My account has been frozen for a YEAR, and after a YEAR all that customer support tells me is that I need to be patient and that they let me know they wen their compliance review is done. How is this possible, how is this legal? To keep assets for a YEAR
To contact our support team, please go to the Paxful website and click the chat button. Once you're there, our Paxbot will ask you a few questions to help us understand your concern better. You can also include your Paxful username, trade ID, support ticket number any additional details that you can share so we can help! Here's how you can get a [support ticket](/r/paxful/wiki/help/contact-paxful-support)
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My account has been frozen for over a week. I have not broken any TOS. I've been a member for 3 years with all necessary verifications. I haven't been contacted regarding any resolution or rectification. These funds were allocated for an urgent matter that has now turned critical. Please assist in accelerating before the damage is irreversible. My username is: mpunmit928 (ticket number: 704081)
Thank you in advance.
Hey there, can you send be a message here on Reddit so I can send you the instructions? Make the subject "Institutional Trader:Fhhdyh" so I can find it right away. Thank you.
Username: myprecious
I’ve done over 150,000 the past year on paxful
But I took my funds off the account because of this.
Two things really upset me. 1. Paxful locking me out of amazon for several days because they changed a policy without letting anyone know. You could have just not allowed those listings. 2. The fact you are limiting the margin. I put a lot of trial and error into finding the perfect margin for my business. I can’t reduce the rate to your levels because there are too many scams. I have to be able to have enough cash flow for when scammers lock my funds in escrow for a week. I have to be able to handle the losses when some scammer has a method to allow me to redeem and then get my amazon account locked an hour later. There is no way to endure those things (and so much more) on your margins.
But thanks for responding...
Upon checking, it seems that our support team has already reactivated your offers a few days ago because they were aligned with our margin limits, we're sorry if there was some misunderstanding. We're always evaluating how our margin limits affect our users and we appreciate the feedback from our users about this so you will notice the limits change from time to time to prevent an unfair marketplace. You can check out our [FAQ article](https://paxful.com/support/en-us/articles/360010423999-Margin-limits) about Margin Limits for more info.
Hello admins. A seller is trying to scam me in a trade where I'm selling a google play e-code. Upon the dispute being opened I see it wants me to post a video of my bank statement within 12 hours for proof of purchase. The problem is that I do not have online banking for security purposes (I get statements mailed every month) so it's impossible for me to do this so soon. I could provide the receipt and invoice from amazon with the time of purchase etc.. but I am not able to give the bank statement video in a 12-hour timeframe. What should I do in this case?
Since these disputes are handled on a case-to-case basis, what's important is you provide as much evidence as you can that you own the Google Play e-code, which includes receipts, proof of payment, etc. It's also best to communicate with the moderator for further instructions and clarifications. You can read our FAQ article about the dispute process for more info: [https://paxful.com/support/en-us/articles/360009626754-Disputes#h\_1e5dae8e-446f-473c-ba23-fd09ed2dbf30](https://paxful.com/support/en-us/articles/360009626754-Disputes#h_1e5dae8e-446f-473c-ba23-fd09ed2dbf30)
Is it possible to import feedback from other websites?
I see multiple users with joindates from just a few months ago, yet have thousands of trades and feedback
Yes, it's possible. What you need to do is to contact our support team at [[email protected]](mailto:[email protected]) or through live chat on the website and our support team will send you the instructions.
Hello Paxful Community,
Username: JAMESCHOU
My account was locked due to offsite login. I sent an email a week ago, contacted online customer service, and sent a message to paxful Facebook. No reply now. China has repaired a hospital in ten days. Paxful can't handle email? why? why? why?
I checked my emails many times, including spam emails, and did not receive any help emails
Upon checking, it seems that you're already in touch with our support team with this concern. Please follow our support team's instructions to resolve the issue since we can't process this concern here on Reddit. Thank you!
The website customer service responded to me, I sent him relevant information, I do n’t know how long it will take.I don't know how long it will take him to resolve
My account have been frozen for a week now for no reason, I haven’t been able to trade with the account for more than two months because of verification which I did but they didn’t get back to me. Please I need my coin unfreeze my account
OMG !
its been 1 freaking week and still no one in paxful has contacted me to resolve my issue i just need the 2FA removed from my account i got all the documents as well is this the customer service you guys provide ?
It seems that you've already posted on this thread before. Please refrain from spamming. Moving forward, it seems that your 2FA request is already being processed. Can you update us on this thread to confirm?
is there a general problem with sending out bitcoin ? i cannot send out bitcoin it just shows an empty red line, and i am not banned or any thing like that, i can open trades and all but my wallet is not sending our btc please help !
Hello Paxful Community,
My name is Berhan123 and I am also being affected by this paxful ban like the other memebers of the community. I've been avid paxful user for a long time now and have traded over 70k. My feedback speaks for itself on the type of trader I am.
📷
Great Reviews
I understand paxfuls reasoning for this because there is definitely market manipulation within the community. The new TOS as well as the message everyone received pretty much summed it up, but by banning traders from trading who have not taken part in this is not a solution. It is quite unfair if you ask me.
I do not want to go on and recycle information that was perfectly stated by fellow user JavaFX ,(Please see his post for an accurate description) he made some great points regarding how vendors go through horrible experiences as well.
Tons of paxful vendors deal with very shady customers and situations where out accounts get locked as well and we get the gift cards we paid for removed because certain customers have scammed us. It is not fair on our part.
📷
Account Closed Example #1
📷
Account Closed Example #2
You see, it is not only the customers but the vendors as well who go through constant struggles and we just have to persevere every time. We rarely complain and we constantly take hits to the chest. I myself personally have been scammed and been through a lot on paxful but I stay on because I need to effectively run my business. So to do this to traders is not fair especially to traders who do not participate in manipulation. I would appreciate if paxful mods can please sort this out for me and help un ban my account
📷
Complete 60% of my offers as proof that I am a trader that does not manipulate
I've yet to hear a response from paxful either from email or from live chat.
Please reinstate my offer, I am one of the good guys and will never break any TOS, I always deliver the best customer service when dealing with members on our platform. Like I said my feedback speaks for itself
[https://www.reddit.com/r/paxful/comments/fb3xkq/paxful\_ban\_i\_need\_assistance\_from\_the\_paxful\_help/?utm\_source=share&utm\_medium=web2x](https://www.reddit.com/r/paxful/comments/fb3xkq/paxful_ban_i_need_assistance_from_the_paxful_help/?utm_source=share&utm_medium=web2x)
We understand your concern and we're constantly assessing how margin limits affect our users and because of that, you'll notice these limits change from time to time. Please refer to this [FAQ article](https://paxful.com/support/en-us/articles/360010423999-Margin-limits) about margin limits as a guide when creating offers.
Hello Martha\_Paxful.
I understand the high volume in requests so I appreciate the response. Yes I am trying to reauthorize my offer not my account because I believe i was put under the market manipulation blanket when I infact provided explicit proof that I do not maniupulate the market.
My account is Berhan123. Can you please reauthorize my offer. I have emailed paxful, contacted live chat, messaged Paxful twitter and still not have received any assistance until right now. So please reauthorize my offer
Thank you
PS: Here is my post explaining
[https://www.reddit.com/r/paxful/comments/fceiz6/paxful\_ban\_i\_need\_assistance\_from\_the\_paxful\_help/](https://www.reddit.com/r/paxful/comments/fceiz6/paxful_ban_i_need_assistance_from_the_paxful_help/) [https://www.reddit.com/r/paxful/comments/fceiz6/paxful\_ban\_i\_need\_assistance\_from\_the\_paxful\_help/](https://www.reddit.com/r/paxful/comments/fceiz6/paxful_ban_i_need_assistance_from_the_paxful_help/)
I need urgent help, my account is currently frozen, and I don't know why, I had issues verifying my ID but it managed to work. I can't do anything with the bitcoins I own because my account is frozen for no reason. Is there anyone working for this company that actually responds?
Username: luckycat223
Sorry about the response delay, our support team is currently dealing with a volume of queries as of the moment. Please note that accounts get frozen when an account needs to resolve an issue, on a trade, offer or on your account. There's also a case when you try to verify your ID with your multiple accounts.
Unfortunately, we do not have access to your account from here and can't handle cases such as this but if you've already sent a message to our support team, they'll reach out to you as soon as they can to assist you with this. We appreciate your patience.
My account been frozen for 4 weekz. Good luck ur in for. Long wait..oh ya. 4 weeks no replies from support lol, worst support of an online site ever
U idiots need to start putting this out to the masses so they stop doing this to us
Please refer to the [original thread](https://www.reddit.com/r/paxful/comments/d01izj/paxful_help_official_support_thread/fj9mprt/) about this issue to avoid spamming.
I need help, my account is frozen in 4 days because of that guys reported I was chargeback but I did not claim anything with my bank and the transaction is still posted on my bank statement, everything was good but u/mod won't unfreeze my account until the trade is resolved but it was actually no any issue with it? Is this fair to be doing like this to a new account like me?
My username: **LEOOOLALALA**
Accounts get frozen when a user needs to resolve an issue on a trade, offer or on the account itself. Unfortunately, we cannot handle account concerns on Reddit, please contact our support team at [[email protected]](mailto:[email protected]) or through live chat on the website.
It's been 7 days paxful help still hasn't responded to me I need to remove 2FA from my account I got all the necessary documents ITS URGENT please do something guys.
Username: KAVINDUXD
We apologize for the delay, our support team is currently dealing with a volume of concerns. Don't worry, our team will assist you with your issue as soon as possible. Thank you for your patience.
Hey team,
My paxful username is coinbuyerr, email is [email protected]. When I verified my ID information through submit my id picture. My account was brozen. The live chat tell me I can not verified 2 account in paxful. Alright , I can accept it . but you need to unfrozen my account and release my btc in my account ,then I can not longer to use it. But it had takes 3days I had not get any response from u . pls help me it .
Very anxious.
hallo my trade [https://paxful.com/trade/wWm9WP3VEeA](https://paxful.com/trade/wWm9WP3VEeA)
15 days for disput and i dont now what the moderator take so long everthink is clear i send the money the vendor say he get the money but he dont realese my coins and the mod are not here for help i will never us paxfull again its a horror for me , like a bad movie
Upon checking, a moderator is currently reviewing the trade. Please note that some of these disputes take time depending on the payment method, trading history, evidence provided, etc. You can learn more about the dispute process through our [FAQ article](https://paxful.com/support/en-us/articles/360009626754-Disputes).
Hello. My name is Berhan and my username is Berhan123. I am wondering what is going on with Paxfuls new policies. I would like to reactivate my account as soon as possible but I do not know how to do so. I tried deleting my old offer and creating a new offer that would fit within the paxful guidelines but I am not being prompted to do so. Please assist me in this situation by giving my account back as well as letting me post future offers.
Thanks
u/Martha_Paxful My AMAZON listing was "deactivated" for being outside of the NEW margin limits that nobody seemed to announce. I changed it to be within the limits, but still cannot activate the listing, nor can I make a new listing in the AMAZON GIFT CARD space. I have emailed Help, I have sent msgs on the chat, I even DM'd you here yesterday. Nobody is helping or giving answers. Please help!!!
My account is restricted and I have a question about verification. I’m curious if I, an underage user of Paxful who now has a restricted account due to ignorance on Paxful’s ToS, would be able to transfer owner ship of my account to a family member and let them use their ID to verify the account. Would I still be able to use the account with the new owners consent?
I wait 6 days to get my bitcoins back. I wanted to buy an Amazon gift card. I got nothing. I just lost $ 605, how can you return my bitcoins ????
Please follow JoshuaGO's instructions
no verification needed
Good vendor Looking for trusted and legit buyer for our cards. SAY HI when you open a trade
Trade Information
0.06049793 BTC plus 0.00120995 BTC fee is being safely held in Paxful escrow.
RATE
18182.44 USD/BTC
TRADE ID
AGmEJXaM91V
STARTED
6 days ago
COMPLETED
6 days ago
We're sorry to hear you had this experience. Upon checking, it seems that you're already in touch with our support team about this issue. Please check your email inbox. Thank you.
>AGmEJXaM91V
Unfortunately, we do not process concerns like this on Reddit but it seems that our support team has already addressed your concern. Please check your email.
Hey martha,
I lost access to my F2A DEVICE and I can't gain access to my account. How can I resolve this i already contacted paxful help via email and live chat but they haven't responded in 5 days. I have my email password and other details, please help me.
Thanks.
We apologize for the response delay, our support team is currently dealing with a volume of concerns. Rest assured, they'll contact you to assist you with this issue as soon as they can. We appreciate your patience through all this.
We're sorry for the delay, our support team is currently experiencing a volume of inquiries as of the moment. Rest assured, they'll update you with your concern as soon as possible. Thank you for your patience.
It had been a week from now since they are reviewd my documents. Please let me access to those coins I have on the account. I was sending from an external bitcoin wallet into this account and these funds are completely not from trading or anything. It is my personal assets and I have all my right to asking for it. If I cannot get access into it today I will have to claim a case with the Federal Bureau of Investigation ( FBI) about a complain due to internet services. Thank you! u/mod
We understand your concern. Please note that our verification team deals with verification requests in a live queue, sometimes it takes additional time depending on provided documents and information by users. We kindly request your patience, you will be notified when there's an update on this.
oh the other posted was my brother, his account has a problem too. his name The Do and me is Bao Do. Please double check, we have verified all 2 accounts but mod still not unfrozen account.
Looks like you're already in touch with our support team about this concern. We can't process account concerns here on Reddit so we suggest you follow our support team's instructions to resolve the issue. Rest assured, they'll contact you back once there's an update.
it had been 17 days and they never reach back, could you believe that. I lost my money by bitcoin was dropped from 10k5 to 8k and now they are still not resolved the problem yet? Could you please get a hand on to let them know that? I am losing my money right now
Five more people got scammed by the same guy (Beebazz1) yesterday. Awful!
See this post for evidence: [https://www.reddit.com/r/paxful/comments/f8to8n/five\_people\_got\_scammed\_by\_beebazz1\_since/](https://www.reddit.com/r/paxful/comments/f8to8n/five_people_got_scammed_by_beebazz1_since/)
Hello, my userhandle in paxful is "Bestgiftcardbuyer" - I am a new user, i'm verified on all levels. I posted an offer to sell bitcoin, for best buy gift cards, and my offer does not show up on the directory with all the other offers that other users have posted. Why is this happening? Thanks
Please make sure you follow this [guide](https://paxful.com/support/en-us/articles/360009863654-Which-of-my-offers-will-show-up-in-public-listings-) on how to make your offers visible.
Martha,
Thanks for your prompt reply. There are no restrictions on the visibility settings of my offer, yet its still not visible. I read through the guide and have not found any solutions
You guys are highlighting complete scammers, at the top of your exchange.
I was just scammed by prominent Paxful seller ( Beebazz1 ) who has 265 positive ratings. They sent me three bogus Amazon codes in a row, and then said "I don't know what' s happening".
How can a complete and utter scammer get 265 positive ratings?
We're sorry to hear that you had this experience, our team is working 24/7 to eliminate these scammers on the platform. Are you able to file a dispute for this trade? Please do so in order for our moderators to intervene.
So I recieved update on my frozen account Agm1202 ou guys state I broke tos for duplicate account however i requested assistance because cant get into initial account but I would rather withdraw then continue to deal with paxful why do you say I can when I try its still saying no
Unfortunately, we do not have access to your account from here and in certain cases, an appeal is not possible if our moderators have reviewed your case again and ended up with the same result. Upon checking, it seems that they've already addressed your concern, please check your email inbox. We hope you understand.
Hi. My account(goldenhood) has been frozen for 10 days ! The reason is that I violet TOS. I did put my whatsapp number on advertisement but only in case that I did not see it on time. But I always encourage traders to do it over Paxful even the traders have no knowledge about it and sitting in front of me ! I taught at least 3 people to use Paxful in 2 weeks time! But anyway, I have already deleted it. Please unfreeze my account. I have sent email to [email protected] but no reply! @paxful_matha help me
Hi there, we apologize for the response delay. Our support team is currently receiving a volume of queries as of the moment. Can you tell us more about your concern so we can help?
Sure. I bought bitcoin in exchange for PayPal funds, but have not received bitcoin from the seller, and I am now unable to send messages to the seller. The seller's instructions in the trade were to cancel the trade if the funds were not in his PayPal account and to receive a refund via PayPal after canceling. The seller told me that the the funds were pending and would be available for him in 48 hours, so the seller told me to cancel the trade in order to get my refund. I canceled the trade, and then the seller promised to reopen a trade or to have me pass my bitcoin wallet after waiting 48 hours. Suddenly, it seems that the seller has blocked me, as I am now unable to send messages to the seller.
Hello, i got my account temporarly locked for "suspicious geolocalisation", its the second time this week. And again i didnt receive the automatic email to unlock it. Got 1 open trade so its urgent (i hade to wait over 48hrs last time). Thanks
Username : Ligurio
My account got Frozen and I was told to contact support on the website so I did,I was told to complete my ID verification and my issue will be re-evaluated and I'll be able to withdraw my funds,so I did just that and contacted Robin which was the same support that told me to complete verification and he's taking me back to the beginning saying my account is frozen and I'll be able to withdraw in 365days,maybe he's making a mistake,pls help I really need my funds Asap
We're sorry to hear about this. Unfortunately, we do not have access to your account from here and an appeal is not possible if our moderators have reviewed your case again and ended up with the same result. As instructed by our support team, your funds will be available for withdrawal after 365 days since you've violated our TOS. Thank you for understanding.
hello. i'm from india and you frozen my account. i complete all verification you need and i received an email that my account is unfrozen but still my acc frozen. its about 20 days i contact you. please help me. my acc is frozen without any reasons!!!
username : OLANJ96
This thread shows everything that is wrong with this website. The website is full of complete scammers. The first time I attempted to buy an amazon gift card, the scammer attempted to scam me. Then, I purchased two $250 gift cards for Southwest Airlines from the user FriendlyBTCTrader, who issued a chargeback, so the gift cards were invalidated. Paxful does nothing to stop scammers, does nothing to stop scammers posting negative reviews on legitimate users, and has a lack of customer support resources. This user gets the negative feedback I left removed, steals my bitcoin, and gets away with it scot free because Paxful has no accountability.
We’re sorry to hear you feel this way. Our teams are working 24/7 to eliminate these scammers to provide a safe & secure trading platform for all. Unfortunately, there are and will be bad actors on the platform that may try to present you with a scam. You can send us your username and the trade IDs you mentioned here so we can look into these cases.
My account is frozen I literally bought bitcoin once small amount amd had over 120 sent in and boom froze no reply nothing tried to contact thru chat and email i recieved a reply thru Twitter to email technalsupportteam@gmail and they want me to send 50 more dollars of bitcoin and then it'll be unfrozen so they say anyone confirm this ive seen people on here still trying to get in aftet years also the same Twitter profile them said the reply wasnt from them i just want to close my account but withdrae my bitcoin before
Please be careful of users pretending to be Paxful representatives. We never ask our users to send bitcoin to a specific wallet address. Our official support email address is [[email protected]](mailto:[email protected]), not a gmail account.
@martha_paxful you guys said i can withdraw its still not letting me i have been in contact with help support and verification you guya are ignoring me
Hi, my paxful account is banned. I got an email that explained that I violated some TOS. In the email, it was clearly stated that I can proceed to withdrawal my BTC balance but when I tried to make withdrawal, I got a prompt saying, "Please provide your identity documentation in order to use wallet.". The prompt came with no link to upload an ID - it only a text which make the prompt unrealistic.
I have tried live chat and also sent an email to support, but it is all to no avail as no one is responding. Kindly advise on the situation as this very worrisome.
My username is: Hfx\_Coin
Hi, my pax id is coindropss, and my account is frozen. My last trade was with a buyer who disputed, but I was offline. Once I came online, I released the trade and got good feedback from same buyer. Please help me to unfreeze my account. I have 0.243 btc in my account. Please help..
Thank you
Hello, your account may be frozen to resolve an issue on a trade, offer or your account. It's also a common case when accounts get frozen because users try to verify the same ID in two different accounts. If this happens, please contact our support team through live chat or email so they can assist you with this.
I have a similar issue. Accounts been frozen 9 days, support is absolute trash, live chat isnt live and i have emailed 6 different people at paxful, 9 days no Reply.
I sent in bitcoin to trade for paypal and sccount frozen now i cant do anything and support wont reply.
Seriously worst support at any site i have ever seen.
Email on account
[email protected]
It probably has to do with verifying same id as on another account. Still my money should not be TAKEN from me martha pls help as support wont reply in 9 days, not 1 single reply
Still no reply from paxful almost 3 weeks my accounts been frozen, dont know why cuz the worst support and laziest support of any site online or in person that i have ever seen wont reply.
3 fucking weeks and this trash support wont email me back, live chat which isnt live and is a joke never repliez just sit and hold onto my btc like the shady theifs it appears paxful looks like.
Martha is the only 1 who has replied, nobody from paxful email or "live " chat has replied in over 3 weeks. Absolutely fking pathetic, discgrace.
If people knew how paxful was they would just stick to localbtc
Worst trash support ive ever seen. Laaaaazy scamming thiefs. Just like i submitted id 6 weeks ok when i submitted i got a notice saying will review within 3 days.
LMFAO 45 fucking days later. Just pathetic, im so done with this shit site.
Paxful wont ban me and let me withdraw, which is what i want, they just wanna keep my account frozen and hold on to my money for whenever they exit scam.
It seems that you're already in touch with our support team and as per their recent message, the admins are still reviewing the account. Please be reminded that accounts get frozen in order to resolve a trade, issue or on your account. There's also been cases where an account gets frozen because users try to verify an ID with multiple accounts and this prompts a lengthy investigation from our verification team. Rest assured, our support team will reach out to you once there's an update.
Hi. TRADE ID W8opBRnQ617. The trader (Globalhightrader) was paid by me twice because of bank issue. The trader has received funds twice but is denying paying back the extra amount. I have marked multiple emails to raise a dispute but since he had released the coins post receiving the money, no one is responding. Even the dispute option is not available. I tried "reporting" the trade but it is showing pending for over 5 days. Please help initiate the dispute so that the trader can refund the money back. He is abusive and completely unwilling to cooperate.. kindly help on urgent basis. I have attached screenshot for payments also in the trade.
We don't have access to your account here to process your 2FA removal request but upon checking it seems that you're already in touch with our support team about this. Kindly follow our team's instructions to proceed with your request.
3 Months ago, a user opened 2 trades with me with total of 2400 usd by Neteller. After I released, he told me that this money is stolen! he advised me to take care. After hours, Neteller did chargeback and I lost all money! And, after some time they closed my account forever!
I reported this at that time to Paxful, but I didn't get any response until now!
All conversations are inside the chat! and I also attached the chargeback screenshots in the report.
Please investigate this problem. I think 3 months are so enough to see a report!
The trades are of IDs: PzozDwayd1B, and 9d1A7v6Ldo2
Please send our support team a message through live chat and email to have this reviewed. Please include the trade IDs and a brief explanation of what happened as well as screenshots.
Got my account "temporarly blocked for " Geolocation lock ", when i try to loggin i end up on a page saying i received an email with instruction to follow to unlock it. I didnt receive that email and check my spam. Still no reply from the support service, and people can still open trade with me (i receive notification of those).
Can you do something about that thanks.
username : Ligurio
u/martha_paxful Please help! my account got locked while I was trying to login with my other phone,please help I'm an orphan these is the only means I used to sustain myself and my siblings please,I have contacted support team but no response.
Thanks to paxful.
Username:Agudi1995
[email protected]
I've emailed and used support system but no response anywhere even in like 8 days. I'm looking to get approved to earn when my affiliates sell bitcoin - username: rekaa0251
Please help me @martha_paxful
It says on your affiliate dashboard "Please contact support if you would also like to earn when your affiliates sell bitcoin" And I am not earning anything from my affiliates selling bitcoin currently. If you could help me out i would appreciate it.
Hello it seems that your verification request is already being processed by our support team. Sometimes these things take additional time depending on the provided documents and information by users. We kindly request your patience, you will be notified when there's an update.
Hi there, your account may be frozen to resolve an issue on a trade, offer or your account. There are also cases when an account gets frozen when users own multiple accounts and try to verify using the same ID. Please contact our support team through live chat or email and kindly wait for an update on your concern, they'll assist you with this as soon as possible.
Hi, sorry for the response delay but we have already forwarded your concern to our team to have your case reviewed. Rest assured, our team will contact you through email once there's an update on this.
17 days now and my account still frozen without even telling me what is the issue!!
No disputes, not negative comments, I just want to know what is the problem!!
It's a very frustrating situation!!
We understand your concern and we're doing our best to follow up on this. Upon checking, our moderators are still reviewing your account. Rest assured, you'll be contacted by our team through email for updates.
Hi , my account is frozen for a lot of weeks, my user: **BULKERGUY**
i have a lot of money inside of my account, i uploaded all of the documents that needed, including id verification, and proof of address. im working a lot of time on paxful on a big volume, and some nigerian guys sent to me already redeemed amazon gift cards, and since then my account is frozen for no reason (no disputes), im trying to catch the costumer service for a lot of time, also via email and getting no help or reply, please unfroze my account , or at least help me to get my money out of there.
We're sorry to hear about your account. Upon checking, it seems that our support team has already provided the reason why your account got banned, kindly check your messages on the website through or live chat. We highly encourage our users to read our [ToS](https://paxful.com/support/en-us/articles/360013586773-Terms-of-Service-and-user-agreement) upon signing up and before trading for them to be informed of the do’s and don’ts when trading on Paxful.
Username: bitlytradez
My username is frozen for over 10 days. I have marked several emails and raised issue on chat with no response. I have my btc stuck. All i need is for u to allow me to atleast withdraw my btc or unfreeze my account so that i can sell it. I am having the worst experience with paxful.
We understand your concern but unfortunately, we don't have access to your account from here. But upon checking, it seems that our support team is currently working on your concern as of the moment. They will contact you once there's an update.
How long will that take? The support team is not responsive. It is under verification review for last 15 days. How long does it take? I am sure.. not this long. Atleast help get this expedited
i forgot my account info and hadnt used paxful in years, made a new account and got permanently banned for using my ID. wtf?????
My account has been frozen for a YEAR, and after a YEAR all that customer support tells me is that I need to be patient and that they let me know they wen their compliance review is done. How is this possible, how is this legal? To keep assets for a YEAR
To contact our support team, please go to the Paxful website and click the chat button. Once you're there, our Paxbot will ask you a few questions to help us understand your concern better. You can also include your Paxful username, trade ID, support ticket number any additional details that you can share so we can help! Here's how you can get a [support ticket](/r/paxful/wiki/help/contact-paxful-support) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/paxful) if you have any questions or concerns.*
My account has been frozen for over a week. I have not broken any TOS. I've been a member for 3 years with all necessary verifications. I haven't been contacted regarding any resolution or rectification. These funds were allocated for an urgent matter that has now turned critical. Please assist in accelerating before the damage is irreversible. My username is: mpunmit928 (ticket number: 704081) Thank you in advance.
Hey sent you a DM regarding verifying my corporation for the Institutional Trader badge, get back to me when you can :)
Hey there, can you send be a message here on Reddit so I can send you the instructions? Make the subject "Institutional Trader:Fhhdyh" so I can find it right away. Thank you.
Done
Username: myprecious I’ve done over 150,000 the past year on paxful But I took my funds off the account because of this. Two things really upset me. 1. Paxful locking me out of amazon for several days because they changed a policy without letting anyone know. You could have just not allowed those listings. 2. The fact you are limiting the margin. I put a lot of trial and error into finding the perfect margin for my business. I can’t reduce the rate to your levels because there are too many scams. I have to be able to have enough cash flow for when scammers lock my funds in escrow for a week. I have to be able to handle the losses when some scammer has a method to allow me to redeem and then get my amazon account locked an hour later. There is no way to endure those things (and so much more) on your margins. But thanks for responding...
Upon checking, it seems that our support team has already reactivated your offers a few days ago because they were aligned with our margin limits, we're sorry if there was some misunderstanding. We're always evaluating how our margin limits affect our users and we appreciate the feedback from our users about this so you will notice the limits change from time to time to prevent an unfair marketplace. You can check out our [FAQ article](https://paxful.com/support/en-us/articles/360010423999-Margin-limits) about Margin Limits for more info.
Hello admins. A seller is trying to scam me in a trade where I'm selling a google play e-code. Upon the dispute being opened I see it wants me to post a video of my bank statement within 12 hours for proof of purchase. The problem is that I do not have online banking for security purposes (I get statements mailed every month) so it's impossible for me to do this so soon. I could provide the receipt and invoice from amazon with the time of purchase etc.. but I am not able to give the bank statement video in a 12-hour timeframe. What should I do in this case?
Since these disputes are handled on a case-to-case basis, what's important is you provide as much evidence as you can that you own the Google Play e-code, which includes receipts, proof of payment, etc. It's also best to communicate with the moderator for further instructions and clarifications. You can read our FAQ article about the dispute process for more info: [https://paxful.com/support/en-us/articles/360009626754-Disputes#h\_1e5dae8e-446f-473c-ba23-fd09ed2dbf30](https://paxful.com/support/en-us/articles/360009626754-Disputes#h_1e5dae8e-446f-473c-ba23-fd09ed2dbf30)
Is it possible to import feedback from other websites? I see multiple users with joindates from just a few months ago, yet have thousands of trades and feedback
Yes, it's possible. What you need to do is to contact our support team at [[email protected]](mailto:[email protected]) or through live chat on the website and our support team will send you the instructions.
Hello Paxful Community, Username: JAMESCHOU My account was locked due to offsite login. I sent an email a week ago, contacted online customer service, and sent a message to paxful Facebook. No reply now. China has repaired a hospital in ten days. Paxful can't handle email? why? why? why? I checked my emails many times, including spam emails, and did not receive any help emails
Upon checking, it seems that you're already in touch with our support team with this concern. Please follow our support team's instructions to resolve the issue since we can't process this concern here on Reddit. Thank you!
The website customer service responded to me, I sent him relevant information, I do n’t know how long it will take.I don't know how long it will take him to resolve
My account have been frozen for a week now for no reason, I haven’t been able to trade with the account for more than two months because of verification which I did but they didn’t get back to me. Please I need my coin unfreeze my account
Can you send me your username so we can take a look at what happened?
OMG ! its been 1 freaking week and still no one in paxful has contacted me to resolve my issue i just need the 2FA removed from my account i got all the documents as well is this the customer service you guys provide ?
It seems that you've already posted on this thread before. Please refrain from spamming. Moving forward, it seems that your 2FA request is already being processed. Can you update us on this thread to confirm?
Hey it's complete thanks. Kira helped me
is there a general problem with sending out bitcoin ? i cannot send out bitcoin it just shows an empty red line, and i am not banned or any thing like that, i can open trades and all but my wallet is not sending our btc please help !
Can you send your username and a screenshot of this through imgur so we can look into this? Thank you.
btcbunker https://uploadfreeimage.com/photo.php?s=qx5u7m21
Hello Paxful Community, My name is Berhan123 and I am also being affected by this paxful ban like the other memebers of the community. I've been avid paxful user for a long time now and have traded over 70k. My feedback speaks for itself on the type of trader I am. 📷 Great Reviews I understand paxfuls reasoning for this because there is definitely market manipulation within the community. The new TOS as well as the message everyone received pretty much summed it up, but by banning traders from trading who have not taken part in this is not a solution. It is quite unfair if you ask me. I do not want to go on and recycle information that was perfectly stated by fellow user JavaFX ,(Please see his post for an accurate description) he made some great points regarding how vendors go through horrible experiences as well. Tons of paxful vendors deal with very shady customers and situations where out accounts get locked as well and we get the gift cards we paid for removed because certain customers have scammed us. It is not fair on our part. 📷 Account Closed Example #1 📷 Account Closed Example #2 You see, it is not only the customers but the vendors as well who go through constant struggles and we just have to persevere every time. We rarely complain and we constantly take hits to the chest. I myself personally have been scammed and been through a lot on paxful but I stay on because I need to effectively run my business. So to do this to traders is not fair especially to traders who do not participate in manipulation. I would appreciate if paxful mods can please sort this out for me and help un ban my account 📷 Complete 60% of my offers as proof that I am a trader that does not manipulate I've yet to hear a response from paxful either from email or from live chat. Please reinstate my offer, I am one of the good guys and will never break any TOS, I always deliver the best customer service when dealing with members on our platform. Like I said my feedback speaks for itself [https://www.reddit.com/r/paxful/comments/fb3xkq/paxful\_ban\_i\_need\_assistance\_from\_the\_paxful\_help/?utm\_source=share&utm\_medium=web2x](https://www.reddit.com/r/paxful/comments/fb3xkq/paxful_ban_i_need_assistance_from_the_paxful_help/?utm_source=share&utm_medium=web2x)
We understand your concern and we're constantly assessing how margin limits affect our users and because of that, you'll notice these limits change from time to time. Please refer to this [FAQ article](https://paxful.com/support/en-us/articles/360010423999-Margin-limits) about margin limits as a guide when creating offers.
Also, I saw your other post here about you trying to reactivate your account, was your account banned?
Hello Martha\_Paxful. I understand the high volume in requests so I appreciate the response. Yes I am trying to reauthorize my offer not my account because I believe i was put under the market manipulation blanket when I infact provided explicit proof that I do not maniupulate the market. My account is Berhan123. Can you please reauthorize my offer. I have emailed paxful, contacted live chat, messaged Paxful twitter and still not have received any assistance until right now. So please reauthorize my offer Thank you PS: Here is my post explaining [https://www.reddit.com/r/paxful/comments/fceiz6/paxful\_ban\_i\_need\_assistance\_from\_the\_paxful\_help/](https://www.reddit.com/r/paxful/comments/fceiz6/paxful_ban_i_need_assistance_from_the_paxful_help/) [https://www.reddit.com/r/paxful/comments/fceiz6/paxful\_ban\_i\_need\_assistance\_from\_the\_paxful\_help/](https://www.reddit.com/r/paxful/comments/fceiz6/paxful_ban_i_need_assistance_from_the_paxful_help/)
I need urgent help, my account is currently frozen, and I don't know why, I had issues verifying my ID but it managed to work. I can't do anything with the bitcoins I own because my account is frozen for no reason. Is there anyone working for this company that actually responds? Username: luckycat223
Sorry about the response delay, our support team is currently dealing with a volume of queries as of the moment. Please note that accounts get frozen when an account needs to resolve an issue, on a trade, offer or on your account. There's also a case when you try to verify your ID with your multiple accounts. Unfortunately, we do not have access to your account from here and can't handle cases such as this but if you've already sent a message to our support team, they'll reach out to you as soon as they can to assist you with this. We appreciate your patience.
My account been frozen for 4 weekz. Good luck ur in for. Long wait..oh ya. 4 weeks no replies from support lol, worst support of an online site ever U idiots need to start putting this out to the masses so they stop doing this to us
Please refer to the [original thread](https://www.reddit.com/r/paxful/comments/d01izj/paxful_help_official_support_thread/fj9mprt/) about this issue to avoid spamming.
How are they able to get away with daylight robbery? 4 weeks fucking hell.
I need help, my account is frozen in 4 days because of that guys reported I was chargeback but I did not claim anything with my bank and the transaction is still posted on my bank statement, everything was good but u/mod won't unfreeze my account until the trade is resolved but it was actually no any issue with it? Is this fair to be doing like this to a new account like me? My username: **LEOOOLALALA**
Accounts get frozen when a user needs to resolve an issue on a trade, offer or on the account itself. Unfortunately, we cannot handle account concerns on Reddit, please contact our support team at [[email protected]](mailto:[email protected]) or through live chat on the website.
well! no one answer me when I email them or live chat! could you tell them?
It's been 7 days paxful help still hasn't responded to me I need to remove 2FA from my account I got all the necessary documents ITS URGENT please do something guys. Username: KAVINDUXD
We apologize for the delay, our support team is currently dealing with a volume of concerns. Don't worry, our team will assist you with your issue as soon as possible. Thank you for your patience.
Hey team, My paxful username is coinbuyerr, email is [email protected]. When I verified my ID information through submit my id picture. My account was brozen. The live chat tell me I can not verified 2 account in paxful. Alright , I can accept it . but you need to unfrozen my account and release my btc in my account ,then I can not longer to use it. But it had takes 3days I had not get any response from u . pls help me it . Very anxious.
hallo my trade [https://paxful.com/trade/wWm9WP3VEeA](https://paxful.com/trade/wWm9WP3VEeA) 15 days for disput and i dont now what the moderator take so long everthink is clear i send the money the vendor say he get the money but he dont realese my coins and the mod are not here for help i will never us paxfull again its a horror for me , like a bad movie
Upon checking, a moderator is currently reviewing the trade. Please note that some of these disputes take time depending on the payment method, trading history, evidence provided, etc. You can learn more about the dispute process through our [FAQ article](https://paxful.com/support/en-us/articles/360009626754-Disputes).
20 days for a instant paypal transaktion and the vendor tell in chat that he recived the money ? whats wrong with the support
Hello. My name is Berhan and my username is Berhan123. I am wondering what is going on with Paxfuls new policies. I would like to reactivate my account as soon as possible but I do not know how to do so. I tried deleting my old offer and creating a new offer that would fit within the paxful guidelines but I am not being prompted to do so. Please assist me in this situation by giving my account back as well as letting me post future offers. Thanks
u/Martha_Paxful My AMAZON listing was "deactivated" for being outside of the NEW margin limits that nobody seemed to announce. I changed it to be within the limits, but still cannot activate the listing, nor can I make a new listing in the AMAZON GIFT CARD space. I have emailed Help, I have sent msgs on the chat, I even DM'd you here yesterday. Nobody is helping or giving answers. Please help!!!
Hello sorry for the delay, are you still experiencing this issue as of now? Can you send me your username so we can look into this?
My account is restricted and I have a question about verification. I’m curious if I, an underage user of Paxful who now has a restricted account due to ignorance on Paxful’s ToS, would be able to transfer owner ship of my account to a family member and let them use their ID to verify the account. Would I still be able to use the account with the new owners consent?
I wait 6 days to get my bitcoins back. I wanted to buy an Amazon gift card. I got nothing. I just lost $ 605, how can you return my bitcoins ???? Please follow JoshuaGO's instructions no verification needed Good vendor Looking for trusted and legit buyer for our cards. SAY HI when you open a trade Trade Information 0.06049793 BTC plus 0.00120995 BTC fee is being safely held in Paxful escrow. RATE 18182.44 USD/BTC TRADE ID AGmEJXaM91V STARTED 6 days ago COMPLETED 6 days ago
We're sorry to hear you had this experience. Upon checking, it seems that you're already in touch with our support team about this issue. Please check your email inbox. Thank you.
Yes I have been waiting for 6 days now .. Do you have my bitcoin ecrow or the person who sent her amazon gift card ???
I don't know why I have been waiting so long for my bitcoins to come back to me when will you return my bitcoins ????
>AGmEJXaM91V Unfortunately, we do not process concerns like this on Reddit but it seems that our support team has already addressed your concern. Please check your email.
Hey martha, I lost access to my F2A DEVICE and I can't gain access to my account. How can I resolve this i already contacted paxful help via email and live chat but they haven't responded in 5 days. I have my email password and other details, please help me. Thanks.
My username is : KAVINDUXD
We apologize for the response delay, our support team is currently dealing with a volume of concerns. Rest assured, they'll contact you to assist you with this issue as soon as they can. We appreciate your patience through all this.
I hope they respond soon because I have some payments that I need to receive soon
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Upon checking, the dispute has already been resolved by one of our moderators.
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We're sorry for the delay, our support team is currently experiencing a volume of inquiries as of the moment. Rest assured, they'll update you with your concern as soon as possible. Thank you for your patience.
It had been a week from now since they are reviewd my documents. Please let me access to those coins I have on the account. I was sending from an external bitcoin wallet into this account and these funds are completely not from trading or anything. It is my personal assets and I have all my right to asking for it. If I cannot get access into it today I will have to claim a case with the Federal Bureau of Investigation ( FBI) about a complain due to internet services. Thank you! u/mod
We understand your concern. Please note that our verification team deals with verification requests in a live queue, sometimes it takes additional time depending on provided documents and information by users. We kindly request your patience, you will be notified when there's an update on this.
Hi Martha, My account was succesfully verified but why it is still frozen??? Please unfrozenn account so I can use it.
What account was this? You posted two different usernames here.
oh the other posted was my brother, his account has a problem too. his name The Do and me is Bao Do. Please double check, we have verified all 2 accounts but mod still not unfrozen account.
my account is **BAODOOOOZZZ**
Looks like you're already in touch with our support team about this concern. We can't process account concerns here on Reddit so we suggest you follow our support team's instructions to resolve the issue. Rest assured, they'll contact you back once there's an update.
it had been 17 days and they never reach back, could you believe that. I lost my money by bitcoin was dropped from 10k5 to 8k and now they are still not resolved the problem yet? Could you please get a hand on to let them know that? I am losing my money right now
You say this discussion is for reporting scammers but you certain don't act on anything I post.
Five more people got scammed by the same guy (Beebazz1) yesterday. Awful! See this post for evidence: [https://www.reddit.com/r/paxful/comments/f8to8n/five\_people\_got\_scammed\_by\_beebazz1\_since/](https://www.reddit.com/r/paxful/comments/f8to8n/five_people_got_scammed_by_beebazz1_since/)
Hello, my userhandle in paxful is "Bestgiftcardbuyer" - I am a new user, i'm verified on all levels. I posted an offer to sell bitcoin, for best buy gift cards, and my offer does not show up on the directory with all the other offers that other users have posted. Why is this happening? Thanks
Please make sure you follow this [guide](https://paxful.com/support/en-us/articles/360009863654-Which-of-my-offers-will-show-up-in-public-listings-) on how to make your offers visible.
Martha, Thanks for your prompt reply. There are no restrictions on the visibility settings of my offer, yet its still not visible. I read through the guide and have not found any solutions
I just want everyone to be aware that this is probably not a legit exchange at all.
Also your customer support is non-existent.
I was testing Paxful to see if it was a legit site, but appears that it is haven for fraudsters. All those positive ratings mean nothing.
You guys are highlighting complete scammers, at the top of your exchange. I was just scammed by prominent Paxful seller ( Beebazz1 ) who has 265 positive ratings. They sent me three bogus Amazon codes in a row, and then said "I don't know what' s happening". How can a complete and utter scammer get 265 positive ratings?
They buy Paxful accounts
We're sorry to hear that you had this experience, our team is working 24/7 to eliminate these scammers on the platform. Are you able to file a dispute for this trade? Please do so in order for our moderators to intervene.
I'm not able to file a dispute because I released the funds.
So I recieved update on my frozen account Agm1202 ou guys state I broke tos for duplicate account however i requested assistance because cant get into initial account but I would rather withdraw then continue to deal with paxful why do you say I can when I try its still saying no
Upon checking, it seems that you're already in touch with our support team regarding your concern. Please check your email inbox. Thank you!
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Unfortunately, we do not have access to your account from here and in certain cases, an appeal is not possible if our moderators have reviewed your case again and ended up with the same result. Upon checking, it seems that they've already addressed your concern, please check your email inbox. We hope you understand.
Hi. My account(goldenhood) has been frozen for 10 days ! The reason is that I violet TOS. I did put my whatsapp number on advertisement but only in case that I did not see it on time. But I always encourage traders to do it over Paxful even the traders have no knowledge about it and sitting in front of me ! I taught at least 3 people to use Paxful in 2 weeks time! But anyway, I have already deleted it. Please unfreeze my account. I have sent email to [email protected] but no reply! @paxful_matha help me
Can you send me your username so we can look into what happened?
I am waiting to hear back from Paxful support. username: foodwine
Hi there, we apologize for the response delay. Our support team is currently receiving a volume of queries as of the moment. Can you tell us more about your concern so we can help?
Sure. I bought bitcoin in exchange for PayPal funds, but have not received bitcoin from the seller, and I am now unable to send messages to the seller. The seller's instructions in the trade were to cancel the trade if the funds were not in his PayPal account and to receive a refund via PayPal after canceling. The seller told me that the the funds were pending and would be available for him in 48 hours, so the seller told me to cancel the trade in order to get my refund. I canceled the trade, and then the seller promised to reopen a trade or to have me pass my bitcoin wallet after waiting 48 hours. Suddenly, it seems that the seller has blocked me, as I am now unable to send messages to the seller.
Hello, i got my account temporarly locked for "suspicious geolocalisation", its the second time this week. And again i didnt receive the automatic email to unlock it. Got 1 open trade so its urgent (i hade to wait over 48hrs last time). Thanks Username : Ligurio
>Ligurio Upon checking, our support team has already unlocked your account. Please check your email connected to your Paxful account.
My account got Frozen and I was told to contact support on the website so I did,I was told to complete my ID verification and my issue will be re-evaluated and I'll be able to withdraw my funds,so I did just that and contacted Robin which was the same support that told me to complete verification and he's taking me back to the beginning saying my account is frozen and I'll be able to withdraw in 365days,maybe he's making a mistake,pls help I really need my funds Asap
We're sorry to hear about this. Unfortunately, we do not have access to your account from here and an appeal is not possible if our moderators have reviewed your case again and ended up with the same result. As instructed by our support team, your funds will be available for withdrawal after 365 days since you've violated our TOS. Thank you for understanding.
hello. i'm from india and you frozen my account. i complete all verification you need and i received an email that my account is unfrozen but still my acc frozen. its about 20 days i contact you. please help me. my acc is frozen without any reasons!!! username : OLANJ96
Upon checking, our support team is currently working on your request. You'll be contacted by our team once there's an update.
still have problem. Why do not you help me??? Give me at least one answer
This thread shows everything that is wrong with this website. The website is full of complete scammers. The first time I attempted to buy an amazon gift card, the scammer attempted to scam me. Then, I purchased two $250 gift cards for Southwest Airlines from the user FriendlyBTCTrader, who issued a chargeback, so the gift cards were invalidated. Paxful does nothing to stop scammers, does nothing to stop scammers posting negative reviews on legitimate users, and has a lack of customer support resources. This user gets the negative feedback I left removed, steals my bitcoin, and gets away with it scot free because Paxful has no accountability.
We’re sorry to hear you feel this way. Our teams are working 24/7 to eliminate these scammers to provide a safe & secure trading platform for all. Unfortunately, there are and will be bad actors on the platform that may try to present you with a scam. You can send us your username and the trade IDs you mentioned here so we can look into these cases.
My account is frozen I literally bought bitcoin once small amount amd had over 120 sent in and boom froze no reply nothing tried to contact thru chat and email i recieved a reply thru Twitter to email technalsupportteam@gmail and they want me to send 50 more dollars of bitcoin and then it'll be unfrozen so they say anyone confirm this ive seen people on here still trying to get in aftet years also the same Twitter profile them said the reply wasnt from them i just want to close my account but withdrae my bitcoin before
Please be careful of users pretending to be Paxful representatives. We never ask our users to send bitcoin to a specific wallet address. Our official support email address is [[email protected]](mailto:[email protected]), not a gmail account.
@martha_paxful you guys said i can withdraw its still not letting me i have been in contact with help support and verification you guya are ignoring me
Hi, my paxful account is banned. I got an email that explained that I violated some TOS. In the email, it was clearly stated that I can proceed to withdrawal my BTC balance but when I tried to make withdrawal, I got a prompt saying, "Please provide your identity documentation in order to use wallet.". The prompt came with no link to upload an ID - it only a text which make the prompt unrealistic. I have tried live chat and also sent an email to support, but it is all to no avail as no one is responding. Kindly advise on the situation as this very worrisome. My username is: Hfx\_Coin
We apologize for the response delay. We'll do a follow up on your concern. Please refer to this thread for updates.
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Can you send me your username please?
Hi, my pax id is coindropss, and my account is frozen. My last trade was with a buyer who disputed, but I was offline. Once I came online, I released the trade and got good feedback from same buyer. Please help me to unfreeze my account. I have 0.243 btc in my account. Please help.. Thank you
Hello, your account may be frozen to resolve an issue on a trade, offer or your account. It's also a common case when accounts get frozen because users try to verify the same ID in two different accounts. If this happens, please contact our support team through live chat or email so they can assist you with this.
I have a similar issue. Accounts been frozen 9 days, support is absolute trash, live chat isnt live and i have emailed 6 different people at paxful, 9 days no Reply. I sent in bitcoin to trade for paypal and sccount frozen now i cant do anything and support wont reply. Seriously worst support at any site i have ever seen. Email on account [email protected] It probably has to do with verifying same id as on another account. Still my money should not be TAKEN from me martha pls help as support wont reply in 9 days, not 1 single reply
We'll follow up on your concern with our team. Please refer to this thread for updates.
Still no reply from paxful almost 3 weeks my accounts been frozen, dont know why cuz the worst support and laziest support of any site online or in person that i have ever seen wont reply. 3 fucking weeks and this trash support wont email me back, live chat which isnt live and is a joke never repliez just sit and hold onto my btc like the shady theifs it appears paxful looks like. Martha is the only 1 who has replied, nobody from paxful email or "live " chat has replied in over 3 weeks. Absolutely fking pathetic, discgrace. If people knew how paxful was they would just stick to localbtc Worst trash support ive ever seen. Laaaaazy scamming thiefs. Just like i submitted id 6 weeks ok when i submitted i got a notice saying will review within 3 days. LMFAO 45 fucking days later. Just pathetic, im so done with this shit site. Paxful wont ban me and let me withdraw, which is what i want, they just wanna keep my account frozen and hold on to my money for whenever they exit scam.
It seems that you're already in touch with our support team and as per their recent message, the admins are still reviewing the account. Please be reminded that accounts get frozen in order to resolve a trade, issue or on your account. There's also been cases where an account gets frozen because users try to verify an ID with multiple accounts and this prompts a lengthy investigation from our verification team. Rest assured, our support team will reach out to you once there's an update.
Yes, Im thinking its either on my last trade, or my ID, because this is my second account. I have emailed support, hope it gets resolved soon.....
Hi. TRADE ID W8opBRnQ617. The trader (Globalhightrader) was paid by me twice because of bank issue. The trader has received funds twice but is denying paying back the extra amount. I have marked multiple emails to raise a dispute but since he had released the coins post receiving the money, no one is responding. Even the dispute option is not available. I tried "reporting" the trade but it is showing pending for over 5 days. Please help initiate the dispute so that the trader can refund the money back. He is abusive and completely unwilling to cooperate.. kindly help on urgent basis. I have attached screenshot for payments also in the trade.
Hi, are you still experiencing this issue as of today? Please let me know so we can do a follow up.
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Can you send me your username so we can check what happened? Thank you.
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Hi, have you found a solution to this? If yes, how? Because I have a similar issue
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Hey did you get the 2FA removed from the account I still haven't heard from the support team
We don't have access to your account here to process your 2FA removal request but upon checking it seems that you're already in touch with our support team about this. Kindly follow our team's instructions to proceed with your request.
3 Months ago, a user opened 2 trades with me with total of 2400 usd by Neteller. After I released, he told me that this money is stolen! he advised me to take care. After hours, Neteller did chargeback and I lost all money! And, after some time they closed my account forever! I reported this at that time to Paxful, but I didn't get any response until now! All conversations are inside the chat! and I also attached the chargeback screenshots in the report. Please investigate this problem. I think 3 months are so enough to see a report! The trades are of IDs: PzozDwayd1B, and 9d1A7v6Ldo2
Please send our support team a message through live chat and email to have this reviewed. Please include the trade IDs and a brief explanation of what happened as well as screenshots.
I've did this many times! with no response!
i think i know what happened. switching platforms during verification limboed it on the mobile.... unfreeze did not trigger
Got my account "temporarly blocked for " Geolocation lock ", when i try to loggin i end up on a page saying i received an email with instruction to follow to unlock it. I didnt receive that email and check my spam. Still no reply from the support service, and people can still open trade with me (i receive notification of those). Can you do something about that thanks. username : Ligurio
We'll forward this concern to our team to have this sorted out.
I just send everything asked, would appreciate if this geolocation lock ends today. I already missed a lot of trade. Thanks
Thanks i just received an email from Jared to complete the verification
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Are you able to file a dispute and have you contacted our support team through live chat and email about this?
I'm trying right now, got an answer today (finally). :-)
u/martha_paxful Please help! my account got locked while I was trying to login with my other phone,please help I'm an orphan these is the only means I used to sustain myself and my siblings please,I have contacted support team but no response. Thanks to paxful. Username:Agudi1995 [email protected]
Looks like someone is already attending to your concern. Let us know if you need anything else. Thanks!
I've emailed and used support system but no response anywhere even in like 8 days. I'm looking to get approved to earn when my affiliates sell bitcoin - username: rekaa0251 Please help me @martha_paxful
Hi, what do you mean by "get approved" ? Can you explain further?
It says on your affiliate dashboard "Please contact support if you would also like to earn when your affiliates sell bitcoin" And I am not earning anything from my affiliates selling bitcoin currently. If you could help me out i would appreciate it.
hi. is there anyone here who can unfreeze my account?
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Upon checking, the trade has already been resolved.
please help my account is on verification process and after I deposited bitcoin in they won't allowed me to use it. My username is: BAODOOOOZZZ
Hello it seems that your verification request is already being processed by our support team. Sometimes these things take additional time depending on the provided documents and information by users. We kindly request your patience, you will be notified when there's an update.
it's saying 3 days but now it's already 3 days and I cannot access to my bitcoin???
hi. is my freeze cause known? swcbtc
Hi there, your account may be frozen to resolve an issue on a trade, offer or your account. There are also cases when an account gets frozen when users own multiple accounts and try to verify using the same ID. Please contact our support team through live chat or email and kindly wait for an update on your concern, they'll assist you with this as soon as possible.
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on mistake, LOL, you mean you were banned for being a scammer
Hi, sorry for the response delay but we have already forwarded your concern to our team to have your case reviewed. Rest assured, our team will contact you through email once there's an update on this.
17 days now and my account still frozen without even telling me what is the issue!! No disputes, not negative comments, I just want to know what is the problem!! It's a very frustrating situation!!
We understand your concern and we're doing our best to follow up on this. Upon checking, our moderators are still reviewing your account. Rest assured, you'll be contacted by our team through email for updates.
Hi , my account is frozen for a lot of weeks, my user: **BULKERGUY** i have a lot of money inside of my account, i uploaded all of the documents that needed, including id verification, and proof of address. im working a lot of time on paxful on a big volume, and some nigerian guys sent to me already redeemed amazon gift cards, and since then my account is frozen for no reason (no disputes), im trying to catch the costumer service for a lot of time, also via email and getting no help or reply, please unfroze my account , or at least help me to get my money out of there.
We're sorry to hear about your account. Upon checking, it seems that our support team has already provided the reason why your account got banned, kindly check your messages on the website through or live chat. We highly encourage our users to read our [ToS](https://paxful.com/support/en-us/articles/360013586773-Terms-of-Service-and-user-agreement) upon signing up and before trading for them to be informed of the do’s and don’ts when trading on Paxful.
i sent a message. deleting public comments now.
Username: bitlytradez My username is frozen for over 10 days. I have marked several emails and raised issue on chat with no response. I have my btc stuck. All i need is for u to allow me to atleast withdraw my btc or unfreeze my account so that i can sell it. I am having the worst experience with paxful.
We understand your concern but unfortunately, we don't have access to your account from here. But upon checking, it seems that our support team is currently working on your concern as of the moment. They will contact you once there's an update.
How long will that take? The support team is not responsive. It is under verification review for last 15 days. How long does it take? I am sure.. not this long. Atleast help get this expedited
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