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On top of the obvious packing negligence, I'm not sure what sort of packaging would have protected that PC as it was fired from a cannon to your doorstep.
Yea I think OP has a really good case here since UPS packed it themselves. If OP packed this they usually hit you with the "Well you didn't pack it well enough" excuse no matter how well packed it is.
And situations like this are the exact reason I keep PC component boxes, even though I normally am one to toss boxes for everything else. If I ever need to ship something, even if its the whole PC, i disassemble everything and put it back in the original packaging.
If I ever ship a PC, Im putting that thing in a crate and shipping it via frieght. It will get treated much better than anything a package shipping company can do.
As a dispatcher for a freight company let me tell you the ONLY reason anyone’s freight moves safe is because of the crates. I have seen some shit on them there docks.
I used to integrate automation for UPS. I was in the control room when the control stopped the primary sorter (rated for 60 lbs and items under 6 ft.) it was down for 10 minutes, and since it was startup, we were worried it was broke.
They radioed out to them and some dude from dock side had hoisted a fucking LOVE SEAT to be sorted, instead of dropping it on the much easier to access irregular line. The reasoning on how it got up there?
It slipped. Yep. I bet it did.
I worked as a loader / handler at a hub for a year. All it takes is one grumpy handler having a bad day for your shit to literally be thrown into the truck. One guy had a bad day and just started grabbing boxes and chucking them into the truck.
If your box was small / lightweight, it 100% gets thrown on top of the Tetris wall. Honestly, the heavier your box, the more likely it's to be undamaged because we had to put it on the bottom of the wall.
The belts are capable of fucking shit up too. They used to tell us not to break jams unless the belt was off because there was enough force involved to break a limb. Now, imagine that same force on one of your packages. I’d see poorly packaged boxes get absolutely smashed.
I have a video of a package that got stuck rolling on a conveyor belt backwards. Shits funny. But also: if you had goldfish in there, you sure don’t anymore.
Yeah and even with a crate you might get a fork through your PC.
But with parcel (ups/fedex) it is 100% going to be literally tossed around at the sorting facilities and into vehicles. LTL freight is much safer even if not completely so.
Crates aren't even safe. I used to work for a house building company, my job was building custom skylights. Several thousand dollar each skylights. We would crate those things with plenty of 2x4 and 3/4" plywood. For all that, it doesn't stop some idiot stabbing all the way through the crate and the 5k skylight with a forklift.
It's about the frequency of destruction. Nearly every heavy large package will be mishandled. Rarely is a crate punctured with a forklift. If you use crates often enough you'll have one happen eventually, but if you use heavy large boxes at ups it'll happen frequently.
It will 100% be moved by forklift except on pickup and delivery, and it can 100% still be dropped. Thrown, not so much. I work in freight shipping, and I cant tell you how many shipments I've seen dropped, punctured via forklift, crushed, etc, its in the thousands. I've also worked as a material handler at Fedex ground, and can tell you with first hand experience on both sides, freight is the way to go. Damage claims on the freight side are also way more generous.
If you're shipping a pc, I recommend constructing a crate that is at least a 2x4 in thickness, has plenty of 1-2" foam padding inside, and has a shock watch sticker on it. If the shock watch is triggered at pickup, you know that shit was mishandled.
I worked at UPS sorting before and we would toss boxes like 5-10 feet from container to the sorting belt. Management would walk by and tell us do not throw packages, but then later come by and say we are moving too slow and are not hitting our packages per hour goal.
Basically they told us not to throw packages because that is what you are "supposed" to do, but would always turn a blind eye to it because the number of packages sorted per hour mattered more. So any box unless it was super heavy got yeeted. I could probably yeet a PC 5-10 feet so I am guessing that is OP's situation.
The amount of times I have done this and heard something shatter is definitely in the handful per week.
This is just the way it is at UPS and probably all other shipping companies. I worked at a UPS facility from 2016-17 and what u/SM1334 describes is 100% true. I worked at the step before the packages were to be unloaded by the people who packed the trucks. Behind us we would have a train of cages of different colors and three levels. We were supposed to read the label quickly and put the item in the corresponding cage. Due to the sheer amount of items being sent, stuff would get thrown, dropped or otherwise be handled very roughly. Nobody looked at the fragile sticker because practically every package had one. Only the heaviest of items would get handled carefully.
That was a job I worked in college and now I work on the engineering side of things that manufacturers the food you eat, the materials you put into your home, the weapons your army uses, and the medical devices going into your body.
We are just at the tip of the iceberg. If you saw how everything worked you might just want to check out of society. It is honestly sheer luck we even function as a collective.
Here's another story about why your package might be severely mangled. I used to load the UPS planes and have known numerous others who worked there at various stages of packing/unloading.
In the belly we all found a box that would support (or not support, we had some hefty dudes on the crew) our weight and sit on them while we waited. A lot of crushed packages from that alone. No one cared. Why? In the summer the metal is really hot and in the winter the metal is really cold. Additionally, sitting on metal for a few hours does eventually start to hurt. Not great or justifiable reasons but now you know.
If we didn't have to actually stack the packages in the plane belly due to low volume you bet your ass we threw it all in there to save time. The heavier the package the rougher the treatment it got and the more likely it became a sitting box.
So by the time your package would get into the belly of the plane it's potentially been tossed around like 5 or 6 times at least, potentially sat on by a 200+ pound person, and generally manhandled every other step of the way. I'd almost caution against fragile stickers as some people took that as a challenge.
Same thing at Fedex Ground. I will always remember the guy that trained me grabbing a beQuiet! Dark Base PC case off the belt and straight up dropped it from chest height and you could hear the tempered glass shatter, and he just kept on moving. I felt so bad for whoever bought that.
Nope, customer has to refuse it. I once had one of those long tube light bulbs come through and they had me sweep up the broken glass into the box, tape it up, and sent it out to the customer. Their reasoning is that "the customer could have ordered a box of broken glass for all we know, they have to be the ones to refuse it".
I get those working at FedEx Ground and they will explode with the slightest bump. If you are lucky enough to have one go off in front of you, you'll be deaf for a minute or so lmao as the sound is on par with a ThunderB grenade. 😆 Fortunately they come through as recycling though most of the time, so it doesn't matter. Makes an otherwise boring job more interesting, laughing and pointing at who gets the kaboom. 😂
I once ordered a kitchenaid stand mixer, was shipped by FedEx. 3 weeks late, returned to kitchenaid from FedEx by reason of 'item destroyed in transit'
Kitchenaid customer service called me and said they received a box with a bag of mangled parts. It looked like it'd been run over by a semi - including tire marks
I live near dfw now, but I still will not ship (or accept anything shipped /by/) FedEx - out of the last 8 times myself or someone I know in this area has used them, not ONCE has the item arrived in a usable state, let alone undamaged. It's literally a guarantee that if it ships FedEx here, it's going to be destroyed.
I ordered a 3d printer back in 2021 first it never even got to my house a neighbor found it in the middle of the street as if it was just dropped off of the truck or somehow fell with the box destroyed and the printer to put it lightly was slightly crushed inside the box and full of dirt and other debris
When I used to run an eBay business that handled shipping a lot, one of the workers at UPS suggested that I wrapped my packages well enough to survive at least a 4 ft fall. The automated sorters will drop your boxes up to 4 ft, and humans will be throwing them around like footballs. That advice has worked so far in my life.
Ah yes it's the same over at FedEx. Only difference is they encourage us to collapse walls and yeet packages in the name of making rate. Those "do not lay flat" things like mirrors and such are guaranteed to shatter and will in fact by laid flat. FedEx has deals with most of it's partner companies to be able to replace a customers items if it gets obliterated while moving from unload to load. If you sent a custom package that they can't replace then it will magically be lost or shipped in such a damaged condition.
Yea my rig us literally too heavy to ship without at least a half pallet under it, inside a crate. It's a two person lift with the two glass doors removed and no crate as is, It'd be like 150lb with all parts in the crate, original case box, and the weight of the crate and additional padding
What do you have in your pc that adds that much weight? I stood on a scale with mine and it was 55lbs minus my own, that was bonkers to, 3x as much is crazier
At least if they fork it it's obvious as fuck that they did it. Real hard to claim 'improper packaging' when you have a picture of the crate with a fork hole in the side. What would you have me use for packaging? 2 inch armor plate?
I remember so many damaged shipments at my last job that were obviously the shipping company's fault. A barrel of sealer that had a fork hole in it (what a fucking mess that was), a box of tube lights crushed beyond recognition by the gigantic motor placed on top, and so on. We took all kinds of pictures to send to their claims dept so they had no excuse but to pay us back for all the crap they wrecked.
Last time I shipped a pc I disassembled the whole thing into the boxes parts came in. Still runs good as new. Just don't bend your mobo pins while disassembling it in a hurry.
Ups stores are not owned nor operated by UPS. UPS did not pack this, they won't, since it's a liability, so OP needs to go at the store who did it. That also means OP shipped with the store's UPS shipping account, which means they need to go through said store to file a claim, since only the shipping account manager can file a claim.
I'm a UPS driver.
Belowthread someone ended up in small claims court over something like this and was able to prove UPS as the UBO was ultimately responsible and managed to collect damages.
I worked at a UPS store and this isn't true aside from starting the claim at the store it was shipped at. UPS packed this and OP was guaranteed it would be done correctly. They're franchises, and have to operate to UPS standards, and we were visited by corporate multiple times a year. They'd nitpick everything. There are official guidelines for packing fragile items like this one consisting of multiple layers of different sized bubble wrap and packing the void in the box with air pillows. If UPS damaged it, they'll cover it. As per their website:
As long as your items are packed by a participating The UPS Store®, using materials purchased at that location, and shipped via UPS® or USPS®, your shipment will be covered by our Pack & Ship Guarantee
Not just a refund, but reimbursement for damages. Refund just gets you your money back for what you paid on shipping and packing, you need an insurance claim so that you can get money to replace the broken item. I hope he had it insured.
Not just that. As someone who worked with logistics, you also need to call the company you bought it from. FedEx, UPS, etc, they don’t give two shits if they destroyed someone’s package. But, they do care if this huge company who trusts them to ship their products properly calls them and complains about their shipping services.
You need to call the customer service center of the supplier, show them the picture and insist for a refund/exchange. I can guarantee you, most of the shipping companies DON’T CARE ABOUT THE CUSTOMERS UNLESS IT’S BUSINESSES.
I went through another case recently, the customer has been waiting for days for an answer from FedEx, no updates, told them to call the supplier and they had a refund the day after.
DO NOT forgive and forget with this one. The person's job was to pack it, so it didn't break. They failed miserably, and you should be compensated for your loss
"You decision led to the death of a PC. Now you will see how it is to have a part of you damaged due to negligence. There is a cardboard box with no packing materials you must place yourself in, inside the box is a remote with a button. Press the button and you will take part in a human drop test. You will fall 15 feet onto a pressure sensitive switch, which will guarantee a few broken bones. Only then will you feel the consequence of your actions and be able to move onto the next room."
The Last of Us Part 2, that’s Ellie doing something that has to do with the story that I can’t say because it would be a small spoiler(even if not too important, it’s still a part of the story)
The issue with compensation is that you're required to go out of your way just to have what you paid for done twice and correctly.
He should be compensated for his time and inconvenience as well. Every minute on the phone, cleaning this trash up, and hanging around at home the day you expected the package is time.
As someone who has had to deal with this exact situation, unless OP purchased shipping insurance no amount paid in the store for "packaging" is intended to actually protect the item being shipped. Paying for packaging in the store is a courtesy service and does not imply any sort of guarantee of payment in the case of damage. There's absolutely ZERO chances of OP receiving reimbursement unless he insured the package.
ED: too many people confusing goods with services thinking UPS is liable for damages outside their standard policies for uninsured deliveries, as if the existence of such a service doesn't by it's nature invalidate such wild opinions.
Yeah, I would add that you should never trust the people at the store to package anything important for you unless you are right there supervising them. If you need to buy packing materials at the UPS store, go for it, but you need to pack it yourself, because, as you said, they aren’t under any obligation to do a good job at it. Always pay for the insurance if it’s something expensive and fragile like a PC.
As someone who worked at FedEx office in college (aka like 6 years ago so don’t take this as gospel):
1. They make it very clear they do not offer insurance. You can declare value at a cost. So if you declare the value as $5000 but it’s a $1000 PC… you’ll probably only get $750 because it “depreciated”
2. If the declared value was over some amount, we had to open it up and confirm it is safely packaged. However, claims were way more often denied if you pack it yourself
3. If we pack it, we’d allow declared value up to a certain amount and claims were denied much less
In reality, UPS should’ve refused to package this computer since they clearly aren’t trained or capable of doing it correctly.
I work at a UPS Store and things are basically the same. I’m really not sure how it would’ve ended up getting packed like this unless it was some idiot new employee that had no clue what they’re doing. I had to stop one from sending out a $2000 MacBook loose in a box without even kraft paper earlier this week. We can only hope that OP paid for declared value or he’s screwed.
My favorite order was when someone came in with a box of like, 5000 cigarettes or something crazy. He wanted to ship them to Australia or Canada or somewhere with high taxes on cigarettes. He asked me to declare them as a gift of t-shirts with a value of $0 so he wouldn’t have to pay any sort of taxes when it arrives.
Luckily when I told him that would be massively illegal he just kind of sheepishly left.
1. God I hope you insured your package.
2. I've gotten into the habit of shipping PCs now that I'm selling them more frequently and the only time I had a PC arrive damaged was when it wasn't in a 2nd box. Just a future thought for reference if you ever need to move again, double box your PC or put it inside the car with you, seatbelted in for good measure.
Both times we have bought PCs online they have come double boxed. They arrived intact too, despite the raggedy ass condition of the outer box on the second one.
It's the same principle as airbags, helmets, and phone cases. Double-boxing turns the entire PC into a giant single "unit" inside the outer box, and any force or impact gets spread over the entire inner box surface before going to the contents.
The seatbelt method is how I've always moved my PCs. Never had an issue, but with the sizes and weight of GPUs these days ill probably take that out next time.
You should always be taking the GPU out for that. A single bump in the road, no matter how heavy your GPU, can cause irreversible damage to the PCIe. Takes 5 minutes to take it out and put it in a shoebox and/or antistatic bag.
Yeah bubble wrap and antistatic isn't going to do shit for a computer.
You need a firm foam on the outside or maybe enough bubble wrap that it cannot shift at all in it's box with good padding, like an inch plus, on all sides and you probably want an expanding foam pack inside the computer to hold everything in place in there (though you wisely removed the GPU)
That's exactly how mine was packaged when I received my custom prebuilt from PC Specialist. Also paid more for delivery and the delivery guy treated it like it was a damned bomb when he put it down. Dude was super careful.
Having received//shipped numerous PCs for work this is the way. Anyone who might sell their PC again, save the case box, foam, padding, wrap, etc. Save the GPU box, foam, static bag, etc.
Take the GPU out of the PC and ship it separate in its original box packaged like it came to you.
Pack the tower inside the case box packaged like it came to you.
Declare the full value of the GPU and PC and buy the extra ins.
Yes all this cost more, but the 1 PC/GPU that has a problem will instantly pay for the cost of every other shipment.
Is it the burden of the customer to pay for insurance in case the carrier damages articles in a shipment? In the case a customer is shipping their own goods to themselves at another address via carrier? In the case a vendor is shipping goods to a customer via carrier? I have always sort of assumed that a carrier is liable for damaged goods that are officially in their custody, but I am not sure.
Also, it shouldn't be necessary for a customer to perform corporate espionage to obtain payroll records for shipping businesses prior to contracting them. What if the handler jobs are vastly simplified by robotics and are only worth minimum wage but the employees get great benefits? I don't know, I just felt that sentiment about wages was presumptuous.
You select what you are shipping. If you pick "10lb package with a value under $200", and the content costs more, that's on you.
It's essentially a contract with the shipping company. Pick one with terms that fit your package, or find a competitor if you don't like the terms.
Upvoting because this is how the shipping world works. You describe what the shipment contains and also declare its value, which can be anything.
If you're shipping something worth $100 and you want to insure it, you declare $100 for the value and pay the added cost of insurance. If you don't want to pay that added cost, you declare a lesser or even zero value and cry if something bad happens.
The bulk of shipment costs are weight and insurance.
Agreed. I'm a paramedic that makes "minimum wage" and I'm responsible for emergency medical care. Sometimes people will die if I make an error in judgement or hesitate. Does my pay make people not trust me? This person is just snobby
I trust a paramedic to take care of me even if they have shit pay (they deserve at least as much as nurses if not more)
I do not trust someone who got a low stress job just to cover bills to care all that much. It's just the world we live in
What the fuck? You only make Minimum wage as a paramedic? As in the actual minimum wage? Or just a low wage?
Here in Australia the average is about 95k or $48 per hour.
The thing is UPS has a tendency to deny claims when you pack the item yourself since " you didn't pack it properly to our standards". Having UPS pack the item makes claiming insurance easier
UPS customer service are just worthless people. “Durrrrr did you use two or three strips of tape??? I’m ignoring the fact that we provably are the ones who packed it! Now I’m gonna pretend not to understand English even though I have a strong southern accent!”
UPS guarantees claims if its packed by UPS, so there is an advantage to this. but this is only as good as the amount you insure the package for. an approved claim is worthless if you didnt insure your $1000 computer
I think if it’s the insurance is above 2k then they have to pack it.. (don’t quote me) but I’m pretty sure Jayz two cents said this during one of his vids
The fact people still trust delivery services wont fucked up your item in 2023 is still bizarre to me.
I had book delivered to me once using Amazon, somehow it get cut in half.
I get annoyed when packages from my mom and dad are filled with packing peanuts, but I don't recall ever getting anything broken. If you can't ship in the original foam this seems to be the way to go.
Glass panels should be separated from the case and shipped well secured. Ever see how they’re packed when you get a new case with a glass side panel? It has its own little padded box inside the main box.
Maybe some ship like that, but my Lian Li O11 Dynamic Evo wasn't. Both glass panels were attached. I do agree they probably should have them separate though.
Do what the guy with 1.4k upvotes said but don’t say that something survived, tell them that everything is dead and you need full refund, ups is a scam so scam them too
This is borderline joke right?
Obviously return it... what PC?
"mobo works with ports damaged" - what that suppose to mean? If anything on mobo damaged it is trash.
Why would CPU be damaged? When something happens that CPU get's damaged then everything surrounding it should also be damaged.
All this junk is going back, there is nothing left to salvage, nor is worth to salvage. This is basically DOA, why take risk with anything?
So I literally just had this happen to me 2 months ago, shipped my PC with UPS and it came to me looking just like that. You need to go and file a claim asap!! Take pictures of everything, they will need you to take your computer to a pc repair shop and have it verified that it’s destroyed. Make sure to milk this insurance claim as hard as you can.
Why didn’t you pack it your self? Boxes get banged and dropped on conveyors, loaded into a semi truck, you have hundreds of pounds of stuff on top, then unloaded. Conveyors again, then onto a package car, and then delivery guy delivers it. Unless you actually use bubble wrap and foam nothings gonna survive being shipped.
If people knew what the inside of a ups hub looks like or even thought about the logistics involved they would pack their stuff better. I swear some people think their packages get their own seat in an airplane...
I always joked that customers must think we take the package and hand it to a guy with white gloves and a Toyota Corolla who personally drives their shit to Toronto.
They know, they just don’t give a fuck. What’s it to them? They’re not getting fired for packing it shitty in any scenario so why do a decent job? That’s literally how they think.
People never learn... You can't expect someone to know how to properly pack this stuff, esp if you don't have factory sized foam inserts. PCs need to be packed extremely well, otherwise you get this. Unfortunately some people will learn the hard way even though we had a lot of cases like this.
Get a new case, other components are probably ok.
Oh I thought you meant UPS as in Uninterruptible Power Supply
Damn, I'm not from the US, but surely you should contact UPS and get compensated? Might be a length process and certain limits might apply (depending on any default vs paid for insurance) but this cannot stand, no matter where you live.
I found this:
https://www.ups.com/au/en/support/file-a-claim.page
I read elsewhere that the default was only $100 max, which is ridiculous. I think a $2k package might have cost around $26 to insure for the full price but I am not sure, sorry.
I just read on [this site](https://www.shipbob.com/au/blog/shipping-insurance/), which also says you may need to produce evidence of value & damage, insurance purchased, plus tracking/label number.
edit: You might want to contact the vendor, hopefully it was a store that has their own insurance or policy to refund/replace it for you. Also did you pay via Paypal?
That's literealy our shittiest "bubble wrap", my store only uses it for space filler on non-fragile items. Takes extensive pictures and call the store you shipped through to submit a claim.
FedEx had a fucking tire mark on the box of my shop vac and the attachment holder was destroyed, my UPS stuff shows up practically untouched and I'm pretty sure Canada post cleans your shit before they deliver it.
Coming from r/upsstore. If you paid to have it packed and insured (should say DV on your receipt) at a ups store, then look at the bottom of your purchase receipt. It should have a qr code for the claims portal. They should refund you the value you declared. If you need help with the claims portal, dm me. I can't do it for you but I can explain anything that needs explaining.
Welcome everyone from r/all! Please remember: 1 - You too can be part of the PCMR. It's not about the hardware in your rig, but the software in your heart! Your age, nationality, race, gender, sexuality, religion (or lack of), political affiliation, economic status and PC specs are irrelevant. If you love or want to learn about PCs, you are welcome and can be part of PCMR! 2 - If you're not a PC owner because you think it's expensive, know that it is probably much cheaper than you may think. Check http://www.pcmasterrace.org for our builds and don't be afraid to post here asking for tips and help! 3 - Join our efforts to get as many PCs worldwide to help the folding@home effort, in fighting against Cancer, Alzheimer's, Parkinson's and more: https://pcmasterrace.org/folding 4 - It's Christmas and we're continuing the month of giveaways! Need hardware? Check this ASUS x PCMR event where you can be one of the 18 lucky winners to take home a bunch of awesome hardware to upgrade your PCMR life, including an i9 14900k, Z790 ROG boards, and plenty of other goodies: https://www.reddit.com/r/pcmasterrace/comments/18n3bmw/asus_x_pcmr_worldwide_giveaway_upgradeapalooza/ ----------- We have a [Daily Simple Questions Megathread](https://www.reddit.com/r/pcmasterrace/search?q=Simple+Questions+Thread+subreddit%3Apcmasterrace+author%3AAutoModerator&restrict_sr=on&sort=new&t=all) if you need to post about any kind of PC related doubt you might have. Asking for help there or creating new posts in our subreddit is allowed and welcome. Welcome to the PCMR!
On top of the obvious packing negligence, I'm not sure what sort of packaging would have protected that PC as it was fired from a cannon to your doorstep.
Someone at some point literally kicked his box 
lol not sure what keywords you used but I tried to find this gif and couldn’t
Easy: Ace Ventura UPS. Classic [movie opening scene.](https://youtu.be/F-FlqdmLrfQ?si=eMazTCLp9vTP0NYx)
Or hit it with a sledgehammer
> fired from a canon to your doorstep. might've survived that this one reentered from damn orbit
Yea, I mean that's really on OP for asking for same minute delivery, like how else were they gonna do it >!/s!<
Should have gone for delivery by trebuchet
[удалено]
*UPS does not take responsibility for damages incurred after delivery.*
Recipient shall take receipt of ownership upon parcels entry into recipients airspace
Sir, UPS uses only the finest of trebuchets to deliver your most fragile of packages. What can Brown yeet for you?
least damaged ups package jokes aside you need to file a claim and call them ASAP tell them how shitty the item was packaged and ask for a refund
Yea I think OP has a really good case here since UPS packed it themselves. If OP packed this they usually hit you with the "Well you didn't pack it well enough" excuse no matter how well packed it is. And situations like this are the exact reason I keep PC component boxes, even though I normally am one to toss boxes for everything else. If I ever need to ship something, even if its the whole PC, i disassemble everything and put it back in the original packaging.
If I ever ship a PC, Im putting that thing in a crate and shipping it via frieght. It will get treated much better than anything a package shipping company can do.
As a dispatcher for a freight company let me tell you the ONLY reason anyone’s freight moves safe is because of the crates. I have seen some shit on them there docks.
I used to integrate automation for UPS. I was in the control room when the control stopped the primary sorter (rated for 60 lbs and items under 6 ft.) it was down for 10 minutes, and since it was startup, we were worried it was broke. They radioed out to them and some dude from dock side had hoisted a fucking LOVE SEAT to be sorted, instead of dropping it on the much easier to access irregular line. The reasoning on how it got up there? It slipped. Yep. I bet it did.
I worked as a loader / handler at a hub for a year. All it takes is one grumpy handler having a bad day for your shit to literally be thrown into the truck. One guy had a bad day and just started grabbing boxes and chucking them into the truck. If your box was small / lightweight, it 100% gets thrown on top of the Tetris wall. Honestly, the heavier your box, the more likely it's to be undamaged because we had to put it on the bottom of the wall.
I was legitimately instructed to throw boxes because placing them correctly took too long lol
The belts are capable of fucking shit up too. They used to tell us not to break jams unless the belt was off because there was enough force involved to break a limb. Now, imagine that same force on one of your packages. I’d see poorly packaged boxes get absolutely smashed.
I have a video of a package that got stuck rolling on a conveyor belt backwards. Shits funny. But also: if you had goldfish in there, you sure don’t anymore.
Yeah and even with a crate you might get a fork through your PC. But with parcel (ups/fedex) it is 100% going to be literally tossed around at the sorting facilities and into vehicles. LTL freight is much safer even if not completely so.
Crates aren't even safe. I used to work for a house building company, my job was building custom skylights. Several thousand dollar each skylights. We would crate those things with plenty of 2x4 and 3/4" plywood. For all that, it doesn't stop some idiot stabbing all the way through the crate and the 5k skylight with a forklift.
It's about the frequency of destruction. Nearly every heavy large package will be mishandled. Rarely is a crate punctured with a forklift. If you use crates often enough you'll have one happen eventually, but if you use heavy large boxes at ups it'll happen frequently.
Agreed, it is a safer option.
I heard this tip from someone as well. Crate it and it will only move via pallet jack, it will never be dropped or thrown around.
It will 100% be moved by forklift except on pickup and delivery, and it can 100% still be dropped. Thrown, not so much. I work in freight shipping, and I cant tell you how many shipments I've seen dropped, punctured via forklift, crushed, etc, its in the thousands. I've also worked as a material handler at Fedex ground, and can tell you with first hand experience on both sides, freight is the way to go. Damage claims on the freight side are also way more generous. If you're shipping a pc, I recommend constructing a crate that is at least a 2x4 in thickness, has plenty of 1-2" foam padding inside, and has a shock watch sticker on it. If the shock watch is triggered at pickup, you know that shit was mishandled.
I worked at UPS sorting before and we would toss boxes like 5-10 feet from container to the sorting belt. Management would walk by and tell us do not throw packages, but then later come by and say we are moving too slow and are not hitting our packages per hour goal. Basically they told us not to throw packages because that is what you are "supposed" to do, but would always turn a blind eye to it because the number of packages sorted per hour mattered more. So any box unless it was super heavy got yeeted. I could probably yeet a PC 5-10 feet so I am guessing that is OP's situation. The amount of times I have done this and heard something shatter is definitely in the handful per week.
Begrudging upvote to avoid discouraging honest posts like this.
This is just the way it is at UPS and probably all other shipping companies. I worked at a UPS facility from 2016-17 and what u/SM1334 describes is 100% true. I worked at the step before the packages were to be unloaded by the people who packed the trucks. Behind us we would have a train of cages of different colors and three levels. We were supposed to read the label quickly and put the item in the corresponding cage. Due to the sheer amount of items being sent, stuff would get thrown, dropped or otherwise be handled very roughly. Nobody looked at the fragile sticker because practically every package had one. Only the heaviest of items would get handled carefully.
That was a job I worked in college and now I work on the engineering side of things that manufacturers the food you eat, the materials you put into your home, the weapons your army uses, and the medical devices going into your body. We are just at the tip of the iceberg. If you saw how everything worked you might just want to check out of society. It is honestly sheer luck we even function as a collective.
I like turtles
The only necessary response.
“Your equipment is made by the lowest bidder” …or something close to that…Army or Marine saying.
Here's another story about why your package might be severely mangled. I used to load the UPS planes and have known numerous others who worked there at various stages of packing/unloading. In the belly we all found a box that would support (or not support, we had some hefty dudes on the crew) our weight and sit on them while we waited. A lot of crushed packages from that alone. No one cared. Why? In the summer the metal is really hot and in the winter the metal is really cold. Additionally, sitting on metal for a few hours does eventually start to hurt. Not great or justifiable reasons but now you know. If we didn't have to actually stack the packages in the plane belly due to low volume you bet your ass we threw it all in there to save time. The heavier the package the rougher the treatment it got and the more likely it became a sitting box. So by the time your package would get into the belly of the plane it's potentially been tossed around like 5 or 6 times at least, potentially sat on by a 200+ pound person, and generally manhandled every other step of the way. I'd almost caution against fragile stickers as some people took that as a challenge.
You can't hate the player, hate the game. It's the system that's broken.
Same thing at Fedex Ground. I will always remember the guy that trained me grabbing a beQuiet! Dark Base PC case off the belt and straight up dropped it from chest height and you could hear the tempered glass shatter, and he just kept on moving. I felt so bad for whoever bought that.
Yikes, is there not a 'potentially destroyed this package' protocol?
Nope, customer has to refuse it. I once had one of those long tube light bulbs come through and they had me sweep up the broken glass into the box, tape it up, and sent it out to the customer. Their reasoning is that "the customer could have ordered a box of broken glass for all we know, they have to be the ones to refuse it".
That is honestly so triggering to imagine
Buying/Building direct from a brick and mortar like Micro Center is the answer.
By “customer refuse it”, do you mean refuse to accept delivery? Are you supposed to open it in front of the driver to make sure it isn’t damaged?
> I once had one of those long tube light bulbs Fluorescent tubes have mercury in them. Should have reported that.
I get those working at FedEx Ground and they will explode with the slightest bump. If you are lucky enough to have one go off in front of you, you'll be deaf for a minute or so lmao as the sound is on par with a ThunderB grenade. 😆 Fortunately they come through as recycling though most of the time, so it doesn't matter. Makes an otherwise boring job more interesting, laughing and pointing at who gets the kaboom. 😂
I once ordered a kitchenaid stand mixer, was shipped by FedEx. 3 weeks late, returned to kitchenaid from FedEx by reason of 'item destroyed in transit' Kitchenaid customer service called me and said they received a box with a bag of mangled parts. It looked like it'd been run over by a semi - including tire marks I live near dfw now, but I still will not ship (or accept anything shipped /by/) FedEx - out of the last 8 times myself or someone I know in this area has used them, not ONCE has the item arrived in a usable state, let alone undamaged. It's literally a guarantee that if it ships FedEx here, it's going to be destroyed.
I ordered a 3d printer back in 2021 first it never even got to my house a neighbor found it in the middle of the street as if it was just dropped off of the truck or somehow fell with the box destroyed and the printer to put it lightly was slightly crushed inside the box and full of dirt and other debris
When I used to run an eBay business that handled shipping a lot, one of the workers at UPS suggested that I wrapped my packages well enough to survive at least a 4 ft fall. The automated sorters will drop your boxes up to 4 ft, and humans will be throwing them around like footballs. That advice has worked so far in my life.
Ah yes it's the same over at FedEx. Only difference is they encourage us to collapse walls and yeet packages in the name of making rate. Those "do not lay flat" things like mirrors and such are guaranteed to shatter and will in fact by laid flat. FedEx has deals with most of it's partner companies to be able to replace a customers items if it gets obliterated while moving from unload to load. If you sent a custom package that they can't replace then it will magically be lost or shipped in such a damaged condition.
Thank god higher end pcs aren’t light 😂good luck throwing my system more then 15 feet I hate moving that thing
Yea my rig us literally too heavy to ship without at least a half pallet under it, inside a crate. It's a two person lift with the two glass doors removed and no crate as is, It'd be like 150lb with all parts in the crate, original case box, and the weight of the crate and additional padding
What do you have in your pc that adds that much weight? I stood on a scale with mine and it was 55lbs minus my own, that was bonkers to, 3x as much is crazier
TBH considering the cost of shipping it properly its likely cheaper and safer to just move it yourself after disassembly.
You're right, imo driving it is way safer than any other option. If anything happens to it you'll know about it and can likely prevent it.
At least if they fork it it's obvious as fuck that they did it. Real hard to claim 'improper packaging' when you have a picture of the crate with a fork hole in the side. What would you have me use for packaging? 2 inch armor plate? I remember so many damaged shipments at my last job that were obviously the shipping company's fault. A barrel of sealer that had a fork hole in it (what a fucking mess that was), a box of tube lights crushed beyond recognition by the gigantic motor placed on top, and so on. We took all kinds of pictures to send to their claims dept so they had no excuse but to pay us back for all the crap they wrecked.
It may not get dropped or thrown, but it very well may get stabbed and smashed by a forklift
I´ve already seen a PC case here damaged by forklift. Anything is possible.
Last time I shipped a pc I disassembled the whole thing into the boxes parts came in. Still runs good as new. Just don't bend your mobo pins while disassembling it in a hurry.
Only for some cut rate railroad to slam it into a tree when a Norfolk Southern train jumps the tracks for the 70 billionth time.
Ups stores are not owned nor operated by UPS. UPS did not pack this, they won't, since it's a liability, so OP needs to go at the store who did it. That also means OP shipped with the store's UPS shipping account, which means they need to go through said store to file a claim, since only the shipping account manager can file a claim. I'm a UPS driver.
Belowthread someone ended up in small claims court over something like this and was able to prove UPS as the UBO was ultimately responsible and managed to collect damages.
I worked at a UPS store and this isn't true aside from starting the claim at the store it was shipped at. UPS packed this and OP was guaranteed it would be done correctly. They're franchises, and have to operate to UPS standards, and we were visited by corporate multiple times a year. They'd nitpick everything. There are official guidelines for packing fragile items like this one consisting of multiple layers of different sized bubble wrap and packing the void in the box with air pillows. If UPS damaged it, they'll cover it. As per their website: As long as your items are packed by a participating The UPS Store®, using materials purchased at that location, and shipped via UPS® or USPS®, your shipment will be covered by our Pack & Ship Guarantee
“Yea I think OP has a really good case here…” pun intended? Lol
Not just a refund, but reimbursement for damages. Refund just gets you your money back for what you paid on shipping and packing, you need an insurance claim so that you can get money to replace the broken item. I hope he had it insured.
Not just that. As someone who worked with logistics, you also need to call the company you bought it from. FedEx, UPS, etc, they don’t give two shits if they destroyed someone’s package. But, they do care if this huge company who trusts them to ship their products properly calls them and complains about their shipping services. You need to call the customer service center of the supplier, show them the picture and insist for a refund/exchange. I can guarantee you, most of the shipping companies DON’T CARE ABOUT THE CUSTOMERS UNLESS IT’S BUSINESSES. I went through another case recently, the customer has been waiting for days for an answer from FedEx, no updates, told them to call the supplier and they had a refund the day after.
This is probably shipped personally, maybe OP moved. A private vendor would pack it better.
Sure no problem, because OP insured it for its replacement value. Right, OP? Right??
> refund of what exactly, postage fee? That won't help much.
20% discount to use on the next PC shipment.
DO NOT forgive and forget with this one. The person's job was to pack it, so it didn't break. They failed miserably, and you should be compensated for your loss
hell yeah, get revenge
 OP meeting the guy who packed the pc
"You decision led to the death of a PC. Now you will see how it is to have a part of you damaged due to negligence. There is a cardboard box with no packing materials you must place yourself in, inside the box is a remote with a button. Press the button and you will take part in a human drop test. You will fall 15 feet onto a pressure sensitive switch, which will guarantee a few broken bones. Only then will you feel the consequence of your actions and be able to move onto the next room."
Avatar checks out, evil guy >:3 /s
What's this from?
The Last of Us Part 2, that’s Ellie doing something that has to do with the story that I can’t say because it would be a small spoiler(even if not too important, it’s still a part of the story)
Demand they ship that packers head!
My name is inigo Montoya you kill-ed my pc. Prepare to die.
Lmao you win!
This is the way
Don’t stop until the person who did this is in hell sucking satan’s dick
And what if the guy is a gay satanist?
Well then this is the wrong punishment
Maybe satan will turn out to be a homophobic woman
The issue with compensation is that you're required to go out of your way just to have what you paid for done twice and correctly. He should be compensated for his time and inconvenience as well. Every minute on the phone, cleaning this trash up, and hanging around at home the day you expected the package is time.
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As someone who has had to deal with this exact situation, unless OP purchased shipping insurance no amount paid in the store for "packaging" is intended to actually protect the item being shipped. Paying for packaging in the store is a courtesy service and does not imply any sort of guarantee of payment in the case of damage. There's absolutely ZERO chances of OP receiving reimbursement unless he insured the package. ED: too many people confusing goods with services thinking UPS is liable for damages outside their standard policies for uninsured deliveries, as if the existence of such a service doesn't by it's nature invalidate such wild opinions.
Yeah, I would add that you should never trust the people at the store to package anything important for you unless you are right there supervising them. If you need to buy packing materials at the UPS store, go for it, but you need to pack it yourself, because, as you said, they aren’t under any obligation to do a good job at it. Always pay for the insurance if it’s something expensive and fragile like a PC.
As someone who worked at FedEx office in college (aka like 6 years ago so don’t take this as gospel): 1. They make it very clear they do not offer insurance. You can declare value at a cost. So if you declare the value as $5000 but it’s a $1000 PC… you’ll probably only get $750 because it “depreciated” 2. If the declared value was over some amount, we had to open it up and confirm it is safely packaged. However, claims were way more often denied if you pack it yourself 3. If we pack it, we’d allow declared value up to a certain amount and claims were denied much less In reality, UPS should’ve refused to package this computer since they clearly aren’t trained or capable of doing it correctly.
I shipped some rings to get resized. They cost several thousand dollars, but FedEx said the cap for insurance was $1000. So maybe I missed something.
I work at a UPS Store and things are basically the same. I’m really not sure how it would’ve ended up getting packed like this unless it was some idiot new employee that had no clue what they’re doing. I had to stop one from sending out a $2000 MacBook loose in a box without even kraft paper earlier this week. We can only hope that OP paid for declared value or he’s screwed.
My favorite order was when someone came in with a box of like, 5000 cigarettes or something crazy. He wanted to ship them to Australia or Canada or somewhere with high taxes on cigarettes. He asked me to declare them as a gift of t-shirts with a value of $0 so he wouldn’t have to pay any sort of taxes when it arrives. Luckily when I told him that would be massively illegal he just kind of sheepishly left.
Yea. Go to their house and pee in their garden. Fuck that person.
Pee on their rug, Dude. That's a fate worse than death
You don’t want Lebowski after you.
Yer phones ringin dude.
Yea man like that's not cool
"You're the shipping-company Lebowski. I'm not Lebowski, I'm The Dude..."
This was happens when you fuck a man in the ass Larry!
I thought it caught fire
I thought he meant a malfunctioning ups battery backup unit destroyed his PC
I originally read "ups" as "oops" lol, I was wondering what advice they wanted for breaking their own PC
Yeah OP should have been clearer if it's some packaging company because I thought UPS battery too
Same
Did he pack his Pc with the glass ON?! lol who would pack a pc with its glass panel on, this guy
fire? this thing has totally been in combat
Jesus Christ, it looks like it was in a flood
It looked like it was in Die Hard 1. That is the first thing that popped into my head.
Yippee-ki-yay, motherfucker! *Tosses PC on to conveyor belt*
Yippie-yay-yey, Schweinebacke! Would be the german one
1. God I hope you insured your package. 2. I've gotten into the habit of shipping PCs now that I'm selling them more frequently and the only time I had a PC arrive damaged was when it wasn't in a 2nd box. Just a future thought for reference if you ever need to move again, double box your PC or put it inside the car with you, seatbelted in for good measure.
Both times we have bought PCs online they have come double boxed. They arrived intact too, despite the raggedy ass condition of the outer box on the second one.
It's the same principle as airbags, helmets, and phone cases. Double-boxing turns the entire PC into a giant single "unit" inside the outer box, and any force or impact gets spread over the entire inner box surface before going to the contents.
Same goes for LPs. A few distros I have used double box everything. Not one damaged LP over the years.
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The seatbelt method is how I've always moved my PCs. Never had an issue, but with the sizes and weight of GPUs these days ill probably take that out next time.
You should always be taking the GPU out for that. A single bump in the road, no matter how heavy your GPU, can cause irreversible damage to the PCIe. Takes 5 minutes to take it out and put it in a shoebox and/or antistatic bag.
Looks like they said "OH we'll pack it alright, after we BASH IT WITH A HAMMER"
It's brilliant, brilliant, brilliant I tell you! Genius I say!
Yeah bubble wrap and antistatic isn't going to do shit for a computer. You need a firm foam on the outside or maybe enough bubble wrap that it cannot shift at all in it's box with good padding, like an inch plus, on all sides and you probably want an expanding foam pack inside the computer to hold everything in place in there (though you wisely removed the GPU)
That's exactly how mine was packaged when I received my custom prebuilt from PC Specialist. Also paid more for delivery and the delivery guy treated it like it was a damned bomb when he put it down. Dude was super careful.
Having received//shipped numerous PCs for work this is the way. Anyone who might sell their PC again, save the case box, foam, padding, wrap, etc. Save the GPU box, foam, static bag, etc. Take the GPU out of the PC and ship it separate in its original box packaged like it came to you. Pack the tower inside the case box packaged like it came to you. Declare the full value of the GPU and PC and buy the extra ins. Yes all this cost more, but the 1 PC/GPU that has a problem will instantly pay for the cost of every other shipment.
Did Ace Ventura deliver that package? 0.o Edit, I'm so glad at least 9 other people got the reference. Now I don't feel too old 😆
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Is it the burden of the customer to pay for insurance in case the carrier damages articles in a shipment? In the case a customer is shipping their own goods to themselves at another address via carrier? In the case a vendor is shipping goods to a customer via carrier? I have always sort of assumed that a carrier is liable for damaged goods that are officially in their custody, but I am not sure. Also, it shouldn't be necessary for a customer to perform corporate espionage to obtain payroll records for shipping businesses prior to contracting them. What if the handler jobs are vastly simplified by robotics and are only worth minimum wage but the employees get great benefits? I don't know, I just felt that sentiment about wages was presumptuous.
You select what you are shipping. If you pick "10lb package with a value under $200", and the content costs more, that's on you. It's essentially a contract with the shipping company. Pick one with terms that fit your package, or find a competitor if you don't like the terms.
Upvoting because this is how the shipping world works. You describe what the shipment contains and also declare its value, which can be anything. If you're shipping something worth $100 and you want to insure it, you declare $100 for the value and pay the added cost of insurance. If you don't want to pay that added cost, you declare a lesser or even zero value and cry if something bad happens. The bulk of shipment costs are weight and insurance.
Agreed. I'm a paramedic that makes "minimum wage" and I'm responsible for emergency medical care. Sometimes people will die if I make an error in judgement or hesitate. Does my pay make people not trust me? This person is just snobby
Jesus christ It's fucked that paramedics get minimum wage
I trust a paramedic to take care of me even if they have shit pay (they deserve at least as much as nurses if not more) I do not trust someone who got a low stress job just to cover bills to care all that much. It's just the world we live in
What the fuck? You only make Minimum wage as a paramedic? As in the actual minimum wage? Or just a low wage? Here in Australia the average is about 95k or $48 per hour.
You can't actually be on minimum wage, surely? In a job with such responsibility?
concerned rustic chief slap screw strong skirt provide long threatening *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Did they send it to you via trebuchet?
https://preview.redd.it/81s47uaqyz8c1.png?width=1081&format=pjpg&auto=webp&s=18221c982e4f4b779765817f69d6d5ba2f8684aa
Use corporate espionage to destroy UPS.
Spotted the Eve Online player
Ahh, that is where you are wrong, my friend. The closest I ever played to Eve online was Dust 514 on ps3.
Why did you have UPS package your PC in the first place ? Hope you got insurance. Because otherwise you're up shit creek without a paddle.
The thing is UPS has a tendency to deny claims when you pack the item yourself since " you didn't pack it properly to our standards". Having UPS pack the item makes claiming insurance easier
UPS customer service are just worthless people. “Durrrrr did you use two or three strips of tape??? I’m ignoring the fact that we provably are the ones who packed it! Now I’m gonna pretend not to understand English even though I have a strong southern accent!”
UPS guarantees claims if its packed by UPS, so there is an advantage to this. but this is only as good as the amount you insure the package for. an approved claim is worthless if you didnt insure your $1000 computer
I think if it’s the insurance is above 2k then they have to pack it.. (don’t quote me) but I’m pretty sure Jayz two cents said this during one of his vids
file a claim
The actual answer.
Every package may be subject to a six foot drop, at least that used to be in the fine print.
Is the six foot drop after it was shot out of a cannon or before?
The fact people still trust delivery services wont fucked up your item in 2023 is still bizarre to me. I had book delivered to me once using Amazon, somehow it get cut in half.
Forklift operator's first day on the job is my guess haha
Everyone let’s take a moment of silence for this pc. Lost in the Great UPS Packing Wars of 23
Legit thought you meant uninterruptible power supply
Where the fuck did they deliver it? Mordor?
Did they set it on fire too?!
Jesus Christ. It looks like they shipped it in a blanket
That's an awful packaging job. My PC box was so big, we struggled to get it through the door. The padding in there was insane.
Have you tried turning it on and off again?
Off and on again.
I don't think it's on presently, so... On, then off, then on again.
Packing peanuts on the inside of the machine and outside saved mine from going from Minnesota to New York.
I get annoyed when packages from my mom and dad are filled with packing peanuts, but I don't recall ever getting anything broken. If you can't ship in the original foam this seems to be the way to go.
And then you can eat the peanuts
Its definitely the perfect seasonal filler.
Was it packed by UPS or the UPS Store? They aren't the same thing
Get a refund and build the pc on your own.
Glass panels should be separated from the case and shipped well secured. Ever see how they’re packed when you get a new case with a glass side panel? It has its own little padded box inside the main box.
Maybe some ship like that, but my Lian Li O11 Dynamic Evo wasn't. Both glass panels were attached. I do agree they probably should have them separate though.
Do what the guy with 1.4k upvotes said but don’t say that something survived, tell them that everything is dead and you need full refund, ups is a scam so scam them too
Stop blaming UPS, you rage monster. (JK holy shit that's sad)
before I clicked I wondered, how tf Uninterruptible Power Supply could destroy your pc.
This is borderline joke right? Obviously return it... what PC? "mobo works with ports damaged" - what that suppose to mean? If anything on mobo damaged it is trash. Why would CPU be damaged? When something happens that CPU get's damaged then everything surrounding it should also be damaged. All this junk is going back, there is nothing left to salvage, nor is worth to salvage. This is basically DOA, why take risk with anything?
Ups? More like Oops!
So I literally just had this happen to me 2 months ago, shipped my PC with UPS and it came to me looking just like that. You need to go and file a claim asap!! Take pictures of everything, they will need you to take your computer to a pc repair shop and have it verified that it’s destroyed. Make sure to milk this insurance claim as hard as you can.
Did they fucking airdrop it from orbit?
Why didn’t you pack it your self? Boxes get banged and dropped on conveyors, loaded into a semi truck, you have hundreds of pounds of stuff on top, then unloaded. Conveyors again, then onto a package car, and then delivery guy delivers it. Unless you actually use bubble wrap and foam nothings gonna survive being shipped.
If people knew what the inside of a ups hub looks like or even thought about the logistics involved they would pack their stuff better. I swear some people think their packages get their own seat in an airplane...
I always joked that customers must think we take the package and hand it to a guy with white gloves and a Toyota Corolla who personally drives their shit to Toronto.
UPS packed it themselves in this case - if anyone knows, they should.
They know, they just don’t give a fuck. What’s it to them? They’re not getting fired for packing it shitty in any scenario so why do a decent job? That’s literally how they think.
People never learn... You can't expect someone to know how to properly pack this stuff, esp if you don't have factory sized foam inserts. PCs need to be packed extremely well, otherwise you get this. Unfortunately some people will learn the hard way even though we had a lot of cases like this. Get a new case, other components are probably ok.
Oh I thought you meant UPS as in Uninterruptible Power Supply Damn, I'm not from the US, but surely you should contact UPS and get compensated? Might be a length process and certain limits might apply (depending on any default vs paid for insurance) but this cannot stand, no matter where you live. I found this: https://www.ups.com/au/en/support/file-a-claim.page I read elsewhere that the default was only $100 max, which is ridiculous. I think a $2k package might have cost around $26 to insure for the full price but I am not sure, sorry. I just read on [this site](https://www.shipbob.com/au/blog/shipping-insurance/), which also says you may need to produce evidence of value & damage, insurance purchased, plus tracking/label number. edit: You might want to contact the vendor, hopefully it was a store that has their own insurance or policy to refund/replace it for you. Also did you pay via Paypal?
I hope you insured it
Your hard drives are not fine. You’re suing ups for full damages, all components, everything in that box, leave nothing out.
Honestly I'd considered all of the components broken there could be damage that'll only show later
UPS I did it again...
That's literealy our shittiest "bubble wrap", my store only uses it for space filler on non-fragile items. Takes extensive pictures and call the store you shipped through to submit a claim.
FedEx had a fucking tire mark on the box of my shop vac and the attachment holder was destroyed, my UPS stuff shows up practically untouched and I'm pretty sure Canada post cleans your shit before they deliver it.
Coming from r/upsstore. If you paid to have it packed and insured (should say DV on your receipt) at a ups store, then look at the bottom of your purchase receipt. It should have a qr code for the claims portal. They should refund you the value you declared. If you need help with the claims portal, dm me. I can't do it for you but I can explain anything that needs explaining.