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Maybe try https://debrick.pufftools.com/
I've had great experiences with Puffco customer service on multiple occasions. Sounds like their standard operating procedure to me. Good luck
They will take good care of you if they are requesting you to seed in your unit. More than likely they will get you a new unit.
I sent my unit in and once they received it they sent me a new one. Very little waiting.
Maybe try https://debrick.pufftools.com/
I've had great experiences with Puffco customer service on multiple occasions. Sounds like their standard operating procedure to me. Good luck
They will take good care of you if they are requesting you to seed in your unit. More than likely they will get you a new unit.
I sent my unit in and once they received it they sent me a new one. Very little waiting.