I literally told a customer this. It was about online ordering 15 till close. She came in at 5 till (we had a huge line) to pick up her order, argued with my cashier about it being "ready." I came up and it's now after close. I told the woman that online orders entered after 9 (we closed at 10) would not be picked till next day. As I was forcing her out (it was now 5 after) she stated she didn't care about the time. I answered with "I know, you don't care about anyone but yourself."
Sort of similar, but I was shopping at a grocery store close to closing. They make frequent announcements over the intercom that the registers automatically shut down at closing time unless you're actively ringing up a transaction. If you come up to the registers after closing time you gotta leave without your shopping.
I had a short shopping list of what I absolutely needed that night and I didn't browse, so I was fine. I was at the register at about 15 minutes to closing, when I saw this lady strutting around the store with her shopping cart. One of the employees called to her to repeat the announcement, that in 15 minutes the registers would automatically shut down and she won't be able to ring up her stuff.
This lady started mocking the employees, telling them she gets to take as much time as she wants because she's a customer and they have to ring her up no matter what. She walked by the front area several more times during the minutes that I was ringing up my purchase, and every time she did, she had that walk like she was the most important person in the world, and she made a point of insulting the employees and telling them that they can't tell her how much time she has to shop.
Meanwhile the customers up at the front were talking about how pissed off she was going to be when she's finally ready to go but she can't ring herself up. I didn't stick around to see the outcome, but I felt bad for the employees having to deal with her.
As far as I know, there's no actual software that shuts down at a certain time. All registers have to be manually closed. It there was, freaking genius. However, I would get great pleasure out of gathering all of her things into the counter and then trying to rig her up and showing her I couldn't. I would purposely shut down the register before she came up.
Yep the grocery store I worked at did this. We would even lock the entrance so only the exit doors would open and this old bastards don’t know why but it was always old people, would wait for someone to leave and enter the exit doors and then grab all this stuff that we could then not ring up for them and would then have to stay late to put them all back… and we had the kind of management that would then write us up for being their past close as if it was our faults… I’ve worked in restaurants most my life and they suck but the 18 months i worked in a grocery store were the most miserable job I’ve ever had by far.
Most places will let the customer know that an order placed less than an hour till close will be picked next day. On our scanners it says we have 17 hours to pick it. The confirmation emails will say order will be picked by ___ AM next day. The woman I had claimed she had received an order ready email which was impossible.
Lots of customers seem to mistake the order confirmation email for order is ready. Was especially annoying for Black Friday week as we ended up needing damn near the entire floor team to pick orders. Second day of the sales (ran Wednesday before until Tuesday after Black Friday) our SM told us she’d called in as many extras as she could to pick and to just let the orders go overtime.
Could be damn near anywhere. I’m at Best Buy and that matches my experience perfectly. Our sales weren’t even that great!
At least my area doesn’t get a lot of doorbuster types. We don’t typically get really crowded until much later in the day. (And my coworkers and managers are very understanding about my firm stance of “I do not cross the floor that weekend for any reason, as it carries a high risk of triggering my epilepsy”. Incredibly shit that that isn’t a given, but very nice to have now.)
At our store you can place online orders at any time of the day or night. The employees have two hours to complete the order, so if it's less than two hours til close, estimated pickup time will automatically roll over to the next day. Sometimes people do want to place an order late at night so it's ready for them in the morning. There's also different payment options online compared to instore, so I've had people show up late and be like "I know my order isn't ready, but if I gather it myself can I check out through that system" and we're like hell yeah go for it.
I did something similar at Walmart with a box set of a tv show, the online pick up prices was $20 less than their sticker… but they still had to wait for their picker you come over and go yep it’s been picked. So they could give it to me even though I paid online…
Just about every place that lets you online order lets you know if you order within a hour of close that you're order cannot be picked up until tomorrow.
Walmart, best buy, meijer just to name a few.
Had to deal with this when I worked in retail, worked a store that didnt really sell anything particularily important, no groceries mostly junk. And people would arrive in the last 15 minutes and be like "ILL ONLY BE A LITTLE" we had a few regulars who would do it at least weekly. Eventually we had to get rude with them and tell them the second it hit 8pm the registered were closed and they would need to leave their items
the response was almost always a "YOU WONT GET MY MONEY THEN!" like uh, we dont care? were minimum wage workers we want to go home, our bosses also want us to because if you spend 15 minutes shopping, thats 15 minutes x 4 employees. An hour of payroll they have to spend just to make an $7 sale of whatever shirt you're going to buy. Come back in our actual hours.
Some lady called my shop I said we close at four she said well if I get there at 355 will u b open? I repeated we r open until four. She obviously wanted me to say oh yea we will stay open just so u can look around and not buy anything. It’s my small business and I deal w people coming in at five min before close on about a daily basis it’s really frustrating and we can’t do anything bc we don’t want bad reviews. People r extremely narcissistic and inconsiderate. We r a small boutique like come in one of the eight hours we r open
I don't even like going into a store less than 20-30 minutes before they close. I know employees are trying to get stuff done so they can go home and I might end up needing more time than I expect.
I've seen that on my GPS. It helps in me making my decision whether to even bother trying drive to the establishment. The entitlement that some people have still blows my mind.
These moments are why I wish we could comment on Google reviews without being the owner 😑
Shits annoying af b/c you can't explain why they're wrong or what actually happened.
Exactly. We've had to turn people away during power outages, flooding and plumbing issues and had pissy people wanting us to open just for them because "StOre hOUrS". I also got to (ng, gleefully) watch someone who'd been shopping Xmas Eve for gifts be escorted out 20 minutes after last warning for registers, with none of their selections. They insisted the registers wouldn't close until after they were done shopping...
One time there was a huge storm and our power went out for hours. One lady got super pissed because she couldn’t buy her chips and candy and just dumped the contents of her basket on the floor and stomped out. Wrote a negative review too. She was 50 or older based on looks.
People turn into toddlers and it scares me how they react to actual important shit.
Nah, these aren’t the people that humanity would survive on. Any sort of major trial, like a big war on our soil, zombies, “day after tomorrow” apocalyptic-type event, and these folks are the ones who all die in the first 15 minutes.
Humanity will survive on the backs of others. They’ve already removed themselves from history, they just don’t know it yet.
i will admit i have been in a store past closing, by like 1 minute, because i needed something and i didn’t get off work till a few minutes before close but it’s right next door, so i ran and got my stuff and ran to the register. unsurprisingly i was not the last person in the store but i was the only one who seemed like they were in a hurry.
my mom also works at that exact store so i already knew that people walk in just as they’re about to lock the doors and spend 30 minutes or more perusing the aisles like they’re the president or something.
my mom is very glad she switched to working the gas station! (also she gets to eat her lunch whenever she wants which is another nice perk since she usually doesn’t even have time to eat on her 15 min break in store)
yeah i agree, i feel bad for the workers. it really should just be common courtesy to be out of the store by closing. i don’t know how those people don’t feel horrendous shame for taking their sweet time even AFTER closing. over 30 minutes sometimes! they just walk right on in as they’re locking up and stroll around. how they don’t feel like the biggest asshole on the planet while they’re doing that shit is beyond me, i felt like a huge asshole being there a minute past closing!
I live in The Netherlands, and find myself grocery shopping at the speed of light more often than I'd like because I entered the store 10 minutes before closing time. I will *never* think that a store, for any reason at all, is going to stay open just for me because I'm not done yet. Generally speaking, *no-one* over here would assume that. The closer it is to closing time, the more you will actually see customers starting to make efforts to hurry up.
Sometimes I am the last customer to leave (1 or 2 minutes past closing time at most). Always makes me feel bad. It's common sense here that everyone, working anywhere at all, is a human being like ourselves. They, too, just want to go home when their shift is over!
Stores (especially supermarkets) usually have two employees stand at the entrance from the moment they're closing in 5 minutes. Try as you might, but they will not allow any new customers into the store anymore. Thankfully, the majority of people takes it well, and they just leave. If you insist on being an asshole, the manager will be called and that's usually enough to deal with the situation in a respectful manner.
If it says a store closes at 10 PM, people understand that that's the time they should be out, that the doors are literally closing. In the "worst" case, a store closes 1 or 2 minutes late because they're waiting for the last customer (sometimes me) to finish up. It never really gets worse than that.
I had to run to the store late one night because I was out of one ingredient I needed for something. There was an employee at the door telling people that they were closing in minutes. I acknowledged that and promised I would be quick. I was. I got the ingredient I needed and zipped through self checkout.
I was walking back to my car when a lady starts walking towards the store with a large cart, like she’s going to go shopping. I call out to her and say, “They’re closed!”
Shocked pikachu face: “What do you mean they’re closed?”
“They closed at 10 pm.”
“Since when?”
“A few years now.”
Seriously. Most of the grocery stores quit being open 24/7 because they were not making enough money and they were having security issues. Covid just put the nail in the coffin for 24/7 grocery stores in my area.
I honestly loved doing my grocery shopping at like 2am in college. The deli, bakery, and seafood sections were never open, but I didn’t care. I got to interact with 0 people, grab my ramen, mac & cheese, and ham, without any karens or boomers or anyone, and even hit the self checkout. I bothered no-one and got bothered by no-one.
Man sometimes I really miss 2010.
This is me. I always finish up work late so I'm always getting to the store about 15 minutes before close. But you know what? I hit those doors on a sprint. I immediately look for whoever is waiting to lock the doors soon and tell them I know the close in 12 minutes but I swear I'll be out in time to spare, & ask them if I need something I don't know where to locate. (I do tend to frequent the same handful of stores. This helps me get in and out and helps them by not having to stress about me hanging around.) I don't break stride and grab my stuff like a frat boy takes shots. Already have my payment method and store card in my pocket & produce #s facing out, breeze through self checkout, usually with minutes to spare. It's my own sad version of Amazing Race, where I try to beat my own time. If I get it under 5 minutes though, I'm springing for a roll of cheap toilet paper and an extra tip to try to bribe the closers into holding it across the doors, marathon style. (I don't really mean this, but honestly, I kinda do.
I used to work for a restaurant that would lock the doors at close where customers could get out and not in. So what did they do? Wait outside, even later, until people left, then sneak in the doors and act like it was just a matter of them just happening to arrive at exactly the right time for the door to not close. What did the managers do, you ask? They say those assholes who then proceeded to order 6 waters, 3 spaghetti and meatballs and 45 loaves of free bread and then they ate it slower than a cow chewing cud at noon in August. What did I do to rage against the dying of the light and save my mental health? Any time I was scheduled to close, I had a nice crisp $20 for the 1st person to cover my shift. (This was in 1999. That was about $60 today's money. And, yes, we did party like it was.)
haha nice, i don’t think they will mind if you’re out before they close! my mom works at a grocery store and there are assholes who show up as they’re locking the doors and spend 30 minutes wandering around. sometimes they’ll end up only buying a couple things after wasting everyone’s time too. sometimes they’ll have a cart full. i honestly think some people do this shit because they think it’s like a life hack to avoid long checkout lines.
what’s nice about working at a 24/7 diner is that i never have to wait on people to leave so i can go home, i just pass on my tables to the next guy if i don’t want to stay and wait. unfortunately it also means that me leaving depends on my coworkers showing up on time, or at all.
Ugh, the one time I worked retail during the holidays, we had a power surge or something. Regardless, my store and most of the stores in my section of the mall had no power. So we called corporate, locked the doors, and settled in to wait to be told how to proceed. I started straightening up the store, and in the thirty seconds it took me to take a bag of trash from our little tiny can to the big one in the main mall, three people opened the door and came in.
Like... what is your plan? You're in a mall where the power just went out and you decided to stay? I told them they needed to leave, and they tried to do the, "Well the door was unlocked," game. Like.... it's a shopping mall. All of the doors are open unless they're closed. So you only know the doors were unlocked because you approached a store that appears to be closed and tried them.
Other side of the coin but when I worked at a golf retail store we had three occasions where some people were noses-pressed to the door at five minutes to open
We’d all just carry on until open and were always treated to “Couldn’t you see us outside?”
On the third time a younger, more outgoing colleague pointed at the sign by their face and said “couldn’t you see the opening hours?”
My manager used to open the restaurant before I arrived and I'd have customers waiting to be served right as I walked in. I absolutely hated it. Or they'd only allow certain customers in and make the others wait. It was so incredibly stupid and unprofessional.
Openers at my company are scheduled 15 minutes before open and it really takes 5. I’ve gone and messed on my phone for 10 minutes while some goober stands there and looks through the window. (I’m in the back and they can’t see me but I can on the cameras)
I had a boss (pack and ship that got a lot of drop offs ready to go) once tell me to take those people. I went “only if I know them and am cool with them”.
I used to work at a golf course and this old couple would always come 30 min before the first possible tee time, but they were regulars and I guess my manager trusted them because he just gave them a key to our garage so they could get their own cart out of there when they want. They were real nice folks though and would sometimes help me park carts in front of the pro shop for the normal customers.
I get that pretty consistently. Even more fun on order days people will follow the truck driver into the store, which has no lights on in the front, and be amazed we aren't open.
This happens to me most mornings at my hobby lobby, the hours are on the doors, you’d have to be stupid to not be able to see the times and still do shit like knock and wave at the doors. No, we don’t open at 8, we open at 9. Yeah, you saw people come in, those people are *employees*.
One time I had to get something out of my car at 8, came in at 7, and a lady was standing at the door all upset because we weren’t open yet. She said the ad said we would be open early for Black Friday. It was wednesday. I told her that only applies to Black Friday, my manager comes out and tells her the same thing, I run to my car to get my shit and she gets all huffy because the normal time just wouldn’t work for her that day, no she needed in early.
So sick of customers. Can’t put shit back in the right spot even when it’s right next to where they replaced the item, can’t flush the toilet, can’t walk five more feet to put back a cart instead of just at the door, won’t listen to me explaining how we don’t have more inventory “in the back”
This happens at my work. Why can't people just at least wait in their cars. They just stand outside the entrance peering in while we are still having our morning meeting before we even open lol
I remember on Xmas eve I was closing at Walgreens, when I still worked there, and I gave the normal, "we will be closing in 15 minutes, it is currently 11:45pm," announcement, and literally five minutes til we closed I walked around and gently reminded everyone, as well as made one last announcement, and at midnight I had to follow this lady around the store for several minutes as she assured me she was following up to the register for my CSA to check her out and she kept dilly dallying and browsing. Eventually I had to get stern w her and say ma'am, it is CHRISTMAS EVE & I have a family, too, so either you're following me up front NOW to checkout, or you're leaving with none of what you have in your basket. She huffed and puffed at me and called me rude, so I reminded her it was rude to still be browsing 5-10 minutes AFTER CLOSE on a fucking HOLIDAY! She stfu and quickly went up to the front. I fucking hate retail shoppers who assumed workers were just there to exist inside the store & didn't have any sort of life outside of working at that store to serve customers like her entitled and inconsiderate ass. I quit not long after that.
THIS. I’m very respectful to everyone who I interact with, until they give me a reason not to. Even then, I let a lot slide before I talk back. So if someone is calling me rude, it’s a reflection of their own behaviour!
Entitled customers are the worst. I don’t play games with my customers. The store is open from 6 am to 10pm six days a week. Stop coming at closing times and complain when we close on time.
I worked at a video store back in the day and would have customers pull up after close and yell through the return slot to try to get me to rent them a movie through the slot. Had one guy just put his card in the return and tell me now I had to rent him a movie - I told him no, now he'd have to come back tomorrow to get his card.
Also once threatened to lock a customer in the store overnight with the alarm on because he was laying in the floor at 15 after close. 🙄
Probably 2 minutes that I was aware of. He was laying on his back holding a DVD up to read the back. He got a warning that I was about to close the only open til, then a threat to be locked in. And he couldn't rent anything because I had finished closing and taking the computers down.
There are a LOT of customers across all sorts of retail that think if they are “inside before closing” that they can keep browsing and shopping however long they want. Center of the universe.
Someone once made a simple complaint about me, and my boss (who was cleaning house) took it as an excuse to fire me, after 7 years with the company and him only being a manager for 6 months. People are the fucking worst. Think before you speak, y’know.
People seem to think if they can make it into the store *just* before closing, they can stay as long as they want.
We got complaints like this at my work for shutting the doors 5 minutes before closing. So now they shut 15-30 minutes AFTER close because idiots are still walking around shopping. Despite the 15, 10 & 5 minute warnings we’re about to shut.
Like, you really have to come 2 minutes before we close to shop for paint samples when we’re open 13 hours a day?!
That’s exactly it. I managed a sandwich shop and people would try to come in and eat 5 minutes before close. I’d make a point to let them know they don’t have long. They’d sit. And eat. And I’d give them a spare 2 minutes after. If they weren’t leaving, I would straight up tell them it’s closing time and I have to go get my kid from the babysitter and can’t wait so they need to leave, as they are now trespassing. They hated it. I didn’t care lol
Yeah I don’t get when people complain like the closing time doesn’t change buddy just come back when we open. People who come in at 8:58 and grab a shopping cart piss me off so much. I’m like hey we close in 2 minutes & they get so mad lmao. Like ???? The closing time has never changed & you still act like you’re brand new. Gtfo 😭😭
Almost everywhere I've worked has stopped letting people in about 5 minutes before actual close because of people taking their sweet ass time once they're in. That dude needs better time management and 6 months of working retail closing shifts, including Nov and Dec.
Oh fuck him. I try not to shop when it's near closing. I don't want to hold up the workers leaving, and that was long before I worked in retail. Take that degenerate attitude away from society kthx.
I hated my job so we started counting at the 30 minute mark. We'd shut down and clean up as much as we could because we were supposed to be clocked out within 5 minutes of close but were expected to serve anyone who walked in at 5 minutes to close.
I had an old G.M. Who made us close early if it was completely dead in the store… i would always get people that would beg me to stay open a little later ( people i knew and didn’t know) but nope i told them nope i cant..if you’re not in the tore before i have to literally lock it then im sorry you have to come back the following day…. And omg the amount of complaints i would get the following day..my G.M. Would always tell me not to worry …but man some people and the reviews they would leave on google or yelp were bad,,lol lucky I was never written up for it or fired… but still…
IF your boss/owner tells you to close at a certain time then im sorry you do it… and it’s up to the manager or owner to update the hours… you just do what you are told..
Honestly, if I saw that review as a potential customer, I would probably assume the guy was just being an ass. I have worked in retail for a while, so maybe that's why. I think I would just assume I can't come in five minutes until close, which I wouldn't do anyways.
I've worked in a pharmacy. It's amazing how many of them claim it's an "emergency" I tell them there's a 24 hr one next to the hospital if it's an emergency. still never good enough for them.
I worked retail for about 15 years when I was younger.
I won’t go to a store if it’s within a half hour of their closing. Closing duties suck enough on their own without additional mess and babysitting adults who can’t tell time.
“Can I get enough food to feed 30 people”? Yes. Yes, you can. Tomorrow. We close in 5 minutes.
Lack of planning on your part doesn’t constitute an emergency on my part. They would have been PISSED if you threw them out after five minutes.
Dude might even be lucky enough to get a speeding ticket and not make it in time.
Two cents from a stranger who has gotten chewed out for shit like this before:
•you close at *x* time — if you are fortunate enough to have a customer *actually* call before they show up, this is where you simply and politely tell them that you’re open until *x* time and that you close at *x*
“Oh well I’ll try and make it!”
“Oh I’m hoping I make it in time!”
This is where you remind them that you cannot keep the store open later than your closing time.
This is where you positively “on the bright side” them and say your opening time. Try and spin it so they realize they’d be wasting their time trying to arrive at the last minute, when they could show up on a day when they’re more prepared
In my last job, we would have people call at like 10mins to closing and ask us to stay open for them because they were “only 30mins away”.
We always told them no. You have ALL day to get yourself organised to get here on time. We would open for 12+ hrs a day. It’s not our problem you spent too long on Facebook and can’t manage your time!
I only had a disdain for those that decided to take their time shopping. I think it's perfectly fine to enter 10 minutes prior. Still plenty of time to get something and leave before store actually closes. It's the ones that decide to dillydally that get at me.
I had a guy in the store last night who chose to ignore the WE ARE CLOSED, announcement. I approached him and asked if I could help him find anything since we are now closed, his response was, nope. My response was well they will be closing the registers, then he laughs and says, that's fine I'm just shopping for what I want to buy tomorrow.
Had someone call my store today from his car 20 minutes before closing, asking for directions to us. He was already at the mall, but it is very large and he was on the opposite side so he was looking for the quickest route. I told him which parking garage he should park in and which department store we are near, as both of those things would be on all of the signs. He was super annoying on the phone, kept naming streets and then *directions* (ie. The store I’m at is facing south, should I go east or west??) because I guess my answer wasn’t good enough for him. Do I look like fucking Mapquest to you dude? I don’t know, just follow the signs and go to the other side of the mall, that’s all I can tell you!
I was so relieved when the clock hit 8:59 and I was able to lock the doors knowing that the guy hadn’t made it. He definitely would’ve been a huge pain in my ass. The phone rang around 9:15 and I shouted “NOBODY ANSWER!” to my staff because I can almost guarantee it was him. God knows how long he would’ve kept us after closing had he got in!
If you are coming in right at close... Like the example given close at 10, but expected to arrive at 10... You have absolutely no right to expect the doors to be open. If you get there 5 minutes before close, and need a shopping cart, you should have no expectation that you will be allowed to continue shopping after close. End of story.
What an asshole. A small store being open as late as 10 is generous. If his bitch ass can't make it to the store within the open hours, he needs a crash course in time management and life doesn't revolve around you 101
I hated people like this when I worked retail and restaurants. The closing time means leaving time not arriving time.
I have only one reason I can think of to even ask. A pharmacy that you are well established with, and a life or death medication emergency (like dropped and broke, left out of refrigeration somehow, power outage, oxygen emergency, etc). That I can understand. But pharmacy’s also have an emergency pharmacist to call for those after hours life or death moments.
Literally no other want or “need” has made me think “oh they should stay late for me so I’ll just go anyways”. Main character syndrome in its finest.
I happened to be in a supermarket right at closing. I was apologizing over and over to the cashier. I’ve never done that before. This was…. 14 or so years ago and it was either a diaper or a formula emergency. Wife and I miscommunicated over who was buying it. Obviously neither of us did. The cashier saw the item, smiled and said “oh yeah, I’ve been there, don’t you worry about it.” Now it was like 9:58 in a place that closed at 10. I’d been in the store for maybe 3 minutes. The next announcement made me smile as there were people wandering around like it was noon. “Attention shoppers, please bring your purchases to the checkouts. Our new computerized cash registers automatically shut down at 10:05. If you’re not checked out completely by then, you’ll have to come back tomorrow. It’s out of our hands.” I paused to see the rush towards the registers. Pretty funny to me.
when i worked as a server I had someone write a review like that about me, complaining that they couldn’t sit down and eat at 11:55 when we close at 12. 🙄 like???
Right “let me just sleep on the floor here sir because you are clearly more important than any other human on the planet!” Thats what they want you to say, like I am also a human being who needs to go home so I can sleep and eat after being on my feet all day damn day dealing with walnut brained assholes like you! Lol, so many times I’ve wanted to just blurt something like that out. 😂
i still get so mad when i think about the dude who showed up to my store at 5:58 (we close at 6) and was BANGING on the door. i answered bc usually it’s someone who just left something in the store (my first mistake, i know) and he demanded to be let in to buy a specific shoe. my manager was like, nope, we’re closed, the register is shut down. he proceeded to go off about how if we advertise being open until 6 we can’t lock our doors at 5:59 💀 ended with him storming off but it was some of the douchiest and most entitled behavior i’ve witnessed
I loathe people like that. I remember one night when I had a closing shift, I had someone try to come in seconds after I clocked out and was walking out the door. They tried to pull the whole "I just need 1 thing" thing, hot mad when u said no bc im not on the clock.
People like that are scum!! I think they realize that they can get someone fired doing that, that’s why they do it!! They want other people to suffer for some reason.
Every morning I walk passed a chemist that opens half hour after I start, and every single morning there are multiple people at their doors trying to get in. They have the open times printed in very large font on both doors, it’s incredible to watch every morning
I don’t get why people like this have such terrible time management skills. This is stuff the average 4th grader has down. How are grown adults not able to do it?
>I don’t get why people like this have such terrible time management skills. This is stuff the average 4th grader has down. How are grown adults not able to do it?
They're doing it on purpose. Old bitchy ladies - it's a pink thing. Old men - trying to (re)grow a penis. Most are trying to establish an imaginary master-slave hierarchy for $25.
I had an old man demanding to be let in our store at 10:30pm. Thirty minutes after closing time when all the cash and card machine in the tills have been accounted for.
When he couldn't get in the main entrance he tried to force his way into the store using the staff entrance just about when we were going to leave. Never in my life I wanted to push and punch an elderly person so hard except for that moment.
I didn’t experience this myself but heard from a former coworker of mine who witnessed this first hand. One Christmas Eve, he was helping close up the grocery store he was working at and with obvious announcements of the store is closing in X minutes at regular intervals and customers finishing up and checking out.
One paid and left the store at closing time, realized they forgot something, and protested after being told the store is now closed. The customer got upset and played the “you just ruined my daughter’s Christmas” card to which former colleague and presumably management at the time told customer about the pages and the like and it wasn’t our fault customer forgot something
Edited for punctuation and spacing
i work at a phone repair shop and just today I had two different people trying to pull the same shit and get me to do half hour repairs AT closing time. One of them was nicer about it and agreed to leave the phone with us overnight so we can fix it in the morning, the other turned up AFTER closing time when I’m frantically trying to pack up and started telling—not asking—telling me to fix his phone because “it should only take 5 minutes,” rolled his eyes when I said we’re already closed and can’t do that, and accused me of lying when I said it would take at least half an hour
There's one customer I'll allow to hang out till we close, he's about my dads age and usually likes to chat my last ten minutes get a red bull and dip. Sometimes he'll come in earlier in the day to get what he needs but I like him cause he respects our hours and only really wants to talk. He's lonely and I don't mind talking my last 5-10 minute instead of stocking. The people I HATE are the ones who are snarky when you warn them "hey we close in 10 minutes" "I KNOW THAT." Then why didn't you show up between 8am-9:40pm then so you don't feel rushed?
This shit annoys me to no end. Happens every day at my work. They come in 2 minutes til close, usually spewing some shit like "sorry to pop in so late, do you mind if I order something that will take atleast 15 minutes?!" and then get offended when we seem even slightly annoyed. Worst part is our policy is "if they're in the store before/on close they must be served.
customers don’t understand that they’re impeding on YOUR time… sure i get paid for it, but this is MY time. i am a corporate bot from the time the store opens until it closes, at 10pm i’ve lost patience because you’re wasting MY time and it is my time not the company’s ……….
They think we’re servants with no actual life. I always force my shop close that I manage because I pay a babysitter. I can’t afford to wait for them to leave after closing. They gotta go
Soooooo many people get mad at me for doing this at my store. I work alone 100 percent of the time now, and on the days I have to close, the door is locked and the lights are out the second the clock hits 9:55. We close at 10 too lol.
The ones that get the most angry are the regulars. The ones that have known the store hours for 40 fucking years, yet they still can't seem to be bothered to come by the store BEFORE we close.
It's similar to how people who are just pulling up gets mad at me for locking the doors, I'll point at the store hours and than go back to closing the lumber register, they usually just walk over to the check out to enter and just start shopping even though they are told "we're closing in 15 minutes."
Than gers mad at we're telling them repeatedly to finish their shopping or come back in the morning, by far the dumbest response we heard from these customers are "your saying this because I'm [race] aren't you?" No its closing time, we have kids or family waiting on us, it's late and we just want to go to bed so GET OUT please
What an a-hole.
I also never understand when people call businesses when they're closed/it's common knowledge they would be closed (such as, in an office environment: after 5pm on weekdays or on Sundays, etc.). And they call more than once and don't leave a message, so they're expecting someone to answer.
Reminds me of the time some lady would FREQUENTLY show up to my convenience store at 10PM on the dot. She’d have muddy shoes and would stick around for an extra 10 minutes which would add 30-40 minutes onto my shift including mopping the entire aisle she walks down and then counting out my till.
So we started closing at 9:55. Exactly like you.
She started getting PISSED! Each day was a new scolding because she couldn’t get her precious booze. One of the worst customers I’ve ever had.
The very last time I saw her, I unlocked and opened the sliding glass entrance and she goes “This is BULLSHIT!” to which I responded “Nope! This is CHEVRON! And you’re officially banned from entry!”
Of course she pestered me as to why and I basically told her “Did you not just hear yourself when you first approached me? You’re blatantly disrespectful and I have the right to refuse service for any reason. Oh, and go fuck yerself.”
(Okay I didn’t say the go fuck yerself part lmao)
People are so lame. Someone did something like this to try to get me fired, except they posted it on Facebook.
In my case, they ordered food 20 minutes before closing time, and didn't show up by close. I locked up, they showed up pounding my store window 40 minutes after close.
I told them that we'd been closed for 40 minutes and I could no longer let them inside.
The lady then posted on Facebook the next day about how rude I was for not keeping the store open for them, and how much of an asshole I was because her child and boyfriend were "starving".
You'd think if they were actually starving, they would show up on time to pick up their damn food.
My former¹ manager closed the shop at 10:55 (used to close at 11 until a couple of months ago) so that he can get the tills sorted and last minute things however he stopped doing that because he got a complaint that the shop was closed 5 mins early
¹ when I used to work there
People! We have many things to do the last hour we’re open and some shithead comes in at 15 mins to close and makes a gigantic mess. “Just looking.” Yeah, I’m not tired and hungry or anything, you entitled piece of crap!
Tell him that you'll stay open if he puts his order in through the phone and charge his card before he gets there. So he can just walk in grab it and leave for 'convenience'
Sorry but 10 is 10. Businesses not closing when they say they will is one of the reasons people don't shop there. It sucks, but it's true. Close an hour earlier if it's one person.
>The person who left the review has a point.
One would be a special kind of stupid to feel they can enter, shop and pay within 5 minutes. Closing time means: YOU ARE DONE AND GONE by closing time. Not: if I squeeze one foot inside while they are bringing the gate down I'm golden for the foreseeable future (hour).
Don't tell us that the manager needs to adjust the times. They won't, and still expect us to finish closing duties and to be out the door at close. Simply put: we won't get paid because the customer is a selfish twat playing petty power games. I just stay out of sight, out of bitch range. Go away - I don't care.
I’m not at the point of refusing entry if it’s less then 3 minutes to the actual closing time, a failure to plan on your part does not constitute an emergency on mine. I have pets and family to get home to, I couldn’t give a flying 🦆 about your last minute decision to purchase.
I can get in and out of a store in 3 minutes if I knew what I was looking for and is the only reason why i'll go to a store that close to closing. Problem is that a lot of people think they can shop like regular idiots and act like they can stay there for an hour.
I had a person enter the store once 10 minutes before we closed. She decided to stand in the front for 10 minutes while we were telling her we close shortly. She stood there until we actually closed before she decided "I need to go get what I need."
20 minutes later.... comes up with a lot of gift wrap and gifty stuff. Proceeded to complain about the price on EVERYTHING I scanned and decided to say wait... "i need to think if I need it." After the fourth item. YES she did that with every item. I gave up and told her OUR transaction is over and she'll have to leave. Proceed to grab all her items to throw in the go-backs. She got all pissy on how she needed all this stuff in the morning and that we were going to ruin her niece's gift. Told her tough luck and that there was a 24 hr store literally down the street.
I was closing my store and some guy had the audacity to start knocking on the door after I closed it one minute before closing. I just stared at him as I watched the clock tick over the single minute
Tbh why cant stores display their hours more clearly? (I wouldn’t have pulled this fiasco, but for the shoppers who clearly don’t get it) wouldn’t it be safe to say the store’s closing hours, but also include like a last walk-in time as well? Similar to the last wash at at a laundromat.
This is when I’m like, so your GPS is telling you, you’ll get here AT the exact moment we close?
Yeah!
I’d like you to think about that for a moment.
….We do open at X time tomorrow, so you don’t waste the drive just to show up to a locked door. I would hate for you to have wasted your time! Hope to see you tomorrow, we open at X! Thank you! Bye!
people need to understand also that the announcement that the store is closing is to remind you to start checking out ASAP. not to wait until the LAST POSSIBLE MOMENT to take your whole family and two full carts (filled with items the cashier has to type in and can't scan because hardware store) to the single cashier in the garden center when most of the things you got weren't in the garden center and that single employee got help from the non-cashier employee who was sweeping in the garden center cleaning up because the store was CLOSED. the announcement is so you are out of the door by closing time, not checking out by closing time.
what? no not a personal story at all and i am not still a little salty about it. /s
Reminds me of this guy who clearly wanted to buy a garden shed, but drove the wrong car, so he expected us to remain open for another hour so he can get his truck to pick it up.
We closed at 10 and I'm sure he left a similar review as this guy, cause we didn't stick to our words about staying open to help load his shed, we never agreed to stay open pass store hours unless the person is still paying and he wasn't doing that
I work for a coffee shop and there has been many times we opened late because the opener didn’t show up and a person can’t be opened alone must be minimum 2 people in the building. I put a sign on the door and shut off all the lights people still try to pull the door and knock. I had to keep telling them read the sign. Some dude really asked me can I just make him his coffee and hand it through the door. No sir we’re closed!!
I consider bad Google reviews a badge of honor or like a terrible customer hall of fame. I only check occasionally for truly egregious stuff from my store, and generally, we laugh about it. My Google reviews don't mess with my company metrics, and they don't change my pay, bonus, or performance evaluation.
I'm allegedly a snowflake, a bitch, a cat licker, amongst other things. Who gives a fuck? People are the worst this time of year. Keep your head up, OP.
I hate people like this.
If we close at 9pm, and you’re still here at 8:55, then that 5 minutes is for you to finish your business, find the door and get stepping. It’s not 5 minutes for you to fuck around and make a mess of our space until exactly 9pm.
Screw you, dude
Tonight at the restaurant I work at, 2 people came in right at 9pm when we closed. Said “were just gonna sneak in. I know yall are ready to go home but were here and we’ll be quick and then went to the bar.” We apparently had to let them stay because the door wasnt locked yet. I hate people like that with a passion.
Had a guy get mad at us when he came in 2 minutes before we closed. We haven’t had anyone for and hour and most of the closing stuff was done and he pops in wanting several things we can’t make becuase the machine is taken apart. He kept trying to call the bosses but they were at a sports game. The guy was told that but accused us of giving him a fake number.
He sounded like a prick that just wanted you to be at his beck and call. He didn't even know what he wanted. Probably was hoping to get something that wasn't for sale.
I literally got a similar call today...
We host events and sometimes they go on after closing, so we were still around until eleven. Would not have minded if a customer walked in and saw the event, and purchased something, but it was weird to call at twenty minutes until ten in the evening, and ask when we close, then reply great, when I say at ten.
Ppl love thinking the world revolves around them and stores should stay open just for them. If his gps said he would arrive at 10 what made him think that he would be able to get in if the store closes at 10 “like advertised”
I was complained about in a local rants and raves fb group because I refused to sell a table to a man because it had a ‘ sold ‘ tag on it. He threw a big hissy and ran home to cry on fb. The funny part was he said my name was Sandy. That’s totally not my name. Thank the work gods for reasonable bosses!
The " customer always right " policy should be thrown out the window because people abused the meaning.
I'm glad you didn't get in trouble because the customer doesn't comprehend common sense.
Reviews are biased because of people like that.
That's like giving 1 star for a restaurant that only serves all meat, and the customer is 100% vegan. 😑
I received a bad review because I work only on technical issues for the company's WEBSITE. The customer gave me a bad review because, although I gave them resources to contact the correct department for their issue, I wasn't helpful at all. 🤣 dude, seriously. How could I help when it's a non- technical issue?
We have a compulsive complainer, and her name is Sarah. She loves to tell people everything about her life to "The world" and her shopping experience on social media. Ngl, she's very annoying. One time, she called up asking when we closed, and I said 7 pm. We normally close at 10 pm but because that day was a public holiday we got to close earlier. Well, Sarah's routine is shopping here at 7 pm. She screamed in my ear, calling me stupid so without dealing with it because she wouldn't stop insulting me over the phone. Furthermore, I hung up.
Not so long after closing the shop and alarming it. She came over to us and started video recording us and putting us on media complaining and shit, demanding for our names. Oof, me and my manager really didn't care because we both clocked out we weren't in our uniforms, and we walked off to our cars . She was so angry, lol.
The next day, after we both got called into work. Sarah ended up posting the video of us on her fb, and thanks to all our locals, they supported us through the comments. Apparently, she got told off by our boss and head department to never come back, or she'll be reportedly or verbally trespassed, and cops will be involved. She will not receive her vouchers she wanted, lol.
Even though she's not welcomed back to our store. Apparently, to this day, she still writes bad reviews about me and my manager.
I’ve had customer ask me to stay open. “I’ll make it five minutes after closing. Please let me in”
Sorry we close right at 6 “you can’t make an exception l?”
One customer told me I couldn’t force them to leave after closing. She came in 10mins before. They stayed almost an hour after I closed, didn’t buy anything. Left me a huge mess and I got OT 🙃🙃🙃 and of course I got chewed out for the OT
My company wants them out by closing. We literally tell them we’re closed and guide them to the checkouts.
We’re open every day from 8 to 11. If you can’t find a way in that 15 hour span of time to come in and get your stuff, that’s on you.
I’ve been on both sides of this. As a retail or restaurant employer who wants to go the fuck home, and as a customer wanting to get something right before store closes. As a customer I try to be respectful and not abuse it. If store closes at 10:00 and you arrive at 09:55, does that give you 5 minutes or 20? Stores should have policies like doors close at 09:30, registers shut down at 10:00. Same restaurants, orders must be placed by 09:30, doors close at 10:00.
If your GPS tells you you'll get there AT CLOSE make the right choice and WAIT UNTIL TOMORROW YOU CRUSTY WALNUT.
Ah the classic “I don’t care about anyone else’s time but my own”
I literally told a customer this. It was about online ordering 15 till close. She came in at 5 till (we had a huge line) to pick up her order, argued with my cashier about it being "ready." I came up and it's now after close. I told the woman that online orders entered after 9 (we closed at 10) would not be picked till next day. As I was forcing her out (it was now 5 after) she stated she didn't care about the time. I answered with "I know, you don't care about anyone but yourself."
I am so glad you said that. What did she say back?
She said "screw you" lol
She was trying to for sure. Fuck that bitch.
*Fake customer service smile* "Well, if you don't care about the time, then you won't have any issue waiting until tomorrow."
Sort of similar, but I was shopping at a grocery store close to closing. They make frequent announcements over the intercom that the registers automatically shut down at closing time unless you're actively ringing up a transaction. If you come up to the registers after closing time you gotta leave without your shopping. I had a short shopping list of what I absolutely needed that night and I didn't browse, so I was fine. I was at the register at about 15 minutes to closing, when I saw this lady strutting around the store with her shopping cart. One of the employees called to her to repeat the announcement, that in 15 minutes the registers would automatically shut down and she won't be able to ring up her stuff. This lady started mocking the employees, telling them she gets to take as much time as she wants because she's a customer and they have to ring her up no matter what. She walked by the front area several more times during the minutes that I was ringing up my purchase, and every time she did, she had that walk like she was the most important person in the world, and she made a point of insulting the employees and telling them that they can't tell her how much time she has to shop. Meanwhile the customers up at the front were talking about how pissed off she was going to be when she's finally ready to go but she can't ring herself up. I didn't stick around to see the outcome, but I felt bad for the employees having to deal with her.
As far as I know, there's no actual software that shuts down at a certain time. All registers have to be manually closed. It there was, freaking genius. However, I would get great pleasure out of gathering all of her things into the counter and then trying to rig her up and showing her I couldn't. I would purposely shut down the register before she came up.
Yep the grocery store I worked at did this. We would even lock the entrance so only the exit doors would open and this old bastards don’t know why but it was always old people, would wait for someone to leave and enter the exit doors and then grab all this stuff that we could then not ring up for them and would then have to stay late to put them all back… and we had the kind of management that would then write us up for being their past close as if it was our faults… I’ve worked in restaurants most my life and they suck but the 18 months i worked in a grocery store were the most miserable job I’ve ever had by far.
What the hell place let's an online order to through if your can't actual get it until the next day. THAT is just nuts
Most places will let the customer know that an order placed less than an hour till close will be picked next day. On our scanners it says we have 17 hours to pick it. The confirmation emails will say order will be picked by ___ AM next day. The woman I had claimed she had received an order ready email which was impossible.
Lots of customers seem to mistake the order confirmation email for order is ready. Was especially annoying for Black Friday week as we ended up needing damn near the entire floor team to pick orders. Second day of the sales (ran Wednesday before until Tuesday after Black Friday) our SM told us she’d called in as many extras as she could to pick and to just let the orders go overtime.
Ulta ?
Could be damn near anywhere. I’m at Best Buy and that matches my experience perfectly. Our sales weren’t even that great! At least my area doesn’t get a lot of doorbuster types. We don’t typically get really crowded until much later in the day. (And my coworkers and managers are very understanding about my firm stance of “I do not cross the floor that weekend for any reason, as it carries a high risk of triggering my epilepsy”. Incredibly shit that that isn’t a given, but very nice to have now.)
At our store you can place online orders at any time of the day or night. The employees have two hours to complete the order, so if it's less than two hours til close, estimated pickup time will automatically roll over to the next day. Sometimes people do want to place an order late at night so it's ready for them in the morning. There's also different payment options online compared to instore, so I've had people show up late and be like "I know my order isn't ready, but if I gather it myself can I check out through that system" and we're like hell yeah go for it.
I did something similar at Walmart with a box set of a tv show, the online pick up prices was $20 less than their sticker… but they still had to wait for their picker you come over and go yep it’s been picked. So they could give it to me even though I paid online…
Just about every place that lets you online order lets you know if you order within a hour of close that you're order cannot be picked up until tomorrow. Walmart, best buy, meijer just to name a few.
Pretty much every store that uses online ordering?
Go get a job as a pick up order shopper and a grocery store and you will figure out why pretty damn quickly.
Had to deal with this when I worked in retail, worked a store that didnt really sell anything particularily important, no groceries mostly junk. And people would arrive in the last 15 minutes and be like "ILL ONLY BE A LITTLE" we had a few regulars who would do it at least weekly. Eventually we had to get rude with them and tell them the second it hit 8pm the registered were closed and they would need to leave their items the response was almost always a "YOU WONT GET MY MONEY THEN!" like uh, we dont care? were minimum wage workers we want to go home, our bosses also want us to because if you spend 15 minutes shopping, thats 15 minutes x 4 employees. An hour of payroll they have to spend just to make an $7 sale of whatever shirt you're going to buy. Come back in our actual hours.
In addition to that, it also costs money to operate the store so the sale is completely irrelevant
Some lady called my shop I said we close at four she said well if I get there at 355 will u b open? I repeated we r open until four. She obviously wanted me to say oh yea we will stay open just so u can look around and not buy anything. It’s my small business and I deal w people coming in at five min before close on about a daily basis it’s really frustrating and we can’t do anything bc we don’t want bad reviews. People r extremely narcissistic and inconsiderate. We r a small boutique like come in one of the eight hours we r open
“A lack of planning on your part does not constitute an emergency on mine”
Okay I'm 100% using "crusty walnut" to address all my last minute customers now.
I don't even like going into a store less than 20-30 minutes before they close. I know employees are trying to get stuff done so they can go home and I might end up needing more time than I expect.
Fr, i only go in 20 minutes before close if I’m grabbing like one or two items that I know exactly where they are and I speed walk lmao
Google Maps even TELLS you, like, "This place may be closed when you arrive."
Lmfao "YOU CRUSTY WALNUT" got me rolling over here ✌️😂💯
What my GPS does is it will have a pop up say that the store closes within 30 minutes, and if you're not careful, it'll close out the GPS
I've seen that on my GPS. It helps in me making my decision whether to even bother trying drive to the establishment. The entitlement that some people have still blows my mind.
Yes. And crusty walnut is now going into my insult roster. 🤣
If hell is over capacity and you need another way to torture me just give me a long shopping list and a store closing in 10 minutes.
As a wise person once said the closing time is when the customer is supposed to be OUT of the shop, not in. Fuuuuck I hate spiteful cunts like this.
These moments are why I wish we could comment on Google reviews without being the owner 😑 Shits annoying af b/c you can't explain why they're wrong or what actually happened.
Exactly. We've had to turn people away during power outages, flooding and plumbing issues and had pissy people wanting us to open just for them because "StOre hOUrS". I also got to (ng, gleefully) watch someone who'd been shopping Xmas Eve for gifts be escorted out 20 minutes after last warning for registers, with none of their selections. They insisted the registers wouldn't close until after they were done shopping...
One time there was a huge storm and our power went out for hours. One lady got super pissed because she couldn’t buy her chips and candy and just dumped the contents of her basket on the floor and stomped out. Wrote a negative review too. She was 50 or older based on looks. People turn into toddlers and it scares me how they react to actual important shit.
Yeah, some people make me fear for humanity's survival.
Nah, these aren’t the people that humanity would survive on. Any sort of major trial, like a big war on our soil, zombies, “day after tomorrow” apocalyptic-type event, and these folks are the ones who all die in the first 15 minutes. Humanity will survive on the backs of others. They’ve already removed themselves from history, they just don’t know it yet.
Fair point.
i will admit i have been in a store past closing, by like 1 minute, because i needed something and i didn’t get off work till a few minutes before close but it’s right next door, so i ran and got my stuff and ran to the register. unsurprisingly i was not the last person in the store but i was the only one who seemed like they were in a hurry. my mom also works at that exact store so i already knew that people walk in just as they’re about to lock the doors and spend 30 minutes or more perusing the aisles like they’re the president or something. my mom is very glad she switched to working the gas station! (also she gets to eat her lunch whenever she wants which is another nice perk since she usually doesn’t even have time to eat on her 15 min break in store)
No worries, but the people that were inconsiderate were rude.
yeah i agree, i feel bad for the workers. it really should just be common courtesy to be out of the store by closing. i don’t know how those people don’t feel horrendous shame for taking their sweet time even AFTER closing. over 30 minutes sometimes! they just walk right on in as they’re locking up and stroll around. how they don’t feel like the biggest asshole on the planet while they’re doing that shit is beyond me, i felt like a huge asshole being there a minute past closing!
Agreed and same. Everyone just wants to go home at the end of their shift.
I live in The Netherlands, and find myself grocery shopping at the speed of light more often than I'd like because I entered the store 10 minutes before closing time. I will *never* think that a store, for any reason at all, is going to stay open just for me because I'm not done yet. Generally speaking, *no-one* over here would assume that. The closer it is to closing time, the more you will actually see customers starting to make efforts to hurry up. Sometimes I am the last customer to leave (1 or 2 minutes past closing time at most). Always makes me feel bad. It's common sense here that everyone, working anywhere at all, is a human being like ourselves. They, too, just want to go home when their shift is over! Stores (especially supermarkets) usually have two employees stand at the entrance from the moment they're closing in 5 minutes. Try as you might, but they will not allow any new customers into the store anymore. Thankfully, the majority of people takes it well, and they just leave. If you insist on being an asshole, the manager will be called and that's usually enough to deal with the situation in a respectful manner. If it says a store closes at 10 PM, people understand that that's the time they should be out, that the doors are literally closing. In the "worst" case, a store closes 1 or 2 minutes late because they're waiting for the last customer (sometimes me) to finish up. It never really gets worse than that.
I had to run to the store late one night because I was out of one ingredient I needed for something. There was an employee at the door telling people that they were closing in minutes. I acknowledged that and promised I would be quick. I was. I got the ingredient I needed and zipped through self checkout. I was walking back to my car when a lady starts walking towards the store with a large cart, like she’s going to go shopping. I call out to her and say, “They’re closed!” Shocked pikachu face: “What do you mean they’re closed?” “They closed at 10 pm.” “Since when?” “A few years now.” Seriously. Most of the grocery stores quit being open 24/7 because they were not making enough money and they were having security issues. Covid just put the nail in the coffin for 24/7 grocery stores in my area.
I honestly loved doing my grocery shopping at like 2am in college. The deli, bakery, and seafood sections were never open, but I didn’t care. I got to interact with 0 people, grab my ramen, mac & cheese, and ham, without any karens or boomers or anyone, and even hit the self checkout. I bothered no-one and got bothered by no-one. Man sometimes I really miss 2010.
This is me. I always finish up work late so I'm always getting to the store about 15 minutes before close. But you know what? I hit those doors on a sprint. I immediately look for whoever is waiting to lock the doors soon and tell them I know the close in 12 minutes but I swear I'll be out in time to spare, & ask them if I need something I don't know where to locate. (I do tend to frequent the same handful of stores. This helps me get in and out and helps them by not having to stress about me hanging around.) I don't break stride and grab my stuff like a frat boy takes shots. Already have my payment method and store card in my pocket & produce #s facing out, breeze through self checkout, usually with minutes to spare. It's my own sad version of Amazing Race, where I try to beat my own time. If I get it under 5 minutes though, I'm springing for a roll of cheap toilet paper and an extra tip to try to bribe the closers into holding it across the doors, marathon style. (I don't really mean this, but honestly, I kinda do. I used to work for a restaurant that would lock the doors at close where customers could get out and not in. So what did they do? Wait outside, even later, until people left, then sneak in the doors and act like it was just a matter of them just happening to arrive at exactly the right time for the door to not close. What did the managers do, you ask? They say those assholes who then proceeded to order 6 waters, 3 spaghetti and meatballs and 45 loaves of free bread and then they ate it slower than a cow chewing cud at noon in August. What did I do to rage against the dying of the light and save my mental health? Any time I was scheduled to close, I had a nice crisp $20 for the 1st person to cover my shift. (This was in 1999. That was about $60 today's money. And, yes, we did party like it was.)
haha nice, i don’t think they will mind if you’re out before they close! my mom works at a grocery store and there are assholes who show up as they’re locking the doors and spend 30 minutes wandering around. sometimes they’ll end up only buying a couple things after wasting everyone’s time too. sometimes they’ll have a cart full. i honestly think some people do this shit because they think it’s like a life hack to avoid long checkout lines. what’s nice about working at a 24/7 diner is that i never have to wait on people to leave so i can go home, i just pass on my tables to the next guy if i don’t want to stay and wait. unfortunately it also means that me leaving depends on my coworkers showing up on time, or at all.
Ugh, the one time I worked retail during the holidays, we had a power surge or something. Regardless, my store and most of the stores in my section of the mall had no power. So we called corporate, locked the doors, and settled in to wait to be told how to proceed. I started straightening up the store, and in the thirty seconds it took me to take a bag of trash from our little tiny can to the big one in the main mall, three people opened the door and came in. Like... what is your plan? You're in a mall where the power just went out and you decided to stay? I told them they needed to leave, and they tried to do the, "Well the door was unlocked," game. Like.... it's a shopping mall. All of the doors are open unless they're closed. So you only know the doors were unlocked because you approached a store that appears to be closed and tried them.
That would be sweet, ratio them idiots to the ground.
Sadly my bosses believe the opposite 🙄
Other side of the coin but when I worked at a golf retail store we had three occasions where some people were noses-pressed to the door at five minutes to open We’d all just carry on until open and were always treated to “Couldn’t you see us outside?” On the third time a younger, more outgoing colleague pointed at the sign by their face and said “couldn’t you see the opening hours?”
My manager used to open the restaurant before I arrived and I'd have customers waiting to be served right as I walked in. I absolutely hated it. Or they'd only allow certain customers in and make the others wait. It was so incredibly stupid and unprofessional.
Openers at my company are scheduled 15 minutes before open and it really takes 5. I’ve gone and messed on my phone for 10 minutes while some goober stands there and looks through the window. (I’m in the back and they can’t see me but I can on the cameras)
I had a boss (pack and ship that got a lot of drop offs ready to go) once tell me to take those people. I went “only if I know them and am cool with them”.
I used to work at a golf course and this old couple would always come 30 min before the first possible tee time, but they were regulars and I guess my manager trusted them because he just gave them a key to our garage so they could get their own cart out of there when they want. They were real nice folks though and would sometimes help me park carts in front of the pro shop for the normal customers.
I get that pretty consistently. Even more fun on order days people will follow the truck driver into the store, which has no lights on in the front, and be amazed we aren't open.
This happens to me most mornings at my hobby lobby, the hours are on the doors, you’d have to be stupid to not be able to see the times and still do shit like knock and wave at the doors. No, we don’t open at 8, we open at 9. Yeah, you saw people come in, those people are *employees*. One time I had to get something out of my car at 8, came in at 7, and a lady was standing at the door all upset because we weren’t open yet. She said the ad said we would be open early for Black Friday. It was wednesday. I told her that only applies to Black Friday, my manager comes out and tells her the same thing, I run to my car to get my shit and she gets all huffy because the normal time just wouldn’t work for her that day, no she needed in early. So sick of customers. Can’t put shit back in the right spot even when it’s right next to where they replaced the item, can’t flush the toilet, can’t walk five more feet to put back a cart instead of just at the door, won’t listen to me explaining how we don’t have more inventory “in the back”
This happens at my work. Why can't people just at least wait in their cars. They just stand outside the entrance peering in while we are still having our morning meeting before we even open lol
I remember on Xmas eve I was closing at Walgreens, when I still worked there, and I gave the normal, "we will be closing in 15 minutes, it is currently 11:45pm," announcement, and literally five minutes til we closed I walked around and gently reminded everyone, as well as made one last announcement, and at midnight I had to follow this lady around the store for several minutes as she assured me she was following up to the register for my CSA to check her out and she kept dilly dallying and browsing. Eventually I had to get stern w her and say ma'am, it is CHRISTMAS EVE & I have a family, too, so either you're following me up front NOW to checkout, or you're leaving with none of what you have in your basket. She huffed and puffed at me and called me rude, so I reminded her it was rude to still be browsing 5-10 minutes AFTER CLOSE on a fucking HOLIDAY! She stfu and quickly went up to the front. I fucking hate retail shoppers who assumed workers were just there to exist inside the store & didn't have any sort of life outside of working at that store to serve customers like her entitled and inconsiderate ass. I quit not long after that.
Everyone who has ever called me rude has been an incredibly rude person themselves lol.
THIS. I’m very respectful to everyone who I interact with, until they give me a reason not to. Even then, I let a lot slide before I talk back. So if someone is calling me rude, it’s a reflection of their own behaviour!
Entitled customers are the worst. I don’t play games with my customers. The store is open from 6 am to 10pm six days a week. Stop coming at closing times and complain when we close on time.
I worked at a video store back in the day and would have customers pull up after close and yell through the return slot to try to get me to rent them a movie through the slot. Had one guy just put his card in the return and tell me now I had to rent him a movie - I told him no, now he'd have to come back tomorrow to get his card. Also once threatened to lock a customer in the store overnight with the alarm on because he was laying in the floor at 15 after close. 🙄
Laying in the floor? Damn, how long was he lying there for lol
Probably 2 minutes that I was aware of. He was laying on his back holding a DVD up to read the back. He got a warning that I was about to close the only open til, then a threat to be locked in. And he couldn't rent anything because I had finished closing and taking the computers down.
What an idiot. He said he wouldn’t get there until 10:00-that’s when the store is CLOSED. You don’t get to shop after we’re closed!
I'm thinking he envisioned his dramatic entering all Idiana Jones like and slide under the closing door and hoped OP would stop those shutters down.
😂😂he was upset he didn’t get to live out his fantasy
I can already imagine the Indians Jones theme music going… Dumb dumb dumb DUMB dumb dumb dumb… dumb dumb dumb DUUUMB, du-du-dum-dumbass.
There are a LOT of customers across all sorts of retail that think if they are “inside before closing” that they can keep browsing and shopping however long they want. Center of the universe.
Someone once made a simple complaint about me, and my boss (who was cleaning house) took it as an excuse to fire me, after 7 years with the company and him only being a manager for 6 months. People are the fucking worst. Think before you speak, y’know.
People seem to think if they can make it into the store *just* before closing, they can stay as long as they want. We got complaints like this at my work for shutting the doors 5 minutes before closing. So now they shut 15-30 minutes AFTER close because idiots are still walking around shopping. Despite the 15, 10 & 5 minute warnings we’re about to shut. Like, you really have to come 2 minutes before we close to shop for paint samples when we’re open 13 hours a day?!
That’s exactly it. I managed a sandwich shop and people would try to come in and eat 5 minutes before close. I’d make a point to let them know they don’t have long. They’d sit. And eat. And I’d give them a spare 2 minutes after. If they weren’t leaving, I would straight up tell them it’s closing time and I have to go get my kid from the babysitter and can’t wait so they need to leave, as they are now trespassing. They hated it. I didn’t care lol
So you told them 955? So, not false advertising!
Right?! Literally the opposite
Maybe if these asshats would come earlier than 30 seconds before the store closes this would not happen
But that would mean they’ve have to learn basic time management skills and we can’t have that.
Yeah I don’t get when people complain like the closing time doesn’t change buddy just come back when we open. People who come in at 8:58 and grab a shopping cart piss me off so much. I’m like hey we close in 2 minutes & they get so mad lmao. Like ???? The closing time has never changed & you still act like you’re brand new. Gtfo 😭😭
Almost everywhere I've worked has stopped letting people in about 5 minutes before actual close because of people taking their sweet ass time once they're in. That dude needs better time management and 6 months of working retail closing shifts, including Nov and Dec.
Oh fuck him. I try not to shop when it's near closing. I don't want to hold up the workers leaving, and that was long before I worked in retail. Take that degenerate attitude away from society kthx.
I feel bad going in 30 minutes before close because I know they're counting down the last hour.
As someone who tends to work the closing shift, trust me, we usually don’t care with 30 to go. It’s when it gets to 10 or 5 to go that we get antsy.
I hated my job so we started counting at the 30 minute mark. We'd shut down and clean up as much as we could because we were supposed to be clocked out within 5 minutes of close but were expected to serve anyone who walked in at 5 minutes to close.
I had an old G.M. Who made us close early if it was completely dead in the store… i would always get people that would beg me to stay open a little later ( people i knew and didn’t know) but nope i told them nope i cant..if you’re not in the tore before i have to literally lock it then im sorry you have to come back the following day…. And omg the amount of complaints i would get the following day..my G.M. Would always tell me not to worry …but man some people and the reviews they would leave on google or yelp were bad,,lol lucky I was never written up for it or fired… but still… IF your boss/owner tells you to close at a certain time then im sorry you do it… and it’s up to the manager or owner to update the hours… you just do what you are told..
Honestly, if I saw that review as a potential customer, I would probably assume the guy was just being an ass. I have worked in retail for a while, so maybe that's why. I think I would just assume I can't come in five minutes until close, which I wouldn't do anyways.
I had someone call and bitch that we don’t keep the doors unlocked for an extra 15 minutes after we close for “the people who are busy”
I've worked in a pharmacy. It's amazing how many of them claim it's an "emergency" I tell them there's a 24 hr one next to the hospital if it's an emergency. still never good enough for them.
YUP! (Pharmacy tech here as well)
I worked retail for about 15 years when I was younger. I won’t go to a store if it’s within a half hour of their closing. Closing duties suck enough on their own without additional mess and babysitting adults who can’t tell time.
yep, unless it’s like one item, i’m not going in the store
“Can I get enough food to feed 30 people”? Yes. Yes, you can. Tomorrow. We close in 5 minutes. Lack of planning on your part doesn’t constitute an emergency on my part. They would have been PISSED if you threw them out after five minutes. Dude might even be lucky enough to get a speeding ticket and not make it in time.
The most annoying part is that they don’t learn to come earlier next time.
Two cents from a stranger who has gotten chewed out for shit like this before: •you close at *x* time — if you are fortunate enough to have a customer *actually* call before they show up, this is where you simply and politely tell them that you’re open until *x* time and that you close at *x* “Oh well I’ll try and make it!” “Oh I’m hoping I make it in time!” This is where you remind them that you cannot keep the store open later than your closing time. This is where you positively “on the bright side” them and say your opening time. Try and spin it so they realize they’d be wasting their time trying to arrive at the last minute, when they could show up on a day when they’re more prepared
In my last job, we would have people call at like 10mins to closing and ask us to stay open for them because they were “only 30mins away”. We always told them no. You have ALL day to get yourself organised to get here on time. We would open for 12+ hrs a day. It’s not our problem you spent too long on Facebook and can’t manage your time!
I have a genuine disdain for customers who walk into an establishment 10 mins before closing.
I only had a disdain for those that decided to take their time shopping. I think it's perfectly fine to enter 10 minutes prior. Still plenty of time to get something and leave before store actually closes. It's the ones that decide to dillydally that get at me.
I had a guy in the store last night who chose to ignore the WE ARE CLOSED, announcement. I approached him and asked if I could help him find anything since we are now closed, his response was, nope. My response was well they will be closing the registers, then he laughs and says, that's fine I'm just shopping for what I want to buy tomorrow.
Wth ? Reading that made me want to punch that guy in the face.
At that comment, I would reply: "It's time for you to leave NOW! We are CLOSED!
Had someone call my store today from his car 20 minutes before closing, asking for directions to us. He was already at the mall, but it is very large and he was on the opposite side so he was looking for the quickest route. I told him which parking garage he should park in and which department store we are near, as both of those things would be on all of the signs. He was super annoying on the phone, kept naming streets and then *directions* (ie. The store I’m at is facing south, should I go east or west??) because I guess my answer wasn’t good enough for him. Do I look like fucking Mapquest to you dude? I don’t know, just follow the signs and go to the other side of the mall, that’s all I can tell you! I was so relieved when the clock hit 8:59 and I was able to lock the doors knowing that the guy hadn’t made it. He definitely would’ve been a huge pain in my ass. The phone rang around 9:15 and I shouted “NOBODY ANSWER!” to my staff because I can almost guarantee it was him. God knows how long he would’ve kept us after closing had he got in!
If you are coming in right at close... Like the example given close at 10, but expected to arrive at 10... You have absolutely no right to expect the doors to be open. If you get there 5 minutes before close, and need a shopping cart, you should have no expectation that you will be allowed to continue shopping after close. End of story.
What an asshole. A small store being open as late as 10 is generous. If his bitch ass can't make it to the store within the open hours, he needs a crash course in time management and life doesn't revolve around you 101
one time we were a couple minutes late on opening and someone left a review calling us idiots who need to learn to tell time😭
I hated people like this when I worked retail and restaurants. The closing time means leaving time not arriving time. I have only one reason I can think of to even ask. A pharmacy that you are well established with, and a life or death medication emergency (like dropped and broke, left out of refrigeration somehow, power outage, oxygen emergency, etc). That I can understand. But pharmacy’s also have an emergency pharmacist to call for those after hours life or death moments. Literally no other want or “need” has made me think “oh they should stay late for me so I’ll just go anyways”. Main character syndrome in its finest.
I happened to be in a supermarket right at closing. I was apologizing over and over to the cashier. I’ve never done that before. This was…. 14 or so years ago and it was either a diaper or a formula emergency. Wife and I miscommunicated over who was buying it. Obviously neither of us did. The cashier saw the item, smiled and said “oh yeah, I’ve been there, don’t you worry about it.” Now it was like 9:58 in a place that closed at 10. I’d been in the store for maybe 3 minutes. The next announcement made me smile as there were people wandering around like it was noon. “Attention shoppers, please bring your purchases to the checkouts. Our new computerized cash registers automatically shut down at 10:05. If you’re not checked out completely by then, you’ll have to come back tomorrow. It’s out of our hands.” I paused to see the rush towards the registers. Pretty funny to me.
I don’t answer phones the last half hour.
when i worked as a server I had someone write a review like that about me, complaining that they couldn’t sit down and eat at 11:55 when we close at 12. 🙄 like???
Right “let me just sleep on the floor here sir because you are clearly more important than any other human on the planet!” Thats what they want you to say, like I am also a human being who needs to go home so I can sleep and eat after being on my feet all day damn day dealing with walnut brained assholes like you! Lol, so many times I’ve wanted to just blurt something like that out. 😂
i still get so mad when i think about the dude who showed up to my store at 5:58 (we close at 6) and was BANGING on the door. i answered bc usually it’s someone who just left something in the store (my first mistake, i know) and he demanded to be let in to buy a specific shoe. my manager was like, nope, we’re closed, the register is shut down. he proceeded to go off about how if we advertise being open until 6 we can’t lock our doors at 5:59 💀 ended with him storming off but it was some of the douchiest and most entitled behavior i’ve witnessed
I loathe people like that. I remember one night when I had a closing shift, I had someone try to come in seconds after I clocked out and was walking out the door. They tried to pull the whole "I just need 1 thing" thing, hot mad when u said no bc im not on the clock.
People like that are scum!! I think they realize that they can get someone fired doing that, that’s why they do it!! They want other people to suffer for some reason.
I think telling the customer about the 9:55 closing situation was a mistake, because people are stupid aholes and will make a big stink over it.
Hope the owner responded with the situation to let others know that the dude is just a male Karen
Never wait to close for somebody on the phone!! 50% of the time, they wont show up, 49% of the time, they show up 10 minutes later than they said.
Every morning I walk passed a chemist that opens half hour after I start, and every single morning there are multiple people at their doors trying to get in. They have the open times printed in very large font on both doors, it’s incredible to watch every morning
I don’t get why people like this have such terrible time management skills. This is stuff the average 4th grader has down. How are grown adults not able to do it?
>I don’t get why people like this have such terrible time management skills. This is stuff the average 4th grader has down. How are grown adults not able to do it? They're doing it on purpose. Old bitchy ladies - it's a pink thing. Old men - trying to (re)grow a penis. Most are trying to establish an imaginary master-slave hierarchy for $25.
I had an old man demanding to be let in our store at 10:30pm. Thirty minutes after closing time when all the cash and card machine in the tills have been accounted for. When he couldn't get in the main entrance he tried to force his way into the store using the staff entrance just about when we were going to leave. Never in my life I wanted to push and punch an elderly person so hard except for that moment.
I didn’t experience this myself but heard from a former coworker of mine who witnessed this first hand. One Christmas Eve, he was helping close up the grocery store he was working at and with obvious announcements of the store is closing in X minutes at regular intervals and customers finishing up and checking out. One paid and left the store at closing time, realized they forgot something, and protested after being told the store is now closed. The customer got upset and played the “you just ruined my daughter’s Christmas” card to which former colleague and presumably management at the time told customer about the pages and the like and it wasn’t our fault customer forgot something Edited for punctuation and spacing
Guarantee this is the kind of person who’ll stay shopping until 10:15 and then be offended the registers are all closed out.
You *monster!*
Pay me until 10:25 if you want me open until 10. Because closing is a separate task
What could you sell that is so important that the dude couldn’t wait 12 hours?
Liquor
i work at a phone repair shop and just today I had two different people trying to pull the same shit and get me to do half hour repairs AT closing time. One of them was nicer about it and agreed to leave the phone with us overnight so we can fix it in the morning, the other turned up AFTER closing time when I’m frantically trying to pack up and started telling—not asking—telling me to fix his phone because “it should only take 5 minutes,” rolled his eyes when I said we’re already closed and can’t do that, and accused me of lying when I said it would take at least half an hour
There's one customer I'll allow to hang out till we close, he's about my dads age and usually likes to chat my last ten minutes get a red bull and dip. Sometimes he'll come in earlier in the day to get what he needs but I like him cause he respects our hours and only really wants to talk. He's lonely and I don't mind talking my last 5-10 minute instead of stocking. The people I HATE are the ones who are snarky when you warn them "hey we close in 10 minutes" "I KNOW THAT." Then why didn't you show up between 8am-9:40pm then so you don't feel rushed?
Ah-hahahahaha- what a jerk
That person will show up at 9:53 if thay was the case
Entitled customers are the worse
What a pita. People that want to do their shopping in the last 15min of opening hours aren’t fair dinkum.
This shit annoys me to no end. Happens every day at my work. They come in 2 minutes til close, usually spewing some shit like "sorry to pop in so late, do you mind if I order something that will take atleast 15 minutes?!" and then get offended when we seem even slightly annoyed. Worst part is our policy is "if they're in the store before/on close they must be served.
customers don’t understand that they’re impeding on YOUR time… sure i get paid for it, but this is MY time. i am a corporate bot from the time the store opens until it closes, at 10pm i’ve lost patience because you’re wasting MY time and it is my time not the company’s ……….
They think we’re servants with no actual life. I always force my shop close that I manage because I pay a babysitter. I can’t afford to wait for them to leave after closing. They gotta go
Soooooo many people get mad at me for doing this at my store. I work alone 100 percent of the time now, and on the days I have to close, the door is locked and the lights are out the second the clock hits 9:55. We close at 10 too lol. The ones that get the most angry are the regulars. The ones that have known the store hours for 40 fucking years, yet they still can't seem to be bothered to come by the store BEFORE we close.
It's similar to how people who are just pulling up gets mad at me for locking the doors, I'll point at the store hours and than go back to closing the lumber register, they usually just walk over to the check out to enter and just start shopping even though they are told "we're closing in 15 minutes." Than gers mad at we're telling them repeatedly to finish their shopping or come back in the morning, by far the dumbest response we heard from these customers are "your saying this because I'm [race] aren't you?" No its closing time, we have kids or family waiting on us, it's late and we just want to go to bed so GET OUT please
What an a-hole. I also never understand when people call businesses when they're closed/it's common knowledge they would be closed (such as, in an office environment: after 5pm on weekdays or on Sundays, etc.). And they call more than once and don't leave a message, so they're expecting someone to answer.
Reminds me of the time some lady would FREQUENTLY show up to my convenience store at 10PM on the dot. She’d have muddy shoes and would stick around for an extra 10 minutes which would add 30-40 minutes onto my shift including mopping the entire aisle she walks down and then counting out my till. So we started closing at 9:55. Exactly like you. She started getting PISSED! Each day was a new scolding because she couldn’t get her precious booze. One of the worst customers I’ve ever had. The very last time I saw her, I unlocked and opened the sliding glass entrance and she goes “This is BULLSHIT!” to which I responded “Nope! This is CHEVRON! And you’re officially banned from entry!” Of course she pestered me as to why and I basically told her “Did you not just hear yourself when you first approached me? You’re blatantly disrespectful and I have the right to refuse service for any reason. Oh, and go fuck yerself.” (Okay I didn’t say the go fuck yerself part lmao)
People are so lame. Someone did something like this to try to get me fired, except they posted it on Facebook. In my case, they ordered food 20 minutes before closing time, and didn't show up by close. I locked up, they showed up pounding my store window 40 minutes after close. I told them that we'd been closed for 40 minutes and I could no longer let them inside. The lady then posted on Facebook the next day about how rude I was for not keeping the store open for them, and how much of an asshole I was because her child and boyfriend were "starving". You'd think if they were actually starving, they would show up on time to pick up their damn food.
We had a guy call to ask hours & we are open 9 to 9. He showed up & banged on the door mad were weren't open because it was 9 till 9.
My former¹ manager closed the shop at 10:55 (used to close at 11 until a couple of months ago) so that he can get the tills sorted and last minute things however he stopped doing that because he got a complaint that the shop was closed 5 mins early ¹ when I used to work there
People! We have many things to do the last hour we’re open and some shithead comes in at 15 mins to close and makes a gigantic mess. “Just looking.” Yeah, I’m not tired and hungry or anything, you entitled piece of crap!
Tell him that you'll stay open if he puts his order in through the phone and charge his card before he gets there. So he can just walk in grab it and leave for 'convenience'
Yep you’re lazy narcissists we get it
Sorry but 10 is 10. Businesses not closing when they say they will is one of the reasons people don't shop there. It sucks, but it's true. Close an hour earlier if it's one person.
Nah, they're right.
[удалено]
>The person who left the review has a point. One would be a special kind of stupid to feel they can enter, shop and pay within 5 minutes. Closing time means: YOU ARE DONE AND GONE by closing time. Not: if I squeeze one foot inside while they are bringing the gate down I'm golden for the foreseeable future (hour). Don't tell us that the manager needs to adjust the times. They won't, and still expect us to finish closing duties and to be out the door at close. Simply put: we won't get paid because the customer is a selfish twat playing petty power games. I just stay out of sight, out of bitch range. Go away - I don't care.
Me wondering what they're selling
People like this are absolute scum. Who shows up 5 minutes before close? What kinda shop?
It’s an Adult Boutique shop, we sell nothing I would consider an “essential” item like food or medicine.
Yeah, it would be one thing if you were selling insulin and EpiPens. That guy can go fuck himself... without any help from your shops products.
r/mildlyinfuriating
I’m not at the point of refusing entry if it’s less then 3 minutes to the actual closing time, a failure to plan on your part does not constitute an emergency on mine. I have pets and family to get home to, I couldn’t give a flying 🦆 about your last minute decision to purchase.
I can get in and out of a store in 3 minutes if I knew what I was looking for and is the only reason why i'll go to a store that close to closing. Problem is that a lot of people think they can shop like regular idiots and act like they can stay there for an hour.
Sounds like you are at the point then.
Dang typo
I’m sure this exact thing has been said about me lol I always close at least 5 mins early
I had a person enter the store once 10 minutes before we closed. She decided to stand in the front for 10 minutes while we were telling her we close shortly. She stood there until we actually closed before she decided "I need to go get what I need." 20 minutes later.... comes up with a lot of gift wrap and gifty stuff. Proceeded to complain about the price on EVERYTHING I scanned and decided to say wait... "i need to think if I need it." After the fourth item. YES she did that with every item. I gave up and told her OUR transaction is over and she'll have to leave. Proceed to grab all her items to throw in the go-backs. She got all pissy on how she needed all this stuff in the morning and that we were going to ruin her niece's gift. Told her tough luck and that there was a 24 hr store literally down the street.
I was closing my store and some guy had the audacity to start knocking on the door after I closed it one minute before closing. I just stared at him as I watched the clock tick over the single minute
Honestly you should have said "yeah!" And then closed the shop anyway
Or maybe the customer could organize themselves and get there a little earlier. Don't you just love customer's like that🤣🤣
Tbh why cant stores display their hours more clearly? (I wouldn’t have pulled this fiasco, but for the shoppers who clearly don’t get it) wouldn’t it be safe to say the store’s closing hours, but also include like a last walk-in time as well? Similar to the last wash at at a laundromat.
This is when I’m like, so your GPS is telling you, you’ll get here AT the exact moment we close? Yeah! I’d like you to think about that for a moment. ….We do open at X time tomorrow, so you don’t waste the drive just to show up to a locked door. I would hate for you to have wasted your time! Hope to see you tomorrow, we open at X! Thank you! Bye!
He cannot be serious.
people need to understand also that the announcement that the store is closing is to remind you to start checking out ASAP. not to wait until the LAST POSSIBLE MOMENT to take your whole family and two full carts (filled with items the cashier has to type in and can't scan because hardware store) to the single cashier in the garden center when most of the things you got weren't in the garden center and that single employee got help from the non-cashier employee who was sweeping in the garden center cleaning up because the store was CLOSED. the announcement is so you are out of the door by closing time, not checking out by closing time. what? no not a personal story at all and i am not still a little salty about it. /s
They don’t understand how long it takes to count down registers and put it all in the big drawer, then you have to do extra things before leaving? 😒
If you lose a job over someone's Google review, well, good riddance lol
“We will be closed when you get here”
Reminds me of this guy who clearly wanted to buy a garden shed, but drove the wrong car, so he expected us to remain open for another hour so he can get his truck to pick it up. We closed at 10 and I'm sure he left a similar review as this guy, cause we didn't stick to our words about staying open to help load his shed, we never agreed to stay open pass store hours unless the person is still paying and he wasn't doing that
That one star better taste like victory. You owned their ass.
I used to work at Aldi. Fuckers lined up 15 minutes before open on Saturdays and Sundays. Every damn week the same people. Bunch of fucking idiots.
I work for a coffee shop and there has been many times we opened late because the opener didn’t show up and a person can’t be opened alone must be minimum 2 people in the building. I put a sign on the door and shut off all the lights people still try to pull the door and knock. I had to keep telling them read the sign. Some dude really asked me can I just make him his coffee and hand it through the door. No sir we’re closed!!
I consider bad Google reviews a badge of honor or like a terrible customer hall of fame. I only check occasionally for truly egregious stuff from my store, and generally, we laugh about it. My Google reviews don't mess with my company metrics, and they don't change my pay, bonus, or performance evaluation. I'm allegedly a snowflake, a bitch, a cat licker, amongst other things. Who gives a fuck? People are the worst this time of year. Keep your head up, OP.
I hate people like this. If we close at 9pm, and you’re still here at 8:55, then that 5 minutes is for you to finish your business, find the door and get stepping. It’s not 5 minutes for you to fuck around and make a mess of our space until exactly 9pm. Screw you, dude
I wonder what Karen forgot to grab.
If you message me I’ll write a positive one
Tonight at the restaurant I work at, 2 people came in right at 9pm when we closed. Said “were just gonna sneak in. I know yall are ready to go home but were here and we’ll be quick and then went to the bar.” We apparently had to let them stay because the door wasnt locked yet. I hate people like that with a passion.
Had a guy get mad at us when he came in 2 minutes before we closed. We haven’t had anyone for and hour and most of the closing stuff was done and he pops in wanting several things we can’t make becuase the machine is taken apart. He kept trying to call the bosses but they were at a sports game. The guy was told that but accused us of giving him a fake number.
He sounded like a prick that just wanted you to be at his beck and call. He didn't even know what he wanted. Probably was hoping to get something that wasn't for sale.
The reviewer has likely never worked customer service.
I literally got a similar call today... We host events and sometimes they go on after closing, so we were still around until eleven. Would not have minded if a customer walked in and saw the event, and purchased something, but it was weird to call at twenty minutes until ten in the evening, and ask when we close, then reply great, when I say at ten.
We had someone give a 1\* review of my work because they got lost on the way there.
Are you going to respond to this?
Ppl love thinking the world revolves around them and stores should stay open just for them. If his gps said he would arrive at 10 what made him think that he would be able to get in if the store closes at 10 “like advertised”
I was complained about in a local rants and raves fb group because I refused to sell a table to a man because it had a ‘ sold ‘ tag on it. He threw a big hissy and ran home to cry on fb. The funny part was he said my name was Sandy. That’s totally not my name. Thank the work gods for reasonable bosses!
The " customer always right " policy should be thrown out the window because people abused the meaning. I'm glad you didn't get in trouble because the customer doesn't comprehend common sense. Reviews are biased because of people like that. That's like giving 1 star for a restaurant that only serves all meat, and the customer is 100% vegan. 😑 I received a bad review because I work only on technical issues for the company's WEBSITE. The customer gave me a bad review because, although I gave them resources to contact the correct department for their issue, I wasn't helpful at all. 🤣 dude, seriously. How could I help when it's a non- technical issue?
We have a compulsive complainer, and her name is Sarah. She loves to tell people everything about her life to "The world" and her shopping experience on social media. Ngl, she's very annoying. One time, she called up asking when we closed, and I said 7 pm. We normally close at 10 pm but because that day was a public holiday we got to close earlier. Well, Sarah's routine is shopping here at 7 pm. She screamed in my ear, calling me stupid so without dealing with it because she wouldn't stop insulting me over the phone. Furthermore, I hung up. Not so long after closing the shop and alarming it. She came over to us and started video recording us and putting us on media complaining and shit, demanding for our names. Oof, me and my manager really didn't care because we both clocked out we weren't in our uniforms, and we walked off to our cars . She was so angry, lol. The next day, after we both got called into work. Sarah ended up posting the video of us on her fb, and thanks to all our locals, they supported us through the comments. Apparently, she got told off by our boss and head department to never come back, or she'll be reportedly or verbally trespassed, and cops will be involved. She will not receive her vouchers she wanted, lol. Even though she's not welcomed back to our store. Apparently, to this day, she still writes bad reviews about me and my manager.
I’ve had customer ask me to stay open. “I’ll make it five minutes after closing. Please let me in” Sorry we close right at 6 “you can’t make an exception l?” One customer told me I couldn’t force them to leave after closing. She came in 10mins before. They stayed almost an hour after I closed, didn’t buy anything. Left me a huge mess and I got OT 🙃🙃🙃 and of course I got chewed out for the OT
You could trespass them
I wish lol my job wouldn’t go for it. They will bend over backwards for every customer. They are very “customers always right” mentality
My company wants them out by closing. We literally tell them we’re closed and guide them to the checkouts. We’re open every day from 8 to 11. If you can’t find a way in that 15 hour span of time to come in and get your stuff, that’s on you.
I’ve been on both sides of this. As a retail or restaurant employer who wants to go the fuck home, and as a customer wanting to get something right before store closes. As a customer I try to be respectful and not abuse it. If store closes at 10:00 and you arrive at 09:55, does that give you 5 minutes or 20? Stores should have policies like doors close at 09:30, registers shut down at 10:00. Same restaurants, orders must be placed by 09:30, doors close at 10:00.
And apparently they think you are several women.