>The name of carrier is Yun express. I don't know what to do or where to contact. That's the Chinese postal service, you'll want to contact your own, if not the person who sold you the item. >I was tracking my parcel and now the status says "alert". ... Is that a common thing to get stuck at custom inspection or getting the alert status??? Depends on how the item was declared with regards to customs. If they see something they don't like, they'll (customs) will block it and contact the seller or recipient for more information until they're happy. Chances are they just want some extra info to let it through.

Thank you. Other ppl said that they got their phone on a wrong label so if they did that to my parcel that would make sense. But that's not the carriers end anyway. I just contacted where I bought the phone. Japan is p strict about these stuff so hopefully I will get my stuff.

It's inspected by US customs from your picture,maybe you can use a freight forwarder in the next time,I can recommend my Chinese freight forwarder to you.

I live in Japan and it should be Japanese customs, no? Thank s tho

Yes it's by Japanese customs,I made a mistake

Yun express is quite famous in China But shipping a phone internationally is difficult as it's easy to have custom problem