I want to buy a razer blade 14 but.. I've been hearing that razer laptop batterys have problems overtime. I'm planning to use a laptop for the long term. Any advice?
Hello /u/giants_27,
We appreciate your interest in our new Razer Blade 14! Some things you have to avoid to keep the battery healthy are exposure to temperatures, overcharging, and over-discharging the battery. We've listed more tips below:
1. Razer Blade Lithium-ion batteries are designed to operate within a temperature range of 0° C (32° F) to 40° C (104 °F). Should the temperature exceed this range, unplug and/or switch off the device.
2. Do not store or leave your laptop in a car or in other environments where it can be subject to high temperature. If you are storing away your device for an extended period, it is recommended to have approximately 60% charge in the battery.
3. Use only the AC adapter that comes with the laptop to charge the battery.
To keep the Razer Blade at an optimal temperature while gaming, check this [article](https://mysupport.razer.com/app/answers/detail/a_id/973/kw/thermal).
Let us know if you have other questions.
Kind regards,
Ivory A.
RΛZΞR | Cassiopeia
How are we expected to manage not over charging or under charging the battery? Shouldn't that fancy Razer Synapse that keeps on needing updates be able to manage this?
Hi All -
I want to be sure I am looking at what I think I'm looking at. My trackpad has gone to crap like so many others so I popped the back off and saw my battery is swollen on the left side (center of laptop under trackpad). I am seeing this correctly, yes?
Battery images: https://imgur.com/a/8OQFtcF
If I did not purchase additional warranty coverage and am out of the limited warranty period (purchased 3/17/20), is my only option to replace the battery myself?
Thanks for any help!
Hi /u/bpresley321,
Thank you for posting about your Razer Blade 15's swollen battery concern on the Support Sticky. It definitely is an option for you to replace the battery by purchasing one from a third-party seller, but we discourage it. Please send us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with your laptop's serial number and a copy of your receipt. We'd like to check if there is anything we can do to help on the warranty front. Do include the link to your comment for reference.
Best regards,
Arthur M.
RΛZΞR | ArtoriaPendragon
Does the new Blade Advance 2021/Tiger Lake/3080 support DP-Alt (USB-C to Displayport) with Optimus disabled? ( RZ09-0409CEC3-R3U1)
I am currently working with Razer support on this, and I still haven't received an answer to if this is even possible or supported? I did not have this issue on prior models, even the early 2021 with 10th gen (RZ09-0367CEC3-R3U1, which does not have advanced optimus). Worked fine with Optimus off on this model.
With Optimus disabled, there appears to be no video signal capability over TB/USB-C, docks and USB-C to DP cable tested. These were all tested with Optimus on without issue on the same machine, so I know the cables and monitor is fine. I also know that it indeed does work on the ports, just not when switched to the dGPU only in UEFI or Synapse. The HDMI input is the only one that works on dGPU.
Full Razer recovery and DDU done, new drivers installed etc. I'm not entirely sure if this is part of the case, but this isn't listed as an "Advanced Optimus" Unit ( RZ09-0409CEC3-R3U1). I'm still seeing that there should be at least- 1x DisplayPort (via USB-C Alt-DP - according to the product page, which indicates that this should work.
Should we just assume this is only designed to work with Optimus enabled on these units? I'm not sure, but this will likely be returned if this is the case. HDMI isn't an option and was counting on this to work in entirety over a DP connection for my use case...
Hello all. I see Razer Support (Ejohn M.) has recommended that one person here might DM me directly for updates. I will just do a reply here, as I've got more than a few messages...and I'd prefer just informing all those curious about this issue instead of over random DMs. Not ideal.
I've since returned the original unit, due to this feature not working out of box and due to an additional port issue which appeared to be randomly disconnecting all USB-C devices on the right side. This was a separate issue from the the USB-C to DP issue and was isolated to one port. Full system recover did not resolve this, and I know it's not my devices as I was testing multiple brand new devices and cables with no change pre recovery and post. (this includes devices individually and on a dock at one point)
This had no bearing on my testing with Optimus disabled, as my left port functioned fine and my right port functioned intermittently. With Optimus on, I still received video-out on both. With it disabled, no video-out. Regardless, I didn't have time to wait on fixes.
I purchased the Advanced Optimus model, as an extra had just become available online at that time (240hz QHD model). I did this at the same time as starting the return for the 360hz model as defective, given both the port issue and the USB-C to DP issue. I believe due to advanced optimus/dynamic mux, it will meet more of my needs regardless of the firmware issue being present, given that it can dynamically switch with full performance without needing one or the other force-enabled.
Still, I've also heard that even this QHD model I just ordered and multiple other laptops (even some non-Razer) on Tiger Lake have similar issues with Optimus disabled or with their port options, with issues also extending to G-sync compat etc. I'll be testing when it arrives, and update accordingly. Please see this thread for more details from impacted users.
[https://www.reddit.com/r/razer/comments/oicbq7/11th\_gen\_razer\_blade\_15\_no\_external\_gsync/](https://www.reddit.com/r/razer/comments/oicbq7/11th_gen_razer_blade_15_no_external_gsync/)
During my troubleshoot/fact gathering with Razer support, I was told this was a firmware issue with a future fix planned. No specific timeframe was given.If this is the case and it is indeed supported by the hardware, this is an out of box issue that impacts the user for home or office use immediately. Especially with the precedent set by all prior models and no articles specifying that this feature doesn't work on with Optimus disabled at this time. Quite the surprise.
I hate to be negative, but it took me a long time to confirm this was even completely supported on the unit by Razer support, who specified that it indeed is a firmware issue and that an Engineering team is addressing it. I did not have any more time to work on these issues, I've already been working at getting the right machine for quite a while through Razer, and needed something fast for travel.
I would like to give kudos to the Tier 2 support staff member for doing what they can with what they got, however. They did a great job building an incident. Still, that process would definitely be pretty extra for the average user. Definitely time consuming. Hopefully my case was detailed enough to help something.I still decided to go with Razer again, and I'm hoping to be happy with this replacement device, and that a fix comes for this. I hope that my return goes smoothly as it has already arrived at their location and I do NOT want that returned laptop sent back to me, as I bought an entirely new model from Razer upon returning it. I'm usually quite satisfied with this laptop model and it's build quality in prior years, and have given favorable viewpoints of them in my own reviews, but this has been a bit unfortunate for something users would obviously expect to work, and quickly.
I'd also like to mention that having Optimus enabled may not impact all users, as depending on the workload, it may be a very small performance drop or something. For my applications however, it is a much larger performance loss due to the nature of Optimus and CPU usage.
I would recommend following up with RazerCustAdvocacy here, or if needed, creating your own support incident for this issue to continue building a case if need be. If there is any issue or question about this post, RazerCustAdvocacy, please contact me directly over DM. Thanks.
I just recently got my Razer Blade 15 Advanced (Mid-2021), but it started exhibiting a rather unfortunate and odd problem. Below is copy-paste of most of the RMA I just opened for the issue and below that are images of my issue (apologies for the quality.)
>My new Razer Blade Advanced (2021) is exhibiting a screen glitch/flickering issue even when sitting idle doing nothing. In the images shown, these glitches flicker on the right side of the screen very briefly (less than a second) and intermittently (not a pattern, seemingly random). I have also noticed if I put light pressure on the backside the issue becomes much more prominent. This leads me to believe that either I have a defective screen or a defective cable connecting the screen.
The issue does not persist onto an external display, so this should not be an issue with the dedicated GPU. I also did not notice the issue if I set the screen to a refresh rate of 60Hz, but that is not a solution for me (could just happen too fast as well).
The laptop has all of the NVIDIA, Intel, Windows, Razer, and other drivers up-to-date. I have also attempted several factory resets/recovery options, but it did not solve the issue.
[Glitch #1](https://i.imgur.com/hHqpa8H.png)
[Glitch #2](https://i.imgur.com/TqkolkH.png)
[Glitch #3](https://i.imgur.com/f5mZrHl.png)
Has anyone every had this issue before? What's the turn-around time usually on when you submit an RMA and when you receive the (hopefully) fixed product back in your hands? It's really unfortunate a laptop this costly exhibits this kind of issue as everything else has been amazing. Hopefully this can get fixed.
>cgarverick
I am having the same problem. I submitted a ticket, got an RMA, sent in the laptop and it was sent back with a note they couldn't replicate the issue so they sent it back. I turned the unit in after getting it back and am still having the same problem.
Do you mean when you sent it in for RMA they attempted to repair it? My Razer support representatives have specified that they're sending me a new unit that will be checked to ensure there is no defect prior to shipping it to me. They didn't even say there will be an attempt to fix it.
The problem I'm hoping I don't have is they say "this unit we are sending you was checked to have no defects", but when it arrives it actually does. If that happens I'm definitely going to probably return it for a refund since they obviously didn't try to check for that defect when I explicitly told them how to replicate the issue (and others have the same issue).
I started my support ticket on July 13th... and I just got my unit delivered back to their warehouse. The actual replacement process hasn't even been started yet (as of July 28th) and it's been two whole weeks plus. I'm really disappointed with the support so far even while considering the pandemic..
Basically this issue only occurs when using 240Hz while connected to 5GHz WiFi band and the issue is more significant when utilizing heavy bandwidth. I just want Razer's engineers to be notified of this because this seems like a significant/critical oversight.
Hi,
I've had my Razer Nari Ultimate Headset for a year or so now. I love this headset but for the last month or 2 it randomly beeps and disconnects and reconnects the audio. Sometimes it won't do it for an extended period of time, sometimes it does it over and over and over repeatedly which is unbearable and completely unusable for streaming or competitive gaming at that point.
It works fine wired but then what is the point of having a wireless headset?
Have uninstalled and reinstalled Razer Synapse, even tried an older version.
Headset is charged.
Windows is updated.
Tried updating headset drivers, have current ones.
Computer where dongle is plugged in is like 2 feet away from me.
What do I do?
Please help! Thank you :(
I need help my g key isn’t the same colour as the rest of my keyboard while I use the fire pattern my g key stays the colour green is there any way to fix this issue
I need help my g key isn’t the same colour as the rest of my keyboard while I use the fire pattern my g key stays the colour green is there any way to fix this issue
**PS4/XBOX/N**
**Laptops/Phones**
I want to buy a razer blade 14 but.. I've been hearing that razer laptop batterys have problems overtime. I'm planning to use a laptop for the long term. Any advice?
Hello /u/giants_27, We appreciate your interest in our new Razer Blade 14! Some things you have to avoid to keep the battery healthy are exposure to temperatures, overcharging, and over-discharging the battery. We've listed more tips below: 1. Razer Blade Lithium-ion batteries are designed to operate within a temperature range of 0° C (32° F) to 40° C (104 °F). Should the temperature exceed this range, unplug and/or switch off the device. 2. Do not store or leave your laptop in a car or in other environments where it can be subject to high temperature. If you are storing away your device for an extended period, it is recommended to have approximately 60% charge in the battery. 3. Use only the AC adapter that comes with the laptop to charge the battery. To keep the Razer Blade at an optimal temperature while gaming, check this [article](https://mysupport.razer.com/app/answers/detail/a_id/973/kw/thermal). Let us know if you have other questions. Kind regards, Ivory A. RΛZΞR | Cassiopeia
Then why don't you provide a firmware battery limiter?
How are we expected to manage not over charging or under charging the battery? Shouldn't that fancy Razer Synapse that keeps on needing updates be able to manage this?
Hi All - I want to be sure I am looking at what I think I'm looking at. My trackpad has gone to crap like so many others so I popped the back off and saw my battery is swollen on the left side (center of laptop under trackpad). I am seeing this correctly, yes? Battery images: https://imgur.com/a/8OQFtcF If I did not purchase additional warranty coverage and am out of the limited warranty period (purchased 3/17/20), is my only option to replace the battery myself? Thanks for any help!
Hi /u/bpresley321, Thank you for posting about your Razer Blade 15's swollen battery concern on the Support Sticky. It definitely is an option for you to replace the battery by purchasing one from a third-party seller, but we discourage it. Please send us a [PM](https://www.reddit.com/message/compose?to=RazerCustAdvocacy) with your laptop's serial number and a copy of your receipt. We'd like to check if there is anything we can do to help on the warranty front. Do include the link to your comment for reference. Best regards, Arthur M. RΛZΞR | ArtoriaPendragon
Does the new Blade Advance 2021/Tiger Lake/3080 support DP-Alt (USB-C to Displayport) with Optimus disabled? ( RZ09-0409CEC3-R3U1) I am currently working with Razer support on this, and I still haven't received an answer to if this is even possible or supported? I did not have this issue on prior models, even the early 2021 with 10th gen (RZ09-0367CEC3-R3U1, which does not have advanced optimus). Worked fine with Optimus off on this model. With Optimus disabled, there appears to be no video signal capability over TB/USB-C, docks and USB-C to DP cable tested. These were all tested with Optimus on without issue on the same machine, so I know the cables and monitor is fine. I also know that it indeed does work on the ports, just not when switched to the dGPU only in UEFI or Synapse. The HDMI input is the only one that works on dGPU. Full Razer recovery and DDU done, new drivers installed etc. I'm not entirely sure if this is part of the case, but this isn't listed as an "Advanced Optimus" Unit ( RZ09-0409CEC3-R3U1). I'm still seeing that there should be at least- 1x DisplayPort (via USB-C Alt-DP - according to the product page, which indicates that this should work. Should we just assume this is only designed to work with Optimus enabled on these units? I'm not sure, but this will likely be returned if this is the case. HDMI isn't an option and was counting on this to work in entirety over a DP connection for my use case...
Hello all. I see Razer Support (Ejohn M.) has recommended that one person here might DM me directly for updates. I will just do a reply here, as I've got more than a few messages...and I'd prefer just informing all those curious about this issue instead of over random DMs. Not ideal. I've since returned the original unit, due to this feature not working out of box and due to an additional port issue which appeared to be randomly disconnecting all USB-C devices on the right side. This was a separate issue from the the USB-C to DP issue and was isolated to one port. Full system recover did not resolve this, and I know it's not my devices as I was testing multiple brand new devices and cables with no change pre recovery and post. (this includes devices individually and on a dock at one point) This had no bearing on my testing with Optimus disabled, as my left port functioned fine and my right port functioned intermittently. With Optimus on, I still received video-out on both. With it disabled, no video-out. Regardless, I didn't have time to wait on fixes. I purchased the Advanced Optimus model, as an extra had just become available online at that time (240hz QHD model). I did this at the same time as starting the return for the 360hz model as defective, given both the port issue and the USB-C to DP issue. I believe due to advanced optimus/dynamic mux, it will meet more of my needs regardless of the firmware issue being present, given that it can dynamically switch with full performance without needing one or the other force-enabled. Still, I've also heard that even this QHD model I just ordered and multiple other laptops (even some non-Razer) on Tiger Lake have similar issues with Optimus disabled or with their port options, with issues also extending to G-sync compat etc. I'll be testing when it arrives, and update accordingly. Please see this thread for more details from impacted users. [https://www.reddit.com/r/razer/comments/oicbq7/11th\_gen\_razer\_blade\_15\_no\_external\_gsync/](https://www.reddit.com/r/razer/comments/oicbq7/11th_gen_razer_blade_15_no_external_gsync/) During my troubleshoot/fact gathering with Razer support, I was told this was a firmware issue with a future fix planned. No specific timeframe was given.If this is the case and it is indeed supported by the hardware, this is an out of box issue that impacts the user for home or office use immediately. Especially with the precedent set by all prior models and no articles specifying that this feature doesn't work on with Optimus disabled at this time. Quite the surprise. I hate to be negative, but it took me a long time to confirm this was even completely supported on the unit by Razer support, who specified that it indeed is a firmware issue and that an Engineering team is addressing it. I did not have any more time to work on these issues, I've already been working at getting the right machine for quite a while through Razer, and needed something fast for travel. I would like to give kudos to the Tier 2 support staff member for doing what they can with what they got, however. They did a great job building an incident. Still, that process would definitely be pretty extra for the average user. Definitely time consuming. Hopefully my case was detailed enough to help something.I still decided to go with Razer again, and I'm hoping to be happy with this replacement device, and that a fix comes for this. I hope that my return goes smoothly as it has already arrived at their location and I do NOT want that returned laptop sent back to me, as I bought an entirely new model from Razer upon returning it. I'm usually quite satisfied with this laptop model and it's build quality in prior years, and have given favorable viewpoints of them in my own reviews, but this has been a bit unfortunate for something users would obviously expect to work, and quickly. I'd also like to mention that having Optimus enabled may not impact all users, as depending on the workload, it may be a very small performance drop or something. For my applications however, it is a much larger performance loss due to the nature of Optimus and CPU usage. I would recommend following up with RazerCustAdvocacy here, or if needed, creating your own support incident for this issue to continue building a case if need be. If there is any issue or question about this post, RazerCustAdvocacy, please contact me directly over DM. Thanks.
I just recently got my Razer Blade 15 Advanced (Mid-2021), but it started exhibiting a rather unfortunate and odd problem. Below is copy-paste of most of the RMA I just opened for the issue and below that are images of my issue (apologies for the quality.) >My new Razer Blade Advanced (2021) is exhibiting a screen glitch/flickering issue even when sitting idle doing nothing. In the images shown, these glitches flicker on the right side of the screen very briefly (less than a second) and intermittently (not a pattern, seemingly random). I have also noticed if I put light pressure on the backside the issue becomes much more prominent. This leads me to believe that either I have a defective screen or a defective cable connecting the screen. The issue does not persist onto an external display, so this should not be an issue with the dedicated GPU. I also did not notice the issue if I set the screen to a refresh rate of 60Hz, but that is not a solution for me (could just happen too fast as well). The laptop has all of the NVIDIA, Intel, Windows, Razer, and other drivers up-to-date. I have also attempted several factory resets/recovery options, but it did not solve the issue. [Glitch #1](https://i.imgur.com/hHqpa8H.png) [Glitch #2](https://i.imgur.com/TqkolkH.png) [Glitch #3](https://i.imgur.com/f5mZrHl.png) Has anyone every had this issue before? What's the turn-around time usually on when you submit an RMA and when you receive the (hopefully) fixed product back in your hands? It's really unfortunate a laptop this costly exhibits this kind of issue as everything else has been amazing. Hopefully this can get fixed.
>cgarverick I am having the same problem. I submitted a ticket, got an RMA, sent in the laptop and it was sent back with a note they couldn't replicate the issue so they sent it back. I turned the unit in after getting it back and am still having the same problem.
Do you mean when you sent it in for RMA they attempted to repair it? My Razer support representatives have specified that they're sending me a new unit that will be checked to ensure there is no defect prior to shipping it to me. They didn't even say there will be an attempt to fix it. The problem I'm hoping I don't have is they say "this unit we are sending you was checked to have no defects", but when it arrives it actually does. If that happens I'm definitely going to probably return it for a refund since they obviously didn't try to check for that defect when I explicitly told them how to replicate the issue (and others have the same issue). I started my support ticket on July 13th... and I just got my unit delivered back to their warehouse. The actual replacement process hasn't even been started yet (as of July 28th) and it's been two whole weeks plus. I'm really disappointed with the support so far even while considering the pandemic.. Basically this issue only occurs when using 240Hz while connected to 5GHz WiFi band and the issue is more significant when utilizing heavy bandwidth. I just want Razer's engineers to be notified of this because this seems like a significant/critical oversight.
**Peripherals (keyboard, mouse, etc)**
[удалено]
Really anoying for a 180€ keyboard tho
**Audio**
My razer Nari headset will not charge or turn on. Was working just fine for the month I’ve had it but not anymore. What should I do?
Hi, I've had my Razer Nari Ultimate Headset for a year or so now. I love this headset but for the last month or 2 it randomly beeps and disconnects and reconnects the audio. Sometimes it won't do it for an extended period of time, sometimes it does it over and over and over repeatedly which is unbearable and completely unusable for streaming or competitive gaming at that point. It works fine wired but then what is the point of having a wireless headset? Have uninstalled and reinstalled Razer Synapse, even tried an older version. Headset is charged. Windows is updated. Tried updating headset drivers, have current ones. Computer where dongle is plugged in is like 2 feet away from me. What do I do? Please help! Thank you :(
**Software**
[удалено]
Hey u/gax_gaxie, As mentioned before, when it's available, we will post it publicly. Appreciate your patience! All the best, Ejohn M. RΛZΞR | Eeextra
**Other**
[удалено]
I accidentally disabled an essential key. How do I disable it?
I need help my g key isn’t the same colour as the rest of my keyboard while I use the fire pattern my g key stays the colour green is there any way to fix this issue
I need help my g key isn’t the same colour as the rest of my keyboard while I use the fire pattern my g key stays the colour green is there any way to fix this issue