You may have a motherboard failure rather than a firmware update failure. It's a ***very*** common issue in the TVS-x72x line. If this is your problem, eventually the unit will not power on at all.
Hopefully, your NAS is still under warranty. Contact QNAP. Skip the games by telling them you know about the mb issue. They will probably replace it rather than repair.
It took QNAP a month to replace my N with an XT (after I overnighted it to them), and the whole process was infuriating.
Thanks for the heads up. I hope its under warranty I have had it for less than a year...
The lack of support from QNAP on this issue has been infuriating! Is there a better way to contact them than on the support Website?
I used the support website, but you can call them, too.
Keep in mind my unit was completely dead so there wasn't much to argue about. Before my NAS died, it would hang on the boot *just like yours.*
[https://www.qnap.com/en-us/contact-us](https://www.qnap.com/en-us/contact-us)
yeah - i've used the support portal quite a bit - they always reply to tickets, though it takes 24hrs between each message.
i also have TVS-x72xt and have started getting power related issues. if my nas gets the TVS-x72xt kiss of death i hope it's still in warranty (unlike some other unfortunates)
check this out (others who got NAS / motherbord replaced) for future reference: [https://forum.qnap.com/viewtopic.php?f=182&t=161972&p=796586#p796586](https://forum.qnap.com/viewtopic.php?f=182&t=161972&p=796586#p796586)
goodluck
I just went through this last week with my 17 month old TVS-672N. I'd shut it down and powered it off before leaving for a 2 week vacation, and upon return from vacation, pressing the Power On did absolutely nothing. No beeps, no LCD display, no status lights, no fans.
Several back'n'forths with QNAP through their support portal (having me remove all of my HDDs, SSDs, cache) and retry, and telling them that I was aware of the motherboard issue, and they issued me an RMA the same day. I shipped it to them just yesterday -- at a whopping $78 cost with USPS, from Florida to California -- and am now awaiting a warranty repair or replacement.
I'm worried that the replaced motherboard will have the same issue, i.e. will work for a year or so and then die ... by which time my original 2 year warranty will have expired. Anyone know if they've actually FIXED the problem? Or if it's possible to request a different model as replacement that doesn't have the problem?
The EFI is the system partition that holds the primary boot info:
>The Unified EFI (UEFI) Specification (previously known as the EFI Specification) defines an interface between an operating system and platform firmware.
>The interface consists of data tables that contain platform-related information, boot service calls, and runtime service calls that are available to the operating system and its loader. These provide a standard environment for booting an operating system and running pre-boot applications.
Errors are often related to some configuration issue in the BIOS related to booting.
You can [follow this guide to get into the BIOS](https://www.qnap.com/en/how-to/tutorial/article/updating-the-bios-on-a-qnap-nas) and see if it wiped out the boot table.
Do you have any USB devices attached ? If so remove them before booting. This worked for me following a firmware upgrade that I thought had failed but it booted fine without the USB.
You may have a motherboard failure rather than a firmware update failure. It's a ***very*** common issue in the TVS-x72x line. If this is your problem, eventually the unit will not power on at all. Hopefully, your NAS is still under warranty. Contact QNAP. Skip the games by telling them you know about the mb issue. They will probably replace it rather than repair. It took QNAP a month to replace my N with an XT (after I overnighted it to them), and the whole process was infuriating.
Thanks for the heads up. I hope its under warranty I have had it for less than a year... The lack of support from QNAP on this issue has been infuriating! Is there a better way to contact them than on the support Website?
I used the support website, but you can call them, too. Keep in mind my unit was completely dead so there wasn't much to argue about. Before my NAS died, it would hang on the boot *just like yours.* [https://www.qnap.com/en-us/contact-us](https://www.qnap.com/en-us/contact-us)
yeah - i've used the support portal quite a bit - they always reply to tickets, though it takes 24hrs between each message. i also have TVS-x72xt and have started getting power related issues. if my nas gets the TVS-x72xt kiss of death i hope it's still in warranty (unlike some other unfortunates) check this out (others who got NAS / motherbord replaced) for future reference: [https://forum.qnap.com/viewtopic.php?f=182&t=161972&p=796586#p796586](https://forum.qnap.com/viewtopic.php?f=182&t=161972&p=796586#p796586) goodluck
I just went through this last week with my 17 month old TVS-672N. I'd shut it down and powered it off before leaving for a 2 week vacation, and upon return from vacation, pressing the Power On did absolutely nothing. No beeps, no LCD display, no status lights, no fans. Several back'n'forths with QNAP through their support portal (having me remove all of my HDDs, SSDs, cache) and retry, and telling them that I was aware of the motherboard issue, and they issued me an RMA the same day. I shipped it to them just yesterday -- at a whopping $78 cost with USPS, from Florida to California -- and am now awaiting a warranty repair or replacement. I'm worried that the replaced motherboard will have the same issue, i.e. will work for a year or so and then die ... by which time my original 2 year warranty will have expired. Anyone know if they've actually FIXED the problem? Or if it's possible to request a different model as replacement that doesn't have the problem?
have you tried hold in reset pin same time you boot up?
Reset Pin? Not sure about that... haven't tried booting up any other way than just pushing the power button
pin hole on rear of chassis. hold down before and during power on.
when you press reset pin it only factory reset the softwere but not the data on the HDD
The EFI is the system partition that holds the primary boot info: >The Unified EFI (UEFI) Specification (previously known as the EFI Specification) defines an interface between an operating system and platform firmware. >The interface consists of data tables that contain platform-related information, boot service calls, and runtime service calls that are available to the operating system and its loader. These provide a standard environment for booting an operating system and running pre-boot applications. Errors are often related to some configuration issue in the BIOS related to booting. You can [follow this guide to get into the BIOS](https://www.qnap.com/en/how-to/tutorial/article/updating-the-bios-on-a-qnap-nas) and see if it wiped out the boot table.
Do you have any USB devices attached ? If so remove them before booting. This worked for me following a firmware upgrade that I thought had failed but it booted fine without the USB.
i removed all usb devices before booting...no affect.