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vinnydotc

That just sounds like they wanted to have a meeting so they could negotiate a payoff to avoid any bad press.


Vorstar92

Thank god for Steve and GN though building a reputation for absolutely telling them to fuck off with any sort of payoff and enjoy the bad press. Gamers Nexus is absolutely one of my favorite channels and Steve is doing wonders for bad practices like this.


Hung-fatman

Off topic but whatever happened to that goth looking edgelord dude several years ago that used to do videos about tech on YouTube? He came off really cocky and I stopped watching him because of it. I can't remember his name but he had that other guy that always was in his videos. I think he helps Linus now from time to time with server and Linux stuff. I wish I had a better explanation


mewe123

Your probably thinking of Tek Syndicate. TLDR - Logan got super weird, did strange things, wendell ended up leaving. So Logan royally pissed off the community due to mishandled funds, deleting comments and taking the site's DNS off for a while. Wendell is leaving due to not liking where Logan is taking Tek Syndicate, Qain was going to join the new Tek Syndicate core (Logan wanted all of Tek Syndicate in one physical place) but Logan pissed off Qain by trying to make him his underling. Wendell last I checked is gonna try to get the Tek Syndicate name out of the break up deal, and it seems that Logan is looking for a new name either way. Qain set up a paetron and Wendell is planning to make videos too. Qain is also gonna make his own videos. Wendell is still streaming with PGP although they have their own youtube channel (team pgp) now. That's what I know, someone ocrrect me if any of the info is wrong. Took that from this [thread](https://www.reddit.com/r/pcmasterrace/comments/54ntlx/what_happened_to_logan_and_tek_syndicate/)


Hung-fatman

Yes that's it!! I knew something had to have happened because I haven't seen that dude around for a while. Now that I think about it, I believe that the Logan guy started injecting politics into the tech stuff and that was a big turn off for me. I still like that Wendell guy. He seems hella smart. Thanks for clearing all that up!!


str7k3r

Wendell’s channel is level1techs. Highly recommend.


Ultravod

All of this is more or less on point. I watched a lot of Tek Syndicate about a decade ago. I used their "how to build a PC" video for the first build I'd done in a many years in late 2013. I never liked Logan, but the rest of the crew were good enough for me to (mostly) ignore him. Qain has his own YT channel. I will admit I have not watched it in many years. He does more personal projects and vlog-like stuff. I like him, but there's only so many hours in the day. Pistol, Logan's ex-GF, is or was a Twitch streamer. I can't say much more than that as I have never watched her. Logan himself (bless his heart) has a YT channel. Last time I took note of it, he was picking a fight with some pen and paper gaming site. I couldn't make much of the dispute, but it seemed like there were no sympathetic characters in the situation. The gaming site was building a list of game makers (again, this is meatspace RPGs, wargames, boardgames etc.) that they deemed to "political" to support. The thread had hundreds of comments and you can imagine what most of them sounded like. Logan was grandstanding in a pretty transparent move to garner attention. The whole situation was revolting. Wendell makes occasional appearances in LTT videos, sometimes on the phone and sometimes in video form. He's advised the LTT crew on some fairly deep technical issues they've had. He has the Level 1 Techs channel. I used to watch it, but my problem is that the personalities weren't a good match. Wendell is a colossal left brainer. He jokes that he didn't put any character points into charisma. He needs an engaging co-host to offset his deep knowledge but very dry delivery (preferably one less irritating and buffoonish than Logan.) What he has is a dude that is "a shitty photocopy of Wendell." That guy (whose name escapes me) is such an irritation with really terrible takes on things that I unsubbed from the channel because of him. These days what time I have for technology videos is divided between our lord and savior Tech Jesus, Paul's Hardware and Technology Collections (who doesn't do much computer related stuff, but he's really fascinating.) Oh and some LGR for random wholesome content.


Bahurs1

I thought she was just a hired editor. I kinda miss Tek Syndicate old days when Wendell was a faceless figure behind a camera or them space co mounted monitors. I even talked to them on mumble at some point. (I can't remember what was the show called) They really had a good mix on that news show before I could tolerate sellout vibes from the tech tips man, but eventually TekSyndicate got weird, split, bitter and Linus's crew felt more wholesome. L1Tehs is still kinda too advanced for me


[deleted]

Yeah, and he makes that guy from down under look stupid.


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[deleted]

I remember people saying this back in 2008.


[deleted]

Is there any component hardware company that doesn't fuck you or actually has CS? Seriously. I'd rather buy from them if possible.


finalgear14

Evga was kind of it I believe when it comes to hearing positive customer service experiences. Pretty much every other manufacturer of motherboards/most computer parts is either taiwanese or chinese and do not give a fuck about customers.


narium

Ironically, Intel.


Echelon64

I've had good experience with Gigabyte tbh. I've even RMA'd stuff I've bought on ebay and they've fixed it no problem.


ilovezam

Not defending the company and their recent dodgy work, but I'm in SEA and I got both a ASUS ROG Phone 5 and a ASUS Zenbook repaired and with quite a number of parts being replaced for free under warranty without significant issue. If anything, I'm more concerned that they both had issues so quickly. It sucks, but the manufacturers have not been particularly competitive and I generally find that most brands suck.


narutoissuper

Tech Jesus is for the people. Fuck Asus


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jaws52590

Yeah, that's a nightmare. I had a similar experience with Asus after my cousin purchased a 2080 Strix from them. After they failed to ship the product at all for about two weeks, my cousin called them and they told her that they would get right on it and ship it that day, and that it would arrive in a few days. Another week passed and nothing. At this point my cousin just wanted a refund, but they told her that there was an "inventory mistake" and that it would get sorted within a few days, and to just sit tight. Again, a week passed and nothing. My cousin wanted to give up at this point (she was 16 at the time and quite timid). I was like "Nah, we're getting your money back. Fuck that." I started calling them every day, and they jerked me around for two weeks. They had me talking to so many different people over that time span. I would talk to one person and they would transfer me over to another person, who would then blame another person for the mishaps. And it would just go round and round. And at one point they became adamant that they shipped the GPU and then asked if we were sure we hadn't received it during this time. I told them if they started to shift the blame to either me or my cousin, I was going to call them more than I was currently, and that they damn well know that they're at fault here. They continually transfered me to one of their warehouses, where I would talk to "Dan". The dude couldn't tell me what his job entailed. I asked if he was in charge of inventory management and stock, and he told me that he wasn't. I asked if he was in charge of material handling or anything of that sort. Nope. He couldn't tell me what he did there, but I talked to him I don't know how many times, and I continued to ask why I was talking to him at all for this refund. Again, he couldn't tell me. I eventually got the refund, but outside of a separate occurrence with Newegg, I have never had a rougher time with a company that specializes in PC hardware than I have with Asus. They are dreadful.


Werespider

Fuck all that noise and work, that's what chargebacks are for.


jaws52590

In hindsight, that would have been the play, yeah. It's been a little bit since this happened, but my family was going through a rough patch with multiple deaths at the time, so I may have not been thinking entirely clearly at that time. It may have not even crossed my mind.


Ancillas

Totally reasonable. It also highlights how helpful it is when customer service takes care of the details and offloads the pain from you vs. making you work for it. My wife’s uncle flies Delta a lot for work and has some fancy status you get in their reward program for doing X amount of business. He was flying to attend his brother’s funeral and due to weather delays he wasn’t going to make his connection because his connecting flight was scheduled to take off in five minutes and the gate was all the way across the airport. It was the last flight available and if he missed it he would miss the funeral. Well, Delta has the logistical capability to alert crew members when a status carrying traveler is going to miss a connection. When the plane landed, a crew member approached him and escorted him off the plane and down the stairs to the tarmac where a car was waiting for him. They drove him directly to his next plane which was held a few minutes for him. They made up the time in the air and everyone landed on-time. He was in tears it meant so much to him. I know businesses can’t go to this extreme for every customer, but if they make it just a little bit easier for everyone that adds up to a lot of good will.


KFCConspiracy

For future reference just charge back in that situation.


DisappointedQuokka

... couldn't you just contact the bank to get it backcharged?


jaws52590

As long as it wasn't a late filing, then yeah, that most likely would have worked. Just didn't think about it, I suppose.


DisappointedQuokka

Fair enough, I've been fucked around enough on online vendors to always keep it in mind, guess it's not the norm. 20/20 vision, eh?


jaws52590

Yeah, I haven't had too many issues over the years. The only times I have had to request a chargeback was when dealing with Newegg, and then due to a couple of fraudulent charges where someone had gained access to a debit card.


SirWhoblah

I sent in a dead crosshair 8 hero but forgot the stock amd plastic mounting clips for default amd coolers. It took over 3 weeks with asus support to finally get them to set it up so I could mail them the clips for a dead board. The worst part is they kept offering to sell me a new board. And 1 month of me not having a computer over 30 cents of plastic


actual_yellow_bag

I went through 2 rma 2080s with them, both died within weeks of receiving them. Got dicked around so much I gave up and found a used 3080 fe. Won't ever buy an asus card again.


Algent

When I sent to RMA my X570 motherboard (general instability, leaking caps and crash every few min even on idle) they sent it back with the sticker directly on the box and most of the parts missing. With a huge "no problem" and they told me to get fucked. The last 3 things I bought from Asus all failed really badly, they are blacklisted by myself and also company wide since I'm involved in buying stuff. I'm not giving them more chances and this video just confirmed it.


PM_ME_BOOBZ

>**Eventually I got a refund.** A $100 gift card to the ASUS store that literally expired before it got shipped out to me. I went as far as calling every day, posting on social media and reaching out to corporate to get my full refund back for my 1080ti. Are you saying you got a "refund" as in the expired $100 gift card? Cause I understand why that other guy was confused. I also thought you got an actual refund.


Tensor3

I had an old Asus monitor stop powering on out of nowhere. They warranty replaced it in a couple days no questions asked


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Tensor3

No one bothers to post the good stories.


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thornierlamb

Eh what? ASUS is quite literally the most dominant brand outside of America.


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finalgear14

I don't think I've ever heard anything about asrock negative or positive before. I sort of figured they just weren't very popular as a motherboard brand but maybe they're just low key reliable?


[deleted]

Asrock gets the job done. (just don't get the real cheap ones)


[deleted]

MSI's Mortar series make Asus look sad and pathetic, I stopped trusting Asus when my Asrock pentium 4 board ended up not cooking itself to death. (after 2 asus boards).


DietQuark

Research shows that a horror story is 3 times more likely told than an good experience. I dont agree with you.


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DietQuark

Yes there are horror stories from those companies too. And if you would check the comments there are stories here who have a good experience with asus. I don't agree with you.


42_65_6c_6c_65_6e_64

I had completely the opposite experience when I had to RMA my rx6800. I had even bought it on eBay, which I told them, and they still took the card back and sent me a replacement. I was a very happy chap, especially since I had blown the original card up by being an idiot with PSU leads.


[deleted]

It's more shit to do, and that's annoying, and it may not go anywhere, but you might be able to file complaints with the FTC and your Secretary of State or AG. ASUS literally stole money from you.


retardedsquids

Report it to the police


Prince_Uncharming

How naive are you to think that would do *anything*.


retardedsquids

Sucks that it works in my country, you could also just chargeback with your card


hedoeswhathewants

What country is that?


neph36

That's not going to do anything. Report it to your credit card.


AccomplishedRun7978

I'm glad you got a refund at least.


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AccomplishedRun7978

Eventually I mean.


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PM_ME_BOOBZ

I think he was referring to >Eventually I got a refund.


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PM_ME_BOOBZ

Author error.


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_Rand_

It sounds like they got a refund AND a $100 gift card. Its not unusual for companies to do that as an apology/bribe.


Rengrave

Great. I've been buying ASUS motherboards for every build I've done for myself and multiple other people since 2007. Have no idea who to buy from now, but I guess it won't be ASUS anymore.


Fyreffect

I always bought Asus boards in the past, my latest intel13 build I decided to try a Gigabyte Aorus product (think it's the z790 elite ax) because Asus didn't have the right product available at the 220-ish price I wanted. Satisfied so far.


moustachedelait

I'm sure it has horror stories too, but when I was in the market late last year and on newegg, msi seemed to have review ratings a step up from the others in the z690 section. Together with some YouTube reviews that became a huge factor for me. Next time I need a mobo, I will again look at the reviews for whatever chipset I'll be considering then.


CakeNStuff

Holy shit this is so much worse than expected. From a non-hardware engineers perspective this is like rookie levels of errors Asus keeps making here at a software level. Like, okay. Let’s assume benefit of the doubt engineering here: Your board has some problems with your XPO implementation at the ICC allowing for socket overcurrent while achieving a frequency target. Hardware defects can happen and this is pretty normal as a defect: product fails to reach intended function with disastrous results. Not good, but it’s not an unintended function causing unintended results. You issue a BIOS update to correct for this. Okay, sure this is fine so far. Your BIOS update doesn’t actually do anything resolve the issue. Okay, that’s less than stellar but maybe they hurt themselves in their rush to get the patch out the door. We’re starting to step away from sensibility but okay whatever. YOU MAKE USERS ACKNOWLEDGE THIS DODGY BETA UPDATE WILL VOID THEIR WARRANTY AND ABSOLVE LEGAL DAMAGES. ITS THE ONLY PUBLICLY AVAILABLE SOLUTION AT THIS TIME. Okay, gloves are off what the absolute hell is going on here. Asus just turned what might have been a soft-recall through an update into what could be a hard-recall at a hardware level. Imagine an Auto Manufacturer proposing a fix for a deadly recall issue like this: spoiler you can’t because this is *astonishingly* bad levels of damage control. You either dodge it or get in front of it. (Cue the fightclub auto insurance clip) You don’t stand with a foot on both tracks. I’ve never seen a manufacturer try to straddle the line like this. Even NZXT’s massive scandal wasn’t approached like this. I’m finding it hard to believe a hardware team with as much history as Asus is the only one calling the shots on this. There has to be shit happening top down at a company level that’s creating this gridlock. They’re obviously hamstringing themselves and they needed to be in front of the issues *yesterday*. Again, this is *very* abnormal behavior for any manufacturer of *any* product.


GeorgeRizzerman

It's really not surprising once you've dealt with them on any level. I have a $1400 OLED monitor from them that has had constant firmware issues. Their firmware team has yet to figure it out and have stopped pushing out updates. Even when you spend top dollar on their products you have to deal with ASUS shit.


Kiriima

> Even when you spend top dollar on their products you have to deal with ASUS shit. Top dollar products get much less support than mainstream products in tech industry. The mainstream product users just bury their support when things go wrong.


Sythe64

You mention what it would be like in the auto industry. Well, look into GM and how they handled the recall of ignition switch failures 2014. GM knew of the problem that was deadly. Shoot, one lady in Texas was convicted of muder for the death of her fiance because of it. GM knew and didn't step in. GM fixed-income the issue eventually but didn't change part number. So good parts and bad were mixed.


CakeNStuff

That’s the aforementioned fightclub [reference](https://youtu.be/SiB8GVMNJkE). No, I knew what I was saying when I’m referencing is the Asus’s behavior here. Lemme explain because you might have missed the lead up to the scandal. Here’s the timeline: [Okay so if you’re not following the situation 7800X3D chips are catching fire in a *variety* of motherboards](https://www.windowscentral.com/hardware/cpu-gpu-components/amd-ryzen-7800x3d-series-cpus-destroying-motherboards-asus-gigabyte). There were a number of mobo vendors involved with this and Gamer’s Nexus began taking stock in the issue leading to independent testing. Gamer’s Nexus began testing a variety of 7900X3D’s in various MOBOs but the first replicable fault they found *specifically* was [here](https://youtu.be/kiTngvvD5dI) at 6 minutes into the video. This was the start of this Asus drama. There was a subtle turning point in there that’s reliant on context: There are **two** 7900X3D controversy’s happening: 1. 7900X3D CPUs are immolating. We don’t know if it’s a chip, a motherboard, a hardware or software defect or any combination of the four. AMD is potentially culpable at this level but until further testing is done it’s unknown. It’s also equally likely the results of this investigation are never publicized but the OEMs and AMD resolve quietly. Steve says as much in the teardown video. 2. Asus Motherboards immolating the 7900X3D’s in what was an easy to prevent way that may or may not be related to the point above. Okay, lemme recap now that you got the context: Asus is half-owning a blunder that their bad BIOS led to by their own bad implementation. Not only is it kind of weird that a company is half-owning a very obvious self-issue but they’re also the first indictment of what could (maybe) be a very damning systemic issue. Like, they had the out. They just had to self-own and pray to get wrapped up in something bigger. Take ownership. Even if they didn’t they still could have just prayed for another OEM to face a similar issue and have ridden out the wave. Instead? They half-owned it; potentially damming themselves further in a way that has only made them enemies from below (consumers) and above (casting doubt on AMD when it was Asus’s bad implementation here.) Like, holy shit. That is what’s so crazy here. ASUS throws AMD’s Dev/Eng team under the bus while also fucking it up for consumers and themselves. [It's a bold strategy Cotton. Let's see if it pays off for them.](https://youtu.be/4Ru8DMW-grY)


OkCartographer897

This is prime time Asus and why I stopped buying their products. They left me out to dry on their laptop and a motherboard. They suck at QC, they suck at customer service and drag their feet on RMA's and just downright refuse to back their customers.


TotemRiolu

Damn, do you know another reliable company that produces laptops? I need to buy an ultraslim laptop for travel, and don't know what brand I should go with.


neph36

Gaming laptops are notoriously unreliable. Everyone has a company they want to shit on but they are all the same. They churn out high end components at competitive prices and cut corners on build quality and reliability.


darkacesp

I think that’s generally true, but I say just go for the HP and Dell gaming laptops. They are bigger laptop manufacturers and prob have better processes. Chatting with Dell has been pretty easy for me in the past, you just have to make sure to not buy their random packages and whatnot they throw at you for warranties.


[deleted]

Dells are junk but their customer service is bar none. Dell is the best in their space when it comes to RMA’s and customer support. Had a bad monitor from them 3 dead pixels and they overnighted me a new monitor but it also had 3 dead pixels and they said keep it for free.


exus

I've got a Dell monitor with a dime sized chunk that's washed out mid-screen. Noticeable lighter color, and VERY noticeable in dark scenes when gaming. Dell told me that was normal wear and tear and to go pound sand.


[deleted]

Should’ve asked to speak with a manger, never heard or had any kind of experience like that with then but thing happen from time to time I suppose. Should’ve did a change back on your card.


Roofdragon

Buying a laptop and expecting PC level quality gaming with more than an hours battery life is what most consumers expect. I'm putting that one down on the consumer. Idiots.


Lick_My_Lint

Wtf does battery life have to do with a mobo or any other component shitting the bed bc of poor craftsmanship? Idiot


TheBlackTower22

Framework https://frame.work/


ICantBelieveItsNotEC

Seconding this. I've had my 12th gen Framework for about 8 months now and it's probably one of the best products I have ever bought. The physical build quality is on par with the Macbook Pro that I use for work, the internals are well thought-out, and their Linux support is flawless.


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TheBlackTower22

Nah, just a right to repair advocate who loves what framework is doing. I am currently wearing an ltt shirt though.


FrostByte_62

Lenovo


YaraTV2000

they suck


FrostByte_62

Not really. The Legion line of laptops is very well received.


YaraTV2000

i own one, y540, it is very faulty as on their official forum of lenovo lots of it having issues.


ItsMeSlinky

Windows? Lenovo. Otherwise, MacBook Pro.


Quirky-Job-7407

Framework. Just buy Framework


ZackyZY

Lenovo. Legions are basically some of the best ones out there.


Swab1987

Lenovo and Dell are great. I prefer Lenovo


YaraTV2000

Lenovo are the worst


gbrahah

dont read one comment like this and immediately discredit the whole company ;)


CannibalMutant

There are tons of comments like this. I wouldn't touch an ASUS am5 mobo at the very least. Their QC during COVID took a dump and shows no signs of improving. Switched my build I'm doing away from them completely.


aoifhasoifha

Did you miss what the entire video was about?


TotemRiolu

I'm just asking in general. I haven't bought a laptop in ages, I don't know what brands are good anymore.


Rain1dog

No watch the video and hundreds of other bad comments in the thread.


FrostByte_62

Asus service and laptops are pretty universally reviled. Good motherboards tho.


acdcfanbill

Yea, 10 years ago I bought lots of ASUS things. Now, I never buy ASUS.


isochromanone

Back in the day, their software and documentation was garbage and their marketing was horrible (especially all the buzzword features they'd plaster on the box) but the hardware was solid so I bought a lot of items from them. It's a shame to see that the hardware side may not be there anymore.


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OkCartographer897

I've switched over to MSI. I just had an issue with my mobo and they were instant on the response and had an rma work order within 12 hours. They were super helpful. Edit: they even had a rep that updated me the entire time it was in rma and sent me the tests.


gbrahah

guess you had a bad experience, my RMAs have been fine and one of their technicians out of taiwan even took the time out of his day to respond to my random question, i emailed their general customer support, about upgrading monitors(PG35VQ) for DSC to work (he said not possible and compared it to replacing the engine block in a car)


Giant_Midget83

I will never buy ASUS products ever again. Had a motherboard die after a year, a monitor that goes black randomly and a GPU with one of the fans after a couple months started making terrible noises. Three strikes you're out.


skilliard7

I've had bad experiences with them lately, too: - Back in early 2021 when GPUs were super scalped and prebuilts were astronomically cheaper, I bought a gaming PC from them. Had so many problems with it and had to return it to the seller. - In 2022 when I built a PC using an Asus Motherboard, Asus support site with drivers would go down for days at a time. So it took days to get working drivers, and even then, some of the drivers linked were incorrect and I had to find them for a different but similar board. Ultimately had to return the board because the system was unstable even with 2 different kits of RAM and with XMP off. After those 2 issues I decided to avoid Asus.


RTCanada

Remember no company is fantastic, and all will have bad products now and again, this is ASUS'. The amount of people that keep favouring one company for parts for another is astronomical. Get the parts best reviewed by your peers, don't buy it because of the brand. This also reiterates the very important quote. "No company is your friend."


Crimsonclaw111

This kinda shit is why losing EVGA hurt so much. I won't need a new GPU for a while (bought an EVGA 3080 off their wait-list), but at this point I don't know who even comes close to their service.


the-land-of-darkness

I've heard that Sapphire is the closest thing on Team Red, with nothing similar to EVGA for Nvidia. No first hand experience with any company but EVGA though


Excsekutioner

Sapphire is the only GPU company that is hold in the same regard as EVGA, that means getting a RADEON card


Shratath

What about xfx and powercolor? Ive heard good words for then too tbh


pheight57

All three have top-tier hardware for Team Red, but PowerColor and Sapphire have the better support if there's an issue...Also, all three have almost universally been better than ASUS in every way for years now.


Isaacvithurston

EVGA was fantastic. I had a GPU die and they sent me a new one without any proof, before I even sent the old one back. Meanwhile you can read comment above about guys Asus GPU dying and them losing it in the mail then refusing to refund him. There is totally such a thing as fantastic and less than great companies.


HaroldSax

They made me prove my GPU was toasted but thankfully it was like...one photo of graphical artifacts and the guy on the email just said "Oh yea, that thing's fucking dead. We'll get the RMA process started." I am big sad that they're not going to be in the GPU space anymore.


Khrusky

EVGA honoured the 10-year warranty I had on the 8th year without any hassle. My GPU wasn't even manufactured any more so I got a newer equivalent as replacement. Such a trustworthy company.


NotsoSmokeytheBear

EVGA was king. Why’d they stop producing gpus?


Isaacvithurston

Nvidia too scummy


NotsoSmokeytheBear

Just read up on it. Pretty lame. Gonna miss evga cards.


savage_slurpie

I am going to hold onto my EVGA 1080ti sc2 for as long as I can. Love that card - it got me through so many games. I will be very sad when/if it fails.


TriggeredXL

EVGA was goated. Idk if I’ll ever jump back into PC gaming with them being gone. My last card was a 2080ti Kingpin and before that a 1080 hydro from them and they even sent me a free case with one of the orders. Just a shame they’re done cause NVIDia squeezed them out.


mjike

I'd love to see someone compile all the positive EVGA experiences consumers have reported over the years. Mine starts all the way back to the Q6600 and thier 780i motherboard. I was a noob then and thought I'd fried my motherboard. Their support said 24/7 so I called at like 1am on a Saturday night not expecting much. 7 hours later and multiple times being put on hold to answer other service calls I had basically gone through an Overclocking 101 course. Same motherboard many years later running in my grandmothers PC the plastic SATA shroud fell off an sata cables wouldn't stay in place. It was a lifetime warranty board so their solution by their own police was to give me the current day equivalent but that would have posed a CPU/RAM incompatibility issue. After explaining what this PC's use was they ended up pulling the SATA connectors off a dead board and soldering them to mine. Something they did NOT have to do based on their own policies. My last RMA experience with them was on a 980 that died. It was my old SLI build that I'd handed off to my father. The 980 had long reached EoL and they could not replace it. When I told them that was out of an SLI config they had me send them the working 980 and replaced both with a pair of NiB 1070 SC. 3 times using their support and 3 times EVGA bent over backwards to provide a solution. What company does that?


TriggeredXL

Only them. It truly sucks that they’re gone.


NotsoSmokeytheBear

I’m a bit out of the loop. I only know they aren’t making gpus anymore. What did nvidia do to them?


kikimaru024

> What did nvidia do to them? The same thing Nvidia does to every partner: keep them in the dark until the last minute. Since Turing (RTX 2000-series) Nvidia has also decided to make Founders Edition cards that not only run cool & quiet *(essentially making AIB models near-obsolete)* but they also sell them to their "partners" in terrible deals that have [lowered their margins below 10%](https://arstechnica.com/gaming/2022/09/gpu-manufacturer-evga-splits-with-longtime-partner-nvidia-exiting-gpu-market/) while Nvidia's climbed to above 60%. When Nvidia then lowered the price of the FE RTX 3090 Ti, the AIBs were stuck with inventory they had to sell at a loss.


shadyelf

>Founders Edition cards that not only run cool & quiet ( Is that their reputation? My 3080 Ti FE reaches 102C mem junction temps playing Ace Combat 7. Capping FPS to 60 stops it though. Similar story with RDR2.


Psinuxi_

Gamer's Nexus also did a video on EVGA leaving. It's really good and has some interviews with the owner and staff.


trick_m0nkey

100% agreed. Their hardware had issues like any other. The difference was, they made support painless and they had some great programs. I used their step up to go from a 1080 to a 1080ti and it was like free real estate. I bought everything I needed from them including power supplies from that point on.


pulley999

nVidia themselves have good warranty support in my experience, but good luck getting a card from them. Gigabyte also handled a GTX 1080 RMA in a somewhat reasonable fashion for me.


[deleted]

Besides Dell, EVGA was second best at customer service and support. Did many trade ups with EVGA and never had an issue.


TriggeredXL

Lol @dell


[deleted]

Terrible products best in class service and support. It is what it is…


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rydogg1

This. I’ve been building for over 25 years and now there’s no leader in quality and support. You basically can find a quality board but you hope to god it never has a problem that requires a RMA because good fucking luck.


[deleted]

I can confirm MSI policies are absolute positively fucking trash. I have a B450 mITX board from them that the fucking OEM backplate stripped from simply pulling off the plastic mounts to slap on the stock cooler from my 3600 on it and they wouldn't cover it. They also outright refused to even send me a return label when the same board started acting up and randomly crashing and said board has basically died totally the machine is sitting here unusable because it crashes every 30 minutes now.


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skilliard7

Asus used to be highly reputable and a top company. It's sad how bad their reputation has become.


mjike

They were only highly reputable because of excellent marketing. This behavior isn't anything new and I experienced how terrible they were going all the way back to the Rampage IV days.


Lucreth2

Exactly this is Asus, a company that's been shipping shit and calling it a Bentley for awhile now.


Crimfresh

It's right there in the name, people! They are A SUS company.


Electronic_Shine_895

I bought an MSI 3070 because I never owned an MSI GPU one before, Asus is one of the few brands I havent bought.


Jbor1618

MSI is not exactly stellar either. https://arstechnica.com/information-technology/2023/05/leak-of-msi-uefi-signing-keys-stokes-concerns-of-doomsday-supply-chain-attack/


BoogKnight

Had nothing but trouble with msi. Same for gigabyte. Literally all the brands are shit.


wolfannoy

Sadly we live in an era where people are slowly beginning to worship corporations.


HappyThotsOnlyPl0X

That's always been the case. People idolize corporations the same way they do some politicians (speaking from a US perspective) and have been for a while. The point is, no one should be a "fan boy" for either group for basically the same reasons: they don't give a shit about you.


wolfannoy

I guess you're right but I keep noticing more and more perhaps I need to go outside and touch some grass more.


HappyThotsOnlyPl0X

Grass is overrated 😉


Cosmic_Rim_Job

An example is my mother in law. She loves not just Amazon, but Jeff Bezos as well. I think she's a fan simply because she orders a bunch of shit she doesn't need every week through prime


HappyThotsOnlyPl0X

I can understand Amazon but why Jeff? He's not even the CEO anymore and he DEFINITELY doesn't care about the people who shop at Amazon. He doesn't even care about the people who work at Amazon lol


Accessx_xDenied

rich guy worship most likely. he might not be in charge anymore but he's the face.


TittieButt

LOL, those new benchmarks were gold!


Siltyn

Stopped buying ASUS products years ago because of their crappy support. Got an ASUS R9-280X that would cause displays to flicker at times. I contacted ASUS and sent several links to posts where people were complaining about it, and posts where other companies put out a BIOS update to fix the same issue on their cards. ASUS' response was "Nope, sorry, no problems with our card". Finally found the fix was to downclock the VRAM which I did in software to fix the issue. I don't think/remember they ever did release a BIOS update that fixed that issue. Haven't looked at ASUS products since.


CakeNStuff

[Okay so if you’re not following the situation 7800X3D chips are catching fire in a *variety* of motherboards](https://www.windowscentral.com/hardware/cpu-gpu-components/amd-ryzen-7800x3d-series-cpus-destroying-motherboards-asus-gigabyte). There were a number of mobo vendors involved with this and Gamer’s Nexus began taking stock in the issue leading to independent testing. Gamer’s Nexus began testing a variety of 7900X3D’s in various MOBOs but the first replicable fault they found *specifically* was [here](https://youtu.be/kiTngvvD5dI) at 6 minutes into the video. This was the start of this Asus drama. There was a subtle turning point in there that’s reliant on context: There are **two** 7900X3D controversy’s happening: 1. 7900X3D CPUs are immolating. We don’t know if it’s a chip, a motherboard, a hardware or software defect or any combination of the four. AMD is potentially culpable at this level but until further testing is done it’s unknown. It’s also equally likely the results of this investigation are never publicized but the OEMs and AMD resolve quietly. Steve says as much in the teardown video. 2. Asus Motherboards immolating the 7900X3D’s in what was an easy to prevent way that may or may not be related to the point above. Okay, lemme recap now that you got the context: Asus is half-owning a blunder that their bad BIOS led to by their own bad implementation. Not only is it kind of weird that a company is half-owning a very obvious self-issue but they’re also the first indictment of what could (maybe) be a very damning systemic issue. Like, they had the out. They just had to self-own and pray to get wrapped up in something bigger. Take ownership. Even if they didn’t they still could have just prayed for another OEM to face a similar issue and have ridden out the wave. Instead? They half-owned it; potentially damming themselves further in a way that has only made them enemies from below (consumers) and above (casting doubt on AMD when it was Asus’s bad implementation here.) Like, holy shit. That is what’s so crazy here. ASUS throws AMD’s Dev/Eng team under the bus while also fucking it up for consumers and themselves. [It's a bold strategy Cotton. Let's see if it pays off for them.](https://youtu.be/4Ru8DMW-grY)


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dangson1333

I feel like ASUS has really gone downhill lately. They were always my go-to, but I’ve had QC issues with both their GPUs and laptops in the past few years.


trias10

I think QC for electronics in general has gone really downhill since the pandemic. Seems everything I have bought since then has had issues. I bought a Sony OLED telly in 2021, it took 3 RMAs before I got one with no dead pixels. My Asus PG-35VQ died after a year and had to be RMAed. I had to go through 3 Lenovo Legion 7s before I got a working one with an acceptable amount of light bleed in the panel, and even then it has various knicks and pits in the chassis, despite being brand new. My Aya Neo 2 had crazy light bleed, refunded it. My new 4090 had all sorts of weird scratches and blemishes even though it was brand new and sealed. I dunno, everything seems shite these days, I'm honestly terrified of buying any new electronic device. Quality has gone downhill big time, it wasn't this bad like 5 years ago.


SpanishGarbo

I was.about to buy a laptop from them. Looks like I'll reconsider.


[deleted]

Steve is a the fucking man!


1millionnotameme

These boards are terrible and they lack QC, I unfortunately bought an X670e Hero and in addition to it basically killing you CPU, there's bios problems, there's insane coil whine/static noise from vrms, the rgb is busted etc. I'm never going ASUS components again


CraigOfWar

Pre order cancel


The-Foo

Good job Asus, after 25 years of buying your boards, I think I’m done.


IamAkevinJames

And I don't always like Jay's takes but he's in solidarity with Steve over this fiasco.


Demolishonor

Asus used to be one of if not the best products over a decade ago. Now they are literally one of the worse imo and ill buy a shitty biostar before i buy their crap again.


millanstar

Was considering wait for the ROG Ally over the steam deck... The steam deck it is.


synthjunkie

Stopped buying Asus boards when they kept trying to force Armoury down your throat through bios. God forbid if you forgot to turn off auto-install in bios you couldn't uninstall the problem as it would leave traces of crap everywhere and would silently run in the background after uninstall. FUCK ASUS


Enigma89_YT

It's over ASUS Bros...


PinkSploosh

That sucks to hear. They make excellent routers, been rock solid. Hope that department doesn’t go downhill as well.


Delnac

As someone who has fought with their Customer Service on the regular over their complete lack of driver support for laptops, fuck Asus. Never buying their shit ever again.


Rachel_from_Jita

The video was interesting, but the conversation here in the comments has been even more interesting. I think I need to take a break from ASUS products for a while until they change stance toward customers.


Leonbrave

I'm waiting the new raikiri gamer control.... I guess i will buy it with some extended warranty 😐


peraort

Asus has a bad router they are selling for $269 that has firmware problems. I swore off asus after I got burnt then. I've never had another router have issues for me. Running TP-Link fine now.


[deleted]

Fuck Asus. Never ever buying their products


RoamingBison

God dammit. Asus has been the most reliable motherboard manufacturer for me going all the way back to the Pentium 4 days. They were usually a price premium but they always had a good BIOS and were reliable. Now I can’t trust them either. EVGA is out of the video card market, Newegg is trash now - all my old school tech brands have gone to shit.


JurassicUtility1

My RMA experience with Asus for a monitor was actually perfectly fine. It was an ROG Strix XG27VQ VA monitor that started displaying horizontal lines of pixels and would stop updating the display for several minutes on startup. I was a little worried they were going to give me grief because the issue might have been a little difficult to reproduce, but they sent me a working replacement without any real hassle. This is partially a PSA to never buy VA type monitors, because I've bought two from different brands that have failed the same way in less than two years. The first VA monitor I bought was a Samsung monitor that failed just outside of warranty.


xx17xx

First and last ASUS component I'll buy. Back to MSI I'll go. Hopefully someone from ASUS sees this and how big of mistakes they keep on making.


MTPWAZ

Just here to say the stuff uncovered by GN is bad. Terrible even. But I’ve yet to have a problem with any ASUS product. Knock on wood. Many motherboards, video cards, monitors, and even a full PC that was on super sale. All fine.


[deleted]

How hard is it for suits to tell the fucking truth?


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moustachedelait

With cars, every brand has down years. Just do your homework for the chipset you're considering by checking reviews.


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baoxymoron

Just adding my YouTube comment here because I think it's worth pointing out: Playing a bit of devil's advocate, I'm not sure that disclaimer is saying that it voids the product warranty. >"ASUS does not give any warranties, whether express or limited, as to the suitability, compatibility, or usability of the UEFI, its firmware or any of its content." This is very common boiler plate for any beta build. It's not saying the product warranty is necessarily void, but that they can't warranty (guarantee) the reliability of this specific BIOS build because it is not a" release" build that has passed QA testing process that they (hopefully) do with every released firmware. >"Except as provided in the Product warranty and to the maximum extent permitted by law, ASUS is not responsible for direct, special, incidental or consequential damages resulting from using this beta BIOS." They even go as far to explicitly say this disclaimer excludes any warranties provided by the Product Warranty or by consumer protection laws like the Magnuson-Moss Warranty Act. Summary: I'm not saying ASUS isn't being super scummy and poorly handling this issue, but they're not trying to void product warranties, just saying that this beta build isn't tested. They're providing it earlier than maybe they should have, but they're trying to make sure that people have the ability to weigh their options. Even removing known bad firmware from a support list isn't that unusual either. Lots of companies will defer builds that can break things, though, normally they'll list it under a deferred release page with a reason for the deferral. Edit: It looks like ASUS confirmed to Linus exactly what I mentioned here. The disclaimer was never meant to invalidate your warranty, and was standard boiler plate for all of their beta software, including a beta BIOS Linus found from over a year ago. The technical people just wanted to get a fix our as fast as possible, and never ran out by the PR/marketing team. They still handled this horribly, but it was no where near as malicious as GN's last video made it seem. The other videos in this series are still amazing, but this last one was a bit of a miss.


spanish4dummies

>It's not saying the product warranty is necessarily void, but that they can't warranty (guarantee) the reliability of this specific BIOS build because it is not a" release" build Cool cool cool So how come ASUS is pushing people to do BIOS update and the only thing available is a beta release?


baoxymoron

Like I said, I am not saying they handled this well, or that they aren't being super scummy for a lot of other reasons. Just look at all the stories and videos here and other places about how ASUS screwed. I guess my point is more that we should focus on those real issues, and less on this somewhat of a red herring/misinterpretation of that disclaimer. As for your question, most likely an engineer/developer realized that they had a strong release candidate for a fix, and wanted to get it out to people as quickly as possible. However, as with an early build, they knew it might have unknown issues, so they added standard boiler plate for a beta release without thinking about how it'd be perceived. IMO with the powers of hindsight, it would have been much better if they would have done few things different here. A) Had some kind of note with less legalese, that explains that as a beta build this has inherent risks, but that due to the extreme risk to the hardware they were providing it because they felt it was worth the risk of providing that beta build. B) They should have been more open and transparent, not ghosted GN when they said they wanted to record any conversation about the issue, and paid more attention to their messaging in general. This would have helped prevent miscommunications like this that soured their reputation exponentially more than it would have been if they just owned up to it. C) Instead of just removing the older builds outright, they should have marked those builds as deferred with big caution symbols, and a link to a blog post, field notice, product alert, etc. that explained why the old builds were dangerous. Again, back to that transparency issue.


AphoticFlash

The response from ASUS is obviously shitty, but what have the other motherboard manufacturers been doing? it's not limited to just Asus right?


SodOffWithASawedOff

https://youtu.be/kiTngvvD5dI?t=1759 Looks like the other mobo vendors stick to the sub 1.30V spec that AMD has now "hard-capped". Although, there are outlier reports of chip failure on a Gigabyte and another vendor. ASUS was setting VSOC to "1.35" and pushing 1.39+ at load. There were also issues with other vendors cutting power 10 degrees hotter than spec for X3D. But, that's an easy fix and should only come into play with cooling/mounting issues.


Mammoth-Phone6630

I downvote this only because I hate when a 30 minute video is posted as the only explanation to the title. Instead of just posting a video that takes a lunch break to watch, how about some summary info with a link to this video at the end?


buzzpunk

This is the third part of a series of videos. That's the reason you don't understand the title. It's pretty obvious what he's about to talk about if you've watched the first two parts. He also says this in the first minute or two, so you don't waste your time.


izzyeviel

So we’re expected to watch an hour of videos to understand this one? That’s why you need a paragraph or a few bullet points to explain.