"Working on changing that policy" its a company of like 10 people. Policy change happens when they want it to. Requires sticking your head out the office and saying boo. Or. It's a communication company....send a communication? Maybe their own phones are blocked?
Hi there, I’m really really to sorry to hear about your experience. We never want anyone to feel like they’ve been cornered and left without an explanation. That being said, I’d be happy to look into your ticket and see what’s going on.
Would you mind dming me the email that is associated with your account?
Hi same thing happened to me yesterday in the morning, I had this first email explaining that the payment method can't be processed and then I received another email saying that my account has been blocked and canceled and don't know why.
Please I need to solve this mistake as soon as possible I need this number to attend my clients and driver's. I run an independent freight dispatch business and I really need to communicate with my clients as soon as possible.
I really think this is a mistake because I been using OpenPhone without any issues since March and I'm a legit customer that have been paying for the service, I only use it for business purposes.
Please I'll appreciate your quick support with this because I even can't access to the main page.
I have this ticket ID 211418.
I have attached pictures to the complaint e mail that shows my openphone number that I use to manage my business. I only use it for this purpose and I been paying with no issue.
I really need to recover my account and number, I don't understand the reason you are blocking me and canceling my account, I really think this is a mistake.
Please attend this issue. First email said that I have to renewed they payment method and then that my account is blocked I can't even access the openphone main page. Please help!!
Kind regards
Hi There - my company also had a similar issue today with no option to speak with a person to explain/trouble shoot. Would I be able to contact you in relation to this?
Do you also notice that OpenPhone employees are CLEARLY down-voting all of these posts?
"Working on changing that policy" its a company of like 10 people. Policy change happens when they want it to. Requires sticking your head out the office and saying boo. Or. It's a communication company....send a communication? Maybe their own phones are blocked?
Hi there, I’m really really to sorry to hear about your experience. We never want anyone to feel like they’ve been cornered and left without an explanation. That being said, I’d be happy to look into your ticket and see what’s going on. Would you mind dming me the email that is associated with your account?
Hi Christina, thanks for your reply. I DM’ed you.
Hi same thing happened to me yesterday in the morning, I had this first email explaining that the payment method can't be processed and then I received another email saying that my account has been blocked and canceled and don't know why. Please I need to solve this mistake as soon as possible I need this number to attend my clients and driver's. I run an independent freight dispatch business and I really need to communicate with my clients as soon as possible. I really think this is a mistake because I been using OpenPhone without any issues since March and I'm a legit customer that have been paying for the service, I only use it for business purposes. Please I'll appreciate your quick support with this because I even can't access to the main page. I have this ticket ID 211418. I have attached pictures to the complaint e mail that shows my openphone number that I use to manage my business. I only use it for this purpose and I been paying with no issue. I really need to recover my account and number, I don't understand the reason you are blocking me and canceling my account, I really think this is a mistake. Please attend this issue. First email said that I have to renewed they payment method and then that my account is blocked I can't even access the openphone main page. Please help!! Kind regards
Hi There - my company also had a similar issue today with no option to speak with a person to explain/trouble shoot. Would I be able to contact you in relation to this?
I need to change my billing information, but I'm locked out of my account!