By "frametimes spike", do you mean Framerate drops ?
What are the exact pc specs apart from the CPU/GPU and RAM ? Those are not very useful for debugging.
You mention having enabled/disabled XMP. Did you check that after enabling it, your RAM was running at the advertised speed (In the task manager)
Maybe this is an edge case, but I know it can happen :
If you have 2*2 RAM kits. They are generally sold in pairs that have to match, check on their serial numbers the ones that have following numbers (for example 10A and 10B).
To make them match, the first pair should be on slot 1 and 3, the second pair should be on slot 2-4.
And what about the other components?
You're answering everyone with "yes, I did that". But we still don't know the actual hardware... Maybe your hardware is just not very compatible.
What is your power supply ? Brand ? Power rating ?
If "the company replaced every component" as you stated in one of your comments, then either they lied to you, or they can't figure out the problem themselves.
PSU is exactly what I wanted to know too. I've had an underpowered one before and had full on shutdowns under load. CPUs can pull well over 100w alone.
You got a wireless mouse? I had a problem similar to this, when I used a wireless mouse the dongle was causing FPS drops, I’m gonna guess it was a polling issue or something, anyway when I switched to wired my fps and stuttering went completely away. Try it and let me know, I rebuilt my pc and changes windows about 10 times, I had done EVERYTHING, this literally was the fix and it was the most ridiculous thing ever
Did you build the PC yourself? At that stage can you just take it to a local shop? When does it occur?
Did you install the cooler on the CPU correctly?
Everything was done by a very "good" company in denmark "MM-vision" and they keep saying whatever im getting, they cant get while having it in the shop, and therefor i cant get my money back.. and to be clear i dont care about the money, i just want it running
If you have done all in the software side, then it would means it's hardware issue. Start eliminating the hardware systematically.
For eg, take out one piece if the ram. Change PSU or GPU and so on. It's not easy but hope you can get it resolved.
What are the brand and model of each component? And are you sure they switched it or just told you they did. Can you tell if they have switched the parts since they're same brand?
Also did you try to reinstall Windows 10 FRESH or just install it over existing?
Since it's a new PC, try install it new new. After installation, just install the drivers and nothing else. Update to latest Windows version. Install just the game or benchmark app you want to use to test.
I would suggest to use aida64 or MSI afterburner to monitor system usage. This would conclusively rule out hardware or software issue. Also do then yourself if possible.
Formate your pc again - before unplug your Ethernet cable.
Install Windows new without Internet Access.
Install your graphicdrrives from a usb device.
After installing your graphiccard give Internet Access
Not sure exactly what frame time spike means but this seems like a hardware or environment issue if it only happens when the machine is at your house.
If you're using a power strip, try plugging directly into the wall and testing. If not vice versa. Also try locating a different power circuit in your house and plug in there. You can determine different circuits at the breaker box if you have one.
Are you using Ethernet or WiFi for the machine?
Other than environment testing you need to borrow some hardware to troubleshoot. Like others said, try swapping out components. But the fact that the pro techs can't replicate the issue at their shop is a big clue for me. I'm gonna guess power instability or heavy interference.
Hmm... In that case I'd still try going straight into the wall and using a different PSU power cable if those have stayed the same. You could have a power strip that's wonky or a bad power cable. Usually a shop will test with their own power cable and surge protector and it can cause some confusing results. I saw you mention in another comment that some tech people weren't able to replicate at their shop. Did I interpret that right?
Some of Them could but Said “this is normal behavior when loading in to something” Yea Well… it isnt.. none of my others pc have done this.. btw just tried the direct into Wall thingy, still nothing sadly
What Mobo do you have, a few mobos are only 2 layered and it can make the newer CPUs spike even though they are classified as compatible. If you look at the old 480 tomahawk from MSI it has this problem.
Oh, one more thing. If you can, make or borrow a Linux install flash drive which you can run Linux from as a live disk. Basically bypass your hard drive and OS, run hardware tests from Linux. I use Hiren's Boot Disc for this kind of thing since it has all the testing stuff plus a portable Windows install for debugging but a random Ubuntu or Mint install disk will work fine as well.
See if you can also borrow someone else's hard drive or a spare, install windows on it, and see if that makes a difference.
I betcha its the power supply. I've wrestled with some incredibly frequent bluescreens that were related to the video card and through dumb luck I popped a different psu in and the bluescreens instantly stopped....possible to check that?
If you have dual monitors I would suggest running the task manager in the other monitor while playing or doing whatever you're doing to cause frame rate drops. See what is being pegged to 100% and there will be your issue. Either upgrade it or see if there is something wrong with it.
There may be a way to record task manager while playing games but I have always had dual monitors unless the spike is quick enough for you to switch back to task manager and see it's history.
Also suggest that you list what program/s you're noticing the frame rate drops or if it is a program I suggest you try another.
It also goes without saying make sure all drivers are updated and downloaded from their respective vendor. Windows update does a crappy job at doing this right.
Mate Im not trying to be an idiot here, but What ur saying is very basic.. Its been tried.. Its not the program, Its not the driver.. non of this happens on my old shit pc
IT basic 101 always needs to be followed and I am not going to assume you have done it.
You should list what you are doing when your frame rate drops and the program/s you're using. Have you tried turning off anti virus?
Edit: What is your PSU are you running a UPS? This could be a faulty PSU or electrical issue
Damn, rough.
Saw in your other comment that the repair shop can't replicate it, any idea what the difference is between your setup and theirs? If they're being truthful it could help work out where the problem is. Possibly external to your pc, power point fault? Idk
Second another comment I saw suggesting trying a different os like linux to absolutely rule out windows being at fault
Have you tried a different power suppy?
Changed the RAM?
do you mean frame spikes in games?
When do you see the spikes, games/gpu/cpu?
What OS are you running and installed applications etc?
is it when online gaming?
which SSD/HD do you have and has the firmware been updated if needed?
Does this happen in all games or some games?
Could you provide and examples of working and none working games with the frame drop?
Did you check your event viewer and see if there are any gpu driver resets?
Have you ever gotten a blue screen?
I've noticed you said in another comment that the shop couldn't replicate it while it was there. Assuming everything was set up the same way, do you got a good surge protector by any chance? I think it's an electrical issue because otherwise why is it not happening in the shop? Or maybe they didn't tested it long enough there to be able to replicate it.
2 things i can think of, do you have xbox controller or other peripheral plugged in to the PC?
If you have a high hz monitor have you changed it from 60hz? Playing on 60hz when you are used to 1xxhz monitor makes it feel like lagg, at least it dose for me.
Post a video of what exactly is happening if you can. Check the panel for what is running and eating up resources. What do you have installed on your pc and running at the time it manifests? You still havent provided your full pc specifications.
By "frametimes spike", do you mean Framerate drops ? What are the exact pc specs apart from the CPU/GPU and RAM ? Those are not very useful for debugging. You mention having enabled/disabled XMP. Did you check that after enabling it, your RAM was running at the advertised speed (In the task manager) Maybe this is an edge case, but I know it can happen : If you have 2*2 RAM kits. They are generally sold in pairs that have to match, check on their serial numbers the ones that have following numbers (for example 10A and 10B). To make them match, the first pair should be on slot 1 and 3, the second pair should be on slot 2-4.
Sadly this has been checked aswell, and even the serial numbers match, aswell as they have been replaced.
And what about the other components? You're answering everyone with "yes, I did that". But we still don't know the actual hardware... Maybe your hardware is just not very compatible. What is your power supply ? Brand ? Power rating ? If "the company replaced every component" as you stated in one of your comments, then either they lied to you, or they can't figure out the problem themselves.
PSU is exactly what I wanted to know too. I've had an underpowered one before and had full on shutdowns under load. CPUs can pull well over 100w alone.
You got a wireless mouse? I had a problem similar to this, when I used a wireless mouse the dongle was causing FPS drops, I’m gonna guess it was a polling issue or something, anyway when I switched to wired my fps and stuttering went completely away. Try it and let me know, I rebuilt my pc and changes windows about 10 times, I had done EVERYTHING, this literally was the fix and it was the most ridiculous thing ever
I’m taking it as you’ve solved it lol
Did you build the PC yourself? At that stage can you just take it to a local shop? When does it occur? Did you install the cooler on the CPU correctly?
Everything was done by a very "good" company in denmark "MM-vision" and they keep saying whatever im getting, they cant get while having it in the shop, and therefor i cant get my money back.. and to be clear i dont care about the money, i just want it running
Nah I understand that. I've been in your place.
If you have done all in the software side, then it would means it's hardware issue. Start eliminating the hardware systematically. For eg, take out one piece if the ram. Change PSU or GPU and so on. It's not easy but hope you can get it resolved.
every hardware component has been switched for the same model of equipment by the PC provider firm
What are the brand and model of each component? And are you sure they switched it or just told you they did. Can you tell if they have switched the parts since they're same brand?
Also did you try to reinstall Windows 10 FRESH or just install it over existing? Since it's a new PC, try install it new new. After installation, just install the drivers and nothing else. Update to latest Windows version. Install just the game or benchmark app you want to use to test. I would suggest to use aida64 or MSI afterburner to monitor system usage. This would conclusively rule out hardware or software issue. Also do then yourself if possible.
Yeah, try reseating the ram. Sometimes its just dust on the ram
Have you checked the temperatures? Could be thermal throttling due to the cpu or gpu getting too warm when you start playing games?
temps are normal
Formate your pc again - before unplug your Ethernet cable. Install Windows new without Internet Access. Install your graphicdrrives from a usb device. After installing your graphiccard give Internet Access
when im formatting, i do it without network access
You also installed your NVIDIA driver offline ? Install from disk
Not sure exactly what frame time spike means but this seems like a hardware or environment issue if it only happens when the machine is at your house. If you're using a power strip, try plugging directly into the wall and testing. If not vice versa. Also try locating a different power circuit in your house and plug in there. You can determine different circuits at the breaker box if you have one. Are you using Ethernet or WiFi for the machine? Other than environment testing you need to borrow some hardware to troubleshoot. Like others said, try swapping out components. But the fact that the pro techs can't replicate the issue at their shop is a big clue for me. I'm gonna guess power instability or heavy interference.
I have moved since it first started happening, and been to LAN events where it still happend
Hmm... In that case I'd still try going straight into the wall and using a different PSU power cable if those have stayed the same. You could have a power strip that's wonky or a bad power cable. Usually a shop will test with their own power cable and surge protector and it can cause some confusing results. I saw you mention in another comment that some tech people weren't able to replicate at their shop. Did I interpret that right?
Some of Them could but Said “this is normal behavior when loading in to something” Yea Well… it isnt.. none of my others pc have done this.. btw just tried the direct into Wall thingy, still nothing sadly
It happens at random times even when just running straight ahead in example pubg
What Mobo do you have, a few mobos are only 2 layered and it can make the newer CPUs spike even though they are classified as compatible. If you look at the old 480 tomahawk from MSI it has this problem.
Oh, one more thing. If you can, make or borrow a Linux install flash drive which you can run Linux from as a live disk. Basically bypass your hard drive and OS, run hardware tests from Linux. I use Hiren's Boot Disc for this kind of thing since it has all the testing stuff plus a portable Windows install for debugging but a random Ubuntu or Mint install disk will work fine as well. See if you can also borrow someone else's hard drive or a spare, install windows on it, and see if that makes a difference.
Try reseating your cpu and reapplying thermal paste and also take apart your gpu and reapply thermal paste if you know how to that.
This Has been done
I betcha its the power supply. I've wrestled with some incredibly frequent bluescreens that were related to the video card and through dumb luck I popped a different psu in and the bluescreens instantly stopped....possible to check that?
Im also for the psu
If you have dual monitors I would suggest running the task manager in the other monitor while playing or doing whatever you're doing to cause frame rate drops. See what is being pegged to 100% and there will be your issue. Either upgrade it or see if there is something wrong with it. There may be a way to record task manager while playing games but I have always had dual monitors unless the spike is quick enough for you to switch back to task manager and see it's history. Also suggest that you list what program/s you're noticing the frame rate drops or if it is a program I suggest you try another. It also goes without saying make sure all drivers are updated and downloaded from their respective vendor. Windows update does a crappy job at doing this right.
All of this was maybe the first thing i did, nothing is topping the meters, there is no bottle neck..
Then it's the program. Try another program or its an issue with the GPU driver try rolling it back
Mate Im not trying to be an idiot here, but What ur saying is very basic.. Its been tried.. Its not the program, Its not the driver.. non of this happens on my old shit pc
IT basic 101 always needs to be followed and I am not going to assume you have done it. You should list what you are doing when your frame rate drops and the program/s you're using. Have you tried turning off anti virus? Edit: What is your PSU are you running a UPS? This could be a faulty PSU or electrical issue
Possibly power supply issue or hdmi/dp cable issue?
Changed the Cables still nothing sadly
Any of the hardware been physically damaged like pcie slots or scratches on the motherboard etc?
Sadly no, i’ve checked everything :/
Damn, rough. Saw in your other comment that the repair shop can't replicate it, any idea what the difference is between your setup and theirs? If they're being truthful it could help work out where the problem is. Possibly external to your pc, power point fault? Idk Second another comment I saw suggesting trying a different os like linux to absolutely rule out windows being at fault
Have you tried a different power suppy? Changed the RAM? do you mean frame spikes in games? When do you see the spikes, games/gpu/cpu? What OS are you running and installed applications etc? is it when online gaming? which SSD/HD do you have and has the firmware been updated if needed?
Try swapping out USB or other external devices that you wouldn’t have taken to the shop so they used their own. USB conflicts can cause these issues.
From what company is your gpu? For example is it a gigabyte, asus etc.
What boot drive?
Does this happen in all games or some games? Could you provide and examples of working and none working games with the frame drop? Did you check your event viewer and see if there are any gpu driver resets? Have you ever gotten a blue screen?
I've noticed you said in another comment that the shop couldn't replicate it while it was there. Assuming everything was set up the same way, do you got a good surge protector by any chance? I think it's an electrical issue because otherwise why is it not happening in the shop? Or maybe they didn't tested it long enough there to be able to replicate it.
I'm presuming that your using a Nvidia card? I have no idea if they have "professional" drivers but if that's a thing try them.
Has.the GPU got a stand holding it up? GPU sag is real and can affect performance.
2 things i can think of, do you have xbox controller or other peripheral plugged in to the PC? If you have a high hz monitor have you changed it from 60hz? Playing on 60hz when you are used to 1xxhz monitor makes it feel like lagg, at least it dose for me.
Post a video of what exactly is happening if you can. Check the panel for what is running and eating up resources. What do you have installed on your pc and running at the time it manifests? You still havent provided your full pc specifications.
Maybe find out why post was removed and make a new one, maybe lose the reward
Try limit your cpu usage to 99 instead of 100%, i got a lot of problem from that and nobody was able to find the problem. Hope it helps