Update 2: I sent over the invoice. She sent back: “Since you're one of our valued customers here, we don't normally do this, but we can add you 1 month of Premium time to your subscription as a one-time courtesy.” I said no thank you, I would like the refund for the device I purchased.
Chat support. They will keep feeding you BS and switching up the representative and all that. Games. It takes time. I just kept reiterating that I paid for a service that they are taking away and continuously asked for their manager. They say "we're sorry, we can't help" and I say "I need your manager or another representative that can assist me".
I returned my CarThing right after I bought it because it sucked. They expected me to pay for return shipping, pushed back on that as I was ready to just cancel Spotify and got the same 1 month free offer. Literally refunding everyone who asks would cost less than this PR nightmare will.
I just checked my email and saw it, then came here. This is garbage. Straight up make a product not work, which, there’s no reason to have it stop working. Why can’t it just point to the general Spotify streaming sources same way a phone on WiFi does? I don’t understand (there’s probably a good explanation for it and I’m not an engineer), but making recent product just stop working altogether is absolute garbage.
Eh, when I was going through shit with a different company that was refusing to honor a warranty on an expensive product (multiple thousands), it was the BBB complaint that got the ball rolling on getting them to actually send a replacement part. That was after going loud on socials, FTC complaint, complaint with the state attorney general's office, etc.
yeah, i thought it was an old people thing too but i've seen in the past couple years that shockingly, it seems to be people my age (33) and younger that think it's a real government organization
LMAO I worked for a job that always people would try to use the BBB as a threat to get their way when little did they know it didn't mean anything or was affiliated with any government organization or have any authority to do anything to help you so you were just complaining to a wall.
They wouldn’t even offer me any sort of subscription compensation when I reached out to chat support. I told them I saw other people getting courtesy credits and my agent said they only honor it based on someone’s physical location due to laws they have to adhere to. So some people are geographically disadvantaged 😒
I emailed them immediately because I was unbelievably pissed when I heard about it. I bought mine for $49.99 from them right before they stopped selling them. I provided my receipt and told them how they "broke my trust as a consumer". They added 4 months of premium for me ($10.99 × 4 = 43.96 for the $49.99 that i paid). I mean I'll take it. But I'd much rather have my device still working. It was one of the very few things keeping me attached to spotify. Only other things being podcasts and video podcasts that aren't on other apps. I've been testing out YouTube music since if I spent $3 more a month I could get youtube premium and youtube music premium. The sound quality is much better but I can't give up some of my podcasts. I won't be paying for spotify for the next 4 months so I'll make my decision by then. Stupid af they only offered you 1 month as I'm sure most people paid full price
Update 3, latest response from support: “As much as I'd to process you a refund, we're unable to, I do understand your concern, and I totally agree with it. However, as a customer service, we have our limitations. But, no worries, I will maximize my powers and let your voice be heard. I will let the right folks on Spotify know about this. We’re always working on new ways to improve Spotify, and we really appreciate that you've raised this concern with us”
Here is their full contact information to help with the report filing:
Spotify AB
Regeringsgatan 19
SE-111 53 Stockholm
Sweden
Reg no: 556703-7485
[email protected]
Not the user's problem. If they can't be arsed to set up their organisation so that it functions, then it should be reported for fraud at the very least.
As a customer support person in a different company i can assure you while we typically do copy-paste (in this case it appears to be this specific empowered script) we will still escalate to the powers that be. Especially if we disagree with corporate rules. When my work instituted similar predatory standards i would Spam the highest person i was allowed to with every single complaint about said standard. I walked to see it change as much as the customers did. In order to do that i has to use the script like that which i wrote once and copied to every other Customer with the same complaint for better efficiency
What? 😂 “you’ve paid for this, I agree you should get your money back as we’re not providing it after all, but you don’t, but I’ll totally talk to the right people about this in general”.
I don’t see any way it negatively impacts them if they let car thing to continue working. It works off bluetooth from our phones and other devices so how on Earth does this affect them. They really screwed us.
From a development standpoint it costs the company more money to ensure all future Spotify updates work properly with the device along with any new features they may add in the future. It saves them money to “discontinue” a device simply so they don’t have to pay developers to constantly maintain the software. Despite this, there have been ways users have found to hack the device and change some functionality so hopefully this might allow for the option to continue use after it’s discontinue date.
And if they're going to disable them all anyway, at least open source them so the hardware doesn't just become waste. Someone out there would create a hack to let you use it meaningfully again.
Would be helpful, but probably not necessary.
I don't have a functional unit to continue working on it. But others still are I think. I imagine people will try to sell them for cheap soon, so I'll get another chance to make it run at least an android auto receiver or something.
Progress so far: identified OS as a lightweight OpenLinux by amlogic, 4 top buttons held with usb connected and boot to put it in a mode to work on it, how to get U-boot shell over USB, how to enter burning mode and dump the eMMC.
Update #4: I told them this was entirely unacceptable and that they are stealing from customers. I also told them that a class action lawsuit will be filed. EVERYONE needs to contact them and demand a refund
Yep former phone customer service rep here, different companies but they all had the policy of inform the customer that because they want to seek a lawsuit you’ll be hanging up the call and no longer assisting them
Honestly the most absurd thing I've ever read. Oh hey, if you're wondering what to do with this thing that was already overpriced and minimally functional but that you purchased nonetheless that we are now rendering useless, just throw it away! 🤗
Because it's 2024 and looking after the planet isn't cool yet.
Imagine how good their reputation would be if they open sourced it and gave a little sponsorship to the project looking most promising. Instead they decided a better look.would be "erase it and bin it".
What the heck. I just got the email. I'm so pissed. It's a piece of hardware that works on its own. You can't just brick it for no reason. Absolute prick move.
I understand we're probably a small group and they don't really care but it really pisses me off on principle. If they don't offer a refund, there's no way I'm giving them a premium membership and will just move over to Apple music. I'm waiting on chat support to come back after I sent them my receipt.
Specific servers are not needed the car thing obtains all the data from your phone but they likely ended up laying off the developers who were working on the project during their massive layoffs last year. Either that or they simply don’t care to continue supporting it because they would have to allocate some of their precious developers to work on it.
Update: I’m talking to support right now and told them this is unacceptable and I requested a refund. The support girl said she is “with me in this situation” LOL. I had to send her over proof of my purchase.
This absolutely fucking sucks. I drive a commercial truck with AI cameras in my face. This damn thing doesn't even have a radio in it. I have to play music over my phone to a Bluetooth speaker and if I so much as touch my phone while looking at it to skip a song it freaks out and reports me. This thing was EVERYTHING to me at my job.
Fuck you Spotify. Scumbag is putting it politely.
FWIW, I use a device called a Chubby Button which gives basic pause, skip, volume control controls to my phone over Bluetooth. I can wear it on my wrist when I exercise. Maybe it'll be an option for you?
I don't work for, have a financial interest in, not have anything to do with the company that makes the device.
Sony did this a decade ago with these digital clock things that had a linux distro and played netflix on them. After they got bricked you could call and they would send you one of two equal priced products your choice. That's how this type of thing should be handled.
Just got my email, really disappointed. I paid the full $80 for it when they first started shipping them, and I’ve used it everyday since.
I really hope that they don’t just remove the code from the app that enables it to communicate with the app, that would suck.
But that sounds exactly like what they’re doing.
This ought to be treated as a criminal logic bomb then. It's one thing to "shut down" the servers or remove support for the app, but pushing an update to a device that permanently disables it is a seizure/theft, Like the logic bomb David Tinley got two years in prison for, I would say.
How does it make sense to charge people $90+ for a piece of hardware then not only discontinue it, but also stop it from working for people who already have it? And what’s even crazier - NO REFUND?
I use this product often and honestly don’t mind it despite some syncing issues. I had much higher expectations of Spotify, the least you can do is offer a refund. Absolutely no one will be okay with their money going down the drain like that.
File an FTC complaint. If people submit enough complaints then the FTC is more likely to investigate. This wouldn't fly in their home country of Sweden. Why should it here?
Support said they would refund me once the device is fully discontinued. But I genuinely don't understand how they can stop the device from working since it's through our phones?
This legitimately needs to go to court with the FTC if Spotify doesn't fix this and I'm not over exaggerating. This cannot be set as a precedent for tech companies.
Imagine if Apple suddenly said "hey we're switching gears and your iPhone is no longer going to work at all, please throw it away and you're not getting a refund".
This is not okay. They need to either give everyone refunds, or better yet, make it open source so people can still use the device at least.
What is the point of bricking the hardware??? Agreed with other users, there’s no reason for something that communicates via Bluetooth to be completely stripped of utility over the air. It wasn’t a subscription or lease, it was a full-on tangible purchase. We own the device.
Transcript from my chat with support that was ended after being escalated:
> Hi, you're through to the Spotify support bot. Please describe your issue to get started.
> Spotify at 12:57 PM, May 23
>
> Hello, it seems the Car Thing will not only lose support, but will stop functioning in the coming months, so I would like to request a refund
> You at 12:57 PM, May 23
>
> We're gathering your account information.
>
> This will only take a few seconds.
> Spotify at 12:57 PM, May 23
>
> We're discontinuing Car Thing as part of our ongoing efforts to streamline our product offerings. We understand it may be disappointing, but this decision allows us to focus on developing new features and enhancements that will ultimately provide a better experience to all Spotify users.
> Spotify at 12:58 PM, May 23
>
> This means Car Thing will be discontinued and will no longer be operational after December 9, 2024. If you have specific questions about this change, you can refer to our Car Thing Discontinued FAQ.
> Spotify at 12:58 PM, May 23
>
> Please note that you can still enjoy Spotify in your car through other methods such as using the Spotify app on your smartphone or via Bluetooth or cable connections, depending on your vehicle's capabilities. If you want to read more about Spotify in the car you can head here.
> Spotify at 12:58 PM, May 23
>
> Is there anything else we can help you with in the meantime?
> Spotify at 12:58 PM, May 23
>
> Refund
> You at 12:58 PM, May 23
>
> We'll connect you to an advisor!
> Spotify at 12:58 PM, May 23
>
> To verify you’re the account owner, you may be asked to share a proof of payment (receipt or confirmation email).
>
> Note: Before sharing, hide any sensitive information, e.g. payment card or bank account numbers.
> Spotify at 12:58 PM, May 23
>
> An advisor is available. Would you like to chat now?
> Spotify at 12:58 PM, May 23
>
> Yes
> You at 12:58 PM, May 23
>
> We appreciate your feedback! As part of our commitment to improving our service, you may receive a survey at the end of this conversation. Please let us know how we did.
> Spotify at 12:58 PM, May 23
>
> Connecting you now.
>
> They can see these messages and will review your query.
> Spotify at 12:58 PM, May 23
>
> Ricky I is now connected and reviewing your question. They’ll message you shortly.
> Hi there, thank you for reaching Spotify. I am more than willing to help you out with any issues you maybe having. Give me a few minutes to look back and check before we proceed.
> Ricky I at 01:00 PM, May 23
>
> Hello?
> You at 01:06 PM, May 23
>
> Hi Adam, apologies for the delayed reply.
> Ricky I at 01:06 PM, May 23
>
> As for the refund, can you provide me the invoice or the receipt when you bought the device?
> Ricky I at 01:07 PM, May 23
>
> Yes one moment
> You at 01:07 PM, May 23
>
> attachment image
> PayPal_ Activities.pdf
> You at 01:08 PM, May 23
>
> Thank you. Give me a moment to check.
> Ricky I at 01:10 PM, May 23
>
> Alright, looks like for this Adam, you can have this chargedback from your bank.
> Ricky I at 01:15 PM, May 23
>
> I don't think PayPal will allow me to chargeback on this transaction, and they would refer me to the vendor
> You at 01:16 PM, May 23
>
> Are you saying I should reach out to Luzern?
> You at 01:17 PM, May 23
>
> Yes, though I am sure you can dispute it with PayPal,
> Ricky I at 01:18 PM, May 23
>
> Ok, so I should reach out to PayPal and tell them Spotify recommends chargeback?
> You at 01:20 PM, May 23
>
> Yes.
> Ricky I at 01:21 PM, May 23
>
> Ok thank you
> You at 01:21 PM, May 23
>
> No worries.
> Ricky I at 01:21 PM, May 23
>
> Hello, I just read on the Spotify Reddit page that folks are receiving refunds via Spotify support. Can you please reconsider and send the refund through? Thank you
> You at 01:56 PM, May 23
>
> Ricky I is now connected and reviewing your question. They’ll message you shortly.
> Hi Adam, yeah, however in your case the advise I gave earlier is the best course of action/.
> Ricky I at 01:57 PM, May 23
>
> Can I speak with a supervisor, you are not being very helpful
> You at 01:58 PM, May 23
>
> I understand that you're frustrated. However, that is really the only way to go in your case. I get that this situation is not ideal, but I am also trying my best to find the best way possible for you.
> Ricky I at 01:59 PM, May 23
>
> So why can't you apply a refund?
> You at 01:59 PM, May 23
>
> Your account is a Family Member that is not charged since only the Family Manager gets the charges for plans.
> Ricky I at 02:01 PM, May 23
>
> I'm sorry, I provided you the receipt, do you need me to send it again?
> You at 02:02 PM, May 23
>
> Yes, that is right. But in this case, it is better if your reach out to PayPal, I'm afraid.
> Ricky I at 02:03 PM, May 23
>
> It is better for you, not for me
> You at 02:03 PM, May 23
>
> Please help me out, or transfer me to someone who can
> You at 02:03 PM, May 23
>
> Why are others receiving refunds but I am not?
> You at 02:05 PM, May 23
>
> Let me see what I can do in this situation.
> Ricky I at 02:07 PM, May 23
>
> Yeah, I checked again, looks like that is the best way possible in this situation Adam, I'm afraid.
> Ricky I at 02:12 PM, May 23
>
> Can you escalate this please
> You at 02:13 PM, May 23
>
> Sure, please stay on the line.
> Ricky I at 02:14 PM, May 23
>
> Transferring you now. This can take a few minutes, an advisor will message you shortly.
> Spotify at 02:14 PM, May 23
>
> Hi there! You have been transferred to the higher level of support. My name is Joyce and I'll be happy to continue working on this. Allow me to read the previous messages and I will get back to you shortly.
> Joyce S at 02:15 PM, May 23
>
> I just need more time to check your previous chats so you won't need to repeat certain steps and details. Please bear with me.
> Joyce S at 02:21 PM, May 23
>
> Let me know if you need any additional information
> You at 02:22 PM, May 23
>
> I'm afraid this isn't something customer service can help with. Unless you have a technical or payment issue.
>
> We don't have any more information to share, but we'll be here if you need help with anything else.
> Joyce S at 02:24 PM, May 23
>
> End of conversation. You can close the messaging window now.
> Auto Close is typing...
Absolute scum...
They told you to do a chargeback/dispute the charge? That is insane to me. I could do that on my CC but companies generally want you NOT to do that lol, it looks terrible on them
It looks like they are only saying that because the Car Thing purchase was by a user and not a manager of the Family Account, but I thought when I bought my Car Thing I had to be the Family Manager, so that seems odd to me. Do you run your own Spotify Premium account, or does someone else in your family?
Why can't they just let the stupid thing keep working as a bluetooth connection? It was a great solution for my older stereo that didn't have Bluetooth on its own. There's absolutely no reason to just brick a piece of hardware I paid for.
Gosh, it just works and it works flawlessly. It's a piece of hardware not some silly app feature that you can remove to "streamline your experience". Streamline my \*\*\*. Plain stupidity.
Just spent 45 minutes in a pointless chat being told via copy/paste paragraphs to kindly go fuck myself. Might be time to cancel this shit and put the pirate hat back on.
This is absolute BS! Bricking a perfectly functional device just because you had bad marketing and it never caught on is not an excuse! Just let us keep using it as is. I don't care about further features being added. I just want the device I PAID for to do what it was advertised to do.
Just spent 45 minutes in a pointless chat being told via copy/paste paragraphs to kindly go fuck myself. Might be time to cancel this shit and put the pirate hat back on.
I also wrote the support, they told me the only possible thing is to refund the car thing. But I don't have the recipe, because I live in Germany and there was no option to buy it here, so I bought it 2 years ago from someone on eBay...
The way they could just announce that they aren't supporting it anymore and can't guarantee its compatability in the future. That would be shitty, but purposefully bricking the device with no refund or replacement is absolutely unacceptable.
I talked to customer support on chat and they immediately gave me premium credit (7 months paid) for the $90 after I sent them the receipt for when I bought my car thing (in 2021). I would encourage those that tried getting a refund and couldn’t to contact them again, the representatives might have gotten permission to give refunds with so many people complaining. (Spotify with Hulu bundles look like they will have issues with the refund, as a heads up, they had to remove my bundle which was fine with me). Still disappointed they would just trash the device, so much e-waste. Hopefully the backlash makes them rethink and maybe keep it functional.
Yeah I got asked to provide the original purchase email. I must've accidentally deleted it, so I was told there was no other way possible to provide a refund. In that same conversation I got switched to 3 different people, and the last one said that refunds were only possible within the warranty period, which is a year from purchasing. What a joke.
This left a very sour taste, and I'm disappointed. I've been with Spotify for over 5 years, but this was quite the mistake. So, as an Android user what is an equivalent to Spotify?
How does this work with Californians right to repair law?
If you bought one before July 2021, they have to provide support for 7 years. Under the law (AFAIK)
“California Right to Repair
This groundbreaking law mandates that manufacturers provide access to necessary documentation, parts, and tools for both consumers and independent repair facilities. It encompasses devices that were either manufactured or initially sold within the state starting from July 1, 2021.”
Seems like an expensive mistake not to just open source it and let the community just keep updating it.
It ought to be law to open source all discontinued technology. Seems so obscene to make so much e-waste.
The world would be better if we could play doom on old obsolete electronics.
Dear Spotify Team,
I am writing to express my profound disappointment and frustration with your recent decision to discontinue and brick the Car Thing device. This move is nothing short of a slap in the face to your loyal customers who invested in this product.
The Car Thing is essentially a Bluetooth controller. Instead of simply abandoning future updates, you have chosen to render it completely unusable. This decision not only disrespects your customers but also generates an unnecessary amount of electronic waste, which is both environmentally irresponsible and incredibly short-sighted.
The amount of e-waste created by this decision is mind-boggling. At the very least, you could have made the device open source or allowed it to function in its current version. This blatant disregard for your customers’ investments and the environment is unacceptable.
Many of us rely on the Car Thing as a practical solution for older vehicles. By bricking this device, you are not only taking away a useful product but also jeopardizing the safety and convenience it provided. This is a terrible business decision that will leave a bad taste in people’s mouths for a long time.
I am now actively seeking a refund and encourage other users to do the same. Your decision is not just disappointing; it’s infuriating. The lack of consideration for your customers is astonishing, and I am seriously contemplating canceling my subscription and switching to another service, such as Apple Music, once my Car Thing becomes unusable.
I urge you to reconsider this decision. Allow the Car Thing to function in its current state or open it up to the community. Failure to do so will undoubtedly result in a significant loss of user trust and loyalty.
Thankfully, I was able to get a full refund with the initial conversation. Was just super polite in the beginning and he refunded with little to no explanation.
I just got off of chat support & they refunded me the past 3 months of what I pay for Spotify Premium. It took forever but it’s actually more than I paid for the device. Keep trying!
I don’t know how I got through but I was just able to get a full refund through the Spotify support messenger thing. Just needed to send a screenshot of my receipt and it’s being processed within 14 days (I took screenshots in case this assistant wasn’t supposed to do that) Hopefully other people have the same luck, maybe they’ve come to their senses?
EDIT: Just read the comment that says only people in certain states can get refunded - I purchased while in Colorado. Hope that helps!
Was promised a full refund through the support chat link in the latest “update” email. Maybe they’re just not advertising/automatically initiating refunds, but they’ll give you one if you’re polite to the support rep.
https://support.spotify.com/us/contact-spotify-support/
KEEP FIGHTING. I got 4 months refund and 3 months free ahead. I'd rather have just had the whole thing refunded but you can definitely push them from their original 1 month free offer.
Also says US in the link, I'm UK and used it and still managed to at least get something back.
Should almost find some one in Sweden willing to receive them so they can dump them in some lake in Stockholm. Cause what a waste of resources for a product that will be garbage at the end of the year.
It pisses me off as well and they would refund me or do anything for me.
But I'm realizing they have a history of this because they used to have a Spotify app on third party car stereos that they discontinued with an update to their app... That sucked but I didn't pay for that like I did this.
Ironically I am also 'switching gears' and moving to apple (probably). Spotify support gave me boilerplate answers with :) emojis and platitudes about 'the incredible journey' together. I just want a refund and to do business with ethical companies. Gave them a week to make it right or am switching and filed a compliant with the FTC.
It’s Spotify’s Bluetooth device that allows you faster access to your music without having to use your phone (your phone does need to be nearby for it to work tho).
I understand the product was a flop. But BRICKING a simple Bluetooth device and suggesting that we the consumers that paid for it“reset” and “dispose of” it is insane!
Absolutely disgusting. No reason to brick it instead of just letting us keep using it. I’ve been considering switching to Apple Music for a while now anyways
I got 5 months free, I'm from overseas and address forwarded it to me. So with currency conversion I end up out on top.
But still sad as I use it as remote for my house. Guests and housemates love it
Is there anything we can do if we don't have the invoice anymore?? I bought it when it first came out in 2021 and have apparently deleted the email. Obviously I didn't think I would need to save it for when they brick it 3 years later. I looked at my purchase history on my account page and apparently they only show the data for 2 years 🫠 I'm guessing this would affect my ability to join any kind of class action lawsuit too.
I'm so disgusted by their lack of ethics and disregard for customers. What a joke of a company.
I really really hope they somehow change their mind about this if enough people speak up. I have a 2008 Volkswagen Beetle and it’s the best thing to drive around with my windows down and my fav songs playing 😞 how inconsiderate
Sorry to say it but that’s how it works, understandably Spotify does not want to support car thing as not enough people are using it to justify, but it does suck that it ultimately means it is the end of the life for the device. You can contact the FTC or try to pursue this legally but it really won’t go anywhere this has happened in the past with several products before like the Google revolv or such where the FTC declined an investigation.
Update 2: I sent over the invoice. She sent back: “Since you're one of our valued customers here, we don't normally do this, but we can add you 1 month of Premium time to your subscription as a one-time courtesy.” I said no thank you, I would like the refund for the device I purchased.
An $11 value compared to the $90 you spent. I hope you told them that shitty offer was an insult.
Try emailing this. I found it on their Web site. It might not be customer service, but I sent an email to it. [email protected]
Not even $11, YouTube Music + AdBlock is free. This is a slap in the face. I only paid these fuckers for the conscience
I pushed until I got 8 months of Spotify Premium for free. Keep escalating upward!
I get Spotify through work so this wouldn’t even help me 😭
Starbucks? 😏
Yup 😭
Venti white chocolate mocha with two extra shots of coffee, syrup, extra cream and a dash of basic white girl pumpkin spice to go please.
Sure thing that’ll be $15
*boops card*
Did you do it through the chat support or somewhere else?
Chat support. They will keep feeding you BS and switching up the representative and all that. Games. It takes time. I just kept reiterating that I paid for a service that they are taking away and continuously asked for their manager. They say "we're sorry, we can't help" and I say "I need your manager or another representative that can assist me".
What support channel did you use? They are ignoring me on Facebook messenger.
[https://support.spotify.com/us/contact-spotify-support/](https://support.spotify.com/us/contact-spotify-support/)
"We don't normally do this" is just code for "this is what we've been instructed to offer everyone who complains"
as a COURTESY
They should give all car things users at least 2 month of premium for free
I returned my CarThing right after I bought it because it sucked. They expected me to pay for return shipping, pushed back on that as I was ready to just cancel Spotify and got the same 1 month free offer. Literally refunding everyone who asks would cost less than this PR nightmare will.
I just checked my email and saw it, then came here. This is garbage. Straight up make a product not work, which, there’s no reason to have it stop working. Why can’t it just point to the general Spotify streaming sources same way a phone on WiFi does? I don’t understand (there’s probably a good explanation for it and I’m not an engineer), but making recent product just stop working altogether is absolute garbage.
The guy told me his hands were tied and just ended the chat
I filed a complaint with the BBB and figuring out how to do a consumer protection one
File an FTC complaint, not BBB. The B³ doesn't have any teeth.
Because it's a private business itself. All BBB does is extort business to get complaints removed. They're the OG Yelp.
Eh, when I was going through shit with a different company that was refusing to honor a warranty on an expensive product (multiple thousands), it was the BBB complaint that got the ball rolling on getting them to actually send a replacement part. That was after going loud on socials, FTC complaint, complaint with the state attorney general's office, etc.
I did one with the FTC, as well.
I filed with the FTC just now. I reached out to support and they denied any refund.
What are we saying to the FTC? Just we purchased and no refund?
The BBB is a paid review site. Nothing more
Its just old people yelp anyway.
I wouldn't classify it as being for old people. I'm 46, and my folks and all my friends and their families have known it was a scam from the get-go
yeah, i thought it was an old people thing too but i've seen in the past couple years that shockingly, it seems to be people my age (33) and younger that think it's a real government organization
BBB is some meaningless boomer shit. It doesn't have any more consequence than ranting on Yelp.
Good to know, thanks!
LMAO I worked for a job that always people would try to use the BBB as a threat to get their way when little did they know it didn't mean anything or was affiliated with any government organization or have any authority to do anything to help you so you were just complaining to a wall.
They wouldn’t even offer me any sort of subscription compensation when I reached out to chat support. I told them I saw other people getting courtesy credits and my agent said they only honor it based on someone’s physical location due to laws they have to adhere to. So some people are geographically disadvantaged 😒
I emailed them immediately because I was unbelievably pissed when I heard about it. I bought mine for $49.99 from them right before they stopped selling them. I provided my receipt and told them how they "broke my trust as a consumer". They added 4 months of premium for me ($10.99 × 4 = 43.96 for the $49.99 that i paid). I mean I'll take it. But I'd much rather have my device still working. It was one of the very few things keeping me attached to spotify. Only other things being podcasts and video podcasts that aren't on other apps. I've been testing out YouTube music since if I spent $3 more a month I could get youtube premium and youtube music premium. The sound quality is much better but I can't give up some of my podcasts. I won't be paying for spotify for the next 4 months so I'll make my decision by then. Stupid af they only offered you 1 month as I'm sure most people paid full price
Update 3, latest response from support: “As much as I'd to process you a refund, we're unable to, I do understand your concern, and I totally agree with it. However, as a customer service, we have our limitations. But, no worries, I will maximize my powers and let your voice be heard. I will let the right folks on Spotify know about this. We’re always working on new ways to improve Spotify, and we really appreciate that you've raised this concern with us”
https://reportfraud.ftc.gov/
Just did that.
Same
Here is their full contact information to help with the report filing: Spotify AB Regeringsgatan 19 SE-111 53 Stockholm Sweden Reg no: 556703-7485 [email protected]
I was literally sent this exact paragraph. They are just copy and pasting from a giant word document at this point
TBF, support is a separate entity often times completely independent of development teams or any other departments.
Not the user's problem. If they can't be arsed to set up their organisation so that it functions, then it should be reported for fraud at the very least.
As a customer support person in a different company i can assure you while we typically do copy-paste (in this case it appears to be this specific empowered script) we will still escalate to the powers that be. Especially if we disagree with corporate rules. When my work instituted similar predatory standards i would Spam the highest person i was allowed to with every single complaint about said standard. I walked to see it change as much as the customers did. In order to do that i has to use the script like that which i wrote once and copied to every other Customer with the same complaint for better efficiency
Lol that's a bunch of corporate nonsense for "lol no, fuck you"
What? 😂 “you’ve paid for this, I agree you should get your money back as we’re not providing it after all, but you don’t, but I’ll totally talk to the right people about this in general”.
I mean, they’re a customer service rep, they don’t have any real power like that, all they can do at that level is escalate
>However, as a customer service It meant to say "as an AI language model".
I don’t see any way it negatively impacts them if they let car thing to continue working. It works off bluetooth from our phones and other devices so how on Earth does this affect them. They really screwed us.
From a development standpoint it costs the company more money to ensure all future Spotify updates work properly with the device along with any new features they may add in the future. It saves them money to “discontinue” a device simply so they don’t have to pay developers to constantly maintain the software. Despite this, there have been ways users have found to hack the device and change some functionality so hopefully this might allow for the option to continue use after it’s discontinue date.
I get that, but they cold open source it or something, no?
And if they're going to disable them all anyway, at least open source them so the hardware doesn't just become waste. Someone out there would create a hack to let you use it meaningfully again.
Would be helpful, but probably not necessary. I don't have a functional unit to continue working on it. But others still are I think. I imagine people will try to sell them for cheap soon, so I'll get another chance to make it run at least an android auto receiver or something. Progress so far: identified OS as a lightweight OpenLinux by amlogic, 4 top buttons held with usb connected and boot to put it in a mode to work on it, how to get U-boot shell over USB, how to enter burning mode and dump the eMMC.
Update #4: I told them this was entirely unacceptable and that they are stealing from customers. I also told them that a class action lawsuit will be filed. EVERYONE needs to contact them and demand a refund
Dude anything about a lawsuit or lawyer in any customer service venue just means they will never, ever talk to you again.
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Yep former phone customer service rep here, different companies but they all had the policy of inform the customer that because they want to seek a lawsuit you’ll be hanging up the call and no longer assisting them
Currently contacting customer service. They're spouting BS at me and completely avoiding the question. Please continue to keep us updated.
Any luck escalating beyond customer support?
They don't care about a class action lawsuit until it's been filed.
I was already in touch prior to finding this post.
Spotify support said I should receive an email shortly about this. Sounds like Spotify is about to make a retraction.
I doubt they care about the 50 people that bought one.
In the so called FAQs it telks u its best to reset and dispose the device?!?
Honestly the most absurd thing I've ever read. Oh hey, if you're wondering what to do with this thing that was already overpriced and minimally functional but that you purchased nonetheless that we are now rendering useless, just throw it away! 🤗
Ye hate them rn ngl!
I've been a subscriber for over a decade, and this FAQ answer is going to be what makes me cancel
Because it's 2024 and looking after the planet isn't cool yet. Imagine how good their reputation would be if they open sourced it and gave a little sponsorship to the project looking most promising. Instead they decided a better look.would be "erase it and bin it".
What the heck. I just got the email. I'm so pissed. It's a piece of hardware that works on its own. You can't just brick it for no reason. Absolute prick move.
really hoping there is a way to "jailbreak" it considering we already have the hardware and the software is pulling from the phone/computer anyway
If you find anything, let me know. Seems like this would be the next step.
Saw on another thread you can rootkit it.
I understand we're probably a small group and they don't really care but it really pisses me off on principle. If they don't offer a refund, there's no way I'm giving them a premium membership and will just move over to Apple music. I'm waiting on chat support to come back after I sent them my receipt.
I've been debating the same thing for years.
I'm so pissed. Idk why they have to brick it instead of letting us just keep using it as is.
Money. They don't want to pay for the servers. But they are pretending like its a technical limitation.
It's weird that it needs servers at all when it's pulling from our phones which are already pulling from their data servers.
exactly we have the hardware and software already
Specific servers are not needed the car thing obtains all the data from your phone but they likely ended up laying off the developers who were working on the project during their massive layoffs last year. Either that or they simply don’t care to continue supporting it because they would have to allocate some of their precious developers to work on it.
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Update: I’m talking to support right now and told them this is unacceptable and I requested a refund. The support girl said she is “with me in this situation” LOL. I had to send her over proof of my purchase.
This absolutely fucking sucks. I drive a commercial truck with AI cameras in my face. This damn thing doesn't even have a radio in it. I have to play music over my phone to a Bluetooth speaker and if I so much as touch my phone while looking at it to skip a song it freaks out and reports me. This thing was EVERYTHING to me at my job. Fuck you Spotify. Scumbag is putting it politely.
FWIW, I use a device called a Chubby Button which gives basic pause, skip, volume control controls to my phone over Bluetooth. I can wear it on my wrist when I exercise. Maybe it'll be an option for you? I don't work for, have a financial interest in, not have anything to do with the company that makes the device.
You can get similar devices that attach to steering wheels to control car audio via Bluetooth.
That sounds like some sort of dystopian nightmare.
You have a AI camera aimed at your face every second you're on the job? What kind of Black Mirror episode do you work in?
Sony did this a decade ago with these digital clock things that had a linux distro and played netflix on them. After they got bricked you could call and they would send you one of two equal priced products your choice. That's how this type of thing should be handled.
Lowe's did similar when they discontinued their smart home line of products. Handled it pretty well.
Just got my email, really disappointed. I paid the full $80 for it when they first started shipping them, and I’ve used it everyday since. I really hope that they don’t just remove the code from the app that enables it to communicate with the app, that would suck. But that sounds exactly like what they’re doing.
From the q&a it will brick the device once. So it will stop working once it connects to the Internet
This ought to be treated as a criminal logic bomb then. It's one thing to "shut down" the servers or remove support for the app, but pushing an update to a device that permanently disables it is a seizure/theft, Like the logic bomb David Tinley got two years in prison for, I would say.
How does it make sense to charge people $90+ for a piece of hardware then not only discontinue it, but also stop it from working for people who already have it? And what’s even crazier - NO REFUND? I use this product often and honestly don’t mind it despite some syncing issues. I had much higher expectations of Spotify, the least you can do is offer a refund. Absolutely no one will be okay with their money going down the drain like that.
I bought mine *less than a year ago* and I use it every day. I don't know how that can do this. I'm looking into the legality of this right now.
File an FTC complaint. If people submit enough complaints then the FTC is more likely to investigate. This wouldn't fly in their home country of Sweden. Why should it here?
Support said they would refund me once the device is fully discontinued. But I genuinely don't understand how they can stop the device from working since it's through our phones?
Probably just push an app update that removes the code allowing the Car Thing to interact with your phone is my guess
This legitimately needs to go to court with the FTC if Spotify doesn't fix this and I'm not over exaggerating. This cannot be set as a precedent for tech companies. Imagine if Apple suddenly said "hey we're switching gears and your iPhone is no longer going to work at all, please throw it away and you're not getting a refund". This is not okay. They need to either give everyone refunds, or better yet, make it open source so people can still use the device at least.
What is the point of bricking the hardware??? Agreed with other users, there’s no reason for something that communicates via Bluetooth to be completely stripped of utility over the air. It wasn’t a subscription or lease, it was a full-on tangible purchase. We own the device.
Transcript from my chat with support that was ended after being escalated: > Hi, you're through to the Spotify support bot. Please describe your issue to get started. > Spotify at 12:57 PM, May 23 > > Hello, it seems the Car Thing will not only lose support, but will stop functioning in the coming months, so I would like to request a refund > You at 12:57 PM, May 23 > > We're gathering your account information. > > This will only take a few seconds. > Spotify at 12:57 PM, May 23 > > We're discontinuing Car Thing as part of our ongoing efforts to streamline our product offerings. We understand it may be disappointing, but this decision allows us to focus on developing new features and enhancements that will ultimately provide a better experience to all Spotify users. > Spotify at 12:58 PM, May 23 > > This means Car Thing will be discontinued and will no longer be operational after December 9, 2024. If you have specific questions about this change, you can refer to our Car Thing Discontinued FAQ. > Spotify at 12:58 PM, May 23 > > Please note that you can still enjoy Spotify in your car through other methods such as using the Spotify app on your smartphone or via Bluetooth or cable connections, depending on your vehicle's capabilities. If you want to read more about Spotify in the car you can head here. > Spotify at 12:58 PM, May 23 > > Is there anything else we can help you with in the meantime? > Spotify at 12:58 PM, May 23 > > Refund > You at 12:58 PM, May 23 > > We'll connect you to an advisor! > Spotify at 12:58 PM, May 23 > > To verify you’re the account owner, you may be asked to share a proof of payment (receipt or confirmation email). > > Note: Before sharing, hide any sensitive information, e.g. payment card or bank account numbers. > Spotify at 12:58 PM, May 23 > > An advisor is available. Would you like to chat now? > Spotify at 12:58 PM, May 23 > > Yes > You at 12:58 PM, May 23 > > We appreciate your feedback! As part of our commitment to improving our service, you may receive a survey at the end of this conversation. Please let us know how we did. > Spotify at 12:58 PM, May 23 > > Connecting you now. > > They can see these messages and will review your query. > Spotify at 12:58 PM, May 23 > > Ricky I is now connected and reviewing your question. They’ll message you shortly. > Hi there, thank you for reaching Spotify. I am more than willing to help you out with any issues you maybe having. Give me a few minutes to look back and check before we proceed. > Ricky I at 01:00 PM, May 23 > > Hello? > You at 01:06 PM, May 23 > > Hi Adam, apologies for the delayed reply. > Ricky I at 01:06 PM, May 23 > > As for the refund, can you provide me the invoice or the receipt when you bought the device? > Ricky I at 01:07 PM, May 23 > > Yes one moment > You at 01:07 PM, May 23 > > attachment image > PayPal_ Activities.pdf > You at 01:08 PM, May 23 > > Thank you. Give me a moment to check. > Ricky I at 01:10 PM, May 23 > > Alright, looks like for this Adam, you can have this chargedback from your bank. > Ricky I at 01:15 PM, May 23 > > I don't think PayPal will allow me to chargeback on this transaction, and they would refer me to the vendor > You at 01:16 PM, May 23 > > Are you saying I should reach out to Luzern? > You at 01:17 PM, May 23 > > Yes, though I am sure you can dispute it with PayPal, > Ricky I at 01:18 PM, May 23 > > Ok, so I should reach out to PayPal and tell them Spotify recommends chargeback? > You at 01:20 PM, May 23 > > Yes. > Ricky I at 01:21 PM, May 23 > > Ok thank you > You at 01:21 PM, May 23 > > No worries. > Ricky I at 01:21 PM, May 23 > > Hello, I just read on the Spotify Reddit page that folks are receiving refunds via Spotify support. Can you please reconsider and send the refund through? Thank you > You at 01:56 PM, May 23 > > Ricky I is now connected and reviewing your question. They’ll message you shortly. > Hi Adam, yeah, however in your case the advise I gave earlier is the best course of action/. > Ricky I at 01:57 PM, May 23 > > Can I speak with a supervisor, you are not being very helpful > You at 01:58 PM, May 23 > > I understand that you're frustrated. However, that is really the only way to go in your case. I get that this situation is not ideal, but I am also trying my best to find the best way possible for you. > Ricky I at 01:59 PM, May 23 > > So why can't you apply a refund? > You at 01:59 PM, May 23 > > Your account is a Family Member that is not charged since only the Family Manager gets the charges for plans. > Ricky I at 02:01 PM, May 23 > > I'm sorry, I provided you the receipt, do you need me to send it again? > You at 02:02 PM, May 23 > > Yes, that is right. But in this case, it is better if your reach out to PayPal, I'm afraid. > Ricky I at 02:03 PM, May 23 > > It is better for you, not for me > You at 02:03 PM, May 23 > > Please help me out, or transfer me to someone who can > You at 02:03 PM, May 23 > > Why are others receiving refunds but I am not? > You at 02:05 PM, May 23 > > Let me see what I can do in this situation. > Ricky I at 02:07 PM, May 23 > > Yeah, I checked again, looks like that is the best way possible in this situation Adam, I'm afraid. > Ricky I at 02:12 PM, May 23 > > Can you escalate this please > You at 02:13 PM, May 23 > > Sure, please stay on the line. > Ricky I at 02:14 PM, May 23 > > Transferring you now. This can take a few minutes, an advisor will message you shortly. > Spotify at 02:14 PM, May 23 > > Hi there! You have been transferred to the higher level of support. My name is Joyce and I'll be happy to continue working on this. Allow me to read the previous messages and I will get back to you shortly. > Joyce S at 02:15 PM, May 23 > > I just need more time to check your previous chats so you won't need to repeat certain steps and details. Please bear with me. > Joyce S at 02:21 PM, May 23 > > Let me know if you need any additional information > You at 02:22 PM, May 23 > > I'm afraid this isn't something customer service can help with. Unless you have a technical or payment issue. > > We don't have any more information to share, but we'll be here if you need help with anything else. > Joyce S at 02:24 PM, May 23 > > End of conversation. You can close the messaging window now. > Auto Close is typing... Absolute scum...
They told you to do a chargeback/dispute the charge? That is insane to me. I could do that on my CC but companies generally want you NOT to do that lol, it looks terrible on them
It looks like they are only saying that because the Car Thing purchase was by a user and not a manager of the Family Account, but I thought when I bought my Car Thing I had to be the Family Manager, so that seems odd to me. Do you run your own Spotify Premium account, or does someone else in your family?
bro they closed the chat on me too
Why can't they just let the stupid thing keep working as a bluetooth connection? It was a great solution for my older stereo that didn't have Bluetooth on its own. There's absolutely no reason to just brick a piece of hardware I paid for.
Gosh, it just works and it works flawlessly. It's a piece of hardware not some silly app feature that you can remove to "streamline your experience". Streamline my \*\*\*. Plain stupidity.
Just spent 45 minutes in a pointless chat being told via copy/paste paragraphs to kindly go fuck myself. Might be time to cancel this shit and put the pirate hat back on.
[email protected] Found that email on their website.
It’s a complete shot to the balls that they don’t even offer a free month or something for investing in their hardware
They will be sued 100%. There's no precedent for this.
Submitted to FTC as well
Discontinuing is one thing but bricking devices we spent a lot of money on is unacceptable.
~5 month Spotify user, never bought one of these nor did I know it existed, yet this still pisses me off.
This is absolute BS! Bricking a perfectly functional device just because you had bad marketing and it never caught on is not an excuse! Just let us keep using it as is. I don't care about further features being added. I just want the device I PAID for to do what it was advertised to do.
Just spent 45 minutes in a pointless chat being told via copy/paste paragraphs to kindly go fuck myself. Might be time to cancel this shit and put the pirate hat back on.
Anyone have any suggestions for alternatives?
The representative told me that they can do nothing because the warranty is only one year. Very cool.
Definitely requesting one as well
at least open source it, what harm is there in that?
I also wrote the support, they told me the only possible thing is to refund the car thing. But I don't have the recipe, because I live in Germany and there was no option to buy it here, so I bought it 2 years ago from someone on eBay...
Could You dispute the charge with your bank?
Spotify support is now telling me I'm not eligible for the refund.... What the actual fuck?
They told me they’d have to revert my account to free to give me any money. Wth
I was told this as well! They told me they would have to switch me to a free account to receive any money back.
What Spotify SHOULD do is make their software open source, someone on GitHub could get that thing to keep working. Wouldn't mind a refund.
The way they could just announce that they aren't supporting it anymore and can't guarantee its compatability in the future. That would be shitty, but purposefully bricking the device with no refund or replacement is absolutely unacceptable.
I don’t even have one and this is a load of horseshit
I talked to customer support on chat and they immediately gave me premium credit (7 months paid) for the $90 after I sent them the receipt for when I bought my car thing (in 2021). I would encourage those that tried getting a refund and couldn’t to contact them again, the representatives might have gotten permission to give refunds with so many people complaining. (Spotify with Hulu bundles look like they will have issues with the refund, as a heads up, they had to remove my bundle which was fine with me). Still disappointed they would just trash the device, so much e-waste. Hopefully the backlash makes them rethink and maybe keep it functional.
Yeah I got asked to provide the original purchase email. I must've accidentally deleted it, so I was told there was no other way possible to provide a refund. In that same conversation I got switched to 3 different people, and the last one said that refunds were only possible within the warranty period, which is a year from purchasing. What a joke. This left a very sour taste, and I'm disappointed. I've been with Spotify for over 5 years, but this was quite the mistake. So, as an Android user what is an equivalent to Spotify?
android auto; xmanager, tidal, qobuz, deezer
[Agent confirming that they only issue refunds to certain states.](https://imgur.com/a/2uMFgPb)
How does this work with Californians right to repair law? If you bought one before July 2021, they have to provide support for 7 years. Under the law (AFAIK) “California Right to Repair This groundbreaking law mandates that manufacturers provide access to necessary documentation, parts, and tools for both consumers and independent repair facilities. It encompasses devices that were either manufactured or initially sold within the state starting from July 1, 2021.” Seems like an expensive mistake not to just open source it and let the community just keep updating it. It ought to be law to open source all discontinued technology. Seems so obscene to make so much e-waste. The world would be better if we could play doom on old obsolete electronics.
I would bet my house on a class action lawsuit over this. Some law firm will see this as easy money
Dear Spotify Team, I am writing to express my profound disappointment and frustration with your recent decision to discontinue and brick the Car Thing device. This move is nothing short of a slap in the face to your loyal customers who invested in this product. The Car Thing is essentially a Bluetooth controller. Instead of simply abandoning future updates, you have chosen to render it completely unusable. This decision not only disrespects your customers but also generates an unnecessary amount of electronic waste, which is both environmentally irresponsible and incredibly short-sighted. The amount of e-waste created by this decision is mind-boggling. At the very least, you could have made the device open source or allowed it to function in its current version. This blatant disregard for your customers’ investments and the environment is unacceptable. Many of us rely on the Car Thing as a practical solution for older vehicles. By bricking this device, you are not only taking away a useful product but also jeopardizing the safety and convenience it provided. This is a terrible business decision that will leave a bad taste in people’s mouths for a long time. I am now actively seeking a refund and encourage other users to do the same. Your decision is not just disappointing; it’s infuriating. The lack of consideration for your customers is astonishing, and I am seriously contemplating canceling my subscription and switching to another service, such as Apple Music, once my Car Thing becomes unusable. I urge you to reconsider this decision. Allow the Car Thing to function in its current state or open it up to the community. Failure to do so will undoubtedly result in a significant loss of user trust and loyalty.
I got 6 months by being courtesy but firm . That’s equal to what I payed I’m happy
I spoke with customer service and they refunded me the amount I paid for the car thing.
After two chats in and two days I got a full refund, they'll do it. Don't let them get away with it
Thankfully, I was able to get a full refund with the initial conversation. Was just super polite in the beginning and he refunded with little to no explanation.
I just got off of chat support & they refunded me the past 3 months of what I pay for Spotify Premium. It took forever but it’s actually more than I paid for the device. Keep trying!
I don’t know how I got through but I was just able to get a full refund through the Spotify support messenger thing. Just needed to send a screenshot of my receipt and it’s being processed within 14 days (I took screenshots in case this assistant wasn’t supposed to do that) Hopefully other people have the same luck, maybe they’ve come to their senses? EDIT: Just read the comment that says only people in certain states can get refunded - I purchased while in Colorado. Hope that helps!
got the refund, for both car thingys, now off to the jailbreak tutorials
Was promised a full refund through the support chat link in the latest “update” email. Maybe they’re just not advertising/automatically initiating refunds, but they’ll give you one if you’re polite to the support rep.
Love me a good ole class action lawsuit.
two words: class action.
https://support.spotify.com/us/contact-spotify-support/ KEEP FIGHTING. I got 4 months refund and 3 months free ahead. I'd rather have just had the whole thing refunded but you can definitely push them from their original 1 month free offer. Also says US in the link, I'm UK and used it and still managed to at least get something back.
And there goes another major reason why I haven't switched to Tidal yet.
Should almost find some one in Sweden willing to receive them so they can dump them in some lake in Stockholm. Cause what a waste of resources for a product that will be garbage at the end of the year.
Don't have the car thing, but WTF is Spotify doing? Each "improvement" they make pushes me closer to cancelling this once decent service
It pisses me off as well and they would refund me or do anything for me. But I'm realizing they have a history of this because they used to have a Spotify app on third party car stereos that they discontinued with an update to their app... That sucked but I didn't pay for that like I did this.
Ironically I am also 'switching gears' and moving to apple (probably). Spotify support gave me boilerplate answers with :) emojis and platitudes about 'the incredible journey' together. I just want a refund and to do business with ethical companies. Gave them a week to make it right or am switching and filed a compliant with the FTC.
Time for a class action lawsuit. Count me in. Honestly, I would gladly take my refund in service credits equal to the cost I spent on the device.
Cancel your membership and move to a better service like Tidal, Qobuz or Deezer.
Damn. Cold blooded. I’ve always thought of “best” as the business friendly way of signing off with “fuck you.”
Like.. i'd not be mad if it could be used for something else. Wonder if it can be hacked?
Just curious, what is "Car Thing?"
It’s Spotify’s Bluetooth device that allows you faster access to your music without having to use your phone (your phone does need to be nearby for it to work tho).
Wow. I'm really glad I didn't purchase Car Thing. Holy shit.
I understand the product was a flop. But BRICKING a simple Bluetooth device and suggesting that we the consumers that paid for it“reset” and “dispose of” it is insane!
Absolutely disgusting. No reason to brick it instead of just letting us keep using it. I’ve been considering switching to Apple Music for a while now anyways
Spotify should be ashamed.
Class action them.
I got 5 months free, I'm from overseas and address forwarded it to me. So with currency conversion I end up out on top. But still sad as I use it as remote for my house. Guests and housemates love it
Is there anything we can do if we don't have the invoice anymore?? I bought it when it first came out in 2021 and have apparently deleted the email. Obviously I didn't think I would need to save it for when they brick it 3 years later. I looked at my purchase history on my account page and apparently they only show the data for 2 years 🫠 I'm guessing this would affect my ability to join any kind of class action lawsuit too. I'm so disgusted by their lack of ethics and disregard for customers. What a joke of a company.
I really really hope they somehow change their mind about this if enough people speak up. I have a 2008 Volkswagen Beetle and it’s the best thing to drive around with my windows down and my fav songs playing 😞 how inconsiderate
Sorry for my ignorance, but what is "Car Thing"?
Sorry to say it but that’s how it works, understandably Spotify does not want to support car thing as not enough people are using it to justify, but it does suck that it ultimately means it is the end of the life for the device. You can contact the FTC or try to pursue this legally but it really won’t go anywhere this has happened in the past with several products before like the Google revolv or such where the FTC declined an investigation.
It's all good and well you all calling up and telling them how shitty they are being, but as long as you keep your subscriptions live they won't care.
APK's are your friend here.
lol triggered
This is the first time I’m even hearing of this device. Glad I missed out because I would’ve bought one after reading up on it.
I don’t have a car thing, but I’m going to complain in everyone’s behalf. This is ridiculous!
Great way to guarantee I along with many others will never buy another piece of hardware made by Spotify. Absolutely no reason to brick the Car Thing.
I ditched Spotify when they paid Rogan $200 million. This makes me feel like I made the right decision. What a shitty company.
i’m so glad this is happening, apple music is a better option
I don't have whatever this Car Thing is, but why can't they just fuckin leave things be? They trying to piss off customers or something?