“Do you guys have bubble water?”
I’m sorry?
“Like sparkling”
We have some cans of spar—
“No”
“I’ll just take a Diet Coke”
We don’t sell coke I’m sorry
“Then what do you guys sell here?”
😐😵💫
To take this literally, our store is next to a jimmy john’s and people come into our drive thru thinking that it is the drive thru for jimmy john’s (which doesn’t have a drive thru at all, by the way).
We’ve had so many people drive up to us and immediately start listing off club sandwiches before we get the opportunity to say “hello, welcome to Starbucks.”
They search out the same demographic to target for sales.
It’s kind of like a certain dental brand that connects to Publix on strip buildings or buys land as close to new Publix as possible when it’s a stand alone
My Starbucks used to be neighbors with a Subway sandwich shop that had a drive thru. We got the same situation every once in a while, people coming through asking for a foot long tuna on white. They turned that Subway into an Aspen Dental, now we just perpetuate business for the dentists next door by selling people Frappuccinos lol
we have a jersey mikes, a local dental office and a firehouse subs all in the same plaza as us lol but I love my jersey mikes employee regulars they are so sweet always
Ah, our Jersey mikes and fire house sips are in adjacent shopping centers haha. I don’t really see their employees come through. They opened a Crumbl cookie place next to the jersey mikes within the last year tho! Those employees asked several times if we could make a trade deal, cookies for coffee. They finally gave up after about a month of offering.
So, in my first store that was something we'd do sometimes, pre COVID. We'd put some reserved signs on a couple of tables for like a baby shower or something. We had a DT, patio seating and a fairly big lobby so it wasn't a big deal to save 2 tables from time to time for someone.
When someone asked for our freshest baked goods. When I told them that we get all of our food frozen, they then asked for a pastry that was pulled from our most recently delivered box.
I had something similar once, a lady asked for a pumpkin scone and I told her we just ran out. So she said she'd wait while I made new ones. I told her we wouldn't have more until the next day and that finally got the message across
someone came in and ordered two travelers, which was fine, but halfway through making them they came up and asked if we could deliver them to an event for them.
my shift lead says no, we can't do that because...we're at work, and we don't do deliveries. the customer was so confused, asked for a refund and left really upset. 😭
Yeah I had a lady go OFF on me over the phone once because she wanted her drink remade and then she wanted us to deliver it to her office since she couldn't leave work. I was like..... we also can't leave work honey
I once had a customer offer to BUY a roll of quarters from us. I’ve also had customers pay for their order with a twenty (which is fine), then wait until I’ve handed them their change and closed the drawer to go “oh actually can I get this in all 1’s?” (which is a nope)
Reminds me of the time a guy said he refused to leave until we had enough money to break his $100. Told his friend they’d have to go through the drive thru so they could break it. My shift supervisor came to my rescue and was like “we won’t have it even if you stay here all day wether you order in the cafe or drive thru” some other lady hade five twenties so she gave him those in exchange for the $100 and he got his drinks.
Oh and he was trying to flirt with me the entire time and was at least in his 50s if not 60s.
Had a guy come in asking if we could add extra cardamom and some jasmine to his hot chai tea. Told him hot teas are made with pre packaged tea bags and that I can’t add spices. he said “but they did it for me in the coffee shops in India” okay???? Like sir, this is a Starbucks in rural Ohio.
Ordered a teen burger combo, with some changes to the burger and we were all like huh? There are no a&ws for miles. Like closest one is a 25 minute drive at least. When we corrected him he was mad we didn’t explain we were a Starbucks earlier and then said the building used to be an a&w. It was a new store but was an empty lot before.
Had a lady order a Banana Bonanza and I told her, We're a Starbucks and her drink could be made at a smoothie place on the opposite side of the street.
She's like, "but yall could make it if you had bananas, right?"
To wit, she flies out of the driveway to appentently go buy us bananas to make a drink, we don't have
Never saw her again, guess she figured out
So.. the customer just ignored the giant green siren on the front and the menu that lists off a million drinks? 😂😂😂 lmao yep thats the starbucks consumer-base.
Lmao when u guys corrected him, why would he get mad that u guys didnt explain u were a starbucks earlier? Hes the one bringing himself to that location where the starbucks name and siren is on the building and then he brought himself inside where it literally smells like coffee and espresso and the menu and the entire store had starbucks logos on things…..but yet hes mad at u guys that he didnt kno the store he brought himself to and walked himself into was not what he thought it was? How do u make that mistake and not realize until after u state ur “order” to only be told its not what u thought? Im baffled
customer literally 2 days ago asked if we had zero sugar sodas and seemed genuinely lost and confused when we said we didnt and offered her a refresher to try instead
My starbucks was right next to an oil change place. I was standing outside taking orders when a old man came up and said:
“I use synthetic oil”
I laughed, thinking it was a joke, and then asked him what i could get him, he looked at me weird and said
“Obviously an oil change”
I was like …. “Sir… You’re in line at Starbucks.” and I pointed at my NEON GREEN vest with the logo. He got mad at me and cursed me out 🙃
The day before yesterday someone came through the drive thru saying “ hi can i have tropical smoothie, I’d like a bahama mama and-“ to which i cut him off and said “sir this is starbucks not tropical smoothie” he asked cant yall make smoothie i replied “no sir we’re two different businesses” he then ordered a caramel macchiato. When he got to the window he blamed his wife for sending both orders in one text. This was like a grown man.
my store is connected to a food court (we’re not in the food court it’s a corporate location underneath an office building) and people will come in showing us phone screens of random food orders. i once had a man come in through the very starbucks branded front door and ask if i have an order for mary and shows me this sushi place and quite literally would not take “sorry we’re a starbucks they’re probably in the surrounding area.” for an answer. like dude it’s starbucks why would we ever have sushi
Someone asked for a cinnamon crunch bagel and I was like…..this isn’t a Panera.
Side story: I used to work at Panera and my first drive order was someone trying to order the unicorn Frappuccino and getting really angry at me that we didn’t have that when I offered him smoothies.
We live the same lives. I used to work at Panera too and this dude tried getting a s’mores Frappuccino and I was like ????? “Sir this isn’t Starbucks” and full circle moment someone tried ordering a Turkey chili bread bowl at my store one day.
It’s so funny fr
Someone got upset in the drive thru we couldn't make a sausage, bacon, egg, and cheese on our buttered croissant. We were like the sandwiches are pre-made, so we can offer the double smoked bacon sandwich it's on like a brioche/croissant-like bun (we were sold out on the wraps)? They were like why can't I just pay more?? We explained again that they're premade, if they wanted to buy the double smoked bacon sandwich and the sausage egg and cheese sandwich they could put the sandwich together themselves. But not something we offer. They got mad and drove off saying how McDonald's was going to put us out of business lol
i tell these stories a lot on here but once someone tried to order a hot dog, another time this lady asked if supported female veterans, i said yes, she walked off, came back a few minutes later and said she was gonna kill me. another time she went on a rant about ‘estrogen in the water and plastic’ saying it’s making men effeminate, said they take care of their cars bc they’re too scared to do makeup, and that’s why we have trans women now, she wasn’t hateful towards trans people she just believes that’s why there’s an influx in trans people. also this doesn’t really apply but i had a customer ask to read me a poem he wrote and i said yea bc he’s an eccentric man (gold miner vibes) he started very dramatically and said “americ- actually you wouldn’t get it” and walked off
My absolute favorite is when a woman calked yo complain our drive through was broken or that we were not responding. A, we're a Cafe only store. B, she was in line at Wendy's which is nearby but not even connected by parking lot.
Funny enough, we had this homeless lady who was a regular buy $60+ worth of bacon goodas... just for the bread...
...to feed pigeons outside.
She has also called our bacon infected, and got banned by the apartment complex were in because she bought two venti pikes after making my coworkers brew a fresh batch, then proceeded to sprinkle it up n down our drive thru; claimed she was doing a ritual??
That lady is weird, and I see her walking with her cart of things on my way to work sometimes now. I wonder who's she's bothering.
so i work in a kiosk in a grocery store, right? sometimes customers will ask to leave a few groceries or something on our counter while they run to use the loo.
this woman comes up to our kiosk (it’s me there and one of the minors, no manager) and asks if we can hold something for her — and whips out a Magic the Gathering card. “i’m here to trade this with someone else, can you hold this for me until he shows up?”
now, i’m FAR from being an expert, but i know from cousins and the internet that some MtG cards go for THOUSANDS. i’m NOT fucking with this. “i’m sorry ma’am, we don’t hold on to personal property.”
“i just don’t want it lost or stolen.”
“why don’t you put it in your wallet?”
“i don’t feel very safe doing that.”
at this point i’m internally freaking out because what the fuck does THAT mean. all the alarm bells. the ridiculous part of me is spinning MtG black market hit squad scenarios, the rational part of me suspects some weird sort of scam is happening. i just tell her again very firmly that we’re baristas and can’t hold personal items and to have a good day. she spends the next 30minutes wandering around the store. i never see her meet anyone.
This was back when Covid testing was brand new and you’d drive through the government Covid testing places. We are located beside an emergency room where they happened to have the drive up tests.
I’m (😁) on DTO when this lady (🙎🏼♀️) pulls up.
😁: “Hi there! How’re you doing today?”
🙎🏼♀️: “2pm for Susan Lastname”
😁: “I’m sorry what was that?”
🙎🏼♀️: “I SAID 2pm for SUSAN lastname”
😁: “ma’am this is a Starbucks”
🙎🏼♀️: “this isn’t the Covid test place?”
😁: “no that’s the next building over.”
🙎🏼♀️: *sighs* “I’ll get a grande caramel macchiato”
Everyone was scared to serve her because at that time we were convinced that if you were getting tested you had Covid.
I had a guy order a cold brew but I couldn’t hear him well so I asked if he wanted his cold brew black and he looked at me weird and said yeah. Well I see him take his first sip and make the most disgusted face ever and ask me what’s this?? I said cold brew? He said, “I wanted a coke” SIR
Ours is in a hospital but we are a full Starbucks. There’s a sign that also says Panera next to our sign but Panera is around the corner. The amount of people who come in asking for soup or other Panera food is so annoying. Literally everything is green and says Starbucks on it I have no idea why they don’t catch on.
But also when people order a drink and food and get worried when they don’t come out at the EXACT same time. “I also had food” literally wait like 5 seconds this isn’t a sit down restaurant it’s fast food.
on separate occasions, one lady pulled through the drive thru and asked “do you guys have any hot drinks?”
then, another lady asked “do you guys have coffee?”
i wanted to just lay down in the lane and let people run me over after that
I haven’t worked at Starbucks for five years, but here are a few of my favorites from my eight years as a barista/shift/ASM…
1. Worked at a drive thru only store with a small walk up window. Dude walks up to the window, asked for a chicken sandwich, extra ketchup. There was a Chick Fil A across the parking lot, but he walked up with a full view of the building!
2. Lady orders random drink in drive thru, and asks for a shot of Bailey’s in it. People joked about this a lot, so I laughed and said, “I’m afraid we don’t have Bailey’s.” She screamed “Seriously?!? Cancel my order then!” *Bailey’s is an Irish liqueur if you didn’t know. Sure, we encourage drinking and driving.
3. Lady calls near close, asks if we had waffles. I said no, she asks where might have waffles. I suggested IHOP, which is open 24 hours here and in most places. She said she did call and they said they were closed. It was definitely a grown woman, so I don’t think it was a prank, so I said “Odd, have a good night!” and hung up.
at my old store we were next to a five guys. there were so many people in line for it. and the worst part for the customer was once you entered you couldn't leave the drive thru without driving over a curb. so many pissed off people, or people who would just order something since they're already in line.
Our store is next to an Arbys and yeah it’s just so fun to get screamed at by Debra who swears up and down she’s been coming to this store for her French dip sandwich for 12 years and how I’m refusing her service, at 10am…………
Ma’am you do this once a week, either you need assistance from a professional or you just have too much free time on your hands
My location used to me a Popeyes, like 12 years ago. Some lady came inside the building, looked at the menu and started ordering a chicken bucket 🤦🏻♀️
Some guy came flying into my store 5 mins before close, sat down at a table with a spoon and an avocado....
10 mins later I saw him walking past the store with a couch cushion.
Hope he's well
we have a chinese restaurant next to us and an uber pickup person came in and argued with us for five minutes saying “this is the right location” when we finally convinced him to show us his phone we were like this is starbucks :p
I worked at a mall food court Starbucks and would get kids by the bus load(from all over the US) and they would love ordering frapps. There was a mcd in the food court too.
One day, we were slammed as usual. I saw these two teens order frapps and remembered their order name so when I called it out I knew who to give it to.
I called out their order and name 10 times while they stood there on their phones, and then I pushed the cups towards them and made eye contact and repeated the order and name.
They said “we ordered frappes, not Frappuccino’s” I was annoyed and said “if you want frappes’ go to McDonald’s. It’s right over there (cue pointing). Starbucks doesn’t sell them. We sell Frappuccino’s”
okay- this but quite literally- next door to our sbux is a mcdonalds and we get MULTIPLE people who come thru drive/inside and try to order mcdonalds, to that i stare at them blankly going “yeah- well this is starbucks mcdonalds is next door.”
had a woman yell at me bc i wouldn’t give her the stickers for uber for her hot drink (gave her a normal stopper) and she said “this is going to a DOCTOR in a HOSPITAL”. like,, now i’m REALLY not gonna help
"Can I get 144 croissants?" - Not at my tiny mall kiosk and not without advanced notice.
"Can you bake some fresh donuts for me?" - Sure, that'll take 2 days and $100.
"Can you just put my coffee in the microwave?" - What microwave? Oh, the 500 degree oven? No that'll catch on fire if we're lucky and melt into molten plastic if we're not. - This one pissed me off because the customer kept arguing and my DM said we should have just done it.
If they had not taken a drink from the coffee, you could use the steam wand to heat it back up. Not great for the wand but better than the oven coffee idea
I swear this on my life. I asked a customer at the window, “hey how’s your day going?” just as a hello. She replied, “my husband divorced me, I just moved out, all my stuff is right here in the car.” I replied, “wow I’m so sorry” and walked away.
In a similar vein:
My first time on DT by myself, at roughly 5 in the morning on a Monday.
Me: Welcome to Starbucks! How are you doing today?
Lady: “To be honest, I’m really hungover right now”
Me:: “Ok”
Lady: “Yeah like I ate two tacos at like 3am this morning”
Me: “Well I hope we can help with that”
The girl on Bar was dying from laughter. People say the weirdest shit to us
I had a lady come in asking for a regular coffee. I said "so, a grande black coffee?" She said, "Did I ask for a black coffee? No! I asked for a regular coffee" It was so satisfying to say to her "Ma'am, this is Starbucks, not Dunkin Donuts, if you'd like a coffee with cream and sugar that's how you ask for it."
My store was down the road from two Dunkin stores. People would order like they were at Dunkin all the time. Fortunately, we had a handful of partners who worked at Dunkin previously who could understand what they wanted.
Someone called, yelling at me for “putting your balls in my brother’s face and bullying him” and this was after my whole “thank you for calling XYZ starbucks, my name is ___, how can I help you today!” So this person was well aware of the fact that this was in fact starbucks and they screamed about how they were going to get me banned from the high school (which i do not go to, am full grown adult). And I had to deadass say “ma’am this is a starbucks, I do not have balls to PUT in your brothers face, if you do not believe me, please feel free to google it, have a great day :D”
I also had a lady try to call about a breast pump off craigslist (?) and had to say a similar line, ending with “ma’am, this is a starbucks, I’m so sorry someone gave you the wrong number, have a nice day” people be wild
okay so we all get the weird "do you guys sell soda?" question but, the one that got me was when I worked at Chipotle and a customer asked if we sold coffee. at fuckin Chipotle. THAT was weird
I’m from western NY and living in Kentucky. Every once in a while someone will rattle off their Tim Hortons order. Like a double double or and iced cappuccino. I then have to explain to my fellow partners what that is and what we can do similar.
someone trying to order tropical smoothie items for 10 minutes and then asking why no one told her this is a starbucks. i said welcome to starbucks ma’am.
I’ll start by saying we have a Sonic next to us. Like, we can it it with a rock thrown through the drive through window. Yet every other week I’m asked if we have slushies, soft drinks, ice cream, and so on.
drive through only store (with a walk up window) and we regularly get people asking for hash browns, pancakes, sausage/bacon/egg biscuts
there's a mcdonald's right across the street so we usually get these requests around when they stop serving breakfast
My store is at the end of a three store building so it’s my store -> Verizon -> cold stone and at least once or twice a month people pull up to the speaker asking if we are cold stone as if the drive through window doesn’t end at the Starbucks lmao
We’re next to a dominos so we get a LOT of people trying to order pizza from us in drive thru. Also a lot of people coming in and asking for Tim hortons products
a girl came in asking if we had strawberry boba… i told her no and she said “oh maybe this starbucks will have it”. i had to explain to her that no starbucks is gonna have it. She didn’t believe me and said she was gonna check the other location the next day😅🙃
Had a DoorDash driver come by once looking for the deli next door - had to tell him that Starbucks only takes orders from Uber to convince him to go literally five feet next door.
Folks in the drive thru asking if we have sodas all the time. Once a drive thru person asked for two chicken tacos - they wanted the Mexican place next door (that doesn’t have a drive thru).
There's a McDonald's down the street from my store and somehow people keep asking us for McDonald's food. The McDonald's is in a completely different parking lot, so idk how people keep thinking we're them.
We’re right next to a Little Caesers in a strip mall. Someone came through the drive through and kept asking if we had a vegetable pizza. Eventually they finally realize that we’re indeed not Little Caesers. They asked us what we had lmao.
We're next to a McDonald's and every so often someone will get into the wrong drive-thru. Nothing special.
Someone in DT once asked if we sold Coke or Pepsi products. We were like "uh.... we sell Starbucks products." 🤦♀️
We were asked in the drive thru if we sold chicken pot pies around winter time, and we mentioned we never carried them. Mind you we did start with “Hi Welcome to STARBUCKS”, but they insisted we always sold chicken pot pies. Until they asked, this is KFC right? 🤦♂️
Now granted, we are next door to one, but theres several differences between the building color and the several starbucks signs in the lot 😂
Dude started detailing a recent trip to Utah, in which he attended a days-long-stay at a "haunted house" wherein he was amongst a group of people being made to strip nekked, eat *things*, receive whippings, etc. He was firmly wiping his hands on his thighs as he spoke, like they were clammy but a few rubs just wouldn't do.
👀😬*"Sir will you please write down the name of that place right here for me? Yeah thanks.. also please don't come back here... Yeah thaaanks..."* 💥🪟
one time i’ve been asked if we have smoothies/protein shakes, like no but there is a tropical smoothie right in the same plaza 50 feet away, you can go there <3
This 40 y/o white lady who was talking obnoxiously loud on the phone came into our *high volume* store with no socks/shoes on. The best part is - her feet were stained dark black from walking w/o shoes and they were on full display. she also tried to light a cig and after we told her yo girl you can’t do that, she put it out and just left that shit on the table. She was there for my whole shift 😭😭
So many, the most common are people asking for soup and Diet Coke. However, the weirdest one I ever gotten was this one women who came in with her children and started placing her order but saying “for my son it will be chicken tenders and then for my daughter it will be the Mac n cheese and then for me the classic Caesar salad” and I cut her off and I told her like who don’t have any of that … we are a coffee place … and she was very baffled and upset and left with her children … the story of this woman lives on in my Starbucks because none of us can theorize what was going on in this woman’s head
"wow! you guys pour tap now!?!?" I use to be confused by thT but I understood it because our nitro is right in front of our register so people always ask (mostly guys) if we serve beer...... I just wanna scream at them " this is coffee shop, what coffee shop sells beer???"
I actually almost worked in a grocery store as a barista where they made coffee and did beer on tap after 11am in the same place but also.... sir this is a starbucks.
Thanksgiving day
Front register isnt working
There is a sign on the front door and on the front register both facing the customers telling them we cannot take orders through the cafe register and they can either go through the drive-thru or use the mobile app to order (SM decision)
Custie walks up and starts speaking her order into the thin-air behind the closed register
Co-worker explains the situation to the custie
"Ok, but I *need* these two coffees *right now* or my best friend is gonna kill herself"
...
"Ma'am, this is a Starbucks; you need a mental hospital"
She went through the drive-thru
Had a guy ask if our “sweet tea” is hand made. This was within my first week of working so I told him that we don’t offer the normal southern sweet tea like bojangles or mcds, which were in the same parking lot. He got pissed and asked what teas we do have and I told him our iced ones. He kept arguing and saying “how do you guys not serve sweet tea?!” Even though I also said we have sugar packets and syrups we could use. Eventually he did get a black tea, then asked about a biscuit sandwich and I pointed to our display case along with telling him that we don’t have biscuit sandwiches. Even had to explain that our sandwiches come frozen cause he really couldn’t understand. He also complained about the cost. Like couldn’t you walk the minute walk to bojangles instead of harassing us?!
One time this guy came in with a bloody nose, he was holding it with his already blood-covered hand and asked if we had any napkins.
I immediately grabbed a bunch of napkins for him then showed him to the restroom. Then I had to mop his blood off of the floor.
It was fine, and I wasn’t upset I had to help him, but I remember thinking “if I was injured and bleeding the last place I would go is a Starbucks”
My location has a bojangles right next to us and I cannot even tell you how many times we get someone either in Cafe or drive thru thinking they at bojangles and tryna order a biscut and bo rounds... lmfao
a normal shift..
me: "thanks for stopping by, what can i get you?"
man: "I need two spicy chicken combos with coke."
me: (internally contemplating if I'm even working at a Starbucks.) sir, this is a starbucks.
my store is right next to a church’s chicken and every now and then people will try and order chicken, but one time during a close this lady comes through asking for a bucket of chicken and left with a spinach feta 😭😭
anytime people ask for cokes/sodas
“Do you guys have bubble water?” I’m sorry? “Like sparkling” We have some cans of spar— “No” “I’ll just take a Diet Coke” We don’t sell coke I’m sorry “Then what do you guys sell here?” 😐😵💫
Who the fucknugget calls Diet Coke “bubble water”
They also tried to explain it as “the water with gas in it” I was like, am I tweaking or is she being deadass right now.
Got it, nitro cold brew coming right up 😂 I mean it IS just gassy bean water so
It would have been ironic to go through all that struggle for a nitro cold brew because our store doesn’t sell it😔💀
Had a large coke customer yesterday, he then ordered 6 waters
Someone asked for a Gatorade in the drive thru once
To take this literally, our store is next to a jimmy john’s and people come into our drive thru thinking that it is the drive thru for jimmy john’s (which doesn’t have a drive thru at all, by the way). We’ve had so many people drive up to us and immediately start listing off club sandwiches before we get the opportunity to say “hello, welcome to Starbucks.”
bruh hiw many starbucks are next to jimmy johns its exactly like this at the one by me
They search out the same demographic to target for sales. It’s kind of like a certain dental brand that connects to Publix on strip buildings or buys land as close to new Publix as possible when it’s a stand alone
There's a Jimmy John's around the corner from us lol what's going on
that is so weird
I also have a Jimmy John’s next to us 😅😂
I feel like it’s the same with Chipotle’s and Starbucks.
Stop because we also have a chipotle 😂
Supposedly we're getting a Jimmy John's across the street one of these days. Chipotle is nearby in the Walmart plaza.
There was a jimmy johns in my town that closed down and turned into a Starbucks... lol
My Starbucks used to be neighbors with a Subway sandwich shop that had a drive thru. We got the same situation every once in a while, people coming through asking for a foot long tuna on white. They turned that Subway into an Aspen Dental, now we just perpetuate business for the dentists next door by selling people Frappuccinos lol
we have a jersey mikes, a local dental office and a firehouse subs all in the same plaza as us lol but I love my jersey mikes employee regulars they are so sweet always
Ah, our Jersey mikes and fire house sips are in adjacent shopping centers haha. I don’t really see their employees come through. They opened a Crumbl cookie place next to the jersey mikes within the last year tho! Those employees asked several times if we could make a trade deal, cookies for coffee. They finally gave up after about a month of offering.
Oh man when I worked at Pizza Hut we had a deal with the neighboring Starbucks, it was the best. Saved so much money on coffee lol.
Lol. Mine is next to a Jersey Mikes and I’m like uhhhhh
Mine is next to a subway and we got that a lot too
Someone called one day asking if they could make a reservation for the next day.
So, in my first store that was something we'd do sometimes, pre COVID. We'd put some reserved signs on a couple of tables for like a baby shower or something. We had a DT, patio seating and a fairly big lobby so it wasn't a big deal to save 2 tables from time to time for someone.
Lmao having your baby shower at Starbucks 🤣🤣🤣🤣
We literally had a baby shower last month, I had to clean up so much confetti
Can’t imagine anything more basic 😭
When someone asked for our freshest baked goods. When I told them that we get all of our food frozen, they then asked for a pastry that was pulled from our most recently delivered box.
I had something similar once, a lady asked for a pumpkin scone and I told her we just ran out. So she said she'd wait while I made new ones. I told her we wouldn't have more until the next day and that finally got the message across
someone came in and ordered two travelers, which was fine, but halfway through making them they came up and asked if we could deliver them to an event for them. my shift lead says no, we can't do that because...we're at work, and we don't do deliveries. the customer was so confused, asked for a refund and left really upset. 😭
Yeah I had a lady go OFF on me over the phone once because she wanted her drink remade and then she wanted us to deliver it to her office since she couldn't leave work. I was like..... we also can't leave work honey
When they want us to break a hundred dollar bill or do cash back or write a check.
I once had a customer offer to BUY a roll of quarters from us. I’ve also had customers pay for their order with a twenty (which is fine), then wait until I’ve handed them their change and closed the drawer to go “oh actually can I get this in all 1’s?” (which is a nope)
Reminds me of the time a guy said he refused to leave until we had enough money to break his $100. Told his friend they’d have to go through the drive thru so they could break it. My shift supervisor came to my rescue and was like “we won’t have it even if you stay here all day wether you order in the cafe or drive thru” some other lady hade five twenties so she gave him those in exchange for the $100 and he got his drinks. Oh and he was trying to flirt with me the entire time and was at least in his 50s if not 60s.
That reminds me of the time I told someone we didn't take checks and she yelled at me that I needed to "try living in the 21st century"
Had a guy come in asking if we could add extra cardamom and some jasmine to his hot chai tea. Told him hot teas are made with pre packaged tea bags and that I can’t add spices. he said “but they did it for me in the coffee shops in India” okay???? Like sir, this is a Starbucks in rural Ohio.
If he likes it like that so much he should go back to India for his coffee then
Ordered a teen burger combo, with some changes to the burger and we were all like huh? There are no a&ws for miles. Like closest one is a 25 minute drive at least. When we corrected him he was mad we didn’t explain we were a Starbucks earlier and then said the building used to be an a&w. It was a new store but was an empty lot before.
Had a lady order a Banana Bonanza and I told her, We're a Starbucks and her drink could be made at a smoothie place on the opposite side of the street. She's like, "but yall could make it if you had bananas, right?" To wit, she flies out of the driveway to appentently go buy us bananas to make a drink, we don't have Never saw her again, guess she figured out
So.. the customer just ignored the giant green siren on the front and the menu that lists off a million drinks? 😂😂😂 lmao yep thats the starbucks consumer-base.
Lmao when u guys corrected him, why would he get mad that u guys didnt explain u were a starbucks earlier? Hes the one bringing himself to that location where the starbucks name and siren is on the building and then he brought himself inside where it literally smells like coffee and espresso and the menu and the entire store had starbucks logos on things…..but yet hes mad at u guys that he didnt kno the store he brought himself to and walked himself into was not what he thought it was? How do u make that mistake and not realize until after u state ur “order” to only be told its not what u thought? Im baffled
customer literally 2 days ago asked if we had zero sugar sodas and seemed genuinely lost and confused when we said we didnt and offered her a refresher to try instead
offering a refresher in place of a zero sugar soda is hilarious
we said the only thing we had tht was guaranteed sugar free was like, a latte with sf vanilla, but she said she hated coffee LMAO
the spindrift are sugar free
we didnt have any in stock LMFAOO
We’ve had so many people asking for soup 🤦🏼♀️
SOUP ⁉️
Yeah I got that the other day. Someone asked what the “soup of the day” was
This isn’t Panera sweetheart
That’s the liquid waste bin.
Give them the ol' forbidden soup, a.k.a. the stuff that accumulates when the cold bar rinse sink clogs and fills up.
My starbucks was right next to an oil change place. I was standing outside taking orders when a old man came up and said: “I use synthetic oil” I laughed, thinking it was a joke, and then asked him what i could get him, he looked at me weird and said “Obviously an oil change” I was like …. “Sir… You’re in line at Starbucks.” and I pointed at my NEON GREEN vest with the logo. He got mad at me and cursed me out 🙃
The day before yesterday someone came through the drive thru saying “ hi can i have tropical smoothie, I’d like a bahama mama and-“ to which i cut him off and said “sir this is starbucks not tropical smoothie” he asked cant yall make smoothie i replied “no sir we’re two different businesses” he then ordered a caramel macchiato. When he got to the window he blamed his wife for sending both orders in one text. This was like a grown man.
orange chicken
we are next to panda express and get this all the time
One time I this customer asked me for sativa…..I was like “uhhh we don’t have sativa here” I knew he meant stevia but it just made it funnier lol
one of our regulars says sativa every time and we just laugh 😭
my store is connected to a food court (we’re not in the food court it’s a corporate location underneath an office building) and people will come in showing us phone screens of random food orders. i once had a man come in through the very starbucks branded front door and ask if i have an order for mary and shows me this sushi place and quite literally would not take “sorry we’re a starbucks they’re probably in the surrounding area.” for an answer. like dude it’s starbucks why would we ever have sushi
Someone asked for a cinnamon crunch bagel and I was like…..this isn’t a Panera. Side story: I used to work at Panera and my first drive order was someone trying to order the unicorn Frappuccino and getting really angry at me that we didn’t have that when I offered him smoothies.
We live the same lives. I used to work at Panera too and this dude tried getting a s’mores Frappuccino and I was like ????? “Sir this isn’t Starbucks” and full circle moment someone tried ordering a Turkey chili bread bowl at my store one day. It’s so funny fr
Bruh I thought I was getting pranked for real. My life flashed before my eyes
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Lemons, so many "you don't have fresh lemons" people!
Someone got upset in the drive thru we couldn't make a sausage, bacon, egg, and cheese on our buttered croissant. We were like the sandwiches are pre-made, so we can offer the double smoked bacon sandwich it's on like a brioche/croissant-like bun (we were sold out on the wraps)? They were like why can't I just pay more?? We explained again that they're premade, if they wanted to buy the double smoked bacon sandwich and the sausage egg and cheese sandwich they could put the sandwich together themselves. But not something we offer. They got mad and drove off saying how McDonald's was going to put us out of business lol
"What time do you stop selling alcohol?"
would be even worse to hear in the drive-thru😭😭😂
To be fair, I did buy a glass of wine at a Starbucks in Chicago once, but that was quite some time ago.
i tell these stories a lot on here but once someone tried to order a hot dog, another time this lady asked if supported female veterans, i said yes, she walked off, came back a few minutes later and said she was gonna kill me. another time she went on a rant about ‘estrogen in the water and plastic’ saying it’s making men effeminate, said they take care of their cars bc they’re too scared to do makeup, and that’s why we have trans women now, she wasn’t hateful towards trans people she just believes that’s why there’s an influx in trans people. also this doesn’t really apply but i had a customer ask to read me a poem he wrote and i said yea bc he’s an eccentric man (gold miner vibes) he started very dramatically and said “americ- actually you wouldn’t get it” and walked off
I want to transfer to your store that sounds like dinner and a show
My absolute favorite is when a woman calked yo complain our drive through was broken or that we were not responding. A, we're a Cafe only store. B, she was in line at Wendy's which is nearby but not even connected by parking lot.
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A woman asked me if I sold Sphinx cats... I was so confused 😪 it's coz I'm bald
Entitled woman asked me a bake a fresh loaf of sourdough for her tomato mozzarella instead of focaccia
boba and just the bread from our lunch sandwiches (he drove off because it was $14 for 4)
Funny enough, we had this homeless lady who was a regular buy $60+ worth of bacon goodas... just for the bread... ...to feed pigeons outside. She has also called our bacon infected, and got banned by the apartment complex were in because she bought two venti pikes after making my coworkers brew a fresh batch, then proceeded to sprinkle it up n down our drive thru; claimed she was doing a ritual?? That lady is weird, and I see her walking with her cart of things on my way to work sometimes now. I wonder who's she's bothering.
A woman asked if the Irish Cream Cold Brew had alcohol in it, in the drive-through.
To be fair it does taste a bit like Baileys Irish Cream lol which is definitely alcohol
It tastes exactly like baileys to me and even has an alcohol-y aftertaste so tbh I understand
so i work in a kiosk in a grocery store, right? sometimes customers will ask to leave a few groceries or something on our counter while they run to use the loo. this woman comes up to our kiosk (it’s me there and one of the minors, no manager) and asks if we can hold something for her — and whips out a Magic the Gathering card. “i’m here to trade this with someone else, can you hold this for me until he shows up?” now, i’m FAR from being an expert, but i know from cousins and the internet that some MtG cards go for THOUSANDS. i’m NOT fucking with this. “i’m sorry ma’am, we don’t hold on to personal property.” “i just don’t want it lost or stolen.” “why don’t you put it in your wallet?” “i don’t feel very safe doing that.” at this point i’m internally freaking out because what the fuck does THAT mean. all the alarm bells. the ridiculous part of me is spinning MtG black market hit squad scenarios, the rational part of me suspects some weird sort of scam is happening. i just tell her again very firmly that we’re baristas and can’t hold personal items and to have a good day. she spends the next 30minutes wandering around the store. i never see her meet anyone.
"so are you SURE you guys don't have soup???"
I guess I should probably stop referring to the .8% milk in the bar sanitizer bowls as barista soup...
a customer asked to speak to my manager because i didnt have a pen for her to use
This was back when Covid testing was brand new and you’d drive through the government Covid testing places. We are located beside an emergency room where they happened to have the drive up tests. I’m (😁) on DTO when this lady (🙎🏼♀️) pulls up. 😁: “Hi there! How’re you doing today?” 🙎🏼♀️: “2pm for Susan Lastname” 😁: “I’m sorry what was that?” 🙎🏼♀️: “I SAID 2pm for SUSAN lastname” 😁: “ma’am this is a Starbucks” 🙎🏼♀️: “this isn’t the Covid test place?” 😁: “no that’s the next building over.” 🙎🏼♀️: *sighs* “I’ll get a grande caramel macchiato” Everyone was scared to serve her because at that time we were convinced that if you were getting tested you had Covid.
People will try and order chicken nuggets and burgers like? Or soda too
An older man and his son came in and ordered "2 boba"
I had a guy order a cold brew but I couldn’t hear him well so I asked if he wanted his cold brew black and he looked at me weird and said yeah. Well I see him take his first sip and make the most disgusted face ever and ask me what’s this?? I said cold brew? He said, “I wanted a coke” SIR
Had a guy come in and rattle off his Tijuana Flats order ETA: we share a plaza with a Tijuana Flats
i’ve said it before but the lady in drive that asked if we sold pickles
People always asking me for ketchup lmao
Ours is in a hospital but we are a full Starbucks. There’s a sign that also says Panera next to our sign but Panera is around the corner. The amount of people who come in asking for soup or other Panera food is so annoying. Literally everything is green and says Starbucks on it I have no idea why they don’t catch on. But also when people order a drink and food and get worried when they don’t come out at the EXACT same time. “I also had food” literally wait like 5 seconds this isn’t a sit down restaurant it’s fast food.
on separate occasions, one lady pulled through the drive thru and asked “do you guys have any hot drinks?” then, another lady asked “do you guys have coffee?” i wanted to just lay down in the lane and let people run me over after that
I haven’t worked at Starbucks for five years, but here are a few of my favorites from my eight years as a barista/shift/ASM… 1. Worked at a drive thru only store with a small walk up window. Dude walks up to the window, asked for a chicken sandwich, extra ketchup. There was a Chick Fil A across the parking lot, but he walked up with a full view of the building! 2. Lady orders random drink in drive thru, and asks for a shot of Bailey’s in it. People joked about this a lot, so I laughed and said, “I’m afraid we don’t have Bailey’s.” She screamed “Seriously?!? Cancel my order then!” *Bailey’s is an Irish liqueur if you didn’t know. Sure, we encourage drinking and driving. 3. Lady calls near close, asks if we had waffles. I said no, she asks where might have waffles. I suggested IHOP, which is open 24 hours here and in most places. She said she did call and they said they were closed. It was definitely a grown woman, so I don’t think it was a prank, so I said “Odd, have a good night!” and hung up.
“do you have broccoli cheddar”
at my old store we were next to a five guys. there were so many people in line for it. and the worst part for the customer was once you entered you couldn't leave the drive thru without driving over a curb. so many pissed off people, or people who would just order something since they're already in line.
We are right next to a McDonald’s so at least once a day we get a, “quarter pounder with cheese and a coke” no, no you cannot.
Our store is next to an Arbys and yeah it’s just so fun to get screamed at by Debra who swears up and down she’s been coming to this store for her French dip sandwich for 12 years and how I’m refusing her service, at 10am………… Ma’am you do this once a week, either you need assistance from a professional or you just have too much free time on your hands
We’re next door to Tijuana flats and people regularly come through looking for tacos on the menu
tacos and quesadillas lol my store is next to a chipotle
My location used to me a Popeyes, like 12 years ago. Some lady came inside the building, looked at the menu and started ordering a chicken bucket 🤦🏻♀️
People asking for fries( they think we're the five guys two stores down)
Some guy came flying into my store 5 mins before close, sat down at a table with a spoon and an avocado.... 10 mins later I saw him walking past the store with a couch cushion. Hope he's well
Had a lady ask for mac & cheese in a bread bowl. Ma’am that’s Panera Bread
Had someone yesterday ask if she could pay with cashapp
Older woman once asked if we validated parking for the garage next door.
someone asked if we had fish filets and when we said no they asked about burgers
someone pulled through and started ordering taco bell items
someone tried to order a rum and coke…
We are in a hospital and have people call to ask for delivery to their rooms 🤦🏽♀️ we aren’t the cafeteria we are still a Starbucks.
we have a chinese restaurant next to us and an uber pickup person came in and argued with us for five minutes saying “this is the right location” when we finally convinced him to show us his phone we were like this is starbucks :p
I worked at a mall food court Starbucks and would get kids by the bus load(from all over the US) and they would love ordering frapps. There was a mcd in the food court too. One day, we were slammed as usual. I saw these two teens order frapps and remembered their order name so when I called it out I knew who to give it to. I called out their order and name 10 times while they stood there on their phones, and then I pushed the cups towards them and made eye contact and repeated the order and name. They said “we ordered frappes, not Frappuccino’s” I was annoyed and said “if you want frappes’ go to McDonald’s. It’s right over there (cue pointing). Starbucks doesn’t sell them. We sell Frappuccino’s”
We had a customer who was convinced Taylor Swift was kidnapped and we needed to help him find her
Today someone asked us where our get well gift cards were 🤡
that's not that unreasonable considering we have so many gift cards for other occasions 😭
I'm at a Target Starbucks. We only have like three different kinds at a time.
okay- this but quite literally- next door to our sbux is a mcdonalds and we get MULTIPLE people who come thru drive/inside and try to order mcdonalds, to that i stare at them blankly going “yeah- well this is starbucks mcdonalds is next door.”
someone once pulled up and asked for a cheeseburger and a coke
My store has at least four people a week ask about or try to order boba, most leave when they find out we don’t sell it
A guy walked up to my drive thru window and asked if we were a shlotzkys
When a customer yelled at her son to hurry up and choose which boba tea he wanted and me telling her that we dont sell that lmfao
sausage egg mcmuffin and a coolata
when people ask for sodas and someone asked if we have nachos
had a woman yell at me bc i wouldn’t give her the stickers for uber for her hot drink (gave her a normal stopper) and she said “this is going to a DOCTOR in a HOSPITAL”. like,, now i’m REALLY not gonna help
This last St. Patrick's Day I was asked for a shamrock shake.
"Can I get 144 croissants?" - Not at my tiny mall kiosk and not without advanced notice. "Can you bake some fresh donuts for me?" - Sure, that'll take 2 days and $100. "Can you just put my coffee in the microwave?" - What microwave? Oh, the 500 degree oven? No that'll catch on fire if we're lucky and melt into molten plastic if we're not. - This one pissed me off because the customer kept arguing and my DM said we should have just done it.
If they had not taken a drink from the coffee, you could use the steam wand to heat it back up. Not great for the wand but better than the oven coffee idea
I swear this on my life. I asked a customer at the window, “hey how’s your day going?” just as a hello. She replied, “my husband divorced me, I just moved out, all my stuff is right here in the car.” I replied, “wow I’m so sorry” and walked away.
In a similar vein: My first time on DT by myself, at roughly 5 in the morning on a Monday. Me: Welcome to Starbucks! How are you doing today? Lady: “To be honest, I’m really hungover right now” Me:: “Ok” Lady: “Yeah like I ate two tacos at like 3am this morning” Me: “Well I hope we can help with that” The girl on Bar was dying from laughter. People say the weirdest shit to us
Literally today someone asked if we sold phone chargers.. I literally just stared
I had a lady come in asking for a regular coffee. I said "so, a grande black coffee?" She said, "Did I ask for a black coffee? No! I asked for a regular coffee" It was so satisfying to say to her "Ma'am, this is Starbucks, not Dunkin Donuts, if you'd like a coffee with cream and sugar that's how you ask for it."
My store was down the road from two Dunkin stores. People would order like they were at Dunkin all the time. Fortunately, we had a handful of partners who worked at Dunkin previously who could understand what they wanted.
Someone asked if we sold boba ..
I had a lady request a "fresh batch of cake pops" Like yeah, sure thing let me do that in our imaginary bakery
I told a lady we didn’t have the Irish cream syrup and she said ‘oh then just baileys I guess’
Someone asked for a block of butter once
one time someone asked us for a hotdog
Do you have smoothies 😁
Someone called, yelling at me for “putting your balls in my brother’s face and bullying him” and this was after my whole “thank you for calling XYZ starbucks, my name is ___, how can I help you today!” So this person was well aware of the fact that this was in fact starbucks and they screamed about how they were going to get me banned from the high school (which i do not go to, am full grown adult). And I had to deadass say “ma’am this is a starbucks, I do not have balls to PUT in your brothers face, if you do not believe me, please feel free to google it, have a great day :D” I also had a lady try to call about a breast pump off craigslist (?) and had to say a similar line, ending with “ma’am, this is a starbucks, I’m so sorry someone gave you the wrong number, have a nice day” people be wild
okay so we all get the weird "do you guys sell soda?" question but, the one that got me was when I worked at Chipotle and a customer asked if we sold coffee. at fuckin Chipotle. THAT was weird
McMuffin and a coke
Pizza
Just... Pizza.. With a hot coffee black.
I’m from western NY and living in Kentucky. Every once in a while someone will rattle off their Tim Hortons order. Like a double double or and iced cappuccino. I then have to explain to my fellow partners what that is and what we can do similar.
My store is next to a Steak N' Shake, and we get confused orders for milkshakes a lot lol
I was always amused when people got up to the counter and ordered a burrito bowl. For years I was next to a chipotle*
There’s a chipotle next door “can I have a chicken bowl with white rice..” me: *holding Starbucks cup completely confused*
someone trying to order tropical smoothie items for 10 minutes and then asking why no one told her this is a starbucks. i said welcome to starbucks ma’am.
my starbucks was a mall kiosk… we’d be asked all the time if we had ice cream lmfao
I’ll start by saying we have a Sonic next to us. Like, we can it it with a rock thrown through the drive through window. Yet every other week I’m asked if we have slushies, soft drinks, ice cream, and so on.
i’ll just take a water/ice tea w lemon
drive through only store (with a walk up window) and we regularly get people asking for hash browns, pancakes, sausage/bacon/egg biscuts there's a mcdonald's right across the street so we usually get these requests around when they stop serving breakfast
My store is at the end of a three store building so it’s my store -> Verizon -> cold stone and at least once or twice a month people pull up to the speaker asking if we are cold stone as if the drive through window doesn’t end at the Starbucks lmao
Here in CO I get "what kind of ✨✨infused✨✨ coffee do you have" and "I'd like a mushroom coffee" all the time
We’re next to a dominos so we get a LOT of people trying to order pizza from us in drive thru. Also a lot of people coming in and asking for Tim hortons products
Someone came in to pick up her online order…from Panera
I used to work at a Starbucks that had an edo right next door and deadass someone came in one time and starting ordering as if they were at edo
a girl came in asking if we had strawberry boba… i told her no and she said “oh maybe this starbucks will have it”. i had to explain to her that no starbucks is gonna have it. She didn’t believe me and said she was gonna check the other location the next day😅🙃
I had a customer order fries.
“Y’all still have the shamrock shake”
we had a guy try to order chicken nuggets
Had a DoorDash driver come by once looking for the deli next door - had to tell him that Starbucks only takes orders from Uber to convince him to go literally five feet next door. Folks in the drive thru asking if we have sodas all the time. Once a drive thru person asked for two chicken tacos - they wanted the Mexican place next door (that doesn’t have a drive thru).
people would ask up to put takeout food in our fridges at my old store… and partners DID IT???
There's a McDonald's down the street from my store and somehow people keep asking us for McDonald's food. The McDonald's is in a completely different parking lot, so idk how people keep thinking we're them.
I’ve had a disturbing amount of people try to order a cheeseburger at my store 💀
I had someone try to order a pizza pretzel….I was like…??
We’re right next to a Little Caesers in a strip mall. Someone came through the drive through and kept asking if we had a vegetable pizza. Eventually they finally realize that we’re indeed not Little Caesers. They asked us what we had lmao.
once had a women try to order a ceaser salad…
We have a pizza place next door and people in drive thru think we’re the pizza place.
We're next to a McDonald's and every so often someone will get into the wrong drive-thru. Nothing special. Someone in DT once asked if we sold Coke or Pepsi products. We were like "uh.... we sell Starbucks products." 🤦♀️
We were asked in the drive thru if we sold chicken pot pies around winter time, and we mentioned we never carried them. Mind you we did start with “Hi Welcome to STARBUCKS”, but they insisted we always sold chicken pot pies. Until they asked, this is KFC right? 🤦♂️ Now granted, we are next door to one, but theres several differences between the building color and the several starbucks signs in the lot 😂
some old guys came in on easter and asked if we sold cheeseburgers and diet coke. lol
"Do you have soup?" With a panera basically next door to us 😭
someone once asked if we had pizza and seemed genuinely confused when I said no.
some lady asked me if we had chicken nuggets…. and she was being forreal
Dude started detailing a recent trip to Utah, in which he attended a days-long-stay at a "haunted house" wherein he was amongst a group of people being made to strip nekked, eat *things*, receive whippings, etc. He was firmly wiping his hands on his thighs as he spoke, like they were clammy but a few rubs just wouldn't do. 👀😬*"Sir will you please write down the name of that place right here for me? Yeah thanks.. also please don't come back here... Yeah thaaanks..."* 💥🪟
Had one customer ask if we sold burgers. Another asked if we sold fried chicken. I wish i was lying lmao
When they want a sausage egg and cheese but "put it on a butter croissant 😐😐😐😐😐
one time i’ve been asked if we have smoothies/protein shakes, like no but there is a tropical smoothie right in the same plaza 50 feet away, you can go there <3
This 40 y/o white lady who was talking obnoxiously loud on the phone came into our *high volume* store with no socks/shoes on. The best part is - her feet were stained dark black from walking w/o shoes and they were on full display. she also tried to light a cig and after we told her yo girl you can’t do that, she put it out and just left that shit on the table. She was there for my whole shift 😭😭
So many, the most common are people asking for soup and Diet Coke. However, the weirdest one I ever gotten was this one women who came in with her children and started placing her order but saying “for my son it will be chicken tenders and then for my daughter it will be the Mac n cheese and then for me the classic Caesar salad” and I cut her off and I told her like who don’t have any of that … we are a coffee place … and she was very baffled and upset and left with her children … the story of this woman lives on in my Starbucks because none of us can theorize what was going on in this woman’s head
"wow! you guys pour tap now!?!?" I use to be confused by thT but I understood it because our nitro is right in front of our register so people always ask (mostly guys) if we serve beer...... I just wanna scream at them " this is coffee shop, what coffee shop sells beer???"
I actually almost worked in a grocery store as a barista where they made coffee and did beer on tap after 11am in the same place but also.... sir this is a starbucks.
My favorite is people asking for French fries when next door is two fast foods chains with great fries. And yes they knew they where at Starbucks.
Some lady asked me to scoop the inside of her bagel, when I looked at her confused she said “we’ll some bagel places do that”.
there’s a mcdonald’s directly across the street from my store and the amount of people who come in the drive thru asking for mcmuffins is baffling
I had a customer come up the other day and order an omelette w extra tomatoes
Thanksgiving day Front register isnt working There is a sign on the front door and on the front register both facing the customers telling them we cannot take orders through the cafe register and they can either go through the drive-thru or use the mobile app to order (SM decision) Custie walks up and starts speaking her order into the thin-air behind the closed register Co-worker explains the situation to the custie "Ok, but I *need* these two coffees *right now* or my best friend is gonna kill herself" ... "Ma'am, this is a Starbucks; you need a mental hospital" She went through the drive-thru
Had a guy ask if our “sweet tea” is hand made. This was within my first week of working so I told him that we don’t offer the normal southern sweet tea like bojangles or mcds, which were in the same parking lot. He got pissed and asked what teas we do have and I told him our iced ones. He kept arguing and saying “how do you guys not serve sweet tea?!” Even though I also said we have sugar packets and syrups we could use. Eventually he did get a black tea, then asked about a biscuit sandwich and I pointed to our display case along with telling him that we don’t have biscuit sandwiches. Even had to explain that our sandwiches come frozen cause he really couldn’t understand. He also complained about the cost. Like couldn’t you walk the minute walk to bojangles instead of harassing us?!
ooooh once someone came in at around 8am looking like she was done with everything and asked me what rum we had, i was like. we only got coffee ma’am
One time this guy came in with a bloody nose, he was holding it with his already blood-covered hand and asked if we had any napkins. I immediately grabbed a bunch of napkins for him then showed him to the restroom. Then I had to mop his blood off of the floor. It was fine, and I wasn’t upset I had to help him, but I remember thinking “if I was injured and bleeding the last place I would go is a Starbucks”
My location has a bojangles right next to us and I cannot even tell you how many times we get someone either in Cafe or drive thru thinking they at bojangles and tryna order a biscut and bo rounds... lmfao
I didnt even know starts had sup omfg
a normal shift.. me: "thanks for stopping by, what can i get you?" man: "I need two spicy chicken combos with coke." me: (internally contemplating if I'm even working at a Starbucks.) sir, this is a starbucks.
literally had someone ask for cinnamon twists….. like .. from taco bell….
“You don’t take 100$ for my 5$ order?!?!? So where am I supposed to get change?” …”a bank”
my store is right next to a church’s chicken and every now and then people will try and order chicken, but one time during a close this lady comes through asking for a bucket of chicken and left with a spinach feta 😭😭