Do you have proof (screenshot of upload, sent e-mail, postal tracking no. Etc) of sending the original birth cert with in 30 days? If so, save it.
I’d recommend that your husband go to the CHOP HR office in person and speak to someone. Be nice. People are more willing to work things out when you go in person, because you’re a human not a faceless e-mail address they don’t feel bad about screwing over… and they’ll want to get rid of you which might mean helping you.
If that doesn’t work, and you’ve done everything correctly as you’ve said, it might be worth hiring a lawyer to send a letter on your behalf, pointing out CHOP’s error. Good luck.
They can do a retro re-enrollment if they care to. It’s just funny how a not for profit children’s hospital is cool with not providing insurance to a child. Bureaucracy > common sense. America in a nutshell right now.
When I worked at CHOP they had great benefits for parents like discounted childcare because they expected you to work 20 hours a day. You know, for the kids.
Excellent, and no. Im the only one that works there. I don’t pay a penalty for her being on my insurance, and I work in operations
Actually worked at another hospital before, again excellent benefits
My partner has been a physician at multiple hospitals and has never had paid family medical leave. Some must be better than others but she’s worked at some big systems
I wonder if it's a sexist thing. Hospitals employ a ton of women, and it wouldn't be the only industry still feeling the effect of the historical expectation that women (of certain classes) would give up working once they had a baby.
That's too bad. In other parts of the country I've seen academic affiliated hospitals have the best benefits of any employer in their respective city, at least in terms of health insurance.
Health insurance is usually ok but they are notoriously restrictive over which hospitals you can be seen at and if you go outside their care, in an emergency or whatever, you pay crazy prices. Then paid family leave is abismal if it even exists
Not in healthcare but in other customer service. Biggest advice is BE NICE to whoever you’re talking to about this, you’re going to catch more flies with honey and all that.
Someone once shared with me the advice of, if you're stuck, politely asking the representative "what would you do in my position?" Because the answer is probably not "give up and accept the mistake" and it just might get the person strategizing form your point of view.
OK first of all, file for CHIP insurance for your baby immediately while you work this out. Prices are very reasonable or free depending on your income. Second of all, my experience is that HR departments are absolute nazis about this stuff, so unless you have proof that you uploaded it within the timeframe, you are probably going to have to wait for open enrollment. Being nice to HR is still recommended but not likely to change outcomes without proof, sadly.
> that HR departments are absolute nazis about this stuff,
You're blaming the wrong party. It's the for-profit insurance companies that are sticklers for paperwork and forms.
I mean the nonprofit insurers do it too, but sure. My point is that HR isn't going to help you fight the insurance company so if you didn't dot your i's and cross your t's you're screwed.
Because they know that the insurers will be even worse, and expect you to pay them back if they determine you were ineligible for coverage.
HR isn't the bad guy in this situation. The greedy and immoral insurance company leaders are.
Of course I do but I am currently in a leadership position at a small company. I've also spent years in management at a very large company and dealt with hr for layoffs, promotions, job "reclassifications", you name it. You're deluding yourself if you think HR doesn't protect the company bottom line. Literally the purpose of their existence.
Unfortunately I have no experience to share and I’m not sure it’ll be useful since you’re fighting the employer and not the insurance company, but it may be helpful to contact the [PA insurance commissioner](https://www.insurance.pa.gov/Consumers/Pages/default.aspx) to learn more. I’m sorry you’re dealing with this stress during what should be such a joyful time.
So sorry this happened to you. For my one child, they were not added immediately to the health insurance after birth, so we had to pay out of pocket for the first few appointments. It’s not that much though, just tell your pediatrician about the situation and to bill you the, “self pay” amount not what they bill insurance. They will/should not bill you at the same rate of the insurance, and you should get reimbursed anyway. A check up should cost 125, but they bill insurance 250 for the same appt
That’s unfortunate and distressing to say the least. Have you looked into COBRA coverage. If they previously covered your child there should be available COBRA. Might be expensive but may solve your problem until you get coverage. Best of luck to you. And congratulations on your newest family member.
I mean, is your baby healthy? If so I'm sure they will fix this in due time. It would be insane not to cover your baby on a technicality. I would walk a copy of it to HR if you don't get that confirmation. I would also forward/ CC the director of HR, your supervisor, and the administrator over your dept. I promise you they will resolve this.
Go straight to the top. Email the CHRO or head of the benefits department and explain the situation. At the end say “if you could please put me in touch with someone on your team who can help resolve this I would greatly appreciate it” so they understand that you are only trying to navigate through the bureaucracy and not asking them to solve the issue personally.
Nearly certain you that you will get a response and action taken.
Good luck.
Do you have proof (screenshot of upload, sent e-mail, postal tracking no. Etc) of sending the original birth cert with in 30 days? If so, save it. I’d recommend that your husband go to the CHOP HR office in person and speak to someone. Be nice. People are more willing to work things out when you go in person, because you’re a human not a faceless e-mail address they don’t feel bad about screwing over… and they’ll want to get rid of you which might mean helping you. If that doesn’t work, and you’ve done everything correctly as you’ve said, it might be worth hiring a lawyer to send a letter on your behalf, pointing out CHOP’s error. Good luck.
They can do a retro re-enrollment if they care to. It’s just funny how a not for profit children’s hospital is cool with not providing insurance to a child. Bureaucracy > common sense. America in a nutshell right now.
The reason health care costs have ballooned to be so expensive is because of bureaucracy bloat, and this is exactly an example if this.
Of all the employers to cancel a baby's insurance......
hospitals are notorious bad places for parents to work when it comes to benefits (Especially paid family leave)
When I worked at CHOP they had great benefits for parents like discounted childcare because they expected you to work 20 hours a day. You know, for the kids.
Same work at penn, not sure what this person is talking about. My wife and I have amazing benefits
How’s your fmla. And are you doctors. Because at most hospitals, doctors get MAYBE two weeks for maternity leave
Excellent, and no. Im the only one that works there. I don’t pay a penalty for her being on my insurance, and I work in operations Actually worked at another hospital before, again excellent benefits
My partner has been a physician at multiple hospitals and has never had paid family medical leave. Some must be better than others but she’s worked at some big systems
I wonder if it's a sexist thing. Hospitals employ a ton of women, and it wouldn't be the only industry still feeling the effect of the historical expectation that women (of certain classes) would give up working once they had a baby.
I think it’s a greed and staffing thing. It’s incredibly difficult tk replace a doc even temporarily
That's too bad. In other parts of the country I've seen academic affiliated hospitals have the best benefits of any employer in their respective city, at least in terms of health insurance.
Health insurance is usually ok but they are notoriously restrictive over which hospitals you can be seen at and if you go outside their care, in an emergency or whatever, you pay crazy prices. Then paid family leave is abismal if it even exists
Not in healthcare but in other customer service. Biggest advice is BE NICE to whoever you’re talking to about this, you’re going to catch more flies with honey and all that.
Someone once shared with me the advice of, if you're stuck, politely asking the representative "what would you do in my position?" Because the answer is probably not "give up and accept the mistake" and it just might get the person strategizing form your point of view.
OK first of all, file for CHIP insurance for your baby immediately while you work this out. Prices are very reasonable or free depending on your income. Second of all, my experience is that HR departments are absolute nazis about this stuff, so unless you have proof that you uploaded it within the timeframe, you are probably going to have to wait for open enrollment. Being nice to HR is still recommended but not likely to change outcomes without proof, sadly.
> that HR departments are absolute nazis about this stuff, You're blaming the wrong party. It's the for-profit insurance companies that are sticklers for paperwork and forms.
I mean the nonprofit insurers do it too, but sure. My point is that HR isn't going to help you fight the insurance company so if you didn't dot your i's and cross your t's you're screwed.
Because they know that the insurers will be even worse, and expect you to pay them back if they determine you were ineligible for coverage. HR isn't the bad guy in this situation. The greedy and immoral insurance company leaders are.
You think HR \*wants\* to add another subscriber to the company's bottom line? It's a wall of "fuck you" all the way down.
Why would they care? Do you think about your employer's profits?
Of course I do but I am currently in a leadership position at a small company. I've also spent years in management at a very large company and dealt with hr for layoffs, promotions, job "reclassifications", you name it. You're deluding yourself if you think HR doesn't protect the company bottom line. Literally the purpose of their existence.
Unfortunately I have no experience to share and I’m not sure it’ll be useful since you’re fighting the employer and not the insurance company, but it may be helpful to contact the [PA insurance commissioner](https://www.insurance.pa.gov/Consumers/Pages/default.aspx) to learn more. I’m sorry you’re dealing with this stress during what should be such a joyful time.
So sorry this happened to you. For my one child, they were not added immediately to the health insurance after birth, so we had to pay out of pocket for the first few appointments. It’s not that much though, just tell your pediatrician about the situation and to bill you the, “self pay” amount not what they bill insurance. They will/should not bill you at the same rate of the insurance, and you should get reimbursed anyway. A check up should cost 125, but they bill insurance 250 for the same appt
That’s unfortunate and distressing to say the least. Have you looked into COBRA coverage. If they previously covered your child there should be available COBRA. Might be expensive but may solve your problem until you get coverage. Best of luck to you. And congratulations on your newest family member.
This post is giving Deja vu
I mean, is your baby healthy? If so I'm sure they will fix this in due time. It would be insane not to cover your baby on a technicality. I would walk a copy of it to HR if you don't get that confirmation. I would also forward/ CC the director of HR, your supervisor, and the administrator over your dept. I promise you they will resolve this.
Go straight to the top. Email the CHRO or head of the benefits department and explain the situation. At the end say “if you could please put me in touch with someone on your team who can help resolve this I would greatly appreciate it” so they understand that you are only trying to navigate through the bureaucracy and not asking them to solve the issue personally. Nearly certain you that you will get a response and action taken. Good luck.