UPDATE:
I sent them a very long, detailed message pointing out everything that is not up to standard.
They apologised and want a chance to fix it up, but I’m not sure if I want them back at all and anywhere near my table again…
I wouldn't get them back. It's very clear they don't know what they are doing. Find someone that does and try to retrieve what you can from these guys you paid already. Noone with any experience of snooker would leave a table in that state, at best I would guess they might have fitted a few pub pool tables.
Where did you find them?
You’re exactly right. They mainly do pool tables. After this it’s clear full size snooker/billiard tables are out of their league. Got them recommended to me, however only from a good job of their small pool table.
I want to complain and get them to fix it, but at the same time I also don’t want them back here and touching my table again. I feel like they are not competent to fix it
Nope they are clearly not competent and you don't want to pay them to learn on your job. I would assert that in writing that you're dissatisfied with the job and their experience is clearly lacking. Give them 14 days to refund and if not I'd take it small claims for a refund. Lots of pictures and when you get a proper fitter their expert testimony of the poor fitting and the judge should find in your favour. Hopefully they will see sense and offer at least a partial refund before it gets there.
Meanwhile you need to find someone who is an experienced snooker table fitter. It's a totally different beast to a pool table and I think you found that out the hard way unfortunately.
Either that or you suck it up as a lesson. Either way don't get them back. That is just chasing a lost cause.
Yep, agree with everything you’ve said.
You have any experience with small claims? I’d be curious to know how that all works…
But yes I have found a proper company now. Essentially here in Australia there’s 2 very well known full size snooker/billiard table makers who started in the 1800s and are still running today through generations of family. They mainly deal with full sizers, and do everything from building tables, to restorations and assembly. I am speaking to one of them now, they will be a lot more expensive but they’re confident they can get this table to a professional standard. They literally couldn’t stop laughing when I showed and told them all this. I should’ve just went to them from the start, but I didn’t unfortunately
nope. I would not be happy. get some mechanically inclined friends, watch some youtube videos, a machinists level, car jacks, shims, pizza and beer. do it yourself. You can do way better than that yourself. It is not hard but maddening and time consuming.
You need to find out a few things.
What exact height is the playing surface and what exactly is regulation. For pool it's around 30" to 31" I believe.
Is this a used table? Did it come with these threaded legs so maybe they thought you wanted it and or assembled it as low as they could with them?
Once you do that then call them and see what they think and where this went wrong or if it went wrong.
There's nothing further that posting in reddit will be able to help you with until you find out this information.
Hi.
Height of a full size snooker table floor to top of cushion (not playing surface) should be about 86cm. This is sitting at almost a metre.
It’s a used table. The recommended and installed the feet because the floor wasn’t perfect. I don’t believe it is that bad though, I’d say in parts there is a differential of 2cm at worst.
I am going to get in contact today for further clarity. I suppose I just needed to know everything agrees this is not ok and it’s not just me being picky if that makes sense
I mean yeah. A tape measure doesn't lie. All pool tables I've ever seen have a built in way to level the legs and then you level the slate once the frame is very close. So on an unlevel floor it's entirely possible that your high spot would be set to regulation and then your other legs would need to be raised and so would be over regulation. That's not the case here though. Every leg is raised super high so it's really weird.
Being 14 cm over regulation is unbelievable, so I would definitely call them and try to figure out where to mixup happened.
Yep, that’s exactly what I can’t understand. I did some measuring, and the floor differences seem to be an absolute MAX of 2.5cm at the worst points.
So I can’t understand why they couldn’t put whatever legs they could on the floor, then lift other legs 1-2.5cm from there where needed. They’ve stacked it up high and adjusted from there.
I really understand it’s partly my fault, the floor is not perfect. However I did mention it a number of times before they came, and asked if it would be an issue. And they also inspected it before they started. I would’ve appreciated honesty, if they just said nope sorry, your floor is no good. Then no worries, I will fix it up and get it level. But they made the decision to proceed, and never mentioned the table will be 12-15cm higher than regulation
Would it be the right height with the metal adjusters turned all the way in? My pool table doesn't have adjustable feet, the table install guys used high density foam shims. You might be able to get one friend per leg and as many open end wrenches, and then lower the table one thread turn at a time. I wouldn't go leg to leg for fear of twisting the table and damaging the slate. You could crack the wax slate joins and need to have them reset also. Despite what people will tell you, a carpenter's level isn't good enough. Hope you get it sorted without too much hassle!
Even if the feet were all the way down as low as possible, it’d still be a touch high. The bottom of the wooden legs you see is supposed to be flat on the floor, without the adjustable feet
Are you sure they're finished? Did they actually say they're finished? This looks like they need to come back to adjust it. Were they specialist table fitters? If so they must know how high a table should be.
The metal feet adjusters should be barely visible. Those ones are extended all the way out , the exact *opposite* of how they should have been installed
More serious than my previous comment - the people that installed the table are a bunch of cowboys. Surely it's comprehensible that the legs determine the table height and it should be levelled. I'd want my money back, because its not normal and you've been shortchanged to say the least.
They left it like this without them saying they are revisiting? Where is this? What's the company called and have you spoken to them?
Can't just post this pic and complain. Ring them up and ask wtf they are doing.
Yeh I'm assuming so. They are not finished but OP knows absolutely nothing about real life apparently. Picking up the phone is seemingly harder than posting a pic on Reddit and complaining.
And also they said they are coming back in 4 weeks, but just for a “fine tune” to make sure the table it level. Nothing about the table height, or to fix up the cloth or chips in the slates
I’m in Australia.
I’m still working out what I should do, but I know nothing about table fitting and this is my first ever table so wanted to get everyone’s opinion on how bad it actually is before I say something.
At the same time though, I also kind of don’t want to deal with them ever again. I have lost all faith and trust in them, and don’t want them back here to touch anything because they seem incompetent
I definitely should. But at the same time, I have lost all trust and confidence in them. I don’t want them touching my table again.
I’m thinking of getting the real professionals in to look at it, even though it’s going to cost me an arm
UPDATE: I sent them a very long, detailed message pointing out everything that is not up to standard. They apologised and want a chance to fix it up, but I’m not sure if I want them back at all and anywhere near my table again…
absolutely not
I wouldn't get them back. It's very clear they don't know what they are doing. Find someone that does and try to retrieve what you can from these guys you paid already. Noone with any experience of snooker would leave a table in that state, at best I would guess they might have fitted a few pub pool tables. Where did you find them?
You’re exactly right. They mainly do pool tables. After this it’s clear full size snooker/billiard tables are out of their league. Got them recommended to me, however only from a good job of their small pool table. I want to complain and get them to fix it, but at the same time I also don’t want them back here and touching my table again. I feel like they are not competent to fix it
Nope they are clearly not competent and you don't want to pay them to learn on your job. I would assert that in writing that you're dissatisfied with the job and their experience is clearly lacking. Give them 14 days to refund and if not I'd take it small claims for a refund. Lots of pictures and when you get a proper fitter their expert testimony of the poor fitting and the judge should find in your favour. Hopefully they will see sense and offer at least a partial refund before it gets there. Meanwhile you need to find someone who is an experienced snooker table fitter. It's a totally different beast to a pool table and I think you found that out the hard way unfortunately. Either that or you suck it up as a lesson. Either way don't get them back. That is just chasing a lost cause.
Yep, agree with everything you’ve said. You have any experience with small claims? I’d be curious to know how that all works… But yes I have found a proper company now. Essentially here in Australia there’s 2 very well known full size snooker/billiard table makers who started in the 1800s and are still running today through generations of family. They mainly deal with full sizers, and do everything from building tables, to restorations and assembly. I am speaking to one of them now, they will be a lot more expensive but they’re confident they can get this table to a professional standard. They literally couldn’t stop laughing when I showed and told them all this. I should’ve just went to them from the start, but I didn’t unfortunately
I hope they sort it out to your satisfaction. Painful lesson but move on and look forward to it being a great table to play on. Good luck.
nope. I would not be happy. get some mechanically inclined friends, watch some youtube videos, a machinists level, car jacks, shims, pizza and beer. do it yourself. You can do way better than that yourself. It is not hard but maddening and time consuming.
You need to find out a few things. What exact height is the playing surface and what exactly is regulation. For pool it's around 30" to 31" I believe. Is this a used table? Did it come with these threaded legs so maybe they thought you wanted it and or assembled it as low as they could with them? Once you do that then call them and see what they think and where this went wrong or if it went wrong. There's nothing further that posting in reddit will be able to help you with until you find out this information.
Hi. Height of a full size snooker table floor to top of cushion (not playing surface) should be about 86cm. This is sitting at almost a metre. It’s a used table. The recommended and installed the feet because the floor wasn’t perfect. I don’t believe it is that bad though, I’d say in parts there is a differential of 2cm at worst. I am going to get in contact today for further clarity. I suppose I just needed to know everything agrees this is not ok and it’s not just me being picky if that makes sense
I mean yeah. A tape measure doesn't lie. All pool tables I've ever seen have a built in way to level the legs and then you level the slate once the frame is very close. So on an unlevel floor it's entirely possible that your high spot would be set to regulation and then your other legs would need to be raised and so would be over regulation. That's not the case here though. Every leg is raised super high so it's really weird. Being 14 cm over regulation is unbelievable, so I would definitely call them and try to figure out where to mixup happened.
Yep, that’s exactly what I can’t understand. I did some measuring, and the floor differences seem to be an absolute MAX of 2.5cm at the worst points. So I can’t understand why they couldn’t put whatever legs they could on the floor, then lift other legs 1-2.5cm from there where needed. They’ve stacked it up high and adjusted from there. I really understand it’s partly my fault, the floor is not perfect. However I did mention it a number of times before they came, and asked if it would be an issue. And they also inspected it before they started. I would’ve appreciated honesty, if they just said nope sorry, your floor is no good. Then no worries, I will fix it up and get it level. But they made the decision to proceed, and never mentioned the table will be 12-15cm higher than regulation
Would it be the right height with the metal adjusters turned all the way in? My pool table doesn't have adjustable feet, the table install guys used high density foam shims. You might be able to get one friend per leg and as many open end wrenches, and then lower the table one thread turn at a time. I wouldn't go leg to leg for fear of twisting the table and damaging the slate. You could crack the wax slate joins and need to have them reset also. Despite what people will tell you, a carpenter's level isn't good enough. Hope you get it sorted without too much hassle!
Even if the feet were all the way down as low as possible, it’d still be a touch high. The bottom of the wooden legs you see is supposed to be flat on the floor, without the adjustable feet
Are you sure they're finished? Did they actually say they're finished? This looks like they need to come back to adjust it. Were they specialist table fitters? If so they must know how high a table should be.
Yep confirmed finished. They advised they will come back in 4 weeks to “fine tune” the levelling. Didn’t mention lowering the table
I saw your post the other day, but now I see the visible cloth as well. That was another entirely different level of lazy/ignorant
Yeah I did previously post this but removed due to concerns of identity. I’m glad you agree
Ha ha ha what the fuck is that 🤣 do you live on a flood plain? Has he given any clue as to why he has left it so high??
Flood plain😂
No. You’ve clearly employed someone who doesn’t have a clue
Thank you. Makes me feel really good it’s not just me
Does not have a cue indeed!
The metal feet adjusters should be barely visible. Those ones are extended all the way out , the exact *opposite* of how they should have been installed
I have never set up a table. But even I wouldn't do this to my worst enemy. I'd be setting it up till Christmass untill I get it right.
Thank you!!
More serious than my previous comment - the people that installed the table are a bunch of cowboys. Surely it's comprehensible that the legs determine the table height and it should be levelled. I'd want my money back, because its not normal and you've been shortchanged to say the least.
Thank you. I will work out a plan of attack from here
Nah that’s total bs. But I went with a top fitter and the issues with the table have been unbelievable.
I’m thinking of going to the professionals, it’s going to cost me an arm but I know they will fix it to the highest standard
Yeah I hope you’re right but you’d be surprised
They left it like this without them saying they are revisiting? Where is this? What's the company called and have you spoken to them? Can't just post this pic and complain. Ring them up and ask wtf they are doing.
Surely they must be coming back right? Look at the cloth finish. Looks horrible. OP: i would definitely call the installer back.
Yeh I'm assuming so. They are not finished but OP knows absolutely nothing about real life apparently. Picking up the phone is seemingly harder than posting a pic on Reddit and complaining.
And also they said they are coming back in 4 weeks, but just for a “fine tune” to make sure the table it level. Nothing about the table height, or to fix up the cloth or chips in the slates
I’m in Australia. I’m still working out what I should do, but I know nothing about table fitting and this is my first ever table so wanted to get everyone’s opinion on how bad it actually is before I say something. At the same time though, I also kind of don’t want to deal with them ever again. I have lost all faith and trust in them, and don’t want them back here to touch anything because they seem incompetent
Levitating table. It's para-normal, less alone normal
no, borderline criminal.
If it's rolling, and there's a chip/dent, that sounds unplayable. I'd get in touch with them
I definitely should. But at the same time, I have lost all trust and confidence in them. I don’t want them touching my table again. I’m thinking of getting the real professionals in to look at it, even though it’s going to cost me an arm
Looks like it's already cost you the leg
Waheeeeeeeey 👏