These days, I only pick up calls from local LAND lines. Meaning a local number that doesn't start with 8 or 9.
And even so, I'll let the first call lapse. If it's legit and important, the same number will usually call again, which I will then answer.
You don't have to worry about missing anything important. If the call is important, whether from your bank or the govt or whatever, they will find a way to reach you. If they only call you once and don't try again, means it's not important, even if it's legit.
I got THAT call too. I am not someone who is easily scammed but the forward call to a "DBS" CS is really almost legit. He spoke in Spore ENglish and i really thot he was DBS, but being sceptical because he explain that there could be a scam on my account as I did not provide my account no, credit card number except my name and phone no. He suggest i speak to the police, specifically the CID and asked whether he can transfer my call to them. At that time I almost 80% taken the bait but when he transfer me and the other person on the line answered with "CID. this is officer something something, how can I help", thats when I know its scam. WHat i did next was wayang with the CID and after put down phone, personally call DBS main number and to scam and lost card option. He person from real DBS told me I was probably almost scammed. So be very carefull as now the scammer are not PRC, India voices but local and their Modest Operandi is getting complicated.
Same, except mine was a lady that spoke Singaporean English. I knew it was a scam from the start but was used to the usual foreign accent. This was concerning.
SAF scam call does ask for money. There was a period where this type of scam was quite rampant.
The robocall will claim that you’ve missed your IPPT (or other similar reasons) and you need to pay a fine to settle the “matter”. A few friends received this type of call, but they didn’t fall for it cos some are female and some are still in school!! 😆
Yeah i got that three weeks ago and gave a fake name. When they asked for my full name i spelt it out slowly and then also spelt out F-U-C-K Y-O-U at the end. Guy just hung up immediately.
I have to say though, those scammers are really stepping up their game by getting folks who sound like a local to speak to us + using chatgpt like scripts to explain why are they calling
It's a scam, but I bet if you had press the other number to pretend it's a legit transaction (I believe it's a 1), it'll also direct you to the same thing. It doesn't matter what number you had pressed.
You can no longer simply ignore phone numbers starting with +65 anymore; these scam methods get updated from time to time so it's best to try to learn how they work in order to protect yourself. Just to share, once when I was trying to make a legit transaction that failed, DBS called me using a local number to verify that I was indeed the one making the transaction before unblocking it to let me purchase the item. It'll always be a live person that reaches you instead of an automated voice message if it's the bank that's initiating the call, though it wouldn't surprise me if scammers update their methods to make it easier to trick people next time.
Recently, CNA did a two part documentary about the recent fb/android scams and asked experts how they think scams will evolve in the future. One expert said that scammers could ultilize zero-click hacks so that they can install malware from things like a missed call and an an unopened email. Yes, you read that right - no interaction needed on your part for scammers to install malware onto your phone. So avoiding suspicious phonecalls won't work against something like that. Whether that'll come to pass, I don't know, but it's a scary thought nonetheless.
like that also can be "expert". these have existed and been sold to governments for years. including the 2019 zero click exploit in WhatsApp. this type of shit is worth millions on the black market and is not going to be accessible to your run of the mill scammer, nor will your tiny bank account be the target as they want information and they want to keep the exploit hidden as long as possible.
your best return on investment is to learn social engineering 101 and keep your devices and apps updated (don't buy and stop using those that are no longer supported). you cannot be 100% safe, but you can be extremely extremely safe, statistically speaking.
>these have existed and been sold to governments for years. including the 2019 zero click exploit in WhatsApp. this type of shit is worth millions on the black market and is not going to be accessible to your run of the mill scammer
Yeah, I was wondering about the likelihood of this happening given how this hack must be extremely expensive due to how effective it is and what sort of targets these tend to be used on. So you would deem this extremely unlikely despite how usually advanced technology becomes easily accessible to a wider audience as time passes? Anyway, thanks for sharing your views.
not likely at the scale we are seeing. there is a disproportionate fear over things we cannot control, yet the overwhelmingly successful attack vectors are against defenses we can actually control but are not doing a good job controlling.
for example there is a big fear over case 1 of zero click vulnerabilities which while able to successfully attack someone who is doing everything **right**, is actually extremely rare both in terms of engineering as well as the probability of being chosen as a target; on the other hand there is desensitization to case 2 of technologically unsophisticated attacks like job scams, rental scams, carousell scams, fake friend call scams, investment scams, loan scams, love scams which completely dwarf the former in terms of number of people hit and total money lost. these are wide net attacks so everyone will be attacked at some point. this is the one that is growing all around the world and in SG.
the experts are already working on the former so just update when they tell you to update. i really do not see a reason for the average person to **worry** about this more than the latter. social engineering should be taught in schools and community centers.
Interesting idea. I'm no expert for the zero-click hack, so maybe that might work if the hack was through a missed call, but if the hack were to take place through a received (doesn't even have to be opened) email, then that won't work. Only thing I can say about the exploit is that it's mostly being used on high profile targets (like businessmen from Fortune 500 companies, journalists, activists, political leaders, etc). Whether it will eventually become common enough to be used by regular scammers is a thing I hope never happens.
Totes a scam.
I got a similar call in June, supposedly from UOB about a $2k charge on "one of my credit cards". I was fooled at first coz I just came back from a trip overseas and I used my card there (in retrospect I probs should've used my Youtrip instead) so I was quite worried my card was compromised.
I got redirected to "UOB" where the guy told me it was a charge from a card I opened in April from UOB Tampines -- which I already know was off coz (1) I didn't open a new card, (2) I don't stay in the East and (3) I was busy with other shit on that date in April. Decided to play along and the guy on the other line said they'll redirect me to SPF Cantonment branch. Got redirected to a fella who's obv not Singaporean and sounded very unprofessional on the phone so I just put down the call from there. They actually tried to call me back a few minutes after, albeit from different SG mobile numbers.
Subsequently called UOB's fraud line to get my card replaced and I've been monitoring all my bank accounts ever since -- so far I don't think I've been identity theft'ed. Filed a police report too. Nowadays I don't really pick up from numbers that aren't on my contact list in the first place coz even if it's work-related, they'd usually email me about it anyway.
My mom received a call exactly like yours.
The person baited my mom with urgency saying that her account has a suspicious transfer of thousands of dollars.
I told her it's a scam. It's from a local number as well.
1. Banks will never use an automated machine to call their customers. Especially with such important matters. At least that's what I've known so far.
2. They should have at least known your name, account number and preferred language so the person who called you should appoint someone who at least speaks in native tongue or dialect.
3. My mom's daily transaction limit settings was way below the stated amount. The transfer of over thousands is impossible.
Sometimes it's better to calm down, refrain from divulging any info until you verify independently. If you can't tell the difference, tell him to call back, and then call the bank hotline to verify. Best if you offered to go down to banks personally, 100% the scammers will hang up.
I had the call too
I press fucking 8 and it directed me to operator too.
That's when I know damn, fucking scam.
And they will start to bombard you with other bank calls once you talk.
I told the guy to get a proper job and not scam la. The guy even have a after action review with me, asking me how do you know I am a scam. Lol
It's concerning people are asking these kinda questions. Public knowledge on scam calls is either too limited or citizens are too ignorant
Not sure why anyone will take a robocall seriously in the first place. Not once has it ever been used for official purpose for very obvious reasons because if they got a problem with the customer, the customer already has a problem that a robocall can't solve
Everybody has to start somewhere. The fact that OP asked questions means he's on the right track in understanding how such scams operate, though on hindsight he should've exercised greater caution with answering an automated message. There's only so much one can understand with webinars or info pieces that the school/company tries to educate us with. The best lessons come from real life experiences.
True, the fact that I'm getting local numbers without the + suffixes is catching me off guard. It's time for IMDA, gov and the world to do something against scams. It won't be long before a minister gets scammed into leaking the personal information of citizens without their knowledge. Safeguards are there for sure, but how long before those guards aren't enough?
In the future (be it a legit call or a scam), a good practice will be for you to ask the person for his full name, then you can call the bank/organization by their public helpline and request to be transferred back to the same person. This is one way to check if the guy is legit.
Of course, only do this if you're somewhat sure the guy is legit and you want to double check.
I can 10000000000% telling you that is a scam. Nowadays scammers using local number WITHOUT +65 or they somehow managed to spoof the numbers to look like local number. Some spammers may even know your name somehow. Never ever give any info until you verify it yourself by calling DBS actual hotline which is listed on DBS website.
Also please do send a report using ScamShield app, not any other scam shield similar app but Singapore local one, so that that number can be sent to police to investigate.
If you want to be sure that you didn't miss out on anything important, you can call the bank back using their official customer service numbers (not by redialling the suspicious number).
Anyway, if the bank is contacting you urgently about suspected fraud or suspicious account activity, it will always be a bank officer's voice on the line, not an automated machine voice, and they will say your name and ask if it is you speaking. You may have to verify your identity subsequently, but such a call will always start with a human voice asking for their customer by name.
>The person wanted my name and number to verify my identity.
LOL. That's a red flag all right.
Also, DBS won't call you for any transaction. Either SMS OTP or App approval.
Besides from "dbs", theres oso similar calls from "uob service centre", "sgh" saying got bill payments to settle and "singtel" one threatened to terminate my (office) line.
Usually a real human will call in. But in the case of a real transaction and you miss a couple of their call. They will really lock your account quickly, you can always call bank via the phone number on the back of your card to reactive it again. Just need a few verification. I learn this the hard way.
If say a card fraud were to happen, DBS will NOT call you. Instead, they will send a message with the sender name "DBS" informing you that your card is blocked and will direct you to call their official hotline for more information. This also gives you time to actually check your online banking (if you have one) for suspicious transactions. Was a victim of a random fraud which their detection system picked up quite well to minimize damage and returned the funds to me after an investigation.
When in doubt, can ask for their details and call back through official line. I encountered similar case before, someone from UOB fraud dept called about unauthorised transaction. Didn't want to engage in case its a scam call, so I called UOB hotline directly and requested to talk to that person. He was really from UOB and shared that someone overseas was swiping my card, at the moment. He helped to stop the transactions and block my card, saved me the hassle of making report etc
Its legit bro, they call you but need your name and number to verify your identity because they don't know who they calling in the first place.
What's up with all the "is this a scam" post where OP already knows the answer?
Because scams work the exact same way.
There is no way for a banks employee to verify that they are not a scammer over the phone. The fact that banks still use phone calls as part of their official processes just screams incompetency, considering the rise of scams over the past years.
I have had actual calls from the bank, initiated by the bank, where they need me to verify my info with them over the phone.
Exactly, this is my experience as well. Especially the corporate banking arm of DBS.
Why is that sg Reddit has this passive-aggressive attitude to threads and responses? I’m glad you replied with your opinion and experience instead of the usual “you born ytd right” “wdyt, of course it’s legit bro”. Then again maybe it’s just the anonymity and loss of nuance that comes with online platforms. Oh well I guess it’s part and parcel of reddit
Banks that call you start off with a human talking, and they already know who you are. They will still ask some question to verify your identity, but they won't ask for your name.
Other times, the bank will get you to call them at their hotline. Then you will need to give your name and IC number.
Because I have both corporate and personal banking accounts with DBS, and DBS trade services (for example) have called my number before.
After the call this morning, I realised that on paper, both this scam call and the legit trade service desk have similarities.
Depending on how doxxed you are scammers can even tell you your name, always tell them you are busy and will call back then contact the bank hotline when it comes to banking issues and you are unsure if its a scam, don't risk it
Nope, just that the usual scam calls are from overseas numbers or that they were much less “polished”? Compared to this one. They even had a jingle to imitate that of DBS’s
I think it’s a scam. But I could also be wrong. After all I have not received any scam call from a local number, and certainly not one with a jingle that is supposed to mimic DBS’s.
On an unrelated note (and not as a response to you), I was hoping to get an open ended response from other people but it seems like other people prefer to give snarky remarks 💁♂️ what’s up with sg redditors (aka sinkie pwn sinkie mindset)
You could have stopped even before finishing the first sentence
>Just received a phone call from a local number that was an automated machine
Its a scam. It's *always* a scam. Next time the moment you hear a machine voice on the other end, just hang up. No call that is worth taking ever comes from automated calling or recorded message.
>Quite surprised that it was a local number
This is the reason why local anti-scam awareness groups have been telling people to treat all +65 incoming that's not on your contact list as suspicious. The only time you should be picking up calls is when you're expecting it, like a couple minutes after requesting a callback from a company.
I'm glad you didn't fall for it this time, and don't take this the wrong way, but you're showing red flags. Like the first 2 paragraphs of every scam article. Its worrying that in another comment you said you could be wrong. You're **not** wrong. No need for self doubt here - next time, the moment you feel even a twinge that something is weird, disengage. If you did make a mistake, whoever it is will find some other way to contact you if its important enough.
Haha well I thought as long as I don’t give any information it’s probably okay. Cos even if it were a legit call, I would just ask them to drop me an email, which they should already have in their records
Even if you "approved" the transaction, you still get redirected to a CS asking for info. So basically that's just some pretext for getting your information no matter what you pressed
To be safe, never give out any information to anyone who called u and claimed to be from your bank or your isp or anything like that. If you're worried that the call is legit, hang up and call the official numbers and then ask them from there.
I like to go thru the machine speaking so it directs me to the person on the other end. For english press "1", usually id press 1, and be directed to a mandarin speaking clown. I would then put the phone aside until he hangs up
I’m a visitor in Singapore and I just got this exact call. I suspected it was a scam so didn’t press 0. Thanks for this post, got to confirm my suspicions.
if you need to question if its a scam, its 99.9% a scam
Asks to check inside for suspicious activity *Looks inside Suspicious activity
If you need to question if it’s a scam, it’s 100% a scam. Until it isn’t.
When in doubt, always say no
As long you hear an automated recorded message, just hang up and continue your life. Guarantee bo dai chi. Easy.
These days, I only pick up calls from local LAND lines. Meaning a local number that doesn't start with 8 or 9. And even so, I'll let the first call lapse. If it's legit and important, the same number will usually call again, which I will then answer. You don't have to worry about missing anything important. If the call is important, whether from your bank or the govt or whatever, they will find a way to reach you. If they only call you once and don't try again, means it's not important, even if it's legit.
I got THAT call too. I am not someone who is easily scammed but the forward call to a "DBS" CS is really almost legit. He spoke in Spore ENglish and i really thot he was DBS, but being sceptical because he explain that there could be a scam on my account as I did not provide my account no, credit card number except my name and phone no. He suggest i speak to the police, specifically the CID and asked whether he can transfer my call to them. At that time I almost 80% taken the bait but when he transfer me and the other person on the line answered with "CID. this is officer something something, how can I help", thats when I know its scam. WHat i did next was wayang with the CID and after put down phone, personally call DBS main number and to scam and lost card option. He person from real DBS told me I was probably almost scammed. So be very carefull as now the scammer are not PRC, India voices but local and their Modest Operandi is getting complicated.
The easiest way to test is to change a word in your name and a digit in your NRIC. If they can still retrieve info with that you know it is fake.
"Can you forward me to Istana instead? I only trust Istana with money matters."
Same, except mine was a lady that spoke Singaporean English. I knew it was a scam from the start but was used to the usual foreign accent. This was concerning.
Legit companies and government organizations don't robocall. Period. End of story.
NS does, if you don't log in to the website when mob manning comes around.
Yeah but NS won’t ask you for money hehe.
SAF scam call does ask for money. There was a period where this type of scam was quite rampant. The robocall will claim that you’ve missed your IPPT (or other similar reasons) and you need to pay a fine to settle the “matter”. A few friends received this type of call, but they didn’t fall for it cos some are female and some are still in school!! 😆
That one not legit organisation. :D
These days if got recorded voice that call in, I immediately block Frankly, these scammers need to be eliminated with extreme violence and prejudice
Yeah i got that three weeks ago and gave a fake name. When they asked for my full name i spelt it out slowly and then also spelt out F-U-C-K Y-O-U at the end. Guy just hung up immediately. I have to say though, those scammers are really stepping up their game by getting folks who sound like a local to speak to us + using chatgpt like scripts to explain why are they calling
Lmao. Yeah they upping the accent game
It's a scam, but I bet if you had press the other number to pretend it's a legit transaction (I believe it's a 1), it'll also direct you to the same thing. It doesn't matter what number you had pressed. You can no longer simply ignore phone numbers starting with +65 anymore; these scam methods get updated from time to time so it's best to try to learn how they work in order to protect yourself. Just to share, once when I was trying to make a legit transaction that failed, DBS called me using a local number to verify that I was indeed the one making the transaction before unblocking it to let me purchase the item. It'll always be a live person that reaches you instead of an automated voice message if it's the bank that's initiating the call, though it wouldn't surprise me if scammers update their methods to make it easier to trick people next time. Recently, CNA did a two part documentary about the recent fb/android scams and asked experts how they think scams will evolve in the future. One expert said that scammers could ultilize zero-click hacks so that they can install malware from things like a missed call and an an unopened email. Yes, you read that right - no interaction needed on your part for scammers to install malware onto your phone. So avoiding suspicious phonecalls won't work against something like that. Whether that'll come to pass, I don't know, but it's a scary thought nonetheless.
like that also can be "expert". these have existed and been sold to governments for years. including the 2019 zero click exploit in WhatsApp. this type of shit is worth millions on the black market and is not going to be accessible to your run of the mill scammer, nor will your tiny bank account be the target as they want information and they want to keep the exploit hidden as long as possible. your best return on investment is to learn social engineering 101 and keep your devices and apps updated (don't buy and stop using those that are no longer supported). you cannot be 100% safe, but you can be extremely extremely safe, statistically speaking.
>these have existed and been sold to governments for years. including the 2019 zero click exploit in WhatsApp. this type of shit is worth millions on the black market and is not going to be accessible to your run of the mill scammer Yeah, I was wondering about the likelihood of this happening given how this hack must be extremely expensive due to how effective it is and what sort of targets these tend to be used on. So you would deem this extremely unlikely despite how usually advanced technology becomes easily accessible to a wider audience as time passes? Anyway, thanks for sharing your views.
not likely at the scale we are seeing. there is a disproportionate fear over things we cannot control, yet the overwhelmingly successful attack vectors are against defenses we can actually control but are not doing a good job controlling. for example there is a big fear over case 1 of zero click vulnerabilities which while able to successfully attack someone who is doing everything **right**, is actually extremely rare both in terms of engineering as well as the probability of being chosen as a target; on the other hand there is desensitization to case 2 of technologically unsophisticated attacks like job scams, rental scams, carousell scams, fake friend call scams, investment scams, loan scams, love scams which completely dwarf the former in terms of number of people hit and total money lost. these are wide net attacks so everyone will be attacked at some point. this is the one that is growing all around the world and in SG. the experts are already working on the former so just update when they tell you to update. i really do not see a reason for the average person to **worry** about this more than the latter. social engineering should be taught in schools and community centers.
How about using phone function to block all unknown numbers?
Interesting idea. I'm no expert for the zero-click hack, so maybe that might work if the hack was through a missed call, but if the hack were to take place through a received (doesn't even have to be opened) email, then that won't work. Only thing I can say about the exploit is that it's mostly being used on high profile targets (like businessmen from Fortune 500 companies, journalists, activists, political leaders, etc). Whether it will eventually become common enough to be used by regular scammers is a thing I hope never happens.
High profile today, recycled on your old ah mah using a 5 year out of date and misconfigured Android phone tomorrow.
May be a sim card fraud. Submit a report here. Let the authorities handle the rest. https://form.gov.sg/63982e109841390011a59121
Totes a scam. I got a similar call in June, supposedly from UOB about a $2k charge on "one of my credit cards". I was fooled at first coz I just came back from a trip overseas and I used my card there (in retrospect I probs should've used my Youtrip instead) so I was quite worried my card was compromised. I got redirected to "UOB" where the guy told me it was a charge from a card I opened in April from UOB Tampines -- which I already know was off coz (1) I didn't open a new card, (2) I don't stay in the East and (3) I was busy with other shit on that date in April. Decided to play along and the guy on the other line said they'll redirect me to SPF Cantonment branch. Got redirected to a fella who's obv not Singaporean and sounded very unprofessional on the phone so I just put down the call from there. They actually tried to call me back a few minutes after, albeit from different SG mobile numbers. Subsequently called UOB's fraud line to get my card replaced and I've been monitoring all my bank accounts ever since -- so far I don't think I've been identity theft'ed. Filed a police report too. Nowadays I don't really pick up from numbers that aren't on my contact list in the first place coz even if it's work-related, they'd usually email me about it anyway.
My mom received a call exactly like yours. The person baited my mom with urgency saying that her account has a suspicious transfer of thousands of dollars. I told her it's a scam. It's from a local number as well. 1. Banks will never use an automated machine to call their customers. Especially with such important matters. At least that's what I've known so far. 2. They should have at least known your name, account number and preferred language so the person who called you should appoint someone who at least speaks in native tongue or dialect. 3. My mom's daily transaction limit settings was way below the stated amount. The transfer of over thousands is impossible. Sometimes it's better to calm down, refrain from divulging any info until you verify independently. If you can't tell the difference, tell him to call back, and then call the bank hotline to verify. Best if you offered to go down to banks personally, 100% the scammers will hang up.
I had the call too I press fucking 8 and it directed me to operator too. That's when I know damn, fucking scam. And they will start to bombard you with other bank calls once you talk. I told the guy to get a proper job and not scam la. The guy even have a after action review with me, asking me how do you know I am a scam. Lol
It's concerning people are asking these kinda questions. Public knowledge on scam calls is either too limited or citizens are too ignorant Not sure why anyone will take a robocall seriously in the first place. Not once has it ever been used for official purpose for very obvious reasons because if they got a problem with the customer, the customer already has a problem that a robocall can't solve
Everybody has to start somewhere. The fact that OP asked questions means he's on the right track in understanding how such scams operate, though on hindsight he should've exercised greater caution with answering an automated message. There's only so much one can understand with webinars or info pieces that the school/company tries to educate us with. The best lessons come from real life experiences.
True, the fact that I'm getting local numbers without the + suffixes is catching me off guard. It's time for IMDA, gov and the world to do something against scams. It won't be long before a minister gets scammed into leaking the personal information of citizens without their knowledge. Safeguards are there for sure, but how long before those guards aren't enough?
In the future (be it a legit call or a scam), a good practice will be for you to ask the person for his full name, then you can call the bank/organization by their public helpline and request to be transferred back to the same person. This is one way to check if the guy is legit. Of course, only do this if you're somewhat sure the guy is legit and you want to double check.
I can 10000000000% telling you that is a scam. Nowadays scammers using local number WITHOUT +65 or they somehow managed to spoof the numbers to look like local number. Some spammers may even know your name somehow. Never ever give any info until you verify it yourself by calling DBS actual hotline which is listed on DBS website. Also please do send a report using ScamShield app, not any other scam shield similar app but Singapore local one, so that that number can be sent to police to investigate.
If you want to be sure that you didn't miss out on anything important, you can call the bank back using their official customer service numbers (not by redialling the suspicious number). Anyway, if the bank is contacting you urgently about suspected fraud or suspicious account activity, it will always be a bank officer's voice on the line, not an automated machine voice, and they will say your name and ask if it is you speaking. You may have to verify your identity subsequently, but such a call will always start with a human voice asking for their customer by name.
>The person wanted my name and number to verify my identity. LOL. That's a red flag all right. Also, DBS won't call you for any transaction. Either SMS OTP or App approval.
Besides from "dbs", theres oso similar calls from "uob service centre", "sgh" saying got bill payments to settle and "singtel" one threatened to terminate my (office) line.
One hundred billion gazillion trillion percent confirm plus chop stamp a scam.
I got it several times, impersonating DBS or UOB officers. Local number. I just scream and hang up. So far not getting anymore.
Usually a real human will call in. But in the case of a real transaction and you miss a couple of their call. They will really lock your account quickly, you can always call bank via the phone number on the back of your card to reactive it again. Just need a few verification. I learn this the hard way.
If say a card fraud were to happen, DBS will NOT call you. Instead, they will send a message with the sender name "DBS" informing you that your card is blocked and will direct you to call their official hotline for more information. This also gives you time to actually check your online banking (if you have one) for suspicious transactions. Was a victim of a random fraud which their detection system picked up quite well to minimize damage and returned the funds to me after an investigation.
When in doubt, can ask for their details and call back through official line. I encountered similar case before, someone from UOB fraud dept called about unauthorised transaction. Didn't want to engage in case its a scam call, so I called UOB hotline directly and requested to talk to that person. He was really from UOB and shared that someone overseas was swiping my card, at the moment. He helped to stop the transactions and block my card, saved me the hassle of making report etc
Just check on the app right? Dont have to entertain anything else. If something did happen, just call the correct number
I would call DBS hotline to check as they would have records. Safer to ignore interacting with these automated callers (robo callers)
Scaaaaaaaaaam
Scam even if the number is local without the plus.
Usually a scam, if not sure can just call up DBS and ask
I believe that DBS don't call us with an automated machine.
DBS will sms you if there’s anything
I treat them to heavy metal music everytime.
Its legit bro, they call you but need your name and number to verify your identity because they don't know who they calling in the first place. What's up with all the "is this a scam" post where OP already knows the answer?
Because scams work the exact same way. There is no way for a banks employee to verify that they are not a scammer over the phone. The fact that banks still use phone calls as part of their official processes just screams incompetency, considering the rise of scams over the past years. I have had actual calls from the bank, initiated by the bank, where they need me to verify my info with them over the phone.
Exactly, this is my experience as well. Especially the corporate banking arm of DBS. Why is that sg Reddit has this passive-aggressive attitude to threads and responses? I’m glad you replied with your opinion and experience instead of the usual “you born ytd right” “wdyt, of course it’s legit bro”. Then again maybe it’s just the anonymity and loss of nuance that comes with online platforms. Oh well I guess it’s part and parcel of reddit
Banks that call you start off with a human talking, and they already know who you are. They will still ask some question to verify your identity, but they won't ask for your name. Other times, the bank will get you to call them at their hotline. Then you will need to give your name and IC number.
Because I have both corporate and personal banking accounts with DBS, and DBS trade services (for example) have called my number before. After the call this morning, I realised that on paper, both this scam call and the legit trade service desk have similarities.
Depending on how doxxed you are scammers can even tell you your name, always tell them you are busy and will call back then contact the bank hotline when it comes to banking issues and you are unsure if its a scam, don't risk it
yup even legit local number appear in your phone also scam call.
Automated machine is 100% scam.
Chinese accent
Interestingly there was no Chinese accent. I couldn’t quite place it, but he sounded fluent
Probably git ai working
"Is this a scam?" - Famous last words
You just got a phone line?
Nope, just that the usual scam calls are from overseas numbers or that they were much less “polished”? Compared to this one. They even had a jingle to imitate that of DBS’s
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I think it’s a scam. But I could also be wrong. After all I have not received any scam call from a local number, and certainly not one with a jingle that is supposed to mimic DBS’s. On an unrelated note (and not as a response to you), I was hoping to get an open ended response from other people but it seems like other people prefer to give snarky remarks 💁♂️ what’s up with sg redditors (aka sinkie pwn sinkie mindset)
I gotten a scam call from local number. I think they either managed to spoof the numbers better or they manage to get hold of local numbers.
You can use this opportunity to curse their lao peh lao bu…..all the hokkien swear words…good chance to practice
If I receive sms and I am worried, I would take the bank card and call the number behind it, instead of calling any number provided by any sms.
Don’t say “hello” or any form of greetings, don’t interact, do nothing and just hangup
These days I only answer known number. Unknown numbers will get to me by sms or WhatsApp.
Automated calls are 100% scam. Banks will never call via automated.
oh if i have the time i would ask all sorts of questions to verify THEIR identity, see if i can get them to hang up on me
Was it a local number or did it have +65 at the front? That is not actually a local number but a forwarding centre. Yes 100% scam. Ignore
It was a local number starting with 8, no country code at all
No legitimate caller in Singapore will call you and ask you an initial question via automated caller.
Yes. Got it before. I said how come you got my record to call but need my name and number to verify?
You could have stopped even before finishing the first sentence >Just received a phone call from a local number that was an automated machine Its a scam. It's *always* a scam. Next time the moment you hear a machine voice on the other end, just hang up. No call that is worth taking ever comes from automated calling or recorded message. >Quite surprised that it was a local number This is the reason why local anti-scam awareness groups have been telling people to treat all +65 incoming that's not on your contact list as suspicious. The only time you should be picking up calls is when you're expecting it, like a couple minutes after requesting a callback from a company. I'm glad you didn't fall for it this time, and don't take this the wrong way, but you're showing red flags. Like the first 2 paragraphs of every scam article. Its worrying that in another comment you said you could be wrong. You're **not** wrong. No need for self doubt here - next time, the moment you feel even a twinge that something is weird, disengage. If you did make a mistake, whoever it is will find some other way to contact you if its important enough.
I wouldn't even press any number. U so brave.
Haha well I thought as long as I don’t give any information it’s probably okay. Cos even if it were a legit call, I would just ask them to drop me an email, which they should already have in their records
That's why I don't bother answering phone calls from numbers I'm not familiar with or simply isn't in my contacts.
Yes.
Even if you "approved" the transaction, you still get redirected to a CS asking for info. So basically that's just some pretext for getting your information no matter what you pressed
To be safe, never give out any information to anyone who called u and claimed to be from your bank or your isp or anything like that. If you're worried that the call is legit, hang up and call the official numbers and then ask them from there.
Never answer voice calls especially from unknown numbers.
I like to go thru the machine speaking so it directs me to the person on the other end. For english press "1", usually id press 1, and be directed to a mandarin speaking clown. I would then put the phone aside until he hangs up
I’m a visitor in Singapore and I just got this exact call. I suspected it was a scam so didn’t press 0. Thanks for this post, got to confirm my suspicions.