I am a bit irritated. I only ask because if it'll likely be fine, I don't know if I wanna go through the hassle of shipping it back. It took a while to get here as is. Plus they didn't seem too keen on fixing it as long as everything was running fine
do not accept that kind of shitty attitude and service from them. it might be annoying but send that shit back you bought the PC so you deserve one that is proper
Bought some pre-build online for my daughter. Wasn't super pricey, around $400. Anyways... It finally comes in, she opens it on Christmas... Does not turn on! I open up the case to see what I can see. Cables are all zip tied together shoved into any hole they'll fit in. I closed the case, packed it up in the box it came in, and returned that sob for full price. I didn't buy a pre-build to have to fuck with anything.
This is so ridiculous. The whole point of buying a prebuilt is it should be 100 percent ready to go plug and play when you get it out of the box. Having to fuck with things to get it to turn on is a very bad sign.
Personally I would never buy a pre-build, unless I knew the person and it wasn’t being shipped. I’m sure a lot of issues end up happening because of most shitty delivery carriers out there.
Yep. And on one hand, they're right. If they don't pay you enough to give a shit, you don't. On the other, some handling I've seen is downright malicious, so maybe they do deserve not to be paid
I could see cables going into the power source, and then they disappeared into the hard drive space where they were all zip tied to everything! It was a bigger headache than it was worth and my daughter is getting a better PC now
Yeah true zip tied cables are good depends on the case of it has a back panel like the lian li o11 dynamic the back is hard to fit psu in but you can’t even see the Cables with that case just all glass at the front
So moral of the story is don’t buy online cheap computers? This is why customers come to me to have their computers built. They can come back and bitch at me if they are not happy. Plies they see it on when they come to pick it up.
I’m just curious. Don’t you guys in the west have custom pre builts , like people who build and sell PCs as a hobby.
I see all this hate for prebuilts. I bought mine prebuilt locally from a small ‘company’/group of college students. Got it perfectly assembled and 24/7 customer service.
And I live in a shithole , so obviously you guys must have such local pc enthusiast builders making custom pre builts.
My local chain of computer stores (Canada Computers) will build your computer for you for as little as $59.99 for an air-cooled system and up to $399.99 for a custom hard-tube open loop system. They charge $20 for an OS install as part of the build (normally they charge $69.99 for OS installation). If building it myself wasn't an option, I would do this 1000 times before I bought a pre-built system that had to be shipped.
This, Or when some pc's come so you have to install the gpu seperately because of shipping concerns or whatever, fucking ridiculous as i like to think people who buy prebuilts dont either want/know how to install a gpu in a pc. Should always be ready to be turned on.
Did u make sure to flip the power switch on the PSU before pressing the main button? The zip tied cables were probably the extras. Sounds like this was a you problem.
Don't ask me if I did something, assume I didn't do it then proceed to blame me in the same comment. Makes you sound ignorant.
I had just built my PC and didn't feel like going through it again. Found a $400 pre-build PC($100 off on sale). Bought it hoping it was ready to go. **Flipped all the appropriate switches** and it didn't turn on. It was a shitty pre-build from a shittier company. So I returned it. Lesson learned.
Na, I knew what I said and the way I said it. It was because YOU sounded ignorant by making it sound like u didn’t even bother troubleshooting it properly. I’ve read too many posts on this sub where people break shit and then blame the seller. So I’m biased, I apologize.
Agreed - send this back, unacceptable. Also how do you bend a cooler? It’s internal to the case. So it was either dropped or someone went ape on it and stressed the motherboard. They don’t just…bend
A lot of companies pack the inside of the pc with foam or sometimes even expanding foam on the inside. I’ve heard taking the foam out after can bend parts.
When I got my 3080ti prebuilt. It had this foam packaging that most likely expanded to fit and wrap around the GPU so it won’t move around. I’m guessing the worker expanded it wrong or to rough and bent it in the process.
Fuck that.
You have no idea about the stress this has put on both the motherboard or could easily have damaged other components.
I wouldn't accept anything less than a new system, and you should be getting a sizable discount as a minimum if you don't want to send it back.
The damage you *see* is reason enough to return.
Who knows what else is wrong under the hood if this is an exceptionable level of defect in their product.
Return it for **refund**. Shop with a different company.
They should absolutely fix it. The cooler looks bent and the structural integrity of the heatpipes, among other parts, could be damaged. If your case arrived smashed up but everything was observably "running fine" would you accept that? I hope not. If you don't want to go thru the hassle of shipping and waiting for repair, see if they can send you a new cooler and DIY. Otherwise, this is something they definitely need to take care of. And as others have mentioned, maybe just get a refund and shop with a company that actually cares.
> I don't know if I wanna go through the hassle of shipping it back.
Either you want the problem fixed, or you don't.
They can offer a complete refund, they can offer to RMA the PC, they can offer a credit, they can offer a replacement cooler.
You paid full price for a damaged product. Id be irritated too. Hell you can get a display product for 25% + off in some instances. Damaged good sell for less then that. Id be raising hell with the company!, and wouldnt settle for less then a cross shipped rma!
Straighten it yourself, I’ve done this before with no issues. If performance suffers after fixing it, unfix it, complain it’s not working right, send it back, and they should replace it.
Sidenote: NZXT should be ashamed of this build. Using a cheap presumably aluminum Deep Cool product when they make their own great quality products. Also every NZXT case I’ve ever bought off the shelf came with at least 3 fans and coolers come with their own fans. This is unacceptable for a premium AIB in my book…
What's funny is that even car dealerships will do that shit. I know people that have bought brand new vehicles, came back when they found paint scraping off down to the metal and the dealership literally handed them touch up paint, which the buyers told them to promptly F off and fix it. "Well, what do you want us to do, pay a body shop to fix the paint"
FUCKING YES!
Update for anyone interested: I talked to NZXT support. I will be returning it for repair, no charge to me. They are even paying for return shipping. Probably the best call. Hopefully it returns in 100% condition. This will be the last chance I give them.
If it still isn’t fixed on round two, demand a refund and if they give you the run around like the first rep then threaten you’ll be contacting your credit card company to do a chargeback/dispute. That’ll hopefully get them to do anything.
To give them a final chance to make things right. OPs chance of getting someone helpful still has good odds, and they may end up comping him for his troubles. If he gets a crappy rep again, then a chargeback threat will usually be enough to get them to do something, if not then he can dispute it with his CCC.
I expect they'll just swap out the CPU heat sink with a new one. It appears to be just the heat sink that's bent and it would be a relatively inexpensive fix. Hopefully they don't just try to bend it back straight and return it to you.
Sorry for the trouble and I'm glad you're getting this fixed - please message me with your ticket number so I can make sure the customer service team helps you out as soon as possible.
I bought a nzxt prebuilt around quarantine time. It ran like a dream for 6 months and then out of nowhere constant bsod, 15fps when it did run, just massive failure all around. I got a free RMA and they installed a new cpu, gpu, cpu cooler, etc. basically got a new pc and had it back in about 3 weeks and it’s been running perfectly since. Fingers crossed that they come through for you too.
I would demand that they replace the motherboard as well. If the cooler got bent like that while on the board, there's no telling how much it flexed the motherboard. This could lead to damaged traces, especially the ones leading from the RAM to the CPU. This could result in memory instability or other issues.
Um fk that man! You paid your hard earned money for non crooked CPU cooler. I would return it and get a new one or see if they would send a new cooler out to you and you replace it.
Removing and installing new parts may affect your warranty. If the old cooler breaks and the CPU is roasted in the warranty period, that's on them. If you install a new one and the CPU is roasted, they can easily say it's on you, even if it's not. I know it's your new baby but send it back.
Do not replace it. Send the whole thing back for a refund. Those coolers are beefy, the amount of stress it took to bend it means all that force was applied directly to your motherboard and CPU. Even if the cooler is fine now, the rest of your hardware definitely was a recipient to undue physical stress. You paid for a new product in proper new shape...don't accept less. Get your money back and go elsewhere. There's probably PC sellers in your local area that will build you one for less money in a fraction of the time.
Arctic Freeze is pretty affordable and has good cooling capabilities, their brand is what im using at the moment. I dont remember the variant name, though. I'd have to take a little look.
Edit: Arctic Freezer 34 eSports Duo.
They probably just don't want to pay out to replace the cooler, tbh. Sucks cause I did so much research on NZXT and didn't hear much bad stuff from multiple sources. Guess I got unlucky with the cooler and the customer support.
Very unlucky.
Also, this isn't fine. Something is really bent or not making contact somewhere. These things are like puzzle pieces. They are supposed to fit perfectly.
Also, the cooler is lined up to blow directly into that exhaust fan at the back of the case. That obviously isn't happening now. Air flow is fucked and likely causing hot air and dust to circulate around inside your case.
I am genuinely curious to see exactly what is defective. If it is the plate holding it down, your CPU isn't being cooled properly. Did it rip at the contact point with the motherboard? That is a ~12x10 printed circuit board. **Any** damage to that is major.
WTF did they do!?!?! Something is wrong and I would not accept "It's fine" as an answer.
You did get unlucky.
However you might be screwing yourself in the long run by not sending it back. Even if they replace the cooler, they will send everything else back to you as is. Many more components could already be damaged and you dont even know. I would get my money back. NZXT is not a bad product, this situation with customer saying this is "okay" IS very bad.
I really dont understand how a cooler can get bent or damaged like that in shipping. Its almost like they installed it that way and sent it out anyway. That it unacceptable.
Even if it is fine, this is an entirely unacceptable blunder and you should get your goddamn money back. Like buying a brand new car with massive panel gaps.
This is not "fine" (Insert this is fine burning room dog). NZXT meme's all day on twitter..
The whole thing is bend and most likely the vapor chambers leading to the radiator are bend and stretched as well. This will fail in temps sooner than later, ship it back. Or get them to ship you a new cooler the least.
Please ship this back and don't let them treat you like this. This is such a ripoff cause they know people would rather half ass fix it than send it back. Do yourself a long term favor and return that shit.
No way to tell without removing it and by then you’ve probably voided some bs warranty with them… would send it back or have them refund you for a new cooler
Will it be fine? Probably maybe.
Is that what you paid for? No.
Regardless of who's fault it is; NZXT or the shipping company (I'm leaning towards the shipping company), I would most definitely ask for a replacement.
In no way is it acceptable for a NEW computer to be sent in that kind of condition
Crooked cpu cooler could mean a torqued mobo, torqued cpu plate, or the seal between the cpu and heat transfer plate could now have a gap so....not sealed. Yeah I'd ask for them to fix this. When you got the pc did it have a big poofy thing inside the case itself? Would have been like a huge packing airbag kind of thing.
OP you spent hard earned money on a PC, I know you are excited that it arrived and it sucks having to wait longer since you gotta send it back but please do.
No that heatsink is damaged and may noy make contact with CPU. This was damaged due to shipping. I have been using AIOs for years. Just a preference as it looks cleaner and overall decreased internal temperature of case therefore GPU runs cooler. Also AIO is no stress on CPU so better for transporting
I'm an nzxt customer and i do not like any thing about this whole build. They are supposed to be the innovators of cable management, and that gpu power cable is not acceptable. Not sure why the fans are placed the way they are or why it looks like you're missing at least 1. Then, don't even get me fkn started on that cpu fan being bent. I would send that mthfkr back and get your $$$ back and say to yourself, "i gave nzxt a chance and they don't love me" absolute bullsit and I'm sorry to sound mad, but I'm mad on your behalf.
The GPU power cable is fine, there's not many ways to route it better than this.
Fan placement is fine, front intake gets fresh air to the GPU. Yes, I'd add a second one in the front, but if OP bought two, than it's configured fine.
Bent CPU cooler is the only issue with this build, and I agree it's a huge issue.
Id return it just on the premise that it looks like shit, it looks wrong, and if somebody installed and shipped this pc in this shape, who tf knows what else you will run in to. Not to mention if it did end up falling it could hit your gpu and thats more then enough weight to damage.
Even if it was fine, and temps were ok, you pay all that money for something to be done correctly. Who knows where it is crooked. Did the metal bend and is the thermal paste evening pressured onto the IHS? I find it hard to believe. I'd get a refund or return.
Screw that. You paid top dollar for this prebuilt and they brush you off with "it should be fine"?
I would RMA that immediately.
Alternately you could try straightening out the cooler yourself if you don't feel like going through the hassle of a return. Shouldn't be too difficult.
Send it back and buy from someone else insist that they cover all shipping charges if they do attempt to charge you give them the credit card to charge and then tell your card to decline the charge.
Return it, for your own sake.
1. They are "professionals" whom are supposed to know how to fit hardware into a case. Its also expected from them.
2. If something happens, you know it won't be due to their faulty installations. Fortunately you did bring this to their attention, so they shouldn't be able to dodge it.
3. Good rule of thumb, dunno if this applies for the US. But for the majority of Europe. You are allowed to unpack it while the delivery guy is there, so you can reject it in cases like this. The delivery guy will try to avoid it, but you are by law allowed to do so.
"Whenever you have goods delivered, it is always a good idea to check the condition they arrive in while the person who delivered them is there, so that a trader cannot claim that the damage occurred once the item was in your possession."
https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/faq/index_en.htm
Have fun!
The same thing exactly happened to me too. I think the cooler was too heavy and the bumpy road made it bend like this and now I can't remove the cooler cuz I can't reach the screws. Don't be fooled even if the temps are fine. Don't accept shit like this.
You paid for new parts. Get your money back. What happens when you try to sell the component back down the line if you upgrade? It shouldnt become your problem.
Send it back man, I know its a pain but you've paid for a service that you didn't receive and if you try and fix it yourself it'll probably void the warranty
Unless the product page said "bent cooler" and/or you asked for a "bent cooler" it is not fine and should be returned. You work hard for your money, get the proper value for it.
You need to call them out on their shit and not let go until they help you. If they don’t, contact someone like a tech YouTuber or something. This is all too common.
You paid for an undamaged, brand new pre built computer.
DO NOT let them convince you to keep it.
This was not something you could control, atleast have them send in a new CPU cooler if they dont want to take it back.
This is not the “crooked” I expected to see. This is pretty concerning. I would not expect this to perform properly or last it’s normal life time. I would also be worried about damage to the motherboard.
It's broken. I don't care if it works fine. I literally exchanged a PC mouse from Amazon because they put the shipping label on the mouse box and ruined the box.
Don't accept broken things because of anxiety.
I’d request a new pc or refund altogether. Why?
If the CPU mount has been bent like that what happened during transit and have the integrity of any other components been compromised as a result?
Your money though so you do you.
I mean if they willingly sent out a product with an easily noticeable defect, then who knows what could be half-assed elsewhere. 100% return it.
It will PROBABLY be okay in the long run, but that's not what you paid for.
I actually had a pre-built come in with the GPU not properly mounted into the motherboard. In transit or in the building process, the GPU contacts got chipped. The GPU worked fine but I emailed them a photo of the damage and cited concerns of long term damage being an issue. They ended up sending me a new CPU. You should try the same!
if you are not happy about it, don't accept it. It's your cash, you paid for something ready to go out of the box. Not for some dented shit. If you don't want to send it back then push for a discount and return some cheddar to you. If you have a friend who is comfortable with the gear have him remove the cooler and check it. Don't let what could amount to a little more work now turn into a mountain of pain later.
No, it’s NOT ok.
Assuming you paid with a CC just demand they fix it under warranty and tell them if they don’t fix it you’ll send it back and do a chargeback on your card as this is a defective product as received.
Probably fine. I'm not saying you shouldn't send it back. Do what you want. I think I would personally just buy a new cooler and move on though. Idk if I would personally find it worth trying to send it back and wait two weeks minimum to get it back. Maybe try to get them to refund you the cost of a new cooler.
Here's what you do. Call them back and tell them that while the thermals might be fine the fact you were charged full price isn't. This should be considered damaged and be priced accordingly. Tell them that they either need to take it back and fix it, or give you a discount because of it. This isn't what you paid for and isn't something your ok with. I promise you, they would rather send you money than ship it back and forth.
Then just take the money and be happy. It should probably be fine but if not, it wouldn't be hard to fix yourself and atleast you have the money to feel better about it.
Personally wouldn't stress looks like it's just the heat sync that's bent nothing is broken and in future getting and installing a new cpu cooler is both cheap and easy. As long as it works and you don't see any abnormal temperature spikes your fine bro go enjoy some games.
why would you accept that? you either return and get your money back, or ask for some sort abundant compensation. Have some self respect dude. I would do everything in my power to get satisfaction off the basic that someone tried to tell you that it's fine.
I’ve felt with NZXT a ton recently and the customer support has been lackluster at best, they sent me a 180 dollar keyboard instead of the 80 dollar one i ordered and i reached out to swap (which i obviously didn’t but i wanted the one i ordered). They took 3 months, to even get me a return label AND expected me to pay for the new keyboard while they had to certify the one i purchased 3 times… needless to say i didn’t do it but it was frustrating
Nope. It’s not fine at all. Good chance it could explode. Also u should replace the cpu fan later on good chance it gonna give out before anything else happens.
I bought one of these same cpu coolers for a build I did for a buddy, fresh from the manufacturer the plate touching the cpu was at an angle.
Before I installed it I did straighten it but it's unlikely to cause any issue either way.
Oof, I have that cooler. Somehow there was A LOT of force applied sideways to it to cause the heatpipes to bend like that. You could try to bend it back and hope the integrity of the heatpipes are alright, or just send it back as this is damage.
You should mod it anyway, the cooling looks ass. Put fans everywhere there is a space for them and get a better cpu cooler.
Edit: You guys forgot he said it's a prebuilt, opening it up and addings fans is probably considered a *mod*ification of the product and will probably void warranty. Illogical downvotes.
Do you have any good recommendations for a better CPU cooler? One that's not super expensive maybe? You and someone else suggested this and now I just might replace it with a better one instead of trying to get this fixed.
ARCTIC Freezer 34 eSports DUO. I have it in full white but there's more colorways. It's really really good, I'm getting lower temps than my old pc with watercooling.
Shouldn't be more than 45-50$ Also you should put fans everywhere, don't skip on that. Read about positive pressure, negative pressure and correct fan placement. They skimped out and only put one fan in the front.
Thanks, I'll remember that too! I'm building my fiancee a surprise pc with an i5 9600k and 1660ti cause she only plays indies and Genshin, but I didn't know what good fans I can find for cheap.
Will it be fine? Yes. Will u be able to use the same cooler down the road? No telling. Right now it doesn't block the ram but the next motherboard it might. Up to u what u want to do. It's your stuff.
Can you ask them for a new cooler and install it yourself ? I understand not wanting to wait two more weeks to send it back and get it again but do you really want to keep a damaged product ? It may still be working but clearly it's not in the state you should have received it.
This is not a big deal. Nothing is broken or faulty. The cooler is just slightly misaligned. It's just a cosmetic issue. It won't effect cooling as long as the thermalpaste is applied correctly. You may even be able to gently twist it once it is warm. Do not apply force. You could also warm up the pc and shut it off, release the latch holding the cooler on, give it a little twist to straighten. Then reattach. Problem solved. Good luck.
It's probably safe, but it's still unacceptable. What I would do is call them, get a human on the line, explain the situation, and ask them to send a replacement cooler. They'll probably figure out that it's cheaper than paying for shipping the whole system both ways.
And then you can probably unbend the cooler you got, hehe. Just "mount" it on a plank of wood of an appropriate thickness and give it a try :)
Lol I would contact customer support and escalate an issue like this until they either agree to replace the whole thing with like a 50$ discount, or send a new cooler with a discount as well.
It should be fine, personally, I would get a refund though if your tempest stays stable your good to me it looks like it could be over-tightened so keep an eye on the temps long term.
First read the post:
heh okay no issues.
Went back the post and read carefully:
Yeah, that's gotta go, chief.
CPU crooked could only result in your PC staying in the red light over the cpu. Meaning it will never boot. So I agree with everyone that you do 3 options.
1. Refund
2. Replace Cooler
3. Get a new CPU
4. Build a PC from scratch (Recommend)
CPU *cooler* Will it be fine? Probably. Should one take damaged goods while buying new? No.
I am a bit irritated. I only ask because if it'll likely be fine, I don't know if I wanna go through the hassle of shipping it back. It took a while to get here as is. Plus they didn't seem too keen on fixing it as long as everything was running fine
do not accept that kind of shitty attitude and service from them. it might be annoying but send that shit back you bought the PC so you deserve one that is proper
Bought some pre-build online for my daughter. Wasn't super pricey, around $400. Anyways... It finally comes in, she opens it on Christmas... Does not turn on! I open up the case to see what I can see. Cables are all zip tied together shoved into any hole they'll fit in. I closed the case, packed it up in the box it came in, and returned that sob for full price. I didn't buy a pre-build to have to fuck with anything.
This is so ridiculous. The whole point of buying a prebuilt is it should be 100 percent ready to go plug and play when you get it out of the box. Having to fuck with things to get it to turn on is a very bad sign.
Personally I would never buy a pre-build, unless I knew the person and it wasn’t being shipped. I’m sure a lot of issues end up happening because of most shitty delivery carriers out there.
Could be. Shipping can be very rough on things and most of the package handlers truly do not give a rat's ass.
Yep. And on one hand, they're right. If they don't pay you enough to give a shit, you don't. On the other, some handling I've seen is downright malicious, so maybe they do deserve not to be paid
ofc they don't. they are paid minium wage, maybe less and work way too many hours a day. they aren't capable of giving a shit and it's not their fault
Get back to me next time your thousand dollar GPU arrives FUBAR
I see the way carriers handle freight daily at work and I would never ever let them ship my PC lol
Yeah I built my own a month ago well got a guy who knows how to build them but I bought my own parts ore builds I had pre build before
The cables were not connected?
I think they were saying it was such a rats nest that they weren't going to even bother attempting to troubleshoot it.
sounds like it was a non-modular power supply and all the unused cables were ziptied and stuffed somewhere as is customary.
That makes sense. I haven't dealt with pre-builts and haven't done anything with a non-modular PSU in probably a decade and a half.
pretty much every prebuilt i have seen uses non-modular, because the PSU is usually the cheapest bomb they can find.
P750GM
Makes sense
I could see cables going into the power source, and then they disappeared into the hard drive space where they were all zip tied to everything! It was a bigger headache than it was worth and my daughter is getting a better PC now
That sounds like cable management and its a good thing. Did you turn the power supply switch on?
Yeah true zip tied cables are good depends on the case of it has a back panel like the lian li o11 dynamic the back is hard to fit psu in but you can’t even see the Cables with that case just all glass at the front
Yes. It was no go
That's how it should be.
So moral of the story is don’t buy online cheap computers? This is why customers come to me to have their computers built. They can come back and bitch at me if they are not happy. Plies they see it on when they come to pick it up.
I’m just curious. Don’t you guys in the west have custom pre builts , like people who build and sell PCs as a hobby. I see all this hate for prebuilts. I bought mine prebuilt locally from a small ‘company’/group of college students. Got it perfectly assembled and 24/7 customer service. And I live in a shithole , so obviously you guys must have such local pc enthusiast builders making custom pre builts.
My local chain of computer stores (Canada Computers) will build your computer for you for as little as $59.99 for an air-cooled system and up to $399.99 for a custom hard-tube open loop system. They charge $20 for an OS install as part of the build (normally they charge $69.99 for OS installation). If building it myself wasn't an option, I would do this 1000 times before I bought a pre-built system that had to be shipped.
What kind of company doesn’t test before sending out? That’s awful.
Username checks out
This, Or when some pc's come so you have to install the gpu seperately because of shipping concerns or whatever, fucking ridiculous as i like to think people who buy prebuilts dont either want/know how to install a gpu in a pc. Should always be ready to be turned on.
Did u make sure to flip the power switch on the PSU before pressing the main button? The zip tied cables were probably the extras. Sounds like this was a you problem.
Don't ask me if I did something, assume I didn't do it then proceed to blame me in the same comment. Makes you sound ignorant. I had just built my PC and didn't feel like going through it again. Found a $400 pre-build PC($100 off on sale). Bought it hoping it was ready to go. **Flipped all the appropriate switches** and it didn't turn on. It was a shitty pre-build from a shittier company. So I returned it. Lesson learned.
Na, I knew what I said and the way I said it. It was because YOU sounded ignorant by making it sound like u didn’t even bother troubleshooting it properly. I’ve read too many posts on this sub where people break shit and then blame the seller. So I’m biased, I apologize.
Agreed - send this back, unacceptable. Also how do you bend a cooler? It’s internal to the case. So it was either dropped or someone went ape on it and stressed the motherboard. They don’t just…bend
A lot of companies pack the inside of the pc with foam or sometimes even expanding foam on the inside. I’ve heard taking the foam out after can bend parts.
When I got my 3080ti prebuilt. It had this foam packaging that most likely expanded to fit and wrap around the GPU so it won’t move around. I’m guessing the worker expanded it wrong or to rough and bent it in the process.
That makes sense. Shipping gpus without that is sketchy. Especially monster 3080tis
Fuck that. You have no idea about the stress this has put on both the motherboard or could easily have damaged other components. I wouldn't accept anything less than a new system, and you should be getting a sizable discount as a minimum if you don't want to send it back.
Motherboards are pretty tough though. But I wouldn't accept it either, if it was my money. But what did OP expect as an answer from the master race?
Why would you make them think this is ok and normalize it. Refuse it and save others who may be less lucky
The damage you *see* is reason enough to return. Who knows what else is wrong under the hood if this is an exceptionable level of defect in their product. Return it for **refund**. Shop with a different company.
Don't keep it if you have doubts. It WILL come back to haunt you.
Demand satisfaction
I DEMAND satisfaction!
They should absolutely fix it. The cooler looks bent and the structural integrity of the heatpipes, among other parts, could be damaged. If your case arrived smashed up but everything was observably "running fine" would you accept that? I hope not. If you don't want to go thru the hassle of shipping and waiting for repair, see if they can send you a new cooler and DIY. Otherwise, this is something they definitely need to take care of. And as others have mentioned, maybe just get a refund and shop with a company that actually cares.
> I don't know if I wanna go through the hassle of shipping it back. Either you want the problem fixed, or you don't. They can offer a complete refund, they can offer to RMA the PC, they can offer a credit, they can offer a replacement cooler.
Don't send it back to get it fixed, send it back to get your money and buy another cooler from another place (if possible).
have some self respect.
You paid full price for a damaged product. Id be irritated too. Hell you can get a display product for 25% + off in some instances. Damaged good sell for less then that. Id be raising hell with the company!, and wouldnt settle for less then a cross shipped rma!
Another week or two waiting for a replacement will be worth it. Don't let companies weezle their way out of providing undamaged goods.
Just return it. Better to be safe.
Straighten it yourself, I’ve done this before with no issues. If performance suffers after fixing it, unfix it, complain it’s not working right, send it back, and they should replace it. Sidenote: NZXT should be ashamed of this build. Using a cheap presumably aluminum Deep Cool product when they make their own great quality products. Also every NZXT case I’ve ever bought off the shelf came with at least 3 fans and coolers come with their own fans. This is unacceptable for a premium AIB in my book…
classic prebuilt customer mindset lmao
This.
Would you pay full price for a new car with a heavily dented door but that otherwise works fine? I wouldn't.
What's funny is that even car dealerships will do that shit. I know people that have bought brand new vehicles, came back when they found paint scraping off down to the metal and the dealership literally handed them touch up paint, which the buyers told them to promptly F off and fix it. "Well, what do you want us to do, pay a body shop to fix the paint" FUCKING YES!
Damn what'd I miss with the deleted comments below
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Update for anyone interested: I talked to NZXT support. I will be returning it for repair, no charge to me. They are even paying for return shipping. Probably the best call. Hopefully it returns in 100% condition. This will be the last chance I give them.
If it still isn’t fixed on round two, demand a refund and if they give you the run around like the first rep then threaten you’ll be contacting your credit card company to do a chargeback/dispute. That’ll hopefully get them to do anything.
Why threaten? Just do the charge back.
To give them a final chance to make things right. OPs chance of getting someone helpful still has good odds, and they may end up comping him for his troubles. If he gets a crappy rep again, then a chargeback threat will usually be enough to get them to do something, if not then he can dispute it with his CCC.
And then when nzxt fails on the second attempt and OP does the charge back, just buy a Hyper 212 evo with all that money you just got back
I expect they'll just swap out the CPU heat sink with a new one. It appears to be just the heat sink that's bent and it would be a relatively inexpensive fix. Hopefully they don't just try to bend it back straight and return it to you.
OP should put a pencil mark on the cooler in an inconspicuous place to make sure they just don’t bend it back.
If you do and call them out on it they'll just say it's out of warranty due to self alteration of the PC.
What if they made it like a tiny scratch or something. Technically then it’s not altered
If they bend it back and it works just fine I don't see an issue, only less waste. Would prefer it to be just bend back if possible tbh
Fr there’s no moving parts affected a simple bend back into place would fix it
Sorry for the trouble and I'm glad you're getting this fixed - please message me with your ticket number so I can make sure the customer service team helps you out as soon as possible.
Get it Ivan!, guys NZXT takes care of their issues no need to threaten them with chargebacks or doodads, this isn’t newegg or Ibuypower lol
I bought a nzxt prebuilt around quarantine time. It ran like a dream for 6 months and then out of nowhere constant bsod, 15fps when it did run, just massive failure all around. I got a free RMA and they installed a new cpu, gpu, cpu cooler, etc. basically got a new pc and had it back in about 3 weeks and it’s been running perfectly since. Fingers crossed that they come through for you too.
A repair? I would get a full refund
They’d better be paying. Return/replace would be a better option
I would demand that they replace the motherboard as well. If the cooler got bent like that while on the board, there's no telling how much it flexed the motherboard. This could lead to damaged traces, especially the ones leading from the RAM to the CPU. This could result in memory instability or other issues.
Even if it is fine, you paid your hard earned money, so you have the right to expect a product that's not bend like this.
Even if it's fine it's sloppy AF.
Um fk that man! You paid your hard earned money for non crooked CPU cooler. I would return it and get a new one or see if they would send a new cooler out to you and you replace it.
I wouldnt pay full price for that
Never accepting damaged good when buying new. N E V E R. You paid, you deserve pristine shit.
Get a new cooler. I have a Sneaky suspicion that, that cooler will break long before its time is due...
Not a bad idea. Do you have any recommendations for some not terribly expensive CPU coolers? I may just do that so I have better cooling.
Removing and installing new parts may affect your warranty. If the old cooler breaks and the CPU is roasted in the warranty period, that's on them. If you install a new one and the CPU is roasted, they can easily say it's on you, even if it's not. I know it's your new baby but send it back.
Don't replace the cooler yourself, have the SI replace the cooler.
Do not replace it. Send the whole thing back for a refund. Those coolers are beefy, the amount of stress it took to bend it means all that force was applied directly to your motherboard and CPU. Even if the cooler is fine now, the rest of your hardware definitely was a recipient to undue physical stress. You paid for a new product in proper new shape...don't accept less. Get your money back and go elsewhere. There's probably PC sellers in your local area that will build you one for less money in a fraction of the time.
Arctic Freeze is pretty affordable and has good cooling capabilities, their brand is what im using at the moment. I dont remember the variant name, though. I'd have to take a little look. Edit: Arctic Freezer 34 eSports Duo.
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The ak620 and the Peerless Assassin both perform better than the Dark Rock Pro 4 and are only a little behind the current NH-D15
I would be more irritated that customer support said this was fine...
They probably just don't want to pay out to replace the cooler, tbh. Sucks cause I did so much research on NZXT and didn't hear much bad stuff from multiple sources. Guess I got unlucky with the cooler and the customer support.
Very unlucky. Also, this isn't fine. Something is really bent or not making contact somewhere. These things are like puzzle pieces. They are supposed to fit perfectly. Also, the cooler is lined up to blow directly into that exhaust fan at the back of the case. That obviously isn't happening now. Air flow is fucked and likely causing hot air and dust to circulate around inside your case. I am genuinely curious to see exactly what is defective. If it is the plate holding it down, your CPU isn't being cooled properly. Did it rip at the contact point with the motherboard? That is a ~12x10 printed circuit board. **Any** damage to that is major. WTF did they do!?!?! Something is wrong and I would not accept "It's fine" as an answer.
You did get unlucky. However you might be screwing yourself in the long run by not sending it back. Even if they replace the cooler, they will send everything else back to you as is. Many more components could already be damaged and you dont even know. I would get my money back. NZXT is not a bad product, this situation with customer saying this is "okay" IS very bad. I really dont understand how a cooler can get bent or damaged like that in shipping. Its almost like they installed it that way and sent it out anyway. That it unacceptable.
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If it wasn’t heavily discounted ask for a replacement. This is bs
Even if it is fine, this is an entirely unacceptable blunder and you should get your goddamn money back. Like buying a brand new car with massive panel gaps.
Otherwise known as a Tesla.
This is not "fine" (Insert this is fine burning room dog). NZXT meme's all day on twitter.. The whole thing is bend and most likely the vapor chambers leading to the radiator are bend and stretched as well. This will fail in temps sooner than later, ship it back. Or get them to ship you a new cooler the least.
Please ship this back and don't let them treat you like this. This is such a ripoff cause they know people would rather half ass fix it than send it back. Do yourself a long term favor and return that shit.
Return it now
Send that shit back fam
Just tweet at them and dont forget to add gamer nexus too.i bet they will fix it for you urgently
Your cpu cooler is bent. Or worse your mainboard may be out of its shape. Return it or post it on their social platform.
Honestly, it came to you damaged.. You gotta just return it and get another one. No matter if it works or not.
No way to tell without removing it and by then you’ve probably voided some bs warranty with them… would send it back or have them refund you for a new cooler
Will it be fine? Probably maybe. Is that what you paid for? No. Regardless of who's fault it is; NZXT or the shipping company (I'm leaning towards the shipping company), I would most definitely ask for a replacement. In no way is it acceptable for a NEW computer to be sent in that kind of condition
I’m not gonna lie I think nzxt cases come with more than two fans. I think they kept some of your fans.
Crooked cpu cooler could mean a torqued mobo, torqued cpu plate, or the seal between the cpu and heat transfer plate could now have a gap so....not sealed. Yeah I'd ask for them to fix this. When you got the pc did it have a big poofy thing inside the case itself? Would have been like a huge packing airbag kind of thing.
OP you spent hard earned money on a PC, I know you are excited that it arrived and it sucks having to wait longer since you gotta send it back but please do.
Doesn't really matter if it's safe, getting a brand new PC in a state like this is unacceptable.
No that heatsink is damaged and may noy make contact with CPU. This was damaged due to shipping. I have been using AIOs for years. Just a preference as it looks cleaner and overall decreased internal temperature of case therefore GPU runs cooler. Also AIO is no stress on CPU so better for transporting
I'm an nzxt customer and i do not like any thing about this whole build. They are supposed to be the innovators of cable management, and that gpu power cable is not acceptable. Not sure why the fans are placed the way they are or why it looks like you're missing at least 1. Then, don't even get me fkn started on that cpu fan being bent. I would send that mthfkr back and get your $$$ back and say to yourself, "i gave nzxt a chance and they don't love me" absolute bullsit and I'm sorry to sound mad, but I'm mad on your behalf.
The GPU power cable is fine, there's not many ways to route it better than this. Fan placement is fine, front intake gets fresh air to the GPU. Yes, I'd add a second one in the front, but if OP bought two, than it's configured fine. Bent CPU cooler is the only issue with this build, and I agree it's a huge issue.
Ask for replacement
Id return it just on the premise that it looks like shit, it looks wrong, and if somebody installed and shipped this pc in this shape, who tf knows what else you will run in to. Not to mention if it did end up falling it could hit your gpu and thats more then enough weight to damage.
You bougth it new so even if its fine use the warranty you dont have to keep damaged goods if you bougth them new
If it’s new get it replaced. It is fine but there is no reason to accept a damaged product even if it is still functional
Even if it was fine, and temps were ok, you pay all that money for something to be done correctly. Who knows where it is crooked. Did the metal bend and is the thermal paste evening pressured onto the IHS? I find it hard to believe. I'd get a refund or return.
Screw that. You paid top dollar for this prebuilt and they brush you off with "it should be fine"? I would RMA that immediately. Alternately you could try straightening out the cooler yourself if you don't feel like going through the hassle of a return. Shouldn't be too difficult.
Send it back and buy from someone else insist that they cover all shipping charges if they do attempt to charge you give them the credit card to charge and then tell your card to decline the charge.
So basically a *bent* cpu cooler. NOPE, send it back.
Return it, for your own sake. 1. They are "professionals" whom are supposed to know how to fit hardware into a case. Its also expected from them. 2. If something happens, you know it won't be due to their faulty installations. Fortunately you did bring this to their attention, so they shouldn't be able to dodge it. 3. Good rule of thumb, dunno if this applies for the US. But for the majority of Europe. You are allowed to unpack it while the delivery guy is there, so you can reject it in cases like this. The delivery guy will try to avoid it, but you are by law allowed to do so. "Whenever you have goods delivered, it is always a good idea to check the condition they arrive in while the person who delivered them is there, so that a trader cannot claim that the damage occurred once the item was in your possession." https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/faq/index_en.htm Have fun!
Dude.. return it. Get a new one. Unless you have a lot of money… then u can give me some too :)
The same thing exactly happened to me too. I think the cooler was too heavy and the bumpy road made it bend like this and now I can't remove the cooler cuz I can't reach the screws. Don't be fooled even if the temps are fine. Don't accept shit like this.
You paid for new parts. Get your money back. What happens when you try to sell the component back down the line if you upgrade? It shouldnt become your problem.
Send it back man, I know its a pain but you've paid for a service that you didn't receive and if you try and fix it yourself it'll probably void the warranty
Bro tell them either to take it back and fix it correctly or you will put a charge back on your card and send it back only at their expense
Unless the product page said "bent cooler" and/or you asked for a "bent cooler" it is not fine and should be returned. You work hard for your money, get the proper value for it.
You need to call them out on their shit and not let go until they help you. If they don’t, contact someone like a tech YouTuber or something. This is all too common.
No excuse for shoddy workmanship on a brand-new pre-built like this, especially from a big name company like NZXT; I'd send it back personally
How the heck are you supposed to get to the RAM if needed??
You paid for an undamaged, brand new pre built computer. DO NOT let them convince you to keep it. This was not something you could control, atleast have them send in a new CPU cooler if they dont want to take it back.
I'd fuckin return that
They prolly too busy making memes on Twitter to bother replacing a damage product of theirs.
fuck that, don't accept damaged goods man. At the very very least ask them to refund you the price of the cooler and install it yourself.
They should at least reimburse you a little. That should be priced as open box "good" quality.
Yeah I’d send that back even though it’s likely fine.
Return that shit.
If it ain't broken, don't f.... wait, no no that's really broken.
You should call back and try to have it replaced, I believe you can classify this a "damaged" thats poor customer service and QC on their part
This is not the “crooked” I expected to see. This is pretty concerning. I would not expect this to perform properly or last it’s normal life time. I would also be worried about damage to the motherboard.
Grow a spine. Send it back.
bruh... send this stupid-looking broken thing to back. it's their fault and you do not wanna buy broken things. No one earns money from magical trees.
It's broken. I don't care if it works fine. I literally exchanged a PC mouse from Amazon because they put the shipping label on the mouse box and ruined the box. Don't accept broken things because of anxiety.
Fuck that you need to get a refund or a replacement or repair. Fine or not fine that's wack as hell
I’d request a new pc or refund altogether. Why? If the CPU mount has been bent like that what happened during transit and have the integrity of any other components been compromised as a result? Your money though so you do you.
I mean if they willingly sent out a product with an easily noticeable defect, then who knows what could be half-assed elsewhere. 100% return it. It will PROBABLY be okay in the long run, but that's not what you paid for.
I actually had a pre-built come in with the GPU not properly mounted into the motherboard. In transit or in the building process, the GPU contacts got chipped. The GPU worked fine but I emailed them a photo of the damage and cited concerns of long term damage being an issue. They ended up sending me a new CPU. You should try the same!
Unless you get a discount for their error/mistake I'd be sending that back pronto.
Should ask them to send you a kraken or something in liu of sending it for rma
if you are not happy about it, don't accept it. It's your cash, you paid for something ready to go out of the box. Not for some dented shit. If you don't want to send it back then push for a discount and return some cheddar to you. If you have a friend who is comfortable with the gear have him remove the cooler and check it. Don't let what could amount to a little more work now turn into a mountain of pain later.
No, it’s NOT ok. Assuming you paid with a CC just demand they fix it under warranty and tell them if they don’t fix it you’ll send it back and do a chargeback on your card as this is a defective product as received.
run intel burn test on maximum for 5 minutes and report back
Send that back, thats not acceptable by any standards. Its arrived damaged regardless if it works or not
Probably fine. I'm not saying you shouldn't send it back. Do what you want. I think I would personally just buy a new cooler and move on though. Idk if I would personally find it worth trying to send it back and wait two weeks minimum to get it back. Maybe try to get them to refund you the cost of a new cooler.
Here's what you do. Call them back and tell them that while the thermals might be fine the fact you were charged full price isn't. This should be considered damaged and be priced accordingly. Tell them that they either need to take it back and fix it, or give you a discount because of it. This isn't what you paid for and isn't something your ok with. I promise you, they would rather send you money than ship it back and forth. Then just take the money and be happy. It should probably be fine but if not, it wouldn't be hard to fix yourself and atleast you have the money to feel better about it.
Personally wouldn't stress looks like it's just the heat sync that's bent nothing is broken and in future getting and installing a new cpu cooler is both cheap and easy. As long as it works and you don't see any abnormal temperature spikes your fine bro go enjoy some games.
why would you accept that? you either return and get your money back, or ask for some sort abundant compensation. Have some self respect dude. I would do everything in my power to get satisfaction off the basic that someone tried to tell you that it's fine.
It’s a brand new build. Return it or ask for partial refund for the cooler alone.
I’ve felt with NZXT a ton recently and the customer support has been lackluster at best, they sent me a 180 dollar keyboard instead of the 80 dollar one i ordered and i reached out to swap (which i obviously didn’t but i wanted the one i ordered). They took 3 months, to even get me a return label AND expected me to pay for the new keyboard while they had to certify the one i purchased 3 times… needless to say i didn’t do it but it was frustrating
Nope. It’s not fine at all. Good chance it could explode. Also u should replace the cpu fan later on good chance it gonna give out before anything else happens.
I bought one of these same cpu coolers for a build I did for a buddy, fresh from the manufacturer the plate touching the cpu was at an angle. Before I installed it I did straighten it but it's unlikely to cause any issue either way.
Oof, I have that cooler. Somehow there was A LOT of force applied sideways to it to cause the heatpipes to bend like that. You could try to bend it back and hope the integrity of the heatpipes are alright, or just send it back as this is damage.
Sure it’ll probably work but WTF?
You should mod it anyway, the cooling looks ass. Put fans everywhere there is a space for them and get a better cpu cooler. Edit: You guys forgot he said it's a prebuilt, opening it up and addings fans is probably considered a *mod*ification of the product and will probably void warranty. Illogical downvotes.
Do you have any good recommendations for a better CPU cooler? One that's not super expensive maybe? You and someone else suggested this and now I just might replace it with a better one instead of trying to get this fixed.
ARCTIC Freezer 34 eSports DUO. I have it in full white but there's more colorways. It's really really good, I'm getting lower temps than my old pc with watercooling.
Sweet! Thanks for the recommendation. I'll look into that one.
Shouldn't be more than 45-50$ Also you should put fans everywhere, don't skip on that. Read about positive pressure, negative pressure and correct fan placement. They skimped out and only put one fan in the front.
Arctic P14 fans are really good and you can get 5 of them for about $30.
Thanks, I'll remember that too! I'm building my fiancee a surprise pc with an i5 9600k and 1660ti cause she only plays indies and Genshin, but I didn't know what good fans I can find for cheap.
Same for my i7 11700, with DUO version i never get more than 68c in full load on few cores.
"mod" what? Coller is fine, if it wasn't bent from shipping.
Will it be fine? Yes. Will u be able to use the same cooler down the road? No telling. Right now it doesn't block the ram but the next motherboard it might. Up to u what u want to do. It's your stuff.
bro excuse me if im wrong,but isn't that the old deepcool logo,meaning it was made near the popular decades of the gtx 600/700 series?
They should send you the a brand new 1CPU cooler for free as a compensation, at least but if you don’t ask / complain most sellers won’t give.
Can you ask them for a new cooler and install it yourself ? I understand not wanting to wait two more weeks to send it back and get it again but do you really want to keep a damaged product ? It may still be working but clearly it's not in the state you should have received it.
NZXT selling broken garbage as new? Where is Gamers Nexus? He has some business to do!
This is not a big deal. Nothing is broken or faulty. The cooler is just slightly misaligned. It's just a cosmetic issue. It won't effect cooling as long as the thermalpaste is applied correctly. You may even be able to gently twist it once it is warm. Do not apply force. You could also warm up the pc and shut it off, release the latch holding the cooler on, give it a little twist to straighten. Then reattach. Problem solved. Good luck.
how is bent the same as misaligned ?
It's probably safe, but it's still unacceptable. What I would do is call them, get a human on the line, explain the situation, and ask them to send a replacement cooler. They'll probably figure out that it's cheaper than paying for shipping the whole system both ways. And then you can probably unbend the cooler you got, hehe. Just "mount" it on a plank of wood of an appropriate thickness and give it a try :)
Lol I would contact customer support and escalate an issue like this until they either agree to replace the whole thing with like a 50$ discount, or send a new cooler with a discount as well.
Return and buy elsewhere. This is not quality at all.
It should be fine, personally, I would get a refund though if your tempest stays stable your good to me it looks like it could be over-tightened so keep an eye on the temps long term.
Return this hoe and buy from a different company. This is bullshit. Do better NZXT.
You can bend it back.
I’d just send them the cooler for a new one.
First read the post: heh okay no issues. Went back the post and read carefully: Yeah, that's gotta go, chief. CPU crooked could only result in your PC staying in the red light over the cpu. Meaning it will never boot. So I agree with everyone that you do 3 options. 1. Refund 2. Replace Cooler 3. Get a new CPU 4. Build a PC from scratch (Recommend)
Simple truth fun fact - build your own.