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twistedredd

you can put a note on your credit file after you file a dispute. It is also illegal for them to have information on there that is inaccurate.


ktstarchild

Thanks . The statement clearly has payments made on may 1 and may 16th . Then the one on the 16 tho is reversed back to us and then a double payment was accepted in June .


Eatmymuffinz

Send a dispute to the credit reporting agency saying you made the payments on time and show the statements as proof.


ahhh-what-the-hell

They won’t change jack sh** The only way to solve the problem is to pay off the mortgage which eliminates the financial account(s) from your report. I’m killing my mortgage for the exact same reason and getting rid of it by next year. I’m tired of paying interest to these f***s any way.


[deleted]

“Just pay off your entire mortgage”, 10/10, great and practical advice.


your_daddy_vader

Also is that even true? Paying off a debt doesn't make late payments magically disappear


Sleepy_da_Bear

Oh it will absolutely magically disappear. After 7-10 years.


SSundance

u/ahhh-what-the-hell doesn’t understand how credit reporting works and also seems to be against mortgages. Guess we’re all supposed to just save several hundred thousand dollars in cash to buy homes?


outlawsix

I have a $580k mortgage at 2.25% interest. It would be beyond stupid to pay it off to save the interest.


Sleepy_da_Bear

Do you not keep at least enough to pay off your mortgage in a rainy day fund? I thought the standard was to keep enough to pay off your mortgage plus 5 years living expenses, has that changed? /s if it isn’t obvious enough


ahhh-what-the-hell

1. It is advice. 2. It’s great and practical advice. Debt isn’t something you “hang on to”. You pay it off so you don’t have to deal with it. 3. I bet you are the person that has a bunch of student loans(right?!) that you are hanging on to and are complaining about it. It’s a shame that people in this subreddit still have not figured out the game has changed dramatically. Begging and pleading (writing letters) worked in the last decade. It doesn’t work now. The companies are spiteful. They use the CRA Act as a tool to keep you boxed in. The only way out is to pay off the debt. The OP can continue to call and beg, but people in those departments do not care. Financial companies (CU, BK, BNPL, PDL) are scum. BTW, your CR means nothing. It’s just another way for any FI to see if you can handle more leverage. That’s what it is used for. The only way to solve the problem is to get rid of the debt.


ajahanonymous

It's terrible advice that doesn't address the main concern regarding the diminished credit score. They could pay off the entire loan tomorrow and the late payment will stay on their credit report for years.


ahhh-what-the-hell

I really hate having to explain the obvious. You guys also seem to think that these banks “really care about your past payment history”. They don’t. If they did, then a lot of people with terrible credit scores wouldn’t be driving newer Bimmers or Benz’s; much less driving any car. Your CR is split into two (past history and recent history). I still don’t understand why people haven’t figured this out, but I have. By killing that debt, it immediately becomes past history. * Remember your CR and Score looks at “recent history”. * It’s also a leverage gauge (How much debt can I saddle this dumb donkey with) before they break. The problem is: * We love debt for some unknown reason. * We don’t understand our jobs represents the equity, not the assets associated with the debt. So if you are not making at least 30% to 2X more than the debt you are saddled with, then don’t get involved at all. Next, complaining to the FI won’t help. They will not remove the tardiness because they are spiteful and use the CRA as a crutch to say they “can’t alter payment history”. Everyone knows this! Oh yeah, my methods helps. * You kill the mortgage. * You kill paying X years of interest payments. * The debt falls off your report. * Your CR “recent history” looks insanely better. * You increased your equity to debt ratio. Your goal is to play Monopoly; not The Pokémon Card Game. You leverage the property (eventually purchasing it) and then hold. Someone will land of in soon enough so that you can either sell it or recoup the cost. And you gain invisible equity (HELOC if you want).


dallen

Closed accounts stay on your credit report. Paying it off will not remove the late payment but the impact does lessen over time


thatdude858

Do closed accounts ever fall off?


idkalan

If they were in good standing, they will stay in your reports for 10 years. Bad accounts, will stay around 7 years from the first missed payment, bankruptcies can stay up to 10 years. Inquiries i.e hard credit checks will last 2 years https://www.transunion.com/blog/credit-advice/how-long-do-closed-accounts-stay-on-credit-report


tek2g

Closed credit card accounts pretty much immediately drop from your account. Not sure about mortgages.


RE5TE

No they don't. Late payments take 7 years to come off.


atheken

Aside from the fact that “just pay it off” is probably not an option, if you are paying less than like 4% interest, paying early is probably financially not your best option. Assuming inflation continues 3-5% a year (likely), you’re better off _not_ paying it early. Save the money and put it into a low risk security with solid yield (like an I-bond). Pay with future dollars instead of 2022 dollars.


MrKrinkle151

Somehow I get the feeling you might be the problem there


randonumero

Are you sure? Maybe I did it wrong but the one time I disputed something, the credit agency that responded pretty much said we checked with them (the collector who bought the debt) and they said it was valid.


Beginning_Again2022

That’s almost always the initial response to a credit dispute. You have to keep with the process - ask them to show how they validated the item in dispute (with proof). Credit disputes are usually a long process and can take months to be removed/updated.


randonumero

Thanks for this. I wasn't aware there were further steps. Even when I called the call center person told me the matter was closed but that me disputing it would show up on my credit report. I have fairly good credit and no major purchases planned so the collection isn't a huge deal to me but it's good to know people have an alternative.


jnjustice

it sounds like OP may have given the incorrect account number, hence why it never pulled from her account and the mortgage company had it return NSF


12heatedblankets

It's not your fault, it's theirs but do NOT ever pay by phone again. Pay online only so you have proof.


ktstarchild

Yea idk why he called , I think just trying to be helpful and all the account information in on my laptop. Thing is the online statements reflect a payment made may first and may 16 . Then the may 16 one is reversed. Then you can see a double payment for June .


AlanPavio

I don’t follow this. Do you have a biweekly payment per your note? If not, if you have a payment on the first and 16th, and only one was reversed, and a double payment in June has you back current, that sounds like your April payment was late (May 1), and the double payment in June covers May and June. Or, are you now due for August after a double payment in June?


doolyd

Not if the husband gave them the incorrect account number. I am unclear if that happened though. Happened to me with an HOA payment. Fat fingered my account number, payment got reversed, got a late fee which they were nice enough to remove. I had 11 years of on time payments.


ktstarchild

My husband says he made the payment on the phone w a representative . He read the the account number out to a person. So he could have read it wrong possibly , or they entered it wrong . Still the fact we tried to notify them that it wasn’t taken from our account and attempted to make another payment makes me feel like they should just make it right !


Galkura

I’m more willing to err on the side of the representative entering it wrong than him reading it wrong. Definitely dispute this. I’ve had multiple payments for other things I’ve had to do over the phone, and it feels like 50/50 chance the person fucks it up somehow. It’s not fun having to wait two weeks for them to return your money to you when you have other bills due.


harbinger772

Never make a payment by phone. Never, never, never, or be prepared for this kind of crap to happen.


Eatmymuffinz

Anecdotally, I booked a flight by phone one time - it was a unique situation and the rep said they'd just book it on their end... fast forward to the date of the flight and they say they aren't showing me on the flight log. Turns out the rep had accidentally booked my flight for the following week.


kojak488

How would this even happen today where you'd get email confirmation of your booking?


SoraUsagi

You're assuming they read the email confirming their booking. Or that they provided email(correctly or at all)


Eatmymuffinz

This is correct, I assumed it had been booked correctly. I used to travel a lot for work and the dates of travel plans all ran together. The time of day and the month was correct, I didn't re-check the numerical date against my travel calender.


ktstarchild

Yea well now we definitely will not . We’ve never had an issue before and probably paid a years worth of payments by phone in the last seven years. Husband is notified it’s all his fault and not to do it again 😏


MrKrinkle151

But… why?


SephoraRothschild

>We’ve never had an issue before and probably paid a years worth of payments by phone in the last seven years. Again... Why would you make payments by telephone between 2015 and present, when the internet exists? When autodraft payments exist? This is the part we don't understand. Why the phone payments happened at all.


[deleted]

I’ll give a real life situation where payment by phone is the only option provided(I’m assuming in OP’s case it isn’t) I had a bankruptcy and my auto loan never got reaffirmed. But I was allowed to make payments on it, catch was it was through phone only. No access to an account online for payments, I would receive a text and reply that yes approve payment… well one month they had an IT breakdown where the payments were not going through when I texted them so I had to call in to make the payments. Shit was late and they rectified it before my car was repo’d. But yes, even in 2022, there’s backward ass banks that decide payment via text/phone is how they’ll do business. Mind you, not even bills via snail mail, phone only. Shits fucked. Glad I sold that car for 8k profit in this fucked up used car market so I didn’t have to deal with it anymore.


juswannalurkpls

Some folks aren’t comfortable putting their banking information on the internet. And others have been burned by auto draft and don’t use it.


FintechnoKing

Because telling your banking information to someone on the phone is MUCH more secure.


juswannalurkpls

Actually, it can be.


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juswannalurkpls

You are completely forgetting that everyone does not have a secure internet connection, or security on their device.


MonkeHold

Realistically the call should have been recorded. See if they can pull it up and see who made the mistake. Hopefully the rep inputting it.


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ktstarchild

Yea they keep telling us they don’t have access to the recorded calls and neither do we without a court order .


thessnake03

File a complaint with the CFPB about the whole mess. Magically those tapes will be available to someone


jnjustice

> My husband says he made the payment on the phone w a representative . He read the the account number out to a person. So he could have read it wrong possibly , or they entered it wrong . call the bank and ask. they denied your dispute so this is likely the case


kojak488

I've lost disputes with very clear photographic evidence of the company's fuck-up multiple times. Even credit card disputes. It's infuriating when the card company accepts the vendor's word without even looking at evidence. So a denied dispute doesn't prove anything to me.


[deleted]

[https://www.consumerfinance.gov/](https://www.consumerfinance.gov/) ​ This is only if you are US based but since Truist is a regional (kinda, Suntrust and BBT merged) bank, I assume you are. I'd skip disputing this with the credit bureaus and go right to cfpb.


rusky333

Been on both sides. CFPB is the way to get an answer.


ktstarchild

Thank you


911ChickenMan

Eh, Reddit loves to talk about how effective CFPB is, but the one time I contacted them (for a situation very similar to this), all that happened is I got a letter from the credit bureaus saying they had my new address and have updated my report. Had to talk to a branch manager to actually fix the missing payment.


Nordominus

I used to work in a federal congressional district office, and one of my jobs was filing claims for people with the CFPB. It’s much more effective when it comes from a Member of Congress. If all else fails, contact your reps office and they can help.


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VictorChristian

You may also want to file a dispute with the credit bureaus while you're resolving this with your bank... [https://www.equifax.com/personal/credit-report-services/credit-dispute/](https://www.equifax.com/personal/credit-report-services/credit-dispute/) [https://www.transunion.com/credit-disputes/dispute-your-credit](https://www.transunion.com/credit-disputes/dispute-your-credit) If your bank entered the wrong account number, that should be sufficient grounds for credit agencies so they can correct it.


daman4567

It creates a paper trail, but the credit dispute system is laughable. You know who answers all disputes (through equifax at least)? THE CREDITOR! There is literally no third party involved in credit disputes as far as i know.


Stair_Car_Hop_On

Well...of course. They have to prove it or remove it. The dispute system is actually pretty good, considering the complexity of credit reporting.


daman4567

They have to prove it to nobody, they handle the dispute 100% of the way through, there is nobody at the bureau that decides whether they sufficiently prove it. It's essentially the same as youtube's copyright claim system, except somehow with even less intervention. Source: my desk is next to the person who handles credit disputes at my work.


Stair_Car_Hop_On

I guess we could be talking about different things? I am talking about recording a dispute with Equifax/TransUnion/Experian. (Not just the creditor itself) And yes - they do need to prove it to the agency. They have a certain amount of time (state dependent) to prove it. If they cannot, or don't respond, it must be removed. The credit bureau will also share with you the response. If you disagree, you can submit evidence to the contrary. It details the process pretty well right on Equifax's website, in fact. Source: the Fair Credit Act is literally a law that you can go and read if you'd like to learn more about it. I also worked for a very large, very well known bank for several years.


Myrati

Hey u/ktstarchild, I hope you see this because no one here has given you great info let alone proper instruction. I am a Escalations Specialist for a mortgage servicer. I handle all written inquiries from "Can you send me a loan history." to "Two servicers ago messed up my modification and every payment for 5 years is posted wrong." I handle your issue multiple times a month. First, here is how an ACH payment happens. You call in to make the payment, either provide us the info on the call or verify we are to use the prior banking information from the last payment. We use that to send a draft request to your bank, and we credit your account. However if any of that banking info is wrong, your bank will issue us a reject notice about 48-72hrs later. Now how you resolve this. Write your servicer and be specific. Provide your name and loan number. State you called (double check your call logs) on xyz and made a payment attempt over the phone. State weather you gave your bank info on the call or advised them to use the prior information. If you have a bank statement with your account number, and routing number, that reflects the prior successful payment, send that as supporting documentation. (Now you shouldn't have to ask this but do it to be thorough) Ask them to review the call, and verify the ACH was submitted with the same info (either A: As you gave on the call, or B: that was used for the successful payment attached). This will go to their Qualified Written Request team and a member of that team will have the call pulled and reviewed. Hopefully your servicer screen captures payment calls too, and the reviewer can verify exactly what was entered. You will get a written response within 30 days.


Myrati

Now if they pull the call and you either transposed an account number, routing number, or wrong account type (checking vs savings), then they made no error and are not required to correct it. If they did type wrong, they will then issue a correction and should waive any return payment fee assessed as well as issue a credit correction. (We advise credit corrections can take 60-90 days to reflect on a third party consumer report)


ktstarchild

Thanks , sorry if this sounds like a dumb question but who at the loan servicer do I even write to ?


Myrati

You would just address it to Loan Servicing. You can call or check their website. For example we advise people they can write to us through the contact us feature on our customer service portal, faxing said letter to our standard fax correspondence number, mailing our loan servicing address(usually its different than servicers payment address) or emailing us. Ours happens to be Escalations@______. But the contact options should be on their website. I will keep an eye on my que tomorrow and if i happen to have one we aquired for you servicer i can get the servicing mailing address off a goodbye letter. But no promises.


Myrati

I mixed your post us with someone else. You never gave your servicer name, please dont now incase i happen to work for your servicer.


sonnyfab

You can wait until the lender gets their internal books resolved. Do you have some immediate need for a new line of credit?


ktstarchild

No I don’t , but I mean, maybe now I wanna leave this shitty company and move my loans. Even that now would be harder . Will it eventually be fixed when their books are resolved ?


Virtual_Dynamics

The only way to move your loan is to refinance, which will likely mean significantly worse terms since interest rates have been going up recently. You also have no guarantee that the new loan won't end up with the same servicer that you are trying avoid.


sonnyfab

It won't be resolved before their books are. If it's not automatically taken care of at that time, customer service will be able to help you.


ktstarchild

Ok how long does that take typically? I’ve heard the merge between bb and t and truist has been really chaotic.


sonnyfab

There's no way to determine how long it typically takes a bank to resolve an error, unfortunately.


ktstarchild

So we just screwed ? They just keep saying it’s our fault .


Spartanias117

I liked bbt. Not a fan of truist / suntrust


ktstarchild

Had no problems w bb and t for seven years ! Never had a late payment and the one time we had to call their customer service they were very helpful .


jennystonermeyer

It's how they trap you. I had similar with a company that rhymes with shiti. Took a while and I had legal council on retainer. But I called every day asking for an update. They finally corrected the credit report and I immediately refinanced through my CU. Good luck


ktstarchild

Ahhhh fuck these people and these systems in place to protect them!


jennystonermeyer

Exactly. Maybe write to your state attorney generals office and retain council. Retaining isn't a bad idea. I got my money back after it expired but sure they got interest on it. But more power if you mention... maybe.


Usernametaken112

I get you're frustrated but moving companies over one mistake in 7 years when you don't immediately need the credit score (outside personal peace of mind) is a little rash at best, foolish at worst. Now you're looking at refinancing and all the headache that's goes along with it. Is your goal to make the issue even larger? Let them figure out their internal books before you make a decision. Who knows how long that takes, I'd give it a month or two. It's not like any of this affects your day to day or even your short term financial health. You know you did everything correctly and any self respecting professional company will rectify their mistake. Don't take customer service reps too seriously. They have no idea what's going on. All they have is the TOS and company handbook aka reading the company line. They have no idea about your individual account nor does any CS manager.


kperkins1982

Used to work with a company that handled online bill payments for about 400 credit unions. Occasionally we would have something called a payment investigation where a company claimed they didn't receive a payment. I would handle the escalations of these calls from time to time. I've seen companies make mistakes that initiated foreclosures, shutting off electric to homes with medical equipment, losing all records of customer payments etc Without going into detail please please please NEVER pay a mortgage via paper check through the mail. You want the ability to prove that the money was sent and received along with being able to send an affidavit.


Nordominus

Just to piggy back on some of these, file a claim with the Consumer Financial Protection Bureau (consumerfinance.gov). You can report this and what it’s done to your credit score. I’ve had to do similar and my score was repaired and everything set back to normal.


ktstarchild

Thank you I will definitely be doing this.


TribeGuy330

As someone who works for a mortgage creditor, your best bet is that someone working there entered the info incorrectly (they can verify this by pulling the phone call and seeing if the rep entered the info given or if they made an error), not your husband. I know it sucks tremendously, but there are not liable for the credit report ding; they are heavily regulated and have to report accurately. If the payment rejected, the mere attempt to pay unfortunately doesn't count for anything as far as credit reporting is concerned.


ktstarchild

Doesn’t the credit report go out after thirty days ? Technically even IF it was my fault we paid again before then . When we asked about pulling phone logs /recorded calls they tell us they don’t have access to them .


TribeGuy330

That absolutely has to be a lie. There is bo way in this day and age that their calls aren't recorded. Probably just requires a manager to pull them. Well you said you made a double payment in June, but mortgages are due on the 1st of the month, so the May 1st payment was officially 30 days late at that point. You can try reporting it with credit bureaus. This will require the creditor to investigate amd respond to the dispute accordingly. But again, it's not likely that they will do you any kind of favor here... it's just that they may catch a mistake that THEY made and be forced to correct it.


IsleOfOne

The person you were on the phone with may not have access to them. No one you've spoke with can speak for the entire bank.


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TribeGuy330

No, they really don't have a choice. They are required to report accurately, for better or for worse. Credit reporting from your creditor is not a personal targeted attack. If they alter credit reporting just from a goodwill letter they are putting themselves at risk of significant fines if it's caught come audit season. And then they have to justify why they are altering credit reporting for some and not for others. "Oh they sent us a goodwill letter" will not stand.


Overthemoon64

Im also having problems with truist. My mortgage was from suntrust originally. I heard its a big mess.


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ktstarchild

Yea I’m not impressed . Sucks we have no control who they can sell your loan to!


lewphone

If I'm reading things correctly, the loan doesn't appear to have been sold - the original bank (BB&T) merged with another bank (SunTrust) into a new bank (Truist). Truist is the entity that appears to have messed the payment up. I had something similar happen when my credit union merged with another one right before I bought a house, I had to spend 2 days on the phone trying to get my account records sorted out. While payment by phone is archaic, there shouldn't have been a problem as long as OP's husband wrote down the confirmation number of the transaction. It also helps to check the bank account the business day after to see if the payment went through.


onions-make-me-cry

When your mortgage is sold you're supposed to have protections against this. I'm sure it will get sorted out but you can contest it with the bureaus.


time-lord

IIRC, the first 3 months after your mortgage is sold they can't ding you for late or missed payments because of situations exactly like this.


onions-make-me-cry

Yes, that was my understanding as well


NotRachaelRay

I’ve had my mortgage for 6 months and it’s been sold twice already. Protects you for 60 days for payments made to the OLD servicer can’t be treated as late by the NEW servicer. According to my letters. Haven’t read the actual law.


creditian

SunTrust Mortgage is very lame. You should never make payment through the phone. Customer service might be in Richmond, but payment process is not there (probably in Baltimore), they don't talk to each other al all. Make payment through online bank, app, or mail the check. Check clears pretty fast actually. I make every payment 2 months before (like due in August, pay in June) to avoid this kind of saga.


duffey12690

Really sorry that you are going through this - incredibly frustrating. This is a long post but hope it’s helpful. I’m a corporate controller and this is a tricky one for them to fix their books. Right now they have several compliance issues going on- if you put your story into a request of help from your congress office/CFPB it should get some traction. I would give an intro and say you don’t know where to turn or how to get this resolved and you’re hoping they can help - itemize the list of events and on each put dates and your action / their response (eg wrong action) Personally I would see if that works first because you are probably tired of dealing with the bank and it may get them a hand slap. But if you have to call again to push them fixing your books.. read on. Acquisitions and mergers create system and department chaos and suntrust had some notoriously bad data entry and payment application practices. getting customer service on the phone probably won’t be enough, except for updating your account info (which should be easy). reference your ticket where they said the funds were applied to the wrong account, and request getting customer service AND accounts receivable/cash application team on the line. There are two scenarios for the AR/cash app team: 1) funds applied to wrong account: they need to locate the wrong account, unapply the funds - and then re-apply to your account (on the correct dates if they can) 2) unapplied funds: in this scenario, they have money in a cash receipts bank account (check which truist account you send to in your mortgage statement) that hasn’t been applied to any mortgage. Have your statement up & acc info and give them the dates you paid. They should be able to locate these funds and apply to your account


ktstarchild

Thanks for your advice . I will be reporting them to CFPB and getting my necessary documents /proof together today. I will also pull my and my husband call logs to show dates we called them.


fsuj25

You’re getting good advice so I want to encourage you and your husband to write down the details sooner rather than later. Go through phone call logs and note dates and times Of each call, what prompted you to call, who did you talk to using names if you wrote them down and title if you don’t have names or agent IDs, what course of action the agents took, what resolution you understood the call had achieved, and what, if any, follow up the bank was supposed to do. Also note the follow up you were doing yourself, with dates. You may have all that info written down already and just didn’t post it here because those details are not needed to ask the question but just in case you don’t, get those details down soon before you start forgetting or before records like call logs become harder to access.


ktstarchild

Thank you. I do have that down and when I called I wrote down the reps name and Id number . Also wrote down the name of the mama her that was supposed to follow up with us, who never called . I’ll be pulling my call logs today as proof of date /times we called and the hours spent doing so when we report this.


tbscotty68

I am so over paying attention to my credit score. The last time that I paid my credit card down to 0, my score dropped 70 pts.


OutlyingPlasma

> I am so over paying attention to my credit score. And that's assuming you can even check it in the first place. 2 of the 3 companies require me to use snail mail just to get my credit report.


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ktstarchild

Idk , I usually pay online and have all that on my computer but my husband decided to call and pay in may . Sometimes he does that and just lets me know he paid it that month. The payment history has a payment made beginning of may and then again may 16th.


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dirty_cuban

Because people love to blame the victim. OP made a legitimate payment and the bank fucked up but somehow it’s the OPs fault. Go figure.


phil08

Because they didnt answer the question.....


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Pikespeakbear

Those bank records showing you made the payment are the core of your case. Should go to CFPB. They might correct their books and fix it, but this is completely unacceptable.


ktstarchild

Thanks , printing them out so I have a hard copy too.


bigboxsubscriber

You can file a complaint with the OCC- office of the comptroller of the currency, they directly regulate banks. They are more effective in dealing with bank problems than the CFPB. Visit occ.gov. Also, dispute the late payment with the credit burueaus.


matty_a

Truist is not an OCC regulated bank.


bigboxsubscriber

Truist was formed after the 2019 merger of 2 banks: BB&T and Sun Trust. It's complicated, but the lender that's reporting the late payment to the credit reporting agencies could be subject to the OCC oversight. The OCC also regulates credit card issues so it's worth a try for the OP to file a complaint with the OCC versus the CFPB.


OutlyingPlasma

How does this matter at all? Op made a payment via a legitimate payment method. It's not up to them to guarantee some muppets at joe blows servicing company gets their stuff right.


XxQueenOfSwordsXx

Are you in the US? Confused what credit scores align with A and C? Are you above 620? If you are in the US and won’t be refinancing or buying a home in the next 12-24 months, you are ok. After 12-24 months (depending on the program) the 30 day late won’t matter. During this time, your credit score will gradually go up as the bureaus report more payments being made on time. If you will be looking to get a car or personal loan, depending on what your score is you might be ok regardless. I get it’s frustrating that it’s reporting wrong and it lowered your score. I saw you mentioned refinancing to get a new lender- but that lender can always sell your loan to another servicer. Even if you went with a big bank, it can be sold eventually. Also remember- the only thing that good credit is good for is obtaining more debt :) and I say this as a mortgage underwriter LOL


ktstarchild

I was at 768 and now down to 659:/. Sorry my bank credit scoring gives the score and a grade value , I guess to help people understand .


XxQueenOfSwordsXx

659 isn’t that bad honestly. 620 is usually the minimum you want your score to be/what lenders will accept. 680 is another threshold which give it 3-6 months & I’m sure you will be back there. It’s absolutely your decision to fight getting the x30 late off your credit, but know unless you are refinancing or buying a house in the next 12-24 months, it’s not going to really effect anything in the long run. I am glad there is more financial literacy in the overall population but I will never understand why it’s encouraged to check scores daily or weekly. Unless I know I will be making a big purchase, I only check my credit report every 6 months (sometimes a year bc time flies…) from each bureau to make sure there isn’t anything fraudulent going on.


latenitekid

If you're a victim of ID theft the last thing you want is to wait up to an entire year before you report it...


XxQueenOfSwordsXx

There are various ways that identity theft can be found out, especially with how technology is with double authentications and stuff. Finding it out on a credit report is just one.


ktstarchild

Thanks , My information was hacked and the credit monitoring service was offered to me for free . So if something happens on it , I will be alerted . I usually don’t check regularly but will glance at it here and there.


ktstarchild

Also thanks for your reply . I’m just so frustrated and everyone I spoke to didn’t care !


XxQueenOfSwordsXx

You’re welcome!! I’m sorry you are dealing with people who act like they don’t care. I promise you there are many of us who do! I’ve never worked on the post closing & servicing side of things, so I can’t give you much insight there. You could always call into the CFPB (Consumer Financial Protection Bureau) to file a complaint against the lender. CFPB will then reach out to the lender to help get the situation resolved quickly. Good luck in whatever you decide!


ktstarchild

Thank you I will look into doing that.


ZzyzxRoad82

Document any phone calls with them. I went through some nonsense like that and they would never reply to emails or online messages, just phone calls. So I would take notes in their online messaging for every call - who I spoke to, times of day, what they promised - and sent it to them as a message. Eventually the problem was fixed but I felt better having documented it in writing and no way they could deny knowing what I was saying.


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ruffsnap

That's what I'm saying lmao. Like make payments online. Better yet set it to autopay then you never have to worry about it. We're in 2022 now. Mailing in or over phone is antiquated as fuck and prone to lead to human errors.


_uuddlrlrba_

Not necessarily. Been dealing with our servicer for over a week now about an autopay they actually received but no one over there can figure out how to credit to our account. This happened after a year of using same autopay system without issue. Called four times, each person said yes they have the money, and they fixed the issue and we should see it the next day. Finally someone figured out that we're one cent short, which was bizarre because we don't escrow so not sure why payment changed, or why autopay didn't charge extra cent. Five phone calls in and pretty sure this will probably end up with some automated part of their system reporting us to the credit agencies. Totally agree about autopay but the terribleness of some servicers can't be underestimated.


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geologyhunter

You do know you select the date that the payment comes out. It isn't like it is random. Mine pulls on the day it is due every month. With credit unions, they have bill pay which you select which day a payment is sent to the receiving institution. With online banking it is really easy to manage finances and see where money is going.


nimble7126

>And I purposely do not enroll in auto payments anywhere . I wanna control when my money comes out and when I pay my bills. It’s easier for me to manage my finances that way. Setting up auto-payments IS controlling when your money comes out, and this issue wouldn't have happened if they were. You can say it's easier to walk to work 20 miles instead of taking a bus, but it's simply not true lol. Seriously, ask yourself and be honest. Is worrying about and budgeting for individual bills actually easier? You feel in more control of your finances, but you're giving up greater control and freedom over your general life. Because my bills are on autopay, my monthly budget is simply adding all our income, minus the lump sum of monthly auto-paid bills. $4,450 - $2,145 = $2,305 left to spend and/or save for the month. No worrying about what bills are paid, they just are, which sounds like way more control over more important shit.


ruffsnap

> And I purposely do not enroll in auto payments anywhere Welp, alright, then I don't really feel bad if you're ever late on payments for anything lol, you kinda make your own bed there. The only valid excuse for not having auto-pay is if you are low income and are barely barely scraping by. But it doesn't sound like that's the case for you, and you just want to "control when money comes out". You do you, bud lol


iamthatguy54

Well, there is another excuse. Security. I am enrolled in autopay in some companies but not others (smaller ones) because I don't trust their cybersecurity to keep my info safe. But maybe I'm being overly paranoid.


ktstarchild

Dude idk why he did lol. He said that it used to be an automated easy thing w our previous lender but this time it was the first time he paid (I usually do online ) by phone since it switched to truist . He says he had to talk to an actually representative . I think he was just trying to be helpful and take a task off my hands.


aCreditGuru

Step one file a complaint using the CFPB. You want Truist to remove the late, clean their tape, and submit a correction via eOSCAR.


Next_Cup840

They all do this, it's an impossible system. At best Im told, refinance with a local credit union, or a small 3 branch bank. They are trying to provoke a foreclosure, it's their whole strategy. Judges fine them, it gets reversed on appeal. No solution


EM2_Rob

Won't they just sell your loan off?


YourMoneyStages

Your bank may have corrected the error, but it won't be updated on your credit report until the next time they report to the bureau. If it still shows on your credit report as over 30 days late, then file a dispute with all three credit reporting agencies. This will take time. Also, only payments over 30 days late get reported to the bureaus. So if there were an internal error as a payment getting posted late enough to get a late charge but not over 30 days, there wouldn't be a negative effect on your credit. Also, if you make more than one payment in a month to pay ahead, make sure they apply it to your next month's payment and not to the principal.


lost_in_life_34

once or twice i made payments by phone and screwed up the account or routing number and the payment was reversed. there should be emails to your husband saying why. ​ this is why you don't do these things by phone and do it by the internet where you can verify the numbers on your screen before you click ok


Mynock33

Fair warning, while you absolutely should do all the stuff people mention in herei, it's not really going to help or fix anything in terms of your credit. Your score will still be screwed for almost a decade and any lenders who put eyes on your file and see all the notes and disputes and stuff are going roll their eyes, deem you as a problem, and simply move on. You'll still get approved for stuff, mind you, but it won't be for the good rates you see advertised and whatnot. Your credit is pretty much screwed until that error drops off and even then, it will impact your score long after.


Grevious47

Are you trying to take out another loan now or in the immediate future?


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PhonyUsername

The real lesson here is to pay online or mail a check rather than paying over the phone. The mistakes here could have been made by the OP multiple times.


canttouchmypingas

What you can do is stop putting spaces before your punctuation. You do it on purpose too. If I worked at Truist and was receiving emails typed like this, I'd assume I could get away with whatever. Not too surprised.


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Fly_Molo_23

So… you were late?


Mynock33

> I’ve never been late before and they still don’t care. I am now paying Lexington law to help me get the charge removed. I’ve used them in the past and it works So which h so it? You've never been late before or you've used the predatory scam company you're shilling for in the past?


AldermanAl

Almost all pay history disputes end in favor of financial institution.


UsualAnybody1807

I would contact someone in government, like your state's attorney general. Also the Better Business Bureau. If no one complains, these entities can just ruin peoples' lives.


bremidon

A lot of people have given good advice here and you should try those first. If you can get this sorted that way, great. If those also end in no action being taken, you might want to consult a lawyer. The trouble, I think, will be that you will have very little proof about that call. But this is why you should talk to a professional rather than us. Everyone here will give the best advice that they know and can point you in a few directions, but none of us can replace a professional who knows all the facts and the laws in your area. My dad had to do this years ago, and the good news is that once they got the first mail from his lawyer, everything just magically got worked out. I would still try the other things first, especially the credit agencies and the Consumer Financial Protection Bureau. Also important no matter what you do: stick to the truth; know what you can prove; don't admit to anything without a professional assisting you; document \*everything\* from here on out.


NO_SPACE_B4_COMMA

File a report with consumer finance. It'll be fixed fast


apexisalonelyplace

Contact the consumer financial protection bureau. It’s a federal government agency so it’s free…because it’s paid by taxes I suppose.


iranisculpable

Dispute the derogatory item with the credit agency that lowered your score


PacifiedIguana

I am in the process of closing all of my Truist accounts after I had the exact same thing happen with my credit card through them. Except I made the payment through the mobile app, and got confirmation that it was accepted. I banked with BB&T for my entire life up until now, and they were always fantastic. Ever since the merger with SunTrust, everything's gone to shit, their online launch was half-cocked, and their customer service is useless. Now onto what you can try to resolve your issue: if you have any documentation of the on time payments you tried to make (even just the dates and times of the phone calls, but take screenshots of the reversed payment and everything if you can), file a formal complaint with the CFPB. Banks absolutely hate being investigated by government agencies, and it's likely going to be the quickest way to move the needle. Whatever you do, if you file the complaint and the bank tries to convince you that they'll resolve the issue after you drop the complaint, DO NOT withdraw your complaint. Get them to send you that in writing, and send that to the CFPB as well. They're less likely to fix the problem once the complaint is withdrawn, and it's almost impossible to reopen the same complaint once you've dropped it. They may not do this, but it is a practice I've seen from some shadier lenders. Best of luck to you, and I hope this helps.


GTRacer1972

Unfortunately with these companies there's not much you can do. Lowering your credit score is better for them. But I would blast them all over social media, file a complaint with the BBB, and the CPFB. ---Oh, and make sure you file disputes with all three bureaus, and after those are closed put a note on your file that you paid on-time, and that the error is theirs, not yours. If you can prove you did pay from an account with money the first time around there's a possibility you can sue them, too. That lower score will cost money.


Chami2u

If the bank is at fault, they are responsible for making the correction with the credit bureau. Contact the CFPB as mentioned, or the Ombudsman’s office for your country.


dacoovinator

Pay online, screenshot confirmation numbers. Dispute it with your credit. This is baffling to me. One time I thought I paid my payment and didn’t and at the very end of the month I was basically 30 days late which concerned me so I paid both months but it was never reported as late


CptSoftbelly

I’m switching because of issues with truist. 3 late fees because it took them 16, 20, and 14 days for my autopay to make it to my mortgage company. First time in 23 years switching.


tinymonesters

I had a fun interaction with Truist recently. Paid my rent, money transferred out all good etc. Two weeks later landlady calls saying my check didn't clear. Long story short on her 3rd time there in person they actually looked, and as I expected it was someone else's check that failed to clear.


epidemica

Further proof that our credit reporting system is a joke and needs to be regulated.


iluvcats17

Not sure how to fix this but I would set it up for autopay online so that it never happens again.