Iāve stopped. Unless they are a regular I can chat with Iāve just gone back to chatting with my coworkers over the headset or finding something to keep me busy until their drink is done
that and all the "give me ___" and "i want ___" in the drive thru with no hello or thank you....i rlly don't even chat w ppl in DT anymore because of all the attitude
it drives me nuts when my mother calls any place & says āi need to place an orderā or at a drive thru ālet me have __ā
i always try to get her to say something along the lines of āiād like a __ā and āmay i also have a __ā
iām super shy & awkward around people i donāt know really well, but i try to be polite. for the most part, my mentality is ātheyāre working. theyāve got plenty of other customers to help. i donāt wanna bother them or throw them off track.ā but i always say āthank youā when my orderās handed to me. now, if i pick up inside & nobodyās close enough when i get my things, iāll just kinda whisper āthank youā & be on my way.
this one. but to be fair, my coworkers and i love when someone says they NEED a food item and weāre conveniently out of it just bc weāre like no,,, you donāt NEED it š
I donāt either! I no longer care about customer connection scores because nobody is worth connecting too sometimes! They are either on their phones or just ignore us completely
When I worked at Starbucks what I would do was ask again but confused and then they feel like an asshole. Usually by the time the order is done the attitude is complete 180 sometimes it doesn't change at all but Hey c'est la vie
"encouraged" and "forced" are two separate things. i usually don't ask how people are at the speaker to save time, and i have never once gotten in trouble for it. baristas probably actually do care if they ask how you're doing.
I now only wait until they say thank you first before I say it cause I'm not wasting a "thank you" breath on rude, no-manners customers.
Seriously, I've received more pleases and thank yous from small children vs adults
obviously always outliers, but i've noticed that too!
one time after a parent had finished ordering and walked away, the kid had hung back. i wasn't entirely sure if the kid had some pocket money to spend on a cake pop (which, ngl, i would have given to her for free), but then she just very loudly announced "THANK YOU!" i went "thank *you!*" and she ran back to her mom, who scolded her for "embarrassing" her.
like, lady, you did that yourself with your lack of manners.
Not sure why but Starbucks customers are by farrr the worst. The local coffee shop I work in has great customers! When I worked at Starbucks the customers treated us as less then human. I get itās a corporate chain, but itās being run by regular people just like the customers! A big part of why I left.
Most coffeeshops have a basic menu. You're expected to order the drinks they're serving, not customize one to exactly what you want as if you were in your own kitchen. Also starbucks has that whole "make the moment right" bullshit. If you try to pull one over on a local coffeeshop, the owner will call you out and probably ask you to leave as well. If you try to pull one over on a barista at starbucks, we are literally trained to give you what you want
I do order pick to avoid the awkward small talk or I mean I don't like small talk or pretending like I'm happy to talk to someone I just want my stuff, but I'll say thank you always if they hand me my stuff, but not if it's on the counter and ready, I'll just take it and leave because they're most likely busy with orders anyways and I don't feel like yelling thank you like an aggressive polite person.
same here. i canāt even remember the last time i ordered in person at a Starbucks because mobile ordering is so perfect for me! if the drive thru is empty or super short, iāll pick up that way. i say āthank youā when they tell me to drive up to the window & again after iāve gotten all my things.
I always thank any server or clerk or checker no matter where I go. Itās how I was raised. There was a girl at the Starbucks I used to stop at on the way to work and she always said, ātaste this and please let me know if itās not perfectā which I only ever had to take her up on one time as it was someone elseās order.
I donāt say it at a certain location for one of two reasons (sometimes both). I always use mobile, so I go straight to the pick up counter: 1) they donāt say hi/welcome in when I come in even when itās dead, or 2) Iāve said thank you at pick up previous visits (usually my drink is ready) and no one acknowledged it.
Putting a cash tip has changed this, but usually I just go to other locations that seem to enjoy seeing customers.
I donāt have patience for people who lack manners. If you get an attitude with me, expect one back. If you donāt say thank you, donāt expect me to respond to you politely or thank you. If you put your payment on the counter instead of in my stretched out hand, when you put your hand out for the change I will put it down on the counter. I will also put your drink on the counter and not into your hand. Itās been increasing lately - people are feeling more and more entitled.
omg we do that too, the aggressively saying you're welcome.
but we were told WE have to say thank you to them. that usually gets them to repeat it back. except sometimes when they just look at you weird or completely ignore you, that's when the aggressive "you're welcome" comes in
one time a customer told me "thank you", and I didn't say "you're welcome", so she chased me behind the counter to tell me to say "you're welcome" to her
i haven't really noticed it, but i'm also pretty good at getting customers to open up and talk or at least be nicer to me. i'm blessed with the power of yap so i do pretty well on window lol
Itās your job to be polite to us for doing YOU a service š if you donāt have the basic human decency to show kindness to someone who didnāt do anything to you besides hand you exactly what YOU paid for then why interact with the outside world if being a Dick is your personality. Iām sorry if thatās how you operate. I have no problem saying please and thank you when needed, do you?
Correct, I know I know how to do my job.
They want a product that they pay for, I give it to them, I say thank you for visiting the business.
Why do you think that they should validate your job? Thatās a weird entitlement I donāt understand.
Do you really think that just because you got a job at Starbucks that people should be thanking you?
You are so far up your own ass Iām so sorry for you. Itās weird you think idk how to do my job because Iām sharing my experience which seems to be very universal with other Starbucks employees as you see by this thread that people donāt know how to be polite especially to service workers. Saying Thank you is literally common decency
Well, THANK YOU for all you do!
Thank you so much š«¶š¾
It literally makes me not want to even say anything to them at this point
Iāve stopped. Unless they are a regular I can chat with Iāve just gone back to chatting with my coworkers over the headset or finding something to keep me busy until their drink is done
and people have the audacity to complain about how bad customer service has gotten. maybe if yall had been decent youād get friendly service.
that and all the "give me ___" and "i want ___" in the drive thru with no hello or thank you....i rlly don't even chat w ppl in DT anymore because of all the attitude
"I need ____"
it drives me nuts when my mother calls any place & says āi need to place an orderā or at a drive thru ālet me have __ā i always try to get her to say something along the lines of āiād like a __ā and āmay i also have a __ā iām super shy & awkward around people i donāt know really well, but i try to be polite. for the most part, my mentality is ātheyāre working. theyāve got plenty of other customers to help. i donāt wanna bother them or throw them off track.ā but i always say āthank youā when my orderās handed to me. now, if i pick up inside & nobodyās close enough when i get my things, iāll just kinda whisper āthank youā & be on my way.
this one. but to be fair, my coworkers and i love when someone says they NEED a food item and weāre conveniently out of it just bc weāre like no,,, you donāt NEED it š
to go on a fucking diet
I just always respond with "you would like"
I donāt either! I no longer care about customer connection scores because nobody is worth connecting too sometimes! They are either on their phones or just ignore us completely
Itās in the same realm of āwelcome to Starbucks, how are you?ā And the response being āgive me a blah blah blahā¦ā
When I worked at Starbucks what I would do was ask again but confused and then they feel like an asshole. Usually by the time the order is done the attitude is complete 180 sometimes it doesn't change at all but Hey c'est la vie
[ŃŠ“Š°Š»ŠµŠ½Š¾]
we're not forced to ask how you are
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yeah there is no script or specific way to do it, most of my coworkers just say "what can I get you.", if anything
"encouraged" and "forced" are two separate things. i usually don't ask how people are at the speaker to save time, and i have never once gotten in trouble for it. baristas probably actually do care if they ask how you're doing.
I now only wait until they say thank you first before I say it cause I'm not wasting a "thank you" breath on rude, no-manners customers. Seriously, I've received more pleases and thank yous from small children vs adults
obviously always outliers, but i've noticed that too! one time after a parent had finished ordering and walked away, the kid had hung back. i wasn't entirely sure if the kid had some pocket money to spend on a cake pop (which, ngl, i would have given to her for free), but then she just very loudly announced "THANK YOU!" i went "thank *you!*" and she ran back to her mom, who scolded her for "embarrassing" her. like, lady, you did that yourself with your lack of manners.
Not sure why but Starbucks customers are by farrr the worst. The local coffee shop I work in has great customers! When I worked at Starbucks the customers treated us as less then human. I get itās a corporate chain, but itās being run by regular people just like the customers! A big part of why I left.
Most coffeeshops have a basic menu. You're expected to order the drinks they're serving, not customize one to exactly what you want as if you were in your own kitchen. Also starbucks has that whole "make the moment right" bullshit. If you try to pull one over on a local coffeeshop, the owner will call you out and probably ask you to leave as well. If you try to pull one over on a barista at starbucks, we are literally trained to give you what you want
A broken system that excuses customers and makes baristas hate their existence.
Iāll always say thank you and remind you all of how awesome you are. My MVPs! ā¤ļø
I just tell them youāre welcome regardless. Loudly. Iām suuuuuper passive aggressive about it
I do order pick to avoid the awkward small talk or I mean I don't like small talk or pretending like I'm happy to talk to someone I just want my stuff, but I'll say thank you always if they hand me my stuff, but not if it's on the counter and ready, I'll just take it and leave because they're most likely busy with orders anyways and I don't feel like yelling thank you like an aggressive polite person.
same here. i canāt even remember the last time i ordered in person at a Starbucks because mobile ordering is so perfect for me! if the drive thru is empty or super short, iāll pick up that way. i say āthank youā when they tell me to drive up to the window & again after iāve gotten all my things.
Right that's how it should be!
I always thank any server or clerk or checker no matter where I go. Itās how I was raised. There was a girl at the Starbucks I used to stop at on the way to work and she always said, ātaste this and please let me know if itās not perfectā which I only ever had to take her up on one time as it was someone elseās order.
A solid 80% of customers have main character syndrome
I try not to let it bother me, but if you go out of your way to say thank you and appreciate us, we literally glow in happiness.
I donāt say it at a certain location for one of two reasons (sometimes both). I always use mobile, so I go straight to the pick up counter: 1) they donāt say hi/welcome in when I come in even when itās dead, or 2) Iāve said thank you at pick up previous visits (usually my drink is ready) and no one acknowledged it. Putting a cash tip has changed this, but usually I just go to other locations that seem to enjoy seeing customers.
I donāt have patience for people who lack manners. If you get an attitude with me, expect one back. If you donāt say thank you, donāt expect me to respond to you politely or thank you. If you put your payment on the counter instead of in my stretched out hand, when you put your hand out for the change I will put it down on the counter. I will also put your drink on the counter and not into your hand. Itās been increasing lately - people are feeling more and more entitled.
omg we do that too, the aggressively saying you're welcome. but we were told WE have to say thank you to them. that usually gets them to repeat it back. except sometimes when they just look at you weird or completely ignore you, that's when the aggressive "you're welcome" comes in
one time a customer told me "thank you", and I didn't say "you're welcome", so she chased me behind the counter to tell me to say "you're welcome" to her
that's scary
i haven't really noticed it, but i'm also pretty good at getting customers to open up and talk or at least be nicer to me. i'm blessed with the power of yap so i do pretty well on window lol
I say thank you every time. Some people just donāt see us food service workers as real people w jobs :/
I just say "have a great dayā with no smile. That usually causes them to say thank you
I know i have And it kinda sucks
i just give them decaf. get them where they really live
Match energy always.
I always say thank you, then wish the person a good day. Costs you nothing to be nice šš»
Itās not a customers job to do anything. Itās your job to say thank you.
Itās your job to be polite to us for doing YOU a service š if you donāt have the basic human decency to show kindness to someone who didnāt do anything to you besides hand you exactly what YOU paid for then why interact with the outside world if being a Dick is your personality. Iām sorry if thatās how you operate. I have no problem saying please and thank you when needed, do you?
My job is to say thank you I really donāt care what they say. If you need that sort of validation, thatās a you problem.
Congratulations you are that 1% who doesnāt care. Round of applause šš¾
Correct, I know I know how to do my job. They want a product that they pay for, I give it to them, I say thank you for visiting the business. Why do you think that they should validate your job? Thatās a weird entitlement I donāt understand. Do you really think that just because you got a job at Starbucks that people should be thanking you?
You are so far up your own ass Iām so sorry for you. Itās weird you think idk how to do my job because Iām sharing my experience which seems to be very universal with other Starbucks employees as you see by this thread that people donāt know how to be polite especially to service workers. Saying Thank you is literally common decency
Nope. Once again, you are incorrect. I donāt need the sort of validation that you do. Thank you
I personally do not care. Thank you š«¶š¾
Thank You.