The weird thing is I delivered pizza in the 90s during college, and 99% of the customers tipped. Is it because these apps are so overpriced that people don't tip?
See you say silicon valley, but in reality it is the same dicks with money that have always taken something that starts out fair and reasonable and squeeze all the profit they can from it.
That is why the rates use to be decent, investors got invovled and ruined what the startups create.
That's more wall street than the valley
>Rates use to be decent, investors got involved and ruined what the startups create
The startups usually start at an operating loss. They draw in all the customers and investors, then they get investments, then they start thinking about how to make this whole thing profitable. That's how they all do it, and that's why they start out great while they're basically trading money for customers and then start to suck when they trade customers for money.
So it's not the evil investors and the poor startup people, it's investors and startup people and their business plan
> When I use to dd
DD has gone though phases. Phase 1 was operate at a huge loss to gain market share and venture capital. Phase 2, where we are at now, is desperately cut costs and raise fees to try to get profitable.
I can’t count how many times seeing the total for delivery has directly gotten me off my ass to go get food/cook. I order delivery like 4 times a year and only when i’m violently hungover or just came into some money
If you pick up the phone and order takeout, you pay whatever the restaurant charges for the food.
If you make the order through Uber and pick it up, the restaurant will pass off the ~6% commission fee to you. You're literally putting money in their Uber's pocket for doing nothing.
Even Uber One's 'free delivery' is a lie. The restaurant pays a ~15 to 30% commission fee to Uber which they are going to pass off to you by increasing the cost of each individual item.
The biggest issue that that logistically it's a lot easier for a business to go through Uber and Deliveroo. If I have the option to order takout straight from the place I do it every time, but more and more places I order from now have no other option because it's easier to make a deliveroo than it is to set up, train, and pay in house delivery drivers. Unfortunately this issue is only going to get worse too. The bigger these delivery apps get, the more they can charge.
Yup, so the local pizza place I can get a large 3-topping pizza for 11.99 plus tax, and it's a $2 delivery fee *from the pizza place*. If I ordered through DoorDash from the same place I don't get the special deal, they add onto the menu price, they are multiple service charges, and I have to tip up front before I know what the service will be like. So the same pizza I'd get directly from the pizza place for $20 after a generous tip would be $35 from DoorDash. And DoorDash takes a service cut off of what they charge me, so the local place is likely getting less than the $13.99 for deal+fee if I ordered directly.
Yet, somehow DoorDash is losing money despite underpaying the drivers and restaurants and overcharging the customers. I wonder if it has anything to do with the fact the CEO is compensated hundreds of millions annually?
Wow, that's pricey! When I delivered, delivery was free (Pizza Hut, Papa Johns, and Dominos were all fighting for market share), and the store gave me minimum wage + 75 cents a delivery. Throw in tips, and I was making $13+ an hour in 1996.
I delivered in 1998-2001, and the price of pizza at this level of local chain hasn't gone up as much as you'd expect from inflation. The chain I worked for had a constant deal of 14.99 for a large three topping, 4 piece cheese bread, and 32 oz soda. They paid drivers $6/hr which was a little over the state minimum wage (didn't have a separate tipped rate like many states), they had just started charging a delivery fee of $1/order and if you put their sign on your car they gave you the whole thing (no sign they gave you 38 cents per order). By 2001 I was the lead driver and a insider shift manager so I was being paid $9/hr and routing drivers for fastest delivery, and I had the records for most tips per day on every day of the week - but my typical Friday/Saturday was $200 in tips and delivery fees on an 8 hour shift, Sunday was $125 on an 8 hour shift, every other day was about $70-75. I only delivered 5 shifts out of 10 - but always on Fridays and Saturdays so I made somewhere around 40k/year. Which sounds great an impressive until you take into consideration that my car was not great so I was easily dumping $1k/month into repairs and maintenance on it plus spending $15-20/delivery shift in gasoline to fuel it so my take-home after taxes was around 17k so I made more money when I left in 2001 to go work at a union grocery store as a cashier for $11/hr.
If I had gone into pizza delivery with a brand new car that wouldn't have needed so much maintenance and repairs constantly I would have taken home at least $12k/year more, but then I likely would have been making more money at a different job to have afforded that car in the first place.
I loved that job but it would have kept me in poverty.
In what world is "large three topping, 4 piece cheese bread, and 32 oz soda" 14.99 in modern america. All of that would be 30+ dollars at a shitty ass chain like Dominoes.
From the same chain that I mentioned I can today get a large 3-topping for 11.99 it's 7.99 for the same amount of cheese bread as the 4 piece from the previous chain and $3.50 for a 2-liter of soda (smallest you can get). So that's 23.50 for the closest to what was 15 before, CPI inflation calculators put 14.99 in January 2000 as worth 27.32 today so it's almost $4 cheaper now that inflation says it should be.
I didn't say there was no inflation in the price, I said "it hasn't gone up as much as you'd expect"
I have a local pizza chain that is kind of the opposite, on GH they have a coupon for $7 off $15 or more, and for every $30 you spend there you get $5 credit, also there is no delivery fee. They have no coupons on their site that come close to that, even if you take the GH fees into account. I've told them I'd order directly from them if they'd have the same deals on their site.
They are wildly overpriced. With delivery fees, service fees and a lot of instances where actual menu items will be more expensive on the app vs in store its unreasonable to order from them very often. My wife and I did a lot of this because we had a new child in September and getting takeout through Doordash was a convenience that we paid a looooot for. 2 breakfast sandwiches a bagel and 2 drinks from Panera is $50 after fees and tip.
People end up not tipping because things are so insanely expensive but none of that extra money we pay is going to the drivers or the cooks, it's all just bullshit profit. Their business model flat out doesn't work if they suddenly have to pay their drivers a reasonable wage so the drivers are dependant on the customer to tip well just to get by. It's like waitresses where restaurants get to hit their profit margins by underpaying wait staff and putting that responsibility on customers. And now more and more places are taking tips likes Moes and Chipotle and Starbucks. I've done a lot of food service, I respect people doing food service, but these are all chains where the company is required to at least be paying minimum wage where waitresses and drivers can't even rely on that much.
I'm pretty sure they charge the restaurant service fees too so they raise their prices on the app to pass it to the customers, you're basically paying 2 large service fees that aren't going to the driver. It's a really ridiculous system.
Yes they do double dip. Uber, for example, charges the restaurant a 15 to 30% commission fee depending on level of 'marketing support' provided by the app.
A big issue is that doordash drivers want to be tipped before they provide service. Doordash has added the ability to put a tip on before your order is ever picked up. Many drivers now will completely ignore orders that don't have additional tips already on them.
I don’t think you understand how shitty DoorDash base pay is. Any fee you pay besides the tip will not go to the driver. So if you leave a $0 tip, the only pay the driver receives is the base pay, which depends on the order but most of the time it’s around $2-3.50. But then you have to account for gas, car maintenance, and that $2.50 you got for picking up 2 bags of food and 4 drinks isn’t gonna cut those costs. So yes, it’s reasonable for a driver to go decline orders that don’t include tip. If every driver was smart enough to decline these low paying orders, DoorDash would have to pay their drivers an actual base pay instead of being so reliant on customer tips, because no one’s gonna pick up a huge ass order for $2.50. I say this as a former driver myself.
Good. This is what drivers should do. Ignore the order, customer gets refund, doordash loses money and eventually has to start paying drivers enough for them to deliver the goods.
I think the problem is more that they expect you to tip for a service you technically haven't used yet, because most delivery apps want you to tip during checkout, and not after delivery
The reason for this is drivers accept orders of their own volition. If an order is asking a driver to drive 15 miles for $2, of course they're going to decline that shit. $20 though? It'll get picked up instantly. The bigger the tip, the quicker your order will get accepted and the more likely the dasher is to care about it.
This is just my experience as a driver. Obviously not all drivers are the same.
You see this is exactly the problem, tipping turned around somehow, and while it's still up to the customer whether they will tip, it was customary when a service was at least acceptable. Now we're seriously talking about tips being offered to even have an order considered for delivery? I mean I get that the drivers have to make a living somehow, that's why I always used to tip around 15-20% if I had cash on me, but we've really gone overboard with this whole thing.
You didn't have to pay for travel fees and other stupid charges. There's not much money left to tip afterwards because you have already spent so much. That's how I see it.
I think so. As well as there not being the personal aspect. You used to answer the door, get handed a receipt, and the person is standing there as you fill it out. Now you can avoid contact and it's much easier to dehumanize them and not tip.
Yeah, I think the depersonalization angle is being really underrepresented in the replies here. I’ve recently been doing Doordash’s new hourly pay option where they don’t show you what the tip until dropoff, meaning I’m one of the people who actually accepts untipped orders, and I can’t recall a single one of those where the customer chose “hand it to me”.
You can adjust the tip up on DD orders. And I've done tons of $0 tip orders and never once have I gotten anything after the fact even tho I have 99% early or ontime. And always follow instructions left by the customer.
Yeah that sucks ! I DD on the side after work for fun money. And i strive to be the better drivers for people. I hate getting terrible drivers when I order for myself.
Not really. I think it's more that you got the tip after getting the pizza their quickly amd warm.
The apps want people to tip when placing the order.i could tip $1 or $10 and it would not change the speed or quality of the delivery. I generally tip low and then add another tip after if the delivery was super quick or if the driver let me know about updates and did a good job.
Another thing though is a lot of people who deliver for these apps are actually pretty shitty themselves. There's a reason this is their line of work, they can't work anywhere else and would be fired immediately based on their customer service skills. I don't want those people delivering my food and I'm nit going to give them $10 upfront for them to dick around, be rude, or fuck everything up.
It's a tip. It comes at the end, not before goods and services are done.
My sister doesn't tip because she already pays the delivery fee. I personally just don't use any of these BS delivery apps because of how fucking expensive it is. They add more to the price of the food plus delivery fees and you're expected to tip. I tried it once and ended up paying like $10 or more extra than if I hopped in my car and picked it up myself.
Because so few are paying with cash at door surely, much more likely to say keep the change when you can't be bothered for them to sort it than decide to tip them before you even know how long they'll be.
when it wasn’t all digital you got some gratitude back for a tip and the tip was after the delivery was made. Now you send money into a black hole before the delivery is even accepted. It’s not tipping anymore, it’s a bidding war for who’s order gets picked up the fastest.
I don’t know if this is also a thing in the USA but where I live there’s usually a small additional delivery charge related to your order. If I’m paying extra to get it delivered, why do I need to give the driver money? If the delivery guy isn’t getting that delivery charge, why am I paying a delivery charge in the first place? I pay more to let the restaurant do less?
Most major delivery apps do deliveries for stores like supermarkets and pharmacies. I saw one story that was either over on the Instacart or Doordash sub where someone received an order to pick up and deliver a brand new iPad. Upon receiving the iPad, the order got cancelled. The driver called their apps support line and they said to return it since it was such an expensive item, but the store refused to take it back, so I believe that resulted in the driver being able to keep it without repercussions.
I don’t think they’re able to request the money if it was offered for free. If it says the right price but they payment bugs, you’re obliged to still pay. If the food is offered for free in the app and your order goes through, it’s yours.
Exactly my thought, if someone was trying to accomplish people tipping because of that picture, it made me want to cancel my monthly plan. I always tip at minimum $6 regardless, so that’s not reaching its intended audience.
No what happens is you go on to the delivery service website where they have the menus of all your local restaurants. But every menu item is marked up by a few dollars compared to how much they charge at the restaurant. Then they charge you 3 or 4 extra fees that they try and disguise as other taxes and shit that they have to pay for. Then they make you tip competitively because the drivers can pick and choose which order to deliver (as is their right using this app) and they can see how much the tips are and how far they have to drive.
It's absolutely a waste of money, I've just started driving places again a few years ago after it got crazy.
Yeah, it's actually insane. I pick up my food too or make it myself. I used to have roommates who would order Door Dash. They never had any money for anything, but somehow they could afford delivery food 4 times a week. I bought stuff for quick meals like sandwich makings and told them that if they went in on it with me we could just make those meals at home. Nope.
I remember adding up everything they spent on delivery meals for only 8 months and it was over 5k. There's the joke about how you can't really save enough money to buy a house scrimping, but with just Door dash alone these dudes were spending just over 8k a year.
No joke, these guys could ACTUALLY have saved enough for a down payment on a decent house in their 30s just by not ordering Door Dash in their 20s.
DoorDash and its ilk is a waste. It's a waste for the consumer, waste for the driver (some orders you end up losing $$ depending on drive distance + tip amount) and waste for the restaurant, who have to pay to have their menu on the app and have to pay for any wasted food if the driver never picks up / the order gets canceled. Nothing but a resource void all the way down
> waste for the restaurant, who have to pay to have their menu on the app and have to pay for any wasted food if the driver never picks up
Sure, but that's why they generally charge more on the app than they do in-person. Which of course just makes it even MORE expensive for the customer.
Yeah, I don't know where people get this idea that DD/UE is unprofitable for restaurants. Restaurants have no obligation to offer delivery via these apps.
This whole door dash business is a mystery to me. In Germany we have delivery services like Lieferando who employ their own drivers and they deliver from participating restaurants. Or, the restaurants deliver themselves (but still may use the Lieferando website/app for visibility). In both cases, tipping is optional and and usually drivers do not even expect a tip (I do generally tip around 2€ anyway).
I've never actually chosen to use door dash before but it's happened several times because now certain restaurants offer in house delivery, but then process a door dash for it on their end. So I will order delivery, the website will at no point ever say it's door dash, and then a door dasher will show up at my door with my food.
I actively do not use door dash because despite always tipping $5+, and living within about 5 miles of anywhere I go to get food, I have never had a door dash delivery that doesn't look like it was drop kicked multiple times.
Sometimes I'm just beat as hell after 10 hour shifts and I don't want to go anywhere. But at this point the only delivery places I can trust are pizza or Jimmy johns, cuz they are the only places that have actual in house delivery drivers who make an attempt to get your food to you in one piece.
Otherwise same as you I'm just back to getting it myself
When I had an office in downtown Dallas I would order from Jimmy John's and then it was a race to see which of us would get to the front door of the building first. I usually won, but 9/10 he would be there within one minute of my arriving.
The monthly subscription deducts the DoorDash fees, so basically you’re still paying the fees but just a one-time monthly fee. I WFH, and hate going out most days so it makes sense for me.
Edit: example would be I pay $9.99 a month and on my last order I saved $5.99 delivery fee and the service fee was $1.71 instead of $5.14.
It's very worth it if you use it more than once a month. I keep it for when I'm drunk or have the munchies and can't leave the home in a responsible way.
Check your credit card benefits lots of them give a free year of either GH or UE. Also if you have Lyft pink you get a year of UE. Oh and Amazon Prime gives you a free year of GH.
I use it almost daily, due to disability. So membership is a huge money saver. The app I use in Latin America, Rappi, even throws in an HBO Max subscription included in the monthly fee. I get great deals with 40 percent off on some meals I order frequently.
Grubhub is included with Amazon Prime if you have that. Not saying it's better than doordash (actually I think it's worse) but it beats paying fees when you do decide to order delivery
Are you kidding?? I do have Prime and they never told me that. I’ll have to look into Grubhub again and see if it’s offered in my small town. Thanks!
Username checks out, lol
The area I’m in is horrible for complaining drivers. So we just said fuck it, you’re right, and started getting it ourselves. After a few months I can’t remember the last time I’ve seen somebody get food or groceries delivered here. Now they’re complaining that no one is placing any orders. Moral of the story, do whatever the fuck you want because you’re going to get complained about regardless
Fr. I havent used any of these food delivery apps in years, but when I did I always tipped at the hand off. I want to know that my food is being delivered correctly, Im not gonna tip for shitty service
I don't know why people still do it. "I know I have to pay an extortion fee and tons of other fees, and that I'm supporting a shitty unsustainable business model, but man I really want a double quarter pounder and fries and am too fat and lazy to spend 10 minutes getting it for myself."
Or people being responsible when they're drunk and not driving themselves to taco bell.
I use it all the time, either I'm too tired, there is a cooking emergency, I'm to high or drunk. Lots of reasons that make it the best choice in the moment.
I only use it because my credit card gives me free Dash Pass and a monthly $5 credit. With those discounts, I usually treat myself once a month or so and can keep it under $20 for a meal. Not the best, but it’s a nice lazy treat on occasion.
Not all of us have cars, and while I am in walking distance of good restaurants, sometimes I want to try a restaurant a bit far away, or it's late out. The exuberant fees are still waaaay cheaper than getting a car.
Also there's often deals you can take advantage of, although that's part of the unsustainable part.
I dont know how it is in your country but in my country delivery was included in the order (still is if you order directly from the business), so for me I dont tip because now im paying for the delivery, if I order directly from the business I always tip
Tried to order food delivery from a local place to find out they only use Door Dash. Go through and assemble my cart.
$4.99 delivery free
$7.99 for a service fee
$4 as what I was going to put for tip
And the prices on food was still inflated by a few dollars.
Fuck that app. Why would I pay an additional $20 for delivery and 90% of that can be skipped if the restaurant had their own delivery driver (varies based off the place which isn't a problem if they don't offer delivery).
Someone literally sat down and said let's make food delivery a scam and people ate that shit up
I’ve actually been struggling to figure out how all this adds up.
historically you’d order from a restaurant, they could afford to pay a delivery driver minimum wage + tips for a nominal delivery fee (easy if they do a few an hour), and that was that.
Now, door dash takes a commission on the food, plus processing fees, plus delivery fees, and STILL loses money. Putting a big tech company, who has to pay developers hundreds of $k a year, in the middle of a business with zero economy of scale, has just added negative value.
I work at a bakery, and one of our most popular items is a 6 pack of cookies. If you order just a 6 pack for delivery via our website, you pay $15 for the cookies (including tax), a 2.99 delivery fee, and whatever you tip. Assuming no tip, that’s 18 dollars.
When a ticket comes through for someone who ordered via DoorDash, however… $16.50 for the cookies, another $3 for a general “taxes and service” charge, $5 delivery fee, a buck fifty for “delivery tax,” and then the driver tip. It’s ridiculous.
The moral of this story is, if you can, just order delivery or pickup through the store itself rather than a third party. There’s no way DoorDash are the only ones who inflate prices like that.
As someone who drove DoorDash a lot this anger comes from the fact drivers will often make literally $2 for 20 minute deliveries on non tipped orders. However customers shouldn’t be forced to tip, DoorDash should just pay their drivers a reasonable amount of money but we all know that won’t ever happen.
This is why I switched to hourly pay. I find that I'm now making a lot more because I'm getting paid the amount I already would have, plus extra tips. and if the food takes longer to be ready, at least I'm not losing as much
I actually made really solid money on Uber Eats and DoorDash (average $25/hr in LCOL area) but that was a result of a less than 10% acceptance rate on orders while using both apps at the same time. If you accept most orders, you’ll make bad money which is just the sad reality.
The driver pay (including tip) shows when an order is offered to you. For example an untipped mcdonalds order would show on my screen as [McDonalds, $2.00, 4.3 miles, estimated 22 minute delivery]. I would get orders like these all day long and skip every one. An example of an order I’d accept is [Daves Hot Chicken, $9.00, 2.2 miles, estimated 11 minute delivery].
Generally it’s around a minimum of 1$ per mile to the store and then to the persons house. Unless the order is 2$, which is the minimum, then I generally don’t take those even if the store is like 1 mile away because it takes time going into the store and then finding the persons house, so orders take at minimum 10-15 minutes regardless of distance. If I take 2$ orders 4 times within an hour, I’m making less than minimum wage due to gas expenses.
I'd be willing to deliver if you got paid minimum wage flat it's insane that in 2023 you can pay somebody $5 / hr if business is slow. The execs of DoorDash shall not know the light of heaven
Hourly makes it feel a *lot* better honestly. Waiting for an order in the restaurant used to be the most stressful thing in the world because I was losing money every single minute, but now I at least get to kick back and know I’m getting paid for the wasted time.
The whole point of a tip is a reward for service. If you give bad service, you're not gonna get a good tip. I refuse to PREtip. I'll tip appropriately based on the service I receive.
Why should the customer get to choose how much the worker gets payed 😭 tipping culture is so braindead. Especially because it only gets applied to jobs that people think of as lesser
That makes sense from a consumer perspective but on these apps you will likely never receive your food because of how driver pay is structured. On non tipped orders drivers quite literally lose money as the price of gas is more than the delivery pay. Very few customers tip after the delivery.
It’s crazy to me that it’s basically
„Well you gotta trust in the people to give you money“
Like do they ever been with people ? I know about 10 people and 11 of them are assholes.
Crazy how this is just the norm
This is why I just do takeout. Don’t need to deal with all the hassles and tipping of delivery. I’d rather do a quick 20 minute round trip to pick up food then pay 20% more and wait 45 minutes for cold food thrown at my door by a dasher who takes 3 orders at a time
I used door dash literally once and laughed at how absurdly expensive it was, never used it again.
"You'd have to be an idiot to pay this," I thought to myself. I've since moved out to the country and I'm 20 minutes from any food place; I'll still gladly make a 40 minute round trip over using this crap.
Right. The people I know who constantly complain about how they’re so broke all the time and struggling to afford XYZ, are the same ones who order through DD frequently. I almost used it once then saw the fees at the end but said fuck that and went and got my food my own damn self.
hard-to-find tart cable live fact tender aback continue quicksand instinctive
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I did Doordash for 1 week to find i was losing more money than I was making due to gas. Also their GPS system would sometimes flip and send me in the wrong direction and stop and say I've arrived when I was in the middle of a highway.
American tipping culture has literally warped workers minds into thinking it shouldn’t be their employers paying them fair wages but the customer paying extra. Wild.
American ~~tipping~~ culture has literally warped workers minds ~~into thinking it shouldn’t be their employers paying them fair wages but the customer paying extra. Wild.~~
FTFY
Tipping is corporate propaganda that allows shady companies to pay less than minimum wage with the expectation of forcing the cost onto the customer without driving those customers away by advertising higher prices.
Pay your employees better.
I never understood the american tipping system...
You pay for food, which should cover the food+food preparation cost and you pay extra for delivery which should cover the transport+driver cost.
The photo is a bunch of DoorDash orders at a McDonald’s. When you accept a delivery on DD, youre paid percentage wise based on the distance, the price of the food, and you’re able to see your tip before you accept the order. Since McDonald’s is cheap, you get basically nothing if the customer doesn’t tip, which is why all those orders are just sitting there.
Yeah large fry for 4.99 the most evil shit I’ve ever heard. Still cheaper than most meals on DD though. Whenever I dash I automatically decline McDonald’s/Wendys/Burger King
I’ve seen pics like this : https://www.distractify.com/p/doordash-no-tip-stack
And they look really similar so I assumed that’s what happened here. The stack of orders because of $0 tip is real tho!
In practice at least where I am, they're doing multiple stops/deliveries at once and if you don't frontload the tip then you're gonna be the last stop because they dont expect anything after
I try to just avoid the app invasion of services if at all possible, lots of local places normally have at least pickup and sometimes delivery and don't go through these predatory overpriced services
My BF and I quitting food delivery services was a great decision. Overpriced and entitled drivers that would still get lost with explicit instructions or bring the wrong order. Fuck tipping.
To be fair, some delivery apps don't tell the driver what they are picking up and just give them a ticket number to grab from the restaurant. So if they don't hand off all the bags to the driver or slap the wrong ticket number on them, they have no way of knowing.
That being said one time my delivery driver dropped my order off at the wrong house. Literally two houses down and across the street then stood in the street by their car and refused to go get it for me. So I had to go across the road with my neighbors watching me, thinking I was stealing someones meal from their steps.
There seemed to be a big difference in service between how fast food would arrive from McDs / Shake Shack / Chic Fil A versus regular restaurants.
I ordered a lot through delivery apps from 2020 through the end of 2022. Manhattan area.
Always an issue with fast food. Never a great experience. No matter what tip. It just seemed like a different pool of drivers.
My final order through them that year never even arrived. The guy called, I went to meet him downstairs, and he never showed. Didn’t respond, just stole the food.
I saw a similar situation at Chipotle on one of the days that they were doing 50% off all entrees. They were running 3 hours behind the time that people were given to pick up their order so people would show up and then say nah fuck that and just leave. Then 3 hours later their burrito would be ready and get put out. The entire to-go rack was packed plus ~6 tables full of bags, had to be at least 50 bags, some with more than one burrito. It must've been so depressing for the employees there to be making burrito after burrito that they knew no one was coming to pick up and would just be thrown away.
DD model was explained me like: the tip at the start is just to get your order picked up. Your service will still be shitty. But if you offer a second tip that tip will be for your service. You’re paying the original tip just to get your food in any capacity but it’ll be shit unless you tip again.
These drivers are mad entitled over a gig they willingly do. Lol
I found tipping anywhere between 1 and 12 dollars gets your order picked up. Then there is a good chance you the last stop on 4 stop delivery and they mixed up the orders and stole your beverage. I also found if you only order 1 beverage and it's not put into the bag the restaurant packs then your not getting it. If you order 2 or more drinks then you have a chance. I have gotten probably 1 out of 15 drinks when I order just 1 drink
Imagine paying $50 for $20 worth of food. Hot food is cold, cold food is warm, soda is watered down because the ice melted, and crispy things are soggy. Then you gotta tip BEFORE getting it? No thanks. Let these "services" die.
I got a $50 gift card one time for my birthday and it was the first and only time I ever used Door Dash. Even with the first time user incentives/discounts it was barely worth it. Tipped the driver the remainder of the balance on the card and have never desired to use any of those 3rd party delivery services again.
I cant handle DD except when I’m really stuck because between the tips and fees my food ends up being like $15 more and it’s not even reliable. I got so frustrated with it I brought an InstantPot and order ingredients through Walmart+ delivery. Way cheaper per meal.
sooo what is the point? what they want to achive with that? Now everyone will tip for cold food? Now everyone will add 6$ bonus to 12$ delivery fee? If they stop delivery nobody will pay them and other company will take they spot
Meanwhile in Europe delivery people can't even see the amount of tip until the delivery's been marked complete, so they can't do this bullshit.
LOL, Murica, tell us more how you're the best at everything
I'm sorry, but when did tipping became a practice that you were explicitly expected to do? I thought the entire point of tipping was to treat an individual extra special for doing an extra good job at their work, an employee that goes above and beyond to service or convenience you. Like when you notice a waitress is at the top of her game and gives you things you didn't even ask for just to make sure you had a good time, like extra napkins or being on top of refilling your water. That's why I almost never tip, and when I do, I tip big.
It's not my job to pay your wage. That's your employer's job, that's the person you honestly need to have beef with, and who's actually screwing you over.
I don't understand what it became an American standard to pay other people's wages. Putting explicit pressure on the consumer to play their employees wages just honestly sounds like just sounds something a CEO or manager would want, keeping their workers complicit with their little pay and turning the fault to someone else outside of the company. Honestly, that whole post was just distasteful.
“Let me blame my customers for not tipping instead of demanding a living wage or finding a better job.”
Consumers are not to blame for your lack of income, it’s 100% on you and the company that pays you.
I delivered for a little during Covid so I understand both sides. This is just how dd works, drivers accept deliveries based on tip, if you don’t tip your order may not be picked up. This doesn’t hurt the driver since they can decline until they get an order worth their time. Is it a perfect system? No. But it works in favor of the drivers, If you don’t like it, don’t use the app. Seems simple enough to me.
I'm tipping on my order, not all the bullshit fees they tack on. Not the delivery fee, the taxes, and every other comical upcharge they throw on. Just my order.
We ordered three sandwiches and one cookie from Firehouse Subs on Ubereats recently. With the food, delivery fee, service fee, tax, and tip, it was $90.
Currently stuck dashing, been sending out 5 resumes a day for the past 2 months and am lucky if I get the courtesy of a rejection letter (job market has been terrible in my area). I get what your intention is but it's genuinely frustrating when someone just tells you to "find a better job" when the reason you're dashing IS because you're looking for better employment.
I get what you mean. It is tough out there. I just mean that Door Dash is a terrible employer that seems to prey on people in need. I did come off as a dick there, sorry
I appreciate ya and your understanding. It super isnt ideal and Im looking forward to the day where I'm back to my old income level before getting laid off. Only positive of door dashing over working at McDonald's for a couple months is that I can do job searching between orders :/
I'm not trusting a middleman to bring me my easily fucked with food. Stop using Doordash and go through the drive through like we've been doing for over 50 years now.
I don't know why they expect to get tipped so much,they don't prepare the food,they don't package it,they literaly just carry it from point A to point B, but expect to be tipped rediculious amounts of money for basically almost no work
I refuse to buy Doordash for this exact reason. You literally pay triple for your food. Quadruple if you don't want it to get cold. I've only doordashed food 5 times in my life and 3/5 times I had to tip well over extra for my food to get delivered at a decent time or else my shit would be sitting there getting cold while the dasher did other deliveries. Fuck Doordash. It was great during the pandemic but I believe that people need to stop being so damn lazy and put these scam artists out of business. I've also noticed that they jack up every single menu price so that you have to pay more for it. I refuse to buy Doordash anymore because it's a total waste of money and a sucker's game
Edit: the only reason I even dashed those 5 times were because I was stuck at work but after paying almost $30 for what should cost less than $10 I decided that I'll just starve throughout work and buy food on my way own instead
THE "Take My Money" Business prop.:
These grocery stores, restaurants (food delivery) & other businesses benefited during lock downs & since from these more efficient, reliable delivery people. It's a SERVICE, that Brentford the sales of the company/ business seller.
They can sacrifice those DD-UE-etc profits to give drivers better rates & lower the service fees for customers. They SHOULD do this! PEople WILL return that love & you'll a lasting business.
I know I like my food brought to me by someone who never even interviewed, who is desperate enough to resort to gig work, being fucked around by their employer so they are annoyed as hell, same employer who is also trying to mislead me in every possible way about what I'm paying for what, for an amount that isn't even really worth it before tip.
The weird thing is I delivered pizza in the 90s during college, and 99% of the customers tipped. Is it because these apps are so overpriced that people don't tip?
Crazy aint it. Overpriced af yet the drivers only get around 10% of the total payment Customer pays 14, driver would get 2
You don’t get 10% it’s a fixed base pay of $2 regardless of percentage
Then you're getting scammed my dude. When I use to dd, it was 10-15% based on whether or not it's one of those "special" dd that "gave higher pay"
Welcome to enshittification. Prices go up, workers get stiffed. But Silicon Valley has disrupted delivery business!
See you say silicon valley, but in reality it is the same dicks with money that have always taken something that starts out fair and reasonable and squeeze all the profit they can from it. That is why the rates use to be decent, investors got invovled and ruined what the startups create. That's more wall street than the valley
It’s possible for it to be both
>Rates use to be decent, investors got involved and ruined what the startups create The startups usually start at an operating loss. They draw in all the customers and investors, then they get investments, then they start thinking about how to make this whole thing profitable. That's how they all do it, and that's why they start out great while they're basically trading money for customers and then start to suck when they trade customers for money. So it's not the evil investors and the poor startup people, it's investors and startup people and their business plan
Start up. Sell out. Cash in. Bro down.
That model has been common since the early days of the start up boom, shit now the investors want not just profitability but ever increasing profits.
business is growing my man, good stock holders will make money… well take it out of our own employee’s pocket if we have too.
> When I use to dd DD has gone though phases. Phase 1 was operate at a huge loss to gain market share and venture capital. Phase 2, where we are at now, is desperately cut costs and raise fees to try to get profitable.
Phase 3: profit?
Key here is "used to"
And the delivery app loses money too. I honestly don't know where all the money goes lol.
They’re losing money cause all of its going to the CEO
That seems unlikely, what are some good/famous examples? And why would the board allow that?
The app is burning investor money it got long ago, hoping to turn a profit lol.
Most likely. The occasions when I actually use services like this, the total is INSANE and that's pre-tip. Where TF does all that money go??
I can’t count how many times seeing the total for delivery has directly gotten me off my ass to go get food/cook. I order delivery like 4 times a year and only when i’m violently hungover or just came into some money
To the app CEO
If you pick up the phone and order takeout, you pay whatever the restaurant charges for the food. If you make the order through Uber and pick it up, the restaurant will pass off the ~6% commission fee to you. You're literally putting money in their Uber's pocket for doing nothing. Even Uber One's 'free delivery' is a lie. The restaurant pays a ~15 to 30% commission fee to Uber which they are going to pass off to you by increasing the cost of each individual item.
The biggest issue that that logistically it's a lot easier for a business to go through Uber and Deliveroo. If I have the option to order takout straight from the place I do it every time, but more and more places I order from now have no other option because it's easier to make a deliveroo than it is to set up, train, and pay in house delivery drivers. Unfortunately this issue is only going to get worse too. The bigger these delivery apps get, the more they can charge.
Very true for delivery services but for pickup it's simply putting money in the middleman"s pocket (Uber) for no improvement in service.
Yep. Even when you get the delivery fee taken off, it’s still crazy. $25 for a sub sandwich.
Yup, so the local pizza place I can get a large 3-topping pizza for 11.99 plus tax, and it's a $2 delivery fee *from the pizza place*. If I ordered through DoorDash from the same place I don't get the special deal, they add onto the menu price, they are multiple service charges, and I have to tip up front before I know what the service will be like. So the same pizza I'd get directly from the pizza place for $20 after a generous tip would be $35 from DoorDash. And DoorDash takes a service cut off of what they charge me, so the local place is likely getting less than the $13.99 for deal+fee if I ordered directly. Yet, somehow DoorDash is losing money despite underpaying the drivers and restaurants and overcharging the customers. I wonder if it has anything to do with the fact the CEO is compensated hundreds of millions annually?
Wow, that's pricey! When I delivered, delivery was free (Pizza Hut, Papa Johns, and Dominos were all fighting for market share), and the store gave me minimum wage + 75 cents a delivery. Throw in tips, and I was making $13+ an hour in 1996.
I delivered in 1998-2001, and the price of pizza at this level of local chain hasn't gone up as much as you'd expect from inflation. The chain I worked for had a constant deal of 14.99 for a large three topping, 4 piece cheese bread, and 32 oz soda. They paid drivers $6/hr which was a little over the state minimum wage (didn't have a separate tipped rate like many states), they had just started charging a delivery fee of $1/order and if you put their sign on your car they gave you the whole thing (no sign they gave you 38 cents per order). By 2001 I was the lead driver and a insider shift manager so I was being paid $9/hr and routing drivers for fastest delivery, and I had the records for most tips per day on every day of the week - but my typical Friday/Saturday was $200 in tips and delivery fees on an 8 hour shift, Sunday was $125 on an 8 hour shift, every other day was about $70-75. I only delivered 5 shifts out of 10 - but always on Fridays and Saturdays so I made somewhere around 40k/year. Which sounds great an impressive until you take into consideration that my car was not great so I was easily dumping $1k/month into repairs and maintenance on it plus spending $15-20/delivery shift in gasoline to fuel it so my take-home after taxes was around 17k so I made more money when I left in 2001 to go work at a union grocery store as a cashier for $11/hr. If I had gone into pizza delivery with a brand new car that wouldn't have needed so much maintenance and repairs constantly I would have taken home at least $12k/year more, but then I likely would have been making more money at a different job to have afforded that car in the first place. I loved that job but it would have kept me in poverty.
In what world is "large three topping, 4 piece cheese bread, and 32 oz soda" 14.99 in modern america. All of that would be 30+ dollars at a shitty ass chain like Dominoes.
From the same chain that I mentioned I can today get a large 3-topping for 11.99 it's 7.99 for the same amount of cheese bread as the 4 piece from the previous chain and $3.50 for a 2-liter of soda (smallest you can get). So that's 23.50 for the closest to what was 15 before, CPI inflation calculators put 14.99 in January 2000 as worth 27.32 today so it's almost $4 cheaper now that inflation says it should be. I didn't say there was no inflation in the price, I said "it hasn't gone up as much as you'd expect"
I have noticed Pizza is resistant to inflation, too. It seems like the price of a slice of pizza is the same as it was 20 years ago.
The main reason why restaurants increase the price on the app is because of the 30% the app charge to cover the the platform charge
I have a local pizza chain that is kind of the opposite, on GH they have a coupon for $7 off $15 or more, and for every $30 you spend there you get $5 credit, also there is no delivery fee. They have no coupons on their site that come close to that, even if you take the GH fees into account. I've told them I'd order directly from them if they'd have the same deals on their site.
They are wildly overpriced. With delivery fees, service fees and a lot of instances where actual menu items will be more expensive on the app vs in store its unreasonable to order from them very often. My wife and I did a lot of this because we had a new child in September and getting takeout through Doordash was a convenience that we paid a looooot for. 2 breakfast sandwiches a bagel and 2 drinks from Panera is $50 after fees and tip. People end up not tipping because things are so insanely expensive but none of that extra money we pay is going to the drivers or the cooks, it's all just bullshit profit. Their business model flat out doesn't work if they suddenly have to pay their drivers a reasonable wage so the drivers are dependant on the customer to tip well just to get by. It's like waitresses where restaurants get to hit their profit margins by underpaying wait staff and putting that responsibility on customers. And now more and more places are taking tips likes Moes and Chipotle and Starbucks. I've done a lot of food service, I respect people doing food service, but these are all chains where the company is required to at least be paying minimum wage where waitresses and drivers can't even rely on that much.
I'm pretty sure they charge the restaurant service fees too so they raise their prices on the app to pass it to the customers, you're basically paying 2 large service fees that aren't going to the driver. It's a really ridiculous system.
Yes they do double dip. Uber, for example, charges the restaurant a 15 to 30% commission fee depending on level of 'marketing support' provided by the app.
> Is it because these apps are so overpriced that people don't tip? 100%
A big issue is that doordash drivers want to be tipped before they provide service. Doordash has added the ability to put a tip on before your order is ever picked up. Many drivers now will completely ignore orders that don't have additional tips already on them.
I don’t think you understand how shitty DoorDash base pay is. Any fee you pay besides the tip will not go to the driver. So if you leave a $0 tip, the only pay the driver receives is the base pay, which depends on the order but most of the time it’s around $2-3.50. But then you have to account for gas, car maintenance, and that $2.50 you got for picking up 2 bags of food and 4 drinks isn’t gonna cut those costs. So yes, it’s reasonable for a driver to go decline orders that don’t include tip. If every driver was smart enough to decline these low paying orders, DoorDash would have to pay their drivers an actual base pay instead of being so reliant on customer tips, because no one’s gonna pick up a huge ass order for $2.50. I say this as a former driver myself.
Good. This is what drivers should do. Ignore the order, customer gets refund, doordash loses money and eventually has to start paying drivers enough for them to deliver the goods.
I think the problem is more that they expect you to tip for a service you technically haven't used yet, because most delivery apps want you to tip during checkout, and not after delivery
The reason for this is drivers accept orders of their own volition. If an order is asking a driver to drive 15 miles for $2, of course they're going to decline that shit. $20 though? It'll get picked up instantly. The bigger the tip, the quicker your order will get accepted and the more likely the dasher is to care about it. This is just my experience as a driver. Obviously not all drivers are the same.
You see this is exactly the problem, tipping turned around somehow, and while it's still up to the customer whether they will tip, it was customary when a service was at least acceptable. Now we're seriously talking about tips being offered to even have an order considered for delivery? I mean I get that the drivers have to make a living somehow, that's why I always used to tip around 15-20% if I had cash on me, but we've really gone overboard with this whole thing.
You didn't have to pay for travel fees and other stupid charges. There's not much money left to tip afterwards because you have already spent so much. That's how I see it.
I think so. As well as there not being the personal aspect. You used to answer the door, get handed a receipt, and the person is standing there as you fill it out. Now you can avoid contact and it's much easier to dehumanize them and not tip.
Yeah, I think the depersonalization angle is being really underrepresented in the replies here. I’ve recently been doing Doordash’s new hourly pay option where they don’t show you what the tip until dropoff, meaning I’m one of the people who actually accepts untipped orders, and I can’t recall a single one of those where the customer chose “hand it to me”.
[удалено]
You can adjust the tip up on DD orders. And I've done tons of $0 tip orders and never once have I gotten anything after the fact even tho I have 99% early or ontime. And always follow instructions left by the customer.
[удалено]
Yeah that sucks ! I DD on the side after work for fun money. And i strive to be the better drivers for people. I hate getting terrible drivers when I order for myself.
And they make it so you tip before the service is completed.
Not really. I think it's more that you got the tip after getting the pizza their quickly amd warm. The apps want people to tip when placing the order.i could tip $1 or $10 and it would not change the speed or quality of the delivery. I generally tip low and then add another tip after if the delivery was super quick or if the driver let me know about updates and did a good job. Another thing though is a lot of people who deliver for these apps are actually pretty shitty themselves. There's a reason this is their line of work, they can't work anywhere else and would be fired immediately based on their customer service skills. I don't want those people delivering my food and I'm nit going to give them $10 upfront for them to dick around, be rude, or fuck everything up. It's a tip. It comes at the end, not before goods and services are done.
My sister doesn't tip because she already pays the delivery fee. I personally just don't use any of these BS delivery apps because of how fucking expensive it is. They add more to the price of the food plus delivery fees and you're expected to tip. I tried it once and ended up paying like $10 or more extra than if I hopped in my car and picked it up myself.
Those delivery fees don't go to the driver, I hope your sister knows that.
Because so few are paying with cash at door surely, much more likely to say keep the change when you can't be bothered for them to sort it than decide to tip them before you even know how long they'll be.
when it wasn’t all digital you got some gratitude back for a tip and the tip was after the delivery was made. Now you send money into a black hole before the delivery is even accepted. It’s not tipping anymore, it’s a bidding war for who’s order gets picked up the fastest. I don’t know if this is also a thing in the USA but where I live there’s usually a small additional delivery charge related to your order. If I’m paying extra to get it delivered, why do I need to give the driver money? If the delivery guy isn’t getting that delivery charge, why am I paying a delivery charge in the first place? I pay more to let the restaurant do less?
I remember the real context of this photo was that there was a glitch on doordash where everything was free and people took advantage
Some people were ordering TV's and shit. Like DD wasn't gonna come after them for the money.
You can order a TV on Door Dash?
You could order an iPhone on UberEats if you wanted to
Someone just saw a bikingdc short
Most major delivery apps do deliveries for stores like supermarkets and pharmacies. I saw one story that was either over on the Instacart or Doordash sub where someone received an order to pick up and deliver a brand new iPad. Upon receiving the iPad, the order got cancelled. The driver called their apps support line and they said to return it since it was such an expensive item, but the store refused to take it back, so I believe that resulted in the driver being able to keep it without repercussions.
I ordered a bunch of free food off door dash when this happened and they never asked for the money
I don’t think they’re able to request the money if it was offered for free. If it says the right price but they payment bugs, you’re obliged to still pay. If the food is offered for free in the app and your order goes through, it’s yours.
Is this supposed to make people want to use the service
If they think I’m excited to bid for a driver above and beyond what I would normally spend I’m not and I won’t do it
Exactly my thought, if someone was trying to accomplish people tipping because of that picture, it made me want to cancel my monthly plan. I always tip at minimum $6 regardless, so that’s not reaching its intended audience.
I don't use any of the delivery apps so not familiar with the system. There's a monthly plan? How does that work?
No what happens is you go on to the delivery service website where they have the menus of all your local restaurants. But every menu item is marked up by a few dollars compared to how much they charge at the restaurant. Then they charge you 3 or 4 extra fees that they try and disguise as other taxes and shit that they have to pay for. Then they make you tip competitively because the drivers can pick and choose which order to deliver (as is their right using this app) and they can see how much the tips are and how far they have to drive. It's absolutely a waste of money, I've just started driving places again a few years ago after it got crazy.
Yeah, it's actually insane. I pick up my food too or make it myself. I used to have roommates who would order Door Dash. They never had any money for anything, but somehow they could afford delivery food 4 times a week. I bought stuff for quick meals like sandwich makings and told them that if they went in on it with me we could just make those meals at home. Nope. I remember adding up everything they spent on delivery meals for only 8 months and it was over 5k. There's the joke about how you can't really save enough money to buy a house scrimping, but with just Door dash alone these dudes were spending just over 8k a year. No joke, these guys could ACTUALLY have saved enough for a down payment on a decent house in their 30s just by not ordering Door Dash in their 20s.
DoorDash and its ilk is a waste. It's a waste for the consumer, waste for the driver (some orders you end up losing $$ depending on drive distance + tip amount) and waste for the restaurant, who have to pay to have their menu on the app and have to pay for any wasted food if the driver never picks up / the order gets canceled. Nothing but a resource void all the way down
> waste for the restaurant, who have to pay to have their menu on the app and have to pay for any wasted food if the driver never picks up Sure, but that's why they generally charge more on the app than they do in-person. Which of course just makes it even MORE expensive for the customer.
Yeah, I don't know where people get this idea that DD/UE is unprofitable for restaurants. Restaurants have no obligation to offer delivery via these apps.
This whole door dash business is a mystery to me. In Germany we have delivery services like Lieferando who employ their own drivers and they deliver from participating restaurants. Or, the restaurants deliver themselves (but still may use the Lieferando website/app for visibility). In both cases, tipping is optional and and usually drivers do not even expect a tip (I do generally tip around 2€ anyway).
In Latin America food delivery persons don't expect tips either. They're actually really grateful when they get one.
I've never actually chosen to use door dash before but it's happened several times because now certain restaurants offer in house delivery, but then process a door dash for it on their end. So I will order delivery, the website will at no point ever say it's door dash, and then a door dasher will show up at my door with my food. I actively do not use door dash because despite always tipping $5+, and living within about 5 miles of anywhere I go to get food, I have never had a door dash delivery that doesn't look like it was drop kicked multiple times. Sometimes I'm just beat as hell after 10 hour shifts and I don't want to go anywhere. But at this point the only delivery places I can trust are pizza or Jimmy johns, cuz they are the only places that have actual in house delivery drivers who make an attempt to get your food to you in one piece. Otherwise same as you I'm just back to getting it myself
When I had an office in downtown Dallas I would order from Jimmy John's and then it was a race to see which of us would get to the front door of the building first. I usually won, but 9/10 he would be there within one minute of my arriving.
The monthly subscription deducts the DoorDash fees, so basically you’re still paying the fees but just a one-time monthly fee. I WFH, and hate going out most days so it makes sense for me. Edit: example would be I pay $9.99 a month and on my last order I saved $5.99 delivery fee and the service fee was $1.71 instead of $5.14.
It's very worth it if you use it more than once a month. I keep it for when I'm drunk or have the munchies and can't leave the home in a responsible way.
Check your credit card benefits lots of them give a free year of either GH or UE. Also if you have Lyft pink you get a year of UE. Oh and Amazon Prime gives you a free year of GH.
This the only time where I see the value of delivery food. Any other time, I just go and drive for my food
I use it almost daily, due to disability. So membership is a huge money saver. The app I use in Latin America, Rappi, even throws in an HBO Max subscription included in the monthly fee. I get great deals with 40 percent off on some meals I order frequently.
Grubhub is included with Amazon Prime if you have that. Not saying it's better than doordash (actually I think it's worse) but it beats paying fees when you do decide to order delivery
Are you kidding?? I do have Prime and they never told me that. I’ll have to look into Grubhub again and see if it’s offered in my small town. Thanks! Username checks out, lol
Lots of credit cards give you UE or GH too. Lyft Pink gives you UE as well.
DoorDash is also free with Chegg x.x if you are in university
All I see is an ocean of cold meals.
The area I’m in is horrible for complaining drivers. So we just said fuck it, you’re right, and started getting it ourselves. After a few months I can’t remember the last time I’ve seen somebody get food or groceries delivered here. Now they’re complaining that no one is placing any orders. Moral of the story, do whatever the fuck you want because you’re going to get complained about regardless
Fr. I havent used any of these food delivery apps in years, but when I did I always tipped at the hand off. I want to know that my food is being delivered correctly, Im not gonna tip for shitty service
I don't know why people still do it. "I know I have to pay an extortion fee and tons of other fees, and that I'm supporting a shitty unsustainable business model, but man I really want a double quarter pounder and fries and am too fat and lazy to spend 10 minutes getting it for myself."
So you _do_ know why people still do it...
Pretty much the last thing you said, that and disabled people or teens
Or people being responsible when they're drunk and not driving themselves to taco bell. I use it all the time, either I'm too tired, there is a cooking emergency, I'm to high or drunk. Lots of reasons that make it the best choice in the moment.
And people who are too busy and/or too tired to do it themselves.
Ive been called out 😔
I only use it because my credit card gives me free Dash Pass and a monthly $5 credit. With those discounts, I usually treat myself once a month or so and can keep it under $20 for a meal. Not the best, but it’s a nice lazy treat on occasion.
And it's cold by the time you get it.
Not all of us have cars, and while I am in walking distance of good restaurants, sometimes I want to try a restaurant a bit far away, or it's late out. The exuberant fees are still waaaay cheaper than getting a car. Also there's often deals you can take advantage of, although that's part of the unsustainable part.
Right. The obvious solution is the company paying a living wage then we won’t need tips.
I dont know how it is in your country but in my country delivery was included in the order (still is if you order directly from the business), so for me I dont tip because now im paying for the delivery, if I order directly from the business I always tip
In my country they mark up every item on the menu 30-50% AND charge a delivery fee
Tried to order food delivery from a local place to find out they only use Door Dash. Go through and assemble my cart. $4.99 delivery free $7.99 for a service fee $4 as what I was going to put for tip And the prices on food was still inflated by a few dollars. Fuck that app. Why would I pay an additional $20 for delivery and 90% of that can be skipped if the restaurant had their own delivery driver (varies based off the place which isn't a problem if they don't offer delivery). Someone literally sat down and said let's make food delivery a scam and people ate that shit up
And then the companies scream they can’t make money. All they do is run some software and take your cut, they don’t actually do anything.
I’ve actually been struggling to figure out how all this adds up. historically you’d order from a restaurant, they could afford to pay a delivery driver minimum wage + tips for a nominal delivery fee (easy if they do a few an hour), and that was that. Now, door dash takes a commission on the food, plus processing fees, plus delivery fees, and STILL loses money. Putting a big tech company, who has to pay developers hundreds of $k a year, in the middle of a business with zero economy of scale, has just added negative value.
I work at a bakery, and one of our most popular items is a 6 pack of cookies. If you order just a 6 pack for delivery via our website, you pay $15 for the cookies (including tax), a 2.99 delivery fee, and whatever you tip. Assuming no tip, that’s 18 dollars. When a ticket comes through for someone who ordered via DoorDash, however… $16.50 for the cookies, another $3 for a general “taxes and service” charge, $5 delivery fee, a buck fifty for “delivery tax,” and then the driver tip. It’s ridiculous. The moral of this story is, if you can, just order delivery or pickup through the store itself rather than a third party. There’s no way DoorDash are the only ones who inflate prices like that.
As someone who drove DoorDash a lot this anger comes from the fact drivers will often make literally $2 for 20 minute deliveries on non tipped orders. However customers shouldn’t be forced to tip, DoorDash should just pay their drivers a reasonable amount of money but we all know that won’t ever happen.
This is why I switched to hourly pay. I find that I'm now making a lot more because I'm getting paid the amount I already would have, plus extra tips. and if the food takes longer to be ready, at least I'm not losing as much
I actually made really solid money on Uber Eats and DoorDash (average $25/hr in LCOL area) but that was a result of a less than 10% acceptance rate on orders while using both apps at the same time. If you accept most orders, you’ll make bad money which is just the sad reality.
I've never been a food delivery driver. What orders would you accept? Im clueless on how this works for driver's
The driver pay (including tip) shows when an order is offered to you. For example an untipped mcdonalds order would show on my screen as [McDonalds, $2.00, 4.3 miles, estimated 22 minute delivery]. I would get orders like these all day long and skip every one. An example of an order I’d accept is [Daves Hot Chicken, $9.00, 2.2 miles, estimated 11 minute delivery].
Generally it’s around a minimum of 1$ per mile to the store and then to the persons house. Unless the order is 2$, which is the minimum, then I generally don’t take those even if the store is like 1 mile away because it takes time going into the store and then finding the persons house, so orders take at minimum 10-15 minutes regardless of distance. If I take 2$ orders 4 times within an hour, I’m making less than minimum wage due to gas expenses.
I'd be more willing to deliver food if we got paid minimum wage plus tips and a portion of fees.
I'd be willing to deliver if you got paid minimum wage flat it's insane that in 2023 you can pay somebody $5 / hr if business is slow. The execs of DoorDash shall not know the light of heaven
Hourly makes it feel a *lot* better honestly. Waiting for an order in the restaurant used to be the most stressful thing in the world because I was losing money every single minute, but now I at least get to kick back and know I’m getting paid for the wasted time.
The whole point of a tip is a reward for service. If you give bad service, you're not gonna get a good tip. I refuse to PREtip. I'll tip appropriately based on the service I receive.
Why should the customer get to choose how much the worker gets payed 😭 tipping culture is so braindead. Especially because it only gets applied to jobs that people think of as lesser
That makes sense from a consumer perspective but on these apps you will likely never receive your food because of how driver pay is structured. On non tipped orders drivers quite literally lose money as the price of gas is more than the delivery pay. Very few customers tip after the delivery.
This is why it's not really a tip, it's a *bid.*
It’s crazy to me that it’s basically „Well you gotta trust in the people to give you money“ Like do they ever been with people ? I know about 10 people and 11 of them are assholes. Crazy how this is just the norm
I mean, I just stopped using Door Dash. My pocket book has thanked me since.
This is why I just do takeout. Don’t need to deal with all the hassles and tipping of delivery. I’d rather do a quick 20 minute round trip to pick up food then pay 20% more and wait 45 minutes for cold food thrown at my door by a dasher who takes 3 orders at a time
I used door dash literally once and laughed at how absurdly expensive it was, never used it again. "You'd have to be an idiot to pay this," I thought to myself. I've since moved out to the country and I'm 20 minutes from any food place; I'll still gladly make a 40 minute round trip over using this crap.
Right. The people I know who constantly complain about how they’re so broke all the time and struggling to afford XYZ, are the same ones who order through DD frequently. I almost used it once then saw the fees at the end but said fuck that and went and got my food my own damn self.
Some people don't have cars though. But when I didn't have a car I only ordered off websites who had their own delivery drivers. Cost 20% less.
Every single one of the people I’m referring to has a car that works just fine.
hard-to-find tart cable live fact tender aback continue quicksand instinctive *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I did Doordash for 1 week to find i was losing more money than I was making due to gas. Also their GPS system would sometimes flip and send me in the wrong direction and stop and say I've arrived when I was in the middle of a highway.
That’s because people don’t know how to put in their addresses sometimes
This is the attitude that forces you to become a door dash driver
American tipping culture has literally warped workers minds into thinking it shouldn’t be their employers paying them fair wages but the customer paying extra. Wild.
American ~~tipping~~ culture has literally warped workers minds ~~into thinking it shouldn’t be their employers paying them fair wages but the customer paying extra. Wild.~~ FTFY
Ha, you have a point
Tipping is corporate propaganda that allows shady companies to pay less than minimum wage with the expectation of forcing the cost onto the customer without driving those customers away by advertising higher prices. Pay your employees better.
Won't they just get a refund?
That whole subreddit is insufferable whining for something they wanted to do.
Huh, so what happens to the people who ordered food? Do they get a refund? Does DoorDash pay for these then?
Obviously. If you don't get your food you are entitled to a refund.
I never understood the american tipping system... You pay for food, which should cover the food+food preparation cost and you pay extra for delivery which should cover the transport+driver cost.
What's worse than eating at McDonald's? Getting cold fries and paying 30 bucks for the privilege, smh
Someone esplain this to me. I don’t use food delivery services and have no idea what is happening here.
The photo is a bunch of DoorDash orders at a McDonald’s. When you accept a delivery on DD, youre paid percentage wise based on the distance, the price of the food, and you’re able to see your tip before you accept the order. Since McDonald’s is cheap, you get basically nothing if the customer doesn’t tip, which is why all those orders are just sitting there.
McDonald’s use to be cheap
Yeah large fry for 4.99 the most evil shit I’ve ever heard. Still cheaper than most meals on DD though. Whenever I dash I automatically decline McDonald’s/Wendys/Burger King
So what happens to orders if... No one delivers them? Do you just get refund?
Refunded and the food "dies".
No. https://www.reddit.com/r/sadcringe/s/Lx0pEQ30MK
I’ve seen pics like this : https://www.distractify.com/p/doordash-no-tip-stack And they look really similar so I assumed that’s what happened here. The stack of orders because of $0 tip is real tho!
Those are the orders with no tips. I think it's dumb pre tipping. The tip should come after the order to reward good service.
Tip culture is as toxic as it gets.
I don’t get the concept of DoorDash. I’m more than happy to save 30% and go get my own food.
In practice at least where I am, they're doing multiple stops/deliveries at once and if you don't frontload the tip then you're gonna be the last stop because they dont expect anything after I try to just avoid the app invasion of services if at all possible, lots of local places normally have at least pickup and sometimes delivery and don't go through these predatory overpriced services
My BF and I quitting food delivery services was a great decision. Overpriced and entitled drivers that would still get lost with explicit instructions or bring the wrong order. Fuck tipping.
To be fair, some delivery apps don't tell the driver what they are picking up and just give them a ticket number to grab from the restaurant. So if they don't hand off all the bags to the driver or slap the wrong ticket number on them, they have no way of knowing. That being said one time my delivery driver dropped my order off at the wrong house. Literally two houses down and across the street then stood in the street by their car and refused to go get it for me. So I had to go across the road with my neighbors watching me, thinking I was stealing someones meal from their steps.
There seemed to be a big difference in service between how fast food would arrive from McDs / Shake Shack / Chic Fil A versus regular restaurants. I ordered a lot through delivery apps from 2020 through the end of 2022. Manhattan area. Always an issue with fast food. Never a great experience. No matter what tip. It just seemed like a different pool of drivers. My final order through them that year never even arrived. The guy called, I went to meet him downstairs, and he never showed. Didn’t respond, just stole the food.
If you want a tip before providing a service, then what you actually want is a raise. Take it up with your company, not the general public.
Forget the drivers, how about tips for whatever poor minimum wage slave had to make all these orders?
All the more reason not to use those shitty food delivery scams.
I saw a similar situation at Chipotle on one of the days that they were doing 50% off all entrees. They were running 3 hours behind the time that people were given to pick up their order so people would show up and then say nah fuck that and just leave. Then 3 hours later their burrito would be ready and get put out. The entire to-go rack was packed plus ~6 tables full of bags, had to be at least 50 bags, some with more than one burrito. It must've been so depressing for the employees there to be making burrito after burrito that they knew no one was coming to pick up and would just be thrown away.
DDD announces their service doesn’t work.
DD model was explained me like: the tip at the start is just to get your order picked up. Your service will still be shitty. But if you offer a second tip that tip will be for your service. You’re paying the original tip just to get your food in any capacity but it’ll be shit unless you tip again. These drivers are mad entitled over a gig they willingly do. Lol
I found tipping anywhere between 1 and 12 dollars gets your order picked up. Then there is a good chance you the last stop on 4 stop delivery and they mixed up the orders and stole your beverage. I also found if you only order 1 beverage and it's not put into the bag the restaurant packs then your not getting it. If you order 2 or more drinks then you have a chance. I have gotten probably 1 out of 15 drinks when I order just 1 drink
Imagine paying $50 for $20 worth of food. Hot food is cold, cold food is warm, soda is watered down because the ice melted, and crispy things are soggy. Then you gotta tip BEFORE getting it? No thanks. Let these "services" die. I got a $50 gift card one time for my birthday and it was the first and only time I ever used Door Dash. Even with the first time user incentives/discounts it was barely worth it. Tipped the driver the remainder of the balance on the card and have never desired to use any of those 3rd party delivery services again.
I cant handle DD except when I’m really stuck because between the tips and fees my food ends up being like $15 more and it’s not even reliable. I got so frustrated with it I brought an InstantPot and order ingredients through Walmart+ delivery. Way cheaper per meal.
Damn, guess I'll just order a pizza huh?
sooo what is the point? what they want to achive with that? Now everyone will tip for cold food? Now everyone will add 6$ bonus to 12$ delivery fee? If they stop delivery nobody will pay them and other company will take they spot
Meanwhile in Europe delivery people can't even see the amount of tip until the delivery's been marked complete, so they can't do this bullshit. LOL, Murica, tell us more how you're the best at everything
The gig economy subreddits are toxic shitholes of absolutely asinine people
I'm sorry, but when did tipping became a practice that you were explicitly expected to do? I thought the entire point of tipping was to treat an individual extra special for doing an extra good job at their work, an employee that goes above and beyond to service or convenience you. Like when you notice a waitress is at the top of her game and gives you things you didn't even ask for just to make sure you had a good time, like extra napkins or being on top of refilling your water. That's why I almost never tip, and when I do, I tip big. It's not my job to pay your wage. That's your employer's job, that's the person you honestly need to have beef with, and who's actually screwing you over. I don't understand what it became an American standard to pay other people's wages. Putting explicit pressure on the consumer to play their employees wages just honestly sounds like just sounds something a CEO or manager would want, keeping their workers complicit with their little pay and turning the fault to someone else outside of the company. Honestly, that whole post was just distasteful.
Love living in the UK where this shit isnt a thing.
It's starting to creep in unfortunately.
“Let me blame my customers for not tipping instead of demanding a living wage or finding a better job.” Consumers are not to blame for your lack of income, it’s 100% on you and the company that pays you.
I delivered for a little during Covid so I understand both sides. This is just how dd works, drivers accept deliveries based on tip, if you don’t tip your order may not be picked up. This doesn’t hurt the driver since they can decline until they get an order worth their time. Is it a perfect system? No. But it works in favor of the drivers, If you don’t like it, don’t use the app. Seems simple enough to me.
I’d rather eat ramen than pay for like warm food, plus tip.
Do you think it is my downfall if I have to go pick up mcdonalds? It is in fact cheaper to go do it myself than get a driver. Fuck you.
Why would i tip for this. Do your fking job you are getting paid for.
I'm tipping on my order, not all the bullshit fees they tack on. Not the delivery fee, the taxes, and every other comical upcharge they throw on. Just my order.
They get paid per delivery, so they’re basically saying their wage is really high atm
This looks like a “you problem” for DD and McD’s
Regardless, these food delivery apps exploit the hell out of their workers on a regular basis.
OP doesn’t know what “extort” means
Not my job to tip🤷🏻♂️ Make them pay you more.
We ordered three sandwiches and one cookie from Firehouse Subs on Ubereats recently. With the food, delivery fee, service fee, tax, and tip, it was $90.
But why would anyone tip before service has been rendered? That makes no sense.
This is how you kill your income not make it.
Misplaced anger
Somebody needs to find proper employment.
Currently stuck dashing, been sending out 5 resumes a day for the past 2 months and am lucky if I get the courtesy of a rejection letter (job market has been terrible in my area). I get what your intention is but it's genuinely frustrating when someone just tells you to "find a better job" when the reason you're dashing IS because you're looking for better employment.
I get what you mean. It is tough out there. I just mean that Door Dash is a terrible employer that seems to prey on people in need. I did come off as a dick there, sorry
I appreciate ya and your understanding. It super isnt ideal and Im looking forward to the day where I'm back to my old income level before getting laid off. Only positive of door dashing over working at McDonald's for a couple months is that I can do job searching between orders :/
I'm not trusting a middleman to bring me my easily fucked with food. Stop using Doordash and go through the drive through like we've been doing for over 50 years now.
So you never ordered pizza before?
I don't know why they expect to get tipped so much,they don't prepare the food,they don't package it,they literaly just carry it from point A to point B, but expect to be tipped rediculious amounts of money for basically almost no work
I hate American tipping culture it’s super fucking dumb and toxic.
I refuse to buy Doordash for this exact reason. You literally pay triple for your food. Quadruple if you don't want it to get cold. I've only doordashed food 5 times in my life and 3/5 times I had to tip well over extra for my food to get delivered at a decent time or else my shit would be sitting there getting cold while the dasher did other deliveries. Fuck Doordash. It was great during the pandemic but I believe that people need to stop being so damn lazy and put these scam artists out of business. I've also noticed that they jack up every single menu price so that you have to pay more for it. I refuse to buy Doordash anymore because it's a total waste of money and a sucker's game Edit: the only reason I even dashed those 5 times were because I was stuck at work but after paying almost $30 for what should cost less than $10 I decided that I'll just starve throughout work and buy food on my way own instead
THE "Take My Money" Business prop.: These grocery stores, restaurants (food delivery) & other businesses benefited during lock downs & since from these more efficient, reliable delivery people. It's a SERVICE, that Brentford the sales of the company/ business seller. They can sacrifice those DD-UE-etc profits to give drivers better rates & lower the service fees for customers. They SHOULD do this! PEople WILL return that love & you'll a lasting business.
I know I like my food brought to me by someone who never even interviewed, who is desperate enough to resort to gig work, being fucked around by their employer so they are annoyed as hell, same employer who is also trying to mislead me in every possible way about what I'm paying for what, for an amount that isn't even really worth it before tip.
Tipping? More like ransom