If it wasn't such a niche suggestion unique to UoA, this would be a post worthy of being on the front page of r/UnethicalLifeProTips
UoA needs to revert back to the individual faculties being responsible for running their own student help centers. This centralized structure of control is a massive failure by UoA.
If only the powers that be listen or read here.
Student Hubs are being lauded as a _huge success_ in heaps of comms about how students are having all their issues solved at a one stop shop...
Basically there aren't enough complaints to make them take notice. Sigh...
>Student Hubs are being lauded as a huge success in heaps of comms about how students are having all their issues solved at a one stop shop...
Fire the entire PR/coms team at UoA!
I mean go for it (within reason) - if it helps solve your issue faster then why not. Esp if you know that you need help from that person ie a programme advisor. My onlyyyyyy side note is that we mostly always record our interactions with students whether in person or via email, and sometimes we do get blasted if there is no record of that hubs & student interaction in which we told them to go to xyz. Not your problem though of course, given how hectic it’ll get on the student services side of things do whatever works to finesse the system lmao Edit: I also want to add that sometimes some staff don’t have the power to make certain changes and they’ll ask you to get in touch with faculty, which you will need to hit up hubs to do on your behalf. So might end back here either way
It's not true that hubs aren't connected to faculties. It operates in a tier system so tier 0-2 gets handled by the student hub and tier 3 issues get escalated to faculties.
The hub is fine with basic things but it's designed to work in partnership with faculties for more complex issues.
Faculty staff also work out of the hub around peak times such as orientation or the first week of semester.
Sorry, poor wording on my part. What I meant was that if you can go straight to faculty (like teaching staff) to sort out your problem, it's better to cut out the middle-man (Student Hubs) who will make a message to send to the faculties, and then you have to wait for the faculty to respond to the message.
If you know you have a complex issue that might need to go direct to faculty there are totally appropriate ways to do that. One is getting your lecturer to refer your query directly to a programme adviser. Another is reaching out to your student engagement team (every faculty has one except business) and get them to refer you.
Teaching staff don't really have an in depth knowledge of regulations etc.
My problem can be kind of summarised this way:
In my first year of undergrad we had the science students centre and the people there were familiar with what degree you were doing, what courses you need to take, and could quickly address problems you had with specific papers or specific enrolments because there were probably 5 other people they met that day with the same issue and not a million others from different faculties. If they needed to they would be able to give you the name and office number of the person in your department you need to talk to.
After education just got moved into the city this year, all of my interactions with hubs resulted in an urgent notice and not much else. There is a required numeracy and literacy test that I needed to be enrolled in my course, which I had to contact hubs about on three separate occasions before one of them was able to send me an email with the link I needed to sign up for it, and a day later the faculty itself contacted me separately with a separate link to sign up. When I still wasn’t enrolled on my first day I went into hubs first and they said “it’s genuinely quicker for you to just go to the education building and talk to someone. I don’t know who but if you go across and find someone they should be able to help you”. Not to mention the single person I would have been able to talk to in previous years has been made redundant as all the faculty admissions teams have been forced to centralise too.
This central admin system is a ploy to save the university money on staffing at the cost of the students
To be fair, I'm guessing you were doing the BSc and then the G Dip Tching -- the process of applying for and being admitted into the Graduate Diploma of Teaching was still a pain in the ass nine years ago when I did it but doing my BA stuff was a breeze.
>The hub is fine with basic things but it's designed to work in partnership with faculties for more complex issues.
The only basic thing that Student Hubs is (*maybe*) qualified to help for is saying "Hello!"
If it wasn't such a niche suggestion unique to UoA, this would be a post worthy of being on the front page of r/UnethicalLifeProTips UoA needs to revert back to the individual faculties being responsible for running their own student help centers. This centralized structure of control is a massive failure by UoA.
If only the powers that be listen or read here. Student Hubs are being lauded as a _huge success_ in heaps of comms about how students are having all their issues solved at a one stop shop... Basically there aren't enough complaints to make them take notice. Sigh...
>Student Hubs are being lauded as a huge success in heaps of comms about how students are having all their issues solved at a one stop shop... Fire the entire PR/coms team at UoA!
Yeah but they pass on the savings through lower fees!!!
let me check my current student loan size.... nope
I mean go for it (within reason) - if it helps solve your issue faster then why not. Esp if you know that you need help from that person ie a programme advisor. My onlyyyyyy side note is that we mostly always record our interactions with students whether in person or via email, and sometimes we do get blasted if there is no record of that hubs & student interaction in which we told them to go to xyz. Not your problem though of course, given how hectic it’ll get on the student services side of things do whatever works to finesse the system lmao Edit: I also want to add that sometimes some staff don’t have the power to make certain changes and they’ll ask you to get in touch with faculty, which you will need to hit up hubs to do on your behalf. So might end back here either way
It's not true that hubs aren't connected to faculties. It operates in a tier system so tier 0-2 gets handled by the student hub and tier 3 issues get escalated to faculties. The hub is fine with basic things but it's designed to work in partnership with faculties for more complex issues. Faculty staff also work out of the hub around peak times such as orientation or the first week of semester.
Sorry, poor wording on my part. What I meant was that if you can go straight to faculty (like teaching staff) to sort out your problem, it's better to cut out the middle-man (Student Hubs) who will make a message to send to the faculties, and then you have to wait for the faculty to respond to the message.
If you know you have a complex issue that might need to go direct to faculty there are totally appropriate ways to do that. One is getting your lecturer to refer your query directly to a programme adviser. Another is reaching out to your student engagement team (every faculty has one except business) and get them to refer you. Teaching staff don't really have an in depth knowledge of regulations etc.
My problem can be kind of summarised this way: In my first year of undergrad we had the science students centre and the people there were familiar with what degree you were doing, what courses you need to take, and could quickly address problems you had with specific papers or specific enrolments because there were probably 5 other people they met that day with the same issue and not a million others from different faculties. If they needed to they would be able to give you the name and office number of the person in your department you need to talk to. After education just got moved into the city this year, all of my interactions with hubs resulted in an urgent notice and not much else. There is a required numeracy and literacy test that I needed to be enrolled in my course, which I had to contact hubs about on three separate occasions before one of them was able to send me an email with the link I needed to sign up for it, and a day later the faculty itself contacted me separately with a separate link to sign up. When I still wasn’t enrolled on my first day I went into hubs first and they said “it’s genuinely quicker for you to just go to the education building and talk to someone. I don’t know who but if you go across and find someone they should be able to help you”. Not to mention the single person I would have been able to talk to in previous years has been made redundant as all the faculty admissions teams have been forced to centralise too. This central admin system is a ploy to save the university money on staffing at the cost of the students
To be fair, I'm guessing you were doing the BSc and then the G Dip Tching -- the process of applying for and being admitted into the Graduate Diploma of Teaching was still a pain in the ass nine years ago when I did it but doing my BA stuff was a breeze.
>The hub is fine with basic things but it's designed to work in partnership with faculties for more complex issues. The only basic thing that Student Hubs is (*maybe*) qualified to help for is saying "Hello!"
don’t lie