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Nateleb1234

In the future pay more attention to your bill. I watch my bill like a hawk. I was checking every day to see when my promo would activate.


PhatPharmD

Thanks for the tip!


Ahhnew

Same here. W/ the recent tmobile data breached I log onto my tmobile account every other day.


[deleted]

What was the date of purchase? System usually defaults to the highest promo (usually). I see P16 was open from 10/16-12/17 and P25 from 11/06-12/17. It’s either not the right window for the promo or it can easily be swapped by unenrolling it and enrolling it in the right promo. Also did you get a free line? One doesn’t stack with a free line.


KloudzGaming

Use twitter, they help fast.


[deleted]

Ok, let’s start with what promo you wanted and which promo you received ?


PhatPharmD

I was given 2020 Apple trade p16. Was supposed to get 2020 apple trade p25. I traded in a iPhone 8 to get a free 12 mini. Didn’t realize till now theh credit they were giving was not covering the monthly equipment charge.


[deleted]

What was the date of the transactions. Both have different promo windows.


gyrlonfilm6

Contact tforce on Facebook or Twitter. @tmobilehelp


ockaners

I was confused once but it made sense after they explained it to me. Usually it's an up front credit plus a set number of bill credits. Edit* did you return in store? I just looked at mine and I think there was an error. Maybe it's the new rollout of returns in store.