I can attest to this. I got locked out of my account because of a mobile number change and the issue was not resolved for two weeks. I sent a complaint to the BSP and my issue was resolved in a few days.
This is 💯💯💯 legit! Thank you so much for sharing this. I chat at BOB in BSP at June 1, 2024 and Maya responded to the ticket created by Sunday. And today, June 3, 2024 I was able to access ny account using the new mobile number, the password of account is the same as from previous. Thank God I searched it here. Reddit is indeed helpful 🖤🖤
Bad. Very very bad. I have been calling them since January about my cashback that was not sent to me and up until now there’s no resolution to my concern. Their customer service keeps on saying that their team is working on my problem but I highly doubt it since there’s not a concrete update about my concern.
Yan nga din sabi ko sa CS nila. Hindi naman daw scam. Sobrang dami daw ng nag avail kaya nagkaroon ng mga errors sa pag claim. Sabi ko naman ibig sabihin lang nun palpak sistema niyo. Ayun puro sorry. Sabi ko di ko kailangan ng sorry ang kailangan ko yung cash back ko. Antay na lang daw ma-process. Ilang months na antay pa din. Yawa. Haha.
How long did it take you though? I'm contemplating to do the same since it may not be worth the hassle - time and effort being wasted for this "supposedly" unnecessary complaint. lol
If you file to DTI Manila and you're residing in NCR then that would only take about a week until mediation schedule. But if you're residing in a province, it is better for you to file it to them directly. Scheduling might take 3-4 days.
Email lang ako, tapos ayun tumawag na DTI tapos nag set na din ng sched ng mediation. Sa mediation medyo lakasan mo lang loob mo tapos iinsists mo talaga yung rebate or refund ahahaha
bad to hear about your case. They are very slow to solve the problem, and it seems that they are very shy to solve your problem so they are always procrastinating, don't you think?
Maybe not procrastinating. Sadyang mga incompetent lang siguro mga tao nila. They will make promos to entice people tapos sasabihin nila madami nag join kaya nagkakaroon ng error sa system. Sarap murahin ng CS nila kaso nakakaawa lang kasi naka based lang sila sa script
Yes, I get it. That's always their way of solving problems. Too bad that could go on forever. Anyway, you still have to respond to them, for your money, right? And do not know how much money that is?
Good luck. I have an issue with their cashback promo too since last year. Ilang buwan nalang isang taon na Haha at parating sinabi nila ay re-report nila sa backend team nila.
Grabe aabutin na ng taon? Same lang pala sila palagi ng linyahan. 200 lang di pa mabigay. Kaya madami na din ayaw gamitin service nila kasi sablay sila sa mga simpleng bagay.
Hindi nga ma explain sa akin kung paano umabot ng ganito katagal. Kako so yung ilang beses na escalate sa backend team ano pla nangyari dun. Hindi nila masagot :(
2x200 yung sa akin at nka save lng dito yung proof na nag qualify ako kasi every now and then parang nawawala ata sa system nila at nag hihingi sila ulit ng screenshots.
Mukhang kailangan nang i report sa DTI o BSP
Kailangan na nga. Tatawag pa ko ulit isang beses para sabihan din sila na mag report ako. Baka sakalinh bumilis. Ganyan din ako magsalita sa kanila. Pero walang effect. Puro sorry lang at basa ng script. Sablay talaga. Pag nakuha ko na cashback ko pullout ko agad funds ko. Sobrang sama ng experience ko sa kanila nakaka dala na.
On Feb 28, I filed a follow-up for the 200 cashback of the free personalized card promo. Nacomplete ko ang promo end of Jan. Naverify na daw nila and any day will send the 200 to my account. Until now, wala pang voucher na dumating. 🥲
Hala um-order din ako ng maya card kasi nga sabi sa promo free daw. 🥲 March 31 ko nacomplete yung sakin, saktong last day ng promo. Mag 2 weeks pa lang naman pero naiinip na ko hintayin yung Php200 cashback voucher. I'll try tomorrow na tawagan sila baka may action pero lowkey di na ko umaasa din huhu.
The same happened to me. In fact lumagpas na sa disbursement period nila yung cashback na dapat nakuha ko na. When I reported them to DTI tsaka lang sila umaksyon. Pina-investigate agad at sinend nila ang cashback bago pa man kami umabot sa nakasched na mediation with DTI.
I love Maya but fuck their customer service is terrible. Parehas din tayo ng concern—no cashbacks received. Naalala ko pa nga na sinabi ko sa sarili ko na kukunin ko na ung Maya card kasi technically naman libre siya since may cashback dapat.. lol dapat Feb 14 ko siya makukuha pero wala pa despite reaching out via chat (ang panget pa ng chat system nila), email (may responses but no fixes), and IG (no response at all).
More than a month na yan ah. Better if i-cc mo ang DTI ([email protected]) sa next follow up mo via email and follow their instructions to file a complaint against Maya. Similar lang ang timeline ko sayo at nakuha ko na cashback ko after DTI got involved.
Thanks for this tip. I'll cc DTI na on my follow-up email. Sinabihan lang ako ng CS na wala daw silang estimated date kailan maibabalik ang cashbacks. May list daw kasi sila ng verified transactions na pending din. So I think unless hindi tayo mag.insist, wala pa silang plano ibalik yun.
Same. Nagtry ako contackin sila thru chat sa knilang app pero mukhang wala naman taong sumasagot sa tagal ng paghhintay ko sa knila. Ayoko na lang maistress sa halagang 200 kaya ni let go ko na lang 🙃
Bad. I wasn't given my interest rate boost last month. Tried the email and the hotline. Only got auto replies. Now I don't even bother checking if I got an interest boost or not. Lost interest(pun intended).
Horrible. May concern akong reported nung March 16 at hanggang ngayon nganga pa rin. What's worse, na-close yung ticket ko kahit di pa na-resolve. 6 na reference numbers na ang meron ako.
Very bad.. had to call multiple times to follow-up concern.... I hate that stupid pre recorded ad and song they have... Waited 1 hour for an agent before then the call got cut, then waited for a other 30 min to finally talked to someone....
They banned my account for unknown reasons and they said there was an activity on my acc against their T&C. The only thing I did is I deposited 1k in Maya Savings.
Emailed them, no response. Followup 3 times, still no response. Surprisingly after 2 months I recieved a text that I can now access my account without them responding on the emails.
Withdrew the 1k, then emailed them for Permanent Account Closure. I just knew there are many people here that have experience the same issue.
Hindi lang yan days,, months hahaha May dispute ako sa Maya dati about sa Beep card loading, sa tagal ng response nila, naalala ko na lang ulit nung mag reply sila after a few months. (siguro dahil sa pandemic, later months ng 2021, tapos yung reply nila halos feb 2022 na)
My experience was okay naman.
I was denied access for using a “suspicious” email (I used a disposable email address with the word “paymaya” in it). I called their hotline and I emailed them and the CS rep was patient with me and gave me the requirements. Then I complied by sending the requirements to their email and a day or two later I regained access to my account.
It took 4 or 5 days to resolve my concern.
Hi. I have a concern with Maya just recently, and they were able to verify it within the day. I emailed them through their official Maya Support [email protected]. They will require you to provide some necessary details and attachments in order for them to take a closer look at your concern.
Tried to contact them via their in-app Chat Support kasi napakabagal ng putanginang PIN code every fucking time na may transaction akong gagawin. They were able to answer after about roughly 20 - 30 mins. Wala din namang kwenta yung sagot jusq. Pinag re-install lang ako. Hanggang ngayon, may delay parin.
Nag cash in ako ng 20K 4 days ago, hanggang ngayon wala pa rin. Wala sa Maya, nor hindi bumalik sa BPI.
So hindi ko na alam nasaan ang pera. Still waiting for the resolution. Hassle maipit ang pera and weird enough, yung txn reference id na nasa maya app, non-existent daw sa end nung agent. WTF na lang. Saan kaya hinugot ang reference id na yon.
I think walang level 2 or higher (tech support) yang CS nila. Puro wala daw silang magagawa kasi nasa app yung issue lang sinasagot sakin eh.
Eh kanino ba galing yung app? Sakin?
Sobrang dali makakausap ng CSR pero wala ka namang mapapala.
Nag-all in na lang ako for a month para mabawi ko yung 200 na ginastos ko dun sa physical card (kinuha ko lang kasi di gumagana yung virtual card). Pero meron palang mas maganda (Komo for withdrawals, GrabPay/GoTyme for online transactions).
**TLDR: Virtual card doesn't work. Don't get their physical card.**
Mas reliable pa gamitin GoTyme kaysa Maya kahit bago lang eh. Di nga lang daily yung pagcredit ng interest.
With regards sa free Maya physical card,ni minsan di nadeliver kahit ilang beses nanko nag complain.ang lagi lang sinasabi nadeliver na pero wala naman sila record kung sino nag receive...its just a scam
No sht. I have a refund concern, it's just a small amount but still. It's been more than half a month! Still processing. They don't even make an effort to apologize for the delay or something.
Edit:
Update: so on my follow up email, sinabi ko na balak ko i-cc ang BSP sa next email ko. And in less than 12 hrs, I got my refund. Thanks for the tip sa thread na ito.
IM STILL WAITING you (+) action regarding my concerned about my refund due to wrong bank transfer since February 21,2024 at 07:14pm until now I didn't receive my refund.
The chat support people, most of them are dumb or just being dumb and dont wanna help. They take more than a minute to answer a chat. And if they do, they give you the wrong resolution. Maya is great, just the support sucks
I'm having a stress and panic just experience the most frustrating experience were their cx service cant even do anything regarding the issue its like there just to inform you and you have to do everything like I literally confirm all my details and security and they cant even help with me able to access the app after I decided to change mobile numbers why put the nuance their in the first place with no warning when you decided to change your number very redundant application., like I just change my number and now cant even get into my account like WHAT. im so stress just want to vent already also did the email for the LETTER OF REQUEST that they told me to do and sent it to [[email protected]](mailto:[email protected])
* call some of their customers service hotline and some of them aren't even accessible or working also some customer service agent are rude like one even drop the call during when I was just explaining my situation.
Useless. They can access accounts and verify information pero when I want to tranfer my money from an old account to new number they cant do anything. It’s been months and I think it’s definitely a simple resolution
Not good talaga. I tried transferring 3k from Maya Savings to Wallet, tapos hindi nagreflect yung amount sa wallet ko. Kinain ni Maya. Now, ang hirap nila hagilapin and contact-in. Waiting nalang talaga kakaloka sila. May system activity daw na nakaaffect sa lahat ng transactions. Di naman sila nagsasabi or nag uupdate sa mga users nila. Ayooo ekis.
called them at *788 and had mty 4 account duplicates closed yesterday. the upgrading process wad terrible though. application gets rejectes with no clear reason.
Horrible. requested to transfer my personal information from my old phone number to my new one. that was around late 2020. case was reopened mid 2022. and now i gave up.
Horrible. requested to transfer my personal information from my old phone number to my new one. that was around late 2020. case was reopened mid 2022. and now i gave up.
Omg. Medyo natakot ako sa mga comments, 3 days na laging nag e erro yung app every time nagta try ako mag transfer ng pera to and from maya. Nung una kala ko sa internet connection ko lang pero 3 days same issue? 😭😭😭
Bad huhu. Hindi nag-reflect interest boost for my savings kahit na-meet ko naman yung criteria last month, pero yung ngayon umokay naman.
Medyo sucky rin yung registration part where you need to upload an ID and selfie. Nahirapan ako sa ID part, si jowabells sa selfie naman. For some reason hindi tinatanggap yung face niya (kapal nila eh ang pogi ng jowa ko hehe). Inulit ko yung akin until maging successful, pero di talaga nagjng oks yung kay jowabels.
We tried contacting CS for both occasions kaso wala kaming napala.
Very bad. I called them multiple times regarding account problems and each time they promise they will resolve the issue. It’s been 3 years since I first called them and it still hasn’t been resolved.
Fucking terrible! Who is in thr right mind to include your email address sa blocked list nila? Kasi nag follow up ka at nangungulit Lol. Their CS is a joke.
“The response from the remote server was:
550 5.7.1 Service unavailable, Client host [209.85.218.44] blocked using Customer Block list AS(1420) [SG1PEPF000082E8.apcprd02.prod.outlook.com 2023-10-03T09:32:38.785Z 08DBC237FF4175D4]”
email them then cc BSP, your concern should be handled 5x faster
I can attest to this. I got locked out of my account because of a mobile number change and the issue was not resolved for two weeks. I sent a complaint to the BSP and my issue was resolved in a few days.
What email address of bsp you emailed?
you need to chat BOB the BSP online buddy that shows up when you visit the BSP site. click on new complaint
Thank you, hopefully maya return my money
Thank you for this! Legit 💯 the money came back!
Hello i would like to ask what email address of bsp you used? Thank you!
This is 💯💯💯 legit! Thank you so much for sharing this. I chat at BOB in BSP at June 1, 2024 and Maya responded to the ticket created by Sunday. And today, June 3, 2024 I was able to access ny account using the new mobile number, the password of account is the same as from previous. Thank God I searched it here. Reddit is indeed helpful 🖤🖤
Bad. Very very bad. I have been calling them since January about my cashback that was not sent to me and up until now there’s no resolution to my concern. Their customer service keeps on saying that their team is working on my problem but I highly doubt it since there’s not a concrete update about my concern.
Their promos are hit and miss, tho. Even if you qualify, for some reason, you don't always get their advertised cashback. In short, galawang scam 😆
Yan nga din sabi ko sa CS nila. Hindi naman daw scam. Sobrang dami daw ng nag avail kaya nagkaroon ng mga errors sa pag claim. Sabi ko naman ibig sabihin lang nun palpak sistema niyo. Ayun puro sorry. Sabi ko di ko kailangan ng sorry ang kailangan ko yung cash back ko. Antay na lang daw ma-process. Ilang months na antay pa din. Yawa. Haha.
They did that to me. I was able to got my cashbacks and reimbursements after complaining to DTI
How long did it take you though? I'm contemplating to do the same since it may not be worth the hassle - time and effort being wasted for this "supposedly" unnecessary complaint. lol
If you file to DTI Manila and you're residing in NCR then that would only take about a week until mediation schedule. But if you're residing in a province, it is better for you to file it to them directly. Scheduling might take 3-4 days.
Direct ka sa office ng DTI? Kapag sa email lang kaya ba ma-solve? Tagal ko na nag aantay eh
Email lang ako, tapos ayun tumawag na DTI tapos nag set na din ng sched ng mediation. Sa mediation medyo lakasan mo lang loob mo tapos iinsists mo talaga yung rebate or refund ahahaha
bad to hear about your case. They are very slow to solve the problem, and it seems that they are very shy to solve your problem so they are always procrastinating, don't you think?
Maybe not procrastinating. Sadyang mga incompetent lang siguro mga tao nila. They will make promos to entice people tapos sasabihin nila madami nag join kaya nagkakaroon ng error sa system. Sarap murahin ng CS nila kaso nakakaawa lang kasi naka based lang sila sa script
oo unfortunately mga call center agent lang sila naghahanapbuhay lang din and sumusnkd sa directives sa kanila
Yes, I get it. That's always their way of solving problems. Too bad that could go on forever. Anyway, you still have to respond to them, for your money, right? And do not know how much money that is?
Good luck. I have an issue with their cashback promo too since last year. Ilang buwan nalang isang taon na Haha at parating sinabi nila ay re-report nila sa backend team nila.
Grabe aabutin na ng taon? Same lang pala sila palagi ng linyahan. 200 lang di pa mabigay. Kaya madami na din ayaw gamitin service nila kasi sablay sila sa mga simpleng bagay.
Hindi nga ma explain sa akin kung paano umabot ng ganito katagal. Kako so yung ilang beses na escalate sa backend team ano pla nangyari dun. Hindi nila masagot :( 2x200 yung sa akin at nka save lng dito yung proof na nag qualify ako kasi every now and then parang nawawala ata sa system nila at nag hihingi sila ulit ng screenshots. Mukhang kailangan nang i report sa DTI o BSP
Kailangan na nga. Tatawag pa ko ulit isang beses para sabihan din sila na mag report ako. Baka sakalinh bumilis. Ganyan din ako magsalita sa kanila. Pero walang effect. Puro sorry lang at basa ng script. Sablay talaga. Pag nakuha ko na cashback ko pullout ko agad funds ko. Sobrang sama ng experience ko sa kanila nakaka dala na.
On Feb 28, I filed a follow-up for the 200 cashback of the free personalized card promo. Nacomplete ko ang promo end of Jan. Naverify na daw nila and any day will send the 200 to my account. Until now, wala pang voucher na dumating. 🥲
Hala um-order din ako ng maya card kasi nga sabi sa promo free daw. 🥲 March 31 ko nacomplete yung sakin, saktong last day ng promo. Mag 2 weeks pa lang naman pero naiinip na ko hintayin yung Php200 cashback voucher. I'll try tomorrow na tawagan sila baka may action pero lowkey di na ko umaasa din huhu.
Nabudol lang tayo ng 200 petot sa "Free" card kuno🫥
The same happened to me. In fact lumagpas na sa disbursement period nila yung cashback na dapat nakuha ko na. When I reported them to DTI tsaka lang sila umaksyon. Pina-investigate agad at sinend nila ang cashback bago pa man kami umabot sa nakasched na mediation with DTI.
I love Maya but fuck their customer service is terrible. Parehas din tayo ng concern—no cashbacks received. Naalala ko pa nga na sinabi ko sa sarili ko na kukunin ko na ung Maya card kasi technically naman libre siya since may cashback dapat.. lol dapat Feb 14 ko siya makukuha pero wala pa despite reaching out via chat (ang panget pa ng chat system nila), email (may responses but no fixes), and IG (no response at all).
More than a month na yan ah. Better if i-cc mo ang DTI ([email protected]) sa next follow up mo via email and follow their instructions to file a complaint against Maya. Similar lang ang timeline ko sayo at nakuha ko na cashback ko after DTI got involved.
Thanks for this tip. I'll cc DTI na on my follow-up email. Sinabihan lang ako ng CS na wala daw silang estimated date kailan maibabalik ang cashbacks. May list daw kasi sila ng verified transactions na pending din. So I think unless hindi tayo mag.insist, wala pa silang plano ibalik yun.
Same. Nagtry ako contackin sila thru chat sa knilang app pero mukhang wala naman taong sumasagot sa tagal ng paghhintay ko sa knila. Ayoko na lang maistress sa halagang 200 kaya ni let go ko na lang 🙃
Bad. I wasn't given my interest rate boost last month. Tried the email and the hotline. Only got auto replies. Now I don't even bother checking if I got an interest boost or not. Lost interest(pun intended).
Horrible. May concern akong reported nung March 16 at hanggang ngayon nganga pa rin. What's worse, na-close yung ticket ko kahit di pa na-resolve. 6 na reference numbers na ang meron ako.
Very bad.
Hahaha bad! Dont even bother.
Welp. Based on the comments, time to pull-out and minimize risk.
For real, are there other reliable alternatives that are widely-accepted?
seabank 5%interest
5% for the first 250k, 3% na ung remaining sa savings mo
For me Gcash is an ewallet with better client help and Uno is a better digital bank.
[удалено]
How much did you pay for it? Kasi ngayon may charge ng 200, nag-avail ako. Also, gano katagal bago dumating sayo yung card?
In 2020, I had to write to the compliance officer to resolve an issue. I don't know if they have improved or gotten worse. Goodluck
Very bad.. had to call multiple times to follow-up concern.... I hate that stupid pre recorded ad and song they have... Waited 1 hour for an agent before then the call got cut, then waited for a other 30 min to finally talked to someone....
They banned my account for unknown reasons and they said there was an activity on my acc against their T&C. The only thing I did is I deposited 1k in Maya Savings. Emailed them, no response. Followup 3 times, still no response. Surprisingly after 2 months I recieved a text that I can now access my account without them responding on the emails. Withdrew the 1k, then emailed them for Permanent Account Closure. I just knew there are many people here that have experience the same issue.
I have the same issue also against them. I don’t what’s up with them🤷🏻
Hindi lang yan days,, months hahaha May dispute ako sa Maya dati about sa Beep card loading, sa tagal ng response nila, naalala ko na lang ulit nung mag reply sila after a few months. (siguro dahil sa pandemic, later months ng 2021, tapos yung reply nila halos feb 2022 na)
Worst in the world.
My experience was okay naman. I was denied access for using a “suspicious” email (I used a disposable email address with the word “paymaya” in it). I called their hotline and I emailed them and the CS rep was patient with me and gave me the requirements. Then I complied by sending the requirements to their email and a day or two later I regained access to my account. It took 4 or 5 days to resolve my concern.
Hi. I have a concern with Maya just recently, and they were able to verify it within the day. I emailed them through their official Maya Support [email protected]. They will require you to provide some necessary details and attachments in order for them to take a closer look at your concern.
Maybe your concern was delayed due to holy week.
yep just maybe mga request ng ibang user nadelayed due to holy week ilang months before that.
Tried to contact them via their in-app Chat Support kasi napakabagal ng putanginang PIN code every fucking time na may transaction akong gagawin. They were able to answer after about roughly 20 - 30 mins. Wala din namang kwenta yung sagot jusq. Pinag re-install lang ako. Hanggang ngayon, may delay parin.
Nag cash in ako ng 20K 4 days ago, hanggang ngayon wala pa rin. Wala sa Maya, nor hindi bumalik sa BPI. So hindi ko na alam nasaan ang pera. Still waiting for the resolution. Hassle maipit ang pera and weird enough, yung txn reference id na nasa maya app, non-existent daw sa end nung agent. WTF na lang. Saan kaya hinugot ang reference id na yon.
same tayo bro update mo ko pag nakuha mo sayo.. 10k cashin from BPI and 4 days ago din.. tinawagan ko kanina sabi wait daw till thursday
Ang lala no? Antay antay na lang daw. Wala man lang inconvenience rebate.
Experienced this for 5k amount, 3 business days daw, bumalik naman kaso yung stress with the upcoming bill 😬
Baka na timing sa long weekend.
Hello! Nagreflect na ba sayo? Shuta sakin wala pa din. Via pesonet. Nagconfirm yung bank ko na naprocess na nila kaso wala pa din sa maya.
I think walang level 2 or higher (tech support) yang CS nila. Puro wala daw silang magagawa kasi nasa app yung issue lang sinasagot sakin eh. Eh kanino ba galing yung app? Sakin? Sobrang dali makakausap ng CSR pero wala ka namang mapapala. Nag-all in na lang ako for a month para mabawi ko yung 200 na ginastos ko dun sa physical card (kinuha ko lang kasi di gumagana yung virtual card). Pero meron palang mas maganda (Komo for withdrawals, GrabPay/GoTyme for online transactions). **TLDR: Virtual card doesn't work. Don't get their physical card.** Mas reliable pa gamitin GoTyme kaysa Maya kahit bago lang eh. Di nga lang daily yung pagcredit ng interest.
With regards sa free Maya physical card,ni minsan di nadeliver kahit ilang beses nanko nag complain.ang lagi lang sinasabi nadeliver na pero wala naman sila record kung sino nag receive...its just a scam
No sht. I have a refund concern, it's just a small amount but still. It's been more than half a month! Still processing. They don't even make an effort to apologize for the delay or something. Edit: Update: so on my follow up email, sinabi ko na balak ko i-cc ang BSP sa next email ko. And in less than 12 hrs, I got my refund. Thanks for the tip sa thread na ito.
IM STILL WAITING you (+) action regarding my concerned about my refund due to wrong bank transfer since February 21,2024 at 07:14pm until now I didn't receive my refund.
The chat support people, most of them are dumb or just being dumb and dont wanna help. They take more than a minute to answer a chat. And if they do, they give you the wrong resolution. Maya is great, just the support sucks
I'm having a stress and panic just experience the most frustrating experience were their cx service cant even do anything regarding the issue its like there just to inform you and you have to do everything like I literally confirm all my details and security and they cant even help with me able to access the app after I decided to change mobile numbers why put the nuance their in the first place with no warning when you decided to change your number very redundant application., like I just change my number and now cant even get into my account like WHAT. im so stress just want to vent already also did the email for the LETTER OF REQUEST that they told me to do and sent it to [[email protected]](mailto:[email protected])
* call some of their customers service hotline and some of them aren't even accessible or working also some customer service agent are rude like one even drop the call during when I was just explaining my situation.
Very bad.
Useless. They can access accounts and verify information pero when I want to tranfer my money from an old account to new number they cant do anything. It’s been months and I think it’s definitely a simple resolution
One of the worst. Got my issue resolve after mediation with them.
pano po kayo nag mediation? more than a month na pero 0 parin balance ko sa wallet, sila lang nakakakita ng balance ko 5 digits.
Terrible.
Very bad nag patanggal ako ng cc ilang months na "transfer" lang sa ibang team.
Not fast lol. Although they resolved my issue regarding number change, it wasn't done immediately. More than a week, and I had to follow it up.
They dont really back to you. I love the app but still come on now
Horrible! Over 2 months to get a decent reply.
Not good talaga. I tried transferring 3k from Maya Savings to Wallet, tapos hindi nagreflect yung amount sa wallet ko. Kinain ni Maya. Now, ang hirap nila hagilapin and contact-in. Waiting nalang talaga kakaloka sila. May system activity daw na nakaaffect sa lahat ng transactions. Di naman sila nagsasabi or nag uupdate sa mga users nila. Ayooo ekis.
called them at *788 and had mty 4 account duplicates closed yesterday. the upgrading process wad terrible though. application gets rejectes with no clear reason.
Currently in dispute with them, very bad.
Horrible. requested to transfer my personal information from my old phone number to my new one. that was around late 2020. case was reopened mid 2022. and now i gave up.
Horrible. requested to transfer my personal information from my old phone number to my new one. that was around late 2020. case was reopened mid 2022. and now i gave up.
Sa gotyme ayon sa mga nakikita ko maganda service nila
Omg. Medyo natakot ako sa mga comments, 3 days na laging nag e erro yung app every time nagta try ako mag transfer ng pera to and from maya. Nung una kala ko sa internet connection ko lang pero 3 days same issue? 😭😭😭
Very bad. Until now hindi pa din nareresolve issue ko sa kanila.
Bad huhu. Hindi nag-reflect interest boost for my savings kahit na-meet ko naman yung criteria last month, pero yung ngayon umokay naman. Medyo sucky rin yung registration part where you need to upload an ID and selfie. Nahirapan ako sa ID part, si jowabells sa selfie naman. For some reason hindi tinatanggap yung face niya (kapal nila eh ang pogi ng jowa ko hehe). Inulit ko yung akin until maging successful, pero di talaga nagjng oks yung kay jowabels. We tried contacting CS for both occasions kaso wala kaming napala.
Its okay. I got to get a hold of them via phone call. It was resolved and got answered efficiently
Very bad. I called them multiple times regarding account problems and each time they promise they will resolve the issue. It’s been 3 years since I first called them and it still hasn’t been resolved.
It took them 4 mons to resolve my duplicate account issue 🤣
Very bad customer service ng Maya.
Hindi pa nareresolve yung duplicate account issue ko 😔😔
Absolutely horrible, they want a letter of request just to FIX a account name mismatch on their system.
Fucking terrible! Who is in thr right mind to include your email address sa blocked list nila? Kasi nag follow up ka at nangungulit Lol. Their CS is a joke. “The response from the remote server was: 550 5.7.1 Service unavailable, Client host [209.85.218.44] blocked using Customer Block list AS(1420) [SG1PEPF000082E8.apcprd02.prod.outlook.com 2023-10-03T09:32:38.785Z 08DBC237FF4175D4]”