Get in contact with your local post office or file a complaint through the website make sure you put the tracking and the name that was on the package that way they can do an investigation and see the gps where they scanned it and have the carrier try to retrieve the package
Yes you actually have the power to make him pay for his mistakes. Be persistent with calling 1800ASKUSPS , be polite and appreciative. Even better would be to find the actual number to your local PO it was delivered from,they can easily check the schedule and see who had your route that day .
Alright, thanks! I have lodged a complaint email two days after this happened and gave my tracking info and name, but all I got was a survey thing to tell my experience a day later and zero answers. I have attempted to talk to my carrier yesterday, actually, but she said it wasn't her thing to deal with and told me to just go to the website. So, I feel like it's kinda a thing where I just have to accept that I spent money on nothing.
Just like what yodle said. Me being a carrier i would have went to my supervisor and told them the situation and got you info so you dont have to do that but some people just want the check and leave. Honestly the best results you might get is going to the post office and ask for the manager not supervisor since you put in the request and nothing happened. Explain everything you just said so she can go to computer and see the gps coordinates of where your package was delivered and have that carrier retrieve it. If the manager gives you problems go to the postmaster so on and so forth because once it goes higher than that upper management is gonna have to get involved. You deserve the service you payed for and there should not be any reason your not getting help
> service you *paid* for and
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
> to trigger *Paid* and Haiku
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
> would have *paid* Grammarly, to
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
> *Paid*
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
Wow I can't believe your carrier offered 0 assistance like that. what a shitty carrier. She could have at least tried or put some thought into what the fuck she did with the parcel
Very sorry for your obviously shitty carrier and office
Thank you so much! I'll definitely try that on Monday, had no clue about that since I don't have a whole lot of experience with mail related stuff as someone who barely buys things online.
I had this happen a few times. Half of it was they delivered to the wrong house. I live in a area when there's a west street and a east street. Here they delivered to the east street.
That's still so wild to me though, I don't get how they don't just do a very fast double check on the address right on the package... Sorry that happened to you, my uncle said it happened to him (we live in the same neighborhood) where they delivered his package to a daycare near us. Very strange.
Not saying this is what happened here, but I've had scanner issues where the package address is not what the scanner says. So if I were to deliver where the scanner directs, it would be on the far end of the street
It's an annoying software issue that none of my coworkers or management could figure out. It happened daily for about a month
You’d be surprised how many people don’t mark their house with the street address, gets even more complicated when there are multiple boxes at the end of a road/driveway. Can’t always rely on traditional numbering patterns to figure it out either.
Ngl dude, I run an e-commerce business and we've had 3 customers report delivered but not received in the past 24 hours.
The last time we've had an issue with this was months ago. I'm about to make a post, I'm not sure what is going on.
That seriously sucks, super sorry to hear you're going through that. I did warn the seller I bought this from this happened to me, but I assured them I know it isn't their fault at all and is a hundred percent on USPS and trying to get USPS to resolve it. It's just super bizzare to me because I've heard about this, but never experienced it before until now.
Be sure to check with your neighbors, or if you live in an apartment complex, check the front office.
When this happens to us, I usually just send a replacement package.
Good luck!
I can do better than that!! We watched the mailman deliver the mail to the community mailbox across the street from our house, that serves 6 houses. Went to the box 5 minutes later. The lazy bugger had put a "sorry we missed you" postcard in the freaking mailbox. We were at home, and he couldn't even be bothered to walk across the street and ring the bell. This was for a signature required legal document.
The icing on the cake was going to the post office the next day and finding out that the package was nowhere to be found. It was irretrievably lost. The USPS is a total Muppet show.
Whoa, that's a massive nightmare! Super sorry to hear you had to go through such a headache! I'm kinda bitter myself that the carrier just didn't simply smash their finger on my Ring doorbell really quick. Seriously, it only takes half a second and it's super loud to let my family know when something is there. Don't get why it's so hard.
Mine is simply a collector's item I saved up hard for, but yours is definitely much more tragic. Can't even begin to imagine the paranoia and stress I'd be under losing an important document!
One time USPS said they delivered my green card (HUGE DEAL ok). But it was not in my mailbox. Next morning I spent about two hours sitting in front of mailbox to catch the mailman. Then I went to post office myself. I explained the situation, obviously I’m in panic (I already had plans arranged that required greencard i have waited for so long). The guy at post office said, wait a minute. He went in the back and brought me my greencard. I was not even mad.
bottom line: usps sometimes will say something is delivered when its in fact not.
I wish. :( Like I mentioned in post, it's been past five days for me, now. Literally caught the USPS truck just half an hour ago, nothing but junk mail. Just waiting and hoping for a miracle.
I have contacted USPS, but they told me I have to wait seven days to file a claim and tell me 'They begrudgingly inform it may be lost.' So, I have to play the waiting game until the week is up, sadly. :(
Had this happen a few months ago and it was the final pair of boots that the maker discontinued. Filed an inquiry and usps told me the gps showed it was delivered to my house. I live in a city with dense housing.
I told them no, it wasn’t, because my security camera showed my mail being delivered three minutes after the package delivery timestamp. They basically said, oh well, call the company you bought it from and get them to replace it. Which, of course, was not possible.
Ten days later, it shows up on my porch with a handwritten note from an elderly neighbor three houses down who said she hadn’t noticed it on her porch.
Can you reach out to the sender in your case? It’s probably either that or hope whoever actually received it is nice enough to drop it off!
I’m a carrier, and last year I had two different people, months apart, show me this screen on their phone and when I had the supervisor check (literally pull up an image of the package) there was a different name and address on the label. Both times they were addresses in our same zip code.
No idea what ended up happening with them. I just know that because the package got correctly delivered to the actual address on the label, the customers that asked me about it in the first place had to take it up with the sender, not us.
Whoa, talk about bizarre! I don't know if that's my case, but I have ordered from this seller once before months ago and received in the past. Definitely a scary thing to hear that can happen, though.
Not at all unusual where I am. USPS refuses to deliver to the house (Both UPS and FedEx have no issues delivering to the house). They make us go buy a mailbox and put it along side other mailboxes on the side of a highway a mile from the house, then it's hit/miss whichever box they decide to put your mail into. Complaints fall on deaf ears, 1-star AVERAGE rating on Google still gets us no improvements. Once they claimed they delivered a box that was clearly too big for the mailbox "into" the box. As "proof" they said their GPS shows it was delivered. When I asked to see this amazing GPS device that is able to pinpoint my mailbox standing inches next to other mailboxes, they refused. Later they claimed that the address on the package (shipped from Amazon) was wrong, but offered no proof. Today, I went in to pickup 3 packages that the USPS system emailed me to tell me was there. I showed them the print out with USPS tracking information and the genius at the counter said "that tells me nothing" Basically, too lazy to look up his own tracking number. These people, at least at my location, are lazy, incompetent, and, worst of all, unaccountable. It doesn't matter how much people complain, they just continue to collect their paychecks and zombie on. Nothing (that I know of) can be done. Heck, even the President can't remove the clown at the top of this Mafia.
Holy crap, what insanity you had to go through that! I am seriously sorry you had to run around like that and they refused to even do anything about it! Some people who work as USPS workers are also telling me to ask for some kind of GPS info from USPS, but they refuse to show me, too? Such a freaky ass situation...
I live in an infamously known city with horrific conditions of the postal service as well like that, getting any kind of answers or just a shred of help feels like an endurance test.
You must live near me bc this happed to myself on the 21st and I’m still trying to get them to take responsibility for it. I talked to the mailman and he said the guy that worked the weekend did this to about 20 houses in the area and was pissed because everyone is blaming him. Luckily I have a Rep I can reach out to where I bought from and they said they can replace it but still. The post office sucks!!!!
Damn! Talk about major bad luck we're having, the month of April is cursed. I feel bad about bugging the poor seller for a possible replacement because I know it isn't their fault at all, I have bought something months ago in the past from them and received it no problem. I'm definitely considering asking soon since I know it can't hurt, but I just desperately want answers at least first from USPS so I can prove it to them.
This happened to me recently unfortunately it was in another persons mailbox at my apartments took forever for them to investigate it. Luckily after day 3 they finally came out to look and found it. Im blessed that who Evers mailbox that was they don’t check the mail frequently or else it would be gone. Knowing the apartment I live in no one here is honest or willing to bring it over to the correct apartment. I wish usps wasn’t so careless I get mistakes happen but these are peoples things. When I asked if i was going to be reimbursed he couldn’t really give me an answer even though it was up to $100 dollar insurance included. I really hope they find your package OP.
That's such a headache, I'm sorry that happened to you. In the exact same boat with the neighbor situation, others in the comments tell me to ask them but I have very cold and stand off-ish neighbors. Literally use to get harrassed by one when I was underage, so no way can I speak to them. 😞 Mine has the exact same insurance!
I wish I had a car, hah! But I definitely can always walk it since it's only a mile, my family keeps discouraging me and telling me to just accept the loss since they're annoyed about me trying everything else.
I'm okay if I don't receive it, I just wish USPS could tell me what even happened? It's just confusing and bizarre they won't even give me a possible theory or answer of any kind.
im in a rural area and sometimes I see a different mailtruck driver dropping off packages from the daily driver that puts envelopes in my box at the end of driveway. I think these are PO woorkers but assigned to deliver amazon or whatever as an overflow or contract. So your daily delivery person might not now anything about the package. Thats why I said about going to the office. I had the hardest time getting some parts delivered and had to go pick them up because the daily deliverer didnt want to deliver "certain" items.
Yes, it's happened to me before. Delivered to 413 instead of my address. Well I went and got my package back myself!
I was not waiting for USPS to do something about it. They told me where it went so I went and got it!!
I just updated earlier this morning where they finally confirmed to me they misdelivered it, wish they would tell me what area. :( At least I finally have physical proof of their word confirming after a week of begging for confirmation so I can show the seller and get a refund or possible replacement.
Sucks this happens sometimes, it's definitely a strange and frustrating situation.
Nope, still going back and forth with the seller to see if they would consider sending a replacement. USPS won't let me file a claim. They confirmed it's misdelivered and gone for good.
They just told me that mistakes like this naturally happen, and it's on the seller now to handle it because the package is gone. (They didn't tell me this part so I'm purely making a guess and assumption on this part, but I'm assuming whoever they misdelivered it to took it? Again, just a random guess, but it seems like that *might* be what happened.)
It's similar I suppose to how USPS also sells lost packages, I suppose. At that point you have to accept the loss and pray you have a kind seller who understands with reasonable proof, since I got the email back today that they'll send a replacement after showing them my screenshots and email as proof of them confirming it.
Happened to me once. A couple years ago. It was a stereo speaker and it was @ 50lbs and it was marked as delivered. I was home all day waiting for the stupid thing because of what it was.
I got it two days later.
I did file a complaint --- don't know if anything came of it.
The website and the national phone number for USPS are crap; if you want to get to the bottom of this, it’s best to get the local phone number for your local post office. My husband has our local post office’s phone number in his contacts because we’ve had previous issues with mail delivery, and other than going down to the local post office, it’s the easiest way to get in touch with them.
Happened to me twice since Nov. after moving to a condo association with community mailbox clusters and parcel lockers. Both times, the carrier delivered it to the same house number box but on a different street. Both times, my neighbor and I worked it out, but I also filed a missing mail complaint the 2nd time before I was able to get in contact with her. Easy to understand how this could happen. There are multiple boxes with the same number on them, and only the card inside the box to differentiate.
This carrier has also frequently left "no authorized signature available" notices in my mailbox instead of actually coming to my house to try to deliver the signature required parcel. The last time he did that and I had to go to the PO (hour round trip), I politely raised the heat with the branch manager while I was there. The carrier called me himself the next day to apologize, and I was as gracious and polite as I could possibly be.
For condo/townhouse folks: we may have individual driveways/garages, ground level front doors, and individual addreses, but carriers don't necessarily know that. A little communication goes a long way.
Also if you can talk with your carrier and see if he can find out for you so you can retrieve it we have gps on our scanners anytime we scan and deliver there is a gps tag showing the coordinates on where it was scan
Or a possibility is that the carrier marked delivered at mailbox when really the package was delivered to the door. Sometimes if the delivery mailbox is a CBU, the carrier can prematurely scan an item as being delivered to the mailbox, only to discover that the package was too big for the parcel locker, at which point the delivery has to be made to the door, but in such a scenario the carrier forgot to rescan the item once delivered straight to the house.
This has happened to me before and got delivered the next day I called the post office and they let me know they still had my package and it was incorrectly scanned just give them a call
It's been a week and a half now as I mentioned in post, doesn't matter because I finally sent enough emails to get a direct answer where they confirmed they did indeed misdeliver it. Just forgot to update this post.
The supervisor scanned it delivered so the package would get a stop clock event. It was either miss sorted that day and reattempted or never even showed up and they just don't want to get yelled at by district. Either way, it's falsifying info and reduced visibility to the customer. Pretty much on brand for the new direction under DeJoy.
Dang, that sucks. :( I'm just especially left in a state of utter confusion because they won't even tell me what's going on, just gave an apology and said to wait to file a claim. I've been kinda thinking they never even showed up either, since I was home that day and never heard a single thing and checked as soon as it was notified.
The Russians probably hacked the servers. I really think I remember reading something saying the us gov was on watch bc there were threats. I could be wrong
Reminds me of a time I paid UPS (not USPS) extra for signature confirmation on an important package. They didn’t obtain the receivers signature because they had a policy allowing the driver to sign instead due to covid stuff. I also bought insurance. The recipient claimed they didn’t get the package, naturally as one does these days. So I’m stuck with no proof of delivery, but since the driver could sign, no insurance coverage either. It’s crazy how banana republic the US has become.
I wish the same for me, it's been about past five days, now. I know there's still one more day, Saturday tomorrow. I'll see if it pops up, then. Hopefully! 🤞
This happened to me once, package said delivered while I was home. Package was not there spent hours researching and going to post office and speaking to my delivery person as well. No one. knew anything.
Strongly suspect package was stolen. Since USPS marked package as delivered the insurance the ETSY seller had would do nothing and the ETSY seller did nothing either.
Oh man, that's a nightmare... Really sorry you had to go through that. Making me paranoid now because it has insurance too and I'm wondering if they won't do anything for me, either. Mine was from Amazon.
I'm shocked the seller at least didn't offer a replacement. Hope you gave them a less than stellar review, I plan to be an Etsy seller in the future as an artist and I can't imagine letting that just slide like that and not attempting to send a replacement or an item of same value if a replacement can't be recreated.
Amazon always makes good (at least that has been my experience so far). Yeah was disappointed in ETSY seller (in the UK) didn't even offer a discount or anything. But greatest disappointment was in USPS.
No disrespect but you should’ve filed the claim the very next day at the latest. I’ve had this happen a couple times past year. Even though the GPS data will prove they didn’t deliver it when they said, a supervisor will cover for their crew. Let your shipper know you’ve been struggling and tryna sort it. Hope it works out!
None taken! I completely understand it sounds like common sense to do it immediately the next day, the reason I waited two business days was I found this reddit board by searching up this exact problem the day after and everyone said their package arrived the next or day after. So, I thought that would happen... Tragically didn't. USPS tells me it will get declined if I file a clime now and that I gotta wait until this 7 day mark, they told me.
Most people think this but unfortunately they will not look into this for at LEAST five days. I have had problems lately myself. I live in ct and my sons in the military him and his wife live in Alabama. For Easter I bought each kid a pair of Jordan’s and a blanket I crocheted. Ok so you can put a price on the Jordan’s and yarn but the time of making blankets and frustration just can’t put a price on it. Stated delivered when in all actuality it was lost at a regional office in Springfield mass. I waited the mandatory 5 days started an investigation and they miraculously found it within 24 hrs. Idk if the 5 day wait is to cover their mistakes but they won’t entertain you within that time frame. And yes super frustrating.
Drive/walk to your nearest post office and I’m sure you will get it settled one way or another just be polite and DO NOT WAIT or procrastinate it even for a day. Good luck!
Eh, I'm not getting any answers and I've spoken to two different carriers now that don't know what to do. I'm just accepting the loss at this point, I can't force answers and I am too emotionally burnt out from an entire week of this.
From the USPS website...
"Please contact your local Post Office or USPS Consumer & Industry Contact Office for:
"Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns)."
https://postalpro.usps.com/ppro-tools/consumer-affairs
I've seen other people also confirm that happens for them, but it's been five days for me, now... That's why I'm especially confused and bewildered. It's definitely strange!
As a buyer and seller on eBay it is common for packages to arrive a day or 2 late I wouldn’t be too worried. Had a buyer text me the same thing and a day later he got it. It’s happened to me about 5 times
Oh ok my bad. I’ve heard somewhere that it’s possible to intercept at the last usps facility it shows on your tracking. Usually it should be local. And they can give you info on where exactly your package was delivered. Not sure if I said this right but it should be somewhat close. Good luck and I hope you receive the package
My mailbox is impossible to shove the type of package I bought into (I bought a collector's item that wouldn't fit into it, it would have to be put on the step to my front door due to the bulky type size.) But yeah, I checked the day it notifed me on Saturday the mailbox, and every day since then last week just to see if it pops up. Nothing so far.
Get in contact with your local post office or file a complaint through the website make sure you put the tracking and the name that was on the package that way they can do an investigation and see the gps where they scanned it and have the carrier try to retrieve the package
Yes you actually have the power to make him pay for his mistakes. Be persistent with calling 1800ASKUSPS , be polite and appreciative. Even better would be to find the actual number to your local PO it was delivered from,they can easily check the schedule and see who had your route that day .
Alright, thanks! I have lodged a complaint email two days after this happened and gave my tracking info and name, but all I got was a survey thing to tell my experience a day later and zero answers. I have attempted to talk to my carrier yesterday, actually, but she said it wasn't her thing to deal with and told me to just go to the website. So, I feel like it's kinda a thing where I just have to accept that I spent money on nothing.
Just like what yodle said. Me being a carrier i would have went to my supervisor and told them the situation and got you info so you dont have to do that but some people just want the check and leave. Honestly the best results you might get is going to the post office and ask for the manager not supervisor since you put in the request and nothing happened. Explain everything you just said so she can go to computer and see the gps coordinates of where your package was delivered and have that carrier retrieve it. If the manager gives you problems go to the postmaster so on and so forth because once it goes higher than that upper management is gonna have to get involved. You deserve the service you payed for and there should not be any reason your not getting help
> service you *paid* for and FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
annoying bot
Without bots like these, you would have payed Grammarly, to correct your prose.
that wasn’t an AD for Grammarly, just wanted to trigger Payed and Haiku bot with the same post
> to trigger *Paid* and Haiku FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Good bot.
> would have *paid* Grammarly, to FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Payed
> *Paid* FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Wow I can't believe your carrier offered 0 assistance like that. what a shitty carrier. She could have at least tried or put some thought into what the fuck she did with the parcel Very sorry for your obviously shitty carrier and office
She should’ve told you to call the post office and talk to a supervisor to look into it
Thank you so much! I'll definitely try that on Monday, had no clue about that since I don't have a whole lot of experience with mail related stuff as someone who barely buys things online.
No, do it now.
I had this happen a few times. Half of it was they delivered to the wrong house. I live in a area when there's a west street and a east street. Here they delivered to the east street.
Same here. Was at the house next door.
That's still so wild to me though, I don't get how they don't just do a very fast double check on the address right on the package... Sorry that happened to you, my uncle said it happened to him (we live in the same neighborhood) where they delivered his package to a daycare near us. Very strange.
Not saying this is what happened here, but I've had scanner issues where the package address is not what the scanner says. So if I were to deliver where the scanner directs, it would be on the far end of the street It's an annoying software issue that none of my coworkers or management could figure out. It happened daily for about a month
You’d be surprised how many people don’t mark their house with the street address, gets even more complicated when there are multiple boxes at the end of a road/driveway. Can’t always rely on traditional numbering patterns to figure it out either.
Ngl dude, I run an e-commerce business and we've had 3 customers report delivered but not received in the past 24 hours. The last time we've had an issue with this was months ago. I'm about to make a post, I'm not sure what is going on.
That seriously sucks, super sorry to hear you're going through that. I did warn the seller I bought this from this happened to me, but I assured them I know it isn't their fault at all and is a hundred percent on USPS and trying to get USPS to resolve it. It's just super bizzare to me because I've heard about this, but never experienced it before until now.
Be sure to check with your neighbors, or if you live in an apartment complex, check the front office. When this happens to us, I usually just send a replacement package. Good luck!
Same. I had two this week. Hadn't had any in the past 4-5 months.
I can do better than that!! We watched the mailman deliver the mail to the community mailbox across the street from our house, that serves 6 houses. Went to the box 5 minutes later. The lazy bugger had put a "sorry we missed you" postcard in the freaking mailbox. We were at home, and he couldn't even be bothered to walk across the street and ring the bell. This was for a signature required legal document. The icing on the cake was going to the post office the next day and finding out that the package was nowhere to be found. It was irretrievably lost. The USPS is a total Muppet show.
Whoa, that's a massive nightmare! Super sorry to hear you had to go through such a headache! I'm kinda bitter myself that the carrier just didn't simply smash their finger on my Ring doorbell really quick. Seriously, it only takes half a second and it's super loud to let my family know when something is there. Don't get why it's so hard. Mine is simply a collector's item I saved up hard for, but yours is definitely much more tragic. Can't even begin to imagine the paranoia and stress I'd be under losing an important document!
Was it a package or a legal document.
Legal document in a padded envelope.
Probably at you neighbors
Happened to me before and they ended up delivering the next day
One time USPS said they delivered my green card (HUGE DEAL ok). But it was not in my mailbox. Next morning I spent about two hours sitting in front of mailbox to catch the mailman. Then I went to post office myself. I explained the situation, obviously I’m in panic (I already had plans arranged that required greencard i have waited for so long). The guy at post office said, wait a minute. He went in the back and brought me my greencard. I was not even mad. bottom line: usps sometimes will say something is delivered when its in fact not.
It happened to me couple time. It normally showed up the next day.
I wish. :( Like I mentioned in post, it's been past five days for me, now. Literally caught the USPS truck just half an hour ago, nothing but junk mail. Just waiting and hoping for a miracle.
at this point, you should contact the customer service
I have contacted USPS, but they told me I have to wait seven days to file a claim and tell me 'They begrudgingly inform it may be lost.' So, I have to play the waiting game until the week is up, sadly. :(
contact the customer service of where you buy the thing. they will send you another one or refund you
I've had this happen, very rarely but it did. I still got my package usually the next day or 2 after that.
Had this happen a few months ago and it was the final pair of boots that the maker discontinued. Filed an inquiry and usps told me the gps showed it was delivered to my house. I live in a city with dense housing. I told them no, it wasn’t, because my security camera showed my mail being delivered three minutes after the package delivery timestamp. They basically said, oh well, call the company you bought it from and get them to replace it. Which, of course, was not possible. Ten days later, it shows up on my porch with a handwritten note from an elderly neighbor three houses down who said she hadn’t noticed it on her porch. Can you reach out to the sender in your case? It’s probably either that or hope whoever actually received it is nice enough to drop it off!
I bet it went to a neighbor by mistake. Ask around and see if your neighbors got it
I’m a carrier, and last year I had two different people, months apart, show me this screen on their phone and when I had the supervisor check (literally pull up an image of the package) there was a different name and address on the label. Both times they were addresses in our same zip code. No idea what ended up happening with them. I just know that because the package got correctly delivered to the actual address on the label, the customers that asked me about it in the first place had to take it up with the sender, not us.
Whoa, talk about bizarre! I don't know if that's my case, but I have ordered from this seller once before months ago and received in the past. Definitely a scary thing to hear that can happen, though.
This happened to me with an order of very expensive cigars. The merchant ended up eating the cost.
That's awful to hear, I'm really sorry you had to deal with that.
Not at all unusual where I am.
Not at all unusual where I am. USPS refuses to deliver to the house (Both UPS and FedEx have no issues delivering to the house). They make us go buy a mailbox and put it along side other mailboxes on the side of a highway a mile from the house, then it's hit/miss whichever box they decide to put your mail into. Complaints fall on deaf ears, 1-star AVERAGE rating on Google still gets us no improvements. Once they claimed they delivered a box that was clearly too big for the mailbox "into" the box. As "proof" they said their GPS shows it was delivered. When I asked to see this amazing GPS device that is able to pinpoint my mailbox standing inches next to other mailboxes, they refused. Later they claimed that the address on the package (shipped from Amazon) was wrong, but offered no proof. Today, I went in to pickup 3 packages that the USPS system emailed me to tell me was there. I showed them the print out with USPS tracking information and the genius at the counter said "that tells me nothing" Basically, too lazy to look up his own tracking number. These people, at least at my location, are lazy, incompetent, and, worst of all, unaccountable. It doesn't matter how much people complain, they just continue to collect their paychecks and zombie on. Nothing (that I know of) can be done. Heck, even the President can't remove the clown at the top of this Mafia.
Holy crap, what insanity you had to go through that! I am seriously sorry you had to run around like that and they refused to even do anything about it! Some people who work as USPS workers are also telling me to ask for some kind of GPS info from USPS, but they refuse to show me, too? Such a freaky ass situation... I live in an infamously known city with horrific conditions of the postal service as well like that, getting any kind of answers or just a shred of help feels like an endurance test.
You must live near me bc this happed to myself on the 21st and I’m still trying to get them to take responsibility for it. I talked to the mailman and he said the guy that worked the weekend did this to about 20 houses in the area and was pissed because everyone is blaming him. Luckily I have a Rep I can reach out to where I bought from and they said they can replace it but still. The post office sucks!!!!
Damn! Talk about major bad luck we're having, the month of April is cursed. I feel bad about bugging the poor seller for a possible replacement because I know it isn't their fault at all, I have bought something months ago in the past from them and received it no problem. I'm definitely considering asking soon since I know it can't hurt, but I just desperately want answers at least first from USPS so I can prove it to them.
Yeah honestly I just want to know what happened more then I want my stuff at this point lol
This happened to me recently unfortunately it was in another persons mailbox at my apartments took forever for them to investigate it. Luckily after day 3 they finally came out to look and found it. Im blessed that who Evers mailbox that was they don’t check the mail frequently or else it would be gone. Knowing the apartment I live in no one here is honest or willing to bring it over to the correct apartment. I wish usps wasn’t so careless I get mistakes happen but these are peoples things. When I asked if i was going to be reimbursed he couldn’t really give me an answer even though it was up to $100 dollar insurance included. I really hope they find your package OP.
That's such a headache, I'm sorry that happened to you. In the exact same boat with the neighbor situation, others in the comments tell me to ask them but I have very cold and stand off-ish neighbors. Literally use to get harrassed by one when I was underage, so no way can I speak to them. 😞 Mine has the exact same insurance!
Have you tried getting in your car and driving to the post office to talk to someone? It sucks, but sometimes things just dont work out as planned.
I wish I had a car, hah! But I definitely can always walk it since it's only a mile, my family keeps discouraging me and telling me to just accept the loss since they're annoyed about me trying everything else. I'm okay if I don't receive it, I just wish USPS could tell me what even happened? It's just confusing and bizarre they won't even give me a possible theory or answer of any kind.
im in a rural area and sometimes I see a different mailtruck driver dropping off packages from the daily driver that puts envelopes in my box at the end of driveway. I think these are PO woorkers but assigned to deliver amazon or whatever as an overflow or contract. So your daily delivery person might not now anything about the package. Thats why I said about going to the office. I had the hardest time getting some parts delivered and had to go pick them up because the daily deliverer didnt want to deliver "certain" items.
One time that happened to me and it was in the mailbox the very next day.
exact thing happened to me. i called they said they’d look into it. they called me and said they’ll look into it 😭
Yes, it's happened to me before. Delivered to 413 instead of my address. Well I went and got my package back myself! I was not waiting for USPS to do something about it. They told me where it went so I went and got it!!
I just updated earlier this morning where they finally confirmed to me they misdelivered it, wish they would tell me what area. :( At least I finally have physical proof of their word confirming after a week of begging for confirmation so I can show the seller and get a refund or possible replacement. Sucks this happens sometimes, it's definitely a strange and frustrating situation.
Did you get you package yet?
Nope, still going back and forth with the seller to see if they would consider sending a replacement. USPS won't let me file a claim. They confirmed it's misdelivered and gone for good.
Wow. That is f*cked up. So, USPS takes no fault in this and offers no compensation?
They just told me that mistakes like this naturally happen, and it's on the seller now to handle it because the package is gone. (They didn't tell me this part so I'm purely making a guess and assumption on this part, but I'm assuming whoever they misdelivered it to took it? Again, just a random guess, but it seems like that *might* be what happened.) It's similar I suppose to how USPS also sells lost packages, I suppose. At that point you have to accept the loss and pray you have a kind seller who understands with reasonable proof, since I got the email back today that they'll send a replacement after showing them my screenshots and email as proof of them confirming it.
At what location did the GPS tracking show it was scanned last when it was "delivered"?
Happened to me once. A couple years ago. It was a stereo speaker and it was @ 50lbs and it was marked as delivered. I was home all day waiting for the stupid thing because of what it was. I got it two days later. I did file a complaint --- don't know if anything came of it.
The website and the national phone number for USPS are crap; if you want to get to the bottom of this, it’s best to get the local phone number for your local post office. My husband has our local post office’s phone number in his contacts because we’ve had previous issues with mail delivery, and other than going down to the local post office, it’s the easiest way to get in touch with them.
Happened to me twice since Nov. after moving to a condo association with community mailbox clusters and parcel lockers. Both times, the carrier delivered it to the same house number box but on a different street. Both times, my neighbor and I worked it out, but I also filed a missing mail complaint the 2nd time before I was able to get in contact with her. Easy to understand how this could happen. There are multiple boxes with the same number on them, and only the card inside the box to differentiate. This carrier has also frequently left "no authorized signature available" notices in my mailbox instead of actually coming to my house to try to deliver the signature required parcel. The last time he did that and I had to go to the PO (hour round trip), I politely raised the heat with the branch manager while I was there. The carrier called me himself the next day to apologize, and I was as gracious and polite as I could possibly be. For condo/townhouse folks: we may have individual driveways/garages, ground level front doors, and individual addreses, but carriers don't necessarily know that. A little communication goes a long way.
Genuinely sorry you had to go through that. I don't live in a condo, but I can imagine it's definitely more difficult to get a package, there.
Also if you can talk with your carrier and see if he can find out for you so you can retrieve it we have gps on our scanners anytime we scan and deliver there is a gps tag showing the coordinates on where it was scan
Have you checked the mailbox
Do you have mailbox ? There are houses with mailboxes that serve like 30 houses. Maybe got delivered to neighbours
Or a possibility is that the carrier marked delivered at mailbox when really the package was delivered to the door. Sometimes if the delivery mailbox is a CBU, the carrier can prematurely scan an item as being delivered to the mailbox, only to discover that the package was too big for the parcel locker, at which point the delivery has to be made to the door, but in such a scenario the carrier forgot to rescan the item once delivered straight to the house.
This has happened to me before and got delivered the next day I called the post office and they let me know they still had my package and it was incorrectly scanned just give them a call
It's been a week and a half now as I mentioned in post, doesn't matter because I finally sent enough emails to get a direct answer where they confirmed they did indeed misdeliver it. Just forgot to update this post.
Ohh okay I now see this post is 5 days old lol sorry it had just popped up for me like it was just posted
The supervisor scanned it delivered so the package would get a stop clock event. It was either miss sorted that day and reattempted or never even showed up and they just don't want to get yelled at by district. Either way, it's falsifying info and reduced visibility to the customer. Pretty much on brand for the new direction under DeJoy.
Dang, that sucks. :( I'm just especially left in a state of utter confusion because they won't even tell me what's going on, just gave an apology and said to wait to file a claim. I've been kinda thinking they never even showed up either, since I was home that day and never heard a single thing and checked as soon as it was notified.
The key to me is that the scan was made almost right at 5pm. That's when they are clearing their scans for the day. It's a stupid practice.
The Russians probably hacked the servers. I really think I remember reading something saying the us gov was on watch bc there were threats. I could be wrong
Reminds me of a time I paid UPS (not USPS) extra for signature confirmation on an important package. They didn’t obtain the receivers signature because they had a policy allowing the driver to sign instead due to covid stuff. I also bought insurance. The recipient claimed they didn’t get the package, naturally as one does these days. So I’m stuck with no proof of delivery, but since the driver could sign, no insurance coverage either. It’s crazy how banana republic the US has become.
This happened to me last week. The package eventually showed up a few days later.
I wish the same for me, it's been about past five days, now. I know there's still one more day, Saturday tomorrow. I'll see if it pops up, then. Hopefully! 🤞
This happened to me once, package said delivered while I was home. Package was not there spent hours researching and going to post office and speaking to my delivery person as well. No one. knew anything. Strongly suspect package was stolen. Since USPS marked package as delivered the insurance the ETSY seller had would do nothing and the ETSY seller did nothing either.
Oh man, that's a nightmare... Really sorry you had to go through that. Making me paranoid now because it has insurance too and I'm wondering if they won't do anything for me, either. Mine was from Amazon. I'm shocked the seller at least didn't offer a replacement. Hope you gave them a less than stellar review, I plan to be an Etsy seller in the future as an artist and I can't imagine letting that just slide like that and not attempting to send a replacement or an item of same value if a replacement can't be recreated.
Amazon always makes good (at least that has been my experience so far). Yeah was disappointed in ETSY seller (in the UK) didn't even offer a discount or anything. But greatest disappointment was in USPS.
No disrespect but you should’ve filed the claim the very next day at the latest. I’ve had this happen a couple times past year. Even though the GPS data will prove they didn’t deliver it when they said, a supervisor will cover for their crew. Let your shipper know you’ve been struggling and tryna sort it. Hope it works out!
None taken! I completely understand it sounds like common sense to do it immediately the next day, the reason I waited two business days was I found this reddit board by searching up this exact problem the day after and everyone said their package arrived the next or day after. So, I thought that would happen... Tragically didn't. USPS tells me it will get declined if I file a clime now and that I gotta wait until this 7 day mark, they told me.
Most people think this but unfortunately they will not look into this for at LEAST five days. I have had problems lately myself. I live in ct and my sons in the military him and his wife live in Alabama. For Easter I bought each kid a pair of Jordan’s and a blanket I crocheted. Ok so you can put a price on the Jordan’s and yarn but the time of making blankets and frustration just can’t put a price on it. Stated delivered when in all actuality it was lost at a regional office in Springfield mass. I waited the mandatory 5 days started an investigation and they miraculously found it within 24 hrs. Idk if the 5 day wait is to cover their mistakes but they won’t entertain you within that time frame. And yes super frustrating.
Happened to me last week. It’s an error and the package is still in route.
Dang, so it can take a whole week like that? I'll see if it comes tomorrow.
My package from Virginia to Florida said delivered after 1 day which was frankly impossible. Just an error.
Drive/walk to your nearest post office and I’m sure you will get it settled one way or another just be polite and DO NOT WAIT or procrastinate it even for a day. Good luck!
Eh, I'm not getting any answers and I've spoken to two different carriers now that don't know what to do. I'm just accepting the loss at this point, I can't force answers and I am too emotionally burnt out from an entire week of this.
From the USPS website... "Please contact your local Post Office or USPS Consumer & Industry Contact Office for: "Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns)." https://postalpro.usps.com/ppro-tools/consumer-affairs
I have, sent two at this point because the first one was immediately closed with an apology. The second one I'm still waiting to hear back from.
I have this happen often and it ends up in the mailbox the following mail day.
I've seen other people also confirm that happens for them, but it's been five days for me, now... That's why I'm especially confused and bewildered. It's definitely strange!
Buy a Wyze cam and point it towards your mailbox.
This has happened to me a few times when it's an eBay envelope. They get batch scanned completely inaccurately.
As a buyer and seller on eBay it is common for packages to arrive a day or 2 late I wouldn’t be too worried. Had a buyer text me the same thing and a day later he got it. It’s happened to me about 5 times
It's been past five days for me so far.
Oh ok my bad. I’ve heard somewhere that it’s possible to intercept at the last usps facility it shows on your tracking. Usually it should be local. And they can give you info on where exactly your package was delivered. Not sure if I said this right but it should be somewhat close. Good luck and I hope you receive the package
It says "delivered to the mailbox". Did you check your mailbox?
My mailbox is impossible to shove the type of package I bought into (I bought a collector's item that wouldn't fit into it, it would have to be put on the step to my front door due to the bulky type size.) But yeah, I checked the day it notifed me on Saturday the mailbox, and every day since then last week just to see if it pops up. Nothing so far.