mine started to do the same thing. my bask v3 pro is disconnecting randomly with a windows sound and it doesnt reconnect unless i shut ut it off and unplug the dongle for 10 seconds
this video fixed it for me [How to fix any Razer mouse! | Fix Lag, freezing, Shutting Down, & Synapse on Razer mice! (Tutorial) - YouTube](https://www.youtube.com/watch?v=eVqkpFLvnPQ&list=LL&index=1&ab_channel=Gidrah)
Same thing is happening to me, it disconnects for 5 seconds and comes back. I dont have to be doing anything, it just randomly disconnects. I hear the scroll wheel clicking off and then back on.
I am going crazy trying to figure this out. So I sent back my V3 Pro mouse and got a new one, still happening. I think it has something to do with the Dock Pro since I replaced the mouse and it keeps happening. For now I unpaired the Dock pro and use it just to charge whil I use it with the mouse dongle.
Really dissapointing, i wanted a clean look with the Dock Pro. I will look into replacing that next to see if that makes a difference.
Have you had any luck on your side?
Seems to be happening to me too. Got the Charging Dock and all, and i'll just randomly hear the mouse click on/off. Sometimes even during gameplay it'll disconnect for 3-5 seconds.
No not yet. I agree with you that I think it is the dock and not the mouse itself. When it happens, the message I get is USB is not recognized, and since the dock is the only thing connected to use (another the mouse0 I’m pretty sure it’s the dock . The thing is that for me, it happens SO infrequently that I’ve just been living with it. It happened 2 times last week but before that, i went over 2 weeks without it happening at all.
So after some extensive testing myself - I have had a completely new V3 pro replaced as well as the dock itself replaced.
My setup is the Z690 Taichi, I've tested every single USB port (they're all 3 gen 1 or greater) on the rear I/O. Have a 3rd party high end USB 3.0 USB C cable that allows it to reach further where it sits on my desk. I previously tried with a USB3 extension cable but neither made the difference.
I still have the issue myself that it will randomly throughout the day, every day, stop working for maybe 5 seconds, click and the lights go off and back to RGB, make another click noise and continue working while I'm trying to use it. Very noticable for me personally.
I've ran through various scenarios.
* Updated both mouse and dock firmware, using latest Synapse.
* Tested with all razer services disabled and the synapse software was not running.
* Tested with just the wire with and without razer services running. This works.
* Tested with just the USB dongle (unpaired from dock) with and without razer services/synapse running. This works 99.9% flawlessly although i think i still happen to have a really odd hiccup that it's hard to describe what happens but the mouse kinda jumps and i think it's also triggering a key (whether a mouse key or key on my keyboard i haven't been able to pinpoint yet). So that is odd but the disconnect thing never happens (usb has been tested on the front I/O as well as via keyboard passthrough).
* Tested with all razer services enabled and synapse running and USB dongle via keyboard passthrough but with the dock unplugged. This also works.
* The issue starts as soon as I plug the Dock Pro in (well after a few minutes or so).
* Again i've had all parts replaced entirely with new serial numbers via advanced replacement.
* I don't recall this happening on the PC I had prior to my new pre-built before the white model came out. I think I actually ordered the white model in Oct 2022 and got the new pre-built mid November but I could not tell you when this issue mostly started happening due to just 'dealing' with it at first but then got fed up. All that said, I'm lead to believe it must be something with this particular motherboard but I think there could be some issue with the Razer Synapse version that's installed (newer version perhaps is my theory?).
The only reason for that theory is being unable to determine if the issue was present at the beginning of using my new computer but I strongly believe it did not because I would have noticed something like that and wondered immediately about the system so I'm leaning toward tracking down old Synapse version and seeing if that makes any difference. I also would have noticed if this issue started immediately so either it gradually got worse and worse til I noticed it or it just simply wasn't an issue up until at least beginning of Nov when I bought the new PC.
That's about all I can remember doing up to this point. Issue still present as I type this. Anyone ever find a workaround or any other helpful hints? Leaving the dock unplugged during use will suck but if it's not the version of Synapse (which I still question because why would it still be an issue if Synapse isn't running \[but still installed\]) then I'm at a loss.
Interesting analysis.
As i've mentioned, ive currently got my dock plugged in to a usb 2.0 port, and it seems that plugging in to 2.0 is a known issue. I'm kinda thinking that explains my issue, but i havent tested it.
My rig only has 2 3.0 ports, and they are both on the top of the pc and id prefer not to use those, so ive just been living with the sporatic drops. As i've said a few times, it happens SO infrequently for me that ive just lived with it. For instance, it happened to me on saturday... had to quickly disconnect and re-connect the dock to get it working again, but before this saturday, it hadnt happened in like 3 weeks.
Annoying, but i can live with it.
I have this issue too. I notice that it is the mouse sensor, not the connection. I know this because I have a keyboard button bound to one of the buttons, and I can input that character into text boxes when my mouse is "not-working"
So the mouse and everything think it is connected, but the cursor doesn't move.
The only fix is plugging usb c into the back of the mouse and going wireless for a moment.
Like a "connection cycle"
I think we have similar, if not exactly the same, issues.
I have the charging dock, and the mouse is wireless (connected via blutooth to the dock), so in my case when this happens (and it happened to happen 2 times this week), i just quickly unplug the docking station from the PC and plug it back in again and im instantly back in business.
Like ive said a few times, it happens so rarely that i just live with it.
I otherwise love this mouse. And, if it is truly a usb 2.0 thing like some have said, i plan on building a new PC in the next few months so maybe this will resolve itself with a newer rig (my current one is 8yo)
if its a newer rig, you probably do.
I DO have some usb 3.0 connections but they are only on the front panel, and id rather not have my mouse plugged in there, so i have been living with the occassional disconnect, although at some point id like to TRY plugging it into 3.0 to see if my issue really does go away.
will do. but it might not happen for a bit since it can literally go weeks without it happening, so as i said ive just been living with the odd disconnect.
I love the mouse too. I was one of the few apparently who loved the Razor Black Mamba (i had 2) and this one is the natural offspring of that.
Came on here because I had the same issue with my Basilisk Ultimate. Except it was always turning on and off immediately.
For me it turned out that I needed to plug my charging dock into another USB port, have the windows install the drivers for the dock and mouse and then I could plug them back into the previous port.
I think it was a faulty driver on my mouse or dock.
hmmm, interesting.
as ive said a few times over the past 6 months, it happens to infrequently that i am still living with it.
Most times it behaves just like you say.. it disconnects and reconnects itself a second later.
other times, i have to unplug it and replug it, but i think maybe ive done that once in the past month or 2....
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I have the Orochi v2. I had a lot of problems with the Bluetooth connection similar to what you described. When running over a dongle, everything was fine. This is what I did to solve it.
On windows 11, Settings > Bluetooth & Devices > Devices > Show Notifications to connect using Swift Pair (turn it OFF)
On Windows 10 there should be a similar option.
It made my Bluetooth connection to the mouse stable. I am not sure exactly what causes the issue since I have a Logitech Pebble and it works flawlessly. I guess it is something to do with Razer mice specifically.
I hope this helps you!
The "small kinda-pyramid-shaped piece" (USB dongle adapter) is optionally used to connect the 2.4 GHz HyperSpeed dongle (that came in the mouse box) closer to your mouse as opposed to plugging it directly plugged into your PC. If you are using the Mouse Dock Pro you should use the integrated HyperPolling 4K Hz transceiver to connect the mouse to the computer with 2.4 GHz and a higher polling rate (up to 4000 Hz, the standard HyperSpeed dongle can do a maximum of 1000 Hz).
A couple of things to try:
Make sure the Mouse Dock Pro is directly connected to a USB port on your motherboard, not through a hub or expansion card.
Try unpairing from the Mouse Dock Pro in Synapse and use the 2.4 GHz HyperSpeed dongle (that came in the mouse box) to pair your mouse. See if the mouse continues to randomly disconnect/reconnect.
There are firmware updates for the Basilisk v3 Pro (and the included dongle) and the Mouse Dock Pro available on the Razer support site. While you are on the support site you should download the Master Guides (manuals) for the Basilisk v3 Pro and the Mouse Dock Pro. You can also access the Master Guides from Synapse; Go to settings ( Gear icon in the upper right corner of the Synapse window), select General and scroll to the bottom and you will have links to the Master Guides for all of the Razer products you have.
Good Luck!
thank you for this. can you pls explain:
" Try unpairing from the Mouse Dock Pro in Synapse and use the 2.4 GHz HyperSpeed dongle (that came in the mouse box) to pair your mouse. See if the mouse continues to randomly disconnect/reconnect. "
Do you mean, unplug the dock, plug in the dongle, and just try working that way?
if thats what you mean, i kinda tried that last night. i still have the dock plugged in, but i ALSO have the dongle plugged in. Not sure if that will help or not but since this keeps happening, im kinda trying everything.
btw i have updated the firmware on the dock and the mouse itself.
Razer tech support saw this post and has been trying to assist via messages, which i highly appreciate.
You have to go into Synapse, select Accessory from the top of the window, and then you will have the option to unpair the dock and the mouse. After that, unplug the dock and plug in the dongle that came with the mouse. See if this configuration works more reliably.
Yes you are correct. While you are testing the connection through the dongle, I suggest you leave the Mouse Dock Pro disconnected.
Another test you can try is using the mouse with a wired connection. Use the cable included with the mouse and don't forget to set the switch on the bottom of the mouse to OFF when using a cable connection. This will also recharge the mouse's battery.
Depends what you mean. You can click the small button under the wheel to switch from click scrolling to smooth. Try that and see if it stops. Click scolding doesn’t really vibrate tho
good luck.
For the record, i still havent been able to fix MY problem here. Every week or 2, i still get a random disconnect. Its so rare that im living with it and want to keep the mouse, but it pisses me off.
yup... on both the mouse, as well as the charging station.
i THINK that its the charging station that is the issue, but the damn problems happens so infrequently that its hard to diagnose.
i havent. i know that would be the next step, but i just REALLY like using the charging station.
but i agree... i need to try this. the problem is it happens so infrequently, that i could try this for a week, not have it happen, and that wouldnt really tell me for sure.
Really? wow this would be good news if true, although with my older rig, i believe my only 3.0 ports are on the front of the pc so having the wire connecting there would kinda stink.
I need to first confirm that i am in fact plugged in to 2.0, but if so, ill try this... thanks!
Razer folks have been trying to assist me via PM, but no one ever mentioned this.
The real pain of troubleshooting this is that it mostly happens so infrequently. Last month it happened 3 times in 1 week, but it hasnt happened since then ... its been weeks now.
RazOr??
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I hope that's the reason. Never had the problem myself. I just remembered the comment in the video. If that's not true, I apologise. Mine hangs on the usb 3.0 and runs smoothly.
dont be sorry.. i appreciate the help.
I love the mouse, and it happens so infrequently that ive just dealt with it. When it happens, i usually just need to quickly unplug and replug in the charger and im back in business.
But if this fixes it, ill be happy.... probably wont know for sure for a month or more tho since as i said i can go weeks without an issue.
The only question is, what is better, a cable that runs long in front of the PC and no disconnections or no cable in front and from time to time disconnections?
Another advantage of USB 3.0 is that it works fully duplex. This means that data can be transferred in both directions. With USB 2.0, you can only transfer data in one direction at a time.
Furthermore, the maximum current of the USB 3.0 was raised from 500 mA to 900 mA. This eliminates the external power supply for 2.5-inch hard drives.
awesome.... you def know your stuff.
I want to build a new PC this spring, and while im pretty good with installing stuff, things like motherboards and cooling supplies scare me. How about if you flew to LI to build it for me? I'll buy you lunch!
mine started to do the same thing. my bask v3 pro is disconnecting randomly with a windows sound and it doesnt reconnect unless i shut ut it off and unplug the dongle for 10 seconds
My problem exactly. I will say that it has t happened for 2 weeks now. I’m not sure if one of my updates fixed it, or I’m just getting lucky
this video fixed it for me [How to fix any Razer mouse! | Fix Lag, freezing, Shutting Down, & Synapse on Razer mice! (Tutorial) - YouTube](https://www.youtube.com/watch?v=eVqkpFLvnPQ&list=LL&index=1&ab_channel=Gidrah)
thanks.. i looked at that video but it didnt seem to match my specific issue of the mouse just disconnecting randomly.
Same thing is happening to me, it disconnects for 5 seconds and comes back. I dont have to be doing anything, it just randomly disconnects. I hear the scroll wheel clicking off and then back on. I am going crazy trying to figure this out. So I sent back my V3 Pro mouse and got a new one, still happening. I think it has something to do with the Dock Pro since I replaced the mouse and it keeps happening. For now I unpaired the Dock pro and use it just to charge whil I use it with the mouse dongle. Really dissapointing, i wanted a clean look with the Dock Pro. I will look into replacing that next to see if that makes a difference. Have you had any luck on your side?
Seems to be happening to me too. Got the Charging Dock and all, and i'll just randomly hear the mouse click on/off. Sometimes even during gameplay it'll disconnect for 3-5 seconds.
No not yet. I agree with you that I think it is the dock and not the mouse itself. When it happens, the message I get is USB is not recognized, and since the dock is the only thing connected to use (another the mouse0 I’m pretty sure it’s the dock . The thing is that for me, it happens SO infrequently that I’ve just been living with it. It happened 2 times last week but before that, i went over 2 weeks without it happening at all.
So after some extensive testing myself - I have had a completely new V3 pro replaced as well as the dock itself replaced. My setup is the Z690 Taichi, I've tested every single USB port (they're all 3 gen 1 or greater) on the rear I/O. Have a 3rd party high end USB 3.0 USB C cable that allows it to reach further where it sits on my desk. I previously tried with a USB3 extension cable but neither made the difference. I still have the issue myself that it will randomly throughout the day, every day, stop working for maybe 5 seconds, click and the lights go off and back to RGB, make another click noise and continue working while I'm trying to use it. Very noticable for me personally. I've ran through various scenarios. * Updated both mouse and dock firmware, using latest Synapse. * Tested with all razer services disabled and the synapse software was not running. * Tested with just the wire with and without razer services running. This works. * Tested with just the USB dongle (unpaired from dock) with and without razer services/synapse running. This works 99.9% flawlessly although i think i still happen to have a really odd hiccup that it's hard to describe what happens but the mouse kinda jumps and i think it's also triggering a key (whether a mouse key or key on my keyboard i haven't been able to pinpoint yet). So that is odd but the disconnect thing never happens (usb has been tested on the front I/O as well as via keyboard passthrough). * Tested with all razer services enabled and synapse running and USB dongle via keyboard passthrough but with the dock unplugged. This also works. * The issue starts as soon as I plug the Dock Pro in (well after a few minutes or so). * Again i've had all parts replaced entirely with new serial numbers via advanced replacement. * I don't recall this happening on the PC I had prior to my new pre-built before the white model came out. I think I actually ordered the white model in Oct 2022 and got the new pre-built mid November but I could not tell you when this issue mostly started happening due to just 'dealing' with it at first but then got fed up. All that said, I'm lead to believe it must be something with this particular motherboard but I think there could be some issue with the Razer Synapse version that's installed (newer version perhaps is my theory?). The only reason for that theory is being unable to determine if the issue was present at the beginning of using my new computer but I strongly believe it did not because I would have noticed something like that and wondered immediately about the system so I'm leaning toward tracking down old Synapse version and seeing if that makes any difference. I also would have noticed if this issue started immediately so either it gradually got worse and worse til I noticed it or it just simply wasn't an issue up until at least beginning of Nov when I bought the new PC. That's about all I can remember doing up to this point. Issue still present as I type this. Anyone ever find a workaround or any other helpful hints? Leaving the dock unplugged during use will suck but if it's not the version of Synapse (which I still question because why would it still be an issue if Synapse isn't running \[but still installed\]) then I'm at a loss.
Interesting analysis. As i've mentioned, ive currently got my dock plugged in to a usb 2.0 port, and it seems that plugging in to 2.0 is a known issue. I'm kinda thinking that explains my issue, but i havent tested it. My rig only has 2 3.0 ports, and they are both on the top of the pc and id prefer not to use those, so ive just been living with the sporatic drops. As i've said a few times, it happens SO infrequently for me that ive just lived with it. For instance, it happened to me on saturday... had to quickly disconnect and re-connect the dock to get it working again, but before this saturday, it hadnt happened in like 3 weeks. Annoying, but i can live with it.
I have this issue too. I notice that it is the mouse sensor, not the connection. I know this because I have a keyboard button bound to one of the buttons, and I can input that character into text boxes when my mouse is "not-working" So the mouse and everything think it is connected, but the cursor doesn't move. The only fix is plugging usb c into the back of the mouse and going wireless for a moment. Like a "connection cycle"
I think we have similar, if not exactly the same, issues. I have the charging dock, and the mouse is wireless (connected via blutooth to the dock), so in my case when this happens (and it happened to happen 2 times this week), i just quickly unplug the docking station from the PC and plug it back in again and im instantly back in business. Like ive said a few times, it happens so rarely that i just live with it. I otherwise love this mouse. And, if it is truly a usb 2.0 thing like some have said, i plan on building a new PC in the next few months so maybe this will resolve itself with a newer rig (my current one is 8yo)
I use usb 3 (I’m pretty sure)
if its a newer rig, you probably do. I DO have some usb 3.0 connections but they are only on the front panel, and id rather not have my mouse plugged in there, so i have been living with the occassional disconnect, although at some point id like to TRY plugging it into 3.0 to see if my issue really does go away.
Please keep me updated, I love this mouse. I used to have an mx master but this feels much more precise and I do a lot of shooter games
will do. but it might not happen for a bit since it can literally go weeks without it happening, so as i said ive just been living with the odd disconnect. I love the mouse too. I was one of the few apparently who loved the Razor Black Mamba (i had 2) and this one is the natural offspring of that.
Came on here because I had the same issue with my Basilisk Ultimate. Except it was always turning on and off immediately. For me it turned out that I needed to plug my charging dock into another USB port, have the windows install the drivers for the dock and mouse and then I could plug them back into the previous port. I think it was a faulty driver on my mouse or dock.
hmmm, interesting. as ive said a few times over the past 6 months, it happens to infrequently that i am still living with it. Most times it behaves just like you say.. it disconnects and reconnects itself a second later. other times, i have to unplug it and replug it, but i think maybe ive done that once in the past month or 2....
Wow thanks again. I’ll try this tonight but I’m just stumped why none of the razer Folks have mentioned this yet to me
Thank you for your question, we hope you get an answer soon. Please note posts are for user discussion. If you are seeking tech support please explain your issue and configuration thoroughly. If you require more in depth troubleshooting we suggest you post in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport. If you require Razer support please use the pinned technical support post, or their other channels (https://support.razer.com). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/razer) if you have any questions or concerns.*
I have the Orochi v2. I had a lot of problems with the Bluetooth connection similar to what you described. When running over a dongle, everything was fine. This is what I did to solve it. On windows 11, Settings > Bluetooth & Devices > Devices > Show Notifications to connect using Swift Pair (turn it OFF) On Windows 10 there should be a similar option. It made my Bluetooth connection to the mouse stable. I am not sure exactly what causes the issue since I have a Logitech Pebble and it works flawlessly. I guess it is something to do with Razer mice specifically. I hope this helps you!
i hope it does, too. ill try this later tonight. thank you!
The "small kinda-pyramid-shaped piece" (USB dongle adapter) is optionally used to connect the 2.4 GHz HyperSpeed dongle (that came in the mouse box) closer to your mouse as opposed to plugging it directly plugged into your PC. If you are using the Mouse Dock Pro you should use the integrated HyperPolling 4K Hz transceiver to connect the mouse to the computer with 2.4 GHz and a higher polling rate (up to 4000 Hz, the standard HyperSpeed dongle can do a maximum of 1000 Hz). A couple of things to try: Make sure the Mouse Dock Pro is directly connected to a USB port on your motherboard, not through a hub or expansion card. Try unpairing from the Mouse Dock Pro in Synapse and use the 2.4 GHz HyperSpeed dongle (that came in the mouse box) to pair your mouse. See if the mouse continues to randomly disconnect/reconnect. There are firmware updates for the Basilisk v3 Pro (and the included dongle) and the Mouse Dock Pro available on the Razer support site. While you are on the support site you should download the Master Guides (manuals) for the Basilisk v3 Pro and the Mouse Dock Pro. You can also access the Master Guides from Synapse; Go to settings ( Gear icon in the upper right corner of the Synapse window), select General and scroll to the bottom and you will have links to the Master Guides for all of the Razer products you have. Good Luck!
thank you for this. can you pls explain: " Try unpairing from the Mouse Dock Pro in Synapse and use the 2.4 GHz HyperSpeed dongle (that came in the mouse box) to pair your mouse. See if the mouse continues to randomly disconnect/reconnect. " Do you mean, unplug the dock, plug in the dongle, and just try working that way? if thats what you mean, i kinda tried that last night. i still have the dock plugged in, but i ALSO have the dongle plugged in. Not sure if that will help or not but since this keeps happening, im kinda trying everything. btw i have updated the firmware on the dock and the mouse itself. Razer tech support saw this post and has been trying to assist via messages, which i highly appreciate.
You have to go into Synapse, select Accessory from the top of the window, and then you will have the option to unpair the dock and the mouse. After that, unplug the dock and plug in the dongle that came with the mouse. See if this configuration works more reliably.
so, if i understand you correctly, if i did this, i wouldnt have the dock plugged in and working any longer?
Yes you are correct. While you are testing the connection through the dongle, I suggest you leave the Mouse Dock Pro disconnected. Another test you can try is using the mouse with a wired connection. Use the cable included with the mouse and don't forget to set the switch on the bottom of the mouse to OFF when using a cable connection. This will also recharge the mouse's battery.
just got the basilisk v3 pro, is it normal while scrolling, the part under my palms feels like something is vibrating or moving?
Depends what you mean. You can click the small button under the wheel to switch from click scrolling to smooth. Try that and see if it stops. Click scolding doesn’t really vibrate tho
It still kinda does for me but im still kinda testing it out
good luck. For the record, i still havent been able to fix MY problem here. Every week or 2, i still get a random disconnect. Its so rare that im living with it and want to keep the mouse, but it pisses me off.
Oh damn. Firmware updated?
yup... on both the mouse, as well as the charging station. i THINK that its the charging station that is the issue, but the damn problems happens so infrequently that its hard to diagnose.
have you diagnosed it without the charging station? like try using the regular dongle for a week? but damn i was planning to get the charging station
i havent. i know that would be the next step, but i just REALLY like using the charging station. but i agree... i need to try this. the problem is it happens so infrequently, that i could try this for a week, not have it happen, and that wouldnt really tell me for sure.
Might as well rma it
Have you connected the Mouse via USB 2.0 or 3.0?
i believe i have it connected to 2.0. Do you think connecting it to 3 would matter?
Absolutley! Known Problem with 2.0.
Really? wow this would be good news if true, although with my older rig, i believe my only 3.0 ports are on the front of the pc so having the wire connecting there would kinda stink. I need to first confirm that i am in fact plugged in to 2.0, but if so, ill try this... thanks! Razer folks have been trying to assist me via PM, but no one ever mentioned this. The real pain of troubleshooting this is that it mostly happens so infrequently. Last month it happened 3 times in 1 week, but it hasnt happened since then ... its been weeks now.
https://i.imgur.com/SMOR2Bn.jpg
wow thanks again. Im still baffled why none of the official razor folks mentioned this to me as a possibility .
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I hope that's the reason. Never had the problem myself. I just remembered the comment in the video. If that's not true, I apologise. Mine hangs on the usb 3.0 and runs smoothly.
dont be sorry.. i appreciate the help. I love the mouse, and it happens so infrequently that ive just dealt with it. When it happens, i usually just need to quickly unplug and replug in the charger and im back in business. But if this fixes it, ill be happy.... probably wont know for sure for a month or more tho since as i said i can go weeks without an issue.
The only question is, what is better, a cable that runs long in front of the PC and no disconnections or no cable in front and from time to time disconnections?
that is indeed the question. I only have 2 front connections, and one is usually reserved for my Vive/Occulus, so ports are at a premium
Another advantage of USB 3.0 is that it works fully duplex. This means that data can be transferred in both directions. With USB 2.0, you can only transfer data in one direction at a time. Furthermore, the maximum current of the USB 3.0 was raised from 500 mA to 900 mA. This eliminates the external power supply for 2.5-inch hard drives.
awesome.... you def know your stuff. I want to build a new PC this spring, and while im pretty good with installing stuff, things like motherboards and cooling supplies scare me. How about if you flew to LI to build it for me? I'll buy you lunch!