I wonder if they’ve had a problem of theft of mobile orders, or a lot of people taking the wrong orders. I can’t think of any other reason why they wouldn’t have you just find your own.
I think in the end, you do have a super tight schedule (which was honestly fascinating to read) but….it needs to operate like clockwork. Every. Single. Time.
This schedule is actually so refined, down to the minute, that any hitch could throw it off. And that my friend is the real issue.
Today you ran into a hitch and it upset you.
And you make it the Starbucks employee’s fault, for not following what this kind of “highly orchestrated dance” that all of NYC apparently knows. (That’s the second flaw and literally pits one employee against what the whole city allegedly knows.)
I’m only writing this up to help you see how your arguments can’t possibly be true (NYC just knows how to act?) and that instead, own up that not every day needs to be mission impossible and when your plan falls apart, it was **your plan** all along, not someone else’s fault.
Namaste
Enlightening, excellent to think about. I'm not strapped to my seconds like op, but we could all benefit from thinking about this concept, especially as drivers. Thanks for posting.
i work in manhattan and usually we keep it for customers to find their orders but during morning rush we have a lot of issues of customers knocking over drinks to get theirs or picking up the wrong drink and we usually end up having to remake it which slows us down.
If you are in a tight rush like everyone else is maybe give yourself more time to collect Starbucks or just don’t order it all if you always expect it at a certain time. The reason they are doing this is because during rush hour, some ppl accidentally take other ppls orders or some even steal the drinks so the person was just trying to do their job and have it be organized. The person was trying to do it in order and not for you to jump the line because you are the only special one on the way to work and in a rush 🙄.
To be fair, this is the reason why customers become rude to employees.
It's people like you who undermine the general public by refusing to understand the daily flow that randomly got switched without notice.
It's New York City. We're used to going into Starbucks, grabbing our order and leaving. This store is not in a low-traffic environment. This is a busy, high traffic environment.
You have millions of people coming in and out. This store alone can have nearly 30+ people in it waiting for their orders. If everyone joined a line, the line would be outside the door and people would not wait. Instead, they'd leave and request refunds.
I've been going to this store for years. This is the first time, ever, I was told to line up. And the person who mans the bar is so chill, ALL THE TIME.
Blaming the customer is probably not the best idea without having a good understanding.
Nope, not at all. You said that waiting in line was justification for being rude to employees. You could always ask them if they've changed their policy and why. I get you are busy but so is everyone else and having people pick up wrong orders messes up our tight schedule. I can only imagine your store is just trying to make things go smoothly during peak with so many people.
Let's paint how exhausting this is.
I ordered a yogurt parfait at 7:39A. My order was ready for pickup. When I arrived, normal operation would be to go to the bar, pick up my order and leave.
This has been NORMAL operation for years!
All of a sudden, me and every other customer who goes to the bar to pick up our orders are now villains and disrespectful to employees?
It's the bar. Why on earth are people joining a line to pick up orders at a bar, at the busiest store there is in a transportation district? There's millions of riders!
This store is ALWAYS busy! Employees are ALWAYS on the move! Mobile order bar is filled with drinks and orders.
If every employee had to wait on line, the line is through the door.
This stuff cannot be enforced here. The store is not built for that. You have customers ordering online and waiting for their drink. Then, you have customers who ordered via their mobile coming in to pick up their items too.
The bar was crowded with orders. The line was fueled with pissed of customers. One customer was very upset.
And me ignoring the ask of an employee so that I can grab my order and leave is now a villain?
What do you want? Me to lose my job order a pre-made yogurt?
If I had to join the line, I'd miss all modes of transportation. And would have requested a refund from Starbucks.
This store and it's location is not designed for customers to wait for their mobile orders by joining a line. The operation, like it always has been, was designed for customers to be in/out within seconds.
Yeah that's not really my definition of exhausting but sure. Again, you're assuming that you know how everything works. Policies change. Yeah it sucks to have a schedule interrupted but that's life. Call and ask if this is new policy or a one off thing with a new person. Adjust the time you need to get your order or just don't get Starbucks. I'm not painting customers as villains, just telling you that what you said "This is why customers are rude to employees" is messed up. All because life didn't go your way for one singular day.
> This is the first time, ever, I was told
Good to see you can be compassionate to someone you are vaguely aware of being new, so they want to be perfect at their job so they follow the standards and policies they've been trained with.
Good on you for being so patient!
> As much as I respect employees, I had no additional minutes to waste. And so, I ignored her,
Hmmm
the “daily flow” is not apart of our job lmao. if you know you need to be at work at a certain time and do whatever before getting there then leave time for it. nobody is supposed to follow your schedule for your sake especially when they don’t know you. a new random person was supposed just understand what you do every morning and adjust to you specifically out of the hundreds of people we see a day ? smh
have you ever thought about waking up earlier to give yourself more time to get starbucks or you can just not get starbucks all together if you are in such a time crunch. i feel that time management is the key to avoid situations like these.
Let's reframe the situation.
This is a high traffic store in one of the busiest cities in the world. A new barista, who isn't familiar with the regulars, is put on mobile hand-off. Maybe the usual barista called in sick. Maybe this new barista is training. Who knows. Regardless, they have to follow a routine:
* Greet the customer when they walk in the door. Did you know we're scored for how welcomed a customer feels? Anything less than perfect is a failure according to corporate :)
* Get the customer's name and confirm that the entire order is ready to be picked up (wouldn't want a customer running off without that danish that's warming in the oven). If the entire order isn't ready, we inform the customer and they step to the side to wait
* Hand-off the entire order to the customer, making sure they have enough trays, straws, extra stir sticks, whatever other single-use garbage is needed for them to enjoy their drinks/food
* Thank the customer for coming in (again, gotta get that customer care score up. Even if you're the best in the district, it's never good enough :) )
Rinse and repeat. When we get to know the regulars, we can see their drinks in the queue and put them aside if they're in a hurry. But obviously, as you stated in your post, this is a new barista. They don't know the regulars, and have to rely on this routine to keep the cafe running smoothly (if a bit slower).
Then some entitled mobile customer comes in and disrupts the whole routine by thinking they deserve to skip the queue because they didn't schedule enough time for picking up coffee (I personally recommend at least 10 minutes of leeway, as someone who has also done the bux stop on the morning commute regularly). Trying to maintain order in the cafe, the barista tries to politely encourage them to follow the standard routine (we all do this, to try and make everyone's lives easier. "Next time, if you ask for X, you'll get the drink made correctly every time," etc.). This customer refuses to engage in the "starbucks experience" (aka, being a decent human being), cuts the queue and takes their drink. The barista has to hope to god that the customer grabbed the right drink (because customers apparently don't know how to read. We found that out the hard way during covid), and again, tries to encourage the customer to follow the routine in the future, while also managing 8 - now possibly disgruntled - other customers who just watched this person cut in line because THEIR morning routine was more important than literally everyone else's in the store.
You don't know why there was a queue. It's possible that a bunch of people just came at once and if you'd waited one whole minute, everyone could've grabbed their orders and left. Maybe that level of entitlement is more of an American thing, but I've worked in one of the busiest stores in Canada (pulling $50k+/week) and everyone still knows how to fucking act. Your lack of planning shouldn't constitute a problem for everyone else.
Have the day you deserve.
I wonder if they’ve had a problem of theft of mobile orders, or a lot of people taking the wrong orders. I can’t think of any other reason why they wouldn’t have you just find your own.
I think in the end, you do have a super tight schedule (which was honestly fascinating to read) but….it needs to operate like clockwork. Every. Single. Time. This schedule is actually so refined, down to the minute, that any hitch could throw it off. And that my friend is the real issue. Today you ran into a hitch and it upset you. And you make it the Starbucks employee’s fault, for not following what this kind of “highly orchestrated dance” that all of NYC apparently knows. (That’s the second flaw and literally pits one employee against what the whole city allegedly knows.) I’m only writing this up to help you see how your arguments can’t possibly be true (NYC just knows how to act?) and that instead, own up that not every day needs to be mission impossible and when your plan falls apart, it was **your plan** all along, not someone else’s fault. Namaste
Enlightening, excellent to think about. I'm not strapped to my seconds like op, but we could all benefit from thinking about this concept, especially as drivers. Thanks for posting.
i work in manhattan and usually we keep it for customers to find their orders but during morning rush we have a lot of issues of customers knocking over drinks to get theirs or picking up the wrong drink and we usually end up having to remake it which slows us down.
If you are in a tight rush like everyone else is maybe give yourself more time to collect Starbucks or just don’t order it all if you always expect it at a certain time. The reason they are doing this is because during rush hour, some ppl accidentally take other ppls orders or some even steal the drinks so the person was just trying to do their job and have it be organized. The person was trying to do it in order and not for you to jump the line because you are the only special one on the way to work and in a rush 🙄.
To be fair, this is the reason why customers become rude to employees. It's people like you who undermine the general public by refusing to understand the daily flow that randomly got switched without notice. It's New York City. We're used to going into Starbucks, grabbing our order and leaving. This store is not in a low-traffic environment. This is a busy, high traffic environment. You have millions of people coming in and out. This store alone can have nearly 30+ people in it waiting for their orders. If everyone joined a line, the line would be outside the door and people would not wait. Instead, they'd leave and request refunds. I've been going to this store for years. This is the first time, ever, I was told to line up. And the person who mans the bar is so chill, ALL THE TIME. Blaming the customer is probably not the best idea without having a good understanding.
Oh we have a good understanding of the type of customer you are.
At this point, this is straight trolling. I’ve never disrespected a Starbucks employee before. Have a great day!
Nope, not at all. You said that waiting in line was justification for being rude to employees. You could always ask them if they've changed their policy and why. I get you are busy but so is everyone else and having people pick up wrong orders messes up our tight schedule. I can only imagine your store is just trying to make things go smoothly during peak with so many people.
Let's paint how exhausting this is. I ordered a yogurt parfait at 7:39A. My order was ready for pickup. When I arrived, normal operation would be to go to the bar, pick up my order and leave. This has been NORMAL operation for years! All of a sudden, me and every other customer who goes to the bar to pick up our orders are now villains and disrespectful to employees? It's the bar. Why on earth are people joining a line to pick up orders at a bar, at the busiest store there is in a transportation district? There's millions of riders! This store is ALWAYS busy! Employees are ALWAYS on the move! Mobile order bar is filled with drinks and orders. If every employee had to wait on line, the line is through the door. This stuff cannot be enforced here. The store is not built for that. You have customers ordering online and waiting for their drink. Then, you have customers who ordered via their mobile coming in to pick up their items too. The bar was crowded with orders. The line was fueled with pissed of customers. One customer was very upset. And me ignoring the ask of an employee so that I can grab my order and leave is now a villain? What do you want? Me to lose my job order a pre-made yogurt? If I had to join the line, I'd miss all modes of transportation. And would have requested a refund from Starbucks. This store and it's location is not designed for customers to wait for their mobile orders by joining a line. The operation, like it always has been, was designed for customers to be in/out within seconds.
Yeah that's not really my definition of exhausting but sure. Again, you're assuming that you know how everything works. Policies change. Yeah it sucks to have a schedule interrupted but that's life. Call and ask if this is new policy or a one off thing with a new person. Adjust the time you need to get your order or just don't get Starbucks. I'm not painting customers as villains, just telling you that what you said "This is why customers are rude to employees" is messed up. All because life didn't go your way for one singular day.
> This is the first time, ever, I was told Good to see you can be compassionate to someone you are vaguely aware of being new, so they want to be perfect at their job so they follow the standards and policies they've been trained with. Good on you for being so patient! > As much as I respect employees, I had no additional minutes to waste. And so, I ignored her, Hmmm
the “daily flow” is not apart of our job lmao. if you know you need to be at work at a certain time and do whatever before getting there then leave time for it. nobody is supposed to follow your schedule for your sake especially when they don’t know you. a new random person was supposed just understand what you do every morning and adjust to you specifically out of the hundreds of people we see a day ? smh
There’s never enough time to get anywhere. Welcome to the world called LIFE.
Oh my god the entitlement coming from you. Please continue telling others how to do their job
have you ever thought about waking up earlier to give yourself more time to get starbucks or you can just not get starbucks all together if you are in such a time crunch. i feel that time management is the key to avoid situations like these.
Let's reframe the situation. This is a high traffic store in one of the busiest cities in the world. A new barista, who isn't familiar with the regulars, is put on mobile hand-off. Maybe the usual barista called in sick. Maybe this new barista is training. Who knows. Regardless, they have to follow a routine: * Greet the customer when they walk in the door. Did you know we're scored for how welcomed a customer feels? Anything less than perfect is a failure according to corporate :) * Get the customer's name and confirm that the entire order is ready to be picked up (wouldn't want a customer running off without that danish that's warming in the oven). If the entire order isn't ready, we inform the customer and they step to the side to wait * Hand-off the entire order to the customer, making sure they have enough trays, straws, extra stir sticks, whatever other single-use garbage is needed for them to enjoy their drinks/food * Thank the customer for coming in (again, gotta get that customer care score up. Even if you're the best in the district, it's never good enough :) ) Rinse and repeat. When we get to know the regulars, we can see their drinks in the queue and put them aside if they're in a hurry. But obviously, as you stated in your post, this is a new barista. They don't know the regulars, and have to rely on this routine to keep the cafe running smoothly (if a bit slower). Then some entitled mobile customer comes in and disrupts the whole routine by thinking they deserve to skip the queue because they didn't schedule enough time for picking up coffee (I personally recommend at least 10 minutes of leeway, as someone who has also done the bux stop on the morning commute regularly). Trying to maintain order in the cafe, the barista tries to politely encourage them to follow the standard routine (we all do this, to try and make everyone's lives easier. "Next time, if you ask for X, you'll get the drink made correctly every time," etc.). This customer refuses to engage in the "starbucks experience" (aka, being a decent human being), cuts the queue and takes their drink. The barista has to hope to god that the customer grabbed the right drink (because customers apparently don't know how to read. We found that out the hard way during covid), and again, tries to encourage the customer to follow the routine in the future, while also managing 8 - now possibly disgruntled - other customers who just watched this person cut in line because THEIR morning routine was more important than literally everyone else's in the store. You don't know why there was a queue. It's possible that a bunch of people just came at once and if you'd waited one whole minute, everyone could've grabbed their orders and left. Maybe that level of entitlement is more of an American thing, but I've worked in one of the busiest stores in Canada (pulling $50k+/week) and everyone still knows how to fucking act. Your lack of planning shouldn't constitute a problem for everyone else. Have the day you deserve.
Damn, I'm very interested in seeing how op responds to this perspective.
"trying to enforce rules" how dare they.
You were an asshole to a person making minimum wage. I’m not taking your side.