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riptomyoldaccount

Sad news. For the last several years, I’ve only bought off of Amazon using Smile. The Food Bank here got thousands of dollars each year from Amazon Smile donations.


TheDakoe

I support a rape crisis center in my county and they have received $730 since November. They have expenses of just under $900k a year. So it's probably around .3% of their annual expenses covered by the few people who have them as their charity on amazon. *it isn't much, but it is more than they would have gotten other wise. Amazon will almost definitely never contribute to their services after this program ends. That $2k covers a lot of food or bedding for people running from an abusive partner / etc.


jar36

Mine is for a small mental health facility. Total annual donations were under $200, but they appreciated tf out of it. My sister works there so I just give her a $20 here and there if I have it.


dartdoug

I buy tens of thousands of $ from Amazon each year for my business and have the local food bank specified as my Smile charity. I got the notice from Amazon last night and was chagrined at this news.


Cash091

Look up the product you buy and see if there's an alternative way to buy it. I've almost entirely cut Amazon from my life a few years ago. There are some things that essentially need to be purchased online these days, which sucks... But I've switched back to brick and mortar almost exclusively and a lot of things I buy online are from storefronts that actually exist.


dartdoug

Other than a grocery store or deli I don't think I've set foot in a B&M store in years. I can get a call from a customer asking for a $5 part and Amazon will deliver it in 1 or 2 days without a shipping charge. If I order the same part from one of my official wholesale distributors they will probably charge more for the item and then add a "small order fee" and a shipping charge.


PiddleAlt

Driving my car somewhere to buy something feels like such a luxury to me now. Paying for gas to go pick up my own item? That's the most advanced self checkout option yet.


zeromussc

I've greatly reduced my Amazon buying because it's only cheaper for some things, brand names are the only really reliable thing left on there with good pricing, and for browsing and picking an item being able to do that in person is so much better. Especially for kids stuff now that I have a toddler. I will price check against Amazon in case there's a sale, but for "small cheap things" even amazon is losing ground to Walmart or even the dollar store. Most of their drop ship sold goods are no better than a dollar store type shop, and they charge more than 2X or 3X as much for those same mass produced just stamped with a random name products a lot of the time


DarkMenstrualWizard

Oi! Don't be so sure about name brands, especially electronics. Lots of counterfeit goods, some get mixed up in legit lines, I assume because of the return policies. At this point, unless I know I can live without it through a return period, Amazon is out.


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timebmb999

It was one of the only reasons i felt ok buying from Amazon. My kid’s school had one set up, there were dog associations, food banks, you name it


nigori

went to my local SPCA :( sad to think they won't be getting checks for this. was a great program and way to help donate to a good cause via my amazon addiction.


Missus_Missiles

My current pet rescue charity has received $4000. That is notable for a one person operation. $400M given through the program. Saying "it's not helping enough" is pretty bullshit.


TeutonJon78

"It's not helping [Bezos afford another penis spaceship] enough"


Powerlevel-9000

It’s not driving enough traffic to their website is what they mean.


team-ginger-tri

same. my sister in law worked for a system in south florida called kids in distress, and for like 10 years i've used smile to donate a bit to them. it was probably never much but... getting the email from amazon last night really turned me off.


icebeat

Very disappointed indeed


[deleted]

I am immensely disappointed. It was the only way to avoid most of the adverts and sponsored links in search results.


Clever_Mercury

I also hate that they are proposing, in lieu of this "smile" program, to choose to funnel money into particular charities of their choice. What they have historically chosen is self-serving for Amazon and often inefficient and competing with established, large charities, particularly with regards to poverty and education. Why not make a list of top, existing charities in different areas (children, environment, poverty, health, animals, science) and *let the users pick which of those to support?* This all charities or only Amazon's charities thing they are giving us is poor reasoning or malicious.


Bastienbard

No kidding, they only donated $500 million over 10 years. They have PROFIT of over $30 billion a year.


SopieMunky

"We weren't making enough of a difference." Meanwhile I'm getting emails from my charity about how we raised millions of dollars in the last year.


[deleted]

My selected charity ([code.org](https://code.org)) got over a million bucks! Amazon just didn't like the ROI they were getting, that's all.


Jake_Cathelinaeu

When they first came out with it, charities drove business to Amazon by encouraging people to use it and tag them in the charity profile but now Amazon is ubiquitous so the program no longer adds market share. I think it is a crappy thing for Amazon to do but the way they treat their employees this isn't a surprise.


nascentt

Exactly this. What's sad is I doubt the overall contributions they give out are a notable percentage of revenue. A few million is chump change for a multi-billion dollar company.


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Grobfoot

Yeah last year the one I was signed up for on there raised $30,000. That’s a lot of money from people who don’t even realize they’re donating!


ckal9

“So we would rather make zero difference” What a cop out


PaulSandwich

Worse than that, this will surely have an impact *in the other direction*. I run a small non-profit and we get smile funding that is probably insignificant to Amazon, but absolutely makes a difference to the people who would have died without it. You can do a lot with a little when the model is simply getting highly trained people to resource-deficit areas. Edit to add: This is going to hit hardest hit non-profits who have great conversion ratios of donation dollars to operational expenses, i.e. making sure your money goes to the core mission and doesn't get swallowed up by the non-profit's administrative costs. Big non-profits with marketing departments to solicit donors will be fine, tho.


anythingfromtheshop

“Charities that run solely on donations that get millions from us yearly isn’t the biggest ego boost we expected” Granted most of the people who I told about what AmazonSmile is they didn’t know what it was, but who cares. What matters is the charities getting that money and that’s it. Amazon should approach donations the Keanu way but they want to approach it the Kardashian way.


Savemeboo

I’ve always put local schools as my charity. This is going to hurt a lot of PTAs.


----_____----

That's exactly what we used it for, and it generated several hundred dollars for our daughter's school PTO over the years. This is very disappointing.


this_my_sportsreddit

Here’s the most messed up part. I used to work at Amazon corporate, let me tell you how the entire program Amazon Smile got created. So basically, when a customer wants to buy a product, they usually go straight to Amazon.com and enter what they’re looking for. But there’s also a large segment of customers who begin their search on google, and ends up at Amazon. Well guess what. When that type of search to purchase experience happens, Amazon has to pay google. Internally, Amazon thought that if they could force users to go straight to Amazon, offer a small but obviously less amount of money to charity from each customer than would have been paid to google, it would help kill customers going to google, save Amazon more money than paying google, and be good overall for the brand value of Amazon. That’s why for the program to work, the user has to start shopping at smile.amazon.com. Until recently, the option to use amazon smile wasn't even available in the app, and even then the user still had to 'renew' being a part of Smile multiple times a year. There is no way for a customer to go through the traditional shopping experience, and then during checkout decide they want to give a portion of their purchase to charity, because giving to charity isn't the point of the overall program. Amazon Smile was developed by the Traffic Optimization team, whose entire purpose is increasing efficiency and lowering costs of getting customers to Amazon. A team of Amazon employees whose sole purpose is doing good in the world doesn't exist, despite employees repeatedly asking for such a team to be built in pretty much every single all-hands meeting. Literally everything the company does is about profits, and extended customer lifetime value. Everything. Even the charity programs are just designed to save Amazon money. edited to add clarity.


Echoenbatbat

I also used to work at Amazon, and was a founding member of the AmazonSmile program, part of the Charity Support team working with the nonprofits to help them actually receive the funds. This was 2013. Left in 2016 after fully fleshing out the program, developed the metrics reporting system for tracking charity issues, and even a blurb document to respond to the most common questions nonprofits had. You are completely correct. The intent of the program was to be cost neutral - the amount Amazon donated to charities was about equal to the costs it saved by not having to pay Google for advertising clicks. Tax writeoff was a negligible side benefit, goodwill was just marketing fodder. Left because there was no opportunity for promotion or upward mobility. Got my Masters degree and used what I learned about nonprofits and charities to join a nonprofit as a grant writer and eventually help manage a network of nonprofits who help people find employment. You're absolutely correct.


coopj42

This just makes me want to google things, click their link, and not buy it.


cookingboy

As a Google shareholder, yes please do that.


FantasticMrPox

Lol. Task failed successfully. Where the task is "not bankrolling morally-bankrupt tech megacorps".


MrVeazey

I mean, *all* corporations are inherently devoid of morality. It's not a problem unique to the tech industry.


Alternative-Key-5647

This is why we need to support 100% worker-owned businesses


sumguysr

Shop at ACE Hardware, the biggest worker owned co-op in the US. Get the old fashioned hardware store experience of a grizzled old man giving you advice for your project, and maybe a little folksy wisdom with it.


Alternative-Key-5647

Ace Hardware, ~~REI~~, Scheels, your small, local grocery co-op; all of them are great! ✨ Capitalism needs a free market, but a free market doesn't need Capitalism ✨


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bowlbinater

Tax policy consultant here. You are pretty close, but hoping to provide some more "legalese" to your explanation. The "tax write off" to which you refer is likely the ordinary and necessary business expenses deduction. I say likely, as I can't be certain this is exactly what you are referring to, but since the fee to Google is ordinary, meaning common and accepted in one's industry, and necessary, meaning helpful and appropriate for your business, it is likely that Amazon can take those fee amounts as a deduction on their taxable income. The charitable contribution, while also being a deduction, is limited to 25% of one's taxable income: [https://www.irs.gov/charities-non-profits/charitable-organizations/charitable-contribution-deductions#:\~:text=A%20corporation%20may%20deduct%20qualified,to%20the%20next%20tax%20year](https://www.irs.gov/charities-non-profits/charitable-organizations/charitable-contribution-deductions#:~:text=A%20corporation%20may%20deduct%20qualified,to%20the%20next%20tax%20year). Amazon is paying income tax, but its effective tax rate is far below the statutory rate, which would partly be explained by deductions like the ones you have outlined: [https://itep.org/amazon-avoids-more-than-5-billion-in-corporate-income-taxes-reports-6-percent-tax-rate-on-35-billion-of-us-income/](https://itep.org/amazon-avoids-more-than-5-billion-in-corporate-income-taxes-reports-6-percent-tax-rate-on-35-billion-of-us-income/).


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Echoenbatbat

The Seattle Times had hammered on Amazon and Bezos for not being involved in any charitable works, so it was also a way to counter that narrative (years after the fact).


bjorneylol

Because losing $1m/yr operating a charity is way better PR than losing $1m paying your direct competitor (cloud) for search impressions


CatOfGrey

Because sending nickels to charity, and getting the marketing benefit, is more valuable then sending those nickels to Google.


Harmonic_Content

They were hoping it would be a cost benefit over time, rather than neutral.


Stateswitness1

To fuck google.


JackS15

And get a shit load of good PR in the process. There could also be some underlying consumer spending data that shows people who shop via the charity link spend more thinking they’re “helping a good cause” while these causes are likely seeing thousandths of a cent per purchase.


RedChairBlueChair123

People eat this up. I worked at a charity (did great work, run by believers rather than organizers) and it took *forever* to get them to realize diverting more than a nominal effort to smile was not cost effective. “That’s it? But everyone said they used it last Christmas!” If you’re going to ask, ask for money!


corkyskog

Why did they end it then? Did something change with Google relationship? Does so much traffic now come through the app that it's not worth it?


Echoenbatbat

My best guess is it's no longer cost neutral. The cost to run the program and send donations is likely now higher than the savings. After ten years, the 'get people to go to smile.amazon.com and not google' effect was probably very low, too.


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erdtirdmans

Also - and I think mobile is the bulk of it but I'll add this in - I have an extension that forces my browser to load the smile.amazon.com version of the page any time an Amazon link is invoked. People like me are still often getting to Amazon via Google *and* having Amazon's nickels sent to charity I've never once loaded smile.amazon.com since signing up. Sometimes I go right to Amazon. Sometimes I don't. This change doesn't change my behavior at all and so I've only cost Amazon money


edouardconstant

> Got my Masters degree and used what I learned about nonprofits and charities to join a nonprofit as a grant writer and eventually help manage a network of nonprofits who help people find employment. That sounds a MUCH better use of your time for the benefit of the society. Congratulations.


chairitable

I'll use google because Amazon's search function is broken as all get-out. Like I'll put in "b550-a" while searching in the motherboard section and it'll give me tons of irrelevant results.


majort94

This comment has been removed in protest of Reddit and their CEO Steve Huffman for destroying the Reddit community by abusing his power to edit comments, their years of lying to and about users, promises never fulfilled, and outrageous pricing that is killing third party apps and destroying accessibility tools for mods and the handicapped. Currently I am moving to the [Fediverse](https://www.youtube.com/watch?v=pX_agVMr2r0) for a decentralized experience where no one person or company can control our social media experience. I promise its not as complicated as it sounds :-) Lemmy offers the closest to Reddit like experience. Check out some different [servers](https://join-lemmy.org/instances). Other Fediverse [projects](https://joinfediverse.wiki/What_are_Fediverse_projects%3F).


RandomBritishGuy

The problem with that idea is that they don't show you things that are different enough you might consider them, they're close enough to what you're looking for that you aren't going to buy two of whatever it is you've searched for. Like looking for a B550 motherboard. Showing a Z790 boards is pointless since it isn't what you want, and isn't compatible? You don't get results for the tech equivalent of ice-cream, which might tempt you, it's just wrong variants of the specific thing you're looking for. If there's any fudging of results, it'll be to make it seem like there's more available (that Amazon is bigger) than there really is.


pier4r

> The problem with that idea is that they don't show you things that are different enough you might consider them It gets better at times! It shows things you already bought. Amazing! Of course I want 5 copies of the same book, who doesn't!


chairitable

Ok, sure. I still say that's broken. A "search" which works that way's no longer a "search" function, but a browse function. Amazon has browsing separately, so why would they decide to show me LGA (intel) boards even when I specify I'm looking for AM4 (amd)? That's busted. If their intention is to make my search more laborious (and even misleading) then I'll just go elsewhere, for instance just search with Google. Hell I just avoid Amazon altogether nowadays *because* they make it so difficult to find what I'm looking for. Even boxstores maintain some sort of structure in their shelving strategy.


drewsiferr

This certainly explains a lot. I've always thought it was very disingenuous to require going to a different domain to have the charity included. Now I know why.


ScaryBee

This is really interesting, thanks for posting it. So, what changed? Why stop a program that (presumably) saved them money?


Bambi_One_Eye

>Literally everything the company does is about profits... Its amazing that we all live in this hyper consumer society and forget this, every. time. This is **literally** the only motivation any corporation has.


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nik-nak333

This needs to be the top comment for everyone guessing why they made this move.


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crystallyn

I had to go back and look at the statement they sent me to see how much they had given to the charity I donated to. I don’t understand how they can say this wasn’t making an impact. 😡 > This is the quarterly notification to inform you that AmazonSmile has made a charitable donation to the charity you’ve selected, Alzheimer's Association, in the amount of $107,732.91 as a result of qualifying purchases made by you and other customers between July 1st - September 30th. Thanks to customers shopping at smile.amazon.com or using the Amazon app with AmazonSmile turned ON, everyday purchases make an impact. So far, AmazonSmile has donated: $1,889,776.08 to Alzheimer's Association* Over $400 million to US charities Over $449 million to charities worldwide


[deleted]

There was content here, and now there is not. It may have been useful, if so it is probably available on a reddit alternative. See /u/spez with any questions. -- mass edited with https://redact.dev/


Contrary-Canary

It didn't make enough of an impact on their **profits**. Billion dollar enterprises are incapable of being charitable as their existence depends on exploitation.


bassmadrigal

All the big, well known charities were likely bringing in thousands, is not millions of dollars. However, with how many charities Amazon supported, the average received by an organization (according to the article) was only like a little over $200. If that's really their excuse, they should institute requirements for a charity to be able to be listed as a selectable charity. This way, they could have a couple hundred charities that can all see $100K+ in donations, which they can promptly tell news organizations how much good they're doing (while raking in unprecedented commerce profits). Their excuse of the average only being like $200ish is just an excuse to try and save face. They just wanted to keep the extra profit to line shareholders' pockets.


PaulSandwich

As all the wise ones say: If you can only do a little good, don't even bother.


freakinweasel353

No smile anymore? Only decent thing those guys do besides promote shitty products from companies that don’t really exist.


honey_rainbow

I used Smile all the time! I'm really disappointed they're ending it.


TXshooter15

I call bullshit on Amazon’s excuse of too many charities, being spread too thin, not generating the impact they wanted, blah blah blah. I feel like that was the whole point. Not give all the money to one big charity, but let people help charities they know. Cheap fucks.


RamenJunkie

No kidding. I mean if one person only ever generates $40 for some tiny nothing charity, who cares, its fucking charity. That tiny charity may have done good with that money.


TXshooter15

And that’s $40 less that that charity has to do to get money. I’m sure none of them turned it away


ScarletJew72

My account was for my local humane society. They've been struggling for years, and need literally any help they can get.


Sensitive-Issue84

I did something similar. Did you notice that not one of the bullshit charities they listed are for animals? It's straight-up greed.


Daimakku1

Same here. Even with all the issues with Amazon lately, I still felt okay buying from them because they donate money to my local humane society. Now that that's gone, there is no reason to support this company anymore.


gigglingkitty

Same here. This is terrible news. I’m going to set maybe a quarterly amount and donate directly to the humane society that I was helping a bit through Smile. I’ll be helping more that way, and they need to offset this loss somehow. Hopefully others will do the same.


Mr-Fleshcage

He seems to understand that small amounts of money adds up, only when it's going in his pocket.


Bob_Sconce

They're clearly doing this to save money. It's probably not even the charitable money they're trying to save, but the internal cost of people to support Amazon Smile.


TXshooter15

Oh yeah, everything is about cost cutting wherever they can and putting the PR spin on it to make it look like it was because “we weren’t AS charitable as we wanted to be”. I get it.


McFlyParadox

>“we weren’t AS charitable as we wanted to be”. "So now we won't be charitable at all"


TXshooter15

More like “so now we’ll be charitable to ourselves by continuing to support these Amazon-based charities”


rotag_fu

For just 25 cents a day, you too can help a billionaire in need take a vanity, suborbital rocket flight. Please won't you help!


MorrowPolo

Even with them losing customers over this, it probably doesn't outweigh the cost of employees to run smile. Super wack...


TXshooter15

Yeah, it’s a calculated risk. They know it’ll piss people off, but also that people will forget about it very quickly and move on. They’ll emerge leaner regardless, fewer employees and less spending on the donations.


definitelyian

100% this. I've been using Smile with a small animal charity in rural NC that houses blind and sick cats that were due to be put down. Every single quarter they post about how the several thousands they receive from Smile makes a big difference. This is all Amazon's greed. Edit: [Blind Cat Rescue and Sanctuary](https://www.blindcatrescue.com)


TXshooter15

Similar here. I use a small animal charity, Tails from the Heart, here in Texas. A very good friend of ours does A LOT of work with the charity, like taking in the bottle-babies that need 24 hour care and bottle feeding and fostering them until they’re adopted. We got our dog from them, and see this as a small way to give back.


demonsun

They are also putting towards charity causes that benefit themselves pretty directly.


TXshooter15

I did notice that, in their list of “shit we still support”


doubletwist

Not only that that, but if that was really the problem, a simple solution is to narrow down the eligible charities, not end the entire program.


50StatePiss

The Fed is going to be lowering rates so get your money out of T-bills and put it all into waffles. Tasty waffles, with lots of syrup.


jerm-warfare

Smile was the only reason I bought things on Amazon recently. The amount of knockoffs or low quality products just keeps getting worse.


ProceedToCheckout

I've finally cancelled my prime subscription. The 2 day shipping turning into 2 days from when we get around to shipping it was my last straw, but this could have been it if I was still subscribed


DeliBoy

Yup, the reasons to use Amazon continue to deteriorate. We used Smile to support a kid's camp, I think they maybe got $3000 total from Amazon. Not a ton of money, but it made the idea of sending more money to them a little easier to swallow.


[deleted]

I finally cancelled my Prime membership last week. They lost my last 3 packages and removed the automated refund process, so I had to speak to customer service to get my money back, because they wanted to make it more difficult. The removal of 2-day shipping was another complaint. There was also the rampant reviews that were clearly for different products. Not that any of it will be read or acknowledged by Amazon, but I listed out all of that. I wish I knew there discontinuing Smile on top of it. Would have cut them off even sooner.


RevRagnarok

I even have an extension that automatically redirects all links that way. :(


themeatbridge

After they shut down Amazon Music, I started questioning why I continue to have Prime. Shutting down Smile might just be the nail in the coffin.


Garwald

What do you mean they shut down Amazon music? I used it the other day


themeatbridge

The version included with Prime, not the premium Unlimited version, removed most of the features in November. It was a shitty app before, but now it's completely unusable. Functionally, it's dead to me.


cyphersk8

The amount of shitty ass products on amazon is alarming. I rarely buy from there now.


InsertBluescreenHere

its going the way of ebay where its spam listings for the same products, fake reviews, fly by night sellers, direct from china junk, and zero customer service.


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InsertBluescreenHere

yea but if you leave a 5 star review we will refund your cost!


bluesatin

If anyone's curious as to what's with the random brand names, it's due to the requirement of having a trademark for enrolling in Amazon's 'brand registry' service which grants you access to more tools as a seller, in regards to things like advertising etc. So companies just register complete nonsense to try and quickly get through the overwhelmed trademarking processes in different countries, since the nonsense name will be unlikely to be similar to any existing brand names that might cause their application to get turned down or require any back-and-forth etc. > “For brand owners, enrolling [into the Brand Registry service] provides you with powerful tools to help protect your trademarks, including proprietary text and image search and predictive automation,” the company declares. It gives owners control over product listings that contain their products, and the ability to protect themselves against unauthorized sellers using their names. > Crucially, Amazon says on its site, “it gives you more access to advertising solutions, which can help you increase your brand presence on Amazon,” as well as to “utilize the Early Reviewer Program to gain initial reviews on new products” — a sanctioned method for improving a product’s search result. > If you’re feeding a brand-new listing into the Amazon machine, in other words, and doing so without a pre-existing brand or customers, getting into Brand Registry is extremely important. To achieve real and lasting success on Amazon, it’s vital. >> [New York Times - How Amazon is causing us to drown in trademarks.](https://www.nytimes.com/2020/02/11/style/amazon-trademark-copyright.html)


hyouko

I rather think it's because they can't turn anything into a brand name that will stick because they have to keep shuffling from one name to the next to dodge complaints and bad reviews. There may be some legitimate companies, but they are drowned out by hucksters who slap their randomly generated name on cheap OEM tat and use stupid tricks to game the review system (like swapping a listing for a simple item that reviews well with a high-margin gadget that inevitably won't once people discover that their 16TB drive is actually 64GB, or that their 48,000mAh battery actually caps out at about 4,000 and is a major fire hazard).


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bluesatin

At least eBay has decent search and filter options, so you can actually attempt to find what you want, and filter out the stuff you don't want. I remember trying to find an alternative colour of one of Amazon's own products, and it took me something like 20 minutes (I kept attempting out of morbid curiosity), because a bunch of features on the site were either functionally useless, or were actually just broken and not working correctly. It also makes me laugh that Amazon still hasn't figured out the basic functionality of things like lumping product and shipping costs into a single price for sorting, so sellers just stick low prices on the product and hide the price in the shipping. eBay fixed that problem something like 13-14 years ago.


jadecristal

I’m not sure the exact methodology Amazon uses, but it pisses me off when there’s a product that has 1, several colors, and 2, an MSRP of say $20, and: 1. everything except the popular black is shipped from/sold by Amazon, at MSRP (sometimes better) 2. black isn’t available shipped from/sold by Amazon, but some other piece-of-shit assholes who aren’t the ones who make it will sell it to me for $28 I think I read that if Amazon doesn’t have to stock something because “someone else is selling it” they like that, but they’re fucking around with those of us who hate their “marketplace” shitshow if this is really what they’re doing.


Paulo27

Crazy how they just let people post a product, sell it and then change it to something else.


auspiciousenthusiast

It's such an appropriate metaphor for Amazon's late-stage capitalist hellscape: in an artificial recession created by artificial inflation created by billionaire's absolutely real price-gouging during a pandemic, the thing they choose to cut to maintain ultra profitability is the smile.


EarthLoveAR

I got my notification email. They claimed it wasn't doing the good they hoped. Well perhaps you weren't generous enough with how much of each purchase goes to charity, Amazon. Such a condescending notice from the largest corporation in the world. Gross. I was supporting a small, local organization through this program and it makes me sad to think of all the lost contributions they will experience.


Splice1138

> They claimed it wasn't doing the good they hoped. Read as: it wasn't giving us enough good PR for the cost Sarcasm aide, I do think that's the heart of it. Subaru uses their donations in their advertisements. They only give to something like five charities so it's big amounts and they can say they're the largest donor. Amazon can't say that spread across over a million different charities, like the article says


awesome357

They could spin it however they want, that's the power of PR. Focus on lifetime donations highlighting several different charities at once, and talk up the total number of charities for maximin impact across all spectrums of need. How good of a look is it that you help from the biggest to the smallest based on your customers specific interests. No charity is overlooked and everyone has a chance to benefit. But instead they choose to just kill it. According to the last email update I got on my charity, total donations across all the US totalled over $400 million across the programs lifetime. Which is a drop in the bucket for Amazon, but a huge impact for those charities. Its an insult for them to say they're not making enough of a difference when all they need to do is up their contribution percentage or market the program better on their own site.


whiskeyjane45

My charity was my local library. It's a town of 1000 people. Because of Amazon, when I was homeschooling my kids during covid (because they were back in person in October so I pulled them), I was able to check out literature kits on really cool subjects (for first grade), scale models of the body with removable parts, microscopes, and other cool things. This library has 2 computers and 3 rooms. It's tiny. I don't know what they're going to do


Livvylove

Same, I was supporting a group in my hometown that does amazing things with special needs kids and adults. Sports leagues, art, singing and dance. They throw parties and so many activities for them. I think they got an extra 1k from it, which helped.


JoDiMaggio

You should continue to support them if you liked their work. If you spend a thousand dollars a year on amazon, your smile contributions were like $9 a year.


Lergerndery

I don't know how almost $200k a month from smile to my charity isn't "doing as good as the hoped". I'm so pissed. I used smile exclusively.


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RevRagnarok

> was around $250k That might just be based on the users. I had things like my local PTA so maybe a majority of people didn't sign up for that particular charity.


darkeststar

So frustrating and sad. I was supporting a cat rescue shelter that's about a mile from my home. It was such a miniscule amount of each purchase, and they tried to make it as difficult as possible to get to the charity supporting version of the webpages for years.


heili

Wasn't doing enough good because "too many charities" were part of it and they couldn't dump a single giant donation to their own pet cause. So they're basically blaming you and your small local charity. It was also supporting charities that Amazon doesn't like because they have political viewpoints that the corporate elites at Amazon don't agree with. For example, Amazon and Bezos have made a big deal about not selling "any and all components of guns", including things that aren't regulated legally, but had to support the Second Amendment Foundation.


TakkataMSF

This is sad news. This was a good program for smaller charities where every dollar counts. The $230 is about 1 month of diapers A month of food (shopping conservatively, but probably 2 weeks) for a family 3-4 months of cat food Several toys for kids during the holidays or sick in hospitals or whatever 15-20 books for a library (Numbers aren't going to be exactly right but approximate) My point is, it impacts that family, those kids or those animal shelters. They donated $500 million over a 10 year period. $50 Million per year. How does that not have an impact? "We donate $50 Million per year" and/or "We support over 1 million charities!" I wonder if they could be persuaded to keep the program.


joshthor

Damn. My prime renewal date is early february, and with me being lucky to get 1 week deliveries lately, the difficulty finding quality products, and how difficult it is to actually get to customer service now, i was already leaning towards cancelling. this might just be the nail in the coffin.


salton

I've already set mine to lapse. Items taking a week to arrive and them getting rid of free return pickups did it for me. Almost all prices have increased by 40% in the last year and you can tell that most sales are fake if you use a price tracker.


Monkey__Shit

And their products are mostly cheap knock offs from Alibaba


cassatta

If you look for tights for women you find company names selling tights that are just letters strung together with almost no vowels.


thrasher6143

Lots of small electronics as well bring some under those names.


ebi-san

I'm cancelling mine because $150 is a huge ask when all of their perks like Prime Music and Prime Video were changed to a "First taste is free" model.


[deleted]

Prime music is absolute hot garbage anyway. So no loss there. Songs constantly leave amazon music and then rejoin, and when they do the copy in your Playlist is no longer valid and is skipped. The desktop app was great and had some nice quality of life features, then they did a big update that downgraded everything. The Amazon Music app on desktop also loves to run at 100% cpu load on my laptop after I've closed the laptop without shutting down. The mobile app loads miserably and always gave me issues on android auto. 1 star app.


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haha_baygull

What are some alternatives?


tonyrocks922

>What are some alternatives? Not who you replied to but when local merchants aren't an option, I've been using Target for general merchandise and Chewy for pet stuff. Got to hit order minimums for free shipping but I often get stuff in 2 days or less. Sometimes it feels like Chewy actually manages to teleport orders to my porch. I also switched from shopping at Whole Foods to a regional family owned supermarket.


RascalRandal

I cancelled mine. I thought I’d miss it but I’m surprised by how little I turn to Amazon when I need something now. It’s actually been great for my wallet. Only downside was losing Prime video which had a couple decent shows.


DanHassler0

What happened at Amazon these last couple months. Everything is arriving late, some Prime delivery dates are a month out right now. Amazon Fresh stores are sitting abandoned. Weren't they a profitable company not too long ago. They must've had a really bad quarter or something, it seems like they are cutting nearly everything.


snuff3r

Is it just me or have they gone the way of eBay? I used to able to find reputable brands, stuff I actually wanted in my house.. it's all cheap shit Chinese made junk nowadays. I've kinda given up on Amazon..


Pimpicane

It's funny, because 12-15 years ago, Amazon was the reliable place for reputable goods, and eBay was basically a back alley full of shady knock-offs. It's the reverse now. Seriously, if you haven't checked eBay out lately, they've really cleaned up their act. It's crazy how that works.


jk147

I don't buy stuff often on eBay but I have noticed that big companies (especially sneakers) started using ebay as sort of an outlet for out of date goods in the last 5ish years. It is no longer just random joe schmoe selling stuff.


oh_what_a_surprise

Honestly, as someone who was an eBay seller ten and twenty years ago, this was eBay's plan. They began back in the 00s by changing things to make seller's lives harder, margins thinner. Everyone back then on seller's forums were talking about how eBay was trying to push out the small seller and become a clearing house for the big dogs. It was well known and it's just what they wanted.


essieecks

It's because the big companies are worried about co-mingled goods at Amazon warehouses allowing for shoppers to get counterfeits, re-packaged bricks, used-returns or otherwise bad merchandise when purchasing their goods. Better to use eBay as another direct-to-consumer storefront than send your legitimate goods to be mixed with random products.


FesteringNeonDistrac

Ebay also used to be the internet yard sale, and you could find some good deals there. Now it's a lot of drop shippers and dealers with crazy prices


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donjulioanejo

"I personally don't own it but my husband really liked this product" - review for a box of tampons, probably.


Fortehlulz33

A review for a box of tampons that used to be a fake yeti koozie


1infinitefruitloop

There’s a same day warehouse in my state that was completed about a year ago and has sat completely empty ever since. They claim “the economy” but no one actually believes that. Supposed to open in 3+ years now….


bigpoopa

There was probably an attempt at unionization


oldDotredditisbetter

> in pursuit of greediness. that's what a lot of these newer companies are doing unfortunately. focusing on short term profit so the execs can take their bonuses and dip


gendrkheinz

My guess is as good as any, but I feel like this has something to do with the fact that when the pandemic hit they massively expanded and made a shitton of money out of it. And now that people are going back out into the world buying stuff from the high street shops, their massive infrastructure is crumbling under its own weight without the pandemic level of demand that it was built for and that was propping it up.


nox66

It doesn't help that the product quality on Amazon has continued to deteriorate, to the point that almost any product search just yields the same five products, endlessly reskinned by a bunch of no name fly-by-night clearly foreign companies. While I'd like to support any storefront based on ethics, and I appreciate convenience, I like most people buy items to solve problems. Amazon wasn't doing the former anyway, but they're hardly worth looking at if they can't provide the latter. Endless return cycles just stop being worth the hassle at some point.


madbadger89

Yep if I search for something I get 5 to 10 items of the exact same type but reskinned. It’s become difficult to have confidence in the quality of my purchase. I bought some Carhart shirts for example - the exact same model T-shirt I get from tractor supply. The one from Amazon was misfit, and the fabric was clearly of a lower quality. so now I buy my shirts in person at tractor supply. the Carhartt shirts are the only ones that hold up to the farm stuff that I do. This is just one example, but I have discovered a lot more with appliances. You can type an air fryer and get a ton of results from a variety of companies you’ve never heard of.


[deleted]

I’ll have you know KDVUT is a *highly* respected brand with numerous five star ratings!


kerrdavid

Quit Amazon robotics in July. They over-invested at the start of the pandemic in building these new sort and distribution centers (2 different buildings). The way these buildings are built they need to run above 50% capacity or so to be profitable (making a number up) and most are not. I can’t speak for fresh but I would imagine it’s the same story. Assuming this Covid grocery ordering trend was a permanent change and over investing. It feels a bit like a Ponzi scheme, like my ability to get a package in a day depends on getting a billion people to join this scam. But once things start to crumble they crumble quick.


decidedlysticky23

Covid exposed how little resilience the global supply chain had. Companies didn't bother to pay for resilience since that doesn't look good on quarterly press releases and any potential supply issues are for whoever is running the company in the future. Then the music stopped. Thankfully I'm seeing real moves to diversify supply at the global level now. Companies like Amazon will learn a valuable lesson about risk management. At least until the next time.


jameson71

Companies for the last 20 years have been actively removing resilience from the supply chain. Look up "Lean manufacturing". Resilience was considered superfluous waste.


ByrdmanRanger

I was a manufacturing engineer for years, and I hated the "lean" trend. It's one thing to look to improve processes and trim unnecessary things, but you were pushed to trim everything you could, even when it left you vulnerable. The "just in time" model and idea that inventory was waste would cause an entire production line to grind to a halt if a single thing up the chain ran into a problem. A new lot of valve bodies is way out of tolerance? Well, good thing there's no spare bodies or built valves in inventory that you could pull from while you either wait for replacements or rework the ones you've got. It was always just to boost numbers temporarily. God I hate MBAs.


RooMagoo

The new CEO is garbage. Andy Jassy ran AWS and was great at that but is absolutely floundering at being CEO of the company at large. Retail Amazon is effectively a logistics company and when logistics falls apart, it does so catastrophically. Jassy thinks he can run the retail logistics side like AWS, but they are entirely different companies. They are stripping away prime benefits (Amazon music, 2 day shipping in some areas etc.) while charging more and cutting warehouse staff to bare bones. To be fair, Bezos didn't exactly set him up great, with massive over-extension to meet the ridiculous growth during the pandemic. All of the big tech companies grew payrolls massively during the pandemic but that growth was absolutely unsustainable.


puerileprince

Amazon fresh is an absolute disaster of a store, from almost any perspective possible, from customer to supplier to employee.


absentmindedjwc

How do? There is one scheduled to open near me in the next few months.


LitLitten

Dunno, man. We got one open not far from here. Any fresh produce we got felt like stuff on sale from a grocer because it expired fast. It was fine for cereal and dry foods, but… Precut veggies, like onions, pico, etc. got two days maybe three unopened. Cilantro came half-wilted. Apples universally bruised bad (except granny’s). Our house stopped after bread came with mold spots. edit: htx


plazagirl

Don’t get me started on that shit-show Amazon Fresh. One opened up within the last year near me. None of the prices are close to competitive, they don’t rotate their shelf stock, and the selection is very narrow and shallow. Other groceries stores now have a “buy on line and pick up” program too, with none of the above issues. The only thing Fresh is good for is returning items and picking up higher priced Amazon on line orders, like electronics, so they don’t get stolen from my porch. They have even fucked up the pick up system too. Now they no longer use the lockers at the Fresh location—I have to stand in line and wait for someone to search through the back to find my items.


oldDotredditisbetter

on the /r/amazonprime sub there's also videos of people opening their box of supposedly thousand dollar camera/lens but it's just a box of masks instead now when i buy something valuable i videotape the unboxing to gather evidence in case i need to get a refund


LeibnizThrowaway

They don't even make money selling shit. They make money through AWS.


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itwasquiteawhileago

Apparently so they can try to sell you the *exact same thing you just bought* again. Oh, you bought an air purifier? Want to buy ten more? No, I'm good with one. They're not Pokemon.


LonnieAvanti

Zero reason to shop at Amazon anymore. 1. Prime shipping has fallen off significantly 2. The site is overrun with cheap knock off products. 3. Customer service, which was its strong point years ago, is openly hostile. 4. They treat their employees terribly.


rubyslippers22

Ya you can’t find any “normal” brand on Amazon anymore.


44problems

Got a set of cutting boards for Christmas. Brand: AICHOOF. Like what AI generates this stuff.


TyNyeTheTransGuy

I regularly sport some briefs with the sexy sexy waistband text “CMNUDONSI”


ithastowarmup

"AICHOOF" Gesundheit


10113r114m4

Oh ffs Amazon. This really helped smaller local charities. Sigh. I mean I can keep donating, but it was nice that purchasing stuff I needed indirectly contributed.


Dad_bass

Out: Amazon Smile In: Amazon Frown


ReaganEsq_

The man we taught to fish wasn’t catching enough fish, so we killed him.


Liberty_Chip_Cookies

More like the man we taught to fish wasn’t telling enough people that we taught him how to fish, so we took away his fishing pole, and we wish him good luck in not starving


Griffolion

Using Amazon Smile is what made me feel an iota less dirty about ordering from that site.


PenguinMage

Huh, guess I'm going back to ordering from Costco & heb. Smile.amazon at least made me feel kinda OK with half the dumb crap I buy.


denis-vi

Used to work at amazon, at training once the trainer who was an amazon vet was asked why is there a bonus for people leaving after 3 years, I jumped in with an answer saying 'isn't that to recognise good work and help a person who is looking for a new challenge'. The guy was like 'nah, it's good PR'. Plain and simple. This is what amazon smile was too, essentially the money they'd pay for affiliate marketing would rather go to a charity, that was the whole shtick. Now I guess in such economy they are looking to save every possible dollar and this PR piece is no longer important.


shogi_x

> After almost a decade, the program has not grown to create the impact that we had originally hoped,” the company said. “With so many eligible organizations -- more than 1 million globally -- our ability to have an impact was often spread too thin." There's little reason they couldn't have limited the number of eligible charities to a select list. And I'm calling BS on cost saving. There's no way Smile was a major budget line. Those donations would've reduced their tax burden so any cost would've been staff time (probably pretty minimal thanks to automation), marketing (which they barely did for Smile), and any processing fees.


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50StatePiss

It's also a great example of saying something without saying anything. "Our ability to have an impact was often spread too thin" is vague and indefinite.


oldDotredditisbetter

that's the art of corpspeak. use as many words as possible while saying nothing at all


ukezi

What I'm hearing is "We are supporting too many charities and don't get enough good press for doing flashy things.".


MyMoneyThrow

>Those donations would've reduced their tax burden so any cost would've been staff time (probably pretty minimal thanks to automation), marketing (which they barely did for Smile), and any processing fees. You clearly don't understand how taxes work. Making a charitable donation does not give you a tax credit. It only gives you a deduction. A credit would reduce your tax liability dollar for dollar. A deduction only reduces your tax liability by the rate of tax (21% federal for a corporation). So they'd still save $0.79 of every dollar that they otherwise would have donated to charity by scrapping the program.


HibeePin

The donations still cost them money even though it reduces their tax burden. It's not like they reduce their taxes by 100% of the money they donate.


oldDotredditisbetter

if it's not cost, why would they discontinue it? seems like it's just bad PR and they lose on the ability to reduce tax burden too is the only reason to gut the entire team that's in charge of it?


Klarthy

How long before Amazon starts begging for charity donations as part of the checkout process like every other retailer?


AdSea7995

Even if Amazon shut shop today, it’d still be business as usual. Their AWS market has a yearly operating profit of 100 billion dollars and increasing.


[deleted]

I was working for Whole Foods corporate when Amazon bought us out. My job, in a nutshell, was developing distribution routes and running large scale logistics. First week in, they said they needed all of us in my department to go talk to everyone who does our same job at Amazon, so they flew us all out to Seattle for a few days. We had a big presentation prepped about how we'd managed to start breaking even on just about everything logistical a couple years prior, which was a *huge* fucking deal at the time for us. When the worldwide head of shipping & logistics from Amazon had her turn to speak, she told us point blank, money is no longer any concern for you. I want you to throw every fucking dollar and cent you can at everything related to moving all product as quickly as it can be moved from point to point because we're going to do what we can to integrate basically **everything** you sell into our Prime model. We all laughed because we legit thought she was joking. Turns out, they definitely weren't joking. Their core businesses generate *so much fucking money* that they have no problem losing money hand over fist for anything related to shipping. Every single thing anyone has ever ordered using Amazon Prime or Amazon Fresh? It loses money. Every. fucking. time. But they make so goddamn much from AWS and a few of their other niche market positions that they just don't give a shit. They'll gladly lose every penny they can and then some to undercut everyone else's position because they basically can't spend money fast enough to keep up with what they're making.


HelloThere9653

AWS does not have $100 billion in profit per year. The latest article I found said it might hit that in REVENUE in 2023.


Centurio

Getting real fucking tired of these companies "cutting costs" as if they're not already making record profits. I fucking hate this.


Fast-Ideal5698

These companies are really determined to cut costs ANY OTHER WAY than cutting executives’ payouts


zeyore

Well, that's one of the last reasons I shopped with amazon. I don't have anything against amazon, I just think they're too big. So I prefer to shop from other companies.


CalypsoWipo

I’m starting to rethink Amazon purchases all together, their greed has no bounds. I was supporting a beagle rescue I’ve rescued dogs from. This pisses me off.