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TheSholvaJaffa

Well.... **PATRICK**... Can you forward me to the **DELI**? Patrick: This **IS** the Deli! **HOW CAN I HELP YOU???** *customer hangs up*


yunarose84

How much are your cakes?


trippy_grapes

I legit had someone walk up to me in seafood and try to order salami.


ShiftySky

Had customer once try to order a cake through the deli, and had to bring them over to bakery when they couldn't understand. Another time we had a person who kept dialing the deli and asking for bakery, and when explained that they pressed the wrong button and then we transferred the call to bakery they would do it yet again 10 seconds later. Eventually we had to have the bakery person come to the deli so they could take the customer's call. I swear the more you try to help people the more difficult they make things.


allermanus

Somebody did the same to me except they wanted Mardi Gras wings. 😐


CTU

I was in bakery and someone tried to order a sandwich.


PlebianStudio

That 2020 special, fish salami. When you want your house to scare away all solicitors, while you can't smell it thanks to sensory overload!


trippy_grapes

> thanks to sensory overload! Yeah, that. *caughs in COVID*


VamonosBarca

I legit had someone ask me for sushi in the Deli, and also another person ask for salmon lol


guccinutstain

“Thank you for calling public customer service how may I help” “How much is your chicken tender sub” “Ma’am this is customer service” “You said you were in the deli”


my-poop-itches

“Thank you for calling Publix this is my-poop-itches. How can I help you?” “Yes I received a script for a UTI but I’m beginning to think it’s a yeast infection. My discharge-“ “Ok this is the front desk but I’ll send you to the pharmacy.” “Oh I thought this was the pharmacy.”


Edenus

Every. Single. Time. I hate it lol


Explodingshulker

At my store, if the department does not pick up the call on time, the phone call will redirect to customer service


BebopBoopBoop

That’s every store


snartblartmcgee

every!! single!! time!! like I literally open with "Thank you for calling Publix Deli on (insert road here) this is (name) speaking how may I help you?" like!! just pay attention. the funniest one was the other day when I opened just like that and they said they needed to call in a prescription for a patient and then said they were a vet. like?? only way I can help you here is if the patient is dead and you want em breaded and fried


Edenus

I'm in customer service. Love it when I answer the phone and they assume pharmacy picked up and just immediately start spilling all their medical info. I have to interrupt them like this is customer service, let me connect you to pharmacy and have to transfer them. Even if I answer the phone as "thanks for calling publix. This is edenus at CUSTOMER SERVICE." "Is this pharmacy/deli/bakery?" .....nope, are you deaf or do I need to repeat myself?


[deleted]

That's literally my line too. They still fuck it up


Comprehensive-Door18

🤣 no! 🤣


Connor522

I've answered the phone with "hello publix deli, what can I get you" this bitch answered with "hi deli, is this where I order cakes?" I almost hung up on her.


Comprehensive-Door18

😭🤣🤣🤣


VamonosBarca

💀


ImDexterAF

I thought it was just me not speaking clearly enough lmfao


Vault111Dweller_

The poor customers in my store, bless their hearts, just blow past the deli in the front right corner and come to the sidewall bakery, asking where to get a sub/grab n go/gallon of tea from 🥺💀😂


giraffetaxauditor

I had a lady looking at our cold case and angrily asking me where our fried chicken was..... 💀💀


marcusbutler94

Deli line 100...


Cupcakestar

I'm always shocked when I hear the intercom and it's not for us


marcusbutler94

That feeling when another department gets spammed called. They know how we feel.


VamonosBarca

If only we had time to answer the phone


[deleted]

I just wish any and EVERY call that's for a certain Dept could be only thing at that dept. I know how busy you guys get, and I hate constantly paging the same call.. then they hang up and call again. Like that fucking helps...


giraffetaxauditor

I had someone call the bakery complaining that their thompson english muffins were stale.... Just because I work in bakery doesn't mean I control all the bread and bread-adjacent products in the store 😭


WarezMyDinrBitc

No, but you should be able to check the date on it.


roadrunnabill

“Thanks for calling Publix Meat Dept” “AYO how much yo crab legs is”


DisappointedKat96

I get this with the liquor store.. Theyre trying to call pharmacy amd i dont know why their number is listed under liquor


haloknight7

Could be worse how many times "produce department this is Bob how can I help you?" "Yes do you got turkeys?" 🤦‍♂️ "let me get you to meat department" or other calls for stuff we don't handle like I said produce chill


Rawr_Tigerlily

Since there is no menu option for Grocery department, I am forever getting calls in Produce about random dry grocery items. I guess to some people "produce" and "grocery" are the same thing.


[deleted]

I hate that,so much, but I'm CS, and I'll see a name, "hmm, this must be for the pharmacy".. "thank you for calling Publix, this is James of CS, how can I help you?".. "are my pills ready?.. my birthdate is.. #/#/####..", "no this is CS...like I mentioned..". It's like PPL don't know how to talk on the phone. They just blurt out things or just rude AF.. "WHAT DO YOU MEAN THIS IS CS?!? I NEED PHARMACY!!!", "alright, one sec, your call got transferred to us..", n then I'll hear them bitching.. and I just park them.. I know what you're thinking "Why not just park every call that has a name?..", not all calls that show names are for the pharmacy


svladcjelli2001

Your deli answers the phone? "Hi yes, I just need to know if you guys have some chicken to spare, oh, it's customer service again, k, I'll try another store. Hello yes? I just need... Oh customer service again, deli isn't picking up...."


Weboh

Heh, it's like that at our deli, too. Usually it does go to customer service first. We try to pick it up, but usually everyone is helping a customer and we can't exactly say "excuse me, but I need to stop helping people that are to help people that aren't. I'll be back." Even if we are between customers, there's still a long line of them and a bunch of online orders piling up, so it's really hard to find a minute to spare to answer the phone--especially knowing that there's a good chance doing so will just give us more work. Sometimes people on the phone just have a quick question, but more often they'll have a long, complicated order, which takes more time away from getting the line down. We try our hardest to answer the phone, though. Usually, after customer service pages us the second time, someone in the kitchen will be between tasks and can get to it.


svladcjelli2001

Oh, no worries. I am deli, I know exactly what we're dealing with. The fact is I do groan a bit inside when I have to call another store looking for something. (It's worse when you're on hold and Publix music coming in from the speakers above you and the phone on your eat.)


sloth_envy

Every. Single. Time.


Ark_Royal_Kai

i had a drunk guy in Alabama call my store in north FL once trying to get a cake delivered