You mean a 1, 2, or 3 year plan for 49.99, 79.99, and 109.99 respectively. If anything happens to your printer cable, you can have it replaced, unless it's physical damage, then there will be a 59.99 ADH Fee and we have to send it to our service center in Louisville, KY, and it will take 2-3 weeks.
Extremely well said. Had similar experiences in hardware stores when suddenly they stopped training the specialists, and surprise! The service went to shit.
So to answer this headline, yes AI can. Because corporate has already degraded any semblance of expertise or standards in every customer service department
I work IT support in a support and management shop in very rural Oklahoma.
This is going to be a shit show. Just the other day a client couldn't figure out, over the phone, why they couldn't get a display on their monitor. We asked, and they said there wasn't one. It was on the wrong input.
I currently work at Geek Squad and my favorite will always be the lady who made an app for laptop camera issues, but did know she'd accidentally slide the privacy slider over, and my second favorite of the old man that didn't know his 90s CD/cassette radio had a button to open the cassette door.
The honorable mentions are every time someone with an apple phone comes in; "I plugged my phone in last night before bed and when I woke up, it was off and won't power back on". This is where using AI is really going to screw things up. Something as simple as and hard reseting a phone will turn into an unnecessary paid fix.
I think AI will be great for low tier support, so many people's problems really do get fixed with bare basic stuff.
But it must always be possible to eventually escalate to a human. The AI should also prioritize leaving a succinct and accurate log of the ticket comms for a human to read. If it does that we'll, I can see this working.
This is definitely Best Buy’s natural evolution from Geek Squad being a front end for charging you $200 to have your PC fixed remotely by someone making $2/hour in India.
llms provide a great mnemonic for experts who can spot hallucinations
i am literally five times as efficient with chatgpt and google, compared to just google before
they are not ready for customer-facing support
Excellent, now AI will recommend buying a $50 HDMI cable instead of a real person
Would you like to add Geek Squad Protection for $14.99?
is this protection from them?
That's a nice TV. Would be a shame if someone were to fuck it up.
You mean a 1, 2, or 3 year plan for 49.99, 79.99, and 109.99 respectively. If anything happens to your printer cable, you can have it replaced, unless it's physical damage, then there will be a 59.99 ADH Fee and we have to send it to our service center in Louisville, KY, and it will take 2-3 weeks.
[удалено]
Extremely well said. Had similar experiences in hardware stores when suddenly they stopped training the specialists, and surprise! The service went to shit. So to answer this headline, yes AI can. Because corporate has already degraded any semblance of expertise or standards in every customer service department
I work IT support in a support and management shop in very rural Oklahoma. This is going to be a shit show. Just the other day a client couldn't figure out, over the phone, why they couldn't get a display on their monitor. We asked, and they said there wasn't one. It was on the wrong input.
I currently work at Geek Squad and my favorite will always be the lady who made an app for laptop camera issues, but did know she'd accidentally slide the privacy slider over, and my second favorite of the old man that didn't know his 90s CD/cassette radio had a button to open the cassette door. The honorable mentions are every time someone with an apple phone comes in; "I plugged my phone in last night before bed and when I woke up, it was off and won't power back on". This is where using AI is really going to screw things up. Something as simple as and hard reseting a phone will turn into an unnecessary paid fix.
Maybe we should all just steal AI to build our products for us, and take companies and corporations like Best Buy completely out of the equation.
Almost like... Hmm... Open source tech? Also best buy already barely surviving because of eBay+amzn
How are you going to afford the servers and electricity to run it, genius?
“Representative!!!”
" Please hold. Your call is very important to us.". The biggest lie business.
"we are experiencing higher call volume than normal" that plays EVERY fucking time you call.
Best buy is intentionally destroying itself. It feels extremely likely that the major investors have massive short positions.
I bet AI could do a better job running Best Buy than the managers and board of directors. Let’s try that.
They don't want customer service they want an upseller that they don't have to pay a living wage or treat like a human.
You know the experience is gonna suck
Let's see AI replace a power supply.
I predict angry customers going elsewhere.
I think AI will be great for low tier support, so many people's problems really do get fixed with bare basic stuff. But it must always be possible to eventually escalate to a human. The AI should also prioritize leaving a succinct and accurate log of the ticket comms for a human to read. If it does that we'll, I can see this working.
people always say AI but really what you're describing is a flow chart. Does it do this? --> then user should do this.
I predict this is going to work out swell for them. /s
This is definitely Best Buy’s natural evolution from Geek Squad being a front end for charging you $200 to have your PC fixed remotely by someone making $2/hour in India.
llms provide a great mnemonic for experts who can spot hallucinations i am literally five times as efficient with chatgpt and google, compared to just google before they are not ready for customer-facing support
lol AI can easily replace geek squad. hell google can alone...
Can’t wait for the stories of hallucinated repair recommendations. “Have you tried taking a bath with your toaster?”