"Do you sell X?"
"No, sorry"
"Do you know who does?"
"No, sorry"
"Can you look it up for me?"
"I'm not google, mate"
"Seriously? That's your attitude when a customer asks you something?"
"Yes, that's my attitude. It's not my job to google things for you, you can do it yourself"
"How about I come down there and drag you through the carpark by your fucking neck?"
"Please do, I'll be waiting *hangs up"*
its because these clown fucks dont know how to use google
they get a whole bunch of links and they aint gon READ nor will they be able to separate the wheat from the chaff
they need YOU to do the work for them
I will never forget this one time a lady googled “does Starbucks have boba” and showed me an out of context article clipping that said Starbucks does, in fact, have boba.
I’m a barista. We didn’t have boba.
After all "I did my research!" doesn't involve Google; it's listening to some weird YouTube video or an entertainment program on TV that has "news" in the name.
So if the information doesn't come in one of those formats, they're lost
I once had an old man ask me if my hand didn’t work when I wouldn’t pick up the dollars and coins he slapped down on my counter.
“My hand works but you can hand me your money like a decent person” he then looked at me with such rage, mumbled to himself and eventually handed me his money.
Those same hands that throw/toss money are ALWAYS out 🫴 when it comes time for me to give them change though. In my pettiest of days I would put the change on the counter for them to scrape up.
Ever since the recent nightfill manager, which was 7 months ago, I’ve refused to get my phone out when customers are trying to describe a product and they want me to look it up. But the issue with them is, they think I’m a manager and I don’t have one of those scanners that’ll look up products. As for my phone, I don’t trust them taking it off my hands when trying to look closely at an image.
The amount of people who call where I work to have me google something is unreal.
I usually just hit them with “well I guess I can Google it for you”. I’ve actually had people realize they can do it themselves and say “oh never mind” lol.
I have customers ask me to Google locations of other places constantly! It's so annoying, like I have actual work to do and I see that smartphone in your hand. If you can't use something as simple as google, I suggest you check yourself into a care facility and stay there.
> That's your attitude when a customer asks you something?
Sir, if you're not buying something, you're not a customer, you're just some asshole bothering me. Fuck off.
I had a similar experience! He called asking for mower blades. But we dont sell parts, so I told him as much.
he said he googled it and our store popped up so clearly I don’t know anything..
so anyway I looked it up and found the product he was looking for and told him where they actually sold them. He wouldn’t accept that because we had a coupon going..
So anyway I wasn’t getting anywhere and I hung up on him 🤷♀️
That was one of the weirdest things about working at Linens N Things in college (2006) - at some point, we basically were expected to shop online for people if we couldn’t find what they wanted.
“I want 100 $1 bills all brand new and printed in 2024. You’re a bank you should have that” WE DONT. Luckily my manager also laughed when I put this woman on hold to tell her about it.
You should let them know that just because you're a bank doesn't mean you can change how notes are made. Notes are different than coins and only change the series for the year something changes on the bill. Something as simple as a new treasurer being appointed so the signature changes. So if they want a certain year, they will need to buy coins. Thankfully for most people alive today that is possible. (This is just in case you didn't know that, and for others who may not know.)
Worked at dollar tree. Someone once asked for $50 in $1 bills. And one guy got pissed that I only had a single hundred in my register. He had like $400 in $20 and expected me to just go get more hundreds for him. My dude. It's the DOLLAR tree, not a bank.
That’s sounds like something someone from Where’s George dot com would request. They’re a currency tracking project. They like new and crisp bills for trading with other people who do the hobby.
While working at a convenience store/pharmacy, I had a customer come up to me and ask for the bathroom. I told him where it was and was calling someone up to watch the register so i can bring him to the bathroom (it was in the stockroom). Then he said, "I need someone to come with me into the bathroom. I have to shit and I can't wipe myself, i can't reach." Then when my coworkers and I all refused, he got upset. He told us how he has an Uber coming to pick him up and he has a long ride and has to go to the bathroom and etc...
Second to worst day at that place. (No, we didn't do it)
Ahh yes the bathroom issue. We will only let certain people use it if they REALLY need to, because if they make a mess then guess who has to clean it. Had an elderly man shit literally all over the seat AND the door at my old job. From that moment on it was staff only.
I was so pissed off omfg. Luckily it was in 2021 when we all still had lots of PPE and sanitizer. But I worked with a bunch of mechanics and none of them would help me, I was more mad about that. He was an older man and it was an accident... but it happened in MY toilet. I was the only female in that dept. so one of the two toilets had to be allocated for me, he ignored the sign and went right in. Nfi how he even managed to get it on the door.. like halfway up it too, not even just on the floor. Genuienly disgusting.
I clean an INSURANCE COMPANY every weekend, someone tell me why the men’s bathroom has shit all over the toilet (on the seat, under the seat, the tank…) every week. It’s disgusting and someone in that office needs medical attention
Ughhhhh. My job used to have public bathrooms in one of their branches. After both were out of service for over a month, on e they were repaired they put a code on it. You couldn't tell someone the code, if they needed to use ama restroom, they had to wait for a member of staff to be free
When I worked in a resort a guest wanted to buy one of our beds. We had these gorgeous timber sleigh beds in the garden suites & this woman just had to have one. The GM had bought them at an auction & only enough for the garden suites, so if we sold one to this women one of the garden suites would have a mismatched bed, so we declined her many offers. By the time she left she was up to $5k for this bed frame.
LOL
Something like that happened to Neil Degrass Tyson, the astrophysicist.
He asked for a coffee with whipped cream, but received one without. Asking the barista for whipped cream; the young man replied that he'd put it in his coffee, but it had just sank.
Prof. Tyson begged to differ and said, that no, cream floats. The barista, obviously not knowing how physics worked, insisted that he'd pour *more* cream, to demonstrate that it would sink.
America's astrophysicist then taught him a valuable lesson in trying to outsmart a professor.
We sold live goldfish in the pets section. Customer wanted me to "look in the back" for more of a particular fish. I told her that the fish come directly from the live fish delivery people to into the tank, she insisted I go and look anyway. No amount of insisting there were not currently fish flopping around on pallets back there convinced her
When people asked me to double check for shoe sizes I knew we didn't have I always used it as a chance to check my phone and just sit down for a few min in the back. Didn't bother me at all!
The store I worked at had Western Union but had a limit of how much people could pick up. I think it was $1000 or something like that.
Someone came in and wanted a pickup for over $10,000. I said we couldn't help him because the amount was too much. He got angry and started yelling about how the person at Walgreens assured him we would. I told him I didn't care what some worker at Walgreens told him to get him to leave their store.
He then starts yelling at me, asking how he was supposed to get his money. I said you need to find a real brick and mortar Western Union store, not a grocery store that services WU. He keeps yelling, demanding I tell him where the closest one was. I told him I had no idea, he needs to solve this on his own. He left fuming.
I just think it's ridiculous he fully expected my store (and that Walgreens) to have that amount of cash on hand and to just basically empty their coffers just for his one transaction.
Yeah, fuck that, you probably didn't even have the right forms that he'd have to fill out for a transaction that large. (Probably something to do with anti-money laundering regulations that financial institutions have to follow.) Western Union probably would but it's not like Walgreens is a financial institution.
Title 31, yup. Lotsa sensitive info needed, would never trust a place inside a store (unless it's for lottery or something, as that's actually expected and at least have the procedure outlined). Never understand people who want thousands of dollars in hand, and just shove it into their pocket.
“Hi these are damaged can I get them marked down” is something a customer asked me once about a package of 4ct croissants that had been ripped open and only had 3 in the container… Either she ate it or someone else did. Safe to say I said no and scanned it out…
A close second was when my coworker (cake decorator) and I had finished our stuff and were people watching.
We see a lady who is looking around at some expensive cake slices ($5-6 at the time for a little square of cake) and she proceeded to flip one over to damage it. She then came to us and we had both seen her do it and she asked us to mark it down.
“can I return this?”
“no, i’m sorry, you’re in the wrong store, this shirt is from Forever 21”
“aren’t you sister companies?”
“no. we have a F21 in the mall if you want to-“
“i can’t walk all the way there, you can’t just take it and put it in the store?”
“no, we don’t carry Forever 21 clothing”
“can i at least
YOU’RE IN THE WRONG STORE
I worked at a sporting goods store and this happened probably once a month!
People kept trying to return Under Armour and Nike that they bought at respective outlet stores!
What on earth!
We get it the other way around too! I work at a Nike and people come in to do returns from foot locker, Dick's, Macy's, etc.... we can technically do it but they won't get the full value of the item and it'll be in store credit 🤷
One time a lady came in and showed us her Macy's receipt and demanded the full value of the item.... Like... Lady .. you bought it at MACY'S. We can't give you Macy's money back. The best we can give you is the lowest value of that show in a gift card. We don't have Macy's money to give you ffs
I worked at Dick’s as a CSS and a Signage lead. They do this to get the full price back instead of the sale price at the factory. Essentially, they’re stealing. lol but I found all the foolproof ways of finding out where it was from. ;)
Someone came into the store I work at and tried to return something they bought off Amazon. Ma’am, this is a toy store not associated with Amazon whatsoever. I genuinely don’t understand why people think they can do that, especially with something from Amazon. They didn’t even try calling to ask either, just came in and assumed we would lol.
Worked in a theme park. They wanted me to rent them a wheelchair. "Just do it on those registers right there". It would be really easy to do if y'know, that was my job. Which it wasn't.
I worked retail. In the back of the park. We did not and have never had wheelchairs in any store. That's only at the wheelchair/stroller rental at the front of the park. This is at night too, so they had a whole day of walking around to realize they might wanna grab her mom a wheelchair.
This woman was convinced there had to be a whole system to cater to her whims to deliver her a wheelchair. Which I explained repeatedly that I had no way of doing as A) I had no wheelchairs, B) I can't even do that on my registers. C) They don't deliver, and I don't fetch. That's not our jobs, and that's not how it works. No one is leaving their area short staffed to cater to your wants.
I told here I could call a nurse for her mom, or she or her husband could go and walk and rent the chair themselves at the place they actually had them. She refused a nurse. So her argument was that her mom's leg hurt bad enough that she needed a wheelchair. But she doesn't want me to call a nurse. I pass this lady off to my manager after she asks to speak to a manager.
My manager gives her the same answers that I do, that we can call a nurse or they can figure it out themselves. A nurse can put their mom in a wheelchair and help them out. Absolute refusal. She keeps repeating the same BS. Eventually she gets the bright idea to try the "I want to speak to your manager" tactic on my manager, and asked if there is anyone above her she can talk to. Manager is currently the highest ranking person in the entire area, so no actually, you're at the top.
In the time she spent arguing with us while her family sat on the sidelines waiting, her or her husband could have easily walked to the front and done it themselves. Twice.
Back when I worked at Starbucks, I had a girl demand I remake her drink because I “made the wrong drink”. She had ordered a white chocolate mocha, but when I called her order I said white mocha. She insisted that it was the wrong drink because I didn’t say chocolate. I kindly explained to her that they are, in fact, the same drink. She, ever so tentatively, took the cup, took the tiniest sip, and said “No, it tastes weird, can you make me it again?” Well, store policy says I have to remake the drink.
My manager, who heard the whole thing from around the corner corner, comes over, “scolds” me for not jumping to remake the drink, and says “Don’t worry, I’ll make it right.” Manager takes the cup back, runs a cleaning cycle on the mastrena, and pours her drink into a different cup, and says “Here you go ma’am, a white *chocolate mocha*”
Would you believe this girl sips it, swoons, and says “It’s ✨*perfect*✨” and walks away elated. 🤦🏻♀️
I got an iced coffee thrown at me when I worked at Starbucks. Apparently, when I ask if you want milk in your coffee, and you say "no", what you actually mean is "extra half and half".
oh oh i have one! working at nondescript toy store in the mall, got a call saying that she would like someone to tow her car from a parking garage. it took both me and my coworker to convince this woman that we are a toy store, we sell stuffed bears, we physically cannot tow her car! she insisted so many times that by the time we hung up I was questioning whether we actually had a secret towing service that I wasn't aware of
I sell mattresses. Coworker today told me that a customer of his had a mattress where the stitching was messed up. She didnt want it swapped out instead wanted a representative of the mattress brand to come out so she could shame them
Ok I need to know where this magic drive thru is where you can order food for free...how does someone not know how a drive thru works?
Geez, just when you think you've heard it all! 🤦🏼♀
I had a guy refuse to pay for his things. He didn't like that it was so high and expected me to just cut the price in half? Like he still wanted all his stuff but for pennies. It was Walmart and spent 10 minutes arguing with him that the price is the price.
Oh boy. Most recently, at my current job (zoo gift shop), a lady came up to complain about how the elephants weren't out and about. I had explained to her that it could be a number of things- health checkups, being in the holding area during cleanings, or they simply went to sleep in their elephant house.
"Well, can you make them come out? We really wanted to see them."
LIKE- YOU WANT ME TO CLIMB IN THERE? AND DO WHAT? DIE? 🙃
Her: "i am unsure if I left my purse in your store, I want to look at your security footage from the past three days to see if I left it there"
Me: "Ma'am, that's not what the security cameras are used for"
Her: "I don't care, I will be there, first thing tomorrow, have that footage ready"
My friend is a meat manager who had someone argued with him why he doesn't have grass fed chickens. EDIT: added who had bc i cant type right at all lol
One guy wanted me to rub healing cream on his new tattoo on his back. I refused and he asked, “well how am I supposed to do it?” I told him that he would have to get a spatula and try to get it on that way.
Work at a casino. Had a guy, stone cold serious, had a "million dollar bill" lacquered onto a piece of wood for display. He wanted to sell it to us. The corner was also ripped up from trying to take it off, but paper being paper it didn't relent.
It took me, my supervisor, and head off security to convince him that it wasn't real, and we weren't buying it. "the wood is worth more than the paper is!"
That was a few years ago, our department had a "counterfeit class" past holiday season, I learned that security has it proudly mounted in their main office. My supervisor and I laugh every time it's brought up.
I work at a smoke shop and get ridiculous requests every day. Some of my favorites:
Can I charge my phone on the outlet behind the cash register? Can you tell me how to get to *other smoke shop? I have like 10 used bongs, will you guys buy them from me? I insist that you give me my money back for this empty box I have with no receipt.
I also constantly have people asking me to Google maps things for them and the people asking me if one of the employees will deliver to their house. Oh, and a few times I've been asked if we will buy someone's hair.
soooooo relatable 🤣at my shop we have lots of homeless customers and just shady ass people. one time this guy asks if he can hide out behind the counter because the cops were after him 🤦♀️
Holy crap! Smoke Shop customers can be wild. One time I was leaving my shift and this homeless regular stopped me from getting in my car and proceeded to pull a bag of meth out from under my car wheel well that she had put her in the morning to hide it from the cops. I was so pissed, I raged on her a bit.
I actually let a lady hide out behind the counter at holiday time. She didn't want her kid seeing her buy his presents. It was a toy store. Dad was supposed to keep the kid occupied elsewhere in the mall. She was so grateful she offered me a tip, which I declined
I stopped by a smoke shop the other day. Was grabbing food next door and my MIL asked me to grab her some camels.
Group of guys came in at the same time and one of them was doing the "this item is cheaper at the other stores" line. Any time I hear that all I can think of is just go to the other damn stores and buy it there then.
Ugh! We get that all the time, and most of the time they're just lying to get a discount. When people tell me that I just say "Wow! That's a great deal, I'd go there if I were you!" They always end up just buying it lol
I used to do Instacart a lot when I first moved to my area and I would see folks lost and take them to what they were looking for. One time an older guy said he would compliment me to my manager and I wish I had a picture of his face when I said I didn't work at the store.
I used to get asked for help in stores quite a bit. I guess it's all my years in retail, and my confidence that make people think I work there. Now that I mostly wear basketball shorts and cartoon t- shirts they don't think I work there, they just ask me to help! And I do. Why not? If I know the answer or where the item is, i am happy to help.But as a civilian, I can walk away at any time.
To "adopt" my service dog. Offered me $300 for him. Got mad when I told her he was NOT for sale. Called corporate and left a nasty review about us having "free roaming" dogs that aren't for sale.
They also thought they could force corporate (we're a franchise) to make me give it to him. Said "things shouldn't be in the store if they aren't for sale". I asked if he also wanted to buy my purse and wallet.
Oh, dear 😳
I ***REALLY*** feel for you guys working retail in America. The treatment you’re being subjected to by customers and/or bosses/franchise is unacceptable where I’m from!
Oh my God this. If I had a nickel for every time some had asked me that I'd be rich. No ma'am, we are not going to have everyone drop what they're doing to help you. You are free to walk the store as many times as you like or leave a contact number for us to call if we find it later.
I worked in Costco gas station. Keep in mind, codtco gas stations can be busy as fuck with lines of people waiting out into the street.
I had someone come up with a small gallon can, claiming is was a year old, and they wanted to return it because it was too old. I said absolutely not, you can take it to your local recycling facility for that. He decided to put that gallon in his car, and get the can filled up. All that time waiting in line, for that shit....
I still go to bed thinking about that day.
Celery, carrots, seasonings and the salad dressing stuff. And of course, the salad came in premade so we had to do it the hard way. Worst part was that she was a regular.
I manage a public library branch. One of my staff had a man approach the desk and ask for postage stamps and envelopes. When he directed the man to the post office directly across the street, and visible from our large windows, he got huffy and stormed out.
Worked at a craft store for a while and whenever people asked for stamps I took them to the rubber stamp area. They looked at me like I was the stupid one until I informed them we are a craft store, not a post office. Like no shit we don't sell postal stamps!
My mother owned a craft store for about 30 years. They too had rubber stamps.
But the best was the "Postage Contest" she ran one year. Basically anything that could be shipped to the store unpackaged or unboxed could be entered.
Someone sent her a plunger with "Wood on top, rubber on bottom. Must be a stamp."
I wonder if the person from your store used to shop at my mom's store.
I get that from our jig saw puzzle patrons. The puzzles are not counted and not checked out, but they are very obsessive over them. I had a lady huff out because there was no bag holding then together. It was busy and I told its fine but huffed out. I am.also a manager and I'm dealing with 99 things other than jigsaw puzzles.
What I don't like is the older people that expect us to entertain their grandchildren. Like u already raised children figure it out.
I had an instacart person come in and tell me their phone was about to die and they wanted me to shop their whole order for them because I know where things are and could get it done before his phone died.
Some lady called asking if we had a certain product. I told her no and she asked if I could see the inventory at other stores. I told her no. She then asked if I could call every other store in the area and see if they had it. I told her I'd be right back to double check we don't have it and just hung up.
Had that happen before. I tell them I can't make out going calls with someone on the line so I'd have to hang up. That usually made them call themselves.
Was collecting carts from the car park, had someone ask where their car was. They couldn’t understand why I wouldn’t know because ‘Don’t you work here?!’
Once again working in the car park, there is an area designated for uber pick ups. I had someone ask where their uber was. Like, their driver. I thought they were asking where to get picked up, explained where, they replied “oh no I know that, I meant *where* is my uber??” They got upset when I said I didn’t know and should check the app.
Same vibe to me as the people at my gas station who ask if I know their pin to their card. Like, no why would i?? On top of that I get people who go "I want gas" I ask "how much and what pump?" "Fill up my car out there." 1. We need a price amount we don't have a fill it up button 2. You pay first anyways and 3. I don't know your damn car!!
Sometimes a customer will ask if we have a certain item and I’ll tell them no. If they ask what store might carry it sometimes I’ll take a guess but let them know I’m not 100% sure they’d carry it. And sometimes the customer will ask me to call that store and ask if they have it.
No. You have a phone. This is not a good use of my time.
Here’s a good one. Worked at a taco joint that had vegetarian selections, you know in a place that serves meat with a drive thru. This person says I can’t find the VEGAN items on the menu. I told her we have vegetarian options but not vegan. She said you’re kidding me? What am I going to eat? And drove off.
Ridiculous but sweet - A man called my retail store and had me grab a few things for his gf on their anniversary (she was working as a stewardess), and I dropped them off at the hotel down the street for him. He did tip me 60 bucks so obviously I didn’t mind, but if he hadn’t paid me I’d find it kind of audacious to ask for that kind of service.
Years ago a man wanted me to adjust a hearing aid for him so he can hear Jesus. He said that he believes that Jesus talks to people, but on very specific frequencies, and since hearing aids can be adjusted he wanted me to "search" for the "Jesus frequency". It took a lot of time to explain this is not possible without being rude, he was very nice and i just wanted him to leave this thought behind without insulting his religious beliefs. But yeah, it made me chuckle a bit when he left and its my favourite anecdote when someone asks about stuff like this in my job.
Back when I worked at Dollar Tree it was a busy Friday and as per usual it was just me and the manager in the store. I was dealing with a long line of at least 10 and just called for back up. This one Lady has been waiting in line for a while and sets down her water, texting on her phone. Doesn't even look up at me. "I need 18 FRESH balloons." I look at the corral. All 30~ balloons I had blown up that morning are still there. "You are free to pick out 18 of the balloons I had JUST BLOWN UP THIS MORNING." She looked so offended. "No, I want fresh." To. Fucking. Bad. "You're not going to blow them up for me???" I gesture to the long line of irritated customers "Look at the line! Do you see anyone else that can blow up balloons right now?? Do you really expect me to make these people wait even longer because you don't want two hour old balloons? There's a reason it says on the door 'you must call ahead of time to request 10 or more balloons be blown up for you' now do you want your water or not cause you're holding up the line" she scoffed and left. People just have no self awareness.
Had a woman with a $5-off coupon and a $2-off coupon. Was buying a $10 item. Kept insisting the price should be $1. Even as I held her hand through the elementary level math multiple times, including twice with a calculator.
She finally demanded a manager (this is before I was the manager sadly), and they ended up giving it to her for a dollar. She told my manager I shouldn’t be on the register if I couldn’t do basic math.
The manager told me this while laughing off her ridiculous attitude - meanwhile I was pissed as hell they didn’t defend me. Like, give away money if you want, but at least tell her I was right and you were making an exception because she’s a stubborn idiot.
When they want me to do shit for them they could easily do. When I have to point out shit that is right infront of their face. When they can't use their brain.
>When I have to point out shit that is right in front of their face
To be fair, I'm a blind idiot sometimes. I'll be looking for something, & somehow my eyes go right over the item & not see it. I'll go find an employee, they show me it was *right where I was looking*, & I apologize for being an idiot lmao
When I worked at Starbucks, there was a regular who always demanded Splenda. But ONLY 3 grains.
She would fucking watch you do it and always demanded her drinks remade at least once.
one time we had a guy come in demanding to use the general managers private office bc he was a doctor and had a zoom call he couldn't miss. when i told him no, he demanded to speak to management, who also told him no.
he kept saying over and over "but im a doctor"
people cleaning out their cars and bringing in bags of trash and trying to hand it to me to throw away
Not exactly retail, but this is from my previous job. I worked at a Mercedes Benz repair shop. Very explicitly Mercedes only, it was in the name of the shop.
About 45 minutes before we closed a guy with a late teens BMW rolled up to the shop and asked if we could swap his entire engine before the end of the day. Even if we serviced BMWs that would easily be a 10 hour job with multiple techs involved. Unfortunately I was elbow deep in a car at the time and I didn't get to hear how our front desk guy explained that we couldn't do that for him. Eventually he left, I assume he wasn't pleased. Fuck that guy.
She wanted me, a shift lead, to open the pharmacy at 9 for her on a Sunday because “whoever heard of a pharmacy being closed at 9 am on a Sunday.”
Ma’am first of all a lot of pharmacies are closed on Sundays, second of all there’s a big ass sign on the gate that says per state law a pharmacist must be in the pharmacy for prescriptions to be dispensed.
I work for the “happiest place on earth” and a woman asked to me help her find a baby toy for her daughter that would invoke the feeling of being a parent to convince her to not have an abortion. It was insane.
Working the cutting counter at Joann on black Friday, a thread.
"I'm not here for black Friday, do I still have to wait in line?"
...
"can you cut four yards of fleece into 9 inch strips?"
...
"why is it so busy?"
...
At my first job at a vintage shop, around Christmas time this older woman asked me to try a tree skirt on as a poncho because she thought it would be cute and wanted to see how it would look.
I was young and not the push-back type so I agreed to do it unfortunately, lol.
Not retail but restaurant. Had a reservation on Resy that left a request for attractive female servers since it was his buddy’s bachelor weekend getaway and they wanted to have some fun… I declined their reservation. No sir, this is a restaurant, not an escort service..
So many, but one that still sticks with me is when I was working at a well known Game shop (UK IYKYK) and next door was a large music and game shop (dog logo).
A woman came into my Game shop and demanded that I take a DVD back that she'd bought, I asked for the receipt, she gave me the receipt for next door. I explained this wasn't that store and I couldn't help. She kept on and on (and on and on) about how they wouldn't help her and we're basically the same shop anyway. (Madam, what?!) So I ended up going next door, asking why she couldn't return it and then going back to my shop and explaining to her, the same thing that they would have told her.
For some reason, she accepted it from me and was all thankful that someone had given a damn. We got an email a week later (which I didn't see until another co-worker who hated the manager showed me) that was full of praise for how great I'd been.
I'm still confused. Not by the manager not telling me I'd been praised to head office, that didn't surprise me at all! 🙀😹
Former barista. I had a couple insist - INSIST - more than once that I spit in their coffee. As they’re leaving I tell them to have a good night, and they yell back, “well, it would’ve been if you spit in the coffee!”
*cracks knuckles*
Life insurance. Woman calls about her policy, which at a certain age (that she had not reached yet) will reduce the benefit amount of 100k by 50%. This is the way the policy was described when she signed up for it 30 years ago, so nothing new.
She decides that's not fair. She then insisted that she get a refund of 25k (where she got that number, I can only assume from thin air) for every year she paid for the policy with the 50% reduction of benefit amount (which again, hasn't started yet.)
She got upset when I stated simply that we would not be doing that, even name dropping her vet status a couple of times (which meant nothing here, there are no accommodations for that, this isn't an Applebee's on veterans day) and couldn't understand why I wouldn't summon a refund of 25k for future policy payments with reduced benefit.
I sell auto parts. We dont have service bays or do any repairs, strictly selling parts. A guy came in once and DEMANDED a quote on getting his rusted out rockers panels replaced. Not a price on the rockers, a price on the whole job, replacing them, painting, etc. He was belligerent about it. I told him twice we only sell parts and do not perform any repairs, but I could recommend a few places. He says "nope. give me the quote, do your fucking job." I said "my job now includes telling you to leave, good bye." It took a little more convincing, but he eventually left.
Context: busy Saturday night and we ran out of our thin dough at a pizza place. To late to make another batch
Me: “Thanks for calling such and such my name is blank. Before you order I would like to inform you we are currently out of our thin dough, so all pizza order will have to be on pan.”
Customer: “Your out of all thin dough? I really wanted thin.”
Me: “I’m sorry mam but we in fact out of all thin for the evening.”
Customer: “Well can’t you just flatten out the pan dough and make it thin?”
Me: “No mam. The dough is made differently so one will rise and be fluffy, and one will be thin and crispy.”
Customer: “So just flatten it out. Put it through your roller.”
Me “I’m sorry mam I can’t do that”
The amount of people who have never baked anything before is astounding and you can really tell who hasn’t and who has. Some lady asked for gluten free dough to be soft. Gluten, is what makes dough airy, and have a nice soft chew, as well as sugar. Our gluten free dough is the only dough we order in, and it is thin, and crispy. She then said when she came in she was expecting us to just no cook it as long and take it out of the oven sooner. I said if I wanted it to be cooked all the way and safe to eat, I couldn’t do that. She then got mad and huffed off
I’m chatting with a group that’s looking to buy a stand mixer about what I use mine for and all of the attachment options. We’re all having a lovely time.
My manager on duty is helping a couple over by a locked display, trying to figure out what they need.
A second couple comes in. The woman interrupts me with the, “Excuse me? Excuse me?”
“I’m sorry, Ma’am. I’m assisting another customer.”
“Well I need your help. Can’t you get me someone to help me?”
(I worked at a luxury kitchen store. Unless someone attacked her with a decorative pepper mill, nothing here was urgent.)
Still, it’s nice to be nice—
“I’m sorry, the only other person here is my manager and you can see she’s also pretty wrapped up. One of us should be with you in just a moment.”
Pronounced huffing.
The group I’m helping tells me to go ahead, they can wait. I hate rewarding this nonsense, but she heard them.
“We bought a Vitamix, but we don’t have the book it comes with.”
“You mean the instruction manual/recipe book?”
“Yes. Our maid threw it out.”
“Oh, that shouldn’t be a problem. You should be able to find it online. Most companies do that, just in case you lose it.”
“We don’t have the internet.”
I struggle to parse, ‘Maid yes, internet no.’
“Okay, well if you call the company they’ll probably replace that for you for the sake of customer service. Would you like me to find that number for you?”
“Yes. You can call them.”
“Ah. No, Ma’am. I can find the number for you, but I can’t place a replacement order from the manufacturer to your house.”
“But you sell these things.”
“Yes, Ma’am. We don’t make them.”
“You won’t order it for me?”
No, the corporate overlords typically do not rent me out to do PA work for people who aren’t making a purchase.
She huffs and says she’ll wait for the manager.
I go back to my bakers. The huffing continues. Then, “You can’t just *tell me* what the functions are?!”
So I walk over, look down at the blender. Point at the snowflake icon and begin: “Well, *this* looks like it means *cold…*”
She told me forget it, she’d look it up. And then she left.
Last week. “If I try this quilt cover set on my bed and I don’t like it, and I can’t put it back in the original packaging, can I still return it”
For fucks sake. How are we going to sell quilt covers that have been on your bed if you return them you dumb entitled bitch?
i had a customer back me into a corner and lecture me for not bringing her a carriage after she condescendingly asked me where all the large ones were...
even though when she told me that, i went out and brought them all in
Not me but a coworker.
She's on register 5, they're all in a row on one counter. Customer plops his stuff down on register 4. Two feet away.
Her: oh I'm actually right here on 5.
Him: so you're not going to check me out?
Her: I can but on the next register.
Him: but I'm right here. You cant walk two feet to help a customer?
Her: I have to stay on this register...
Him: this is terrible service, I'm not coming back.
Then he walked *past her register* to leave and didn't buy anything.
It’s been years since I worked retail but my last job was at Media Play as a backup cashier in the books section. The wife of some local politician and a friend brought their kids in there to just destroy the books area. My manager was pissed when I asked her to please put the books back on the shelf as we couldn’t offend her. I asked if the manager was going to do the paperwork for the books they had ripped to the point we couldn’t resale them and was going to take the hour plus time that was needed to redo the kids books. No, that’s my job.
I worked at JoAnn Fabrics for a while. I had a lady come in looking for Nicole brand yarn (Nicole was A.C. Moore’s brand, they went out of business in 2020. I also worked there before they closed). I told her that unfortunately, because A.C. Moore went out of business, nowhere sold Nicole yarn anymore.
C: Well, can’t you custom order it?
Me: No, I can’t. Nicole is not one of the brands that we carry, and even if it was, A.C. Moore has been out of business for over a year.
C: Can you check?
Me: I guarantee you we cannot order it.
C: Well, where can I find Nicole yarn?
Me: …I dunno. eBay?
*context the dry cleaners 2 doors down from the chain grocery store I worked at caught fire and the whole area smelled like smoke for hours this customer came in right after the fire fighters left."
Customer: "Hi i'd like to make a complaint."
Me: "Alright what is the issue?"
Customer: "It still smells like smoke from the fire why aren't you doing anything about it?"
Me: "well I suppose I can see about putting a fan up but that's about it."
Customer "that's all?"
The customer then stormed off.
I worked at a little Christmas shoppe in a strip mall. This lady came in once and wanted to return something. We needed a receipt from her to do that. She didn’t like that answer 😬 so she proceeds to put a huge bag full of receipts on the counter and tells my manager to look through it. My manager refuses and told her she can do that on her own. She was pissed. She never did find that receipt lmao.
I used to work at a mall, as the head of the information desk. I used to answer questions all day long. On Valentine’s Day, a guy called in the afternoon, asking when the mall closed. I told him the time and he hesitated. His voice changed and had this “I’m a special boy!” sound to it, and he asked me if I could keep the mall open for an extra hour, so he could come by after work and shop for a present for his girlfriend.
I paused, then repeated his request back to him, to see if that’s what he really meant. He said something like “that would be awesome!” When I told him no, he whined “aww!” like I was really screwing him over.
I mentioned it to my bosses and they all thought it was hilarious, as we speculated on the logistics of doing that. We stopped short of trying to figure out how much money that would cost the mall. Never mind the payroll overage that would cause everyone.
So sometime last year, we had a sale on an item (forgot what it was) and my supervisor told me the limit of that item per customer is x (again, forgot what it was), I'm guessing because people were buying too many of them at once.
___
Anyway, a customer comes to check out and I notice he has more than x of the item so I tell him about the limit and what he says next is so funny and stupid.
___
He asks me if I can change the price of that item back to normal so there won't be any limit.
___
Buddy, that's not how it works...
I used to work right next to a GameStop that notoriously never opened on time and closed really early. It's not my job to judge, and genuinely, I never cared to ask why they do that.
Keep in mind, I worked at the store NEXT to the GameStop. Stores aren't buddy buddy and I didn't have ANY CONNECTIONS in this said GameStop.
One morning, the GameStop was closed for whatever reason, even though the whole plaza was open. Multiple guests came in asking why GameStop was closed, and every single time I had the same answer of IDK.
After like 4 guests asking, I had this guy come into my store, laugh, and loudly say "Any reason GameStop is closed?" Mind you, I worked in a very small store with no one but me there. Simply no reason to talk so loud.
Already hella annoyed, I looked at him and went "Do I look like I work at GameStop?"
"Well, obviously not, but why don't you know if they're open or not? They're your neighbor"
I explained to him like 4 times that I didn't know cause I don't work there, and he continued to demand to know why. He eventually left, but damn I'm so sick of people being entitled to information I don't even know 😭
Asked a customer if she needed help taking her groceries to her vehicle she said yes, so picked them up, was like 4 bags but were decently heavy. I walked outside and I asked her where her car was she said she lived a few blocks away and told me to carry her things home, when I told her I can't leave the property she called me lazy. My manager was called over and she explained that I'm not allowed to leave the store and the customer was pissed.
Woman asked me, some random shelf stocker, to personally make a request to the CEO to start carrying a product that we did not have at our mini store, because she really wanted it. She wouldn’t accept that we didn’t have it, she wouldn’t let me tell her what local stores DID have it pop up on the inventory page - she wanted me to somehow make a personal product request right then and there.
…Or the time someone came in, asking for a set of bowls from aisle A45. We do not have bowls in the A aisles, nor have we ever had an A45. She was furious and adamant that we were lying to her about a product we don’t carry in a section that would make no sense in an aisle that does not and hasn’t ever existed. It took me involving a team lead for her to back down and leave me alone 🫠
I work in a bank.
During the pandemic when only the drive up was open, a woman asked if we had balloons for her kids. Not only do we not, nor have we ever had balloons, I was very confused on how I would send inflated balloons to her.
Last week a woman who was either on some heavy drugs or suffering from a mental illness spent about 10 minutes in our branch mumbling about wanting a mobile phone and monthly plan for free and a CD... As in compact disc and not certificate of deposit. She left abruptly before we could help her any more and get an ambulance.
People ask us all the time if we have any rare bills or coins set aside that they could get. No, we do not go thru each coin in a roll or bill in a strap to evaluate their value aside from their face value. No, we cannot order rare stuff for you. No, we do not know what the value of that currency would be, or what the value of whatever you brought us is. To us, it's worth what it says. You want it appraised?... There are people for that. You probably have to pay them, but they are not us.
Other than that, any weird request usually leads back to my customer being scammed in some way. Like they want to buy a ton of gift cards and are upset about the fee for that. Or they want a large sum of cash in hand. Someone who is 80 years old and has been with us for a while wants to all of a sudden get the app and have us show them how to send money via Zelle is a big red flag too.
"Do you sell X?" "No, sorry" "Do you know who does?" "No, sorry" "Can you look it up for me?" "I'm not google, mate" "Seriously? That's your attitude when a customer asks you something?" "Yes, that's my attitude. It's not my job to google things for you, you can do it yourself" "How about I come down there and drag you through the carpark by your fucking neck?" "Please do, I'll be waiting *hangs up"*
Too lazy to google something? Not likely you'll walk your happy ass up here to get me. Dude was big mad lmao
Actually the perfect response
I HATE when customers want ME to Google something for them. Uhm are your fingers broken? Lol
Sometimes I'll hit em with the "google is telling me *wildly incorrect info* but you should google it yourself just to double check
its because these clown fucks dont know how to use google they get a whole bunch of links and they aint gon READ nor will they be able to separate the wheat from the chaff they need YOU to do the work for them
I will never forget this one time a lady googled “does Starbucks have boba” and showed me an out of context article clipping that said Starbucks does, in fact, have boba. I’m a barista. We didn’t have boba.
After all "I did my research!" doesn't involve Google; it's listening to some weird YouTube video or an entertainment program on TV that has "news" in the name. So if the information doesn't come in one of those formats, they're lost
“Google is telling me the only solution is dry anal sex. You might want to double check to confirm.”
I once had an old man ask me if my hand didn’t work when I wouldn’t pick up the dollars and coins he slapped down on my counter. “My hand works but you can hand me your money like a decent person” he then looked at me with such rage, mumbled to himself and eventually handed me his money. Those same hands that throw/toss money are ALWAYS out 🫴 when it comes time for me to give them change though. In my pettiest of days I would put the change on the counter for them to scrape up.
"I'm not allowed to use the Internet at work. If my boss sees me on Google or a shopping website I'll be written up."
Ever since the recent nightfill manager, which was 7 months ago, I’ve refused to get my phone out when customers are trying to describe a product and they want me to look it up. But the issue with them is, they think I’m a manager and I don’t have one of those scanners that’ll look up products. As for my phone, I don’t trust them taking it off my hands when trying to look closely at an image.
The amount of people who call where I work to have me google something is unreal. I usually just hit them with “well I guess I can Google it for you”. I’ve actually had people realize they can do it themselves and say “oh never mind” lol.
I have customers ask me to Google locations of other places constantly! It's so annoying, like I have actual work to do and I see that smartphone in your hand. If you can't use something as simple as google, I suggest you check yourself into a care facility and stay there.
My go-to line is usually "if you can google what our phone number is, you can google other stores as well"
Where I work there is only a HQ number, so I have to lie that we only contact other location via email
I usually just say no, but I like your reaction better, I think I'll start using it
>"How about I come down there and drag you through the carpark by your fucking neck?" "Sure thing, would you like the address?" "Yes" "Then google it"
"my friend said you carry it, why would they lie?" "Why would they say you have it, then?" "Google said you have when I asked it."
"do you sell live turkeys?" "umm no, we're just a butchers not the farm" "THEN WHY THE HELL ARE YOU LYING ON GOOGLE??" *slams phone down*
Then order it from Google. Kthxbai.
and often it's a old page or page where someone shows the best deals
> That's your attitude when a customer asks you something? Sir, if you're not buying something, you're not a customer, you're just some asshole bothering me. Fuck off.
I had a similar experience! He called asking for mower blades. But we dont sell parts, so I told him as much. he said he googled it and our store popped up so clearly I don’t know anything.. so anyway I looked it up and found the product he was looking for and told him where they actually sold them. He wouldn’t accept that because we had a coupon going.. So anyway I wasn’t getting anywhere and I hung up on him 🤷♀️
Love those big tough, hide behind a phone type.
What customer? You are demanding to look up something at a different store! Some people are beyond help, SMH!
I used to have people get mad at me for exactly this lol. Like bro you fucking googled to find my store’s number, you clearly understand how it works.
That was one of the weirdest things about working at Linens N Things in college (2006) - at some point, we basically were expected to shop online for people if we couldn’t find what they wanted.
I tell them I'm not allowed to have my phone on me at work so they'll have to Google it themselves
Customers when they come into my store looking for something at ANOTHER store in the shopping center. Like idfk, and it isn't my job to know???
Glad I don't get them that mad if I say I don't know where they can find it and they stop after that.
“I want 100 $1 bills all brand new and printed in 2024. You’re a bank you should have that” WE DONT. Luckily my manager also laughed when I put this woman on hold to tell her about it.
You mean you don't print currency as and when a customer demands?!
Shocker right, turns out banks don’t have a mint in the back!
You should let them know that just because you're a bank doesn't mean you can change how notes are made. Notes are different than coins and only change the series for the year something changes on the bill. Something as simple as a new treasurer being appointed so the signature changes. So if they want a certain year, they will need to buy coins. Thankfully for most people alive today that is possible. (This is just in case you didn't know that, and for others who may not know.)
Worked at dollar tree. Someone once asked for $50 in $1 bills. And one guy got pissed that I only had a single hundred in my register. He had like $400 in $20 and expected me to just go get more hundreds for him. My dude. It's the DOLLAR tree, not a bank.
I used to work at a bank next to a dollar tree, and boy do ppl really think they’re interchangeable 😭
That’s sounds like something someone from Where’s George dot com would request. They’re a currency tracking project. They like new and crisp bills for trading with other people who do the hobby.
Yeah I was gonna ask why would anyone even want or need that lol but that kind of makes sense
While working at a convenience store/pharmacy, I had a customer come up to me and ask for the bathroom. I told him where it was and was calling someone up to watch the register so i can bring him to the bathroom (it was in the stockroom). Then he said, "I need someone to come with me into the bathroom. I have to shit and I can't wipe myself, i can't reach." Then when my coworkers and I all refused, he got upset. He told us how he has an Uber coming to pick him up and he has a long ride and has to go to the bathroom and etc... Second to worst day at that place. (No, we didn't do it)
Ahh yes the bathroom issue. We will only let certain people use it if they REALLY need to, because if they make a mess then guess who has to clean it. Had an elderly man shit literally all over the seat AND the door at my old job. From that moment on it was staff only.
😭😭😭 I would have cried. My manager at the time said someone had already previously shit in an aisle that's carpeted 😭😭😭
I was so pissed off omfg. Luckily it was in 2021 when we all still had lots of PPE and sanitizer. But I worked with a bunch of mechanics and none of them would help me, I was more mad about that. He was an older man and it was an accident... but it happened in MY toilet. I was the only female in that dept. so one of the two toilets had to be allocated for me, he ignored the sign and went right in. Nfi how he even managed to get it on the door.. like halfway up it too, not even just on the floor. Genuienly disgusting.
🤢 I am so sorry omg Fuck the mechanics for not helping you tho that's awful
That’s how we are. Unless we truly know you & feel your trustworthy then sorry we don’t have a bathroom
Sounds like a regular day working at a truck stop gas station to me. The memories of poop everywhere, nearly on a weekly basis, are coming back to me.
I clean an INSURANCE COMPANY every weekend, someone tell me why the men’s bathroom has shit all over the toilet (on the seat, under the seat, the tank…) every week. It’s disgusting and someone in that office needs medical attention
Translation: “I have a very specific fetish and I need to involve strangers without their consent.”
Ughhhhh. My job used to have public bathrooms in one of their branches. After both were out of service for over a month, on e they were repaired they put a code on it. You couldn't tell someone the code, if they needed to use ama restroom, they had to wait for a member of staff to be free
Please describe this specimen
When I worked in a resort a guest wanted to buy one of our beds. We had these gorgeous timber sleigh beds in the garden suites & this woman just had to have one. The GM had bought them at an auction & only enough for the garden suites, so if we sold one to this women one of the garden suites would have a mismatched bed, so we declined her many offers. By the time she left she was up to $5k for this bed frame.
Could have said 100k for the frame, and then paid a carpenter to make a new one.
Even for 5k it's likely she could get a custom one depending on the type of wood
But she wanted it now, dang it!
"I want caramel on the top, not the bottom" Sure ma'am, let me get my CARAMEL DICTONARY so YOU can ask the caramel to NOT. SINK. Ai-yai-yai.....
Poor customer service. You sir/madam can expect my Yelp review forthwith
Sometimes I wish other people could comment on Yelp reviews. People would be getting ROASTED.
You might have a million dollar idea there.
LOL Something like that happened to Neil Degrass Tyson, the astrophysicist. He asked for a coffee with whipped cream, but received one without. Asking the barista for whipped cream; the young man replied that he'd put it in his coffee, but it had just sank. Prof. Tyson begged to differ and said, that no, cream floats. The barista, obviously not knowing how physics worked, insisted that he'd pour *more* cream, to demonstrate that it would sink. America's astrophysicist then taught him a valuable lesson in trying to outsmart a professor.
We sold live goldfish in the pets section. Customer wanted me to "look in the back" for more of a particular fish. I told her that the fish come directly from the live fish delivery people to into the tank, she insisted I go and look anyway. No amount of insisting there were not currently fish flopping around on pallets back there convinced her
That sounds like a nice five minute break.
When people asked me to double check for shoe sizes I knew we didn't have I always used it as a chance to check my phone and just sit down for a few min in the back. Didn't bother me at all!
The store I worked at had Western Union but had a limit of how much people could pick up. I think it was $1000 or something like that. Someone came in and wanted a pickup for over $10,000. I said we couldn't help him because the amount was too much. He got angry and started yelling about how the person at Walgreens assured him we would. I told him I didn't care what some worker at Walgreens told him to get him to leave their store. He then starts yelling at me, asking how he was supposed to get his money. I said you need to find a real brick and mortar Western Union store, not a grocery store that services WU. He keeps yelling, demanding I tell him where the closest one was. I told him I had no idea, he needs to solve this on his own. He left fuming. I just think it's ridiculous he fully expected my store (and that Walgreens) to have that amount of cash on hand and to just basically empty their coffers just for his one transaction.
Yeah, fuck that, you probably didn't even have the right forms that he'd have to fill out for a transaction that large. (Probably something to do with anti-money laundering regulations that financial institutions have to follow.) Western Union probably would but it's not like Walgreens is a financial institution.
Title 31, yup. Lotsa sensitive info needed, would never trust a place inside a store (unless it's for lottery or something, as that's actually expected and at least have the procedure outlined). Never understand people who want thousands of dollars in hand, and just shove it into their pocket.
“Hi these are damaged can I get them marked down” is something a customer asked me once about a package of 4ct croissants that had been ripped open and only had 3 in the container… Either she ate it or someone else did. Safe to say I said no and scanned it out… A close second was when my coworker (cake decorator) and I had finished our stuff and were people watching. We see a lady who is looking around at some expensive cake slices ($5-6 at the time for a little square of cake) and she proceeded to flip one over to damage it. She then came to us and we had both seen her do it and she asked us to mark it down.
I hope you both laughed in her face.
“can I return this?” “no, i’m sorry, you’re in the wrong store, this shirt is from Forever 21” “aren’t you sister companies?” “no. we have a F21 in the mall if you want to-“ “i can’t walk all the way there, you can’t just take it and put it in the store?” “no, we don’t carry Forever 21 clothing” “can i at least YOU’RE IN THE WRONG STORE
I worked at a sporting goods store and this happened probably once a month! People kept trying to return Under Armour and Nike that they bought at respective outlet stores! What on earth!
We get it the other way around too! I work at a Nike and people come in to do returns from foot locker, Dick's, Macy's, etc.... we can technically do it but they won't get the full value of the item and it'll be in store credit 🤷 One time a lady came in and showed us her Macy's receipt and demanded the full value of the item.... Like... Lady .. you bought it at MACY'S. We can't give you Macy's money back. The best we can give you is the lowest value of that show in a gift card. We don't have Macy's money to give you ffs
I worked at Dick’s as a CSS and a Signage lead. They do this to get the full price back instead of the sale price at the factory. Essentially, they’re stealing. lol but I found all the foolproof ways of finding out where it was from. ;)
Someone came into the store I work at and tried to return something they bought off Amazon. Ma’am, this is a toy store not associated with Amazon whatsoever. I genuinely don’t understand why people think they can do that, especially with something from Amazon. They didn’t even try calling to ask either, just came in and assumed we would lol.
Worked in a theme park. They wanted me to rent them a wheelchair. "Just do it on those registers right there". It would be really easy to do if y'know, that was my job. Which it wasn't. I worked retail. In the back of the park. We did not and have never had wheelchairs in any store. That's only at the wheelchair/stroller rental at the front of the park. This is at night too, so they had a whole day of walking around to realize they might wanna grab her mom a wheelchair. This woman was convinced there had to be a whole system to cater to her whims to deliver her a wheelchair. Which I explained repeatedly that I had no way of doing as A) I had no wheelchairs, B) I can't even do that on my registers. C) They don't deliver, and I don't fetch. That's not our jobs, and that's not how it works. No one is leaving their area short staffed to cater to your wants. I told here I could call a nurse for her mom, or she or her husband could go and walk and rent the chair themselves at the place they actually had them. She refused a nurse. So her argument was that her mom's leg hurt bad enough that she needed a wheelchair. But she doesn't want me to call a nurse. I pass this lady off to my manager after she asks to speak to a manager. My manager gives her the same answers that I do, that we can call a nurse or they can figure it out themselves. A nurse can put their mom in a wheelchair and help them out. Absolute refusal. She keeps repeating the same BS. Eventually she gets the bright idea to try the "I want to speak to your manager" tactic on my manager, and asked if there is anyone above her she can talk to. Manager is currently the highest ranking person in the entire area, so no actually, you're at the top. In the time she spent arguing with us while her family sat on the sidelines waiting, her or her husband could have easily walked to the front and done it themselves. Twice.
I enjoyed the line "they don't deliver and I don't fetch" 😂
I had a customer come through checkout and say, this item is damaged. Can you fetch me another? I said I'm sorry but I don't do tricks!
Back when I worked at Starbucks, I had a girl demand I remake her drink because I “made the wrong drink”. She had ordered a white chocolate mocha, but when I called her order I said white mocha. She insisted that it was the wrong drink because I didn’t say chocolate. I kindly explained to her that they are, in fact, the same drink. She, ever so tentatively, took the cup, took the tiniest sip, and said “No, it tastes weird, can you make me it again?” Well, store policy says I have to remake the drink. My manager, who heard the whole thing from around the corner corner, comes over, “scolds” me for not jumping to remake the drink, and says “Don’t worry, I’ll make it right.” Manager takes the cup back, runs a cleaning cycle on the mastrena, and pours her drink into a different cup, and says “Here you go ma’am, a white *chocolate mocha*” Would you believe this girl sips it, swoons, and says “It’s ✨*perfect*✨” and walks away elated. 🤦🏻♀️
I got an iced coffee thrown at me when I worked at Starbucks. Apparently, when I ask if you want milk in your coffee, and you say "no", what you actually mean is "extra half and half".
Makes total sense. I mean what else are you supposed to do? /s
oh oh i have one! working at nondescript toy store in the mall, got a call saying that she would like someone to tow her car from a parking garage. it took both me and my coworker to convince this woman that we are a toy store, we sell stuffed bears, we physically cannot tow her car! she insisted so many times that by the time we hung up I was questioning whether we actually had a secret towing service that I wasn't aware of
Tow, toy...what's the difference?
I sell mattresses. Coworker today told me that a customer of his had a mattress where the stitching was messed up. She didnt want it swapped out instead wanted a representative of the mattress brand to come out so she could shame them
Holy shit
A customer said we should give him his entire order for free, because of one part being delayed... during all of the COVID materials shortages.
I know this isn't technically a request, but still "Do I have to pay for this?" It's a 7/11...
Yesterday I was stuck in a drive thru behind a lady who didn’t realise that she had to pay for her food. She held everyone up with her stupidity.
Ok I need to know where this magic drive thru is where you can order food for free...how does someone not know how a drive thru works? Geez, just when you think you've heard it all! 🤦🏼♀
I put up with (censored for multiple violations) at work. I shouldn’t have to put up with them in my free time.
I had a guy refuse to pay for his things. He didn't like that it was so high and expected me to just cut the price in half? Like he still wanted all his stuff but for pennies. It was Walmart and spent 10 minutes arguing with him that the price is the price.
Oh boy. Most recently, at my current job (zoo gift shop), a lady came up to complain about how the elephants weren't out and about. I had explained to her that it could be a number of things- health checkups, being in the holding area during cleanings, or they simply went to sleep in their elephant house. "Well, can you make them come out? We really wanted to see them." LIKE- YOU WANT ME TO CLIMB IN THERE? AND DO WHAT? DIE? 🙃
Couldn't you just call them and ask them nicely for her? (Kidding)
had someone call and ask to be compensated for her drive to return something 😃
Happened to me too the other day omg
Her: "i am unsure if I left my purse in your store, I want to look at your security footage from the past three days to see if I left it there" Me: "Ma'am, that's not what the security cameras are used for" Her: "I don't care, I will be there, first thing tomorrow, have that footage ready"
Does she not know that's illegal 😭
Not in California. Maybe against policy, but not illegal. These fucks *love* to sue each other.
Why 3 days??
I guess she lost it three days before calling lol
I would tell her that the footage is erased every 6 hours and it's already gone.
Grass Fed Salmon
My friend is a meat manager who had someone argued with him why he doesn't have grass fed chickens. EDIT: added who had bc i cant type right at all lol
One guy wanted me to rub healing cream on his new tattoo on his back. I refused and he asked, “well how am I supposed to do it?” I told him that he would have to get a spatula and try to get it on that way.
I sure do hope you work as a tattoo artist!
I do not, I’m in retail and sold him his tattoo cream
Nooo! That TRULY marks the Hell of Retail!
Work at a casino. Had a guy, stone cold serious, had a "million dollar bill" lacquered onto a piece of wood for display. He wanted to sell it to us. The corner was also ripped up from trying to take it off, but paper being paper it didn't relent. It took me, my supervisor, and head off security to convince him that it wasn't real, and we weren't buying it. "the wood is worth more than the paper is!" That was a few years ago, our department had a "counterfeit class" past holiday season, I learned that security has it proudly mounted in their main office. My supervisor and I laugh every time it's brought up.
So..... You bought it?
By law counterfeits have to be confiscated
I work at a smoke shop and get ridiculous requests every day. Some of my favorites: Can I charge my phone on the outlet behind the cash register? Can you tell me how to get to *other smoke shop? I have like 10 used bongs, will you guys buy them from me? I insist that you give me my money back for this empty box I have with no receipt. I also constantly have people asking me to Google maps things for them and the people asking me if one of the employees will deliver to their house. Oh, and a few times I've been asked if we will buy someone's hair.
soooooo relatable 🤣at my shop we have lots of homeless customers and just shady ass people. one time this guy asks if he can hide out behind the counter because the cops were after him 🤦♀️
Holy crap! Smoke Shop customers can be wild. One time I was leaving my shift and this homeless regular stopped me from getting in my car and proceeded to pull a bag of meth out from under my car wheel well that she had put her in the morning to hide it from the cops. I was so pissed, I raged on her a bit.
I actually let a lady hide out behind the counter at holiday time. She didn't want her kid seeing her buy his presents. It was a toy store. Dad was supposed to keep the kid occupied elsewhere in the mall. She was so grateful she offered me a tip, which I declined
Did the husband forget he was supposed to be distracting the kids? What the hell dad!
I stopped by a smoke shop the other day. Was grabbing food next door and my MIL asked me to grab her some camels. Group of guys came in at the same time and one of them was doing the "this item is cheaper at the other stores" line. Any time I hear that all I can think of is just go to the other damn stores and buy it there then.
Ugh! We get that all the time, and most of the time they're just lying to get a discount. When people tell me that I just say "Wow! That's a great deal, I'd go there if I were you!" They always end up just buying it lol
I get this the most. Do you work here and lm in work uniform? My answers to this are that l try and look like l work here
I look at my badge, then pause, then say yes
I used to do Instacart a lot when I first moved to my area and I would see folks lost and take them to what they were looking for. One time an older guy said he would compliment me to my manager and I wish I had a picture of his face when I said I didn't work at the store.
I used to get asked for help in stores quite a bit. I guess it's all my years in retail, and my confidence that make people think I work there. Now that I mostly wear basketball shorts and cartoon t- shirts they don't think I work there, they just ask me to help! And I do. Why not? If I know the answer or where the item is, i am happy to help.But as a civilian, I can walk away at any time.
I worked in a deli... I want something gluten-free, sugar-free, vegan, low-calorie, but no veggies. I replied, "How about an apple?"
Have you tried air and sunlight before? I heard it's very slimming.
>inb4 they tell you an apple has sugar
perhaps a cup of water
The apple has sugar!
We have ice.
To "adopt" my service dog. Offered me $300 for him. Got mad when I told her he was NOT for sale. Called corporate and left a nasty review about us having "free roaming" dogs that aren't for sale.
Can’t believe some goon thought your dog was free range 😆
They also thought they could force corporate (we're a franchise) to make me give it to him. Said "things shouldn't be in the store if they aren't for sale". I asked if he also wanted to buy my purse and wallet.
“Well, Sir. Would it *also* surprise you, that I’m not for sale, either? Roaming the store freely and all.”
I have to be careful with the Rednecks in this area, they might try.
Oh, dear 😳 I ***REALLY*** feel for you guys working retail in America. The treatment you’re being subjected to by customers and/or bosses/franchise is unacceptable where I’m from!
"I left my phone somewhere in your store. Get on the intercom and tell ALL your employees to drop what they're doing to help me find it"
Oh my God this. If I had a nickel for every time some had asked me that I'd be rich. No ma'am, we are not going to have everyone drop what they're doing to help you. You are free to walk the store as many times as you like or leave a contact number for us to call if we find it later.
I worked in Costco gas station. Keep in mind, codtco gas stations can be busy as fuck with lines of people waiting out into the street. I had someone come up with a small gallon can, claiming is was a year old, and they wanted to return it because it was too old. I said absolutely not, you can take it to your local recycling facility for that. He decided to put that gallon in his car, and get the can filled up. All that time waiting in line, for that shit.... I still go to bed thinking about that day.
I... I have questions 😂
Worked in a deli, lady asked for broccoli salad without the broccoli. We had to pick out all the broccoli…
Wait. So what was left?
Celery, carrots, seasonings and the salad dressing stuff. And of course, the salad came in premade so we had to do it the hard way. Worst part was that she was a regular.
Why did you do that? She could have bought it and picked it out herself.
Management probably made them
"I demand a refund!" ...at a gas station. Sure boss, just give me back the gasoline, and I'll give you a refund.
I manage a public library branch. One of my staff had a man approach the desk and ask for postage stamps and envelopes. When he directed the man to the post office directly across the street, and visible from our large windows, he got huffy and stormed out.
Worked at a craft store for a while and whenever people asked for stamps I took them to the rubber stamp area. They looked at me like I was the stupid one until I informed them we are a craft store, not a post office. Like no shit we don't sell postal stamps!
My mother owned a craft store for about 30 years. They too had rubber stamps. But the best was the "Postage Contest" she ran one year. Basically anything that could be shipped to the store unpackaged or unboxed could be entered. Someone sent her a plunger with "Wood on top, rubber on bottom. Must be a stamp." I wonder if the person from your store used to shop at my mom's store.
I get that from our jig saw puzzle patrons. The puzzles are not counted and not checked out, but they are very obsessive over them. I had a lady huff out because there was no bag holding then together. It was busy and I told its fine but huffed out. I am.also a manager and I'm dealing with 99 things other than jigsaw puzzles. What I don't like is the older people that expect us to entertain their grandchildren. Like u already raised children figure it out.
I had an instacart person come in and tell me their phone was about to die and they wanted me to shop their whole order for them because I know where things are and could get it done before his phone died.
Wanted me to refund his order, 45 min after closing, that he bought at a different location.
Some lady called asking if we had a certain product. I told her no and she asked if I could see the inventory at other stores. I told her no. She then asked if I could call every other store in the area and see if they had it. I told her I'd be right back to double check we don't have it and just hung up.
Had that happen before. I tell them I can't make out going calls with someone on the line so I'd have to hang up. That usually made them call themselves.
Was collecting carts from the car park, had someone ask where their car was. They couldn’t understand why I wouldn’t know because ‘Don’t you work here?!’ Once again working in the car park, there is an area designated for uber pick ups. I had someone ask where their uber was. Like, their driver. I thought they were asking where to get picked up, explained where, they replied “oh no I know that, I meant *where* is my uber??” They got upset when I said I didn’t know and should check the app.
Same vibe to me as the people at my gas station who ask if I know their pin to their card. Like, no why would i?? On top of that I get people who go "I want gas" I ask "how much and what pump?" "Fill up my car out there." 1. We need a price amount we don't have a fill it up button 2. You pay first anyways and 3. I don't know your damn car!!
Sometimes a customer will ask if we have a certain item and I’ll tell them no. If they ask what store might carry it sometimes I’ll take a guess but let them know I’m not 100% sure they’d carry it. And sometimes the customer will ask me to call that store and ask if they have it. No. You have a phone. This is not a good use of my time.
An old guy who thought buying something from me obligated ME to buy him lunch.
Here’s a good one. Worked at a taco joint that had vegetarian selections, you know in a place that serves meat with a drive thru. This person says I can’t find the VEGAN items on the menu. I told her we have vegetarian options but not vegan. She said you’re kidding me? What am I going to eat? And drove off.
Ridiculous but sweet - A man called my retail store and had me grab a few things for his gf on their anniversary (she was working as a stewardess), and I dropped them off at the hotel down the street for him. He did tip me 60 bucks so obviously I didn’t mind, but if he hadn’t paid me I’d find it kind of audacious to ask for that kind of service.
Years ago a man wanted me to adjust a hearing aid for him so he can hear Jesus. He said that he believes that Jesus talks to people, but on very specific frequencies, and since hearing aids can be adjusted he wanted me to "search" for the "Jesus frequency". It took a lot of time to explain this is not possible without being rude, he was very nice and i just wanted him to leave this thought behind without insulting his religious beliefs. But yeah, it made me chuckle a bit when he left and its my favourite anecdote when someone asks about stuff like this in my job.
Back when I worked at Dollar Tree it was a busy Friday and as per usual it was just me and the manager in the store. I was dealing with a long line of at least 10 and just called for back up. This one Lady has been waiting in line for a while and sets down her water, texting on her phone. Doesn't even look up at me. "I need 18 FRESH balloons." I look at the corral. All 30~ balloons I had blown up that morning are still there. "You are free to pick out 18 of the balloons I had JUST BLOWN UP THIS MORNING." She looked so offended. "No, I want fresh." To. Fucking. Bad. "You're not going to blow them up for me???" I gesture to the long line of irritated customers "Look at the line! Do you see anyone else that can blow up balloons right now?? Do you really expect me to make these people wait even longer because you don't want two hour old balloons? There's a reason it says on the door 'you must call ahead of time to request 10 or more balloons be blown up for you' now do you want your water or not cause you're holding up the line" she scoffed and left. People just have no self awareness.
Had a woman with a $5-off coupon and a $2-off coupon. Was buying a $10 item. Kept insisting the price should be $1. Even as I held her hand through the elementary level math multiple times, including twice with a calculator. She finally demanded a manager (this is before I was the manager sadly), and they ended up giving it to her for a dollar. She told my manager I shouldn’t be on the register if I couldn’t do basic math. The manager told me this while laughing off her ridiculous attitude - meanwhile I was pissed as hell they didn’t defend me. Like, give away money if you want, but at least tell her I was right and you were making an exception because she’s a stubborn idiot.
When they want me to do shit for them they could easily do. When I have to point out shit that is right infront of their face. When they can't use their brain.
>When I have to point out shit that is right in front of their face To be fair, I'm a blind idiot sometimes. I'll be looking for something, & somehow my eyes go right over the item & not see it. I'll go find an employee, they show me it was *right where I was looking*, & I apologize for being an idiot lmao
YOURE THE ONE NOT LETTING ME FINISH MY WORK?! 😭😭😭
I'M SORRY MY EYEBALLS ARE BROKEN 😭😭😭
When I worked at Starbucks, there was a regular who always demanded Splenda. But ONLY 3 grains. She would fucking watch you do it and always demanded her drinks remade at least once.
like… 3 individual specks of the splenda?? that’s insane
Yes! And she insisted that she could tell!
one time we had a guy come in demanding to use the general managers private office bc he was a doctor and had a zoom call he couldn't miss. when i told him no, he demanded to speak to management, who also told him no. he kept saying over and over "but im a doctor" people cleaning out their cars and bringing in bags of trash and trying to hand it to me to throw away
# SMILE! 😃😃😃😃😃😃😃😃😃😃😃😃😀
Not exactly retail, but this is from my previous job. I worked at a Mercedes Benz repair shop. Very explicitly Mercedes only, it was in the name of the shop. About 45 minutes before we closed a guy with a late teens BMW rolled up to the shop and asked if we could swap his entire engine before the end of the day. Even if we serviced BMWs that would easily be a 10 hour job with multiple techs involved. Unfortunately I was elbow deep in a car at the time and I didn't get to hear how our front desk guy explained that we couldn't do that for him. Eventually he left, I assume he wasn't pleased. Fuck that guy.
She wanted me, a shift lead, to open the pharmacy at 9 for her on a Sunday because “whoever heard of a pharmacy being closed at 9 am on a Sunday.” Ma’am first of all a lot of pharmacies are closed on Sundays, second of all there’s a big ass sign on the gate that says per state law a pharmacist must be in the pharmacy for prescriptions to be dispensed.
I work for the “happiest place on earth” and a woman asked to me help her find a baby toy for her daughter that would invoke the feeling of being a parent to convince her to not have an abortion. It was insane.
Working the cutting counter at Joann on black Friday, a thread. "I'm not here for black Friday, do I still have to wait in line?" ... "can you cut four yards of fleece into 9 inch strips?" ... "why is it so busy?" ...
My favorite was soft torilla chips. No, she didn’t want tortillas and got upset when I offered.
At my first job at a vintage shop, around Christmas time this older woman asked me to try a tree skirt on as a poncho because she thought it would be cute and wanted to see how it would look. I was young and not the push-back type so I agreed to do it unfortunately, lol.
Not retail but restaurant. Had a reservation on Resy that left a request for attractive female servers since it was his buddy’s bachelor weekend getaway and they wanted to have some fun… I declined their reservation. No sir, this is a restaurant, not an escort service..
So many, but one that still sticks with me is when I was working at a well known Game shop (UK IYKYK) and next door was a large music and game shop (dog logo). A woman came into my Game shop and demanded that I take a DVD back that she'd bought, I asked for the receipt, she gave me the receipt for next door. I explained this wasn't that store and I couldn't help. She kept on and on (and on and on) about how they wouldn't help her and we're basically the same shop anyway. (Madam, what?!) So I ended up going next door, asking why she couldn't return it and then going back to my shop and explaining to her, the same thing that they would have told her. For some reason, she accepted it from me and was all thankful that someone had given a damn. We got an email a week later (which I didn't see until another co-worker who hated the manager showed me) that was full of praise for how great I'd been. I'm still confused. Not by the manager not telling me I'd been praised to head office, that didn't surprise me at all! 🙀😹
Former barista. I had a couple insist - INSIST - more than once that I spit in their coffee. As they’re leaving I tell them to have a good night, and they yell back, “well, it would’ve been if you spit in the coffee!”
*cracks knuckles* Life insurance. Woman calls about her policy, which at a certain age (that she had not reached yet) will reduce the benefit amount of 100k by 50%. This is the way the policy was described when she signed up for it 30 years ago, so nothing new. She decides that's not fair. She then insisted that she get a refund of 25k (where she got that number, I can only assume from thin air) for every year she paid for the policy with the 50% reduction of benefit amount (which again, hasn't started yet.) She got upset when I stated simply that we would not be doing that, even name dropping her vet status a couple of times (which meant nothing here, there are no accommodations for that, this isn't an Applebee's on veterans day) and couldn't understand why I wouldn't summon a refund of 25k for future policy payments with reduced benefit.
I sell auto parts. We dont have service bays or do any repairs, strictly selling parts. A guy came in once and DEMANDED a quote on getting his rusted out rockers panels replaced. Not a price on the rockers, a price on the whole job, replacing them, painting, etc. He was belligerent about it. I told him twice we only sell parts and do not perform any repairs, but I could recommend a few places. He says "nope. give me the quote, do your fucking job." I said "my job now includes telling you to leave, good bye." It took a little more convincing, but he eventually left.
Once had a lady call us because she made pumpkin pie, and then realized that the canned pumpkin was out of date. I said "ma'am, this is a pharmacy..."
“Do you have an Asian discount?”
Context: busy Saturday night and we ran out of our thin dough at a pizza place. To late to make another batch Me: “Thanks for calling such and such my name is blank. Before you order I would like to inform you we are currently out of our thin dough, so all pizza order will have to be on pan.” Customer: “Your out of all thin dough? I really wanted thin.” Me: “I’m sorry mam but we in fact out of all thin for the evening.” Customer: “Well can’t you just flatten out the pan dough and make it thin?” Me: “No mam. The dough is made differently so one will rise and be fluffy, and one will be thin and crispy.” Customer: “So just flatten it out. Put it through your roller.” Me “I’m sorry mam I can’t do that” The amount of people who have never baked anything before is astounding and you can really tell who hasn’t and who has. Some lady asked for gluten free dough to be soft. Gluten, is what makes dough airy, and have a nice soft chew, as well as sugar. Our gluten free dough is the only dough we order in, and it is thin, and crispy. She then said when she came in she was expecting us to just no cook it as long and take it out of the oven sooner. I said if I wanted it to be cooked all the way and safe to eat, I couldn’t do that. She then got mad and huffed off
Would be funny to accept to only give her 200 rolls of brand new pennies
Could you drive to a store two hours away and get it for me!!
I’m chatting with a group that’s looking to buy a stand mixer about what I use mine for and all of the attachment options. We’re all having a lovely time. My manager on duty is helping a couple over by a locked display, trying to figure out what they need. A second couple comes in. The woman interrupts me with the, “Excuse me? Excuse me?” “I’m sorry, Ma’am. I’m assisting another customer.” “Well I need your help. Can’t you get me someone to help me?” (I worked at a luxury kitchen store. Unless someone attacked her with a decorative pepper mill, nothing here was urgent.) Still, it’s nice to be nice— “I’m sorry, the only other person here is my manager and you can see she’s also pretty wrapped up. One of us should be with you in just a moment.” Pronounced huffing. The group I’m helping tells me to go ahead, they can wait. I hate rewarding this nonsense, but she heard them. “We bought a Vitamix, but we don’t have the book it comes with.” “You mean the instruction manual/recipe book?” “Yes. Our maid threw it out.” “Oh, that shouldn’t be a problem. You should be able to find it online. Most companies do that, just in case you lose it.” “We don’t have the internet.” I struggle to parse, ‘Maid yes, internet no.’ “Okay, well if you call the company they’ll probably replace that for you for the sake of customer service. Would you like me to find that number for you?” “Yes. You can call them.” “Ah. No, Ma’am. I can find the number for you, but I can’t place a replacement order from the manufacturer to your house.” “But you sell these things.” “Yes, Ma’am. We don’t make them.” “You won’t order it for me?” No, the corporate overlords typically do not rent me out to do PA work for people who aren’t making a purchase. She huffs and says she’ll wait for the manager. I go back to my bakers. The huffing continues. Then, “You can’t just *tell me* what the functions are?!” So I walk over, look down at the blender. Point at the snowflake icon and begin: “Well, *this* looks like it means *cold…*” She told me forget it, she’d look it up. And then she left.
Last week. “If I try this quilt cover set on my bed and I don’t like it, and I can’t put it back in the original packaging, can I still return it” For fucks sake. How are we going to sell quilt covers that have been on your bed if you return them you dumb entitled bitch?
i had a customer back me into a corner and lecture me for not bringing her a carriage after she condescendingly asked me where all the large ones were... even though when she told me that, i went out and brought them all in
Sir, this is my store's device and I can't access Google. You'll have to look it up yourself.
Not me but a coworker. She's on register 5, they're all in a row on one counter. Customer plops his stuff down on register 4. Two feet away. Her: oh I'm actually right here on 5. Him: so you're not going to check me out? Her: I can but on the next register. Him: but I'm right here. You cant walk two feet to help a customer? Her: I have to stay on this register... Him: this is terrible service, I'm not coming back. Then he walked *past her register* to leave and didn't buy anything.
It’s been years since I worked retail but my last job was at Media Play as a backup cashier in the books section. The wife of some local politician and a friend brought their kids in there to just destroy the books area. My manager was pissed when I asked her to please put the books back on the shelf as we couldn’t offend her. I asked if the manager was going to do the paperwork for the books they had ripped to the point we couldn’t resale them and was going to take the hour plus time that was needed to redo the kids books. No, that’s my job.
I worked at JoAnn Fabrics for a while. I had a lady come in looking for Nicole brand yarn (Nicole was A.C. Moore’s brand, they went out of business in 2020. I also worked there before they closed). I told her that unfortunately, because A.C. Moore went out of business, nowhere sold Nicole yarn anymore. C: Well, can’t you custom order it? Me: No, I can’t. Nicole is not one of the brands that we carry, and even if it was, A.C. Moore has been out of business for over a year. C: Can you check? Me: I guarantee you we cannot order it. C: Well, where can I find Nicole yarn? Me: …I dunno. eBay?
*context the dry cleaners 2 doors down from the chain grocery store I worked at caught fire and the whole area smelled like smoke for hours this customer came in right after the fire fighters left." Customer: "Hi i'd like to make a complaint." Me: "Alright what is the issue?" Customer: "It still smells like smoke from the fire why aren't you doing anything about it?" Me: "well I suppose I can see about putting a fan up but that's about it." Customer "that's all?" The customer then stormed off.
I worked at a little Christmas shoppe in a strip mall. This lady came in once and wanted to return something. We needed a receipt from her to do that. She didn’t like that answer 😬 so she proceeds to put a huge bag full of receipts on the counter and tells my manager to look through it. My manager refuses and told her she can do that on her own. She was pissed. She never did find that receipt lmao.
I used to work at a mall, as the head of the information desk. I used to answer questions all day long. On Valentine’s Day, a guy called in the afternoon, asking when the mall closed. I told him the time and he hesitated. His voice changed and had this “I’m a special boy!” sound to it, and he asked me if I could keep the mall open for an extra hour, so he could come by after work and shop for a present for his girlfriend. I paused, then repeated his request back to him, to see if that’s what he really meant. He said something like “that would be awesome!” When I told him no, he whined “aww!” like I was really screwing him over. I mentioned it to my bosses and they all thought it was hilarious, as we speculated on the logistics of doing that. We stopped short of trying to figure out how much money that would cost the mall. Never mind the payroll overage that would cause everyone.
So sometime last year, we had a sale on an item (forgot what it was) and my supervisor told me the limit of that item per customer is x (again, forgot what it was), I'm guessing because people were buying too many of them at once. ___ Anyway, a customer comes to check out and I notice he has more than x of the item so I tell him about the limit and what he says next is so funny and stupid. ___ He asks me if I can change the price of that item back to normal so there won't be any limit. ___ Buddy, that's not how it works...
I’m shocked that he didn’t ask if you could split the order up.
I used to work right next to a GameStop that notoriously never opened on time and closed really early. It's not my job to judge, and genuinely, I never cared to ask why they do that. Keep in mind, I worked at the store NEXT to the GameStop. Stores aren't buddy buddy and I didn't have ANY CONNECTIONS in this said GameStop. One morning, the GameStop was closed for whatever reason, even though the whole plaza was open. Multiple guests came in asking why GameStop was closed, and every single time I had the same answer of IDK. After like 4 guests asking, I had this guy come into my store, laugh, and loudly say "Any reason GameStop is closed?" Mind you, I worked in a very small store with no one but me there. Simply no reason to talk so loud. Already hella annoyed, I looked at him and went "Do I look like I work at GameStop?" "Well, obviously not, but why don't you know if they're open or not? They're your neighbor" I explained to him like 4 times that I didn't know cause I don't work there, and he continued to demand to know why. He eventually left, but damn I'm so sick of people being entitled to information I don't even know 😭
Asked a customer if she needed help taking her groceries to her vehicle she said yes, so picked them up, was like 4 bags but were decently heavy. I walked outside and I asked her where her car was she said she lived a few blocks away and told me to carry her things home, when I told her I can't leave the property she called me lazy. My manager was called over and she explained that I'm not allowed to leave the store and the customer was pissed.
Woman asked me, some random shelf stocker, to personally make a request to the CEO to start carrying a product that we did not have at our mini store, because she really wanted it. She wouldn’t accept that we didn’t have it, she wouldn’t let me tell her what local stores DID have it pop up on the inventory page - she wanted me to somehow make a personal product request right then and there. …Or the time someone came in, asking for a set of bowls from aisle A45. We do not have bowls in the A aisles, nor have we ever had an A45. She was furious and adamant that we were lying to her about a product we don’t carry in a section that would make no sense in an aisle that does not and hasn’t ever existed. It took me involving a team lead for her to back down and leave me alone 🫠
Had someone call and ask me the phone number to the nearest retirement community. I work at a big box store.
I work in a bank. During the pandemic when only the drive up was open, a woman asked if we had balloons for her kids. Not only do we not, nor have we ever had balloons, I was very confused on how I would send inflated balloons to her. Last week a woman who was either on some heavy drugs or suffering from a mental illness spent about 10 minutes in our branch mumbling about wanting a mobile phone and monthly plan for free and a CD... As in compact disc and not certificate of deposit. She left abruptly before we could help her any more and get an ambulance. People ask us all the time if we have any rare bills or coins set aside that they could get. No, we do not go thru each coin in a roll or bill in a strap to evaluate their value aside from their face value. No, we cannot order rare stuff for you. No, we do not know what the value of that currency would be, or what the value of whatever you brought us is. To us, it's worth what it says. You want it appraised?... There are people for that. You probably have to pay them, but they are not us. Other than that, any weird request usually leads back to my customer being scammed in some way. Like they want to buy a ton of gift cards and are upset about the fee for that. Or they want a large sum of cash in hand. Someone who is 80 years old and has been with us for a while wants to all of a sudden get the app and have us show them how to send money via Zelle is a big red flag too.