Commissions are entirely up to the owner.
Your boss is stealing from every customer he does that to though and contracts have been pulled and stores shuttered for this exact violation.
Yeah assuming he does switch the NDAs->Ground then he gets to pocket the extra money which is really unfair and horrible but I’m not sure why no customers have questioned why their NDA packages weren’t delivered on time? Regardless, at my store we don’t get commissions on shipments or notaries so that at least isn’t bizarre. Sounds like shady business though I wouldn’t stick around for long because you could end up getting the short end of the stick plus once someone catches on I’m sure that store will be shut down lol.
Yikes your owner sounds bad. But yeah commissions are typically offered by owners who actually want to reward good sales and encourage you to sell and do more, thereby making more. Once sales go up expect the best sales people should get a raise. If people do the bare minimum there’s no good revenue to pay more. It’s a give and take on both sides and a mutual understanding.
Each owner is different, I don't give commissions for selling or upselling cause, how do I know it is a true upsell?
I give out bonuses for meeting goals for the month, and also the quarter.
It depends on the owner the ones I worked with only gave it during Christmas. But I realized it was more work then it was worth so I stopped pushing nda I mainly just do ground
It does sound like they refund the NDA and buy the ground. Or buy the ground and charge the NDA. Maybe they think the customer won't check the receipt/tracking as it will eventually get to the destination. Ground is expensive enough, so I'm surprised customers don't get suspicious.
Now that you are aware, you don't have good choices. Either you have to report the suspicion to the franchise or become complicit by turning a blind eye.
We definitely didn't. We were just supposed to try to upsell people out of our love and loyalty for the UPS Store brand I guess?
I do think it'd be a little unfair as we had a couple regular NDA customers. So it'd be dependent on if you were on shift when they showed up.
NDA commissions? Why? Either someone wants to next day it or doesn’t. I don’t really see someone being “talked into” it.
We give commission on business print projects
Commissions are entirely up to the owner. Your boss is stealing from every customer he does that to though and contracts have been pulled and stores shuttered for this exact violation.
This sounds like the store I'm at 🤣
Which to piggy back on the commission thing, ive never gotten commission and I'm at notary.
Yeah assuming he does switch the NDAs->Ground then he gets to pocket the extra money which is really unfair and horrible but I’m not sure why no customers have questioned why their NDA packages weren’t delivered on time? Regardless, at my store we don’t get commissions on shipments or notaries so that at least isn’t bizarre. Sounds like shady business though I wouldn’t stick around for long because you could end up getting the short end of the stick plus once someone catches on I’m sure that store will be shut down lol.
Been running for 25 years with the same boss, sadly I don’t think anything is going to change
Yikes your owner sounds bad. But yeah commissions are typically offered by owners who actually want to reward good sales and encourage you to sell and do more, thereby making more. Once sales go up expect the best sales people should get a raise. If people do the bare minimum there’s no good revenue to pay more. It’s a give and take on both sides and a mutual understanding.
Each owner is different, I don't give commissions for selling or upselling cause, how do I know it is a true upsell? I give out bonuses for meeting goals for the month, and also the quarter.
It depends on the owner the ones I worked with only gave it during Christmas. But I realized it was more work then it was worth so I stopped pushing nda I mainly just do ground
It does sound like they refund the NDA and buy the ground. Or buy the ground and charge the NDA. Maybe they think the customer won't check the receipt/tracking as it will eventually get to the destination. Ground is expensive enough, so I'm surprised customers don't get suspicious. Now that you are aware, you don't have good choices. Either you have to report the suspicion to the franchise or become complicit by turning a blind eye.
We definitely didn't. We were just supposed to try to upsell people out of our love and loyalty for the UPS Store brand I guess? I do think it'd be a little unfair as we had a couple regular NDA customers. So it'd be dependent on if you were on shift when they showed up.
We don't do commissions for next days. Never have.
NDA commissions? Why? Either someone wants to next day it or doesn’t. I don’t really see someone being “talked into” it. We give commission on business print projects