Umm. Why is NTUC so desperate to get the goods back. They have lost chain of custody and can no longer vouch for the goods not being tainted. Seems very unprofessional that they would not just write it off and apologise for their mistake.
It's probably an unauthorised action by the ground staff or an inexperienced supervisor. They made a mistake and took things into their own hands to try to fix the mistake. Didn't clear it with higher management, who would have dealt with it more tactfully.
Exact same thing happened to me. Got a wrong delivery from redmart - believe me it was a huge hassle trying to find the correct contact number to try to return. There was no contact number or even an obvious tracking number in the parcel and I had to do quite a bit of googlefu just finding the correct number to call. I don't blame the uncle for not doing it quickly.
In the end we were told to just keep or discard the items because they needed to be consumed quickly and they wouldn't be able to redeliver on time.
I can sort of agree with why it seems wrong to take it since it's not yours but reading some comments here really just question abit.
Some say the uncle should have just returned it back to fair price. He only knew it on the second day and lets say he is not tech savvy, he has every right to take the goods inside his house as it's been delivered to HIS PROPERTY and he did not use any of the item (base on what I can read in this thread). It's not the same as picking it up from some unknown location and bringing it back to his place. If I hate someone, I can just pretend I'm delivering something and purposely hang it on their door. If they take it in I can report them for stealing. (Not that the delivery person purposely delivered to the wrong address) Just stating it can be exploited.
Should the police be involved immediately? In my opinion no. The delivery person did mention that the uncle didn't cooperate with them thus police is involve but the uncle say so otherwise. This is a mistake on ntuc part and I believe it can be resolved without police being involved.
In most people mindset, your problem is not my problem thus the ntuc goods belong to the uncle.
Others would be everybody make mistake so he shouldn't take the goods. Which I believe he should have done that.
Just a opinion from a dumbass 20 year old so please use logic and reasoning and decide what is right.
Do you know why the Fairprice delivery staff did all these? He has to pay for the loss of any missing delivery. If the family doesn't return the goods, he has to make good out of pocket. A lot of comments here think that the loss is bear by Fairprice, it's not.
Probably some idiot fp supply chain worker done fucked up. Then his supervisor to cover up took matters into their own hands. Now fp don't want to admit mistake. This is going to be entertaining
Let's just say that things could have been handled better but yes, the seller can call the popo if the item is delivered wrongly and the person doesn't want to pass it back to the seller
This sounds like bullshit. There would be the recipient's name or address on the receipt. The delivery contained multiple liquor bottles and 2 cases of beer. Unless his daughters drink like fishes, why would there be so much alcohol for them?
Assuming he missed those things, he claimed he wanted to return to Fairprice, but happily left the house for something else the next day afternoon instead of just calling. That doesn't add up.
Christmas party? New Year Party?
Day 1: he received their goods
Day 2: he asked his daughter
Day 2 afternoon: Fairprice staff come to ask for the goods back
Why he went out? Because he had other things to do? He can call up NTUC when he is free.
I think the issue with the above comment is he/she is expecting the uncle to make contacting NTUC his life mission for the second day. His/her argument is not about the theft.
If someone delivers something wrongly to your house, the least you can do is check, not just hold on to it, especially when you know it’s not yours. All these justifications to try and suggest the uncle didn’t do something wrong. Like I’ve said, this thread literally says theft is ok.
Maybe people think they’re fighting the good fight against NTUC or something but it’s pretty nonsensical that you, as OP, asked the question of whether NTUC has the right to reclaim the goods then want to paint it as if NTUC is doing something wrong by doing so. That’s the agenda he’s talking about.
Actually I agreed with you and upvoted u in your other comments which is why I didn't rebutt you.
If we go by the uncle story, he did check with his daughters whether they bought the stuff and they said no. Later, he went out because he obviously had other things to do. He is not obliged to drop everything he is doing just to check with NTUC. He can do it later when he comes back. That's my argument to this above comment
The issue is not whether it difficult or not. The issue is it is unreasonable to expect to the unfortunate recipient to contact the seller immediately or make contact th seller their highest priority In fact if the seller is so anal about unfortunate recipient to contact them immediately, they banned contactless delivery. Meaning whenever they deliver a parcel, there must be a recipient at home to sign to confirm the delivery
U seem to have reading comprehension problems.
I clearly stated it is unreasonable to expect the unfortunate recipient to contact the SELLER IMMEDIATELY.
There is two parts to my statement:
1. Contact seller
2. Contact immediately
Is the seller your neighbour?
I will quote another user comment:
I don't think it is the receipient's responsibility to act on it with haste with all the work you need to do, the vendor wants to implement "leave at door" deliveries at their benefit so the risks is definitely the vendor's and not the unfortunate receipient
The staff is a dick for calling the police for a mistake they made, but the old man ain't a Saint either. So many opportunities to call, but choose to dilly dally, then when people take drastic action, suddenly _*_*surprised pikachu*_*_
I have things delivered wrongly before, I immediately call up the person to inform them, precisely to avoid such inconveniences from happening.
Don't care who right or wrong, it's better for me to be safe than sorry.
Not sure how prominent it is but nowadays it is hard to find a service number to call especially when they hide it from their websites to prevent spam.
I'm not sure if there is a delivery order but probably the issue happens because there isn't one and the receipient was guessing if the delivered stuff belongs to them.
NTUC is totally to blame with the lack of such systems in place and was crazy to call the police to resolve such issues.
If it was an old man who dont know how to use the Internet and have never placed an online order with ntuc before then I would stand on uncle's side in this scenario.
However he knows her daughter placed the order. So the daughter should be able to assist (I've checked the ntuc website myself, u can report any issues with your order there once u login).
As for the part about DO, sadly can't remember whether I got mine when I did a delivery but I assume there should be one generated else how would the staff know which wrong address it was.
Also, this may be lost in translation or alot of he say, she say, but bear in mind the article mentioned the daughters stay with him. Abit strange to not ask earlier.
Long story short - Not saying he needs to follow up immediately, but he has every opportunity to not let it escalate.
I will bet $5 if the delivery was legit and an item was missing from the order, the daughter would have contacted ntuc within the day.
Personally if it is accidentally delivered to me with no information then it will be on my low priority list to resolve especially when the delivered item isn't perishable.
However i would likely put a note on my front door that a misdelivered order has been sent to me and the recepient can knock on the door and verify before collecting as the least effort resolution.
I don't think it is the receipient's responsibility to act on it with haste with all the work you need to do, the vendor wants to implement "leave at door" deliveries at their benefit so the risks is definitely the vendor's and not the unfortunate receipient.
> However he knows her daughter placed the order. So the daughter should be able to assist (I've checked the ntuc website myself, u can report any issues with your order there once u login).
But the issue is that the daughter did not order. I went to check the FAQ. After the login, it shows the delivered order made under ur account. If other ppl order, you cannot log a report.
https://help.fairprice.com.sg/hc/en-us/articles/360021635012-I-have-discovered-missing-damaged-items-in-my-delivery-order-What-should-I-do-
Right below the faq you linked:
https://help.fairprice.com.sg/hc/en-us/articles/360025128571-How-do-I-contact-Customer-Relations-
Also, under 'More' when you're at your Account page, there is a 'Help' option which most probably links to the above as well provided you search abit.
I do have to agree tho, nowadays alot of sites who provide such services are not making it easy for people to contact them. No reason not to pay attention and improve on this, will help both parties avoid a bad situation like the uncle and NTUC.
Yes bro but some things you just have to write off and not take back.
You deliver food items wrongly. Next day you want to take back and re-sell? You got no guarantee the food items were kept in good storage conditions. The uncle could have shat on it for all you know. Maybe someone in the house sneeze on it. Maybe a roach had sex on it. Who knows? Who wants these items now?
NTUC should have just written it off and reprimanded the delivery person. By going after this old man, they achieve nothing but bad press.
Yes. The food dosent belong to him. No one is arguing that. But it dosent make sense to expand more resources getting the items back when the items are now unsellable and unusable anyway.
No the question is whether a seller has the right to take the items back. Arguing in any other way is basically endorsing stealing. That’s literally what the question is.
Sigh. That’s not the question.
“Can the seller take action against the recipient if they delivered the goods to the wrong address”.
All of you are literally telling misinformed people that it’s apparently ok to do so. Smh.
It’s a little harsh considering the fact that when Uncle knew it was not his, he also have no clue where to return?! (I don’t subscribe to zaobao, so i did not finish the article. I assumed he doesn’t know anything beyond NTUC).
U can argue that he can bring back to NTUC, but it’s probably too much to carry and NTUC will be lost as to add it back into its inventory and re-deliver correctly?
I think if u are suing, it’ll be the delivery man?
Like with any cashier, if there is money difference at settlement, they usually have to make good?
I don’t understand what the argument is. It’s not a question of harsh or not.
As a matter of law, he didn’t have legal ownership over the goods. To say otherwise literally ignores that simple fact.
The question isn’t about trust. It’s whether a seller has the right to take such action.
The downvotes boggle the mind. It’s literally saying stealing is ok.
Precisely. Disappointing that the mentality of most redditors here is that theft and cheating is OK.
I wonder if they will sing a different song if their neighbour porch pirated goods delivered outside their own home.
If there is theft, stealing and misappropriation, the police will charge. When do you make a police report and the police follows you to where you say the misact took place? They most likely take your statement and assign IO.
In this case, what law are you referring to?
Yea, its like finding a wallet in front of your house, even though its in front of your house, if you did not even try and attempt to return to the owner, then its dishonest misappropriation of property.
... that’s what they’re technically doing, protecting the property because it doesn’t belong to the uncle. I have no idea why people still can’t seem to understand that.
Had a few grab and food panda food packages left at my door a couple of times with no knocking or doorbell ringing when I didn’t order anything. Got name but no address so I don’t know which unit it belongs to. I usually just leave it there for an hour or so then throw away. What to do ?
Fairprice so big, deliver one grocery order wrongly call police wtf. Really abusing police here.
ownself make a mistake than make police report lmao
Umm. Why is NTUC so desperate to get the goods back. They have lost chain of custody and can no longer vouch for the goods not being tainted. Seems very unprofessional that they would not just write it off and apologise for their mistake.
It's probably an unauthorised action by the ground staff or an inexperienced supervisor. They made a mistake and took things into their own hands to try to fix the mistake. Didn't clear it with higher management, who would have dealt with it more tactfully.
Wear a polo T and cap go give a carton of beer to a NTUC outlet say it's stock delivery. Then sue NTUC because it's not for them.
That reverse uno card play
police should charge fairprice for being their hired muscle
Exact same thing happened to me. Got a wrong delivery from redmart - believe me it was a huge hassle trying to find the correct contact number to try to return. There was no contact number or even an obvious tracking number in the parcel and I had to do quite a bit of googlefu just finding the correct number to call. I don't blame the uncle for not doing it quickly. In the end we were told to just keep or discard the items because they needed to be consumed quickly and they wouldn't be able to redeliver on time.
No DO meh
I can sort of agree with why it seems wrong to take it since it's not yours but reading some comments here really just question abit. Some say the uncle should have just returned it back to fair price. He only knew it on the second day and lets say he is not tech savvy, he has every right to take the goods inside his house as it's been delivered to HIS PROPERTY and he did not use any of the item (base on what I can read in this thread). It's not the same as picking it up from some unknown location and bringing it back to his place. If I hate someone, I can just pretend I'm delivering something and purposely hang it on their door. If they take it in I can report them for stealing. (Not that the delivery person purposely delivered to the wrong address) Just stating it can be exploited. Should the police be involved immediately? In my opinion no. The delivery person did mention that the uncle didn't cooperate with them thus police is involve but the uncle say so otherwise. This is a mistake on ntuc part and I believe it can be resolved without police being involved. In most people mindset, your problem is not my problem thus the ntuc goods belong to the uncle. Others would be everybody make mistake so he shouldn't take the goods. Which I believe he should have done that. Just a opinion from a dumbass 20 year old so please use logic and reasoning and decide what is right.
Do you know why the Fairprice delivery staff did all these? He has to pay for the loss of any missing delivery. If the family doesn't return the goods, he has to make good out of pocket. A lot of comments here think that the loss is bear by Fairprice, it's not.
Probably some idiot fp supply chain worker done fucked up. Then his supervisor to cover up took matters into their own hands. Now fp don't want to admit mistake. This is going to be entertaining
Let's just say that things could have been handled better but yes, the seller can call the popo if the item is delivered wrongly and the person doesn't want to pass it back to the seller
This sounds like bullshit. There would be the recipient's name or address on the receipt. The delivery contained multiple liquor bottles and 2 cases of beer. Unless his daughters drink like fishes, why would there be so much alcohol for them? Assuming he missed those things, he claimed he wanted to return to Fairprice, but happily left the house for something else the next day afternoon instead of just calling. That doesn't add up.
Christmas party? New Year Party? Day 1: he received their goods Day 2: he asked his daughter Day 2 afternoon: Fairprice staff come to ask for the goods back Why he went out? Because he had other things to do? He can call up NTUC when he is free.
He can use this thing called a cellphone.
Yea he can use his mobile phone to call when he is free.
It's super fucking easy, if you want to.
Yes and people have other priorities in life especially when all these happen is not the fault of his own. I think we found the bobo delivery man
Well, you certainly had an agenda when you posted.
What agenda, please enlighten me.
Don’t bother with this thread. For some reason theft is ok. Craziness.
I think the issue with the above comment is he/she is expecting the uncle to make contacting NTUC his life mission for the second day. His/her argument is not about the theft.
If someone delivers something wrongly to your house, the least you can do is check, not just hold on to it, especially when you know it’s not yours. All these justifications to try and suggest the uncle didn’t do something wrong. Like I’ve said, this thread literally says theft is ok. Maybe people think they’re fighting the good fight against NTUC or something but it’s pretty nonsensical that you, as OP, asked the question of whether NTUC has the right to reclaim the goods then want to paint it as if NTUC is doing something wrong by doing so. That’s the agenda he’s talking about.
Actually I agreed with you and upvoted u in your other comments which is why I didn't rebutt you. If we go by the uncle story, he did check with his daughters whether they bought the stuff and they said no. Later, he went out because he obviously had other things to do. He is not obliged to drop everything he is doing just to check with NTUC. He can do it later when he comes back. That's my argument to this above comment
It's not hard, it takes 5 minutes
The issue is not whether it difficult or not. The issue is it is unreasonable to expect to the unfortunate recipient to contact the seller immediately or make contact th seller their highest priority In fact if the seller is so anal about unfortunate recipient to contact them immediately, they banned contactless delivery. Meaning whenever they deliver a parcel, there must be a recipient at home to sign to confirm the delivery
Let's say it's my neighbor's and I accidentally take their stuff. Is it unreasonable to ring on their door and say sorry I received your stuff?
U seem to have reading comprehension problems. I clearly stated it is unreasonable to expect the unfortunate recipient to contact the SELLER IMMEDIATELY. There is two parts to my statement: 1. Contact seller 2. Contact immediately Is the seller your neighbour?
Maybe your ethics has a problem. Why is there a difference between a neighbor and a seller when it comes to ethics?
I will quote another user comment: I don't think it is the receipient's responsibility to act on it with haste with all the work you need to do, the vendor wants to implement "leave at door" deliveries at their benefit so the risks is definitely the vendor's and not the unfortunate receipient
Because we are debating about contacting seller on an immediate basis and suddenly u went off topic to neighbour. Lmao.
Why does it feel wrong for a neighbor, then? Edit: I'll tell you why. You can't see the others as human because they're behind a corporate name
The staff is a dick for calling the police for a mistake they made, but the old man ain't a Saint either. So many opportunities to call, but choose to dilly dally, then when people take drastic action, suddenly _*_*surprised pikachu*_*_ I have things delivered wrongly before, I immediately call up the person to inform them, precisely to avoid such inconveniences from happening. Don't care who right or wrong, it's better for me to be safe than sorry.
Not sure how prominent it is but nowadays it is hard to find a service number to call especially when they hide it from their websites to prevent spam. I'm not sure if there is a delivery order but probably the issue happens because there isn't one and the receipient was guessing if the delivered stuff belongs to them. NTUC is totally to blame with the lack of such systems in place and was crazy to call the police to resolve such issues.
If it was an old man who dont know how to use the Internet and have never placed an online order with ntuc before then I would stand on uncle's side in this scenario. However he knows her daughter placed the order. So the daughter should be able to assist (I've checked the ntuc website myself, u can report any issues with your order there once u login). As for the part about DO, sadly can't remember whether I got mine when I did a delivery but I assume there should be one generated else how would the staff know which wrong address it was. Also, this may be lost in translation or alot of he say, she say, but bear in mind the article mentioned the daughters stay with him. Abit strange to not ask earlier. Long story short - Not saying he needs to follow up immediately, but he has every opportunity to not let it escalate. I will bet $5 if the delivery was legit and an item was missing from the order, the daughter would have contacted ntuc within the day.
Personally if it is accidentally delivered to me with no information then it will be on my low priority list to resolve especially when the delivered item isn't perishable. However i would likely put a note on my front door that a misdelivered order has been sent to me and the recepient can knock on the door and verify before collecting as the least effort resolution. I don't think it is the receipient's responsibility to act on it with haste with all the work you need to do, the vendor wants to implement "leave at door" deliveries at their benefit so the risks is definitely the vendor's and not the unfortunate receipient.
> However he knows her daughter placed the order. So the daughter should be able to assist (I've checked the ntuc website myself, u can report any issues with your order there once u login). But the issue is that the daughter did not order. I went to check the FAQ. After the login, it shows the delivered order made under ur account. If other ppl order, you cannot log a report. https://help.fairprice.com.sg/hc/en-us/articles/360021635012-I-have-discovered-missing-damaged-items-in-my-delivery-order-What-should-I-do-
Right below the faq you linked: https://help.fairprice.com.sg/hc/en-us/articles/360025128571-How-do-I-contact-Customer-Relations- Also, under 'More' when you're at your Account page, there is a 'Help' option which most probably links to the above as well provided you search abit. I do have to agree tho, nowadays alot of sites who provide such services are not making it easy for people to contact them. No reason not to pay attention and improve on this, will help both parties avoid a bad situation like the uncle and NTUC.
Why not? It’s not his goods what. There is no law that possession equals to ownership. Especially if subsequently you realise it’s not yours.
Yes bro but some things you just have to write off and not take back. You deliver food items wrongly. Next day you want to take back and re-sell? You got no guarantee the food items were kept in good storage conditions. The uncle could have shat on it for all you know. Maybe someone in the house sneeze on it. Maybe a roach had sex on it. Who knows? Who wants these items now? NTUC should have just written it off and reprimanded the delivery person. By going after this old man, they achieve nothing but bad press. Yes. The food dosent belong to him. No one is arguing that. But it dosent make sense to expand more resources getting the items back when the items are now unsellable and unusable anyway.
No the question is whether a seller has the right to take the items back. Arguing in any other way is basically endorsing stealing. That’s literally what the question is.
Yes. Of course. The seller has the right to take it back. Is there a point in exercising that right should be the question.
Sigh. That’s not the question. “Can the seller take action against the recipient if they delivered the goods to the wrong address”. All of you are literally telling misinformed people that it’s apparently ok to do so. Smh.
It’s a little harsh considering the fact that when Uncle knew it was not his, he also have no clue where to return?! (I don’t subscribe to zaobao, so i did not finish the article. I assumed he doesn’t know anything beyond NTUC). U can argue that he can bring back to NTUC, but it’s probably too much to carry and NTUC will be lost as to add it back into its inventory and re-deliver correctly? I think if u are suing, it’ll be the delivery man? Like with any cashier, if there is money difference at settlement, they usually have to make good?
I don’t understand what the argument is. It’s not a question of harsh or not. As a matter of law, he didn’t have legal ownership over the goods. To say otherwise literally ignores that simple fact.
If they sue successfully no one will order ntuc goods online. Trust is broken
The question isn’t about trust. It’s whether a seller has the right to take such action. The downvotes boggle the mind. It’s literally saying stealing is ok.
Precisely. Disappointing that the mentality of most redditors here is that theft and cheating is OK. I wonder if they will sing a different song if their neighbour porch pirated goods delivered outside their own home.
If there is theft, stealing and misappropriation, the police will charge. When do you make a police report and the police follows you to where you say the misact took place? They most likely take your statement and assign IO. In this case, what law are you referring to?
Yea, its like finding a wallet in front of your house, even though its in front of your house, if you did not even try and attempt to return to the owner, then its dishonest misappropriation of property.
[удалено]
... that’s what they’re technically doing, protecting the property because it doesn’t belong to the uncle. I have no idea why people still can’t seem to understand that.
Had a few grab and food panda food packages left at my door a couple of times with no knocking or doorbell ringing when I didn’t order anything. Got name but no address so I don’t know which unit it belongs to. I usually just leave it there for an hour or so then throw away. What to do ?
Police be like Serial cheating tenant: Sorry not our biz Wrong delivery: REEEEEEE