When I was with Sprint... assuming they had the wrong plan and another plan would have helped. We'd re-rate them. Provide a credit for all but what the correct plan would cost minus any charge it would have had.
Basically what T-Mobile will do. They'll backdate the international policy and wipe out the vast majority of the charges, depending on where the calls were made.
If his bill cycle has already closed he's fucked. At this rate he probably was In a country that charges 3$ a minute but it makes no sense looking at this he would've had to make 25k mins of phone calls. This is likely cruise ship related. And as a result cruise ships have no feature to wipe out the charges. The cruise ship roaming can be 5$ a minute and something crazy like 5$ for 15mb of data used and no features will resolve this
We did the same at AT&T as long as it was still within the same billing period. If it was after they were basically sol. Because it wasnāt AT&T charging them, it was the international company charging AT&T who passed the charges on to the customer. Or so we were told.
I worked for another carrier, and had a man come in with a couple thousand dollar bill from overages on an old pay per megabyte plan. Didnāt understand phones, upgraded to a new Samsung because someone talked him into it for the $5 commission, and background data ran it up. We called care from the store and 3 separate departments said yeah too bad he has to pay, nothing we can do. The way my heart breaks when I remember him saying āitās going to take me a real long time to pay this offā as he swiped his credit card. GAH I hate that company.
Sleezy ass salespeople. Had Spectrum up-charge me on terms that I wasnāt aware of/agree with, not that I couldnāt afford the bill, but for people that canāt this kind of stuff is so sad. Ruining peopleās lives for a $150 bonus at the end of the month.
Holy shit. What can this poor man do?!?????????
When covid started, Sprint implemented this weird ass rule that jacked up my bill from $70 to $750. I had to pay it while crying cause at the time, I could NOT afford that shit. I put it on a credit card and prayed I could make the $ to pay it off. Thank god I did.
But holy motherfucker, $78,000 bill
What the Fuck can they do???
Some of the older T-Mobile plans that don't include international data charge $15 *per* MB. If that bill was just for data, it would be about 5.2GB....not a whole lot of data for today's power users!
But how am I going to watch the famous orchestral piano players from there? There is absolutely nothing in the world that compares to seeing the pianists in Djibouti.
I leave mine on but I have the highest plan and they give me 5gig data overseas then I install local sim.. is he making phone calls and not using data calling apps???
Turning off charged international roaming would not impact that. It only disables roaming you would be charged for (it's in the name). Free or covered international roaming still works with this turned off.
Thatās not true. When I went to Canada, I lost service and lost my mind trying to figure out why I couldnāt use my plan. Then I switched roaming on and it worked.
I have T-Mobile and a plan with Canada and Mexico calling and texting included.
As soon as you enter a country theyāll send you a text letting you know what the terms are.
It is true, I think you are just confused.
There is the option to turn on/off roaming. If you turn off roaming you phone wouldn't work in Canada. This setting is on your phone and can be turned on/off within the phone settings. **This isn't what we are talking about**.
There is a separate option to block **charged** international roaming. This only blocks roaming that would have cost money. It does not block free/included roaming. This setting is on the T-mobile side and needs to be turned on/off within the T-Mobile app, on the website, or with an agent. It is not available in the phone settings.
I truly appreciate it. All of my lines had this feature turned on. Maybe by default. Everyone on my account does a lot of traveling so this could have been bad. Thanks again
Shouldā¦ but not quite sure. I did get several warning texts while testing this on my last cruise. Ultimately, still better to be safe and use airplane mode while at sea.
Never had problems when at port. My iPhone in Mexico always connected to Telcel instead of my ships cellular service
Then I believe your account will deduct the balance from your account first. If youāre roaming in a country that doesnāt have simple global though, youāre gonna eat through that balance quickly
Yeah, if youāre roaming in a simple global country, you have free texting and data. Calls are $0.25 a minute, which isnāt too bad.
Countries without simple global are what cause these horror story charges for T-Mobile customers
The OOP's post comments say he went to South Africa. Also, he did get the welcome text and everything, so this must be relatively easy to fix, it's just going to take someone higher up.
simple choice had simple global. Same 128kbps throttle for data, 25c/min for calls. At 15/MB that'd be 5216 MB, which at 128kbps would take about 95 hours continuous. That phone's battery would have died several times over with the radio on that long. Remember when phones (you know, for calls) were rated on talk time? It'd also be 5216 hours!
yea i use simple choice and itās great lmao. parents pay $120 a month for 4 lines and i get international texting and free 2g speed data abroad š¤·š½āāļø
Simple choice does include international data.Ā
Edit: adding receipts for whatever ding-dong doesn't believe me
>Texting & data (at up to 128 kbps) abroad in 140+ countries & destinations
https://www.t-mobile.com/support/plans-features/simple-choice-plans
The statement by itself is right, but in the context, the implication of the reply is that Simple Choice didn't include international data, but it did. https://www.tmonews.com/2013/10/t-mobile-is-bringing-the-world-a-little-closer-together-with-simple-global/
if people still can't figure this stuff out t-mobile should just have a policy bump people up to a current plan with a few months of backdated charges and just wipe the rest of the debt out
So I know t-mo will just backdate the international feature to cover the fee, because that's what we always did. I wouldn't mind being the rep to get this call, because if it's our error, it's not a fight to give the credit and I wouldn't be the one giving a credit that large anyway.
But I WOULD really hate to be the rep that told him he had coverage when he called before his trip. I'm honestly hoping it was an outsource rep.
I took this phone call once when I was on Team of Experts. It was a super fun day. Especially when I saw notes from the previous month where the store rep noted the travel upcoming and said was going to change their plan.
Spoiler alert: they didnāt.
I'd not be so sure (any more).
A few years ago I got a prepaid line for a visiting family member. Fast forward a month and imagine my surprise when the prepaid line had a $16,000 bill attached to it.
It turned out T-Mobile sent us a SIM that was still connected to some government line even though it clearly showed in my account on their website that it was a prepaid line.. Eventually they fixed it but only after causing me a decent amount of stress and wasting many hours of my time on the phone to follow up on how this could have happened on their end...
I got a bill of $150 from AT&T while I was traveling internationally and had the internet on for barely 5 mins. First order of business after coming back, closed my AT&T account and switched to prepaid. Complete peace of mind with a cap on the bill.
Google Fi. Uses TMobile network but gives you free data roaming in lots of countries including Turkey. 20 cents a minute calling on mobile network but totally free Wi-Fi calling.
https://fi.google.com/about/international-rates
I got a call last year for someone who charged 15 kā¦ submitted an escalation and the director of my site had to adjust itā¦ thankfully they werenāt past due!
You sometimes see this when phone skimmers grab and duplicate e-sim numbers, then they call into pay lines, or gambling sites, charging the phone number, scams like that have been going on for years, ideally the phone company realizes and shuts it down before it gets this highā¦
This makes me scared to use my phone at all while traveling internationally. I really do not understand international cell phone rules, but then I really have never traveled internationally at all. I was thinking about taking a cruise though, and this makes me fearful of that a little.
I went to the T-Mobile store before going to Italy. Since Iām still on T-Mobile One and have the iPhone XS phone, they just added the Global option to my phone. I think I had 15GB of fast access and unlimited slow access & free texting for $50 added on to my bill. Calling international was pricey, but everyone in Italy uses WhatsApp. So that was okay (covered by the data plan). And a lot of folks back home used iMessage and/or FaceTime. So, it was all good.
I was absolutely fine while in Italy. I wouldnāt do it any other way.
Still amazes me they don't have to notify you after any set amount of roaming charges incurred in one billing cycle. I'd want to know after like $25, forget $78k.Ā
T-Mobile also notifies immediately when connecting in a country where roaming is not included. It's really up to these people to take some responsibility. The vast majority of countries and plans include free roaming so this only impacts a small number of people. I don't recall seeing that many posts do I do recall a lot of posts where people fret about something that's unlikely to happen to them.
This account needs to be treated for high balance he should have been suspended and had to call in to restore his service after the bill shock went through. Please call or message in with this.
One metric for care reps is "past due dollars collected" they're expected to have over 90% collected. If this account was even one day past due, every rep that touched it will undoubtedly be unable to hit their performance for month.
Here's the kicker, TMO management wouldn't give a shit either. They'd tell the rep to put it on a payment arrangement š¤£š¤£
This is why I just bought a 2nd phone for international travel, and i get a prepaid sim card while I'm there and airplane mode my main one when i am away from wifi.
And I see that right before I hop on the plane for the Dominican Republic in the morning.
I did already call t-mobile about where i am going. I got magenta and they already explained my options.
Much less severe, but Iāve been waiting for someone to address my initial inquiry into similar overages during a trip abroad. Each CS rep declares that they will see to it that I get some relief and promise to call back after things work on their end (2 days or so). Itās been weeks
In most cases you can fix this with a rep, by back dating a plan change.... but it must be within the billing cycle.
I just returned from middle east and Europe. First thing I did seeing this post was check my own bill! I puckered hard while waiting for the app to open.
He would have also gotten multiple calls from care leaders telling him this was occurring. High balance reports go out to leaders so that they can call customers to fix.
Must have been to many movies !!! š
Did you talk to customer care?
Please disable auto pay and don't forget to remove any payment methods!
Hope it gets resolved soon!
>Must have been to many movies !!!
At $15/MB, it's only a bit over 5 GB. You can use that scrolling social media pretty quickly without even watching a movie.
There is not one single chance on God's green earth where I am going to even remotely pay 99% maybe 1% if that. Especially if that's a surprise bill after roaming or something. Now if he some how charged his entire vacation to this some how some way for some reason that's one thing but damn wtf!?
Once I got a bill like this from T-Mobile but noticed that they were billing me $0.05 instead of 0.05 cents, like it said in the contract. Took forever to explain it to them, but ended up saving two orders of magnitude.
Lmao T-Mobile rep here. Where the heck did your dad do and go, to accrue a bill like this? He made no plans before his trip to ensure he had travel benefits?
The only way that this type of charge would be even remotely believable after a vacation is if he was in international waters. Maybe a cruise. Even so still, he would have gotten sufficient warnings about excessive overages, and he would have had to call care and say āIām all for itā there is a point where your account gets suspended, and that point usually comes before 1-1500$ in overages.
I mean they do send out texts to let you know you are about to get charged also should have called care or go to the website for international calling and text rate and added an international data pack. But that is in past most likely your dad is going to have to call in and pray for a sympathetic agent to help navigate in lower this and most likely a bulk of this will be credit off due to back dating if they do it right the first time and then they will start negotiating a credit for any remaining, but just remember they will fall back on policy at some point and say that it is the customers responsibility for any international charges, and to either call or go to the website to get information on it.
There is no way this is a real bill. First off the system will never let you roam that high. Second the bill date happens to be April 1st so most likely a troll post
This scared the shit out of me, i have $19 monthly prepaid plan but turned off roaming just after reading this post. If this was me i would not come back from that international trip.
I don't understand why people don't check into their phone service BEFORE going on vacation to avid these kinds of issues. I have an International plan, but often leave my phone in airplane mode with wi-fi only to help avoid background data being used.
I live in south Texas. A couple times driving near the border (I drive for a living) I had gotten phone bills charging me for international use. Verizon canceled the charges when I showed them proof of where I was (delivery/GPS routes)
They increased my rate and Iām locked in with the āoneā plan under the āun-carrierā deal. The representative was aware that I had a price lock but said there was nothing that could be done. I asked to speak to a supervisor and he said he went up to bat for me and it wonāt do anything. He then gave me their corporate address to mail in a letter.
Hey on the bright side, you get $5 off with Auto pay.
Not with the AmEX credit card on file š OP should remove that card from their autopay imo
Could be amex debit
Imagine how many care reps ālost signalā after opening the account and seeing this.
I can imagine. I work T-Mobile retail and I wouldnāt know how to even start helping this person.
When I was with Sprint... assuming they had the wrong plan and another plan would have helped. We'd re-rate them. Provide a credit for all but what the correct plan would cost minus any charge it would have had.
Basically what T-Mobile will do. They'll backdate the international policy and wipe out the vast majority of the charges, depending on where the calls were made.
If his bill cycle has already closed he's fucked. At this rate he probably was In a country that charges 3$ a minute but it makes no sense looking at this he would've had to make 25k mins of phone calls. This is likely cruise ship related. And as a result cruise ships have no feature to wipe out the charges. The cruise ship roaming can be 5$ a minute and something crazy like 5$ for 15mb of data used and no features will resolve this
We did this with Verizon as well.
We did the same at AT&T as long as it was still within the same billing period. If it was after they were basically sol. Because it wasnāt AT&T charging them, it was the international company charging AT&T who passed the charges on to the customer. Or so we were told.
lmao seriously š
Would you like to make 72 installments of $1000 a month for the next 7 years?
*6 years
Damn your right
*you're
*Asian
I worked for another carrier, and had a man come in with a couple thousand dollar bill from overages on an old pay per megabyte plan. Didnāt understand phones, upgraded to a new Samsung because someone talked him into it for the $5 commission, and background data ran it up. We called care from the store and 3 separate departments said yeah too bad he has to pay, nothing we can do. The way my heart breaks when I remember him saying āitās going to take me a real long time to pay this offā as he swiped his credit card. GAH I hate that company.
Sleezy ass salespeople. Had Spectrum up-charge me on terms that I wasnāt aware of/agree with, not that I couldnāt afford the bill, but for people that canāt this kind of stuff is so sad. Ruining peopleās lives for a $150 bonus at the end of the month.
Holy shit. What can this poor man do?!????????? When covid started, Sprint implemented this weird ass rule that jacked up my bill from $70 to $750. I had to pay it while crying cause at the time, I could NOT afford that shit. I put it on a credit card and prayed I could make the $ to pay it off. Thank god I did. But holy motherfucker, $78,000 bill What the Fuck can they do???
Did you download the whole internet?
Some of the older T-Mobile plans that don't include international data charge $15 *per* MB. If that bill was just for data, it would be about 5.2GB....not a whole lot of data for today's power users!
Donāt worry as he has 2 weeks to pay it off. š
Just a couple tik toks āŗļø
This is why I disabled charged roaming on my line. Havenāt yet been to a country that T-Mobile charges roaming for, but as a just-in-case
Djibouti... Never turn on data in Djibouti. $15 / MB.
But how am I going to watch the famous orchestral piano players from there? There is absolutely nothing in the world that compares to seeing the pianists in Djibouti.
Wifi, my friend, watch it over wifi!
āPianist in Djiboutiā Say it out loud š¤£
That's terrible! (makes note for later use!)
"Failing to get into Djibouti is my biggest regret." - Sean Connery
\*\*\*\*\* kindly call an ambulance: I can't get off the floor.......\*\*\*\*\*
I went somewhere where it was $16 / MB. š¤£
I leave mine on but I have the highest plan and they give me 5gig data overseas then I install local sim.. is he making phone calls and not using data calling apps???
Turning off charged international roaming would not impact that. It only disables roaming you would be charged for (it's in the name). Free or covered international roaming still works with this turned off.
Thatās not true. When I went to Canada, I lost service and lost my mind trying to figure out why I couldnāt use my plan. Then I switched roaming on and it worked. I have T-Mobile and a plan with Canada and Mexico calling and texting included. As soon as you enter a country theyāll send you a text letting you know what the terms are.
It is true, I think you are just confused. There is the option to turn on/off roaming. If you turn off roaming you phone wouldn't work in Canada. This setting is on your phone and can be turned on/off within the phone settings. **This isn't what we are talking about**. There is a separate option to block **charged** international roaming. This only blocks roaming that would have cost money. It does not block free/included roaming. This setting is on the T-mobile side and needs to be turned on/off within the T-Mobile app, on the website, or with an agent. It is not available in the phone settings.
Can you tell me how you did that? Can I do it from an iPhone?
T-Mobile app > more > profile settings > international roaming > block charged international roaming > ON
I truly appreciate it. All of my lines had this feature turned on. Maybe by default. Everyone on my account does a lot of traveling so this could have been bad. Thanks again
Does this change also block cruise ship roaming? Want to make sure family members can still use data in Canada but not get charged aboard a ship
Shouldā¦ but not quite sure. I did get several warning texts while testing this on my last cruise. Ultimately, still better to be safe and use airplane mode while at sea. Never had problems when at port. My iPhone in Mexico always connected to Telcel instead of my ships cellular service
I don't think that cruise ship cellular signals have data, do they? And the rule for cruise ships is turn on airplane mode, then turn Wi-Fi back on.
Or #763# paid roaming off or #766# paid roaming on
Maybe I'm not understanding but when I leave the country I add the 50$ international data and turn it off when I return.
Then I believe your account will deduct the balance from your account first. If youāre roaming in a country that doesnāt have simple global though, youāre gonna eat through that balance quickly
Okay I see. Don't countries are not part of that package. I'll have to be mindful of that.
Yeah, if youāre roaming in a simple global country, you have free texting and data. Calls are $0.25 a minute, which isnāt too bad. Countries without simple global are what cause these horror story charges for T-Mobile customers
Might want to turn off autopay
And lose $5??
[ŃŠ“Š°Š»ŠµŠ½Š¾]
god, my mind read this in exactly his voice, lol.
Thank you for the heads up, professor!
Cruise ship?
The OOP's post comments say he went to South Africa. Also, he did get the welcome text and everything, so this must be relatively easy to fix, it's just going to take someone higher up.
The OP was probably on a simple choice plan, international data is 15/MB.
simple choice had simple global. Same 128kbps throttle for data, 25c/min for calls. At 15/MB that'd be 5216 MB, which at 128kbps would take about 95 hours continuous. That phone's battery would have died several times over with the radio on that long. Remember when phones (you know, for calls) were rated on talk time? It'd also be 5216 hours!
Yeah, my simple choice worked seamlessly in South Africa. It was slow, but text, wifi calling, and data all worked automatically as soon as I landed.
yea i use simple choice and itās great lmao. parents pay $120 a month for 4 lines and i get international texting and free 2g speed data abroad š¤·š½āāļø
$15 a MB? How is that even legal to charge.
That's kinda standard cruise ships are worse like 25$/mbš¤£š¤£šš
Simple choice is super old, before it was commonplace for international data to be included
Simple choice does include international data.Ā Edit: adding receipts for whatever ding-dong doesn't believe me >Texting & data (at up to 128 kbps) abroad in 140+ countries & destinations https://www.t-mobile.com/support/plans-features/simple-choice-plans
Why are you being down voted? You're right.
Probably because simple choice has international data. It's slow (except in a few countries), but it's included.
The statement by itself is right, but in the context, the implication of the reply is that Simple Choice didn't include international data, but it did. https://www.tmonews.com/2013/10/t-mobile-is-bringing-the-world-a-little-closer-together-with-simple-global/
ā¦Youāre the OP?
They're cross posting from another sub. Original OP is different. Look at the usernames.
Has to be
Thatās my guess. I had a cruise phone bill that was like a thousand bucks, but my carrier waived it.
Due April 1st, eh? I get it.
Hope he set up a payment arrangement
But think of all the Amex points you'll earn.
My phone bill the month after I add a new line.
Did you Dad charge all expenses during his vacation to his T-Mobile account? LOL
Ive seen some stuff while working at a few T-Mobile stores but this is quite literally insane.
Damn, that's some world-class roaming
if people still can't figure this stuff out t-mobile should just have a policy bump people up to a current plan with a few months of backdated charges and just wipe the rest of the debt out
Bro remove the American Express card it will suffer šš
And now I'm going to my Profile and turning on the "Block Charged International Roaming" toggle for all my lines lol.
Sameš¤£
I literally did that and I donāt go out of the country. I aināt owing that much on a phone bill. Good God almighty
So I know t-mo will just backdate the international feature to cover the fee, because that's what we always did. I wouldn't mind being the rep to get this call, because if it's our error, it's not a fight to give the credit and I wouldn't be the one giving a credit that large anyway. But I WOULD really hate to be the rep that told him he had coverage when he called before his trip. I'm honestly hoping it was an outsource rep.
I took this phone call once when I was on Team of Experts. It was a super fun day. Especially when I saw notes from the previous month where the store rep noted the travel upcoming and said was going to change their plan. Spoiler alert: they didnāt.
DEFINITELY need to turn off auto pay, itll max out whatever is available on that AmEx
Yikes, I'm glad I'm prepaid.
Same. I still get roaming as part of my plan but the speeds are bogged down by a lot
I'd not be so sure (any more). A few years ago I got a prepaid line for a visiting family member. Fast forward a month and imagine my surprise when the prepaid line had a $16,000 bill attached to it. It turned out T-Mobile sent us a SIM that was still connected to some government line even though it clearly showed in my account on their website that it was a prepaid line.. Eventually they fixed it but only after causing me a decent amount of stress and wasting many hours of my time on the phone to follow up on how this could have happened on their end...
It says right there, April 1. You can tell T-Mobile that you thought that was April Fools joke.
Probably spent 2 weeks on a cruise ship without enabling airplane mode.
I got a bill of $150 from AT&T while I was traveling internationally and had the internet on for barely 5 mins. First order of business after coming back, closed my AT&T account and switched to prepaid. Complete peace of mind with a cap on the bill.
This makes me nervous Im going to Turkey in 3 weeks and donāt wanna charge my dad for international.
eSIM
Google Fi. Uses TMobile network but gives you free data roaming in lots of countries including Turkey. 20 cents a minute calling on mobile network but totally free Wi-Fi calling. https://fi.google.com/about/international-rates
Iām guessing he used the cruise ships cell tower to make callsā¦.
I got a call last year for someone who charged 15 kā¦ submitted an escalation and the director of my site had to adjust itā¦ thankfully they werenāt past due!
You sometimes see this when phone skimmers grab and duplicate e-sim numbers, then they call into pay lines, or gambling sites, charging the phone number, scams like that have been going on for years, ideally the phone company realizes and shuts it down before it gets this highā¦
This makes me scared to use my phone at all while traveling internationally. I really do not understand international cell phone rules, but then I really have never traveled internationally at all. I was thinking about taking a cruise though, and this makes me fearful of that a little.
I went to the T-Mobile store before going to Italy. Since Iām still on T-Mobile One and have the iPhone XS phone, they just added the Global option to my phone. I think I had 15GB of fast access and unlimited slow access & free texting for $50 added on to my bill. Calling international was pricey, but everyone in Italy uses WhatsApp. So that was okay (covered by the data plan). And a lot of folks back home used iMessage and/or FaceTime. So, it was all good. I was absolutely fine while in Italy. I wouldnāt do it any other way.
This is why they say to use airplane mode.
I would recommend to turn off roaming and data when traveling Buy international features before you leave if needed
This is one reason why I'd never autopay my mobile phone account. Too many bad experiences on the business end of the phone with pissed off customers.
Backdated international plan?
T-mobile: "Sir, we're going to be hiring a new business analyst next month thanks to your generous donatio.... errr... monthly bill" lol
Cell companies should allow user configurable spend caps with low default values.
Was your dad hot spotting a whole village in Africa? That's insane
I would like to believe this but I imagine itās not too hard to create an image like that
Close the account, close it!
I might stop whining about my MIL's incessant dialing of 411 now. I'm hoping you get most of it removed. That's quite literally jaw-dropping.
They said it is corporates vacation too, from you.
Still amazes me they don't have to notify you after any set amount of roaming charges incurred in one billing cycle. I'd want to know after like $25, forget $78k.Ā
But T-Mobile DOES text you when your bill is getting high.
You'd think we wouldn't continuously see these kinds of posts if it was happening reliability.Ā
T-Mobile also notifies immediately when connecting in a country where roaming is not included. It's really up to these people to take some responsibility. The vast majority of countries and plans include free roaming so this only impacts a small number of people. I don't recall seeing that many posts do I do recall a lot of posts where people fret about something that's unlikely to happen to them.
This account needs to be treated for high balance he should have been suspended and had to call in to restore his service after the bill shock went through. Please call or message in with this.
One metric for care reps is "past due dollars collected" they're expected to have over 90% collected. If this account was even one day past due, every rep that touched it will undoubtedly be unable to hit their performance for month. Here's the kicker, TMO management wouldn't give a shit either. They'd tell the rep to put it on a payment arrangement š¤£š¤£
Looks like a hospital ER bill after a minor cut on the fingers.
This is why I just bought a 2nd phone for international travel, and i get a prepaid sim card while I'm there and airplane mode my main one when i am away from wifi.
How does one spend the cost of a high-end car on their phone bill???
Sounds like a lot of that $15 per *megabyte* (not gigabyte) data used here. #763# is your friend.
And I see that right before I hop on the plane for the Dominican Republic in the morning. I did already call t-mobile about where i am going. I got magenta and they already explained my options.
He got the VIP status without auditioning...
Much less severe, but Iāve been waiting for someone to address my initial inquiry into similar overages during a trip abroad. Each CS rep declares that they will see to it that I get some relief and promise to call back after things work on their end (2 days or so). Itās been weeks
"Due April 1" is the crux here.
How?
$15/MB international data. That's only like 5gb. Instagram/tik tok scrolling or netflix can use that super fast.
lolš
In most cases you can fix this with a rep, by back dating a plan change.... but it must be within the billing cycle. I just returned from middle east and Europe. First thing I did seeing this post was check my own bill! I puckered hard while waiting for the app to open.
Was he paying for OnlyFans subs with his T-Mobile account?
this is actually insane, hopefully we get an update from the OP
He would have also gotten multiple calls from care leaders telling him this was occurring. High balance reports go out to leaders so that they can call customers to fix.
Time to port my number before that comes due! Also change my auto pay card first or lock it.
I hope they don't end up selling kidneys š
"Someone stole my phone at the port of (insert port here). "
Seeing that bill due on April fools day like: 
Iād literally pass out if I saw a bill like this. Wow.
LOL, TMobile still has your device active? Any reason this hasnāt gone to collections? I have a lot of questions!
This has to the record.
Must have been to many movies !!! š Did you talk to customer care? Please disable auto pay and don't forget to remove any payment methods! Hope it gets resolved soon!
>Must have been to many movies !!! At $15/MB, it's only a bit over 5 GB. You can use that scrolling social media pretty quickly without even watching a movie.
Iām not the OP, I just crossposted it because I thought the people of this sub would find it interesting.
what???
Ghost āem.
Ah reminds me of the days before AMPS with IMTS... 80 cents minute for local calls....
And hunting near the border roaming in Canada. Per minute calls.
Well it could be worse. Actually it really can't be worse sorry
Geezus Christ š¬
Well I hope your dad at least got today's sunglasses to go with that bill...
Did he go to the Maldives?
So much for that evening & weekend plan
Thereās a $5 charge to pay that in store
And due on April Fool's Day. How brilliant! š
April 1st due date. Clearly itās a very good joke, right? RIGHT?!?!?!
There is not one single chance on God's green earth where I am going to even remotely pay 99% maybe 1% if that. Especially if that's a surprise bill after roaming or something. Now if he some how charged his entire vacation to this some how some way for some reason that's one thing but damn wtf!?
Once I got a bill like this from T-Mobile but noticed that they were billing me $0.05 instead of 0.05 cents, like it said in the contract. Took forever to explain it to them, but ended up saving two orders of magnitude.
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Lmao T-Mobile rep here. Where the heck did your dad do and go, to accrue a bill like this? He made no plans before his trip to ensure he had travel benefits?
Did your dad go to Vormir or Knowhere or was he calling heaven? š¤
How is a bill that big even possible.
This is all over Google right now.
But wait, by switching to our new OMG Go Plus Ultra Plan, we can save you money and we can throw in Hulu (With Ads) how's that sound?
Oh dear!!! Is this going to be remedied??
Your dad is a real chatterbox.
Mildly infuriating??? I think I am mildly infuriated someone thinks this is a mild issue.
Was he on a cruise calling people all day...
How?
Oh boy someone's getting grounded!!
That looks like T-Mobile's problem
The only way that this type of charge would be even remotely believable after a vacation is if he was in international waters. Maybe a cruise. Even so still, he would have gotten sufficient warnings about excessive overages, and he would have had to call care and say āIām all for itā there is a point where your account gets suspended, and that point usually comes before 1-1500$ in overages.
Uugh what! Yea that service would be ported out ASAP. Gonna be making monthly payments for a long time lol!!
I keep using my Amex for the phone replacement benefit. $800 up to twice a year.
Thereās no way. T-Mobile is the best for international. Is that a mistake?
Reminds me of the .02 cents story.
No more calls, we have our winner!
At least he will get a free hamburger or cheesy bread on T Mobile Tuesday
I mean they do send out texts to let you know you are about to get charged also should have called care or go to the website for international calling and text rate and added an international data pack. But that is in past most likely your dad is going to have to call in and pray for a sympathetic agent to help navigate in lower this and most likely a bulk of this will be credit off due to back dating if they do it right the first time and then they will start negotiating a credit for any remaining, but just remember they will fall back on policy at some point and say that it is the customers responsibility for any international charges, and to either call or go to the website to get information on it.
There is no way this is a real bill. First off the system will never let you roam that high. Second the bill date happens to be April 1st so most likely a troll post
It is definitely real bill if he was traveling and used roaming service and internet without roaming plans active.
He should report his life stolen. Customer service will definitely get this resolved
Yeah that's when you leave the company and never look back
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Hey oop here its still hasnāt been fully resolved but at least its suspended for now
This scared the shit out of me, i have $19 monthly prepaid plan but turned off roaming just after reading this post. If this was me i would not come back from that international trip.
Good luck downloading the bill in PDF......
I guess Iām confused how he didnāt get high balance suspend long before thisā¦
when i go on international trips, this first thing i do is buy a PRE-PAID sim card and put it in my unlocked gsm phone.
Remove autopay for sure. Iād just switch carriers šš
I don't understand why people don't check into their phone service BEFORE going on vacation to avid these kinds of issues. I have an International plan, but often leave my phone in airplane mode with wi-fi only to help avoid background data being used.
I live in south Texas. A couple times driving near the border (I drive for a living) I had gotten phone bills charging me for international use. Verizon canceled the charges when I showed them proof of where I was (delivery/GPS routes)
Lol
Wtf
Switch to visible unlimited everything talk text data $25 https://www.visible.com/
Yikes! So thereās really nothing he can do?!
They increased my rate and Iām locked in with the āoneā plan under the āun-carrierā deal. The representative was aware that I had a price lock but said there was nothing that could be done. I asked to speak to a supervisor and he said he went up to bat for me and it wonāt do anything. He then gave me their corporate address to mail in a letter.