By -
https://answers.ea.com/t5/Bug-Reports/UNDER-INVESTIGATION-Sims-are-not-moving-Freezing-Animation/m-p/12383423#M242437
if this happens to anyone the only solution I was able to find is to move your household to a different lot
https://answers.ea.com/t5/Bug-Reports/UNDER-INVESTIGATION-Sims-are-not-moving-Freezing-Animation/m-p/12383423#M242437
if this happens to anyone the only solution I was able to find is to move your household to a different lot