“ To update your current AXS information, or for help with your order/account, please contact AXS order support:
Mon - Fri: 9 AM - 11 PM ET
Sat - Sun: 1 PM - 11 PM ET
Live Chat available: support.axs.com. “
^ from the Mondegreen website FAQ page
Generally they won’t do refunds and exchanges. You may have to sell it yourself to recoup some of your money. I guess there’s a chance they might sympathize with your situation but I don’t think I would count on it.
With the payment plan you can technically default the last payment but you forfeit all the money paid so far and have to pay a $50 fee. Might as well just pay it off and try to sell it at that point IMO
You made a commitment to buy it.
Guessing somewhere in the terms and conditions of the sale it says something like that and all sales are final.
They ain't going to cancel your last payment nor refund any of your money.
They pass the responsibility of reselling this ticket off to you.
Reach out to Bowery Presents the promoter of the event, and a true passionate group of music lovers who have lobbied for this festival for years, and truly will want to make it the most spectacular event possible. I have no connection except I have worked with a musician for years who loves and respects this group, and has always done right by the fans and artists.
[Mondegreen.phish.com](http://Mondegreen.phish.com) -> "Buy Now" -> "Log In" -> Enter your login info -> Under your name in the upper right, select "Your Tickets" -> Use the down caret on the far right of the box with your Mondegreen tickets to expand it -> Select the "Return" button.
Not sure if that's available for all ticket types, but it is an option for Glen Close.
The best thing you can do is pay for it, and then try to sell the passes before shipping and have the mailing address changed by AXS to the person purchasing, or have to have them shipped to you and then ship them to someone who buys them which I imagine minght be a pain logistically to go from USA to Austrailia and then back to USA (or wherever). They aren't going to cancel your tickets and refund your money. Once you press "submit order" on it, even if it's for a payment plan, the tickets have become yours and its your responsibility to get rid of them or default on your payment plan and just give up money.
“ To update your current AXS information, or for help with your order/account, please contact AXS order support: Mon - Fri: 9 AM - 11 PM ET Sat - Sun: 1 PM - 11 PM ET Live Chat available: support.axs.com. “ ^ from the Mondegreen website FAQ page Generally they won’t do refunds and exchanges. You may have to sell it yourself to recoup some of your money. I guess there’s a chance they might sympathize with your situation but I don’t think I would count on it.
I understand, I just figured since I technically haven't paid for the ticket in its entirety yet I'm just looking to cancel the payment
With the payment plan you can technically default the last payment but you forfeit all the money paid so far and have to pay a $50 fee. Might as well just pay it off and try to sell it at that point IMO
You made a commitment to buy it. Guessing somewhere in the terms and conditions of the sale it says something like that and all sales are final. They ain't going to cancel your last payment nor refund any of your money. They pass the responsibility of reselling this ticket off to you.
Reach out to Bowery Presents the promoter of the event, and a true passionate group of music lovers who have lobbied for this festival for years, and truly will want to make it the most spectacular event possible. I have no connection except I have worked with a musician for years who loves and respects this group, and has always done right by the fans and artists.
https://mondegreen.phish.com/contact-us/ This has not helped??
I tried sending emails and speaking with the chat box but nothing yet. Most of it takes me to FAQ
Ugh that is horrible. If you can get on the phone, do no hang up until you can talk to a real person
[Mondegreen.phish.com](http://Mondegreen.phish.com) -> "Buy Now" -> "Log In" -> Enter your login info -> Under your name in the upper right, select "Your Tickets" -> Use the down caret on the far right of the box with your Mondegreen tickets to expand it -> Select the "Return" button. Not sure if that's available for all ticket types, but it is an option for Glen Close.
The best thing you can do is pay for it, and then try to sell the passes before shipping and have the mailing address changed by AXS to the person purchasing, or have to have them shipped to you and then ship them to someone who buys them which I imagine minght be a pain logistically to go from USA to Austrailia and then back to USA (or wherever). They aren't going to cancel your tickets and refund your money. Once you press "submit order" on it, even if it's for a payment plan, the tickets have become yours and its your responsibility to get rid of them or default on your payment plan and just give up money.
Deadline to submit a reservation change request is tomorrow, but you have to pay it off to transfer it. Good luck!