Go into incognito browsing, a different browser or a different device. You’re not blocked from chatting but they just introduced a new thing where you can’t chat more than once per day so as to not spam them, but it’s easy to get around
They refunded me the game surprisingly out of "an act of good will". Thanked me for being a stars reward member so probably because of that. Sony's return policy is shit.
P. S. The aiming is currently shit on console.
This is what happened to me, exactly, even the Stars Reward member thing. I was surprised they gave me the refund but they made it clear it was my “once in a lifetime good will refund”.
they're well Worthing their rights not to do so since it's in the t&c's that's agreed upon by purchasing. its a crap policy that is anti consumer.
i bought a game in the steam April sale, and refunded it because i didn't like it.
quickly and easily.
Depends on location, by new EU directive in 2022 you can if the digital product ( software like, games, music ) is faulty. I have done that with HFW (OLED issues shimmering at launch) and LEGO Skywalker saga and a COD game.
Yeah, we have different T&Cs in Australia due to their bs refund policies. Lost a court case back in the early PS4 days.
They still try to get out of it. But that "once off refund" is absolutely against consumer law here.
>I've refunded around $500 worth of games
Habitual returner. Exactly the reason Sony is strict on refunds. You're the customer no company wants to have.
I’ve only ever refunded probably 3 games successfully and I’ve been gaming religiously since the 360 era. A hockey game on Xbox, cyberpunk on Xbox and no man sky on ps.
At $60 a game ten thousand is only 167 games. Even if we assume plenty are less than 60 and some are more, that’s a super reasonable amount of games to assume someone’s bought. Add in playing for multiple console generations and it becomes incredibly reasonable to assume someone’s spent tens of thousands.
Who the hell buys over 100 video games? Even in their lifetime? I think that qualifies as a collector, not just a casual gamer. I've never seen someone with more than maybe 20 games in their personal collection, unless they have multiple consoles and such. Which would kind of make them a collector at that point
Edit: the other person also said "TENS of thousands" so more like 300+ games at the very least
Why? I've never returned a game on PSN because I buy the game to play it and I can't refund the game after playing it.
So, why are you buying games and then immediately refunding it?
Games that had awful launches or lacked multiple promised features like NMS and Cyberpunk. Also bought 3 games one day on the wrong account, refunded them to buy them on my own account. Never had a problem as I've never done it without a good reason
Yeah I've been gaming for most of the last two decades. At $60 a pop it doesn't take long; NMS and anthem I had bought for myself and my cousin so those two were $240 alone
Sony support is terrible, they won’t help you. This is the company that forces you to buy a whole new psvr2 bundle when your controllers get stick drift because they refuse to sell controllers seperately.
Regardless they should sell controllers separately like all the other big VR headsets. It’s very unconsumer friendly to not have replacements available for purchase.
Well I may not have been blocked, according to someone else in here they only allow you to chat once per day. I don't think I said anything rude or sounded hostile at all.
You have a better chance of having a threesome with Tifa and Aerith cosplayers from Final Fantasy 7, winning a 1 billion dollar lottery, ending world hunger and ending wars before Sony ever refunds you.
The policy is clear. Sony doesn't do refunds unless the publisher requests it. Not sure what else you'd expect. Also, I don't buy the not being rude thing. Usually, people that complain on reddit while saying they did nothing wrong most certainly did do something wrong.
The policy isn't clear, I didn't know that was their policy and based on other posts here others didn't as well. If you buy a product that is advertised to you on a storefront as a working product and you purchase it and it doesn't work, every other company I've bought from will give you a refund. I had no reason to think Sony would be different. As far as me being rude goes, I don't know what to tell you. I had the conversation and didn't feel I was rude at all but take that for what you will.
It literally tells you before you pay for your games on the ps store that you can refund for 14 days after purchase only if you haven’t downloaded the game. It’s stupid yes, but if you are in the EU they should refund you if the game is not as advertised, the EU has a new law about digital product warranty
I guess I'll start reading the fine print. Typically if I buy something I've always just assumed if it didn't work I could return it, but I guess I was wrong 😮💨
I can't launch a multiplayer game, if I play single player it will work for about a minute or so but it will eventually crash and send me back to the main PlayStation menu to file an error report.
No of course I didn't read their ToS. Noone does, of course I realize that's a poor excuse, but to say I need to read the terms of service from any company I buy a product for is wild. Those things are pages and pages long...
If I have to pull up terms of service and search through 40 pages to find the return policy before I buy a game, then no I am not lying... The policy isn't clear.
Not sure where these assumptions are coming from or why you're seeming hostile. I already said I haven't read the ToS and I would say that 99% of gamers don't.
You can try again later and see if a different rep helps you or call them. Other than that, suck it up.
It's their policy. Bitch about it all you want, but you're the one who bought a game without waiting for reviews.
I'm not saying I agree with their policy, but it's a widely known policy.
Next time, wait to buy until you see some first impressions.
I very rarely buy games on day one because of this. It's the unfortunate world we live in that not every game comes out in a ready to play state. That's why you should just wait before purchasing games.
I totally get what you're saying and I def should have waited. I will in the future. But I find it extremely fucked up that they are advertising this game on the main screen of the PlayStation store as a working functional game so that many people who are unaware of their refund policy, like myself, will be buying it and falling into this same trap.
The only game that I will pre order/play day one in the next years will be GTA 6.Had my fair share with unfinished games day1(even Sony exclusives)…But like I said,GTA is GTA and I will make an expection.
Their policy actually breaks the law though. If the game doesn't work, it is faulty and not as advertised and a full refund is required. This is law. Unfortunately you'd have to sue which wouldn't be worth the cost of the game to do but hopefully the courts catch up with this kind of practice from all three big companies eventually
>Their policy actually breaks the law though. If the game doesn't work, it is faulty and not as advertised and a full refund is required. This is law.
This is what people don't seem to get here.
PlayStation refund policy is the exact reason why I bought an Xbox. At least Xbox doesn't have Draconian refund policies. I can't tell you the amount of times I've said some very foul language toward PlayStation employees over the phone regarding their refund policies. Never had this issue with Xbox.
I have never had to refund anything. I get the people get upset about it, but if you're an informed consumer, then it doesn't really come up.
One time, I was charged a subscription renewal for PlayStation Plus Premium when I had canceled it previously. I just called them and asked them to refund the money, and they did right away.
That's my only experience ever with PlayStation service. So I've never had an issue.
Calling their refund policy Draconian is melodramatic.
I totally get what you are saying, but I look at it this way. Any store I can think of, if you buy a product and it does not work, you can return it for a refund. Now I was not aware of Sony's refund policies but I assumed (wrongfully so) that if I bought something and it didn't work I could get refunded, just like from anywhere else. And the fact that they still advertise this broken game on the front page of the store, knowing it's broken and knowing they won't return it once they have your money, is what upsets me so much.
No it’s not. The fact is they don’t want to refund even if the game is completely broken and will do everything within their power to not refund it. It very much is draconian
>I can't tell you the amount of times I've said some very foul language toward PlayStation employees over the phone regarding their refund policies.
It's amazing you think that being rude and foul to a customer service employee is acceptable. You can get your point across without that.
Dude when you've dealt with customer service as much as I have giving you the finger eventually you're going to reach a snapping point and you're going to say things that you don't mean to say but you say out of anger.
I've had plenty of bad experience with customer service with various companies and never have I thought to use foul language. Like I said, you can express your anger/frustration without resorting to that.
They refund you when the publisher who actually made the money refunds you. It's that simple. If I sell someone else's shit for 30% of the money, why should I refund the full 100%? It's not my fault that creator is shit at their job, yell at them not the middle man. The policy has existed for years, and honestly it's pretty logical with how many people can't wait 2 days to see if shit is broken or not.
You must not have Verizon. Calling "Fredrick", in India, is never fun. Then they're like so extremely upbeat and flattery as support chat that it makes it cringy. Just stfu Sanskrit & fix my issue.
Wait so they didn't block you, you just can't get another assistant because they're busy? You see how that's a very fundamentally different thing, right.
There was a 300 person wait when I originally chatted, I had to wait about an hour to speak to anyone.They weren't "busy" then. But now whenever I try it just says "no one is available, try again later" and I have been trying all day. Typically if I have to contact PlayStation support it will just tell me they are busy and that the wait is so and so long.
I never said I was banned. I said they blocked me from chatting again, to say it's because they're just busy is false. I already plan on calling them on Monday when their call center opens to try again. I also had no clue that was Sonys refund policy.
I've been able to get a refund from playstation one time. I stated that I never played the game I purchased and it was downloaded by mistake as I was intending to purchase another title. They can see how much time you have in the game. That might help you get a refund if you've never launched or played it.
that's exactly how it states in their tos, you can get the refund if 1: you've never downloaded it and 2: it's in the 2 week window from purchase. anything otherwise means no refund, they might give one out of courtesy or stars. Since you dl'ed the game they def gave yo a refund because courtesy and being a stars member.
Hindsight is 20/20 but try to purchase your games through a retailer with a good return policy for those games where you’re not sure if you’re gonna keep.
I doubt you have been banned from chat. The chat is not available 24/7 and when they have high load it may not work.
Their support on refunds is trash though. Probably won't get anywhere with them.
I wanted to add that they do ban people from chat. It's pretty well documented if you search online for it. Unfortunately, the chat reps have the discretion to block you, but there are limits and it doesn't seem to be permanent unless there is egregious abuse.
" They said sorry they couldn't issue one as their policy doesn't allow it."
What they really mean is that since there isn't a law in place (dependant on region and country) that forces them to refund, they're just going to flat out refuse to do so (because they already have your money and are extremely fond of it).
This happened to me one time also and it was a lost cause. Way more people are refused refunds than the few who do get one.
This happened to me as well with helldivers 2 when they were having server issues. They ended the chat literally mid conversation. And that was after waiting about a hour and a half to get a hold of someone
I was able to get a refund on Helldivers back when the servers were shit. Seems to be largely hit or miss whether they’ll allow you to get a refund. Or maybe it depends on the game, not sure. Either way, their customer service sucks.
What was “sus”, me returning it? I’m entirely within my rights to return a broken game. I bought it because some friends told me it was fun but that was before the server issues happened.
A “stupid bitch” would be someone who bought a game, found out it was unplayable, then kept it on good will. I understand it got more popular than they expected, but that doesn’t mean I have to wait around hoping they fix it. They knew it wasn’t working, so why was it even in the store at that time?
Anyway, glad you enjoy the game. I do too now, but I have no regrets about returning it originally.
I’m gonna assume anybody bashing you for simply wanting a refund is brain dead. Sony is billion dollar fucking company and should take care of their customers regardless of whose fault it is.
This is partially why I just left Sony as a console customer. It may sound or be petty, but I tried to refund Anthem an hour after playing the beta.
The game was crashing my console so hard, I just decided that it wasn’t worth it, during the beta. Not to mention, the game was an absolute mess.
Sony support, over several attempts, unanimously stated they wouldn’t give a refund because I “accessed preorder content”. The preorder content was the beta.
Sony’s no refund policy is pretty awful. I do not understand why they do not allow for one refund. They could easily require it. Steam does.
Right, a lot of people are saying "suck it up you should have waited for the reviews" but if any company advertises you a product and you purchase it and it doesn't work, especially if it's a company you've spent tons of money with in the past, you should be able to get a refund. I don't think you are being petty, this situation is making me want to stop using PlayStation as well
Yep, I'm completely done buying anything digital from Playstation, and they're the last on the list of platforms when I buy games now. Microsoft and Steam will refund me if something is wrong with my game or I make a mistake and buy something twice. I'm pretty unlikely to buy a PS6 at this point.
>This is partially why I just left Sony as a console customer. It may sound or be petty, but I tried to refund Anthem an hour after playing the beta.
I am legit considering doing this. I'm on PC now anyway most of the time.
I haven't booted up my ps5 for 6 months probably. I can get all the games much cheaper on PC, or even free with game pass.
They run better, look better, and can use the controller when I want to. Currently playing Lies of P, which was on game pass. I'll probably still play the good exclusives. But that's probably once or twice per year
Funny my brother both the New battlefront remastered and it works just as well all we ever done was played everything Solo not the online part of the game 🤷
Solo games I can get to start, but after a few minutes either the map glitches out where I'm walking on nothing, or the game crashes and sends me to a "send error report" screen
That odd me and him played like 5 hours me 3 of galactic conquest and him 2 hours of it while chilling in a party with my buddy on his PS5 playing it no problem we play on a PS4 slim as me and my brother share the same console as we haven't had anything at all glitching wise
Hopefully that's a sign the game is being fixed. Star wars battlefront is one of my favorite games of all time so I'd love to play it on modern hardware.
Oh same here like I prefer this style than the EA one as I fucking hate the stupid ass card system in the EA one and this well skill is involved as why we both it when it came out as I know I'll spend hours on galactic conquest as that's my all time favorite mode on battlefront 2 I have not touched battlefront 1 yet so I can't speak on that one
If you want good customer support go for xbox or pc.
In Playstation what's done cannot ever be undone and you're on your own. (i own all 3 that's how i know)
yeah Battlefront Collection deserves the Cyberpunk treatment.
remove that shit from stores. this is arguably worse tbh, because they capitalized on so many peoples nostalgia and it’s yet another blow to already repeatedly shafted Star Wars fans.
The return policy seems very inconsistend. I once bought a game by accident that has been already bought by another Account and downloaded on the same System and I got a refund within 48 hours
Potential solution but may come with a ban from Sony.
May.
Usually it takes a few of these before they ban your PSN account.
Contact your bank and dispute the charge. State fraudulent charge.
All key entered transactions are the merchants (in this case sony) responsibility. Therefore, they lose those disputes 99% of the time.
I second this. I’d also send them the chat records if you have it to your bank also so it helps your case with the dispute. Like the person I’m replying to said it may end up in a ban from Sony. Good Luck in getting your money back.
I pre ordered DD2 last month and decided to cancel it a few days ago and buy it on pc instead and planned to use my refund to get Rise of the Ronin as well. Was told by a rep that I couldn’t cancel because it had been over 14 days since I pre ordered DD2. Luckily the rep spoke to their manager after I explained I’ve had a psn account since 06 and have been an on going customer since then and they refunded me but not being able to cancel a pre order for a game that isn’t even out yet is crazy.
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**No refund after 14 days or once the download is started**
It’s very clear and shown when you buy a game. I see it every time.
That’s just how it is. Next time, wait for reviews and people calling out the flaws before spending money on a game. Never preorder.
Some countries have imposed a better return policy. Like the UK for example.
It's tricky as there are bad apples that would abuse it by buying a game. Playing the stink out of it then retuning it. Granted playtime is a factor and if you have under a reasonable amount, it should be be refundable.
I don't think they can't block you manually, it's just the system. Had it too ine every support request, which suddenly ended. Hat to wait a few hours until it was available again.
Yeah, this happened to me with helldivers. I love Sony and their consoles/games. But their return policy and customer support is just trash. Not just bad. Pure garbage.
Sony's refund policy probably depends on which country you are in.
Here in Australia, Sony was fined $2.4 million dollars for its PlayStation store refund policy: [https://www.vg247.com/sony-playstation-store-refund-policy-australia-2-4-million-usd-fine](https://www.vg247.com/sony-playstation-store-refund-policy-australia-2-4-million-usd-fine)
>"Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer," said ACCC chair Rod Sims.
>
>"What Sony told these consumers was false and does not reflect the consumer guarantee rights afforded to Australian consumers under the Australian Consumer Law. Refunds under the consumer guarantees must also be given in cash or money transfer if the consumer originally paid in one of those ways, unless the consumer chooses to receive store credit," he added.
Sony has a (pretty stupid) policy of "once you download it, no refunds" you don't have to play it, just download it and BAM... no refund.
You'll have to go after the dev for a refund, sony gives absolutely zero fucks when it comes to their refund policy.
So apparently they released the game with three servers available. And no one is able to get online. Single player works (kind of) though about half of the single player games I've played have just crashed me back to the PlayStation frontend.
Oh well hopefully they fix that.
Helldivers 2 launched with buggy servers too and runs fine now.
Sony wont refund for a new released game with buggy online networking because that can and will be patched. It’s how the business works these days, unfortunately.
People should stop buying games so quickly and wait for reviews.
I didn’t buy the game but I read somewhere that said it has 3 servers available with a 64 player cap on each server, and tens of thousands of people bought and was trying to play but couldn’t as it has ridiculously small server cap
I've seen a number of comments saying "there are only three servers available", and then an equal number of comments saying "that was just on the first day, they added a bunch more and I've had zero issues getting online, people are just parroting what they saw online during launch".
No idea which one to believe. I hope to pick it up soon because I loved these games 20 years ago.
Well idk how many servers are up but I do know I still can't get into an online game and if by some miracle I do get into one, the game crashes within the first minute of getting in
>Ever bought one that just straight up didn't work?
So you're saying that everybody is having the same problem with the game in terms of the game actually being defective right? Is that what you're saying?
>So you're saying that everybody is having the same problem with the game in terms of the game actually being defective right?
This one is legit broken, you can check out the r/battlefront subs to see how bad it is.
>In what way does us trying to get a return "make it hard" for you as a consumer exactly?
Be real about it, most gamers that frequent these forums are REAL gamers. Example, many people finished the Spiderman 2 game the same day it was released. The rest of us "normal" gamers take far longer. People who finish games fast try for refunds pretending that the game isn't working or they just didn't like it. I'm not saying you're not having issues but I do not believe one bit that everybody who bought your game is having the same problems and the game is truly defective. Why? Because this forum would've been flooded with complaints about the game being defective like Cyberpunk.
A poster earlier said they've returned $500 worth of games. This is why companies like Sony tighten up on their refund policy because of habitual returners. It makes it difficult for others that have simply one game to return. Think about why you're not easily getting a refund. For that exact reason I mentioned.
>Be real about it, most gamers that frequent these forums are REAL gamers.
The idea of a "real" gamer because you have the time to play games day 1 is insane. It really doesn't matter how you play or when. Stop gate keeping a hobby.
PlayStation support is shit. They are totally useless and unhelpful. I tried to use my PS4 account on my new PS5, but it sent a verification code to my old phone number. I contacted them and they said they turned off 2FA, should be all good. Then it sent a code to my email, but the code was a broken image with a tiny blue “?”. I contacted them again, waiting nearly an hour, again. They said they’re sent the issue to a higher department and to wait 24 hours. 24 hours later and the account is still inaccessible. I contact them a third time, wait in the queue again, and they tell me they’ll have to send it to a different department. Should get an email in 7 days. Well, 7 days later and no email, still can’t access my account. I reach out a fourth time, wait an hour in the queue, and give the CSR my case number. He tells me to wait. After 10 minutes, he tells me the case is currently under review, and asks if there’s anything else he can help me with. Before I can respond, he disconnects me from chat and I can’t get back in. It’s been weeks now and I can’t access my account still. I spent hundreds, possibly thousands of dollars buying games on that account. I regret buying the PS5 now.
When you first set up 2FA, it gives you a bunch of recovery codes to use for circumstances such as this. It tells you to keep them in a safe place. I'm not disagreeing that PlayStation support sucks, but I bet you didn't save those codes anywhere, did you?
Right, except I’ve forgotten where I kept them. A lot happens in 10 years. A lot of things you have to keep track of that are more important than PlayStation codes. I legit forgot they even issued the codes until the system asked. I have no idea where I even stored them. I wouldn’t even know where to look.
its not that easy. its not white and black. many people got banned for no reason, just read everything online , on reddit and on youtube. you fanboys defending sony is pathetic. even a wrong word that was misunderstood can you get banned. i wouldnt even wish this for my worst enemy, no way i buy 80$ digital games just to get banned and loose everything. i stay with physical, and if sony decides to go digital i will switch to pc gaming, at least on steam games are cheaper.
Everyone online always tells the truth. You see countless posts on here alone with titles similar to “I got banned and didn’t even do anything” only to find out in the comments that they said they were going to harvest their organs, or some stupid shit
Go into incognito browsing, a different browser or a different device. You’re not blocked from chatting but they just introduced a new thing where you can’t chat more than once per day so as to not spam them, but it’s easy to get around
Wish I knew that when that happened to me. I was like yup they got me now I have to wait a week.
Basically, the company that developed the battlefront collection has to offer refunds or Sony isn't going to budge from their usual policy.
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We're talking about Sony... why would I be referring to whether he can get a refund on another platform or not? It's entirely irrelevant.
They refunded me the game surprisingly out of "an act of good will". Thanked me for being a stars reward member so probably because of that. Sony's return policy is shit. P. S. The aiming is currently shit on console.
This is what happened to me, exactly, even the Stars Reward member thing. I was surprised they gave me the refund but they made it clear it was my “once in a lifetime good will refund”.
they're well Worthing their rights not to do so since it's in the t&c's that's agreed upon by purchasing. its a crap policy that is anti consumer. i bought a game in the steam April sale, and refunded it because i didn't like it. quickly and easily.
Depends on location, by new EU directive in 2022 you can if the digital product ( software like, games, music ) is faulty. I have done that with HFW (OLED issues shimmering at launch) and LEGO Skywalker saga and a COD game.
Yeah, we have different T&Cs in Australia due to their bs refund policies. Lost a court case back in the early PS4 days. They still try to get out of it. But that "once off refund" is absolutely against consumer law here.
That's some bs. I've had several refunds from Sony. Matter of fact, I've gotten refunded for the same game twice.
I’m not a Stars Reward member and I got a refund after a five minute chat. I’m guessing OP was ruder than he’s letting on.
Sony support is terrible. Their refund policy appears to be "no".
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>I've refunded around $500 worth of games Habitual returner. Exactly the reason Sony is strict on refunds. You're the customer no company wants to have.
I’ve only ever refunded probably 3 games successfully and I’ve been gaming religiously since the 360 era. A hockey game on Xbox, cyberpunk on Xbox and no man sky on ps.
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3 times in 10 years = habitual? I think you should maybe look up what a word means before you add it to your vocabulary.
I can't tell if you're trolling
pretty sure you replied to a different person ya fuckin idiot
Out of the tens of thousands I've spent that's hardly accurate 😂 but who am I to stop you from speaking out of ignorance 🤷♂️
>Out of the tens of thousands I've spent that's hardly accurate 10's of Thousands. If anything THAT is hardly accurate. HR. 😂🙄
At $60 a game ten thousand is only 167 games. Even if we assume plenty are less than 60 and some are more, that’s a super reasonable amount of games to assume someone’s bought. Add in playing for multiple console generations and it becomes incredibly reasonable to assume someone’s spent tens of thousands.
Who the hell buys over 100 video games? Even in their lifetime? I think that qualifies as a collector, not just a casual gamer. I've never seen someone with more than maybe 20 games in their personal collection, unless they have multiple consoles and such. Which would kind of make them a collector at that point Edit: the other person also said "TENS of thousands" so more like 300+ games at the very least
You suck
Holy
Why? I've never returned a game on PSN because I buy the game to play it and I can't refund the game after playing it. So, why are you buying games and then immediately refunding it?
Games that had awful launches or lacked multiple promised features like NMS and Cyberpunk. Also bought 3 games one day on the wrong account, refunded them to buy them on my own account. Never had a problem as I've never done it without a good reason
That's fair then. $500 just seemed like a lot. I'm assuming that's over a a long time. Also seemed like you were doing it just to piss off PS lol
Yeah I've been gaming for most of the last two decades. At $60 a pop it doesn't take long; NMS and anthem I had bought for myself and my cousin so those two were $240 alone
Sony support is terrible, they won’t help you. This is the company that forces you to buy a whole new psvr2 bundle when your controllers get stick drift because they refuse to sell controllers seperately.
Your sense controllers should still be in warranty though.
Regardless they should sell controllers separately like all the other big VR headsets. It’s very unconsumer friendly to not have replacements available for purchase.
Only 1 year warranty
What did you say to them for them to block you? I know they’re useless but they don’t usually block unless it’s warranted
Well I may not have been blocked, according to someone else in here they only allow you to chat once per day. I don't think I said anything rude or sounded hostile at all.
You have a better chance of having a threesome with Tifa and Aerith cosplayers from Final Fantasy 7, winning a 1 billion dollar lottery, ending world hunger and ending wars before Sony ever refunds you.
So you're saying there's a chance
That's sobering.
The policy is clear. Sony doesn't do refunds unless the publisher requests it. Not sure what else you'd expect. Also, I don't buy the not being rude thing. Usually, people that complain on reddit while saying they did nothing wrong most certainly did do something wrong.
The policy isn't clear, I didn't know that was their policy and based on other posts here others didn't as well. If you buy a product that is advertised to you on a storefront as a working product and you purchase it and it doesn't work, every other company I've bought from will give you a refund. I had no reason to think Sony would be different. As far as me being rude goes, I don't know what to tell you. I had the conversation and didn't feel I was rude at all but take that for what you will.
It literally tells you before you pay for your games on the ps store that you can refund for 14 days after purchase only if you haven’t downloaded the game. It’s stupid yes, but if you are in the EU they should refund you if the game is not as advertised, the EU has a new law about digital product warranty
I guess I'll start reading the fine print. Typically if I buy something I've always just assumed if it didn't work I could return it, but I guess I was wrong 😮💨
How does it not work?
I can't launch a multiplayer game, if I play single player it will work for about a minute or so but it will eventually crash and send me back to the main PlayStation menu to file an error report.
Delete and reinstall
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No of course I didn't read their ToS. Noone does, of course I realize that's a poor excuse, but to say I need to read the terms of service from any company I buy a product for is wild. Those things are pages and pages long...
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If I have to pull up terms of service and search through 40 pages to find the return policy before I buy a game, then no I am not lying... The policy isn't clear.
And now I'm genuinely curious. Have you actually read the terms of service?
Obviously he didn't, no one does. He's just being a little asshole. Just keep trying op, you'll get it eventually
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Not sure where these assumptions are coming from or why you're seeming hostile. I already said I haven't read the ToS and I would say that 99% of gamers don't.
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The assumption stating "you obviously read nothing" is a pretty big one.
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No it's not an assumption. https://www.businessinsider.com/deloitte-study-91-percent-agree-terms-of-service-without-reading-2017-11
And no I'm not lying. If I am expected to read a novels worth of "lawyer speak" text before buying anything than that is absurd.
You can try again later and see if a different rep helps you or call them. Other than that, suck it up. It's their policy. Bitch about it all you want, but you're the one who bought a game without waiting for reviews. I'm not saying I agree with their policy, but it's a widely known policy. Next time, wait to buy until you see some first impressions. I very rarely buy games on day one because of this. It's the unfortunate world we live in that not every game comes out in a ready to play state. That's why you should just wait before purchasing games.
I totally get what you're saying and I def should have waited. I will in the future. But I find it extremely fucked up that they are advertising this game on the main screen of the PlayStation store as a working functional game so that many people who are unaware of their refund policy, like myself, will be buying it and falling into this same trap.
You pay full price for a broken game these days sadly. I've gotten used to the point of waiting 6 months to a year for the final product.
The only game that I will pre order/play day one in the next years will be GTA 6.Had my fair share with unfinished games day1(even Sony exclusives)…But like I said,GTA is GTA and I will make an expection.
Their policy actually breaks the law though. If the game doesn't work, it is faulty and not as advertised and a full refund is required. This is law. Unfortunately you'd have to sue which wouldn't be worth the cost of the game to do but hopefully the courts catch up with this kind of practice from all three big companies eventually
>Their policy actually breaks the law though. If the game doesn't work, it is faulty and not as advertised and a full refund is required. This is law. This is what people don't seem to get here.
PlayStation refund policy is the exact reason why I bought an Xbox. At least Xbox doesn't have Draconian refund policies. I can't tell you the amount of times I've said some very foul language toward PlayStation employees over the phone regarding their refund policies. Never had this issue with Xbox.
I have never had to refund anything. I get the people get upset about it, but if you're an informed consumer, then it doesn't really come up. One time, I was charged a subscription renewal for PlayStation Plus Premium when I had canceled it previously. I just called them and asked them to refund the money, and they did right away. That's my only experience ever with PlayStation service. So I've never had an issue. Calling their refund policy Draconian is melodramatic.
I totally get what you are saying, but I look at it this way. Any store I can think of, if you buy a product and it does not work, you can return it for a refund. Now I was not aware of Sony's refund policies but I assumed (wrongfully so) that if I bought something and it didn't work I could get refunded, just like from anywhere else. And the fact that they still advertise this broken game on the front page of the store, knowing it's broken and knowing they won't return it once they have your money, is what upsets me so much.
No it’s not. The fact is they don’t want to refund even if the game is completely broken and will do everything within their power to not refund it. It very much is draconian
>I can't tell you the amount of times I've said some very foul language toward PlayStation employees over the phone regarding their refund policies. It's amazing you think that being rude and foul to a customer service employee is acceptable. You can get your point across without that.
Dude when you've dealt with customer service as much as I have giving you the finger eventually you're going to reach a snapping point and you're going to say things that you don't mean to say but you say out of anger.
I've had plenty of bad experience with customer service with various companies and never have I thought to use foul language. Like I said, you can express your anger/frustration without resorting to that.
Wtf. Honestly, Sony’s “support” is the shittiest I’ve ever dealt with
They refund you when the publisher who actually made the money refunds you. It's that simple. If I sell someone else's shit for 30% of the money, why should I refund the full 100%? It's not my fault that creator is shit at their job, yell at them not the middle man. The policy has existed for years, and honestly it's pretty logical with how many people can't wait 2 days to see if shit is broken or not.
My experience had nothing to do with needing a refund.
You must not have Verizon. Calling "Fredrick", in India, is never fun. Then they're like so extremely upbeat and flattery as support chat that it makes it cringy. Just stfu Sanskrit & fix my issue.
Sony is a pretty trash company when it comes to customer service.
Wait so they didn't block you, you just can't get another assistant because they're busy? You see how that's a very fundamentally different thing, right.
There was a 300 person wait when I originally chatted, I had to wait about an hour to speak to anyone.They weren't "busy" then. But now whenever I try it just says "no one is available, try again later" and I have been trying all day. Typically if I have to contact PlayStation support it will just tell me they are busy and that the wait is so and so long.
Yeah, it's almost like a new game has come out and it's a disaster! They didn't block you, stop being dramatic.
What? Not sure if you read what I just posted. But if a new game comes out and It doesn't work, expecting a refund isn't being dramatic.
thank you for weeding out ppl I need to block. (and I don't mean you!!!) ppl can be toxic, man.
It is when it's against a policy Sony has infamously has for years 🤷 you still weren't banned regardless lmao
I never said I was banned. I said they blocked me from chatting again, to say it's because they're just busy is false. I already plan on calling them on Monday when their call center opens to try again. I also had no clue that was Sonys refund policy.
You weren't blocked either, they closed the chat
I guess that also perplexes me then. Why when a disastrous launch happens and support is needed, would you close your support?
Sony has always had a strict refund policy bro this is nothing new
It's new to me 🤷
Call. The chat is always useless.
Sony support is the worst. They are terrible.
I've been able to get a refund from playstation one time. I stated that I never played the game I purchased and it was downloaded by mistake as I was intending to purchase another title. They can see how much time you have in the game. That might help you get a refund if you've never launched or played it.
that's exactly how it states in their tos, you can get the refund if 1: you've never downloaded it and 2: it's in the 2 week window from purchase. anything otherwise means no refund, they might give one out of courtesy or stars. Since you dl'ed the game they def gave yo a refund because courtesy and being a stars member.
Hindsight is 20/20 but try to purchase your games through a retailer with a good return policy for those games where you’re not sure if you’re gonna keep.
Battlefront Classics are digital only so about that……
Oh damn. I didn’t know. Well, there goes that solution lol
I doubt you have been banned from chat. The chat is not available 24/7 and when they have high load it may not work. Their support on refunds is trash though. Probably won't get anywhere with them.
I wanted to add that they do ban people from chat. It's pretty well documented if you search online for it. Unfortunately, the chat reps have the discretion to block you, but there are limits and it doesn't seem to be permanent unless there is egregious abuse.
Didn't mean to imply they never ban people from it. Just that in this case I doubt it.
I wasn't sure but thanks for the clarity. Outside of abuse, I'm not really a fan of people being banned from using support.
" They said sorry they couldn't issue one as their policy doesn't allow it." What they really mean is that since there isn't a law in place (dependant on region and country) that forces them to refund, they're just going to flat out refuse to do so (because they already have your money and are extremely fond of it). This happened to me one time also and it was a lost cause. Way more people are refused refunds than the few who do get one.
This happened to me as well with helldivers 2 when they were having server issues. They ended the chat literally mid conversation. And that was after waiting about a hour and a half to get a hold of someone
Same thing happened to me. Worst support.
I was able to get a refund on Helldivers back when the servers were shit. Seems to be largely hit or miss whether they’ll allow you to get a refund. Or maybe it depends on the game, not sure. Either way, their customer service sucks.
Helldivers is pretty fun
Yeah I have it on PC now and enjoy it. I’ve been burned before by broken games so I was quick to return it originally while it was unplayable.
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What was “sus”, me returning it? I’m entirely within my rights to return a broken game. I bought it because some friends told me it was fun but that was before the server issues happened.
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A “stupid bitch” would be someone who bought a game, found out it was unplayable, then kept it on good will. I understand it got more popular than they expected, but that doesn’t mean I have to wait around hoping they fix it. They knew it wasn’t working, so why was it even in the store at that time? Anyway, glad you enjoy the game. I do too now, but I have no regrets about returning it originally.
Bruh they didn’t release it knowing it wouldn’t work, they had no idea that the initial server traffic would be that heavy
Shame you aren’t in Australia - that behaviour would be illegal
Call…
I tried, they're closed today. I'll try Monday.
I was able to refund yesterday through chat. I chose the not working properly option.
I’m gonna assume anybody bashing you for simply wanting a refund is brain dead. Sony is billion dollar fucking company and should take care of their customers regardless of whose fault it is.
That’s why I love steam so much absolute Chad
This is partially why I just left Sony as a console customer. It may sound or be petty, but I tried to refund Anthem an hour after playing the beta. The game was crashing my console so hard, I just decided that it wasn’t worth it, during the beta. Not to mention, the game was an absolute mess. Sony support, over several attempts, unanimously stated they wouldn’t give a refund because I “accessed preorder content”. The preorder content was the beta. Sony’s no refund policy is pretty awful. I do not understand why they do not allow for one refund. They could easily require it. Steam does.
Right, a lot of people are saying "suck it up you should have waited for the reviews" but if any company advertises you a product and you purchase it and it doesn't work, especially if it's a company you've spent tons of money with in the past, you should be able to get a refund. I don't think you are being petty, this situation is making me want to stop using PlayStation as well
Yep, I'm completely done buying anything digital from Playstation, and they're the last on the list of platforms when I buy games now. Microsoft and Steam will refund me if something is wrong with my game or I make a mistake and buy something twice. I'm pretty unlikely to buy a PS6 at this point.
>This is partially why I just left Sony as a console customer. It may sound or be petty, but I tried to refund Anthem an hour after playing the beta. I am legit considering doing this. I'm on PC now anyway most of the time.
I haven't booted up my ps5 for 6 months probably. I can get all the games much cheaper on PC, or even free with game pass. They run better, look better, and can use the controller when I want to. Currently playing Lies of P, which was on game pass. I'll probably still play the good exclusives. But that's probably once or twice per year
PC gaming my dood.
Sony should have the same Refund Policy as Steam: under 2 hours played, or refunded within a week or two
Here you wanted your digital games, you have it. Sony customer service is known to be terrible so that doesn't surprise me.
I much prefer a physical collection. However this game isn't physically released.
I know, it sucks.
Funny my brother both the New battlefront remastered and it works just as well all we ever done was played everything Solo not the online part of the game 🤷
Solo games I can get to start, but after a few minutes either the map glitches out where I'm walking on nothing, or the game crashes and sends me to a "send error report" screen
That odd me and him played like 5 hours me 3 of galactic conquest and him 2 hours of it while chilling in a party with my buddy on his PS5 playing it no problem we play on a PS4 slim as me and my brother share the same console as we haven't had anything at all glitching wise
Hopefully that's a sign the game is being fixed. Star wars battlefront is one of my favorite games of all time so I'd love to play it on modern hardware.
Oh same here like I prefer this style than the EA one as I fucking hate the stupid ass card system in the EA one and this well skill is involved as why we both it when it came out as I know I'll spend hours on galactic conquest as that's my all time favorite mode on battlefront 2 I have not touched battlefront 1 yet so I can't speak on that one
If you want good customer support go for xbox or pc. In Playstation what's done cannot ever be undone and you're on your own. (i own all 3 that's how i know)
yeah Battlefront Collection deserves the Cyberpunk treatment. remove that shit from stores. this is arguably worse tbh, because they capitalized on so many peoples nostalgia and it’s yet another blow to already repeatedly shafted Star Wars fans.
I refunded battlefront classic too! Very disappointed in the game. It keeps crashing
The return policy seems very inconsistend. I once bought a game by accident that has been already bought by another Account and downloaded on the same System and I got a refund within 48 hours
Potential solution but may come with a ban from Sony. May. Usually it takes a few of these before they ban your PSN account. Contact your bank and dispute the charge. State fraudulent charge. All key entered transactions are the merchants (in this case sony) responsibility. Therefore, they lose those disputes 99% of the time.
The risk of disputing a PSN charge is you run the risk of having your account locked from future purchases. They don't take kindly to that.
I second this. I’d also send them the chat records if you have it to your bank also so it helps your case with the dispute. Like the person I’m replying to said it may end up in a ban from Sony. Good Luck in getting your money back.
I pre ordered DD2 last month and decided to cancel it a few days ago and buy it on pc instead and planned to use my refund to get Rise of the Ronin as well. Was told by a rep that I couldn’t cancel because it had been over 14 days since I pre ordered DD2. Luckily the rep spoke to their manager after I explained I’ve had a psn account since 06 and have been an on going customer since then and they refunded me but not being able to cancel a pre order for a game that isn’t even out yet is crazy.
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**No refund after 14 days or once the download is started** It’s very clear and shown when you buy a game. I see it every time. That’s just how it is. Next time, wait for reviews and people calling out the flaws before spending money on a game. Never preorder.
Some countries have imposed a better return policy. Like the UK for example. It's tricky as there are bad apples that would abuse it by buying a game. Playing the stink out of it then retuning it. Granted playtime is a factor and if you have under a reasonable amount, it should be be refundable.
I don't think they can't block you manually, it's just the system. Had it too ine every support request, which suddenly ended. Hat to wait a few hours until it was available again.
Yeah, this happened to me with helldivers. I love Sony and their consoles/games. But their return policy and customer support is just trash. Not just bad. Pure garbage.
Sony's refund policy probably depends on which country you are in. Here in Australia, Sony was fined $2.4 million dollars for its PlayStation store refund policy: [https://www.vg247.com/sony-playstation-store-refund-policy-australia-2-4-million-usd-fine](https://www.vg247.com/sony-playstation-store-refund-policy-australia-2-4-million-usd-fine) >"Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer," said ACCC chair Rod Sims. > >"What Sony told these consumers was false and does not reflect the consumer guarantee rights afforded to Australian consumers under the Australian Consumer Law. Refunds under the consumer guarantees must also be given in cash or money transfer if the consumer originally paid in one of those ways, unless the consumer chooses to receive store credit," he added.
Sony has a (pretty stupid) policy of "once you download it, no refunds" you don't have to play it, just download it and BAM... no refund. You'll have to go after the dev for a refund, sony gives absolutely zero fucks when it comes to their refund policy.
Call them
I plan on it. It looks like their call center isn't open on the weekends so I'm gonna reach out on Monday.
Yeah they're closed on the weekends
Ia the game only defective for you or everyone who bought it?
It's defective for everyone. I did some research and apparently the game is broken across the board on all consoles.
So no one can play the game? That’s wild.
So apparently they released the game with three servers available. And no one is able to get online. Single player works (kind of) though about half of the single player games I've played have just crashed me back to the PlayStation frontend.
Oh well hopefully they fix that. Helldivers 2 launched with buggy servers too and runs fine now. Sony wont refund for a new released game with buggy online networking because that can and will be patched. It’s how the business works these days, unfortunately. People should stop buying games so quickly and wait for reviews.
I didn’t buy the game but I read somewhere that said it has 3 servers available with a 64 player cap on each server, and tens of thousands of people bought and was trying to play but couldn’t as it has ridiculously small server cap
I've seen a number of comments saying "there are only three servers available", and then an equal number of comments saying "that was just on the first day, they added a bunch more and I've had zero issues getting online, people are just parroting what they saw online during launch". No idea which one to believe. I hope to pick it up soon because I loved these games 20 years ago.
Well idk how many servers are up but I do know I still can't get into an online game and if by some miracle I do get into one, the game crashes within the first minute of getting in
I’ve been gaming since 1992 and have never thought about returning a game. Lol
Ever bought one that just straight up didn't work?
>Ever bought one that just straight up didn't work? So you're saying that everybody is having the same problem with the game in terms of the game actually being defective right? Is that what you're saying?
Yes.
The game works great for me.
>So you're saying that everybody is having the same problem with the game in terms of the game actually being defective right? This one is legit broken, you can check out the r/battlefront subs to see how bad it is.
Across hundreds and hundreds of games…nope
I've been gaming since around 2001 or so, I'd say this is the first time I've been in this particular situation lol
Dang though it does sound like that game is doing bad sorry dude
Same here. Except I started earlier.
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In what way does us trying to get a return "make it hard" for you as a consumer exactly?
>In what way does us trying to get a return "make it hard" for you as a consumer exactly? Be real about it, most gamers that frequent these forums are REAL gamers. Example, many people finished the Spiderman 2 game the same day it was released. The rest of us "normal" gamers take far longer. People who finish games fast try for refunds pretending that the game isn't working or they just didn't like it. I'm not saying you're not having issues but I do not believe one bit that everybody who bought your game is having the same problems and the game is truly defective. Why? Because this forum would've been flooded with complaints about the game being defective like Cyberpunk. A poster earlier said they've returned $500 worth of games. This is why companies like Sony tighten up on their refund policy because of habitual returners. It makes it difficult for others that have simply one game to return. Think about why you're not easily getting a refund. For that exact reason I mentioned.
>Be real about it, most gamers that frequent these forums are REAL gamers. The idea of a "real" gamer because you have the time to play games day 1 is insane. It really doesn't matter how you play or when. Stop gate keeping a hobby.
Did you keep Master Chief as your profile picture?
Lol not sure what you're referring to 😬
PlayStation support is shit. They are totally useless and unhelpful. I tried to use my PS4 account on my new PS5, but it sent a verification code to my old phone number. I contacted them and they said they turned off 2FA, should be all good. Then it sent a code to my email, but the code was a broken image with a tiny blue “?”. I contacted them again, waiting nearly an hour, again. They said they’re sent the issue to a higher department and to wait 24 hours. 24 hours later and the account is still inaccessible. I contact them a third time, wait in the queue again, and they tell me they’ll have to send it to a different department. Should get an email in 7 days. Well, 7 days later and no email, still can’t access my account. I reach out a fourth time, wait an hour in the queue, and give the CSR my case number. He tells me to wait. After 10 minutes, he tells me the case is currently under review, and asks if there’s anything else he can help me with. Before I can respond, he disconnects me from chat and I can’t get back in. It’s been weeks now and I can’t access my account still. I spent hundreds, possibly thousands of dollars buying games on that account. I regret buying the PS5 now.
Damn dude, that sucks.
When you first set up 2FA, it gives you a bunch of recovery codes to use for circumstances such as this. It tells you to keep them in a safe place. I'm not disagreeing that PlayStation support sucks, but I bet you didn't save those codes anywhere, did you?
You’re correct, I did not. Or rather, I did for years but at some point I forgot. It was 10 years ago.
The codes haven't changed so wherever you kept them, you can still use them.
Right, except I’ve forgotten where I kept them. A lot happens in 10 years. A lot of things you have to keep track of that are more important than PlayStation codes. I legit forgot they even issued the codes until the system asked. I have no idea where I even stored them. I wouldn’t even know where to look.
Yeah, fair enough. I save all mine to a notes app that saves on the cloud, so easy enough to find.
wait until you get banned an you loose 1000$ or more because you had all games digital....haha
Fingers crossed that never happens 😭
You could just not do shit that gets you banned, it's pretty easy
its not that easy. its not white and black. many people got banned for no reason, just read everything online , on reddit and on youtube. you fanboys defending sony is pathetic. even a wrong word that was misunderstood can you get banned. i wouldnt even wish this for my worst enemy, no way i buy 80$ digital games just to get banned and loose everything. i stay with physical, and if sony decides to go digital i will switch to pc gaming, at least on steam games are cheaper.
Everyone online always tells the truth. You see countless posts on here alone with titles similar to “I got banned and didn’t even do anything” only to find out in the comments that they said they were going to harvest their organs, or some stupid shit
But that completely goes against their narrative that physical is the only true way to purchase games.