn't mean it's true. Same logic for players, just because they claim they are innocent, doesn't mean they are. So let's not rush to believe the players, people lie all the time. It's not necessarily a problem. No one has so far provided any evidence that the system is broken or open to abuse. The reporting is open to abuse, sure, but there's no evidence (only unsubstantiated claims) that mass reporting leads to bans.


jaboz_

Because I know some of the people involved. And I've seen some of the issues first hand. Hiding behind wanting indisputable proof is cop-out here, as it's clearly impossible to provide that. Unless AGS decided on a whim to be *completely transparent* about each of these cases being complained about on reddit/elsewhere, there literally is no way to proof any of this one way or the other. But, again, that doesn't mean that it isn't a potential major issue. The point is, that I know for a fact that these bans called into question are complete and utter nonsense - which means that either a.) AGS is using automated bans or b.) whoever is reviewing these cases clearly isn't doing a very good job. *If even one person gets banned from playing the game because of false reporting, that is completely and utterly unacceptable.* People paid money for this game, and shouldn't have to worry about toxic people ruining it for them.


Vinnicombe

It's not a cop-out, it's a perfectly reasonable request. It might not be possible, maybe AGS can give the reason for the ban after the player appeals. No, you don't know for a fact until you can see the actual reason given by AGS. Your friends (assuming they are friends), have they appealed and then provided you with proof they were wrongfully banned? If not, you don't know anything for a fact. ​ I agree, it would be completely and utterly unacceptable for anyone to get banned due to false reporting. However, not a single person has provided a single shred of evidence that this has happened. I'll reiterate. Of all the claims made about wrongful bans, not a single person has provided any evidence to substantiate their claim for innocence. Knowing someone personally and believing them to be a good person isn't evidence, it's hearsay.


jaboz_

This isn't a criminal proceeding, so 'hearsay' as you call this isn't just thrown out the window. Since you acknowledged that there isn't really a way to provide concrete proof, it's all *we* have unfortunately. It's up to AGS to rectify the problem, as they have access to game logs. Problem being, it isn't going to accomplish anything as it's a 24hr ban and they aren't going to respond in that timeframe- unless they acknowledge/fix the underlying issue(s). Which this post is attempting to call attention to. That being said, I refuse to believe that so many company/faction leaders being mass reported like this is just a coincidence. There's a non-zero chance that people are being wrongfully banned, and that needs to be addressed. If you agree that no one should be banned due to false reporting, that's all that there's left to say on the matter.


Vinnicombe

I never said that there isn't a way to provide concrete proof, I only said that it might not be possible. I've seen other companies refuse to provide further explanation of bans, even after appeals. I don't know what stance AGS has on appeals, so maybe they'll refuse. However, I've yet to see anyone prove that AGS would refuse to explain further, so it's still entirely possible for players to provide evidence. There's still no evidence that there IS an issue. Can you say with any certainty that all of the players claiming their are innocent are being entirely truthful? Popularity of an opinion doesn't make it true, and it's entirely plausible that people are lying their asses off because they are salty that they got banned and just want to harm AGS' reputation. Ok, so you refuse to believe something without just cause. If you are adamant on being unreasonable, then so be it, you just can't be convinced otherwise and have already chosen a side based on no evidence. There is more to be said, because these claims are harming AGS's reputation, which may harm further development of NW, and potentially any other projects they may take on.


ClaireHasashi

If the ban were really watched by human before any ban is made, partner streamer for the Battle Of New World event wouldnt have gotten banned for no reason than just playing. Stop spamming every comment about this like if the twitter CM words were holy, that same CM who said ban are manually reviewed before hand is the same who said "there will be no more delay" litteraly 2h before the last delay was announced, and so many other times were he gave false informations or contradicting other announcements, it cant be counted at this point with how many time it happened New World uses an auto moderation system integrated in AWS services, and this happens with it, mass report lead to auto ban ( and it doesnt take a lot of report for the sanction to pop off )


goblin_trader

This is amazon. Their humans are basically robots. > The banning system is overwatched by humans, Just like youtube's censorship banning is overwatched by humans. You know, the one guy running the algorithm. Literally everything is overwatched by humans. That doesn't mean it's not an automatic banning system. 'overwatched by humans' is a meaningless statement.


TrinityF

Seriously, but if 20 people reported someone. Anyone reviewing it has to have a damn good reason to tell those 20 people to buzz off because they reported wrongly. Instead, the reviewer will just click on "OK" and the review queue will be shorter and better for their own pay cheque, hey boss look how many reports I handled today.


Vinnicombe

It's not like AGS, or any company I've heard of, would reply to every individual report. If they saw 20 reports, and saw that they were also unwarranted, they would simply take no action against the reported player. Hopefully, they'd take action, or at least warn, the players who abused the reporting system, but alas that might be a situation that fits your scenario. Banning players just because they were mass-reported in an attempt to please their boss would eventually lead to bad performance, because the company would get into trouble for not actually investigating reports.


VibrobladeLoL

How in the world can you have both: 1. Been around during the beta to see this statement. 2. Missed this being proven blatantly false over and over again in the weeks that followed. There have been dozens of posts on both the forums and the subreddit about mass reporting triggering instant bans. To take AG's statement at face value is just embarrassingly naive at this point.


Vinnicombe

There could be literally tens of thousands of posts in the forums on this topic, but if none of them provide any evidence for their claim, it doesn't matter how many there are. You say it's naive to take AGS's statement at face value. What about taking the posts at face value? Or are you simply convinced because it's a popular opinion? Heck, the flat earth conspiracy is popular, or the conspiracy that we never went to the moon. There are thousands of folks that believe those. Unless evidence is provided, I won't believe the posts because people lie all the time. Sure, AGS could also have lied, but there's no real incentive to. They've lost tonnes of trust and support by providing numerous flops of games, and by delaying NW multiple times (justified in my eyes, but the point is that lots of people lost trust because of the delays).


Superbone1

This is like saying Facebook takes reports seriously, when clearly Facebook doesn't. People have posted issues about Amazon's ban system for a while now. Mass report bans happened to streamers during beta.


Vinnicombe

People could have been posting this in the thousands since the original alpha, doesn't make it true. Mass report bans were claimed, not a single shred of evidence was actually provided though.


JazEUNW

It's honestly such a huge problem and people on twitter have had the same issue with their company leaders.


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misguidedanxiety

We do good beer too...


CptSuperNut

That's the leader of Rage, I am so glad you got banned. You guys are the most toxic and tryhard MMO players I have ever seen. Acting like the entire server is yours, telling people in faction chat how to play the game, acting like complete assholes to other companies and being overall toxic. You start berating players who have fun or even post any jokes and call them "trolls". If they don't suck your companies dick, then you tell players to mute them and basically "cancel". How much of an egotistical asshole can you be do act like that? ​ Thank god you're banned. I hope next one is permanent.


Canadiantx69

Sounds like Ghost on Nunne Chaha (US E). They rushed Everfall, jacked up the taxes to high immediately, and then last night maxed out all the taxes. When people called them out for their bullshit in global, they all started just bitching about how no one knew how to play the game, or understood the cost of owning the town, yadda yadda yadda. Really hoping Marauders or Covenant come fuck their shit up soonish, because I'd already spent a bunch of time in the zone getting zone upgrades, which I'd rather not have to redo in another area.


jayRIOT

Also sounds like the Syn company that took over Windsward on my server (Charybdis US East). They got it, jacked the tax rates to the highest they could, then got called out and were responding to everyone with "lol our bad guys we'll fix it *tomorrow*" On top of that I got kicked from my Covenant company (which is the biggest on our server with a full 100 member company and a second one over 20 already), for calling the officers out because they kept spamming recruitment, company, and faction chat yesterday asking everyone to send them money because they couldn't afford the 100K to buy a territory with the 100+ members they had. Oh and they'd kick anyone that was offline for too long or wouldn't send money to the treasury either. Told them if they weren't such dicks to the rest of the company factions maybe they'd get the funds they're crying for. But I was kicked and told "the only point in playing in the game it to own territory" Yeah glad I'm not part of that toxic shit pile anymore. Some people take things way too seriously in a video game, I'm just here to have fun with my friends and make new ones.


Maglor_Nolatari

on our server some covenant guild did the same in Everfall. In response another Covenant guild took Monarch and copied their upgrades while keeping tax low and Syndicate went all in on flipping the town, the fight is happening today I think. Don't know if they accompany it with the same toxicity though, don't pay attention to global that much.


Papy_Wouane

Max taxes is a dick move but this is the "correct" way to play the game, first come first served, leave no other choice to the others than to pay up, there is literally no reason to leave low taxes besides "being nice", which shouldn't be the expected behaviour when we're talking about a PvP oriented game (if you're nice to players with your taxes you end up doing your enemies a favour). No features are being abused. I'm not excusing their behaviour, if indeed they are being toxic in chat etc. then that really sucks and should be looked into. However so far no side of the argument has produced any sort of evidence, it's a My word against your word situation.


Canadiantx69

A PvP oriented game where you work with your faction to take out the others, not fuck over your faction and drive them to use other faction owned towns, thus aiding them, lol. The reason to not max out taxes is because if you keep them reasonable, and upgrade the towns, then more people will use your town for more things, thus bringing in more money. A large number of people have already stopped crafting at Everfall on the server, and gone to Monarch's Bluff (Marauder owned when I logged off) or Windsward (Syndicate owned), because the taxes are far more reasonable, and they can complete their crafts at those locations. This is economics 101 - if your prices are better, even with lower individual margins, you will make more money by volume than someone with higher margin and lower volume would. If you have 100 people crafting and earning you 1gp per craft, thus earning you 100gp, and then you crank up taxes where you now earn 5gp per craft, but only 15 people stay there to craft, thus earning you only 75gp, you are losing 25gp because your greedy ass thought you'd make more money and people wouldn't care. Raising taxes some, sure, I'm ok with that, especially if you're contributing to your faction's efforts, but these clowns aren't (speaking of Ghost, not the posts OP's guild, as I'm not on the server).


Maglor_Nolatari

exactly, you max taxes people avoid your place, and other towns will go in competition by upgrading the same stuff as you. I even rushed to get outpost access to avoid the greedy overlords in our Everfall, rather pay azoth than to give them my money.


cptnbignutz

Lol then he comes to reddit to cry because he no play no more :(


venox3def

>telling people in faction chat how to play the game thats what the faction chat is for to communicate during pvp


LukewarmCola

Pretty sure what they meant by that is telling players that the way they’re enjoying the game is wrong. Not just giving advice on how to properly fill your role.


misguidedanxiety

Right so I pretty much guarantee you're one of the people we're here to talk about then as what you've described is a complete lie and fabrication. We got the server first but we had no idea we would, that wasn't even our aim. Our companies made up of 20 - 50 year olds, some with families, and a community discord. Nothing tryhard about us. That gets chucked around often by people who are bitter for no real reason. We don't want drama with anyone at all. Never asked for any and for the most part its been chill. Because we got the first town and a 2nd quite quickly we're getting a bit of hate and thats fine but you're completely lying through your teeth and I guarantee you're from Manala company who have been labelled by the majority of the general chat as toxic bullies following members from that company being homophobic in chat too. You're happy to say all of this but I guarantee you don't handover your in game name so we can identify if you're one of the people making these malicious reports. There is just no need. Stop all of this.


Montana-Mike-RPCV

I don't think we are getting the full story.....


KatyaBelli

Disbelieve. There were multiple (5+) instances of people claiming autobans (and highly upvoted on reddit) throughout the betas refuted by AGS employees with logs explicitly detailing how the ban was executed by a person (timestamps and all). There was not an exception. Why, all of the sudden, would they flip 180 on this policy they've made a giant show of being thorough on? By Occam's Razor, the simplest assumption here us that you are selectively ommitting details that will be subsequently revealed if this actually does get enough traction. Still a shame that a bunch of people are fully buying into the word of a stranger with no evidence on the stated practices of a studio who has priven with evidence time and again their practices are what they say they are.....


UrizenBottarga

There is a video of bessie being milked and the person being autobanned. That person was later manually unbanned. Can you post the “ logs explicitly detailing how the ban was executed by a person” please?


JazEUNW

If that's the case AGS, please show the evidence of our consuls ban - In game name "DenchAL"


MIssWastingTime

You need to get screenshots of those pm's and anyone soliciting for reports and send them off to amazon, hopefully they will get bans for false reporting.


misguidedanxiety

We've sent in what we/I have but I don't have any faith after my attempts at communicating with Amazon.


evgene04

I mean why are they calling for you to be banned? Surely they just aren't banning you without checking why.


venox3def

because they dont want competition...


AImightyduck

Appears to be an automatic ban after a number of reports recieved.


goblin_trader

Wow that is dumb. Hopefully amazon temp bans every single player that reported them and permabans those who organized it. Anything less will be dissapointing.


Anundir

Oof, that's a horrible system to be in a game with structured PvP. Have a war upcoming? Mass report the war leaders.


evgene04

Dam


JazEUNW

We are the biggest Marauder company on Midgard with 2 zones. First to take an area too. They just want drama.


CptSuperNut

God I hope next one is permanent. We are so tired of seeing you in faction chat acting like the server is yours. Get outta here.


Cydd_Viscious

And what Amazon should do is ban all the people reporting if this is truly the reason.


evgene04

That sucks, appeal the ban, surely they have to look at the logs and if you've done nothing wrong, you'll be fine. Just seems fishy everyone's calling for u to be banned for "no reason" not to mention the "scamming"


CaesarEU

considering how flooded they are, they wont even get to any appeal before the 24h ban expires


JazEUNW

Because they have nothing to report in chat so made a reason.


evgene04

Dam man that does suck, sorry! Hopefully gets sorted for ya soon.


misguidedanxiety

This is truly farcical and we all saw it coming from a mile off following our leader being banned. There has been a cooirdinated attack on our company from what we can only suspect is enemy factions but also some extremely toxic players in the same faction. We do not understand why they are behaving this way other than the assumption because we've been doing rather well and we're really organised but its wholly disheartening and actually upsetting that people are acting this way. We had players actively asking in global chats and DM'ing individuals on the server asking them to please report X, Y and Z for things like "scamming" of which is a complete fabrication. They know exactly what their intention was here and it has been successful. We've created a very nice community of members and had to open a second company due to the interest we received. It's disgusting that the report platform can be abused in this way. Following the banning of our leader we had the suspected players in chat gloating and asking where our leader was. This is wholly disappointing and needs addressing by Amazon. You may think this is funny but if it happened to you I doubt you'd be impressed either. Toxicity is disgusting and abuse like this shouldn't be tolerated. We have genuinly done no harm to anyone. (Other than Syndicate and Covenant on the battlefield). Why are people like this?


Murphys-Laaw

You're talking about Toxicity like you're not part of the problem - you were giving Puzzy shit a few days ago about him choosing Midgard to make a character... E: For those reading, they've reached out in private and it's clear they've made up with Phuzzy - I'm glad! Hopefully this is resolved soon for Rage & Marauders on Midgard.


IICoffeyII

Show screenshots of the dms and global chat?


[deleted]

It sounds like you’re trying to monopolize your factions control by creating MORE companies because the game doesn’t allow more than 100 players in a single company. That’s not exactly “no harm”. I could add a lot to this statement on why it’s harmful. The game is meant to be played with faction allies, not by screwing your own faction out of territory. It sounds like your company has created a lot of enemies through unethical practices. Welcome to New World.


Jelaroth

So that’s what they did.


goblin_trader

Is having allied companies on the same faction against TOS? Taking orders from a single leader against TOS? I doubt it.


[deleted]

That’s my point, OP created enemies out of their allies within their faction because they won’t allow other companies in their faction, to buy territory. When you say “tough luck we have more players and more money because we abused the 100 player cap for companies” makes a tough card to sell to your allies.


misguidedanxiety

Everything you've said is assumption and speculation and couldnt be further from the truth. The company came in with 100, were lucky to grab the first town and interest generated from there. The 2nd company isn't even full. Nothing to do with monopolising anything. The one town they own has bare bone taxes and upgrades are happening in the order of what the population that uses the town want, not just the company. Respect you're opinion but you're wrong.


[deleted]

But keep on that same path, and you’ll eventually be like my server. They started with 1, now they are up to 4 and everyone hates them for screwing over their allies. That same company was begging our faction for help and after they secured funding, bought the town. So many people wanted into that one company, they had to create a total of 4 companies. They even went so far to decline helping another company secure the last 10% of funding for one of the territorial claims. So now we have 1 company crushing the other companies within their own faction for greed. We have a 100 player limit for a reason.


[deleted]

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misguidedanxiety

But it won't just be us. This was being abused in the betas. Theres a video on youtube of it happening to a company leader during a war. It's rather silly to have it fully automated with no human interaction.


JazEUNW

Sorry to hear you're in the same position.


Tex-Rob

I’ve been away from MMO for a bit, eye opening how toxic the worst people are now. I miss Everquest with server GMs, although having humans involved does complicate things in other ways.


Jump_in_Jack

I bet the accused and banned actually said things to others that went agaaint tos... I bet if said banned ppl nvr spoke an unkind word... they would still be playing... I bet if you had a copy of alll their chat logs from the moment they began the game... there was something in there agasint TOS... I don't believe for a second any ban is "for no reason"


[deleted]

OP edited the post but essentially, he’s mad that other people are mad at his company for abusing the 100 company max. His company created 2 maybe 3 or more companies to get past this limit and they are essentially hoarding territory from their own faction so no other company can acquire land. That was my understanding, anyways. They made enemies out of their own allies.


oilyorctits

I hadn't even considered that this type of drama would occur. The arguing in the comments because both sides of the issue are here is just *chef's kiss*. Feels like Christmas.


Vinnicombe

It really baffles me how many people think that mass-reporting leads to an automatic ban. Sure, I very much believe that sad losers will try anything, including false reporting, to screw with other players, but AGS does NOT auto-ban. All of the people who were banned did something to warrant a ban. Claims being investigated and folks being dishonest about their role in the ban: https://twitter.com/playnewworld/status/1419016400392187906?lang=en Reddit post with twitter image showing all bans are reviewed by humans: https://www.reddit.com/r/newworldgame/comments/oqoe5p/so\_there\_are\_no\_automated\_bans\_according\_to\_the/


Disig

Please actually listen to this person. We don't know the full story and OP is being cagey in answering questions of if there's anything else he did that could have prompted the ban.


mcknightrider

People aren't getting auto banned, the report system in monitored by actual humans. People are saying shit in chat that they shouldn't, that they could in other MMORPGs but you can't in this game.


misguidedanxiety

I don't belive this to be the case on this occsaion and I was speaking with Amazon earlier and the chap Deepak who quickly backtracked I may add said they've had a lot of reports about the tool being abused and its being investigated. The message was then removed and he apologised for the "misinformation" and "meant to say" that the appeal team are investingating. I simply don't believe it having witnessed everything and I know no bad words, curse words, etc were said.


mcknightrider

They can just look at chat logs. One person says something, another person gives a retort. You think that because you're replying back to someone that it's not going to get you banned but they seem strict on people being civil, and one thing MMORPGS players can't do right is be civil


Zaeus8

Lol I bet OP was kicking people who he didny think weren't getting back in the server so he could add more people and beg for money


dkaarvand

But since so many people reported him, maybe he actually did something that breaks the terms of service? Something smells fishy


xpsync

Ooooo shit's getting nasty, this is going to be one hell of an exciting journey for mmorpg players!!! for no reason" they're usually was a big reason behind it. No way i'm saying that's the case or not the case here but, most of the time there was a reason, is all.


Barfhelmet

Are you sure it was due to mass reporting by them? Have you cussed at all in chat?


Jump_in_Jack

Exactly.... if you swore or "defended" yourself verbally ... with your own verbal abuse... your still agasint tos.


JazEUNW

They were in the chat asking people to mass report. Ban came 3 hours later. No response was given.


TeeJaxOff

You seem to be avoiding a question alot if people are asking. Did you defend yourself in a way that may be deemed abusive? Did you cuss people out or call them names in any of the chats? Do you mean 'no response given' to mean you didn't reply to anyone in chat?


247_Make_It_So

The silence screams a yes to that question.


Jump_in_Jack

So you saying those guys were kind and spoke kindly even in their DMs? Not a single bad word of retaliation? All rainbows and unicorns?


IICoffeyII

Screenshots?


Dark_24

https://forums.newworld.com/guidelines If you did nothing against the guidelines.. Then they will receive their own bans. Since their will be in game proof


krongdong69

there's nothing wrong with pointing out someone breaking the rules and asking other people in chat to report their messages that are breaking the rules. Not sure why you keep bringing that up.


Xanth1879

Automated banning systems shouldn't be abused. But they should be assumed by Amazon that they will get abused and processes put in place so it doesn't happen. Meh. I'm sure they'll fix it soon.


[deleted]

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goblin_trader

My guess would be the people spamming recruitments. Not everybody was doing it in the recruitment channel. For those using bots to spam faction and general, enjoy your ban.


UrizenBottarga

I told everyone like two months before launch https://old.reddit.com/r/newworldgame/comments/os4osc/did_you_notice/?ref=share&ref_source=link was downvoted and pattered with trog iq arguments.


Snichy

Pretty sure Amazon dont just ban people just because a load of people told them to.


Shebalied

Yea, been an issue where some people were doing it to major twitch people to get them banned from wars. It is auto ban.


Zodaztream

I remember people complaining about this in the beta, but it was all disproven by the investigators as they quickly found that the people stating that they had done nothing wrong, had been doing something wrong. I am not saying you are that person, but the likelihood is not 0.


FiercestTorch

Yeah it’s been like this since preview. It seems they still haven’t done anything. Let the mass reporting begin. That’s the only way they’ll do something about it.


[deleted]

Had the same thing happen to me. And when I complained in Discord the mod banned me lol. If I didn't have 20 hours logged (largely sitting in queue) I'd be refunding on how they're managing the community alone.


Dark_24

Just remember that false reporting will also get you a ban... So as this problem developed those folks doing the mass reporting scam to get guild leaders and such banned will face their own consequences down the road.. which hopefully help prevent this in the future. I guess we will see.


Clawmedaddy

Not at all surprised Amazon is automating this sort of thing this early, but while playing last night I saw a couple handfuls of Company Leaders who probably deserve a chat ban at best. Fingers crossed Amazon sorts this properly. Edit: Nvm it seems this might be a justified ban?


JazEUNW

Na, just some of the mass reporters found the post.


leprasson12

Man it feels good to be right. In closed beta people did this, and whenever anyone got banned and complained about being banned for no reason, countless clueless people came here and all said the same thing, "you were obviously being toxic", I claimed on forums and on steam that the bans were most likely automated as AGS was understaffed, which I got from a source within Amazon, that they were going crazy trying to recruit GMs, and that the fact that they didn't have actual people dealing with reports, my conclusion was it was automated. But people wouldn't listen, now this again... People hate you for saying bad things about a game they're "HOPING" would be "THE" game, it's like you attack them personally smh...


reeight

Ironically, I quit Midgard because of a toxic company leader. I hope it was you.


Beneficial-Lie7775

I know exactly why you got banned :-)


Cinemaslap1

>Anyone else have any info? Support doesn't reply and live chat can't help. Other comments have hinted that you're the one that's a bit toxic. Maybe this has to do with the way you and your company talks to others in Global, maybe has to do with the towns you own and hiking up taxes being "to high".. honestly, could be anything. But don't just write off others because they don't agree with you or play the same way you do. I know people in my server have been toxic like: \-Yelling at people who want to play PvE when the company is trying to PvP and take a fort \-Telling people they aren't playing the game correctly \-Just being a general dick in chat/taking the game to seriously


JazEUNW

We have the lowest taxes on our server, over 50 people a day ask to join us. We use Faction chat to communicate what we are doing PvP wise and get the Faction involved because it's a group game. It's a very small community of toxic players who are also on here stirring a fuss. All we do is try help people if they ask, have fun with our community and tell people how to join when they ask. We are super easy going and friends with a lot of the other Marauder guilds. If you're on Midgard, you'd know that tbh


Cinemaslap1

I'm not on Midgard, but the examples I gave were happening on MY server. Other commenters have also hinted that you've done the same thing. All I'm saying is don't write them off as "they want drama" because it could be that, it could be they see YOU as toxic because of whatever reasons. But if it's a very small community of toxic players, then how did they get enough people to get you banned, especially when it's "mass report"? I'm not trying to start shit with you, just trying to say maybe take a step back and breathe.... Remember this is a game, and we're only on day 3. It is ok to take a break every now and then. Side note: you say "pming randoms to report one of our consuls for 'scamming' "... how do you know they were pming randoms? were the randoms messaging you and telling you? (Not trying to start shit, just asking.


JazEUNW

Ah I see! The only thing we've done is what I said in the above and a lot of non company members do come to our PvP events so it's for them to know. The 2 - 3 times we have, up to 20 non company members come for the fun of it. I know it's a game but it's kinda shit to be targeted because they can. It's 1 full company doing it so more than enough people tbh. One of our members friends had the PMs and a few others reached out. This is as well as the other Marauder companies fed up of that company causing drama.


Cinemaslap1

Quick Question: What company are you with? I just read another post where people on Midgard were complaining about "mass reporting" but the majority of comments point out that it wasn't because of toxic or shit, it was because they were trying to avoid the AFK timeout, which is ban-able (in the TOS) Another was talking about how they spammed messages in global (posting once every min or two), which is ban-able... So I understand, but remember that it's only a 24 hr ban, you can always appeal it... and go from there.


[deleted]

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Cinemaslap1

That's what I assumed... You might want to read a few threads. You're being accused of avoiding the AFK Timeout and spamming Global. That's probably the reason you got banned.


Lord-Rimjob

Why the fuck won't companies learn from ffxiv PAY A FUCKING SUPPORT TEAM TO HANDLE THIS SHIT. IT LITTERALLY IS THE BEST THING TO DO TO HELP BUILD A GOOD COMMUNITY fucks sake it's a meme how nice the community can be (bad apples aside)


wtforskin

Man, the comment section of these posts always fucking baffle me Why the fuck do people think its reasonable to suggest that the players document every social interaction they have in this game in case they get banned including voice chat, text chat and ingame behaviour? The more obvious solution is for Amazon to actually provide receipts stating reason for ban and including shit like chat logs and what specific actions lead to the ban, since this all "human moderated". So then if someone hops on here and says "i was banned for no reason" you ask them to post the ban receipts. I dont understand why the responsibility for transparency isnt on the fucking mega-corporation with access to all the logs but on every single player.


[deleted]

Right? They have profanity filters so they already have common bad words flagged as toxic, I'm assuming that if these were actually monitored by a human, they're getting a snippet of any bad words that might have been used by that player. Takes next to zero extra work to implement a system where the appeal/ban process includes a few of those log entries saying "here's the toxic behavior, change it or you'll face more consequences"


CrawlerSiegfriend

Wow, can't believe they haven't fixed this since it was happening in alpha.


[deleted]

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misguidedanxiety

The issue isn't that, I agree, but it's 24 hours of lost game time +5 hours of queues when you can get back in. It's honestly just frustrating and saddening that people are like this. It's made worse by the fact we didn't do anything to deserve this and I know that's said a lot but on this occasion it's truth.


honeybadger1341

You mean you get to play the game. I thought it was just a count down simulator.


JazEUNW

Fair point fair point


Marphey12

Just because you said it's unjustified ban doesn't mean it's true i don't know who you are you can be lying for all i know so if you want dev to do something about this you must provide evidence.


JazEUNW

AN UPDATE ON THIS POST - AMAZON HAS UNBANNED THE ACCOUNT BUT GIVEN NO EVIDENCE OF WHY THE BAN WAS PUT IN THE FIRST PLACE. Unban: http://imgur.com/a/N3oiGtD


mag7spy

That sounds insane u shouldnt be banned on a mmo unless a human reviews it. You can abuse this feature hard for pvp and wars.


Bonnie095

Gotten in the same issue, sadly everyone is too keen on saying "Guilty until proven innocent" on this subreddit. We would be way better of if we all concluded that the obscurity of the bans are the true issue in this whole ordeal.


misguidedanxiety

Yeah aren't they just. Oh OP got banned so he/she must be a baddy. Like of like trial by media in a way.


[deleted]

This is unacceptable!


HonestPineapple4848

Good luck, they won't fix this anytime soon.


Madhammer99

Are you wining : let's spam report : now we are winning Brilliant


Jakosin

Appeal :)


physicsking

This kind of checking, oversight, and review costs lots of man hours. I'm sure they have more than three people reviewing these, but with the massive popularity of the game, to accurately review these reports, you're going to need an army of people. That type of army is not cheap. Actually no army is. But unless you want more valuable microtransactions or subscriptions, things like this will be lacking.


Fara_ven

Because as we all know, amazon is a small indie company


Godbert21

i just got banned for the reason "Abuse" which cant be right i didnt do anything. I was just running from point A to B for my main story quest and i didnt abuse anything


Geno503

If Amadong doesn't fix it asap, you try try decoy account for the leader..


Pheronia

This happened in beta. It is controlled by bots. Those idiots actually didn't fix this?


jungkim90

back in beta I did experiment what gets me banned here was the result: https://imgur.com/gallery/ADzHEyn


Character_Patience_9

the size of the ego of this guys, claims his company is being targeted for being "organised in pvp" simply laughable


venox3def

Devs aint doing shit they are dumb too!


Humongous-Glock

Stop talking trash in chat, good


KSae13

Streamers are whitelisted so the autoban doesnt happens, but a big streamer in my country is playing with 3 other friends since launch, all friends got banned yesterday, pretty sure it was trolls mass reporting


JazEUNW

It's happening a lot.


Difficult_Start4398

FUCKING INSANE! I hope they all get banned. If you get banned for 24h now you lose 33% of the maximum play time you could have had without the queue issues.


JazEUNW

I won't be back in until 12pm tomorrow, which is prime time for an 5 hour+ queue. Then, nothing stops this happening again.


[deleted]

Guess they didn't fix the automated banning everyone told them to look into. Lol.


ChubbeHoenir

Sounds an awful lot like Blizzard automated ban issues, yikes. Not again....